# Bitrix24 vs Kommo Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Bitrix24 excels in overall user satisfaction, reflected in its higher G2 Score and a substantial number of recent reviews. Users appreciate the **integrated platform** that combines CRM, project management, and communication tools, making it a versatile choice for managing sales and accounts.
- **Users say** that Kommo offers a highly **customizable interface** that simplifies the management of deals and leads. Many find it easy to navigate, which is particularly beneficial for those new to CRM systems, as highlighted by feedback on its organized layout.
- **According to verified reviews** , Bitrix24's implementation process is praised for its **intuitive onboarding** , allowing users to get started quickly. Reviewers have noted that the initial setup is straightforward, which can be a significant advantage for small businesses looking to minimize downtime.
- **Reviewers mention** that while Kommo is recognized for its **versatility** and numerous integrations, it has fewer recent reviews, which may indicate a less active user base. This could affect the reliability of feedback regarding its ongoing development and support.
- **G2 reviewers highlight** that Bitrix24 provides a comprehensive dashboard that enhances visibility into sales processes, which users find particularly helpful for tracking performance. This feature is often cited as a key reason for its popularity among small businesses.
- **Users report** that while Kommo is easy to use, it may not offer the same depth of features as Bitrix24, particularly in areas like **task management** and **reporting**. This could be a consideration for businesses that require more robust tools for managing complex workflows.



| | Bitrix24 | Kommo | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 608 | 57 | 
| **Largest Market Segment** | Small-Business (54.1% of reviews) | Small-Business (80.0% of reviews) | 
| **Entry Level Price** | Free | $15.00 | 

---
## Top Pros & Cons

### Bitrix24

Pros:
- Ease of Use (48 reviews)
- Team Collaboration (37 reviews)

Cons:
- Learning Curve (19 reviews)
- Missing Features (17 reviews)

### Kommo

Pros:
- Integration (4 reviews)
- Ease of Use (3 reviews)

Cons:
- Expertise Required (2 reviews)
- Integration Issues (2 reviews)

---
## Ratings Comparison
| Rating | Bitrix24 | Kommo | 
|---|---|---|
  | **Meets Requirements** | 8.2 (504 reviews) | 8.3 (37 reviews) | 
  | **Ease of Use** | 7.9 (511 reviews) | 8.3 (39 reviews) | 
  | **Ease of Setup** | 7.7 (221 reviews) | 7.9 (26 reviews) | 
  | **Ease of Admin** | 7.7 (201 reviews) | 8.8 (18 reviews) | 
  | **Quality of Support** | 7.7 (462 reviews) | 8.2 (36 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.9 (191 reviews) | 8.2 (18 reviews) | 
  | **Product Direction (% positive)** | 8.2 (492 reviews) | 8.4 (37 reviews) | 

---
## Pricing

### Bitrix24

#### Entry-Level Pricing

Plan: Free Edition

Price: Free

Description: 100% Free for Unlimited Users

Key Features:
- Collaboration
- CRM
- Task Management

[Browse all 5 editions](https://www.g2.com/products/bitrix24/pricing)

#### Free Trial

Yes

### Kommo

#### Entry-Level Pricing

Plan: Basic

Price: $15.00

Description: Designed to boost the effectiveness of small sales teams 

Key Features:
- Lead & Contact Management
- Custom sales pipeline(s)
- Lists & product catalogs

[Browse all 3 editions](https://www.g2.com/products/kommo/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | 8.1/10 | 118 |
| **Kommo** | 7.5/10 | 39 |

#### Sales Force Automation

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Contact & Account Management** | 8.5 (77 reviews) | 8.5 (28 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 8.2 (65 reviews) | Feature Not Available | 
| **Opportunity & Pipeline Mgmt.** | 8.6 (80 reviews) | 8.4 (32 reviews) ✓ Verified | 
| **Task / Activity Management** | 8.9 (85 reviews) | 8.1 (30 reviews) ✓ Verified | 
| **Territory & Quota Management** | 7.8 (67 reviews) | 7.5 (22 reviews) | 
| **Desktop Integration** | 8.4 (73 reviews) | 8.1 (25 reviews) ✓ Verified | 
| **Product & Price List Management** | 8.0 (66 reviews) | 6.7 (22 reviews) ✓ Verified | 
| **Quote & Order Management** | 7.8 (68 reviews) | 6.6 (21 reviews) | 
| **Customer Contract Management** | 8.1 (71 reviews) | 7.9 (21 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Email Marketing** | 8.0 (74 reviews) | 8.0 (21 reviews) ✓ Verified | 
| **Campaign Management** | 8.0 (68 reviews) | 7.9 (21 reviews) | 
| **Lead Management** | 8.6 (81 reviews) | 9.0 (31 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 7.7 (67 reviews) | Feature Not Available | 

#### Customer Support

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Case Management** | 7.8 (74 reviews) | 7.5 (22 reviews) | 
| **Customer Support Portal** | 7.9 (74 reviews) | 7.4 (21 reviews) | 
| **Knowledge Base** | 8.2 (75 reviews) | 6.9 (18 reviews) | 
| **Call Center Features** | 8.2 (71 reviews) | 7.0 (16 reviews) | 
| **Support Analytics** | 7.9 (73 reviews) | 6.9 (18 reviews) | 

#### Reporting & Analytics

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Reporting** | 8.2 (73 reviews) | 7.4 (26 reviews) ✓ Verified | 
| **Dashboards** | 8.1 (73 reviews) | 7.6 (25 reviews) ✓ Verified | 
| **Forecasting** | 7.6 (66 reviews) | 7.2 (20 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Social Collaboration Features** | 8.1 (76 reviews) | 6.7 (17 reviews) ✓ Verified | 
| **Social Network Integration** | 8.0 (69 reviews) | 7.5 (19 reviews) ✓ Verified | 
| **Mobile User Support** | 8.2 (70 reviews) | 7.1 (21 reviews) ✓ Verified | 

#### Platform

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Customization** | 7.9 (65 reviews) | 7.8 (17 reviews) ✓ Verified | 
| **Workflow Capability** | 7.7 (64 reviews) | 7.9 (15 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 7.9 (63 reviews) | 7.6 (15 reviews) ✓ Verified | 
| **Internationalization** | 7.7 (60 reviews) | 8.2 (11 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 7.0 (57 reviews) | 6.8 (11 reviews) | 
| **Document & Content Mgmt.** | 7.8 (61 reviews) | 6.8 (10 reviews) | 
| **Performance and Reliability** | 8.0 (61 reviews) | 8.1 (14 reviews) ✓ Verified | 
| **Output Document Generation** | 7.7 (56 reviews) | 6.8 (10 reviews) | 

#### Integration

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Data Import & Export Tools** | 7.8 (59 reviews) | 7.3 (14 reviews) ✓ Verified | 
| **Integration APIs** | 7.9 (60 reviews) | 7.4 (13 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 7.6 (57 reviews) | 7.7 (10 reviews) ✓ Verified | 

#### Generative AI

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 6.3 (5 reviews) | 

#### Agentic AI - CRM

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Autonomous Task Execution** | 8.7 (10 reviews) | Not enough data | 
| **Multi-step Planning** | 9.2 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (12 reviews) | 8.0 (5 reviews) | 
| **Adaptive Learning** | 8.3 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (10 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (10 reviews) | Not enough data | 
| **Decision Making** | 8.8 (11 reviews) | 8.6 (7 reviews) | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | 7.0/10 | 14 |
| **Kommo** | N/A | N/A |

#### Ticket and Case Management

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | 7.0 (5 reviews) | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | 

#### Platform

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Mobile User Support** | 7.7 (5 reviews) | Not enough data | 
| **Customization ** | 6.7 (5 reviews) | Not enough data | 
| **User, Role, and Access Management** | 7.8 (6 reviews) | Not enough data | 
| **Integration** | 8.0 (5 reviews) | Not enough data | 
| **Reporting** | 7.0 (5 reviews) | Not enough data | 
| **Dashboards** | 7.3 (5 reviews) | Not enough data | 

### Cloud Content Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | 8.5/10 | 180 |
| **Kommo** | N/A | N/A |

#### File Management

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Device Syncing** | 8.6 (146 reviews) | Not enough data | 
| **Web Interface** | 8.7 (150 reviews) | Not enough data | 
| **File Type Support** | 8.7 (151 reviews) | Not enough data | 
| **Search** | 8.4 (151 reviews) | Not enough data | 
| **Mobile Apps** | 8.0 (141 reviews) | Not enough data | 

#### Agentic AI - Cloud Content Collaboration

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Collaboration

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **File following** | 8.7 (147 reviews) | Not enough data | 
| **File Sharing** | 8.7 (149 reviews) | Not enough data | 
| **Simultaneously Editing** | 8.3 (143 reviews) | Not enough data | 
| **Change Tracking / Audit Logs** | 8.3 (143 reviews) | Not enough data | 

#### Administration

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **User and Role Management** | 8.9 (147 reviews) | Not enough data | 
| **Policies and Controls** | 8.7 (142 reviews) | Not enough data | 
| **Device Management** | 8.5 (141 reviews) | Not enough data | 
| **Storage Limits** | 8.2 (141 reviews) | Not enough data | 
| **Storage Zones** | 8.5 (139 reviews) | Not enough data | 
| **Security** | 8.7 (146 reviews) | Not enough data | 

#### Platform

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Performance and Reliability** | 8.8 (55 reviews) | Not enough data | 
| **Reporting and Auditing** | 8.4 (52 reviews) | Not enough data | 
| **System of Record Integration** | 8.4 (51 reviews) | Not enough data | 
| **APIs** | 8.6 (45 reviews) | Not enough data | 

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **Kommo** | N/A | N/A |

#### Communication

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Status Updates** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | 

#### Content Management

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 

#### Administration

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Moderation** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

### Project Management

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | 8.2/10 | 58 |
| **Kommo** | N/A | N/A |

#### Tasks

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Creation & Assignment** | 8.8 (43 reviews) | Not enough data | 
| **Due Dates** | 8.7 (42 reviews) | Not enough data | 
| **Task Prioritization** | 8.8 (47 reviews) | Not enough data | 
| **To-Do Lists** | 8.9 (47 reviews) | Not enough data | 
| **Dependencies** | 8.5 (42 reviews) | Not enough data | 
| **Mass Updates** | 8.2 (41 reviews) | Not enough data | 
| **Drag & Drop** | 8.3 (44 reviews) | Not enough data | 
| **Recurring Tasks** | 8.4 (44 reviews) | Not enough data | 

#### Projects

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Planning** | 8.1 (44 reviews) | Not enough data | 
| **Project Map** | 8.5 (43 reviews) | Not enough data | 
| **GANTT** | 8.2 (40 reviews) | Not enough data | 
| **Calendar View** | 8.9 (44 reviews) | Not enough data | 
| **Views** | 8.2 (40 reviews) | Not enough data | 
| **Project Budgeting** | 8.2 (39 reviews) | Not enough data | 
| **Issue Tracking** | 7.7 (40 reviews) | Not enough data | 
| **Templates** | 7.9 (42 reviews) | Not enough data | 
| **Critical Path** | 7.7 (39 reviews) | Not enough data | 
| **Time & Expense** | 8.1 (41 reviews) | Not enough data | 
| **Methodologies** | 7.8 (37 reviews) | Not enough data | 

#### Resource Management

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Resource Definiton** | 8.0 (39 reviews) | Not enough data | 
| **Capacity** | 8.4 (39 reviews) | Not enough data | 
| **Scheduling** | 8.7 (39 reviews) | Not enough data | 

#### Project Monitoring

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Baselining / KPIs** | 7.7 (40 reviews) | Not enough data | 
| **Resource Allocation** | 7.8 (39 reviews) | Not enough data | 
| **Dashboards** | 8.2 (41 reviews) | Not enough data | 

#### Generative AI

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **AI Text Generation** | 6.6 (24 reviews) | Not enough data | 
| **AI Text Summarization** | 7.2 (23 reviews) | Not enough data | 

#### Agentic AI - Project Management

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Writing Assistant

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **Kommo** | N/A | N/A |

#### Grammar

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Grammar Check** | Not enough data | Not enough data | 
| **Tone Check** | Not enough data | Not enough data | 
| **Sentence Formatting** | Not enough data | Not enough data | 

#### Formatting

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Plagiarism Check** | Not enough data | Not enough data | 
| **Style Editor** | Not enough data | Not enough data | 
| **Citation Finder** | Not enough data | Not enough data | 

#### Content 

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Idea Recommendation** | Not enough data | Not enough data | 
| **Content Generation** | Not enough data | Not enough data | 
| **Form Generation** | Not enough data | Not enough data | 

#### Product Type

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Standalone Application** | Not enough data | Not enough data | 
| **Plugin** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **Kommo** | N/A | N/A |

#### Presenter Tools

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Live Preview** | Not enough data | Not enough data | 
| **Notifications Blocker** | Not enough data | Not enough data | 
| **Remote Control** | Not enough data | Not enough data | 
| **Switch Presenter** | Not enough data | Not enough data | 

#### Conferencing Options

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Group Live Chat** | Not enough data | Not enough data | 
| **Audio Conferencing** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 

#### Application Tools

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Password Protection** | Not enough data | Not enough data | 
| **Recording** | Not enough data | Not enough data | 
| **In-Browser Application** | Not enough data | Not enough data | 

#### Agentic AI - Screen Sharing

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Decision Making** | Not enough data | Not enough data | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **Kommo** | N/A | N/A |

#### Knowledge Pages

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Templates** | Not enough data | Not enough data | 
| **In-Content Feedback** | Not enough data | Not enough data | 
| **Versioning and Version History** | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Not enough data | 
| **Duplicate Detection** | Not enough data | Not enough data | 
| **Content Editor** | Not enough data | Not enough data | 

#### Knowledge Dissemination

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Page Analytics** | Not enough data | Not enough data | 
| **Permissions** | Not enough data | Not enough data | 
| **Knowledge Sharing** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Advanced Search** | Not enough data | Not enough data | 
| **Browser Extension** | Not enough data | Not enough data | 
| **Organization** | Not enough data | Not enough data | 
| **Other Integrations** | Not enough data | Not enough data | 
| **Knowledge Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Knowledge Base

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Kanban Project Management

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | 7.1/10 | 9 |
| **Kommo** | N/A | N/A |

#### Tasks

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Tasks** | 7.7 (8 reviews) | Not enough data | 
| **Details** | 7.1 (7 reviews) | Not enough data | 
| **Priority** | 7.1 (7 reviews) | Not enough data | 

#### Agentic AI - Kanban Project Management

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Kanban Boards

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Kanban Cards** | 7.6 (7 reviews) | Not enough data | 
| **Drag and Drop** | 7.4 (7 reviews) | Not enough data | 
| **Visibility** | 6.9 (6 reviews) | Not enough data | 

#### Planning

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Workflow** | 7.2 (6 reviews) | Not enough data | 
| **Backlog** | 6.1 (6 reviews) | Not enough data | 
| **Optimization** | 6.7 (6 reviews) | Not enough data | 

### Project Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | 7.4/10 | 16 |
| **Kommo** | N/A | N/A |

#### Communication

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Chat** | 8.3 (10 reviews) | Not enough data | 
| **Discussions** | 7.9 (8 reviews) | Not enough data | 
| **External** | 7.8 (10 reviews) | Not enough data | 
| **Feedback** | 7.5 (10 reviews) | Not enough data | 
| **Announcements** | 8.0 (9 reviews) | Not enough data | 

#### Content & Documents

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **File Sharing** | 8.0 (9 reviews) | Not enough data | 
| **Notes** | 8.0 (9 reviews) | Not enough data | 
| **Search** | 7.8 (9 reviews) | Not enough data | 
| **Versioning** | 6.7 (8 reviews) | Not enough data | 

#### Controls

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Custom Views** | 6.9 (8 reviews) | Not enough data | 
| **Followers** | 6.9 (8 reviews) | Not enough data | 
| **User Management** | 7.6 (9 reviews) | Not enough data | 
| **Calendars** | 7.0 (9 reviews) | Not enough data | 
| **Public Sharing** | 7.6 (9 reviews) | Not enough data | 

#### Project Management

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Task Management** | 7.8 (9 reviews) | Not enough data | 
| **Planning** | 7.7 (10 reviews) | Not enough data | 
| **Visibility** | 7.7 (10 reviews) | Not enough data | 
| **Integration** | 6.9 (9 reviews) | Not enough data | 

#### Remote Collaboration

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Alignment** | 7.2 (9 reviews) | Not enough data | 
| **Accountability** | 7.8 (9 reviews) | Not enough data | 
| **Connectivity** | 7.2 (9 reviews) | Not enough data | 
| **Offline Mode** | 6.9 (8 reviews) | Not enough data | 

#### Generative AI

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **AI Text Generation** | 6.7 (9 reviews) | Not enough data | 
| **AI Text Summarization** | 6.8 (10 reviews) | Not enough data | 

#### Agentic AI - Project Collaboration

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | 8.4/10 | 174 |
| **Kommo** | N/A | N/A |

#### Collaboration Tools

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Screen Sharing** | 8.4 (147 reviews) ✓ Verified | Not enough data | 
| **Presentations** | 7.8 (17 reviews) | Not enough data | 
| **Whiteboarding** | Feature Not Available | Not enough data | 
| **Live Chat** | 8.8 (67 reviews) ✓ Verified | Not enough data | 
| **Hand Raising** | 8.4 (63 reviews) ✓ Verified | Not enough data | 

#### Meeting Coordination

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Scheduling** | 8.5 (149 reviews) ✓ Verified | Not enough data | 
| **Recording** | 8.5 (143 reviews) ✓ Verified | Not enough data | 
| **Participant Permissions** | 8.4 (146 reviews) ✓ Verified | Not enough data | 
| **One-Click Join** | 8.4 (63 reviews) ✓ Verified | Not enough data | 

#### Software Type

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Mobile** | 8.2 (140 reviews) ✓ Verified | Not enough data | 
| **Browser Application** | 8.5 (65 reviews) ✓ Verified | Not enough data | 
| **Desktop Application** | 8.6 (63 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Calendar

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | 7.7/10 | 10 |
| **Kommo** | N/A | N/A |

#### Calendar View

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Multi-Calendar View** | 8.1 (6 reviews) | Not enough data | 
| **Customizable Viewing** | 7.8 (6 reviews) | Not enough data | 

#### Shared Calendar

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Calendar Collaboration** | 8.1 (6 reviews) | Not enough data | 
| **Multiple Calendar Management** | 7.8 (6 reviews) | Not enough data | 

#### Accessibility

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Screen Reader Compatibility** | 7.5 (6 reviews) | Not enough data | 
| **Keyboard Shortcuts** | 8.1 (6 reviews) | Not enough data | 

#### Integration

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Sync Multiple Calendars** | 7.8 (6 reviews) | Not enough data | 
| **Import Events** | 8.1 (6 reviews) | Not enough data | 
| **Software Integrations** | 8.1 (6 reviews) | Not enough data | 

#### Notifications

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Customized Calendar Notifications** | 8.0 (5 reviews) | Not enough data | 
| **Location-Based Alerts** | 7.7 (5 reviews) | Not enough data | 

#### Generative AI

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **AI Text-to-Image** | 7.0 (5 reviews) | Not enough data | 
| **AI Text-to-Speech** | 6.3 (5 reviews) | Not enough data | 
| **AI Image-to-Text** | 6.7 (5 reviews) | Not enough data | 

#### Agentic AI - Calendar

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Employee Intranet

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **Kommo** | N/A | N/A |

#### Agentic AI - Employee Intranet

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

### Website Builder

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **Kommo** | N/A | N/A |

#### Customizations

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Templates** | Not enough data | Not enough data | 
| **Drag and Drop** | Not enough data | Not enough data | 
| **HTML Input** | Not enough data | Not enough data | 
| **Domain Name** | Not enough data | Not enough data | 

#### Growth

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **SEO** | Not enough data | Not enough data | 
| **Site Analytics** | Not enough data | Not enough data | 
| **Marketing Tools** | Not enough data | Not enough data | 
| **E-Commerce** | Not enough data | Not enough data | 
| **Hosting** | Not enough data | Not enough data | 

#### Content

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Email Integrations** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Permissions** | Not enough data | Not enough data | 
| **WordPress Tool** | Not enough data | Not enough data | 

#### Support

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Customer Support** | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **Kommo** | N/A | N/A |

#### Knowledge Base

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | Bitrix24 | Kommo | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to Bitrix24 (13):** [Project Collaboration Software](https://www.g2.com/categories/project-collaboration), [Kanban Project Management Software](https://www.g2.com/categories/kanban-project-management), [AI Writing Assistants](https://www.g2.com/categories/ai-writing-assistant), [Cloud Content Collaboration Software](https://www.g2.com/categories/cloud-content-collaboration), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Project Management Software](https://www.g2.com/categories/project-management), [Employee Intranet Software](https://www.g2.com/categories/employee-intranet), [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [Document Management Software](https://www.g2.com/categories/document-management), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [Website Builder Software](https://www.g2.com/categories/website-builder), [Help Desk Software](https://www.g2.com/categories/help-desk), [Calendar Software](https://www.g2.com/categories/calendar-software)



---
## Reviewer Demographics

### By Company Size

| Segment | Bitrix24 | Kommo | 
|---|---|---|
| **Small-Business** | 54.1% | 80.0% | 
| **Mid-Market** | 32.3% | 8.9% | 
| **Enterprise** | 13.5% | 11.1% | 

### By Industry

#### Bitrix24

- **Information Technology and Services:** 14.2%
- **Marketing and Advertising:** 10.4%
- **Higher Education:** 5.8%
- **Computer Software:** 5.6%
- **Financial Services:** 3.7%
- **Telecommunications:** 3.3%
- **Retail:** 2.8%
- **Real Estate:** 2.5%
- **Internet:** 2.3%
- **Banking:** 2.1%
- **Other:** 47.4%

#### Kommo

- **Marketing and Advertising:** 23.8%
- **Information Technology and Services:** 11.9%
- **Computer & Network Security:** 4.8%
- **Computer Software:** 4.8%
- **Education Management:** 4.8%
- **Financial Services:** 4.8%
- **Internet:** 4.8%
- **Music:** 4.8%
- **Retail:** 4.8%
- **Telecommunications:** 4.8%
- **Other:** 26.2%

---
## Alternatives

### Alternatives to Bitrix24

- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (47898 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12320 reviews)
- [monday Work Management](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (15345 reviews)
- [Basecamp](https://www.g2.com/products/basecamp/reviews) — 4.1/5 stars (5482 reviews)
- [Wrike](https://www.g2.com/products/wrike/reviews) — 4.2/5 stars (4529 reviews)
- [Progress Podio](https://www.g2.com/products/progress-podio/reviews) — 4.2/5 stars (518 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39023 reviews)
- [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13619 reviews)
- [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4349 reviews)
- [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (365 reviews)

### Alternatives to Kommo

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25778 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13789 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3038 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2926 reviews)
- [Creatio](https://www.g2.com/products/creatio/reviews) — 4.6/5 stars (313 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1111 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (573 reviews)
- [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (941 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (477 reviews)

---
## Top Discussions

### Bitrix24

- Title: [What is Bitrix24 used for?](https://www.g2.com/discussions/what-is-bitrix24-used-for) — 2 comments
  > **Top comment:** "We utilize Bitrix24 for CRM, Unified Communications and documentation storage.  It is a secure way for us to collaborate with partners and customers."
- Title: [How does bitrix24 make money?](https://www.g2.com/discussions/how-does-bitrix24-make-money) — 2 comments
  > **Top comment:** "It offers subscription plans for both online and as a self-hosted platform"
- Title: [Is bitrix24 really free?](https://www.g2.com/discussions/is-bitrix24-really-free) — 2 comments, 1 upvote
  > **Top comment:** "1 months free"
- Title: [What is the use of bitrix24?](https://www.g2.com/discussions/what-is-the-use-of-bitrix24) — 2 comments
  > **Top comment:** "CRM System - one of the best in class. Nice integration with call center facilities and sales team."
- Title: [Is bitrix24 any good?](https://www.g2.com/discussions/is-bitrix24-any-good) — 1 comment, 1 upvote
  > **Top comment:** "Perhaps one of the top 5 when considering marketing, sales, after-sales collaboration, and projects."

### Kommo

- Title: [I've noticed some affordable/low budget CRM solutions have start up costs associated with  their service.  Does amoCRM have any startup fees, or any contracts?](https://www.g2.com/discussions/237-are-there-any-set-up-fees-associated-with-amocrm) — 1 comment, 1 upvote
  > **Top comment:** "According to their website (http://www.amocrm.com/shop/), there is a free tier of their product. They also offer tiers at $10, $19, $49, $99/month with..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/bitrix24-vs-kommo)