# Bitrix24 vs ScreenSteps Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Bitrix24 excels in providing a comprehensive suite of features, making it a strong choice for small businesses. Users appreciate its ability to unify various functions like HR, projects, IT, finance, and procurement, with one user calling it a "Low Budget ERP" that streamlines workflows effectively.
- **Users say** that ScreenSteps stands out for its user-friendly interface and exceptional customer support. Reviewers highlight the software's ease of setup and its effectiveness as both an internal and external product manual, making it a versatile tool for organizations.
- **According to verified reviews** , Bitrix24 has a larger volume of feedback, which suggests a broader user base. However, while it has a solid overall rating, some users mention challenges in matching specific workflow needs, indicating potential configuration hurdles.
- **Reviewers mention** that ScreenSteps offers a superior customer experience, with many praising the fast support response times. This aspect is often cited as a key reason for recommending the software, showcasing its commitment to user satisfaction.
- **G2 reviewers highlight** that while Bitrix24 is feature-rich, its ease of use and setup scores are lower compared to ScreenSteps. Users have noted that ScreenSteps is particularly intuitive, making it easier for teams to adopt and utilize effectively from the start.
- **Users report** that both products have their strengths, but ScreenSteps tends to receive higher satisfaction ratings in support quality and overall user experience. This is reflected in its higher star rating, with users emphasizing the importance of excellent customer service in their decision-making process.



| | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 608 | 54 | 
| **Largest Market Segment** | Small-Business (54.1% of reviews) | Mid-Market (50.0% of reviews) | 
| **Entry Level Price** | Free | Starting at $100.00 10 User Per Month | 

---
## Top Pros & Cons

### Bitrix24

Pros:
- Ease of Use (22 reviews)
- Team Collaboration (21 reviews)

Cons:
- Learning Curve (10 reviews)
- Performance Issues (9 reviews)

### ScreenSteps

Pros:
- Ease of Use (1 reviews)
- Easy Setup (1 reviews)

Cons:
- Formatting Issues (1 reviews)
- Limited Options (1 reviews)

---
## Ratings Comparison
| Rating | Bitrix24 | ScreenSteps | 
|---|---|---|
  | **Meets Requirements** | 8.2 (504 reviews) | 9.2 (38 reviews) | 
  | **Ease of Use** | 7.9 (511 reviews) | 9.2 (38 reviews) | 
  | **Ease of Setup** | 7.7 (221 reviews) | 9.3 (28 reviews) | 
  | **Ease of Admin** | 7.7 (201 reviews) | 9.2 (30 reviews) | 
  | **Quality of Support** | 7.7 (462 reviews) | 9.6 (33 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.9 (191 reviews) | 9.7 (29 reviews) | 
  | **Product Direction (% positive)** | 8.2 (492 reviews) | 8.1 (36 reviews) | 

---
## Pricing

### Bitrix24

#### Entry-Level Pricing

Plan: Free Edition

Price: Free

Description: 100% Free for Unlimited Users

Key Features:
- Collaboration
- CRM
- Task Management

[Browse all 5 editions](https://www.g2.com/products/bitrix24/pricing)

#### Free Trial

Yes

### ScreenSteps

#### Entry-Level Pricing

Plan: Answer Plan

Price: Starting at $100.00 10 User Per Month

Description: Ideal for teams who want to create a basic knowledge base to answer user questions.

Key Features:
- Online Knowledge Base
- Desktop Authoring Tool
- Implementation & Training Courses

[Browse all 4 editions](https://www.g2.com/products/screensteps/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | 8.1/10 | 118 |
| **ScreenSteps** | N/A | N/A |

#### Sales Force Automation

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Contact & Account Management** | 8.5 (77 reviews) | Not enough data | 
| **Partner Relationship Mgmt. (PRM)** | 8.2 (65 reviews) | Not enough data | 
| **Opportunity & Pipeline Mgmt.** | 8.6 (80 reviews) | Not enough data | 
| **Task / Activity Management** | 8.9 (85 reviews) | Not enough data | 
| **Territory & Quota Management** | 7.8 (67 reviews) | Not enough data | 
| **Desktop Integration** | 8.4 (73 reviews) | Not enough data | 
| **Product & Price List Management** | 8.0 (66 reviews) | Not enough data | 
| **Quote & Order Management** | 7.8 (68 reviews) | Not enough data | 
| **Customer Contract Management** | 8.1 (71 reviews) | Not enough data | 

#### Marketing Automation

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Email Marketing** | 8.0 (74 reviews) | Not enough data | 
| **Campaign Management** | 8.0 (68 reviews) | Not enough data | 
| **Lead Management** | 8.6 (81 reviews) | Not enough data | 
| **Marketing ROI Analytics** | 7.7 (67 reviews) | Not enough data | 

#### Customer Support

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Case Management** | 7.8 (74 reviews) | Not enough data | 
| **Customer Support Portal** | 7.9 (74 reviews) | Not enough data | 
| **Knowledge Base** | 8.2 (75 reviews) | Not enough data | 
| **Call Center Features** | 8.2 (71 reviews) | Not enough data | 
| **Support Analytics** | 7.9 (73 reviews) | Not enough data | 

#### Reporting & Analytics

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Reporting** | 8.2 (73 reviews) | Not enough data | 
| **Dashboards** | 8.1 (73 reviews) | Not enough data | 
| **Forecasting** | 7.6 (66 reviews) | Not enough data | 

#### Mobile & Social

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Social Collaboration Features** | 8.1 (76 reviews) | Not enough data | 
| **Social Network Integration** | 8.0 (69 reviews) | Not enough data | 
| **Mobile User Support** | 8.2 (70 reviews) | Not enough data | 

#### Platform

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Customization** | 7.9 (65 reviews) | Not enough data | 
| **Workflow Capability** | 7.7 (64 reviews) | Not enough data | 
| **User, Role, and Access Management** | 7.9 (63 reviews) | Not enough data | 
| **Internationalization** | 7.7 (60 reviews) | Not enough data | 
| **Sandbox / Test Environments** | 7.0 (57 reviews) | Not enough data | 
| **Document & Content Mgmt.** | 7.8 (61 reviews) | Not enough data | 
| **Performance and Reliability** | 8.0 (61 reviews) | Not enough data | 
| **Output Document Generation** | 7.7 (56 reviews) | Not enough data | 

#### Integration

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Data Import & Export Tools** | 7.8 (59 reviews) | Not enough data | 
| **Integration APIs** | 7.9 (60 reviews) | Not enough data | 
| **Breadth of Partner Applications** | 7.6 (57 reviews) | Not enough data | 

#### Generative AI

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 

#### Agentic AI - CRM

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Autonomous Task Execution** | 8.7 (10 reviews) | Not enough data | 
| **Multi-step Planning** | 9.2 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (12 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (10 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (10 reviews) | Not enough data | 
| **Decision Making** | 8.8 (11 reviews) | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | 7.0/10 | 14 |
| **ScreenSteps** | N/A | N/A |

#### Ticket and Case Management

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | 7.0 (5 reviews) | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | 

#### Platform

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Mobile User Support** | 7.7 (5 reviews) | Not enough data | 
| **Customization ** | 6.7 (5 reviews) | Not enough data | 
| **User, Role, and Access Management** | 7.8 (6 reviews) | Not enough data | 
| **Integration** | 8.0 (5 reviews) | Not enough data | 
| **Reporting** | 7.0 (5 reviews) | Not enough data | 
| **Dashboards** | 7.3 (5 reviews) | Not enough data | 

### Cloud Content Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | 8.5/10 | 180 |
| **ScreenSteps** | N/A | N/A |

#### File Management

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Device Syncing** | 8.6 (146 reviews) | Not enough data | 
| **Web Interface** | 8.7 (150 reviews) | Not enough data | 
| **File Type Support** | 8.7 (151 reviews) | Not enough data | 
| **Search** | 8.4 (151 reviews) | Not enough data | 
| **Mobile Apps** | 8.0 (141 reviews) | Not enough data | 

#### Agentic AI - Cloud Content Collaboration

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Collaboration

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **File following** | 8.7 (147 reviews) | Not enough data | 
| **File Sharing** | 8.7 (149 reviews) | Not enough data | 
| **Simultaneously Editing** | 8.3 (143 reviews) | Not enough data | 
| **Change Tracking / Audit Logs** | 8.3 (143 reviews) | Not enough data | 

#### Administration

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **User and Role Management** | 8.9 (147 reviews) | Not enough data | 
| **Policies and Controls** | 8.7 (142 reviews) | Not enough data | 
| **Device Management** | 8.5 (141 reviews) | Not enough data | 
| **Storage Limits** | 8.2 (141 reviews) | Not enough data | 
| **Storage Zones** | 8.5 (139 reviews) | Not enough data | 
| **Security** | 8.7 (146 reviews) | Not enough data | 

#### Platform

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Performance and Reliability** | 8.8 (55 reviews) | Not enough data | 
| **Reporting and Auditing** | 8.4 (52 reviews) | Not enough data | 
| **System of Record Integration** | 8.4 (51 reviews) | Not enough data | 
| **APIs** | 8.6 (45 reviews) | Not enough data | 

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **ScreenSteps** | N/A | N/A |

#### Communication

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Status Updates** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | 

#### Content Management

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 

#### Administration

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Moderation** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

### Project Management

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | 8.2/10 | 58 |
| **ScreenSteps** | N/A | N/A |

#### Tasks

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Creation & Assignment** | 8.8 (43 reviews) | Not enough data | 
| **Due Dates** | 8.7 (42 reviews) | Not enough data | 
| **Task Prioritization** | 8.8 (47 reviews) | Not enough data | 
| **To-Do Lists** | 8.9 (47 reviews) | Not enough data | 
| **Dependencies** | 8.5 (42 reviews) | Not enough data | 
| **Mass Updates** | 8.2 (41 reviews) | Not enough data | 
| **Drag & Drop** | 8.3 (44 reviews) | Not enough data | 
| **Recurring Tasks** | 8.4 (44 reviews) | Not enough data | 

#### Projects

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Planning** | 8.1 (44 reviews) | Not enough data | 
| **Project Map** | 8.5 (43 reviews) | Not enough data | 
| **GANTT** | 8.2 (40 reviews) | Not enough data | 
| **Calendar View** | 8.9 (44 reviews) | Not enough data | 
| **Views** | 8.2 (40 reviews) | Not enough data | 
| **Project Budgeting** | 8.2 (39 reviews) | Not enough data | 
| **Issue Tracking** | 7.7 (40 reviews) | Not enough data | 
| **Templates** | 7.9 (42 reviews) | Not enough data | 
| **Critical Path** | 7.7 (39 reviews) | Not enough data | 
| **Time & Expense** | 8.1 (41 reviews) | Not enough data | 
| **Methodologies** | 7.8 (37 reviews) | Not enough data | 

#### Resource Management

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Resource Definiton** | 8.0 (39 reviews) | Not enough data | 
| **Capacity** | 8.4 (39 reviews) | Not enough data | 
| **Scheduling** | 8.7 (39 reviews) | Not enough data | 

#### Project Monitoring

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Baselining / KPIs** | 7.7 (40 reviews) | Not enough data | 
| **Resource Allocation** | 7.8 (39 reviews) | Not enough data | 
| **Dashboards** | 8.2 (41 reviews) | Not enough data | 

#### Generative AI

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **AI Text Generation** | 6.6 (24 reviews) | Not enough data | 
| **AI Text Summarization** | 7.2 (23 reviews) | Not enough data | 

#### Agentic AI - Project Management

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **ScreenSteps** | 8.9/10 | 6 |

#### Administration

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Database Management ** | Not enough data | Not enough data | 
| **Data Workflows** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Feature Not Available | 

#### Knowledge Management

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Knowledge Base** | Not enough data | 9.7 (6 reviews) | 
| **Publishing Workflows** | Not enough data | 9.7 (5 reviews) | 
| **Analytics** | Not enough data | 8.3 (5 reviews) | 

#### Compliance

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | 
| **Data Governance** | Not enough data | Feature Not Available | 
| **Compliance** | Not enough data | Feature Not Available | 
| **Auditing** | Not enough data | Feature Not Available | 

#### Customer Support

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Intelligent Search** | Not enough data | Feature Not Available | 
| **Suggestions** | Not enough data | Feature Not Available | 
| **Decision Trees** | Not enough data | Not enough data | 

#### Data Security

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | Feature Not Available | 
| **Data Transport** | Not enough data | 8.0 (5 reviews) | 
| **Access Management** | Not enough data | 8.7 (5 reviews) | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | 

#### Administration

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | 9.0 (5 reviews) | 
| **Performance and Reliability** | Not enough data | 9.2 (6 reviews) | 

#### Generative AI

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### AI Writing Assistant

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **ScreenSteps** | N/A | N/A |

#### Grammar

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Grammar Check** | Not enough data | Not enough data | 
| **Tone Check** | Not enough data | Not enough data | 
| **Sentence Formatting** | Not enough data | Not enough data | 

#### Formatting

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Plagiarism Check** | Not enough data | Not enough data | 
| **Style Editor** | Not enough data | Not enough data | 
| **Citation Finder** | Not enough data | Not enough data | 

#### Content 

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Idea Recommendation** | Not enough data | Not enough data | 
| **Content Generation** | Not enough data | Not enough data | 
| **Form Generation** | Not enough data | Not enough data | 

#### Product Type

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Standalone Application** | Not enough data | Not enough data | 
| **Plugin** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **ScreenSteps** | N/A | N/A |

#### Presenter Tools

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Live Preview** | Not enough data | Not enough data | 
| **Notifications Blocker** | Not enough data | Not enough data | 
| **Remote Control** | Not enough data | Not enough data | 
| **Switch Presenter** | Not enough data | Not enough data | 

#### Conferencing Options

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Group Live Chat** | Not enough data | Not enough data | 
| **Audio Conferencing** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 

#### Application Tools

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Password Protection** | Not enough data | Not enough data | 
| **Recording** | Not enough data | Not enough data | 
| **In-Browser Application** | Not enough data | Not enough data | 

#### Agentic AI - Screen Sharing

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Decision Making** | Not enough data | Not enough data | 

### Work Instructions

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **ScreenSteps** | 9.4/10 | 8 |

#### Guide Options

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Rich Text Editor** | Not enough data | 9.7 (5 reviews) | 
| **Drag and Drop Editor** | Not enough data | 9.7 (6 reviews) | 
| **Page Templates** | Not enough data | 9.3 (5 reviews) | 
| **Video Tutorials** | Not enough data | 9.7 (5 reviews) | 
| **Document Upload** | Not enough data | 9.4 (6 reviews) | 

#### Guide Tools

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Prerequisites** | Not enough data | Not enough data | 
| **Workflows** | Not enough data | Not enough data | 
| **Training Modules** | Not enough data | 9.0 (5 reviews) | 
| **Analytics** | Not enough data | 9.0 (5 reviews) | 

#### Access Options

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Multi-Language Support** | Not enough data | Not enough data | 
| **Mobile Device Support** | Not enough data | Not enough data | 
| **Single Sign-On (SSO)** | Not enough data | Not enough data | 

### Standard Operating Procedures

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **ScreenSteps** | N/A | N/A |

#### Task Tracking

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Activity Feed** | Not enough data | Not enough data | 
| **Task Schedules** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

#### Checklist Options

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Templates** | Not enough data | Not enough data | 
| **Native Forms** | Not enough data | Not enough data | 
| **Downloadable Manuals** | Not enough data | Not enough data | 

#### Software Availability

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Permissions** | Not enough data | Not enough data | 
| **Mobile Application** | Not enough data | Feature Not Available | 
| **Desktop Application** | Not enough data | Not enough data | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **ScreenSteps** | 9.4/10 | 5 |

#### Knowledge Pages

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Templates** | Not enough data | Not enough data | 
| **In-Content Feedback** | Not enough data | Not enough data | 
| **Versioning and Version History** | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Not enough data | 
| **Duplicate Detection** | Not enough data | Feature Not Available | 
| **Content Editor** | Not enough data | Not enough data | 

#### Knowledge Dissemination

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Page Analytics** | Not enough data | Not enough data | 
| **Permissions** | Not enough data | 9.7 (5 reviews) | 
| **Knowledge Sharing** | Not enough data | 9.0 (5 reviews) | 
| **Notifications** | Not enough data | Not enough data | 
| **Advanced Search** | Not enough data | Not enough data | 
| **Browser Extension** | Not enough data | Not enough data | 
| **Organization** | Not enough data | Not enough data | 
| **Other Integrations** | Not enough data | Not enough data | 
| **Knowledge Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Knowledge Base

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Kanban Project Management

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | 7.1/10 | 9 |
| **ScreenSteps** | N/A | N/A |

#### Tasks

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Tasks** | 7.7 (8 reviews) | Not enough data | 
| **Details** | 7.1 (7 reviews) | Not enough data | 
| **Priority** | 7.1 (7 reviews) | Not enough data | 

#### Agentic AI - Kanban Project Management

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Kanban Boards

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Kanban Cards** | 7.6 (7 reviews) | Not enough data | 
| **Drag and Drop** | 7.4 (7 reviews) | Not enough data | 
| **Visibility** | 6.9 (6 reviews) | Not enough data | 

#### Planning

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Workflow** | 7.2 (6 reviews) | Not enough data | 
| **Backlog** | 6.1 (6 reviews) | Not enough data | 
| **Optimization** | 6.7 (6 reviews) | Not enough data | 

### Project Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | 7.4/10 | 16 |
| **ScreenSteps** | N/A | N/A |

#### Communication

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Chat** | 8.3 (10 reviews) | Not enough data | 
| **Discussions** | 7.9 (8 reviews) | Not enough data | 
| **External** | 7.8 (10 reviews) | Not enough data | 
| **Feedback** | 7.5 (10 reviews) | Not enough data | 
| **Announcements** | 8.0 (9 reviews) | Not enough data | 

#### Content & Documents

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **File Sharing** | 8.0 (9 reviews) | Not enough data | 
| **Notes** | 8.0 (9 reviews) | Not enough data | 
| **Search** | 7.8 (9 reviews) | Not enough data | 
| **Versioning** | 6.7 (8 reviews) | Not enough data | 

#### Controls

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Custom Views** | 6.9 (8 reviews) | Not enough data | 
| **Followers** | 6.9 (8 reviews) | Not enough data | 
| **User Management** | 7.6 (9 reviews) | Not enough data | 
| **Calendars** | 7.0 (9 reviews) | Not enough data | 
| **Public Sharing** | 7.6 (9 reviews) | Not enough data | 

#### Project Management

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Task Management** | 7.8 (9 reviews) | Not enough data | 
| **Planning** | 7.7 (10 reviews) | Not enough data | 
| **Visibility** | 7.7 (10 reviews) | Not enough data | 
| **Integration** | 6.9 (9 reviews) | Not enough data | 

#### Remote Collaboration

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Alignment** | 7.2 (9 reviews) | Not enough data | 
| **Accountability** | 7.8 (9 reviews) | Not enough data | 
| **Connectivity** | 7.2 (9 reviews) | Not enough data | 
| **Offline Mode** | 6.9 (8 reviews) | Not enough data | 

#### Generative AI

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **AI Text Generation** | 6.7 (9 reviews) | Not enough data | 
| **AI Text Summarization** | 6.8 (10 reviews) | Not enough data | 

#### Agentic AI - Project Collaboration

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | 8.4/10 | 174 |
| **ScreenSteps** | N/A | N/A |

#### Collaboration Tools

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Screen Sharing** | 8.4 (147 reviews) ✓ Verified | Not enough data | 
| **Presentations** | 7.8 (17 reviews) | Not enough data | 
| **Whiteboarding** | Feature Not Available | Not enough data | 
| **Live Chat** | 8.8 (67 reviews) ✓ Verified | Not enough data | 
| **Hand Raising** | 8.4 (63 reviews) ✓ Verified | Not enough data | 

#### Meeting Coordination

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Scheduling** | 8.5 (149 reviews) ✓ Verified | Not enough data | 
| **Recording** | 8.5 (143 reviews) ✓ Verified | Not enough data | 
| **Participant Permissions** | 8.4 (146 reviews) ✓ Verified | Not enough data | 
| **One-Click Join** | 8.4 (63 reviews) ✓ Verified | Not enough data | 

#### Software Type

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Mobile** | 8.2 (140 reviews) ✓ Verified | Not enough data | 
| **Browser Application** | 8.5 (65 reviews) ✓ Verified | Not enough data | 
| **Desktop Application** | 8.6 (63 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Calendar

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | 7.7/10 | 10 |
| **ScreenSteps** | N/A | N/A |

#### Calendar View

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Multi-Calendar View** | 8.1 (6 reviews) | Not enough data | 
| **Customizable Viewing** | 7.8 (6 reviews) | Not enough data | 

#### Shared Calendar

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Calendar Collaboration** | 8.1 (6 reviews) | Not enough data | 
| **Multiple Calendar Management** | 7.8 (6 reviews) | Not enough data | 

#### Accessibility

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Screen Reader Compatibility** | 7.5 (6 reviews) | Not enough data | 
| **Keyboard Shortcuts** | 8.1 (6 reviews) | Not enough data | 

#### Integration

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Sync Multiple Calendars** | 7.8 (6 reviews) | Not enough data | 
| **Import Events** | 8.1 (6 reviews) | Not enough data | 
| **Software Integrations** | 8.1 (6 reviews) | Not enough data | 

#### Notifications

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Customized Calendar Notifications** | 8.0 (5 reviews) | Not enough data | 
| **Location-Based Alerts** | 7.7 (5 reviews) | Not enough data | 

#### Generative AI

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **AI Text-to-Image** | 7.0 (5 reviews) | Not enough data | 
| **AI Text-to-Speech** | 6.3 (5 reviews) | Not enough data | 
| **AI Image-to-Text** | 6.7 (5 reviews) | Not enough data | 

#### Agentic AI - Calendar

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Employee Intranet

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **ScreenSteps** | N/A | N/A |

#### Agentic AI - Employee Intranet

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

### Website Builder

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **ScreenSteps** | N/A | N/A |

#### Customizations

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Templates** | Not enough data | Not enough data | 
| **Drag and Drop** | Not enough data | Not enough data | 
| **HTML Input** | Not enough data | Not enough data | 
| **Domain Name** | Not enough data | Not enough data | 

#### Growth

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **SEO** | Not enough data | Not enough data | 
| **Site Analytics** | Not enough data | Not enough data | 
| **Marketing Tools** | Not enough data | Not enough data | 
| **E-Commerce** | Not enough data | Not enough data | 
| **Hosting** | Not enough data | Not enough data | 

#### Content

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Email Integrations** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Permissions** | Not enough data | Not enough data | 
| **WordPress Tool** | Not enough data | Not enough data | 

#### Support

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Customer Support** | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **ScreenSteps** | N/A | N/A |

#### Knowledge Base

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software)

**Unique to Bitrix24 (13):** [Project Collaboration Software](https://www.g2.com/categories/project-collaboration), [Kanban Project Management Software](https://www.g2.com/categories/kanban-project-management), [AI Writing Assistants](https://www.g2.com/categories/ai-writing-assistant), [Cloud Content Collaboration Software](https://www.g2.com/categories/cloud-content-collaboration), [CRM Software](https://www.g2.com/categories/crm), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Project Management Software](https://www.g2.com/categories/project-management), [Employee Intranet Software](https://www.g2.com/categories/employee-intranet), [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [Document Management Software](https://www.g2.com/categories/document-management), [Website Builder Software](https://www.g2.com/categories/website-builder), [Help Desk Software](https://www.g2.com/categories/help-desk), [Calendar Software](https://www.g2.com/categories/calendar-software)

**Unique to ScreenSteps (3):** [Work Instructions Software](https://www.g2.com/categories/work-instructions), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Standard Operating Procedures Software](https://www.g2.com/categories/standard-operating-procedures)


---
## Reviewer Demographics

### By Company Size

| Segment | Bitrix24 | ScreenSteps | 
|---|---|---|
| **Small-Business** | 54.1% | 44.0% | 
| **Mid-Market** | 32.3% | 50.0% | 
| **Enterprise** | 13.5% | 6.0% | 

### By Industry

#### Bitrix24

- **Information Technology and Services:** 14.2%
- **Marketing and Advertising:** 10.4%
- **Higher Education:** 5.8%
- **Computer Software:** 5.6%
- **Financial Services:** 3.7%
- **Telecommunications:** 3.3%
- **Retail:** 2.8%
- **Real Estate:** 2.5%
- **Internet:** 2.3%
- **Banking:** 2.1%
- **Other:** 47.4%

#### ScreenSteps

- **Computer Software:** 43.1%
- **Banking:** 5.9%
- **Financial Services:** 5.9%
- **Non-Profit Organization Management:** 5.9%
- **Information Technology and Services:** 3.9%
- **Internet:** 3.9%
- **Publishing:** 3.9%
- **Real Estate:** 3.9%
- **Management Consulting:** 2.0%
- **Marketing and Advertising:** 2.0%
- **Other:** 19.6%

---
## Alternatives

### Alternatives to Bitrix24

- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12782 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48082 reviews)
- [monday AI Work Platform](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (15512 reviews)
- [Basecamp](https://www.g2.com/products/basecamp/reviews) — 4.1/5 stars (5485 reviews)
- [Wrike](https://www.g2.com/products/wrike/reviews) — 4.2/5 stars (4533 reviews)
- [Progress Podio](https://www.g2.com/products/progress-podio/reviews) — 4.2/5 stars (518 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39120 reviews)
- [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13716 reviews)
- [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4362 reviews)
- [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (367 reviews)

### Alternatives to ScreenSteps

- [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2319 reviews)
- [livepro Knowledge Management](https://www.g2.com/products/livepro-knowledge-management/reviews) — 4.8/5 stars (168 reviews)
- [Scribe](https://www.g2.com/products/scribe/reviews) — 4.8/5 stars (868 reviews)
- [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4362 reviews)
- [Bloomfire](https://www.g2.com/products/bloomfire/reviews) — 4.6/5 stars (513 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (12025 reviews)
- [Document360](https://www.g2.com/products/document360/reviews) — 4.7/5 stars (524 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39120 reviews)
- [MaintainX](https://www.g2.com/products/maintainx/reviews) — 4.8/5 stars (1528 reviews)
- [Limble](https://www.g2.com/products/limble/reviews) — 4.8/5 stars (682 reviews)

---
## Top Discussions

### Bitrix24

- Title: [What is Bitrix24 used for?](https://www.g2.com/discussions/what-is-bitrix24-used-for) — 2 comments
  > **Top comment:** "We utilize Bitrix24 for CRM, Unified Communications and documentation storage.  It is a secure way for us to collaborate with partners and customers."
- Title: [How does bitrix24 make money?](https://www.g2.com/discussions/how-does-bitrix24-make-money) — 2 comments
  > **Top comment:** "It offers subscription plans for both online and as a self-hosted platform"
- Title: [Is bitrix24 really free?](https://www.g2.com/discussions/is-bitrix24-really-free) — 2 comments, 1 upvote
  > **Top comment:** "1 months free"
- Title: [What is the use of bitrix24?](https://www.g2.com/discussions/what-is-the-use-of-bitrix24) — 2 comments
  > **Top comment:** "CRM System - one of the best in class. Nice integration with call center facilities and sales team."
- Title: [Is bitrix24 any good?](https://www.g2.com/discussions/is-bitrix24-any-good) — 1 comment, 1 upvote
  > **Top comment:** "Perhaps one of the top 5 when considering marketing, sales, after-sales collaboration, and projects."

### ScreenSteps

- Title: [What does ScreenSteps do?](https://www.g2.com/discussions/what-does-screensteps-do) — 2 comments
  > **Top comment:** "Screensteps is my go-to app for all the documentation I create. Adding screenshots to step-by-step narrative gives the visual while also teaching the steps. "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/bitrix24-vs-screensteps)