Compare Bitrix24 and Jira Service Management 
At a Glance
Market Segments
Small-Business (53.9% of reviews)
Mid-Market (42.8% of reviews)
Entry-Level Pricing
$49.00 5 Users Per Month
0/agent/month
Bitrix24
Star Rating
(604)4.1 out of 5
Market Segments
Small-Business (53.9% of reviews)
Pros & Cons
Entry-Level Pricing
$49.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansJira Service Management
Star Rating
(965)4.3 out of 5
Market Segments
Mid-Market (42.8% of reviews)
Pros & Cons
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansBitrix24 vs Jira Service Management
When assessing the two solutions, reviewers found Jira Service Management easier to use, set up, and administer. Reviewers also preferred doing business with Jira Service Management overall.
- Reviewers felt that Jira Service Management meets the needs of their business better than Bitrix24.
- When comparing quality of ongoing product support, reviewers felt that Jira Service Management is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Jira Service Management over Bitrix24.
Pricing
Entry-Level Pricing
Bitrix24
Basic
$49.00
5 Users Per Month
Effective collaboration for small businesses and sales teams
- Document generator
- 24 GB
- PBX integration via Rest API
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Free Trial
Bitrix24
Free Trial is available
Jira Service Management
Free Trial is available
Ratings
Meets Requirements
8.2
498
8.7
855
Ease of Use
8.0
505
8.2
862
Ease of Setup
7.8
216
8.0
468
Ease of Admin
7.7
193
8.0
366
Quality of Support
7.7
457
8.4
738
Has the product been a good partner in doing business?
7.8
183
8.7
343
Product Direction (% positive)
8.3
487
8.7
823
Features by Category
Sales Force Automation
8.4
76
Not enough data
8.2
68
Not enough data
8.6
79
Not enough data
8.8
85
Not enough data
7.9
70
Not enough data
8.4
74
Not enough data
8.1
69
Not enough data
7.9
71
Not enough data
8.2
73
Not enough data
Marketing Automation
8.0
74
Not enough data
8.1
71
Not enough data
8.6
81
Not enough data
7.8
70
Not enough data
Customer Support
8.0
76
Not enough data
7.9
77
Not enough data
8.2
77
Not enough data
8.2
73
Not enough data
8.0
76
Not enough data
Reporting & Analytics
8.3
75
Not enough data
8.2
75
Not enough data
7.7
69
Not enough data
Mobile & Social
8.1
75
Not enough data
8.1
71
Not enough data
8.3
71
Not enough data
Platform
7.9
64
Not enough data
7.8
65
Not enough data
7.9
63
Not enough data
7.7
61
Not enough data
7.1
58
Not enough data
7.8
61
Not enough data
8.1
61
Not enough data
7.7
57
Not enough data
Integration
7.8
60
Not enough data
7.9
60
Not enough data
7.6
58
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - CRM
9.0
13
Not enough data
9.4
13
Not enough data
8.3
14
Not enough data
8.7
13
Not enough data
8.7
13
Not enough data
8.8
13
Not enough data
9.0
14
Not enough data
Ticket and Case Management
Not enough data
9.0
82
Not enough data
9.0
80
Not enough data
8.9
83
Not enough data
8.9
79
Not enough data
8.8
80
Not enough data
8.8
80
Not enough data
9.2
80
Not enough data
8.5
77
Generative AI
Not enough data
7.9
54
Not enough data
7.9
53
Agentic AI - Help Desk
Not enough data
8.3
41
Not enough data
8.5
40
Not enough data
8.3
40
Communication Channels
Not enough data
8.9
81
Not enough data
8.9
80
Not enough data
8.3
73
Not enough data
8.1
71
Not enough data
7.9
68
Platform
8.1
6
8.1
83
7.6
7
8.4
86
8.1
7
8.9
87
8.6
7
8.8
83
7.9
7
8.7
83
8.1
7
8.7
80
File Management
8.6
146
Not enough data
8.7
150
Not enough data
8.7
151
Not enough data
8.4
151
Not enough data
8.0
141
Not enough data
Agentic AI - Cloud Content Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration
8.7
147
Not enough data
8.7
149
Not enough data
8.3
143
Not enough data
8.3
143
Not enough data
Administration
8.9
147
Not enough data
8.7
142
Not enough data
8.5
141
Not enough data
8.2
141
Not enough data
8.5
139
Not enough data
8.7
146
Not enough data
Platform
8.8
56
Not enough data
8.4
53
Not enough data
8.4
52
Not enough data
8.7
46
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tasks
8.8
43
Not enough data
8.7
42
Not enough data
8.8
46
Not enough data
8.9
46
Not enough data
8.5
41
Not enough data
8.2
41
Not enough data
8.3
43
Not enough data
8.5
42
Not enough data
Projects
8.1
43
Not enough data
8.5
42
Not enough data
8.2
40
Not enough data
8.9
43
Not enough data
8.2
40
Not enough data
8.2
39
Not enough data
7.7
40
Not enough data
7.9
41
Not enough data
7.7
39
Not enough data
8.1
41
Not enough data
7.8
36
Not enough data
Resource Management
8.0
39
Not enough data
8.4
39
Not enough data
8.7
39
Not enough data
Project Monitoring
7.7
40
Not enough data
7.8
39
Not enough data
8.1
40
Not enough data
Generative AI
6.6
24
Not enough data
7.2
23
Not enough data
Agentic AI - Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.9
166
|
Verified
Not enough data
8.5
160
|
Verified
Not enough data
8.9
171
|
Verified
Service Desk
Not enough data
8.9
177
|
Verified
Not enough data
8.8
177
|
Verified
Not enough data
8.8
178
|
Verified
Management
Not enough data
9.0
154
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
8.7
148
|
Verified
Not enough data
8.6
144
|
Verified
Not enough data
8.6
139
|
Verified
Functionality
Not enough data
9.2
159
|
Verified
Not enough data
8.8
149
Not enough data
8.7
154
|
Verified
Not enough data
8.9
154
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
8.3
80
Not enough data
8.5
79
Not enough data
8.3
81
Not enough data
8.3
79
Not enough data
8.3
80
Not enough data
8.1
80
Not enough data
8.3
81
Grammar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Formatting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Product Type
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conferencing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Application Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Screen Sharing
Not enough data
Not enough data
Knowledge Pages
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Dissemination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
8.9
145
|
Verified
Not enough data
9.0
149
|
Verified
Not enough data
9.1
146
|
Verified
Not enough data
8.5
69
Management Tools
Not enough data
9.1
149
|
Verified
Not enough data
9.0
148
|
Verified
Not enough data
9.0
135
|
Verified
Generative AI
Not enough data
8.0
76
Not enough data
8.3
74
Agentic AI - Incident Management
Not enough data
8.3
60
Not enough data
8.4
60
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.5
60
Tasks
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
Not enough data
Agentic AI - Kanban Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Kanban Boards
7.6
7
Not enough data
7.4
7
Not enough data
6.9
6
Not enough data
Planning
7.2
6
Not enough data
6.1
6
Not enough data
6.7
6
Not enough data
Communication
8.1
9
Not enough data
7.9
8
Not enough data
7.6
9
Not enough data
7.2
9
Not enough data
7.7
8
Not enough data
Content & Documents
7.7
8
Not enough data
7.7
8
Not enough data
7.5
8
Not enough data
6.7
8
Not enough data
Controls
6.9
8
Not enough data
6.9
8
Not enough data
7.3
8
Not enough data
6.7
8
Not enough data
7.3
8
Not enough data
Project Management
7.5
8
Not enough data
7.4
9
Not enough data
7.4
9
Not enough data
6.5
8
Not enough data
Remote Collaboration
7.2
9
Not enough data
7.8
9
Not enough data
6.9
8
Not enough data
6.9
8
Not enough data
Generative AI
6.3
8
Not enough data
6.8
10
Not enough data
Agentic AI - Project Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration Tools
8.4
147
|
Verified
Not enough data
7.8
17
Not enough data
Feature Not Available
Not enough data
8.8
67
|
Verified
Not enough data
8.4
63
|
Verified
Not enough data
Meeting Coordination
8.5
149
|
Verified
Not enough data
8.5
143
|
Verified
Not enough data
8.4
146
|
Verified
Not enough data
8.4
63
|
Verified
Not enough data
Software Type
8.2
140
|
Verified
Not enough data
8.5
65
|
Verified
Not enough data
8.6
63
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Calendar View
8.1
6
Not enough data
7.8
6
Not enough data
Shared Calendar
8.1
6
Not enough data
7.8
6
Not enough data
Accessibility
7.5
6
Not enough data
8.1
6
Not enough data
Integration
7.8
6
Not enough data
8.1
6
Not enough data
8.1
6
Not enough data
Notifications
8.0
5
Not enough data
7.7
5
Not enough data
Generative AI
7.0
5
Not enough data
6.3
5
Not enough data
6.7
5
Not enough data
Agentic AI - Calendar
Not enough data
Not enough data
Generative AI
Not enough data
8.3
25
Agentic AI - IT Alerting
Not enough data
8.4
24
Not enough data
8.7
24
Not enough data
9.0
24
Not enough data
8.5
24
Not enough data
8.5
24
Not enough data
8.7
24
Not enough data
8.7
24
Agentic AI - Employee Intranet
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
8.7
308
Not enough data
8.8
315
Not enough data
8.8
326
Not enough data
8.5
281
Not enough data
8.5
276
Reporting
Not enough data
8.5
311
Not enough data
8.4
301
Not enough data
8.2
231
Access & Usability
Not enough data
8.1
227
Not enough data
8.6
277
Not enough data
8.5
236
Not enough data
8.4
232
Agentic AI - Service Desk
Not enough data
8.2
75
Not enough data
8.2
74
Not enough data
8.3
72
Not enough data
8.5
74
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.5
74
Customizations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Growth
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bitrix24 and Jira Service Management are categorized as Help Desk
Unique Categories
Jira Service Management is categorized as IT Service Management (ITSM) Tools, Incident Management, Service Desk, and IT Alerting
Reviews
Reviewers' Company Size
Bitrix24
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.0%
Marketing and Advertising
10.1%
Higher Education
5.9%
Computer Software
5.7%
Financial Services
3.5%
Other
60.8%
Information Technology and Services
30.9%
Computer Software
16.1%
Financial Services
4.8%
Internet
4.5%
Telecommunications
3.2%
Other
40.4%
Alternatives
Discussions
How does bitrix24 make money?
2 Comments
SR
Subscriptions.Read more
What is the use of bitrix24?
2 Comments
BA
This is a system that breaks the concept of purchasing de.crm and.collaboration platforms separatelyRead more
Is bitrix24 really free?
2 Comments
BA
Yes.the initial version releases 8 users, sales pipeline, collaborative chats, pre-built website integrated with budget, free budget cell phone app and...Read more
Is Jira a service management tool?
2 Comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
What is Jira Service Management used for?
2 Comments
SP
the tool is basically used for ticketing the IR or the Incident management processRead more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 Comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
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