# Bitrix24 vs Confluence Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Confluence excels in user experience, particularly due to its deep integrations with tools like JIRA and Slack, which streamline workflows and enhance collaboration. Users appreciate the rich formatting styles and granular permissions that allow for effective access control at both page and item levels.
- **Users say** that Bitrix24 provides a centralized environment that combines CRM, internal communication, and task management, which is particularly beneficial for small businesses looking for an all-in-one solution. Reviewers highlight its operational clarity and the ability to unify various business functions, making it a cost-effective choice.
- **According to verified reviews** , Confluence stands out for its ability to centralize team knowledge in a structured manner. Users find it invaluable for documenting project requirements, creating SOPs, and maintaining accessible meeting notes, which enhances team collaboration and information sharing.
- **Reviewers mention** that while Bitrix24 offers a range of features, some users experience challenges with its setup and ease of use compared to Confluence. The feedback indicates that users sometimes find the interface less intuitive, which can impact the overall user experience.
- **G2 reviewers highlight** that Confluence's implementation process is quick and user-friendly, with many praising its intuitive onboarding wizard. This ease of setup is a significant advantage for teams looking to get started without extensive training or support.
- **Users report** that while both platforms have strong support features, Confluence generally receives higher marks for the quality of its support. Reviewers appreciate the responsiveness and helpfulness of the Confluence support team, which can be crucial for teams needing assistance during critical project phases.



| | Bitrix24 | Confluence | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 608 | 4,349 | 
| **Largest Market Segment** | Small-Business (54.1% of reviews) | Mid-Market (48.3% of reviews) | 
| **Entry Level Price** | Free | Free 10 Users Per Month | 

---
## Top Pros & Cons

### Bitrix24

Pros:
- Ease of Use (48 reviews)
- Team Collaboration (37 reviews)

Cons:
- Learning Curve (19 reviews)
- Missing Features (17 reviews)

### Confluence

Pros:
- Ease of Use (304 reviews)
- Team Collaboration (213 reviews)

Cons:
- Not Intuitive (84 reviews)
- Slow Performance (84 reviews)

---
## Ratings Comparison
| Rating | Bitrix24 | Confluence | 
|---|---|---|
  | **Meets Requirements** | 8.2 (504 reviews) | 8.5 (3683 reviews) | 
  | **Ease of Use** | 7.9 (511 reviews) | 8.0 (3732 reviews) | 
  | **Ease of Setup** | 7.7 (221 reviews) | 8.3 (1224 reviews) | 
  | **Ease of Admin** | 7.7 (201 reviews) | 8.0 (896 reviews) | 
  | **Quality of Support** | 7.7 (462 reviews) | 8.1 (2521 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.9 (191 reviews) | 8.5 (811 reviews) | 
  | **Product Direction (% positive)** | 8.2 (492 reviews) | 7.5 (3614 reviews) | 

---
## Pricing

### Bitrix24

#### Entry-Level Pricing

Plan: Free Edition

Price: Free

Description: 100% Free for Unlimited Users

Key Features:
- Collaboration
- CRM
- Task Management

[Browse all 5 editions](https://www.g2.com/products/bitrix24/pricing)

#### Free Trial

Yes

### Confluence

#### Entry-Level Pricing

Plan: Free

Price: Free 10 Users Per Month

Description: Free forever for 10 users

Key Features:
- Pages & Spaces
- Organize & connect work with databases
- Hundreds of templates

[Browse all 4 editions](https://www.g2.com/products/confluence/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | 8.1/10 | 118 |
| **Confluence** | N/A | N/A |

#### Sales Force Automation

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Contact & Account Management** | 8.5 (77 reviews) | Not enough data | 
| **Partner Relationship Mgmt. (PRM)** | 8.2 (65 reviews) | Not enough data | 
| **Opportunity & Pipeline Mgmt.** | 8.6 (80 reviews) | Not enough data | 
| **Task / Activity Management** | 8.9 (85 reviews) | Not enough data | 
| **Territory & Quota Management** | 7.8 (67 reviews) | Not enough data | 
| **Desktop Integration** | 8.4 (73 reviews) | Not enough data | 
| **Product & Price List Management** | 8.0 (66 reviews) | Not enough data | 
| **Quote & Order Management** | 7.8 (68 reviews) | Not enough data | 
| **Customer Contract Management** | 8.1 (71 reviews) | Not enough data | 

#### Marketing Automation

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Email Marketing** | 8.0 (74 reviews) | Not enough data | 
| **Campaign Management** | 8.0 (68 reviews) | Not enough data | 
| **Lead Management** | 8.6 (81 reviews) | Not enough data | 
| **Marketing ROI Analytics** | 7.7 (67 reviews) | Not enough data | 

#### Customer Support

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Case Management** | 7.8 (74 reviews) | Not enough data | 
| **Customer Support Portal** | 7.9 (74 reviews) | Not enough data | 
| **Knowledge Base** | 8.2 (75 reviews) | Not enough data | 
| **Call Center Features** | 8.2 (71 reviews) | Not enough data | 
| **Support Analytics** | 7.9 (73 reviews) | Not enough data | 

#### Reporting & Analytics

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Reporting** | 8.2 (73 reviews) | Not enough data | 
| **Dashboards** | 8.1 (73 reviews) | Not enough data | 
| **Forecasting** | 7.6 (66 reviews) | Not enough data | 

#### Mobile & Social

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Social Collaboration Features** | 8.1 (76 reviews) | Not enough data | 
| **Social Network Integration** | 8.0 (69 reviews) | Not enough data | 
| **Mobile User Support** | 8.2 (70 reviews) | Not enough data | 

#### Platform

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Customization** | 7.9 (65 reviews) | Not enough data | 
| **Workflow Capability** | 7.7 (64 reviews) | Not enough data | 
| **User, Role, and Access Management** | 7.9 (63 reviews) | Not enough data | 
| **Internationalization** | 7.7 (60 reviews) | Not enough data | 
| **Sandbox / Test Environments** | 7.0 (57 reviews) | Not enough data | 
| **Document & Content Mgmt.** | 7.8 (61 reviews) | Not enough data | 
| **Performance and Reliability** | 8.0 (61 reviews) | Not enough data | 
| **Output Document Generation** | 7.7 (56 reviews) | Not enough data | 

#### Integration

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Data Import & Export Tools** | 7.8 (59 reviews) | Not enough data | 
| **Integration APIs** | 7.9 (60 reviews) | Not enough data | 
| **Breadth of Partner Applications** | 7.6 (57 reviews) | Not enough data | 

#### Generative AI

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 

#### Agentic AI - CRM

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Autonomous Task Execution** | 8.7 (10 reviews) | Not enough data | 
| **Multi-step Planning** | 9.2 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (12 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (10 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (10 reviews) | Not enough data | 
| **Decision Making** | 8.8 (11 reviews) | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | 7.0/10 | 14 |
| **Confluence** | N/A | N/A |

#### Ticket and Case Management

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | 7.0 (5 reviews) | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | 

#### Platform

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Mobile User Support** | 7.7 (5 reviews) | Not enough data | 
| **Customization ** | 6.7 (5 reviews) | Not enough data | 
| **User, Role, and Access Management** | 7.8 (6 reviews) | Not enough data | 
| **Integration** | 8.0 (5 reviews) | Not enough data | 
| **Reporting** | 7.0 (5 reviews) | Not enough data | 
| **Dashboards** | 7.3 (5 reviews) | Not enough data | 

### Cloud Content Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | 8.5/10 | 180 |
| **Confluence** | N/A | N/A |

#### File Management

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Device Syncing** | 8.6 (146 reviews) | Not enough data | 
| **Web Interface** | 8.7 (150 reviews) | Not enough data | 
| **File Type Support** | 8.7 (151 reviews) | Not enough data | 
| **Search** | 8.4 (151 reviews) | Not enough data | 
| **Mobile Apps** | 8.0 (141 reviews) | Not enough data | 

#### Agentic AI - Cloud Content Collaboration

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Collaboration

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **File following** | 8.7 (147 reviews) | Not enough data | 
| **File Sharing** | 8.7 (149 reviews) | Not enough data | 
| **Simultaneously Editing** | 8.3 (143 reviews) | Not enough data | 
| **Change Tracking / Audit Logs** | 8.3 (143 reviews) | Not enough data | 

#### Administration

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **User and Role Management** | 8.9 (147 reviews) | Not enough data | 
| **Policies and Controls** | 8.7 (142 reviews) | Not enough data | 
| **Device Management** | 8.5 (141 reviews) | Not enough data | 
| **Storage Limits** | 8.2 (141 reviews) | Not enough data | 
| **Storage Zones** | 8.5 (139 reviews) | Not enough data | 
| **Security** | 8.7 (146 reviews) | Not enough data | 

#### Platform

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Performance and Reliability** | 8.8 (55 reviews) | Not enough data | 
| **Reporting and Auditing** | 8.4 (52 reviews) | Not enough data | 
| **System of Record Integration** | 8.4 (51 reviews) | Not enough data | 
| **APIs** | 8.6 (45 reviews) | Not enough data | 

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **Confluence** | N/A | N/A |

#### Communication

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Status Updates** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | 

#### Content Management

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 

#### Administration

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Moderation** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

### Project Management

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | 8.2/10 | 58 |
| **Confluence** | N/A | N/A |

#### Tasks

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Creation & Assignment** | 8.8 (43 reviews) | Not enough data | 
| **Due Dates** | 8.7 (42 reviews) | Not enough data | 
| **Task Prioritization** | 8.8 (47 reviews) | Not enough data | 
| **To-Do Lists** | 8.9 (47 reviews) | Not enough data | 
| **Dependencies** | 8.5 (42 reviews) | Not enough data | 
| **Mass Updates** | 8.2 (41 reviews) | Not enough data | 
| **Drag & Drop** | 8.3 (44 reviews) | Not enough data | 
| **Recurring Tasks** | 8.4 (44 reviews) | Not enough data | 

#### Projects

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Planning** | 8.1 (44 reviews) | Not enough data | 
| **Project Map** | 8.5 (43 reviews) | Not enough data | 
| **GANTT** | 8.2 (40 reviews) | Not enough data | 
| **Calendar View** | 8.9 (44 reviews) | Not enough data | 
| **Views** | 8.2 (40 reviews) | Not enough data | 
| **Project Budgeting** | 8.2 (39 reviews) | Not enough data | 
| **Issue Tracking** | 7.7 (40 reviews) | Not enough data | 
| **Templates** | 7.9 (42 reviews) | Not enough data | 
| **Critical Path** | 7.7 (39 reviews) | Not enough data | 
| **Time & Expense** | 8.1 (41 reviews) | Not enough data | 
| **Methodologies** | 7.8 (37 reviews) | Not enough data | 

#### Resource Management

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Resource Definiton** | 8.0 (39 reviews) | Not enough data | 
| **Capacity** | 8.4 (39 reviews) | Not enough data | 
| **Scheduling** | 8.7 (39 reviews) | Not enough data | 

#### Project Monitoring

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Baselining / KPIs** | 7.7 (40 reviews) | Not enough data | 
| **Resource Allocation** | 7.8 (39 reviews) | Not enough data | 
| **Dashboards** | 8.2 (41 reviews) | Not enough data | 

#### Generative AI

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **AI Text Generation** | 6.6 (24 reviews) | Not enough data | 
| **AI Text Summarization** | 7.2 (23 reviews) | Not enough data | 

#### Agentic AI - Project Management

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Writing Assistant

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **Confluence** | N/A | N/A |

#### Grammar

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Grammar Check** | Not enough data | Not enough data | 
| **Tone Check** | Not enough data | Not enough data | 
| **Sentence Formatting** | Not enough data | Not enough data | 

#### Formatting

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Plagiarism Check** | Not enough data | Not enough data | 
| **Style Editor** | Not enough data | Not enough data | 
| **Citation Finder** | Not enough data | Not enough data | 

#### Content 

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Idea Recommendation** | Not enough data | Not enough data | 
| **Content Generation** | Not enough data | Not enough data | 
| **Form Generation** | Not enough data | Not enough data | 

#### Product Type

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Standalone Application** | Not enough data | Not enough data | 
| **Plugin** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **Confluence** | N/A | N/A |

#### Presenter Tools

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Live Preview** | Not enough data | Not enough data | 
| **Notifications Blocker** | Not enough data | Not enough data | 
| **Remote Control** | Not enough data | Not enough data | 
| **Switch Presenter** | Not enough data | Not enough data | 

#### Conferencing Options

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Group Live Chat** | Not enough data | Not enough data | 
| **Audio Conferencing** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 

#### Application Tools

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Password Protection** | Not enough data | Not enough data | 
| **Recording** | Not enough data | Not enough data | 
| **In-Browser Application** | Not enough data | Not enough data | 

#### Agentic AI - Screen Sharing

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Decision Making** | Not enough data | Not enough data | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **Confluence** | 8.3/10 | 1082 |

#### Knowledge Pages

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Templates** | Not enough data | 8.5 (791 reviews) | 
| **In-Content Feedback** | Not enough data | 8.5 (739 reviews) | 
| **Versioning and Version History** | Not enough data | 8.8 (797 reviews) | 
| **Decision Trees** | Not enough data | 8.4 (659 reviews) | 
| **Duplicate Detection** | Not enough data | 7.8 (441 reviews) | 
| **Content Editor** | Not enough data | 8.6 (534 reviews) | 

#### Knowledge Dissemination

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Page Analytics** | Not enough data | 8.3 (674 reviews) | 
| **Permissions** | Not enough data | 8.6 (787 reviews) | 
| **Knowledge Sharing** | Not enough data | 9.2 (894 reviews) | 
| **Notifications** | Not enough data | 8.6 (796 reviews) | 
| **Advanced Search** | Not enough data | 8.1 (492 reviews) | 
| **Browser Extension** | Not enough data | 7.8 (423 reviews) | 
| **Organization** | Not enough data | 8.7 (554 reviews) | 
| **Other Integrations** | Not enough data | 8.4 (520 reviews) | 
| **Knowledge Integrations** | Not enough data | 8.5 (452 reviews) | 

#### Agentic AI - Knowledge Base

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 7.7 (179 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.6 (180 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (179 reviews) | 

### Kanban Project Management

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | 7.1/10 | 9 |
| **Confluence** | N/A | N/A |

#### Tasks

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Tasks** | 7.7 (8 reviews) | Not enough data | 
| **Details** | 7.1 (7 reviews) | Not enough data | 
| **Priority** | 7.1 (7 reviews) | Not enough data | 

#### Agentic AI - Kanban Project Management

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Kanban Boards

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Kanban Cards** | 7.6 (7 reviews) | Not enough data | 
| **Drag and Drop** | 7.4 (7 reviews) | Not enough data | 
| **Visibility** | 6.9 (6 reviews) | Not enough data | 

#### Planning

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Workflow** | 7.2 (6 reviews) | Not enough data | 
| **Backlog** | 6.1 (6 reviews) | Not enough data | 
| **Optimization** | 6.7 (6 reviews) | Not enough data | 

### Unified Workspaces

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **Confluence** | 8.4/10 | 76 |

#### Login Options 

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Single Sign-On (SSO)** | Not enough data | 9.5 (58 reviews) | 
| **Password Saver** | Not enough data | 8.7 (42 reviews) | 

#### Productivity

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Email Client** | Not enough data | 7.9 (39 reviews) | 
| **Split Screen** | Not enough data | 8.3 (43 reviews) | 
| **Activity Feed** | Not enough data | 8.5 (41 reviews) | 
| **Virtual Assistant** | Not enough data | 8.0 (43 reviews) | 
| **Analytics and Reporting** | Not enough data | 8.4 (44 reviews) | 

#### Customization 

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Custom Workflows** | Not enough data | 8.4 (46 reviews) | 
| **Multiple Workspaces** | Not enough data | 9.1 (46 reviews) | 
| **Custom Application Integration** | Not enough data | 8.6 (42 reviews) | 

#### Agentic AI - Unified Workspaces

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (37 reviews) | 
| **Adaptive Learning** | Not enough data | 8.1 (40 reviews) | 

### Work Management

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **Confluence** | 8.6/10 | 97 |

#### Automation

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Workflows** | Not enough data | 8.8 (59 reviews) | 
| **Customization** | Not enough data | 8.8 (58 reviews) | 
| **Data repository** | Not enough data | 8.8 (62 reviews) | 

#### Administration

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Permissions** | Not enough data | 8.8 (60 reviews) | 
| **Procedures** | Not enough data | 8.6 (57 reviews) | 
| **Remote Work** | Not enough data | 9.2 (56 reviews) | 

#### Project management

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Task Prioritization** | Not enough data | 9.0 (57 reviews) | 
| **Dependencies** | Not enough data | 8.6 (57 reviews) | 
| **Planning** | Not enough data | 8.9 (58 reviews) | 
| **Views** | Not enough data | 8.7 (58 reviews) | 
| **Scheduling** | Not enough data | 8.6 (54 reviews) | 
| **Critical Path** | Not enough data | 8.0 (53 reviews) | 
| **Dashboards** | Not enough data | 8.6 (60 reviews) | 

#### Workload

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Resource Allocation** | Not enough data | 8.2 (54 reviews) | 
| **Workspace** | Not enough data | 8.6 (56 reviews) | 
| **Configuration** | Not enough data | 8.8 (57 reviews) | 
| **Insights** | Not enough data | 8.4 (56 reviews) | 

#### Communication & Collaboration

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Communication Channels** | Not enough data | 8.8 (56 reviews) | 
| **Document Management** | Not enough data | 9.3 (68 reviews) | 
| **Collaboration** | Not enough data | 9.2 (69 reviews) | 

#### Cost Management

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Project Budgeting** | Not enough data | 8.0 (55 reviews) | 
| **Time & Expense** | Not enough data | 8.1 (54 reviews) | 
| **Profitability** | Not enough data | 8.0 (53 reviews) | 

#### Integration

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Front Office** | Not enough data | 8.4 (52 reviews) | 
| **Back Office** | Not enough data | 8.2 (55 reviews) | 
| **External data** | Not enough data | 8.2 (54 reviews) | 

#### Generative AI

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.4 (56 reviews) | 
| **AI Text Summarization** | Not enough data | 8.4 (55 reviews) | 

#### Agentic AI - Work Management

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.0 (50 reviews) | 
| **Multi-step Planning** | Not enough data | 8.0 (51 reviews) | 
| **Cross-system Integration** | Not enough data | 8.1 (51 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.2 (51 reviews) | 

### Project Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | 7.4/10 | 16 |
| **Confluence** | 8.5/10 | 127 |

#### Communication

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Chat** | 8.3 (10 reviews) | 7.5 (66 reviews) | 
| **Discussions** | 7.9 (8 reviews) | 8.7 (69 reviews) | 
| **External** | 7.8 (10 reviews) | 8.1 (66 reviews) | 
| **Feedback** | 7.5 (10 reviews) | 8.3 (73 reviews) | 
| **Announcements** | 8.0 (9 reviews) | 8.5 (69 reviews) | 

#### Content & Documents

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **File Sharing** | 8.0 (9 reviews) | 9.0 (78 reviews) | 
| **Notes** | 8.0 (9 reviews) | 9.0 (76 reviews) | 
| **Search** | 7.8 (9 reviews) | 8.8 (76 reviews) | 
| **Versioning** | 6.7 (8 reviews) | 9.0 (75 reviews) | 

#### Controls

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Custom Views** | 6.9 (8 reviews) | 8.4 (66 reviews) | 
| **Followers** | 6.9 (8 reviews) | 8.6 (67 reviews) | 
| **User Management** | 7.6 (9 reviews) | 8.8 (69 reviews) | 
| **Calendars** | 7.0 (9 reviews) | 8.2 (65 reviews) | 
| **Public Sharing** | 7.6 (9 reviews) | 8.5 (67 reviews) | 

#### Project Management

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Task Management** | 7.8 (9 reviews) | 8.5 (71 reviews) | 
| **Planning** | 7.7 (10 reviews) | 8.7 (68 reviews) | 
| **Visibility** | 7.7 (10 reviews) | 9.0 (68 reviews) | 
| **Integration** | 6.9 (9 reviews) | 9.2 (75 reviews) | 

#### Remote Collaboration

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Alignment** | 7.2 (9 reviews) | 9.0 (68 reviews) | 
| **Accountability** | 7.8 (9 reviews) | 8.9 (67 reviews) | 
| **Connectivity** | 7.2 (9 reviews) | 8.8 (68 reviews) | 
| **Offline Mode** | 6.9 (8 reviews) | 7.5 (66 reviews) | 

#### Generative AI

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **AI Text Generation** | 6.7 (9 reviews) | 8.2 (73 reviews) | 
| **AI Text Summarization** | 6.8 (10 reviews) | 8.2 (71 reviews) | 

#### Agentic AI - Project Collaboration

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Multi-step Planning** | Not enough data | 7.6 (63 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (63 reviews) | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | 8.4/10 | 174 |
| **Confluence** | N/A | N/A |

#### Collaboration Tools

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Screen Sharing** | 8.4 (147 reviews) ✓ Verified | Not enough data | 
| **Presentations** | 7.8 (17 reviews) | Not enough data | 
| **Whiteboarding** | Feature Not Available | Not enough data | 
| **Live Chat** | 8.8 (67 reviews) ✓ Verified | Not enough data | 
| **Hand Raising** | 8.4 (63 reviews) ✓ Verified | Not enough data | 

#### Meeting Coordination

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Scheduling** | 8.5 (149 reviews) ✓ Verified | Not enough data | 
| **Recording** | 8.5 (143 reviews) ✓ Verified | Not enough data | 
| **Participant Permissions** | 8.4 (146 reviews) ✓ Verified | Not enough data | 
| **One-Click Join** | 8.4 (63 reviews) ✓ Verified | Not enough data | 

#### Software Type

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Mobile** | 8.2 (140 reviews) ✓ Verified | Not enough data | 
| **Browser Application** | 8.5 (65 reviews) ✓ Verified | Not enough data | 
| **Desktop Application** | 8.6 (63 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Calendar

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | 7.7/10 | 10 |
| **Confluence** | N/A | N/A |

#### Calendar View

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Multi-Calendar View** | 8.1 (6 reviews) | Not enough data | 
| **Customizable Viewing** | 7.8 (6 reviews) | Not enough data | 

#### Shared Calendar

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Calendar Collaboration** | 8.1 (6 reviews) | Not enough data | 
| **Multiple Calendar Management** | 7.8 (6 reviews) | Not enough data | 

#### Accessibility

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Screen Reader Compatibility** | 7.5 (6 reviews) | Not enough data | 
| **Keyboard Shortcuts** | 8.1 (6 reviews) | Not enough data | 

#### Integration

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Sync Multiple Calendars** | 7.8 (6 reviews) | Not enough data | 
| **Import Events** | 8.1 (6 reviews) | Not enough data | 
| **Software Integrations** | 8.1 (6 reviews) | Not enough data | 

#### Notifications

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Customized Calendar Notifications** | 8.0 (5 reviews) | Not enough data | 
| **Location-Based Alerts** | 7.7 (5 reviews) | Not enough data | 

#### Generative AI

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **AI Text-to-Image** | 7.0 (5 reviews) | Not enough data | 
| **AI Text-to-Speech** | 6.3 (5 reviews) | Not enough data | 
| **AI Image-to-Text** | 6.7 (5 reviews) | Not enough data | 

#### Agentic AI - Calendar

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **Confluence** | 8.4/10 | 217 |

#### Management and Discovery - IT Documentation

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Search and Indexing** | Not enough data | 8.4 (185 reviews) | 
| **Version Control** | Not enough data | 8.5 (188 reviews) | 
| **Access and Permissions** | Not enough data | 8.5 (189 reviews) | 

#### Operations - IT Documentation

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Integrations** | Not enough data | 8.5 (189 reviews) | 
| **Automation** | Not enough data | 8.0 (181 reviews) | 
| **Reporting** | Not enough data | 8.2 (178 reviews) | 

### Employee Intranet

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **Confluence** | N/A | N/A |

#### Agentic AI - Employee Intranet

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

### Website Builder

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **Confluence** | N/A | N/A |

#### Customizations

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Templates** | Not enough data | Not enough data | 
| **Drag and Drop** | Not enough data | Not enough data | 
| **HTML Input** | Not enough data | Not enough data | 
| **Domain Name** | Not enough data | Not enough data | 

#### Growth

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **SEO** | Not enough data | Not enough data | 
| **Site Analytics** | Not enough data | Not enough data | 
| **Marketing Tools** | Not enough data | Not enough data | 
| **E-Commerce** | Not enough data | Not enough data | 
| **Hosting** | Not enough data | Not enough data | 

#### Content

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Email Integrations** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Permissions** | Not enough data | Not enough data | 
| **WordPress Tool** | Not enough data | Not enough data | 

#### Support

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Customer Support** | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **Confluence** | N/A | N/A |

#### Knowledge Base

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | Bitrix24 | Confluence | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Project Collaboration Software](https://www.g2.com/categories/project-collaboration), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software)

**Unique to Bitrix24 (12):** [Kanban Project Management Software](https://www.g2.com/categories/kanban-project-management), [AI Writing Assistants](https://www.g2.com/categories/ai-writing-assistant), [Cloud Content Collaboration Software](https://www.g2.com/categories/cloud-content-collaboration), [CRM Software](https://www.g2.com/categories/crm), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Project Management Software](https://www.g2.com/categories/project-management), [Employee Intranet Software](https://www.g2.com/categories/employee-intranet), [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [Document Management Software](https://www.g2.com/categories/document-management), [Website Builder Software](https://www.g2.com/categories/website-builder), [Help Desk Software](https://www.g2.com/categories/help-desk), [Calendar Software](https://www.g2.com/categories/calendar-software)

**Unique to Confluence (3):** [Unified Workspaces Software](https://www.g2.com/categories/unified-workspaces), [Work Management Software](https://www.g2.com/categories/work-management), [IT Documentation Software](https://www.g2.com/categories/it-documentation)


---
## Reviewer Demographics

### By Company Size

| Segment | Bitrix24 | Confluence | 
|---|---|---|
| **Small-Business** | 54.1% | 18.4% | 
| **Mid-Market** | 32.3% | 48.3% | 
| **Enterprise** | 13.5% | 33.3% | 

### By Industry

#### Bitrix24

- **Information Technology and Services:** 14.2%
- **Marketing and Advertising:** 10.4%
- **Higher Education:** 5.8%
- **Computer Software:** 5.6%
- **Financial Services:** 3.7%
- **Telecommunications:** 3.3%
- **Retail:** 2.8%
- **Real Estate:** 2.5%
- **Internet:** 2.3%
- **Banking:** 2.1%
- **Other:** 47.4%

#### Confluence

- **Computer Software:** 20.9%
- **Information Technology and Services:** 19.5%
- **Internet:** 6.3%
- **Financial Services:** 5.5%
- **Marketing and Advertising:** 4.4%
- **Hospital & Health Care:** 2.4%
- **Telecommunications:** 2.2%
- **Higher Education:** 2.1%
- **Retail:** 2.0%
- **Insurance:** 1.6%
- **Other:** 33.1%

---
## Alternatives

### Alternatives to Bitrix24

- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (47896 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12316 reviews)
- [monday Work Management](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (15344 reviews)
- [Basecamp](https://www.g2.com/products/basecamp/reviews) — 4.1/5 stars (5482 reviews)
- [Wrike](https://www.g2.com/products/wrike/reviews) — 4.2/5 stars (4529 reviews)
- [Progress Podio](https://www.g2.com/products/progress-podio/reviews) — 4.2/5 stars (518 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39022 reviews)
- [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13618 reviews)
- [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (365 reviews)
- [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) — 4.3/5 stars (415 reviews)

### Alternatives to Confluence

- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39022 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12316 reviews)
- [Wrike](https://www.g2.com/products/wrike/reviews) — 4.2/5 stars (4529 reviews)
- [Document360](https://www.g2.com/products/document360/reviews) — 4.7/5 stars (512 reviews)
- [monday Work Management](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (15344 reviews)
- [Progress Podio](https://www.g2.com/products/progress-podio/reviews) — 4.2/5 stars (518 reviews)
- [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13618 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (11748 reviews)
- [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2316 reviews)
- [Stack Overflow Internal](https://www.g2.com/products/stack-overflow-internal/reviews) — 4.5/5 stars (792 reviews)

---
## Top Discussions

### Bitrix24

- Title: [What is Bitrix24 used for?](https://www.g2.com/discussions/what-is-bitrix24-used-for) — 2 comments
  > **Top comment:** "We utilize Bitrix24 for CRM, Unified Communications and documentation storage.  It is a secure way for us to collaborate with partners and customers."
- Title: [How does bitrix24 make money?](https://www.g2.com/discussions/how-does-bitrix24-make-money) — 2 comments
  > **Top comment:** "It offers subscription plans for both online and as a self-hosted platform"
- Title: [Is bitrix24 really free?](https://www.g2.com/discussions/is-bitrix24-really-free) — 2 comments, 1 upvote
  > **Top comment:** "1 months free"
- Title: [What is the use of bitrix24?](https://www.g2.com/discussions/what-is-the-use-of-bitrix24) — 2 comments
  > **Top comment:** "CRM System - one of the best in class. Nice integration with call center facilities and sales team."
- Title: [Is bitrix24 any good?](https://www.g2.com/discussions/is-bitrix24-any-good) — 1 comment, 1 upvote
  > **Top comment:** "Perhaps one of the top 5 when considering marketing, sales, after-sales collaboration, and projects."

### Confluence

- Title: [What is confluence tool used for?](https://www.g2.com/discussions/what-is-confluence-tool-used-for) — 6 comments
  > **Top comment:** "In short, it is a tool to collaborate on content across an organization, track changes/workflows for policies and procedures, and even act as an internal..."
- Title: [How is Confluence being utilized to improve knowledge management and collaboration in remote work environments?](https://www.g2.com/discussions/how-is-confluence-being-utilized-to-improve-knowledge-management-and-collaboration-in-remote-work-environments) — 3 comments, 1 upvote
  > **Top comment:** "In my opinion the possibility of sharing and editing knowledge easily is a main power here. Every who has rights to editing files could easy correct them and..."
- Title: [What is Confluence used for?](https://www.g2.com/discussions/what-is-confluence-used-for) — 3 comments, 1 upvote
  > **Top comment:** "Documentation, Internal knowledge base, blog posts."
- Title: [What are the characteristics of confluence?](https://www.g2.com/discussions/what-are-the-characteristics-of-confluence) — 3 comments
  > **Top comment:** "It's a helpful tool for documentation, summaries, and collaboration. Information is organized and surfaced in a comprehensive (but not overwhelming) format...."
- Title: [Uses for Confluence?](https://www.g2.com/discussions/uses-for-confluence) — 3 comments, 1 upvote
  > **Top comment:** "Yes we use it. We have an internal intranet on sharepoint but we use confluence for all our development documentation because it has its tight integration..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/bitrix24-vs-confluence)