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At a Glance
Market Segments
Small-Business (53.7% of reviews)
Small-Business (52.1% of reviews)
Entry-Level Pricing
$49.00 5 Users Per Month
$0 per user, per month
Bitrix24
Star Rating
(592)4.1 out of 5
Market Segments
Small-Business (53.7% of reviews)
Pros & Cons
Entry-Level Pricing
$49.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansShortcut
Star Rating
(173)4.4 out of 5
Market Segments
Small-Business (52.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0 per user, per month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Bitrix24 offers a comprehensive suite of tools, including CRM and project management, but reviewers mention that its user interface can be overwhelming for new users, leading to a lower Ease of Use score of 7.9 compared to Shortcut's 8.6.
- Reviewers mention that Shortcut excels in its ease of setup, scoring 9.0, which users appreciate as it allows teams to get started quickly without extensive training, while Bitrix24's setup score of 7.6 indicates a more complex onboarding process.
- Users on G2 highlight that Shortcut's quality of support is notably better, with a score of 8.8, as many reviewers praise the responsiveness and helpfulness of the support team, whereas Bitrix24's support score of 7.7 suggests room for improvement.
- Reviewers say that both products cater well to small businesses, with Bitrix24 capturing 54.0% of reviews from this segment, slightly higher than Shortcut's 51.5%, indicating a strong focus on small business needs.
- Users report that while Bitrix24 has a higher entry-level price of $49.00, Shortcut's free tier is a significant advantage for startups and small teams, making it more accessible for those with budget constraints.
- G2 users mention that both products have positive product direction scores, with Bitrix24 at 8.2 and Shortcut at 8.6, indicating that users feel confident in the future development and enhancements of both platforms.
Pricing
Entry-Level Pricing
Bitrix24
Basic
$49.00
5 Users Per Month
Effective collaboration for small businesses and sales teams
- Document generator
- 24 GB
- PBX integration via Rest API
Shortcut
Free (1 - 10 users)
$0
per user, per month
Enables a small software team to ship quickly.
- Manage all ongoing work in Stories
- Plan multiple sprints using Iterations
- Get tailored reports for quick insights
Free Trial
Bitrix24
Free Trial is available
Shortcut
Free Trial is available
Ratings
Meets Requirements
8.2
492
8.6
130
Ease of Use
7.9
498
8.6
130
Ease of Setup
7.7
210
9.0
49
Ease of Admin
7.7
188
9.1
34
Quality of Support
7.7
452
8.8
83
Has the product been a good partner in doing business?
7.8
178
8.8
30
Product Direction (% positive)
8.2
482
8.7
113
Features by Category
Sales Force Automation
8.4
76
Not enough data
8.2
69
Not enough data
8.5
75
Not enough data
8.8
79
Not enough data
7.9
72
Not enough data
8.3
74
Not enough data
8.1
71
Not enough data
7.9
73
Not enough data
8.2
75
Not enough data
Marketing Automation
8.1
75
Not enough data
8.1
73
Not enough data
8.6
79
Not enough data
7.8
72
Not enough data
Customer Support
7.9
78
Not enough data
7.9
79
Not enough data
8.3
78
Not enough data
8.2
74
Not enough data
8.0
78
Not enough data
Reporting & Analytics
8.3
76
Not enough data
8.1
76
Not enough data
7.7
71
Not enough data
Mobile & Social
8.1
74
Not enough data
8.0
73
Not enough data
8.3
72
Not enough data
Platform
7.9
65
Not enough data
7.8
65
Not enough data
7.8
64
Not enough data
7.7
62
Not enough data
7.1
59
Not enough data
7.8
62
Not enough data
8.1
62
Not enough data
7.7
58
Not enough data
Integration
7.8
61
Not enough data
7.9
61
Not enough data
7.7
59
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - CRM
8.9
15
Not enough data
9.0
15
Not enough data
8.9
15
Not enough data
8.6
15
Not enough data
8.7
15
Not enough data
8.6
15
Not enough data
9.0
16
Not enough data
Ticket and Case Management
7.3
5
Not enough data
7.0
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
6.3
5
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Generative AI
5.0
5
Not enough data
4.3
5
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
6.3
5
Not enough data
7.0
5
Not enough data
7.7
5
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
Platform
8.1
7
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
8.5
8
Not enough data
7.9
8
Not enough data
8.1
8
Not enough data
File Management
8.6
147
Not enough data
8.7
151
Not enough data
8.7
152
Not enough data
8.4
152
Not enough data
8.0
142
Not enough data
Agentic AI - Cloud Content Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration
8.7
148
Not enough data
8.7
150
Not enough data
8.3
144
Not enough data
8.3
144
Not enough data
Administration
8.9
148
Not enough data
8.6
143
Not enough data
8.5
142
Not enough data
8.2
142
Not enough data
8.5
140
Not enough data
8.7
147
Not enough data
Platform
8.8
56
Not enough data
8.4
53
Not enough data
8.4
52
Not enough data
8.7
46
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tasks
8.7
45
Not enough data
8.7
43
Not enough data
8.7
48
Not enough data
8.9
48
Not enough data
8.4
43
Not enough data
8.1
43
Not enough data
8.3
45
Not enough data
8.4
44
Not enough data
Projects
8.1
45
Not enough data
8.4
44
Not enough data
8.1
42
Not enough data
8.9
45
Not enough data
8.2
41
Not enough data
8.1
41
Not enough data
7.7
42
Not enough data
7.9
43
Not enough data
7.7
41
Not enough data
8.1
43
Not enough data
7.7
38
Not enough data
Resource Management
8.0
41
Not enough data
8.3
41
Not enough data
8.7
41
Not enough data
Project Monitoring
7.7
42
Not enough data
7.8
41
Not enough data
8.1
42
Not enough data
Generative AI
6.6
25
Not enough data
7.3
25
Not enough data
Agentic AI - Project Management
8.3
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
Grammar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Formatting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Product Type
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
8.3
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
Conferencing Options
9.0
5
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Application Tools
8.7
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
Agentic AI - Screen Sharing
Not enough data
Not enough data
Bug Reporting
Not enough data
7.6
17
Not enough data
7.6
16
Not enough data
8.2
16
Bug Monitoring
Not enough data
8.4
15
Not enough data
8.3
16
Not enough data
8.4
15
Agentic AI - Bug Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Pages
9.0
5
Not enough data
8.0
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
Knowledge Dissemination
8.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tasks
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
Not enough data
Agentic AI - Kanban Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Kanban Boards
7.6
7
Not enough data
7.4
7
Not enough data
6.9
6
Not enough data
Planning
7.2
6
Not enough data
6.1
6
Not enough data
6.7
6
Not enough data
Communication
8.2
10
Not enough data
8.0
10
Not enough data
7.4
11
Not enough data
7.4
11
Not enough data
7.8
10
Not enough data
Content & Documents
7.8
10
Not enough data
7.5
10
Not enough data
7.5
10
Not enough data
6.8
10
Not enough data
Controls
7.0
10
Not enough data
7.0
10
Not enough data
7.3
10
Not enough data
7.0
10
Not enough data
7.3
10
Not enough data
Project Management
7.7
10
Not enough data
7.4
11
Not enough data
7.4
11
Not enough data
6.8
10
Not enough data
Remote Collaboration
7.2
10
Not enough data
7.5
10
Not enough data
7.2
10
Not enough data
6.8
10
Not enough data
Generative AI
6.7
10
Not enough data
7.0
11
Not enough data
Agentic AI - Project Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration Tools
8.4
148
|
Verified
Not enough data
7.9
18
Not enough data
Feature Not Available
Not enough data
8.8
68
|
Verified
Not enough data
8.3
64
|
Verified
Not enough data
Meeting Coordination
8.5
150
|
Verified
Not enough data
8.5
144
|
Verified
Not enough data
8.4
147
|
Verified
Not enough data
8.4
64
|
Verified
Not enough data
Software Type
8.2
141
|
Verified
Not enough data
8.5
66
|
Verified
Not enough data
8.6
64
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Calendar View
8.1
8
Not enough data
7.5
8
Not enough data
Shared Calendar
8.1
8
Not enough data
7.9
8
Not enough data
Accessibility
7.5
8
Not enough data
7.9
8
Not enough data
Integration
7.9
8
Not enough data
7.9
8
Not enough data
7.7
8
Not enough data
Notifications
8.1
7
Not enough data
7.4
7
Not enough data
Generative AI
7.4
7
Not enough data
6.4
7
Not enough data
7.1
7
Not enough data
Agentic AI - Calendar
Not enough data
Not enough data
Agentic AI - Employee Intranet
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
7.0
47
Not enough data
7.4
47
Not enough data
7.4
49
Planning
Not enough data
Feature Not Available
Not enough data
8.3
75
Not enough data
8.8
73
Not enough data
8.1
77
Not enough data
7.6
56
Workflow Management
Not enough data
Feature Not Available
Not enough data
8.5
81
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customizations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Growth
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bitrix24 and Shortcut are categorized as Project Management
Unique Categories
Bitrix24 is categorized as Project Collaboration, Kanban Project Management, AI Writing Assistant, Cloud Content Collaboration, CRM, Video Conferencing, Employee Intranet, Screen Sharing, Document Management, Knowledge Base, Website Builder, Help Desk, and Calendar
Shortcut is categorized as Bug Tracking and Product Management
Reviews
Reviewers' Company Size
Bitrix24
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Shortcut
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.2%
Marketing and Advertising
10.1%
Higher Education
5.9%
Computer Software
5.6%
Financial Services
3.6%
Other
60.7%
Computer Software
28.1%
Information Technology and Services
19.8%
Financial Services
5.4%
Marketing and Advertising
3.6%
Internet
3.6%
Other
39.5%
Alternatives
Discussions
What is the use of bitrix24?
2 Comments
BA
This is a system that breaks the concept of purchasing de.crm and.collaboration platforms separatelyRead more
Is bitrix24 really free?
2 Comments
BA
Yes.the initial version releases 8 users, sales pipeline, collaborative chats, pre-built website integrated with budget, free budget cell phone app and...Read more
What is Bitrix24 used for?
2 Comments
AD
Team communication, Project task management, task time tracking, event scheduling, CRM etc.Read more
What is a clubhouse?
2 Comments
SS
Clubhouse, now called Shortcut is a tool that helps software teams work together better. It lets teams plan their work, track progress, and manage tasks...Read more
Shortcut has no more discussions with answers
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