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Compare Bitrix24 and Kommo 
Featured Products
At a Glance
Market Segments
Small-Business (53.9% of reviews)
Small-Business (81.3% of reviews)
Entry-Level Pricing
$49.00 5 Users Per Month
$15.00
Bitrix24
Star Rating
(591)4.1 out of 5
Market Segments
Small-Business (53.9% of reviews)
Pros & Cons
Entry-Level Pricing
$49.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansKommo
Star Rating
(35)3.8 out of 5
Market Segments
Small-Business (81.3% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Bitrix24 excels in overall user satisfaction, reflected in its higher G2 Score and a substantial number of recent reviews. Users appreciate the integrated platform that combines CRM, project management, and communication tools, making it a versatile choice for managing sales and accounts.
- Users say that Kommo offers a highly customizable interface that simplifies the management of deals and leads. Many find it easy to navigate, which is particularly beneficial for those new to CRM systems, as highlighted by feedback on its organized layout.
- According to verified reviews, Bitrix24's implementation process is praised for its intuitive onboarding, allowing users to get started quickly. Reviewers have noted that the initial setup is straightforward, which can be a significant advantage for small businesses looking to minimize downtime.
- Reviewers mention that while Kommo is recognized for its versatility and numerous integrations, it has fewer recent reviews, which may indicate a less active user base. This could affect the reliability of feedback regarding its ongoing development and support.
- G2 reviewers highlight that Bitrix24 provides a comprehensive dashboard that enhances visibility into sales processes, which users find particularly helpful for tracking performance. This feature is often cited as a key reason for its popularity among small businesses.
- Users report that while Kommo is easy to use, it may not offer the same depth of features as Bitrix24, particularly in areas like task management and reporting. This could be a consideration for businesses that require more robust tools for managing complex workflows.
Pricing
Entry-Level Pricing
Bitrix24
Basic
$49.00
5 Users Per Month
Effective collaboration for small businesses and sales teams
- Document generator
- 24 GB
- PBX integration via Rest API
Kommo
Basic
$15.00
Designed to boost the effectiveness of small sales teams
- Lead & Contact Management
- Custom sales pipeline(s)
- Lists & product catalogs
Free Trial
Bitrix24
Free Trial is available
Kommo
Free Trial is available
Ratings
Meets Requirements
8.2
490
7.9
28
Ease of Use
7.9
496
8.2
29
Ease of Setup
7.7
208
7.6
16
Ease of Admin
7.7
188
8.7
15
Quality of Support
7.7
450
8.3
26
Has the product been a good partner in doing business?
7.8
178
8.0
15
Product Direction (% positive)
8.2
480
7.8
27
Features by Category
Sales Force Automation
8.4
74
8.2
23
|
Verified
8.2
67
Feature Not Available
8.5
73
7.9
23
|
Verified
8.8
77
7.7
23
|
Verified
7.9
70
7.3
20
8.3
72
7.9
21
|
Verified
8.1
69
6.1
19
|
Verified
7.9
71
6.4
20
8.2
73
7.7
19
|
Verified
Marketing Automation
8.1
73
7.7
18
|
Verified
8.1
71
7.6
19
8.6
77
8.8
24
|
Verified
7.8
70
Feature Not Available
Customer Support
8.0
76
7.3
20
7.9
77
6.9
18
8.3
76
6.9
18
8.2
72
7.0
16
8.0
76
6.9
18
Reporting & Analytics
8.3
74
7.1
23
|
Verified
8.1
74
7.4
23
|
Verified
7.7
69
7.2
20
|
Verified
Mobile & Social
8.1
72
6.5
16
|
Verified
8.1
71
7.0
15
|
Verified
8.3
70
7.0
20
|
Verified
Platform
7.9
64
7.7
15
|
Verified
7.8
64
7.9
15
|
Verified
7.9
63
7.6
15
|
Verified
7.7
61
8.2
11
|
Verified
7.1
58
6.8
11
7.8
61
6.8
10
8.1
61
8.1
14
|
Verified
7.7
57
6.8
10
Integration
7.8
60
7.3
14
|
Verified
7.9
60
7.4
13
|
Verified
7.6
58
7.7
10
|
Verified
Generative AI
Feature Not Available
6.3
5
Agentic AI - CRM
9.0
13
Not enough data
9.4
13
Not enough data
9.0
13
Not enough data
8.7
13
Not enough data
8.7
13
Not enough data
8.8
13
Not enough data
9.0
14
Not enough data
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.1
6
Not enough data
7.6
7
Not enough data
8.1
7
Not enough data
8.6
7
Not enough data
7.9
7
Not enough data
8.1
7
Not enough data
File Management
8.6
146
Not enough data
8.7
150
Not enough data
8.7
151
Not enough data
8.4
151
Not enough data
8.0
141
Not enough data
Agentic AI - Cloud Content Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration
8.7
147
Not enough data
8.7
149
Not enough data
8.3
143
Not enough data
8.3
143
Not enough data
Administration
8.9
147
Not enough data
8.7
142
Not enough data
8.5
141
Not enough data
8.2
141
Not enough data
8.5
139
Not enough data
8.7
146
Not enough data
Platform
8.8
56
Not enough data
8.4
53
Not enough data
8.4
52
Not enough data
8.7
46
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tasks
8.8
43
Not enough data
8.7
42
Not enough data
8.8
46
Not enough data
8.9
46
Not enough data
8.5
41
Not enough data
8.2
41
Not enough data
8.3
43
Not enough data
8.5
42
Not enough data
Projects
8.1
43
Not enough data
8.5
42
Not enough data
8.2
40
Not enough data
8.9
43
Not enough data
8.2
40
Not enough data
8.2
39
Not enough data
7.7
40
Not enough data
7.9
41
Not enough data
7.7
39
Not enough data
8.1
41
Not enough data
7.8
36
Not enough data
Resource Management
8.0
39
Not enough data
8.4
39
Not enough data
8.7
39
Not enough data
Project Monitoring
7.7
40
Not enough data
7.8
39
Not enough data
8.1
40
Not enough data
Generative AI
6.6
23
Not enough data
7.2
23
Not enough data
Agentic AI - Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Grammar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Formatting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Product Type
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conferencing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Application Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Screen Sharing
Not enough data
Not enough data
Knowledge Pages
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Dissemination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tasks
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
Not enough data
Agentic AI - Kanban Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Kanban Boards
7.6
7
Not enough data
7.4
7
Not enough data
6.9
6
Not enough data
Planning
7.2
6
Not enough data
6.1
6
Not enough data
6.7
6
Not enough data
Communication
8.1
9
Not enough data
7.9
8
Not enough data
7.6
9
Not enough data
7.2
9
Not enough data
7.7
8
Not enough data
Content & Documents
7.7
8
Not enough data
7.7
8
Not enough data
7.5
8
Not enough data
6.7
8
Not enough data
Controls
6.9
8
Not enough data
6.9
8
Not enough data
7.3
8
Not enough data
6.7
8
Not enough data
7.3
8
Not enough data
Project Management
7.5
8
Not enough data
7.4
9
Not enough data
7.4
9
Not enough data
6.5
8
Not enough data
Remote Collaboration
7.1
8
Not enough data
7.5
8
Not enough data
6.9
8
Not enough data
6.9
8
Not enough data
Generative AI
6.3
8
Not enough data
6.7
9
Not enough data
Agentic AI - Project Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration Tools
8.4
147
|
Verified
Not enough data
7.8
17
Not enough data
Feature Not Available
Not enough data
8.8
67
|
Verified
Not enough data
8.4
63
|
Verified
Not enough data
Meeting Coordination
8.5
149
|
Verified
Not enough data
8.5
143
|
Verified
Not enough data
8.4
146
|
Verified
Not enough data
8.4
63
|
Verified
Not enough data
Software Type
8.2
140
|
Verified
Not enough data
8.5
65
|
Verified
Not enough data
8.6
63
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Calendar View
8.1
6
Not enough data
7.8
6
Not enough data
Shared Calendar
8.1
6
Not enough data
7.8
6
Not enough data
Accessibility
7.5
6
Not enough data
8.1
6
Not enough data
Integration
7.8
6
Not enough data
8.1
6
Not enough data
8.1
6
Not enough data
Notifications
8.0
5
Not enough data
7.7
5
Not enough data
Generative AI
7.0
5
Not enough data
6.3
5
Not enough data
6.7
5
Not enough data
Agentic AI - Calendar
Not enough data
Not enough data
Agentic AI - Employee Intranet
Not enough data
Not enough data
Not enough data
Not enough data
Customizations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Growth
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bitrix24 and Kommo are categorized as CRM
Unique Categories
Kommo has no unique categories
Reviews
Reviewers' Company Size
Bitrix24
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kommo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.2%
Marketing and Advertising
10.1%
Higher Education
5.9%
Computer Software
5.6%
Financial Services
3.6%
Other
60.5%
Marketing and Advertising
21.9%
Information Technology and Services
15.6%
Telecommunications
6.3%
Internet
6.3%
Education Management
6.3%
Other
43.8%
Alternatives
Discussions
What is the use of bitrix24?
2 Comments
BA
This is a system that breaks the concept of purchasing de.crm and.collaboration platforms separatelyRead more
Is bitrix24 really free?
2 Comments
BA
Yes.the initial version releases 8 users, sales pipeline, collaborative chats, pre-built website integrated with budget, free budget cell phone app and...Read more
What is Bitrix24 used for?
2 Comments
AD
Team communication, Project task management, task time tracking, event scheduling, CRM etc.Read more
I've noticed some affordable/low budget CRM solutions have start up costs associated with their service. Does amoCRM have any startup fees, or any contracts?
1 Comment
EM
According to their website (http://www.amocrm.com/shop/), there is a free tier of their product. They also offer tiers at $10, $19, $49, $99/month with...Read more
Kommo has no more discussions with answers
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