Compare Bitrix24 and Zoho CRM Plus 
At a Glance
Market Segments
Small-Business (54.0% of reviews)
Small-Business (56.4% of reviews)
Entry-Level Pricing
Free
$57.00 Per Month
Bitrix24
Star Rating
(607)4.1 out of 5
Market Segments
Small-Business (54.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansZoho CRM Plus
Star Rating
(126)4.4 out of 5
Market Segments
Small-Business (56.4% of reviews)
Pros & Cons
Entry-Level Pricing
$57.00 Per Month
Learn more about Zoho CRM PlusSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Bitrix24 excels in providing a comprehensive suite of tools, integrating CRM, project management, and communication into a single platform. Users appreciate the easy interface and the visibility offered by the dashboard, making it a great choice for managing sales and account-based management.
- Users say that Zoho CRM Plus stands out as a unified hub for managing the entire customer lifecycle. The platform's ability to serve as a primary engine for lead management and sales automation is frequently highlighted, showcasing its effectiveness in cross-departmental communication.
- Reviewers mention that while Bitrix24 offers a robust set of features, some users find it challenging to customize the platform to fit their specific workflows. This can lead to configuration challenges that may hinder the overall user experience.
- According to verified reviews, Zoho CRM Plus is praised for its omnichannel communication capabilities, allowing users to manage emails, phone calls, live chats, and social media interactions all in one place. This integration is seen as a significant advantage for businesses looking to streamline their communication efforts.
- G2 reviewers highlight that Bitrix24's implementation process is generally quick and intuitive, with many users noting that the initial setup was straightforward. This ease of setup can be a deciding factor for small businesses looking to get started quickly.
- Users report that Zoho CRM Plus benefits from advanced features like the Zia AI assistant, which enhances productivity by providing intelligent insights and automating routine tasks. This feature is particularly valued by users who seek to optimize their workflow and improve efficiency.
Pricing
Entry-Level Pricing
Bitrix24
Free Edition
Free
100% Free for Unlimited Users
- Collaboration
- CRM
- Task Management
Zoho CRM Plus
Zoho CRM Plus
$57.00
Per Month
Zoho CRM Plus unifies your sales, marketing, and support teams and helps you deliver a consistent, relevant experience, across every stage of the customer journey.
- CRM - Sales Force Automation
- Campaigns - Email Marketing Campaigns
- Desk - Customer Service Management
Free Trial
Bitrix24
Free Trial is available
Zoho CRM Plus
Free Trial is available
Ratings
Meets Requirements
8.2
503
8.8
94
Ease of Use
7.9
510
8.6
96
Ease of Setup
7.8
220
8.3
76
Ease of Admin
7.7
200
8.5
33
Quality of Support
7.7
461
8.6
86
Has the product been a good partner in doing business?
7.9
190
8.6
32
Product Direction (% positive)
8.2
491
9.2
88
Features by Category
Sales Force Automation
8.5
77
8.8
60
|
Verified
8.2
65
7.9
50
|
Verified
8.6
80
8.4
55
|
Verified
8.9
85
8.5
55
|
Verified
7.8
67
8.1
45
|
Verified
8.4
73
8.4
48
|
Verified
8.0
66
8.4
47
|
Verified
7.8
68
8.0
48
|
Verified
8.1
71
8.4
48
|
Verified
Marketing Automation
8.0
74
8.2
52
|
Verified
8.0
68
8.4
52
|
Verified
8.6
81
8.6
55
|
Verified
7.7
67
8.3
47
|
Verified
Customer Support
7.9
73
8.3
50
|
Verified
7.9
74
8.1
53
|
Verified
8.2
75
7.9
54
|
Verified
8.2
71
7.6
50
|
Verified
7.9
73
8.1
54
|
Verified
Reporting & Analytics
8.2
73
8.7
62
|
Verified
8.1
73
8.6
61
|
Verified
7.6
66
8.4
50
|
Verified
Mobile & Social
8.1
75
8.4
52
|
Verified
8.0
69
8.2
49
|
Verified
8.2
70
8.4
47
|
Verified
Platform
7.9
65
8.7
41
|
Verified
7.7
64
8.7
41
|
Verified
7.9
63
8.3
38
|
Verified
7.7
60
8.0
35
|
Verified
7.0
57
8.0
36
|
Verified
7.8
61
8.0
37
|
Verified
8.0
61
8.5
39
|
Verified
7.7
56
8.3
36
|
Verified
Integration
7.8
59
8.3
37
|
Verified
7.9
60
8.1
38
|
Verified
7.6
57
8.1
36
|
Verified
Generative AI
Feature Not Available
8.2
28
Agentic AI - CRM
8.7
10
7.4
15
9.2
10
8.3
15
8.1
12
8.2
17
8.3
10
8.1
16
8.5
10
7.9
15
8.5
10
8.1
15
8.8
11
8.4
16
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
5
Not enough data
6.7
5
Not enough data
7.8
6
Not enough data
8.0
5
Not enough data
7.0
5
Not enough data
7.3
5
Not enough data
File Management
8.6
146
Not enough data
8.7
150
Not enough data
8.7
151
Not enough data
8.4
151
Not enough data
8.0
141
Not enough data
Agentic AI - Cloud Content Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration
8.7
147
Not enough data
8.7
149
Not enough data
8.3
143
Not enough data
8.3
143
Not enough data
Administration
8.9
147
Not enough data
8.7
142
Not enough data
8.5
141
Not enough data
8.2
141
Not enough data
8.5
139
Not enough data
8.7
146
Not enough data
Platform
8.8
55
Not enough data
8.4
52
Not enough data
8.4
51
Not enough data
8.6
45
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tasks
8.8
43
Not enough data
8.7
42
Not enough data
8.8
47
Not enough data
8.9
47
Not enough data
8.5
42
Not enough data
8.2
41
Not enough data
8.3
44
Not enough data
8.4
44
Not enough data
Projects
8.1
44
Not enough data
8.5
43
Not enough data
8.2
40
Not enough data
8.9
44
Not enough data
8.2
40
Not enough data
8.2
39
Not enough data
7.7
40
Not enough data
7.9
42
Not enough data
7.7
39
Not enough data
8.1
41
Not enough data
7.8
37
Not enough data
Resource Management
8.0
39
Not enough data
8.4
39
Not enough data
8.7
39
Not enough data
Project Monitoring
7.7
40
Not enough data
7.8
39
Not enough data
8.2
41
Not enough data
Generative AI
6.6
24
Not enough data
7.2
23
Not enough data
Agentic AI - Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Grammar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Formatting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Product Type
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conferencing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Application Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Screen Sharing
Not enough data
Not enough data
Knowledge Pages
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Dissemination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tasks
7.7
8
Not enough data
7.1
7
Not enough data
7.1
7
Not enough data
Agentic AI - Kanban Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Kanban Boards
7.6
7
Not enough data
7.4
7
Not enough data
6.9
6
Not enough data
Planning
7.2
6
Not enough data
6.1
6
Not enough data
6.7
6
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.3
10
Not enough data
7.9
8
Not enough data
7.8
10
Not enough data
7.5
10
Not enough data
8.0
9
Not enough data
Content & Documents
8.0
9
Not enough data
8.0
9
Not enough data
7.8
9
Not enough data
6.7
8
Not enough data
Controls
6.9
8
Not enough data
6.9
8
Not enough data
7.6
9
Not enough data
7.0
9
Not enough data
7.6
9
Not enough data
Project Management
7.8
9
Not enough data
7.7
10
Not enough data
7.7
10
Not enough data
6.9
9
Not enough data
Remote Collaboration
7.2
9
Not enough data
7.8
9
Not enough data
7.2
9
Not enough data
6.9
8
Not enough data
Generative AI
6.7
9
Not enough data
6.8
10
Not enough data
Agentic AI - Project Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration Tools
8.4
147
|
Verified
Not enough data
7.8
17
Not enough data
Feature Not Available
Not enough data
8.8
67
|
Verified
Not enough data
8.4
63
|
Verified
Not enough data
Meeting Coordination
8.5
149
|
Verified
Not enough data
8.5
143
|
Verified
Not enough data
8.4
146
|
Verified
Not enough data
8.4
63
|
Verified
Not enough data
Software Type
8.2
140
|
Verified
Not enough data
8.5
65
|
Verified
Not enough data
8.6
63
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Calendar View
8.1
6
Not enough data
7.8
6
Not enough data
Shared Calendar
8.1
6
Not enough data
7.8
6
Not enough data
Accessibility
7.5
6
Not enough data
8.1
6
Not enough data
Integration
7.8
6
Not enough data
8.1
6
Not enough data
8.1
6
Not enough data
Notifications
8.0
5
Not enough data
7.7
5
Not enough data
Generative AI
7.0
5
Not enough data
6.3
5
Not enough data
6.7
5
Not enough data
Agentic AI - Calendar
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.3
6
Incentives
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
7.5
6
Not enough data
8.9
6
Personalization
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
8.3
6
Administrative
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
7.5
6
Agentic AI - Employee Intranet
Not enough data
Not enough data
Not enough data
Not enough data
Customizations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Growth
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bitrix24 and Zoho CRM Plus are categorized as CRM
Unique Categories
Zoho CRM Plus is categorized as Sales Performance Management, Customer Journey Analytics, and AI Sales Assistant
Reviews
Reviewers' Company Size
Bitrix24
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.2%
Marketing and Advertising
10.4%
Higher Education
5.8%
Computer Software
5.6%
Financial Services
3.7%
Other
60.3%
Information Technology and Services
21.0%
Computer Software
12.4%
Accounting
5.7%
Financial Services
5.7%
Marketing and Advertising
4.8%
Other
50.5%
Alternatives
Discussions
What is Bitrix24 used for?
2 Comments
KL
We utilize Bitrix24 for CRM, Unified Communications and documentation storage. It is a secure way for us to collaborate with partners and customers.Read more
How does bitrix24 make money?
2 Comments
GB
It offers subscription plans for both online and as a self-hosted platformRead more
What apps come with Zoho CRM Plus?
2 Comments
SD
Zoho Desk, Zoho Projects, Zoho Sales IQ, Zoho CliqRead more
What are key features of a CRM system?
1 Comment
AR
Certain key features are customization, lead management, workflow automation, etc. A little advanced features are like sales forecasting and analytics.Read more
Zoho CRM Plus has no more discussions with answers
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