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Compare Bitrix24 and Zurmo 
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At a Glance
Market Segments
Small-Business (53.7% of reviews)
Small-Business (50.0% of reviews)
Entry-Level Pricing
$49.00 5 Users Per Month
$32 month
Bitrix24
Star Rating
(592)4.1 out of 5
Market Segments
Small-Business (53.7% of reviews)
Pros & Cons
Entry-Level Pricing
$49.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansZurmo
Star Rating
(18)4.6 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
$32 month
Learn more about ZurmoSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Bitrix24 excels in its Task Management features, particularly with its To-Do Lists scoring 9.1, which allows for effective prioritization and organization of tasks. In contrast, Zurmo's task management features, while solid, do not reach the same level of user satisfaction.
- Reviewers mention that Zurmo shines in Customer Support, with a score of 8.3 for Case Management and 8.7 for Customer Support Portal, indicating a more robust support system compared to Bitrix24, which scored lower in these areas.
- G2 users highlight that Bitrix24's Sales Force Automation capabilities, especially in Opportunity & Pipeline Management (8.4), are highly effective, whereas Zurmo's score of 8.9 in the same category suggests it offers a more refined experience for managing sales opportunities.
- Users on G2 report that Zurmo's Marketing Automation tools, particularly in Marketing ROI Analytics (9.0), provide deeper insights into campaign performance, which is a significant advantage over Bitrix24's lower score of 7.4 in this area.
- Reviewers say that Bitrix24's Collaboration Tools are well-received, especially with features like File Sharing and Simultaneously Editing, both scoring 8.7, making it a strong choice for teams needing effective collaboration. However, Zurmo's collaboration features are noted to be less comprehensive.
- Users report that Bitrix24's Mobile User Support is commendable, with a score of 8.1, allowing for effective task management on the go, while Zurmo's mobile support is rated similarly, indicating both platforms cater well to mobile users.
Pricing
Entry-Level Pricing
Bitrix24
Basic
$49.00
5 Users Per Month
Effective collaboration for small businesses and sales teams
- Document generator
- 24 GB
- PBX integration via Rest API
Free Trial
Bitrix24
Free Trial is available
Zurmo
No trial information availableRatings
Meets Requirements
8.2
492
8.3
17
Ease of Use
7.9
498
8.9
17
Ease of Setup
7.7
210
7.2
6
Ease of Admin
7.7
188
7.5
6
Quality of Support
7.7
452
8.5
14
Has the product been a good partner in doing business?
7.8
178
7.8
6
Product Direction (% positive)
8.2
482
7.7
15
Features by Category
Sales Force Automation
8.4
76
8.5
13
8.2
69
8.3
11
8.5
75
8.9
11
8.8
79
8.5
13
7.9
72
8.0
11
8.3
74
7.6
11
8.1
71
8.3
12
7.9
73
8.3
11
8.2
75
9.1
11
Marketing Automation
8.1
75
8.2
11
8.1
73
8.5
11
8.6
79
8.3
12
7.8
72
9.0
10
Customer Support
7.9
78
8.3
10
7.9
79
8.7
10
8.3
78
8.2
11
8.2
74
8.0
9
8.0
78
8.7
10
Reporting & Analytics
8.3
76
8.8
13
8.1
76
8.8
12
7.7
71
8.7
10
Mobile & Social
8.1
74
8.8
11
8.0
73
8.2
11
8.3
72
8.1
12
Platform
7.9
65
7.7
5
7.8
65
Not enough data
7.8
64
Not enough data
7.7
62
Not enough data
7.1
59
Not enough data
7.8
62
Not enough data
8.1
62
8.3
5
7.7
58
8.7
5
Integration
7.8
61
Not enough data
7.9
61
Not enough data
7.7
59
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - CRM
8.9
15
Not enough data
9.0
15
Not enough data
8.9
15
Not enough data
8.6
15
Not enough data
8.7
15
Not enough data
8.6
15
Not enough data
9.0
16
Not enough data
Ticket and Case Management
7.3
5
Not enough data
7.0
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
6.3
5
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Generative AI
5.0
5
Not enough data
4.3
5
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
6.3
5
Not enough data
7.0
5
Not enough data
7.7
5
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
Platform
8.1
7
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
8.5
8
Not enough data
7.9
8
Not enough data
8.1
8
Not enough data
File Management
8.6
147
Not enough data
8.7
151
Not enough data
8.7
152
Not enough data
8.4
152
Not enough data
8.0
142
Not enough data
Agentic AI - Cloud Content Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration
8.7
148
Not enough data
8.7
150
Not enough data
8.3
144
Not enough data
8.3
144
Not enough data
Administration
8.9
148
Not enough data
8.6
143
Not enough data
8.5
142
Not enough data
8.2
142
Not enough data
8.5
140
Not enough data
8.7
147
Not enough data
Platform
8.8
56
Not enough data
8.4
53
Not enough data
8.4
52
Not enough data
8.7
46
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tasks
8.7
45
Not enough data
8.7
43
Not enough data
8.7
48
Not enough data
8.9
48
Not enough data
8.4
43
Not enough data
8.1
43
Not enough data
8.3
45
Not enough data
8.4
44
Not enough data
Projects
8.1
45
Not enough data
8.4
44
Not enough data
8.1
42
Not enough data
8.9
45
Not enough data
8.2
41
Not enough data
8.1
41
Not enough data
7.7
42
Not enough data
7.9
43
Not enough data
7.7
41
Not enough data
8.1
43
Not enough data
7.7
38
Not enough data
Resource Management
8.0
41
Not enough data
8.3
41
Not enough data
8.7
41
Not enough data
Project Monitoring
7.7
42
Not enough data
7.8
41
Not enough data
8.1
42
Not enough data
Generative AI
6.6
25
Not enough data
7.3
25
Not enough data
Agentic AI - Project Management
8.3
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
Grammar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Formatting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Product Type
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
8.3
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
Conferencing Options
9.0
5
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Application Tools
8.7
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
Agentic AI - Screen Sharing
Not enough data
Not enough data
Knowledge Pages
9.0
5
Not enough data
8.0
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
Knowledge Dissemination
8.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tasks
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
Not enough data
Agentic AI - Kanban Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Kanban Boards
7.6
7
Not enough data
7.4
7
Not enough data
6.9
6
Not enough data
Planning
7.2
6
Not enough data
6.1
6
Not enough data
6.7
6
Not enough data
Communication
8.2
10
Not enough data
8.0
10
Not enough data
7.4
11
Not enough data
7.4
11
Not enough data
7.8
10
Not enough data
Content & Documents
7.8
10
Not enough data
7.5
10
Not enough data
7.5
10
Not enough data
6.8
10
Not enough data
Controls
7.0
10
Not enough data
7.0
10
Not enough data
7.3
10
Not enough data
7.0
10
Not enough data
7.3
10
Not enough data
Project Management
7.7
10
Not enough data
7.4
11
Not enough data
7.4
11
Not enough data
6.8
10
Not enough data
Remote Collaboration
7.2
10
Not enough data
7.5
10
Not enough data
7.2
10
Not enough data
6.8
10
Not enough data
Generative AI
6.7
10
Not enough data
7.0
11
Not enough data
Agentic AI - Project Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration Tools
8.4
148
|
Verified
Not enough data
7.9
18
Not enough data
Feature Not Available
Not enough data
8.8
68
|
Verified
Not enough data
8.3
64
|
Verified
Not enough data
Meeting Coordination
8.5
150
|
Verified
Not enough data
8.5
144
|
Verified
Not enough data
8.4
147
|
Verified
Not enough data
8.4
64
|
Verified
Not enough data
Software Type
8.2
141
|
Verified
Not enough data
8.5
66
|
Verified
Not enough data
8.6
64
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Calendar View
8.1
8
Not enough data
7.5
8
Not enough data
Shared Calendar
8.1
8
Not enough data
7.9
8
Not enough data
Accessibility
7.5
8
Not enough data
7.9
8
Not enough data
Integration
7.9
8
Not enough data
7.9
8
Not enough data
7.7
8
Not enough data
Notifications
8.1
7
Not enough data
7.4
7
Not enough data
Generative AI
7.4
7
Not enough data
6.4
7
Not enough data
7.1
7
Not enough data
Agentic AI - Calendar
Not enough data
Not enough data
Agentic AI - Employee Intranet
Not enough data
Not enough data
Not enough data
Not enough data
Customizations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Growth
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bitrix24 and Zurmo are categorized as CRM
Unique Categories
Zurmo has no unique categories
Reviews
Reviewers' Company Size
Bitrix24
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zurmo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.2%
Marketing and Advertising
10.1%
Higher Education
5.9%
Computer Software
5.6%
Financial Services
3.6%
Other
60.7%
Information Technology and Services
22.2%
Marketing and Advertising
11.1%
Internet
11.1%
Computer Software
11.1%
Wholesale
5.6%
Other
38.9%
Alternatives
Discussions
What is the use of bitrix24?
2 Comments
BA
This is a system that breaks the concept of purchasing de.crm and.collaboration platforms separatelyRead more
Is bitrix24 really free?
2 Comments
BA
Yes.the initial version releases 8 users, sales pipeline, collaborative chats, pre-built website integrated with budget, free budget cell phone app and...Read more
What is Bitrix24 used for?
2 Comments
AD
Team communication, Project task management, task time tracking, event scheduling, CRM etc.Read more
Zurmo has no more discussions with answers
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