Compare Bitrix24 and SAP Sales Cloud 
At a Glance
Market Segments
Bitrix24
Small-Business (53.7% of reviews)
SAP Sales Cloud
Enterprise (46.3% of reviews)
Entry-Level Pricing
Bitrix24
$49.00 5 Users Per MonthSAP Sales Cloud
No pricing availableFeatured Products
Sponsored
Method CRM
(289)
CRM
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Sponsored
Dock
(115)
Project Collaboration
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Sponsored
Helpjuice
(146)
Knowledge Base
Visit Website
Bitrix24 vs SAP Sales Cloud
- Users report that SAP Sales Cloud excels in Sales Force Automation, particularly in Opportunity & Pipeline Management with a score of 8.2, while Bitrix24 shines in Task / Activity Management with a higher score of 8.7, indicating a more robust task management feature.
- Reviewers mention that SAP Sales Cloud offers superior Customer Support, with a case management score of 8.4 compared to Bitrix24's 7.6, highlighting a more effective support system for users needing assistance.
- G2 users indicate that SAP Sales Cloud has a better Marketing Automation feature set, particularly in Marketing ROI Analytics with a score of 8.1, while Bitrix24's score of 7.4 suggests it may lack depth in this area.
- Users on G2 report that Bitrix24 provides a more user-friendly experience in Ease of Use, scoring 7.9 compared to SAP Sales Cloud's 7.8, making it potentially more accessible for small businesses.
- Reviewers say that SAP Sales Cloud's Reporting & Analytics capabilities are robust, particularly in Forecasting with a score of 8.1, while Bitrix24's lower score of 7.3 indicates it may not meet the needs of users requiring advanced analytics.
- Users report that Bitrix24's Collaboration Tools are highly rated, especially in Simultaneously Editing with a score of 8.3, suggesting a strong focus on team collaboration, which may appeal to small businesses looking for integrated communication features.
Pricing
Entry-Level Pricing
Bitrix24
Basic
$49.00
5 Users Per Month
Effective collaboration for small businesses and sales teams
- Document generator
- 24 GB
- PBX integration via Rest API
SAP Sales Cloud
No pricing availableFree Trial
Bitrix24
Free Trial is available
SAP Sales Cloud
Free Trial is available
Ratings
Meets Requirements
8.2
460
8.5
604
Ease of Use
7.9
466
7.8
612
Ease of Setup
7.6
179
8.0
304
Ease of Admin
7.6
176
7.9
228
Quality of Support
7.6
421
8.2
578
Has the product been a good partner in doing business?
7.8
169
8.5
229
Product Direction (% positive)
8.2
451
8.2
579
Features by Category
Sales Force Automation
8.2
50
8.2
397
|
Verified
8.1
44
8.3
242
8.4
49
8.2
359
|
Verified
8.7
53
8.3
379
|
Verified
7.8
46
8.1
336
|
Verified
8.1
48
8.1
355
|
Verified
7.9
45
8.1
358
|
Verified
7.7
47
8.2
361
|
Verified
8.1
49
8.2
378
|
Verified
Marketing Automation
7.7
49
7.8
312
|
Verified
7.7
48
8.2
239
8.3
54
8.4
334
|
Verified
7.4
48
8.1
284
|
Verified
Customer Support
7.6
53
8.4
345
|
Verified
7.6
54
8.2
355
|
Verified
8.2
53
8.2
352
|
Verified
8.0
49
8.0
317
|
Verified
7.6
53
8.2
343
|
Verified
Reporting & Analytics
8.1
51
8.2
393
|
Verified
7.8
53
8.1
393
|
Verified
7.3
48
8.1
349
|
Verified
Mobile & Social
7.7
49
8.1
208
8.0
48
8.1
155
8.1
47
7.8
278
|
Verified
Platform
7.6
45
8.0
236
|
Verified
7.6
45
8.2
239
|
Verified
7.5
44
8.5
241
|
Verified
7.7
42
8.3
208
|
Verified
6.8
39
8.3
217
|
Verified
7.6
42
8.3
224
|
Verified
7.8
43
8.3
241
|
Verified
7.4
39
8.3
229
|
Verified
Integration
7.4
43
8.4
240
|
Verified
7.5
43
8.2
223
|
Verified
7.3
41
8.1
206
|
Verified
Generative AI
Feature Not Available
8.0
79
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
File Management
8.6
142
Not enough data
8.8
146
Not enough data
8.8
147
Not enough data
8.5
147
Not enough data
8.0
137
Not enough data
Collaboration
8.7
143
Not enough data
8.7
145
Not enough data
8.3
139
Not enough data
8.3
139
Not enough data
Administration
8.9
143
Not enough data
8.6
138
Not enough data
8.7
139
Not enough data
8.6
138
Not enough data
8.2
137
Not enough data
8.5
136
Not enough data
8.8
142
Not enough data
Platform
8.6
45
Not enough data
8.8
49
Not enough data
8.5
46
Not enough data
8.4
46
Not enough data
8.7
39
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tasks
9.0
36
Not enough data
8.8
35
Not enough data
8.9
39
Not enough data
9.1
39
Not enough data
8.7
34
Not enough data
8.4
34
Not enough data
8.5
36
Not enough data
8.7
36
Not enough data
Projects
8.4
38
Not enough data
8.7
37
Not enough data
8.5
35
Not enough data
9.1
38
Not enough data
8.4
35
Not enough data
8.3
34
Not enough data
7.8
35
Not enough data
8.1
36
Not enough data
7.9
34
Not enough data
8.3
36
Not enough data
8.0
31
Not enough data
Resource Management
8.2
34
Not enough data
8.6
34
Not enough data
8.8
34
Not enough data
Project Monitoring
7.9
35
Not enough data
7.9
33
Not enough data
8.2
34
Not enough data
Generative AI
6.5
17
Not enough data
7.3
17
Not enough data
Grammar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Formatting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Product Type
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Presenter Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conferencing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Application Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Pages
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Dissemination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tasks
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Kanban Boards
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content & Documents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Controls
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Remote Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration Tools
8.5
144
|
Verified
Not enough data
8.1
14
Not enough data
Feature Not Available
Not enough data
8.9
64
|
Verified
Not enough data
8.4
60
|
Verified
Not enough data
Meeting Coordination
8.5
146
|
Verified
Not enough data
8.5
140
|
Verified
Not enough data
8.5
143
|
Verified
Not enough data
8.5
60
|
Verified
Not enough data
Software Type
8.2
137
|
Verified
Not enough data
8.6
62
|
Verified
Not enough data
8.7
60
|
Verified
Not enough data
Calendar View
Not enough data
Not enough data
Not enough data
Not enough data
Shared Calendar
Not enough data
Not enough data
Not enough data
Not enough data
Accessibility
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Notifications
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audio
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Video
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Image
Not enough data
Not enough data
Not enough data
Not enough data
Text
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
Not enough data
8.7
104
Not enough data
8.9
103
Not enough data
8.7
102
Not enough data
9.1
103
Not enough data
8.7
103
Predictive Analytics
Not enough data
8.9
102
Not enough data
8.9
103
Not enough data
8.7
105
Not enough data
8.9
109
Sales Management
Not enough data
8.5
108
Not enough data
8.3
106
Not enough data
8.7
109
Not enough data
9.0
109
Customizations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Growth
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bitrix24 and SAP Sales Cloud are categorized as CRM
Reviews
Reviewers' Company Size
Bitrix24
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SAP Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.5%
Marketing and Advertising
10.3%
Higher Education
6.3%
Computer Software
5.7%
Telecommunications
3.6%
Other
59.6%
Information Technology and Services
13.7%
Computer Software
5.1%
Accounting
4.8%
Telecommunications
3.2%
Consumer Goods
3.2%
Other
70.0%
Most Helpful Reviews
Bitrix24
Most Helpful Favorable Review
Paul R.
Verified User in Graphic Design
I have and do use Bitrix24 on multiple projects over a couple of companies. It really must be used to be believed. There are so many options to get your teeth into it's an absolute pleasure to work with.
Most Helpful Critical Review
Verified User in Marketing and Advertising
The interface was a little tough to understand at first and I wish there had been a simpler tutorial on all the possible things we could do.
SAP Sales Cloud
Most Helpful Favorable Review
Kathleen E.
Verified User in Consumer Goods
Easy to customize, but that can be dangerous and you fall into the trap of overcustomizing and supporting those customizations. We have done upgrades over the years where we had to rip out our customizations because it was now provided by default. So it's...
Most Helpful Critical Review
Verified User in Computer Software
1) users' interface 2) database sharing with other management tools (MSP) 3) hard to create report templates 4) No training to end users ( or would u like to add some online training?) 5) service--
Paul R.
Verified User in Graphic Design
I have and do use Bitrix24 on multiple projects over a couple of companies. It really must be used to be believed. There are so many options to get your teeth into it's an absolute pleasure to work with.
Kathleen E.
Verified User in Consumer Goods
Easy to customize, but that can be dangerous and you fall into the trap of overcustomizing and supporting those customizations. We have done upgrades over the years where we had to rip out our customizations because it was now provided by default. So it's...
Verified User in Marketing and Advertising
The interface was a little tough to understand at first and I wish there had been a simpler tutorial on all the possible things we could do.
Verified User in Computer Software
1) users' interface 2) database sharing with other management tools (MSP) 3) hard to create report templates 4) No training to end users ( or would u like to add some online training?) 5) service--
Alternatives
Discussions
What is the use of bitrix24?
2 comments
BA
This is a system that breaks the concept of purchasing de.crm and.collaboration platforms separatelyRead more
Is bitrix24 really free?
2 comments
BA
Yes.the initial version releases 8 users, sales pipeline, collaborative chats, pre-built website integrated with budget, free budget cell phone app and...Read more
Is it possible to create a template or add html5 code to a product, or do i have to create an app
1 comment
SM
Hello Rick, that would depend on the functionality you would like to achieve. If you want to use custom pages and layouts from Bitrix on your site, you can...Read more
What is CRM features?
2 comments
JM
Automate & streamline sales activities such as managing leads, sales funnel, sales forecasting, sales executives' performance, and so on by leveraging...Read more
Businesses always required customer relationship management services for better growth and maintenance of the business. SAP CRM offers the solution for the small and large companies to get customer relationship management services through the software system by SAP. SAP CRM Company provides the facilities for building better relationships with present and future customers of the company. It includes software that automates the integration and activities of the business to keep interaction with the customers.
1 comment
SH
I need to implement the appropriate omnichannel solutions based on the needs of my company, I've come across some appealing tactics that this provider,...Read more
What is CRM system in SAP?
1 comment
Official Response from SAP Sales Cloud
SAP Sales Cloud is a comprehensive sales automation solution, commonly referred to as a 'sales CRM'. SAP also has integrated cloud marketing, commerce,...Read more
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