# Bitrix24 vs EspoCRM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Bitrix24 excels in providing an all-in-one platform, integrating essential tools like CRM, project management, and communication. Users appreciate the **easy interface** and the visibility offered by the dashboard, making it a great choice for managing sales and account-based management.
- **Users say** that EspoCRM stands out for its **flexibility and customizability**. Reviewers highlight the platform's ability to adapt to various business needs through extensions and plugins, allowing for tailored workflows and enhanced functionality.
- **According to verified reviews** , Bitrix24 has a quicker implementation process, with many users noting that the **initial setup was very easy**. This can be a significant advantage for small businesses looking to get started without extensive delays.
- **Reviewers mention** that while Bitrix24 has a strong feature set, some users find it challenging to match their specific workflow needs, indicating potential configuration challenges. In contrast, EspoCRM's customizable nature allows users to modify layouts and fields more easily to fit their requirements.
- **G2 reviewers highlight** that EspoCRM offers a wider range of functionality through its extensions and add-ons, which can solve various business problems. This flexibility is particularly beneficial for users who need specific features that may not be available in Bitrix24.
- **Users report** that while Bitrix24 has a solid support system, EspoCRM's quality of support is rated higher, with users appreciating the responsiveness and helpfulness of the support team. This can be crucial for businesses that rely heavily on timely assistance for their CRM needs.



| | Bitrix24 | EspoCRM | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 608 | 30 | 
| **Largest Market Segment** | Small-Business (54.1% of reviews) | Small-Business (65.4% of reviews) | 
| **Entry Level Price** | Free | $395.00 | 

---
## Top Pros & Cons

### Bitrix24

Pros:
- Ease of Use (22 reviews)
- Team Collaboration (21 reviews)

Cons:
- Learning Curve (10 reviews)
- Performance Issues (9 reviews)

### EspoCRM

Pros:
- Automation AI (2 reviews)
- Easy Customization (2 reviews)

Cons:
- Email Issues (1 reviews)
- Expertise Required (1 reviews)

---
## Ratings Comparison
| Rating | Bitrix24 | EspoCRM | 
|---|---|---|
  | **Meets Requirements** | 8.2 (504 reviews) | 9.1 (20 reviews) | 
  | **Ease of Use** | 7.9 (511 reviews) | 8.5 (20 reviews) | 
  | **Ease of Setup** | 7.7 (221 reviews) | 8.9 (14 reviews) | 
  | **Ease of Admin** | 7.7 (201 reviews) | 8.7 (9 reviews) | 
  | **Quality of Support** | 7.7 (462 reviews) | 8.2 (19 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.9 (191 reviews) | 9.0 (10 reviews) | 
  | **Product Direction (% positive)** | 8.2 (492 reviews) | 8.8 (20 reviews) | 

---
## Pricing

### Bitrix24

#### Entry-Level Pricing

Plan: Free Edition

Price: Free

Description: 100% Free for Unlimited Users

Key Features:
- Collaboration
- CRM
- Task Management

[Browse all 5 editions](https://www.g2.com/products/bitrix24/pricing)

#### Free Trial

Yes

### EspoCRM

#### Entry-Level Pricing

Plan: Advanced Pack

Price: $395.00

Description: Advanced Pack is an official add-on for EspoCRM.


Key Features:
- Reports
- Workflows
- Business Process Management

[Browse all 4 editions](https://www.g2.com/products/espocrm/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | 8.1/10 | 118 |
| **EspoCRM** | 8.6/10 | 17 |

#### Sales Force Automation

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Contact & Account Management** | 8.5 (77 reviews) | 9.0 (14 reviews) | 
| **Partner Relationship Mgmt. (PRM)** | 8.2 (65 reviews) | Feature Not Available | 
| **Opportunity & Pipeline Mgmt.** | 8.6 (80 reviews) | 8.5 (12 reviews) | 
| **Task / Activity Management** | 8.9 (85 reviews) | 9.1 (13 reviews) | 
| **Territory & Quota Management** | 7.8 (67 reviews) | Feature Not Available | 
| **Desktop Integration** | 8.4 (73 reviews) | Feature Not Available | 
| **Product & Price List Management** | 8.0 (66 reviews) | Feature Not Available | 
| **Quote & Order Management** | 7.8 (68 reviews) | 8.1 (9 reviews) | 
| **Customer Contract Management** | 8.1 (71 reviews) | Feature Not Available | 

#### Marketing Automation

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Email Marketing** | 8.0 (74 reviews) | 7.7 (10 reviews) | 
| **Campaign Management** | 8.0 (68 reviews) | 7.8 (10 reviews) | 
| **Lead Management** | 8.6 (81 reviews) | 9.4 (12 reviews) | 
| **Marketing ROI Analytics** | 7.7 (67 reviews) | 8.9 (9 reviews) | 

#### Customer Support

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Case Management** | 7.8 (74 reviews) | 8.3 (10 reviews) | 
| **Customer Support Portal** | 7.9 (74 reviews) | Feature Not Available | 
| **Knowledge Base** | 8.2 (75 reviews) | Feature Not Available | 
| **Call Center Features** | 8.2 (71 reviews) | 7.5 (6 reviews) | 
| **Support Analytics** | 7.9 (73 reviews) | Feature Not Available | 

#### Reporting & Analytics

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Reporting** | 8.2 (73 reviews) | 9.4 (9 reviews) | 
| **Dashboards** | 8.1 (73 reviews) | 9.2 (12 reviews) | 
| **Forecasting** | 7.6 (66 reviews) | 8.5 (8 reviews) | 

#### Mobile & Social

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Social Collaboration Features** | 8.1 (76 reviews) | 8.3 (9 reviews) | 
| **Social Network Integration** | 8.0 (69 reviews) | Feature Not Available | 
| **Mobile User Support** | 8.2 (70 reviews) | 8.8 (8 reviews) | 

#### Platform

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Customization** | 7.9 (65 reviews) | 8.9 (11 reviews) | 
| **Workflow Capability** | 7.7 (64 reviews) | 9.4 (11 reviews) | 
| **User, Role, and Access Management** | 7.9 (63 reviews) | 9.1 (9 reviews) | 
| **Internationalization** | 7.7 (60 reviews) | 8.9 (9 reviews) | 
| **Sandbox / Test Environments** | 7.0 (57 reviews) | Feature Not Available | 
| **Document & Content Mgmt.** | 7.8 (61 reviews) | 8.7 (9 reviews) | 
| **Performance and Reliability** | 8.0 (61 reviews) | 8.5 (9 reviews) | 
| **Output Document Generation** | 7.7 (56 reviews) | Feature Not Available | 

#### Integration

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Data Import & Export Tools** | 7.8 (59 reviews) | 7.9 (8 reviews) | 
| **Integration APIs** | 7.9 (60 reviews) | 8.5 (8 reviews) | 
| **Breadth of Partner Applications** | 7.6 (57 reviews) | Feature Not Available | 

#### Generative AI

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 

#### Agentic AI - CRM

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.7 (10 reviews) | Not enough data | 
| **Multi-step Planning** | 9.2 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (12 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (10 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (10 reviews) | Not enough data | 
| **Decision Making** | 8.8 (11 reviews) | Not enough data | 

### Email Marketing

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **EspoCRM** | N/A | N/A |

#### Email Marketing

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Email and Mobile Preview** | Not enough data | Not enough data | 
| **Manage Email Lists** | Not enough data | Not enough data | 
| **High-Volume Sending** | Not enough data | Not enough data | 
| **Building and Personalizing Emails** | Not enough data | Not enough data | 
| **Sending Outbound Emails** | Not enough data | Not enough data | 
| **Manage Email Deliverability** | Not enough data | Not enough data | 
| **Automated Email Responses** | Not enough data | Not enough data | 
| **Multi-user Account** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **A/B Testing** | Not enough data | Not enough data | 
| **Basic Reporting** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Email Marketing

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### Integration

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **E-Commerce Integration** | Not enough data | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | 7.0/10 | 14 |
| **EspoCRM** | N/A | N/A |

#### Ticket and Case Management

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | 7.0 (5 reviews) | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | 

#### Platform

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Mobile User Support** | 7.7 (5 reviews) | Not enough data | 
| **Customization ** | 6.7 (5 reviews) | Not enough data | 
| **User, Role, and Access Management** | 7.8 (6 reviews) | Not enough data | 
| **Integration** | 8.0 (5 reviews) | Not enough data | 
| **Reporting** | 7.0 (5 reviews) | Not enough data | 
| **Dashboards** | 7.3 (5 reviews) | Not enough data | 

### Cloud Content Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | 8.5/10 | 180 |
| **EspoCRM** | N/A | N/A |

#### File Management

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Device Syncing** | 8.6 (146 reviews) | Not enough data | 
| **Web Interface** | 8.7 (150 reviews) | Not enough data | 
| **File Type Support** | 8.7 (151 reviews) | Not enough data | 
| **Search** | 8.4 (151 reviews) | Not enough data | 
| **Mobile Apps** | 8.0 (141 reviews) | Not enough data | 

#### Agentic AI - Cloud Content Collaboration

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Collaboration

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **File following** | 8.7 (147 reviews) | Not enough data | 
| **File Sharing** | 8.7 (149 reviews) | Not enough data | 
| **Simultaneously Editing** | 8.3 (143 reviews) | Not enough data | 
| **Change Tracking / Audit Logs** | 8.3 (143 reviews) | Not enough data | 

#### Administration

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **User and Role Management** | 8.9 (147 reviews) | Not enough data | 
| **Policies and Controls** | 8.7 (142 reviews) | Not enough data | 
| **Device Management** | 8.5 (141 reviews) | Not enough data | 
| **Storage Limits** | 8.2 (141 reviews) | Not enough data | 
| **Storage Zones** | 8.5 (139 reviews) | Not enough data | 
| **Security** | 8.7 (146 reviews) | Not enough data | 

#### Platform

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Performance and Reliability** | 8.8 (55 reviews) | Not enough data | 
| **Reporting and Auditing** | 8.4 (52 reviews) | Not enough data | 
| **System of Record Integration** | 8.4 (51 reviews) | Not enough data | 
| **APIs** | 8.6 (45 reviews) | Not enough data | 

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **EspoCRM** | N/A | N/A |

#### Communication

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Status Updates** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | 

#### Content Management

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 

#### Administration

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Moderation** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

### Project Management

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | 8.2/10 | 58 |
| **EspoCRM** | N/A | N/A |

#### Tasks

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Creation & Assignment** | 8.8 (43 reviews) | Not enough data | 
| **Due Dates** | 8.7 (42 reviews) | Not enough data | 
| **Task Prioritization** | 8.8 (47 reviews) | Not enough data | 
| **To-Do Lists** | 8.9 (47 reviews) | Not enough data | 
| **Dependencies** | 8.5 (42 reviews) | Not enough data | 
| **Mass Updates** | 8.2 (41 reviews) | Not enough data | 
| **Drag & Drop** | 8.3 (44 reviews) | Not enough data | 
| **Recurring Tasks** | 8.4 (44 reviews) | Not enough data | 

#### Projects

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Planning** | 8.1 (44 reviews) | Not enough data | 
| **Project Map** | 8.5 (43 reviews) | Not enough data | 
| **GANTT** | 8.2 (40 reviews) | Not enough data | 
| **Calendar View** | 8.9 (44 reviews) | Not enough data | 
| **Views** | 8.2 (40 reviews) | Not enough data | 
| **Project Budgeting** | 8.2 (39 reviews) | Not enough data | 
| **Issue Tracking** | 7.7 (40 reviews) | Not enough data | 
| **Templates** | 7.9 (42 reviews) | Not enough data | 
| **Critical Path** | 7.7 (39 reviews) | Not enough data | 
| **Time & Expense** | 8.1 (41 reviews) | Not enough data | 
| **Methodologies** | 7.8 (37 reviews) | Not enough data | 

#### Resource Management

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Resource Definiton** | 8.0 (39 reviews) | Not enough data | 
| **Capacity** | 8.4 (39 reviews) | Not enough data | 
| **Scheduling** | 8.7 (39 reviews) | Not enough data | 

#### Project Monitoring

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Baselining / KPIs** | 7.7 (40 reviews) | Not enough data | 
| **Resource Allocation** | 7.8 (39 reviews) | Not enough data | 
| **Dashboards** | 8.2 (41 reviews) | Not enough data | 

#### Generative AI

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **AI Text Generation** | 6.6 (24 reviews) | Not enough data | 
| **AI Text Summarization** | 7.2 (23 reviews) | Not enough data | 

#### Agentic AI - Project Management

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Writing Assistant

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **EspoCRM** | N/A | N/A |

#### Grammar

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Grammar Check** | Not enough data | Not enough data | 
| **Tone Check** | Not enough data | Not enough data | 
| **Sentence Formatting** | Not enough data | Not enough data | 

#### Formatting

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Plagiarism Check** | Not enough data | Not enough data | 
| **Style Editor** | Not enough data | Not enough data | 
| **Citation Finder** | Not enough data | Not enough data | 

#### Content 

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Idea Recommendation** | Not enough data | Not enough data | 
| **Content Generation** | Not enough data | Not enough data | 
| **Form Generation** | Not enough data | Not enough data | 

#### Product Type

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Standalone Application** | Not enough data | Not enough data | 
| **Plugin** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **EspoCRM** | N/A | N/A |

#### Presenter Tools

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Live Preview** | Not enough data | Not enough data | 
| **Notifications Blocker** | Not enough data | Not enough data | 
| **Remote Control** | Not enough data | Not enough data | 
| **Switch Presenter** | Not enough data | Not enough data | 

#### Conferencing Options

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Group Live Chat** | Not enough data | Not enough data | 
| **Audio Conferencing** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 

#### Application Tools

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Password Protection** | Not enough data | Not enough data | 
| **Recording** | Not enough data | Not enough data | 
| **In-Browser Application** | Not enough data | Not enough data | 

#### Agentic AI - Screen Sharing

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Decision Making** | Not enough data | Not enough data | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **EspoCRM** | N/A | N/A |

#### Knowledge Pages

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Templates** | Not enough data | Not enough data | 
| **In-Content Feedback** | Not enough data | Not enough data | 
| **Versioning and Version History** | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Not enough data | 
| **Duplicate Detection** | Not enough data | Not enough data | 
| **Content Editor** | Not enough data | Not enough data | 

#### Knowledge Dissemination

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Page Analytics** | Not enough data | Not enough data | 
| **Permissions** | Not enough data | Not enough data | 
| **Knowledge Sharing** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Advanced Search** | Not enough data | Not enough data | 
| **Browser Extension** | Not enough data | Not enough data | 
| **Organization** | Not enough data | Not enough data | 
| **Other Integrations** | Not enough data | Not enough data | 
| **Knowledge Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Knowledge Base

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Kanban Project Management

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | 7.1/10 | 9 |
| **EspoCRM** | N/A | N/A |

#### Tasks

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Tasks** | 7.7 (8 reviews) | Not enough data | 
| **Details** | 7.1 (7 reviews) | Not enough data | 
| **Priority** | 7.1 (7 reviews) | Not enough data | 

#### Agentic AI - Kanban Project Management

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Kanban Boards

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Kanban Cards** | 7.6 (7 reviews) | Not enough data | 
| **Drag and Drop** | 7.4 (7 reviews) | Not enough data | 
| **Visibility** | 6.9 (6 reviews) | Not enough data | 

#### Planning

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Workflow** | 7.2 (6 reviews) | Not enough data | 
| **Backlog** | 6.1 (6 reviews) | Not enough data | 
| **Optimization** | 6.7 (6 reviews) | Not enough data | 

### Project Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | 7.4/10 | 16 |
| **EspoCRM** | N/A | N/A |

#### Communication

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Chat** | 8.3 (10 reviews) | Not enough data | 
| **Discussions** | 7.9 (8 reviews) | Not enough data | 
| **External** | 7.8 (10 reviews) | Not enough data | 
| **Feedback** | 7.5 (10 reviews) | Not enough data | 
| **Announcements** | 8.0 (9 reviews) | Not enough data | 

#### Content & Documents

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **File Sharing** | 8.0 (9 reviews) | Not enough data | 
| **Notes** | 8.0 (9 reviews) | Not enough data | 
| **Search** | 7.8 (9 reviews) | Not enough data | 
| **Versioning** | 6.7 (8 reviews) | Not enough data | 

#### Controls

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Custom Views** | 6.9 (8 reviews) | Not enough data | 
| **Followers** | 6.9 (8 reviews) | Not enough data | 
| **User Management** | 7.6 (9 reviews) | Not enough data | 
| **Calendars** | 7.0 (9 reviews) | Not enough data | 
| **Public Sharing** | 7.6 (9 reviews) | Not enough data | 

#### Project Management

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Task Management** | 7.8 (9 reviews) | Not enough data | 
| **Planning** | 7.7 (10 reviews) | Not enough data | 
| **Visibility** | 7.7 (10 reviews) | Not enough data | 
| **Integration** | 6.9 (9 reviews) | Not enough data | 

#### Remote Collaboration

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Alignment** | 7.2 (9 reviews) | Not enough data | 
| **Accountability** | 7.8 (9 reviews) | Not enough data | 
| **Connectivity** | 7.2 (9 reviews) | Not enough data | 
| **Offline Mode** | 6.9 (8 reviews) | Not enough data | 

#### Generative AI

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **AI Text Generation** | 6.7 (9 reviews) | Not enough data | 
| **AI Text Summarization** | 6.8 (10 reviews) | Not enough data | 

#### Agentic AI - Project Collaboration

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | 8.4/10 | 174 |
| **EspoCRM** | N/A | N/A |

#### Collaboration Tools

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Screen Sharing** | 8.4 (147 reviews) ✓ Verified | Not enough data | 
| **Presentations** | 7.8 (17 reviews) | Not enough data | 
| **Whiteboarding** | Feature Not Available | Not enough data | 
| **Live Chat** | 8.8 (67 reviews) ✓ Verified | Not enough data | 
| **Hand Raising** | 8.4 (63 reviews) ✓ Verified | Not enough data | 

#### Meeting Coordination

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Scheduling** | 8.5 (149 reviews) ✓ Verified | Not enough data | 
| **Recording** | 8.5 (143 reviews) ✓ Verified | Not enough data | 
| **Participant Permissions** | 8.4 (146 reviews) ✓ Verified | Not enough data | 
| **One-Click Join** | 8.4 (63 reviews) ✓ Verified | Not enough data | 

#### Software Type

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Mobile** | 8.2 (140 reviews) ✓ Verified | Not enough data | 
| **Browser Application** | 8.5 (65 reviews) ✓ Verified | Not enough data | 
| **Desktop Application** | 8.6 (63 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Calendar

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | 7.6/10 | 10 |
| **EspoCRM** | N/A | N/A |

#### Calendar View

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Multi-Calendar View** | 8.1 (6 reviews) | Not enough data | 
| **Customizable Viewing** | 7.8 (6 reviews) | Not enough data | 

#### Shared Calendar

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Calendar Collaboration** | 8.1 (6 reviews) | Not enough data | 
| **Multiple Calendar Management** | 7.8 (6 reviews) | Not enough data | 

#### Accessibility

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Screen Reader Compatibility** | 7.5 (6 reviews) | Not enough data | 
| **Keyboard Shortcuts** | 8.1 (6 reviews) | Not enough data | 

#### Integration

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Sync Multiple Calendars** | 7.8 (6 reviews) | Not enough data | 
| **Import Events** | 8.1 (6 reviews) | Not enough data | 
| **Software Integrations** | 8.1 (6 reviews) | Not enough data | 

#### Notifications

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Customized Calendar Notifications** | 8.0 (5 reviews) | Not enough data | 
| **Location-Based Alerts** | 7.7 (5 reviews) | Not enough data | 

#### Generative AI

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **AI Text-to-Image** | 7.0 (5 reviews) | Not enough data | 
| **AI Text-to-Speech** | 6.3 (5 reviews) | Not enough data | 
| **AI Image-to-Text** | 6.7 (5 reviews) | Not enough data | 

#### Agentic AI - Calendar

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Employee Intranet

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **EspoCRM** | N/A | N/A |

#### Agentic AI - Employee Intranet

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

### Website Builder

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **EspoCRM** | N/A | N/A |

#### Customizations

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Templates** | Not enough data | Not enough data | 
| **Drag and Drop** | Not enough data | Not enough data | 
| **HTML Input** | Not enough data | Not enough data | 
| **Domain Name** | Not enough data | Not enough data | 

#### Growth

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **SEO** | Not enough data | Not enough data | 
| **Site Analytics** | Not enough data | Not enough data | 
| **Marketing Tools** | Not enough data | Not enough data | 
| **E-Commerce** | Not enough data | Not enough data | 
| **Hosting** | Not enough data | Not enough data | 

#### Content

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Email Integrations** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Permissions** | Not enough data | Not enough data | 
| **WordPress Tool** | Not enough data | Not enough data | 

#### Support

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Customer Support** | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **EspoCRM** | N/A | N/A |

#### Knowledge Base

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | Bitrix24 | EspoCRM | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to Bitrix24 (13):** [Project Collaboration Software](https://www.g2.com/categories/project-collaboration), [Kanban Project Management Software](https://www.g2.com/categories/kanban-project-management), [AI Writing Assistants](https://www.g2.com/categories/ai-writing-assistant), [Cloud Content Collaboration Software](https://www.g2.com/categories/cloud-content-collaboration), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Project Management Software](https://www.g2.com/categories/project-management), [Employee Intranet Software](https://www.g2.com/categories/employee-intranet), [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [Document Management Software](https://www.g2.com/categories/document-management), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [Website Builder Software](https://www.g2.com/categories/website-builder), [Help Desk Software](https://www.g2.com/categories/help-desk), [Calendar Software](https://www.g2.com/categories/calendar-software)

**Unique to EspoCRM (1):** [Email Marketing Software](https://www.g2.com/categories/email-marketing)


---
## Reviewer Demographics

### By Company Size

| Segment | Bitrix24 | EspoCRM | 
|---|---|---|
| **Small-Business** | 54.1% | 65.4% | 
| **Mid-Market** | 32.3% | 26.9% | 
| **Enterprise** | 13.5% | 7.7% | 

### By Industry

#### Bitrix24

- **Information Technology and Services:** 14.2%
- **Marketing and Advertising:** 10.4%
- **Higher Education:** 5.8%
- **Computer Software:** 5.6%
- **Financial Services:** 3.7%
- **Telecommunications:** 3.3%
- **Retail:** 2.8%
- **Real Estate:** 2.5%
- **Internet:** 2.3%
- **Banking:** 2.1%
- **Other:** 47.4%

#### EspoCRM

- **Marketing and Advertising:** 16.7%
- **Information Technology and Services:** 16.7%
- **Computer Software:** 12.5%
- **Computer & Network Security:** 8.3%
- **Telecommunications:** 4.2%
- **Motion Pictures and Film:** 4.2%
- **Mechanical or Industrial Engineering:** 4.2%
- **Management Consulting:** 4.2%
- **Industrial Automation:** 4.2%
- **Furniture:** 4.2%
- **Other:** 20.8%

---
## Alternatives

### Alternatives to Bitrix24

- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12596 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48063 reviews)
- [monday Work Management](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (15431 reviews)
- [Basecamp](https://www.g2.com/products/basecamp/reviews) — 4.1/5 stars (5486 reviews)
- [Wrike](https://www.g2.com/products/wrike/reviews) — 4.2/5 stars (4530 reviews)
- [Progress Podio](https://www.g2.com/products/progress-podio/reviews) — 4.2/5 stars (518 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39089 reviews)
- [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13677 reviews)
- [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4360 reviews)
- [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (367 reviews)

### Alternatives to EspoCRM

- [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) — 4.3/5 stars (416 reviews)
- [SuiteCRM](https://www.g2.com/products/suitecrm/reviews) — 4.2/5 stars (103 reviews)
- [Odoo CRM](https://www.g2.com/products/odoo-crm/reviews) — 4.1/5 stars (203 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13841 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3065 reviews)
- [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25824 reviews)
- [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) — 4.5/5 stars (2572 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1156 reviews)
- [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (367 reviews)

---
## Top Discussions

### Bitrix24

- Title: [What is Bitrix24 used for?](https://www.g2.com/discussions/what-is-bitrix24-used-for) — 2 comments
  > **Top comment:** "We utilize Bitrix24 for CRM, Unified Communications and documentation storage.  It is a secure way for us to collaborate with partners and customers."
- Title: [How does bitrix24 make money?](https://www.g2.com/discussions/how-does-bitrix24-make-money) — 2 comments
  > **Top comment:** "It offers subscription plans for both online and as a self-hosted platform"
- Title: [Is bitrix24 really free?](https://www.g2.com/discussions/is-bitrix24-really-free) — 2 comments, 1 upvote
  > **Top comment:** "1 months free"
- Title: [What is the use of bitrix24?](https://www.g2.com/discussions/what-is-the-use-of-bitrix24) — 2 comments
  > **Top comment:** "CRM System - one of the best in class. Nice integration with call center facilities and sales team."
- Title: [Is bitrix24 any good?](https://www.g2.com/discussions/is-bitrix24-any-good) — 1 comment, 1 upvote
  > **Top comment:** "Perhaps one of the top 5 when considering marketing, sales, after-sales collaboration, and projects."

### EspoCRM

- Title: [What is self hosted CRM?](https://www.g2.com/discussions/what-is-self-hosted-crm) — 1 comment
  > **Top comment:** "You buy an hosting and you install your self"
- Title: [How do I set up EspoCRM?](https://www.g2.com/discussions/how-do-i-set-up-espocrm) — 1 comment
  > **Top comment:** "BUy an hosting, upload files, create database and install it!
"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/bitrix24-vs-espocrm)