Compare Bitrix24 and DocuWare 
At a Glance
Market Segments
Small-Business (53.9% of reviews)
Mid-Market (42.7% of reviews)
Entry-Level Pricing
$49.00 5 Users Per Month
Contact Vendor for Pricing
Bitrix24
Star Rating
(601)4.1 out of 5
Market Segments
Small-Business (53.9% of reviews)
Pros & Cons
Entry-Level Pricing
$49.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansDocuWare
Star Rating
(245)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor for Pricing
Free Trial is available
Learn more about DocuWareSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Bitrix24 excels in user-friendliness, with many praising its intuitive interface and easy setup process. Users appreciate how all essential tools—like CRM, project management, and communication—are integrated into one platform, making it a breeze to manage sales and projects without switching between multiple apps.
- According to verified reviews, DocuWare stands out for its robust document management capabilities. Users highlight its ability to automate workflows and simplify file organization, making it easy to locate information quickly. Features like intelligent indexing and dynamic forms are particularly noted for enhancing efficiency.
- Users say that while Bitrix24 offers a comprehensive suite of tools, it sometimes struggles to meet specific workflow needs, leading to configuration challenges. This can be a drawback for teams with unique requirements, as some users have mentioned difficulties in tailoring the platform to their processes.
- Reviewers mention that DocuWare's strong support and training resources contribute to a smoother user experience. With a higher quality of support ratings, users feel more confident in navigating the software and resolving issues, which is crucial for maintaining productivity in document-centric workflows.
- G2 reviewers highlight that Bitrix24's recent user feedback reflects a high level of satisfaction, particularly regarding its visibility and dashboard features. Users find the platform's ability to provide a clear overview of tasks and projects beneficial for day-to-day management, which enhances overall team collaboration.
- According to recent feedback, DocuWare's focus on security and compliance is a significant advantage for businesses handling sensitive information. Users appreciate the platform's strong security measures, which help ensure that documents are managed safely and in accordance with regulations.
Pricing
Entry-Level Pricing
Bitrix24
Basic
$49.00
5 Users Per Month
Effective collaboration for small businesses and sales teams
- Document generator
- 24 GB
- PBX integration via Rest API
Free Trial
Bitrix24
Free Trial is available
DocuWare
Free Trial is available
Ratings
Meets Requirements
8.2
496
9.0
213
Ease of Use
7.9
503
8.8
215
Ease of Setup
7.8
214
7.8
79
Ease of Admin
7.7
191
8.2
64
Quality of Support
7.7
455
8.9
205
Has the product been a good partner in doing business?
7.8
181
9.0
64
Product Direction (% positive)
8.2
485
9.4
212
Features by Category
Sales Force Automation
8.4
75
Not enough data
8.2
68
Not enough data
8.6
78
Not enough data
8.8
84
Not enough data
7.9
70
Not enough data
8.4
74
Not enough data
8.1
69
Not enough data
7.9
71
Not enough data
8.2
73
Not enough data
Marketing Automation
8.0
74
Not enough data
8.1
71
Not enough data
8.6
79
Not enough data
7.8
70
Not enough data
Customer Support
8.0
76
Not enough data
7.9
77
Not enough data
8.2
77
Not enough data
8.2
73
Not enough data
8.0
76
Not enough data
Reporting & Analytics
8.3
75
Not enough data
8.2
75
Not enough data
7.7
69
Not enough data
Mobile & Social
8.1
74
Not enough data
8.1
71
Not enough data
8.3
71
Not enough data
Platform
7.9
64
Not enough data
7.8
65
Not enough data
7.9
63
Not enough data
7.7
61
Not enough data
7.1
58
Not enough data
7.8
61
Not enough data
8.1
61
Not enough data
7.7
57
Not enough data
Integration
7.8
60
Not enough data
7.9
60
Not enough data
7.6
58
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - CRM
9.0
13
Not enough data
9.4
13
Not enough data
8.3
14
Not enough data
8.7
13
Not enough data
8.7
13
Not enough data
8.8
13
Not enough data
9.0
14
Not enough data
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.1
6
Not enough data
7.6
7
Not enough data
8.1
7
Not enough data
8.6
7
Not enough data
7.9
7
Not enough data
8.1
7
Not enough data
File Management
8.6
146
8.2
11
8.7
150
9.1
11
8.7
151
9.4
11
8.4
151
9.5
11
8.0
141
8.8
11
Agentic AI - Cloud Content Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration
8.7
147
9.5
10
8.7
149
9.4
11
8.3
143
8.0
11
8.3
143
9.0
10
Administration
8.9
147
9.3
10
8.7
142
9.2
10
8.5
141
7.0
10
8.2
141
8.2
10
8.5
139
8.3
10
8.7
146
9.3
10
Platform
8.8
56
8.8
12
8.4
53
8.3
12
8.4
52
8.8
12
8.7
46
8.3
12
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tasks
8.8
43
Not enough data
8.7
42
Not enough data
8.8
46
Not enough data
8.9
46
Not enough data
8.5
41
Not enough data
8.2
41
Not enough data
8.3
43
Not enough data
8.5
42
Not enough data
Projects
8.1
43
Not enough data
8.5
42
Not enough data
8.2
40
Not enough data
8.9
43
Not enough data
8.2
40
Not enough data
8.2
39
Not enough data
7.7
40
Not enough data
7.9
41
Not enough data
7.7
39
Not enough data
8.1
41
Not enough data
7.8
36
Not enough data
Resource Management
8.0
39
Not enough data
8.4
39
Not enough data
8.7
39
Not enough data
Project Monitoring
7.7
40
Not enough data
7.8
39
Not enough data
8.1
40
Not enough data
Generative AI
6.6
24
Not enough data
7.2
23
Not enough data
Agentic AI - Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Grammar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Formatting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Product Type
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Edit
Not enough data
9.1
21
Not enough data
8.4
20
Not enough data
8.4
19
Not enough data
8.2
19
Logistics
Not enough data
9.1
23
Not enough data
8.8
22
Not enough data
8.9
21
Not enough data
9.7
21
Not enough data
9.2
21
Setup
Not enough data
8.2
19
Not enough data
8.4
19
Not enough data
7.8
19
Not enough data
8.4
19
Management
Not enough data
8.1
19
Not enough data
8.3
19
Not enough data
8.2
19
Generative AI
Not enough data
7.6
16
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Invoice Management
Not enough data
9.3
95
|
Verified
Not enough data
8.2
12
Not enough data
9.2
95
|
Verified
Invoice Processing
Not enough data
9.0
92
|
Verified
Not enough data
8.8
86
|
Verified
Not enough data
9.1
91
|
Verified
Not enough data
8.6
20
Analytics
Not enough data
9.1
89
|
Verified
Not enough data
Feature Not Available
Not enough data
9.2
86
|
Verified
Integration
Not enough data
9.0
91
|
Verified
Not enough data
8.9
87
|
Verified
Not enough data
9.0
89
|
Verified
Risk
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Recovery
Not enough data
Feature Not Available
Not enough data
7.9
11
Audit
Not enough data
9.0
12
Not enough data
Feature Not Available
Not enough data
9.3
9
Not enough data
9.6
14
Fraud
Not enough data
Feature Not Available
Not enough data
8.9
11
Not enough data
Feature Not Available
Agentic AI - AP Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conferencing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Application Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Screen Sharing
Not enough data
Not enough data
Knowledge Pages
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Dissemination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tasks
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
Not enough data
Agentic AI - Kanban Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Kanban Boards
7.6
7
Not enough data
7.4
7
Not enough data
6.9
6
Not enough data
Planning
7.2
6
Not enough data
6.1
6
Not enough data
6.7
6
Not enough data
Communication
8.1
9
Not enough data
7.9
8
Not enough data
7.6
9
Not enough data
7.2
9
Not enough data
7.7
8
Not enough data
Content & Documents
7.7
8
Not enough data
7.7
8
Not enough data
7.5
8
Not enough data
6.7
8
Not enough data
Controls
6.9
8
Not enough data
6.9
8
Not enough data
7.3
8
Not enough data
6.7
8
Not enough data
7.3
8
Not enough data
Project Management
7.5
8
Not enough data
7.4
9
Not enough data
7.4
9
Not enough data
6.5
8
Not enough data
Remote Collaboration
7.2
9
Not enough data
7.8
9
Not enough data
6.9
8
Not enough data
6.9
8
Not enough data
Generative AI
6.3
8
Not enough data
6.8
10
Not enough data
Agentic AI - Project Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration Tools
8.4
147
|
Verified
Not enough data
7.8
17
Not enough data
Feature Not Available
Not enough data
8.8
67
|
Verified
Not enough data
8.4
63
|
Verified
Not enough data
Meeting Coordination
8.5
149
|
Verified
Not enough data
8.5
143
|
Verified
Not enough data
8.4
146
|
Verified
Not enough data
8.4
63
|
Verified
Not enough data
Software Type
8.2
140
|
Verified
Not enough data
8.5
65
|
Verified
Not enough data
8.6
63
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Calendar View
8.1
6
Not enough data
7.8
6
Not enough data
Shared Calendar
8.1
6
Not enough data
7.8
6
Not enough data
Accessibility
7.5
6
Not enough data
8.1
6
Not enough data
Integration
7.8
6
Not enough data
8.1
6
Not enough data
8.1
6
Not enough data
Notifications
8.0
5
Not enough data
7.7
5
Not enough data
Generative AI
7.0
5
Not enough data
6.3
5
Not enough data
6.7
5
Not enough data
Agentic AI - Calendar
Not enough data
Not enough data
Operating System
Not enough data
9.1
15
Not enough data
7.1
14
Not enough data
6.7
13
Document Processing
Not enough data
9.4
15
Not enough data
9.0
14
Not enough data
8.5
14
Not enough data
8.7
14
Not enough data
8.7
14
Platform Additional Functionality
Not enough data
8.8
14
Not enough data
8.8
14
Not enough data
7.9
15
Agentic AI - OCR
Not enough data
Not enough data
Customization
Not enough data
9.0
10
Not enough data
8.5
10
Not enough data
9.3
10
Not enough data
9.0
10
Additional Functionality
Not enough data
9.1
11
Not enough data
6.3
10
Not enough data
9.4
11
Not enough data
7.3
10
Not enough data
8.6
11
Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.0
5
Dashboards
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration
Not enough data
7.3
5
Not enough data
8.0
5
Not enough data
8.0
5
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
8.3
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Data Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Extraction
Not enough data
Not enough data
Not enough data
Not enough data
Data Validation
Not enough data
Not enough data
Workflow Automation
Not enough data
Not enough data
Not enough data
Not enough data
Document Management
Not enough data
Not enough data
Not enough data
Not enough data
Machine Learning
Not enough data
Not enough data
Natural Language Processing
Not enough data
Not enough data
Semantic Analysis
Not enough data
Not enough data
Data Integration
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Content Management (ECM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
File Management
Not enough data
9.1
147
Not enough data
8.8
140
Not enough data
8.9
141
Not enough data
8.9
139
Not enough data
8.8
138
Not enough data
8.6
137
Not enough data
9.0
129
Not enough data
8.6
132
Not enough data
8.7
125
Not enough data
8.8
148
Not enough data
8.8
142
Not enough data
8.8
124
Workflow
Not enough data
9.0
138
Not enough data
8.9
133
Not enough data
8.7
135
Not enough data
8.8
144
Not enough data
8.8
131
Platform
Not enough data
9.0
127
Not enough data
8.8
148
Not enough data
8.6
136
Not enough data
8.9
138
Not enough data
8.7
128
Agentic AI - Onboarding
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Content
Not enough data
9.1
79
Not enough data
9.2
80
Not enough data
9.2
80
Not enough data
Feature Not Available
Not enough data
8.8
79
Not enough data
8.9
80
Platform Additional Functionality
Not enough data
Feature Not Available
Not enough data
9.0
79
Not enough data
Feature Not Available
Not enough data
9.1
80
Not enough data
9.0
79
Platform Data
Not enough data
Feature Not Available
Not enough data
8.8
79
Not enough data
9.0
80
Platform
Not enough data
8.4
22
Not enough data
8.4
19
Not enough data
8.9
12
Not enough data
9.3
25
Not enough data
8.7
25
Not enough data
8.7
17
Not enough data
7.5
14
Not enough data
7.5
17
Recruiting and Onboarding
Not enough data
8.8
78
Not enough data
9.2
79
Agentic AI - Employee Intranet
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Customizations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Growth
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bitrix24 and DocuWare are categorized as Cloud Content Collaboration and Document Management
Unique Categories
Bitrix24 is categorized as Project Collaboration, Kanban Project Management, AI Writing Assistant, CRM, Video Conferencing, Project Management, Employee Intranet, Screen Sharing, Knowledge Base, Website Builder, Help Desk, and Calendar
Reviews
Reviewers' Company Size
Bitrix24
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
DocuWare
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.1%
Marketing and Advertising
10.1%
Higher Education
5.9%
Computer Software
5.7%
Financial Services
3.6%
Other
60.7%
Information Technology and Services
9.1%
Pharmaceuticals
8.6%
Management Consulting
3.4%
Insurance
3.4%
Construction
3.4%
Other
72.0%
Alternatives
Discussions
What is the use of bitrix24?
2 Comments
BA
This is a system that breaks the concept of purchasing de.crm and.collaboration platforms separatelyRead more
Is bitrix24 really free?
2 Comments
BA
Yes.the initial version releases 8 users, sales pipeline, collaborative chats, pre-built website integrated with budget, free budget cell phone app and...Read more
What is Bitrix24 used for?
2 Comments
AD
Team communication, Project task management, task time tracking, event scheduling, CRM etc.Read more
Does DocuWare integrate with other applications and hardware?
2 Comments
Official Response from DocuWare
Yes. DocuWare offers pre-built integration connectors for SAP, Outlook, SharePoint and others. In addition, our Smart Connect product enables content access...Read more
Is DocuWare secure?
2 Comments
Official Response from DocuWare
Yes. The system provides robust security at the document and information level, including tight control over user and admin rights. At the system level, all...Read more
What are the primary business benefits of DocuWare?
2 Comments
Official Response from DocuWare
From our many conversations with customers, we’ve identified three strategic benefits common to almost all:
1. Taking big steps in digital...Read more
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