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At a Glance
Market Segments
Small-Business (53.7% of reviews)
Enterprise (66.7% of reviews)
Entry-Level Pricing
$49.00 5 Users Per Month
No pricing available
Bitrix24
Star Rating
(590)4.1 out of 5
Market Segments
Small-Business (53.7% of reviews)
Entry-Level Pricing
$49.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansWiki.js
Star Rating
(15)4.3 out of 5
Market Segments
Enterprise (66.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Wiki.jsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Bitrix24 offers a comprehensive suite of tools for small businesses, including CRM, project management, and communication features, but some find the interface overwhelming. In contrast, Wiki.js is praised for its clean and intuitive interface, making it easier for enterprise users to navigate and manage documentation.
- Reviewers mention that Bitrix24's customer support is decent, with a score of 7.7, but users have experienced delays in response times. On the other hand, Wiki.js has a higher support quality score of 8.7, with users highlighting the responsiveness and helpfulness of the support team.
- G2 users indicate that Bitrix24's ease of setup is rated at 7.6, which some find challenging due to the extensive features available. Conversely, Wiki.js shines with a score of 9.2 in ease of setup, with users appreciating the straightforward installation process and quick onboarding.
- Users on G2 report that while Bitrix24 meets requirements with a score of 8.2, it sometimes lacks advanced customization options that larger enterprises may need. Wiki.js, with a score of 8.9, is noted for its flexibility and robust customization capabilities, making it a better fit for enterprise-level documentation needs.
- Reviewers say that Bitrix24 is particularly strong in project management features, but some users feel that the learning curve is steep. In contrast, Wiki.js is recognized for its powerful wiki capabilities, allowing for easy collaboration and content management, which users find beneficial for team documentation.
- Users report that while Bitrix24 has a solid product direction with an 8.2 score, some features feel outdated. Wiki.js, with a score of 8.1, is noted for its continuous updates and improvements, ensuring that it stays relevant and meets the evolving needs of enterprise users.
Pricing
Entry-Level Pricing
Bitrix24
Basic
$49.00
5 Users Per Month
Effective collaboration for small businesses and sales teams
- Document generator
- 24 GB
- PBX integration via Rest API
Wiki.js
No pricing availableFree Trial
Bitrix24
Free Trial is available
Wiki.js
No trial information availableRatings
Meets Requirements
8.2
490
8.6
7
Ease of Use
7.9
496
8.3
7
Ease of Setup
7.7
208
8.1
7
Ease of Admin
7.6
187
8.9
6
Quality of Support
7.7
451
7.8
6
Has the product been a good partner in doing business?
7.8
177
9.0
5
Product Direction (% positive)
8.2
480
8.3
7
Features by Category
Sales Force Automation
8.4
75
Not enough data
8.2
68
Not enough data
8.5
74
Not enough data
8.8
78
Not enough data
7.9
71
Not enough data
8.4
73
Not enough data
8.1
70
Not enough data
7.9
72
Not enough data
8.2
74
Not enough data
Marketing Automation
8.1
74
Not enough data
8.1
73
Not enough data
8.6
79
Not enough data
7.8
72
Not enough data
Customer Support
8.0
77
Not enough data
7.9
78
Not enough data
8.3
77
Not enough data
8.2
73
Not enough data
8.0
77
Not enough data
Reporting & Analytics
8.3
75
Not enough data
8.1
76
Not enough data
7.7
71
Not enough data
Mobile & Social
8.1
73
Not enough data
8.1
72
Not enough data
8.3
71
Not enough data
Platform
8.0
64
Not enough data
7.9
64
Not enough data
7.9
63
Not enough data
7.8
61
Not enough data
7.2
58
Not enough data
7.8
61
Not enough data
8.1
62
Not enough data
7.7
58
Not enough data
Integration
7.8
61
Not enough data
7.9
61
Not enough data
7.7
59
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - CRM
8.9
15
Not enough data
9.0
15
Not enough data
8.9
15
Not enough data
8.6
15
Not enough data
8.7
15
Not enough data
8.6
15
Not enough data
9.0
16
Not enough data
Ticket and Case Management
7.3
5
Not enough data
7.0
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
6.3
5
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Generative AI
5.0
5
Not enough data
4.3
5
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
6.3
5
Not enough data
7.0
5
Not enough data
7.7
5
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
Platform
8.1
7
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
8.5
8
Not enough data
7.9
8
Not enough data
8.1
8
Not enough data
File Management
8.6
147
Not enough data
8.7
151
Not enough data
8.7
152
Not enough data
8.4
152
Not enough data
8.0
142
Not enough data
Agentic AI - Cloud Content Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration
8.7
148
Not enough data
8.7
150
Not enough data
8.3
144
Not enough data
8.3
144
Not enough data
Administration
8.9
148
Not enough data
8.6
143
Not enough data
8.5
142
Not enough data
8.2
142
Not enough data
8.5
140
Not enough data
8.7
147
Not enough data
Platform
8.8
56
Not enough data
8.4
53
Not enough data
8.4
52
Not enough data
8.7
46
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tasks
8.7
44
Not enough data
8.7
42
Not enough data
8.7
47
Not enough data
8.9
47
Not enough data
8.4
42
Not enough data
8.2
42
Not enough data
8.2
44
Not enough data
8.4
43
Not enough data
Projects
8.1
44
Not enough data
8.5
43
Not enough data
8.0
41
Not enough data
8.9
44
Not enough data
8.3
40
Not enough data
8.2
40
Not enough data
7.8
41
Not enough data
7.9
42
Not enough data
7.8
40
Not enough data
8.1
42
Not enough data
7.7
37
Not enough data
Resource Management
8.1
40
Not enough data
8.3
40
Not enough data
8.6
40
Not enough data
Project Monitoring
7.8
41
Not enough data
7.9
40
Not enough data
8.2
41
Not enough data
Generative AI
6.7
24
Not enough data
7.4
24
Not enough data
Agentic AI - Project Management
8.3
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
Grammar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Formatting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Product Type
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
8.3
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
Conferencing Options
9.0
5
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Application Tools
8.7
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
Agentic AI - Screen Sharing
Not enough data
Not enough data
Knowledge Pages
9.0
5
8.7
5
8.0
5
8.3
5
9.0
5
9.0
5
8.7
5
8.3
5
9.0
5
8.3
5
8.7
5
8.3
5
Knowledge Dissemination
8.7
5
8.0
5
8.0
5
8.7
5
8.3
5
8.7
5
9.0
5
6.7
5
8.3
5
8.7
5
7.7
5
8.7
5
8.0
5
8.7
5
8.3
5
8.0
5
8.3
5
7.7
5
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tasks
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
Not enough data
Agentic AI - Kanban Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Kanban Boards
7.6
7
Not enough data
7.4
7
Not enough data
6.9
6
Not enough data
Planning
7.2
6
Not enough data
6.1
6
Not enough data
6.7
6
Not enough data
Communication
8.2
10
Not enough data
8.0
10
Not enough data
7.4
11
Not enough data
7.4
11
Not enough data
7.8
10
Not enough data
Content & Documents
7.8
10
Not enough data
7.5
10
Not enough data
7.5
10
Not enough data
6.8
10
Not enough data
Controls
7.0
10
Not enough data
7.0
10
Not enough data
7.3
10
Not enough data
7.0
10
Not enough data
7.3
10
Not enough data
Project Management
7.7
10
Not enough data
7.4
11
Not enough data
7.4
11
Not enough data
6.8
10
Not enough data
Remote Collaboration
7.2
10
Not enough data
7.5
10
Not enough data
7.2
10
Not enough data
6.8
10
Not enough data
Generative AI
6.7
10
Not enough data
7.0
11
Not enough data
Agentic AI - Project Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration Tools
8.4
148
|
Verified
Not enough data
7.9
18
Not enough data
Feature Not Available
Not enough data
8.8
68
|
Verified
Not enough data
8.3
64
|
Verified
Not enough data
Meeting Coordination
8.5
150
|
Verified
Not enough data
8.5
144
|
Verified
Not enough data
8.4
147
|
Verified
Not enough data
8.4
64
|
Verified
Not enough data
Software Type
8.2
141
|
Verified
Not enough data
8.5
66
|
Verified
Not enough data
8.6
64
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Calendar View
8.1
8
Not enough data
7.5
8
Not enough data
Shared Calendar
8.1
8
Not enough data
7.9
8
Not enough data
Accessibility
7.5
8
Not enough data
7.9
8
Not enough data
Integration
7.9
8
Not enough data
7.9
8
Not enough data
7.7
8
Not enough data
Notifications
8.1
7
Not enough data
7.4
7
Not enough data
Generative AI
7.4
7
Not enough data
6.4
7
Not enough data
7.1
7
Not enough data
Agentic AI - Calendar
Not enough data
Not enough data
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Employee Intranet
Not enough data
Not enough data
Not enough data
Not enough data
Customizations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Growth
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bitrix24 and Wiki.js are categorized as Knowledge Base
Reviews
Reviewers' Company Size
Bitrix24
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Wiki.js
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.2%
Marketing and Advertising
9.9%
Higher Education
5.9%
Computer Software
5.6%
Telecommunications
3.4%
Other
60.9%
Information Technology and Services
46.7%
Computer & Network Security
13.3%
Retail
6.7%
Package/Freight Delivery
6.7%
Health, Wellness and Fitness
6.7%
Other
20.0%
Discussions
What is the use of bitrix24?
2 Comments
BA
This is a system that breaks the concept of purchasing de.crm and.collaboration platforms separatelyRead more
Is bitrix24 really free?
2 Comments
BA
Yes.the initial version releases 8 users, sales pipeline, collaborative chats, pre-built website integrated with budget, free budget cell phone app and...Read more
What is Bitrix24 used for?
2 Comments
AD
Team communication, Project task management, task time tracking, event scheduling, CRM etc.Read more
Wiki.js has no more discussions with answers
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