# Bitrix24 vs Close Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Close excels in user-friendliness, with many users highlighting its intuitive interface and quick setup process. One user mentioned, "Close is very easy to learn and use as a CRM," which is a significant advantage for teams looking to minimize training time.
- **Users say** that Bitrix24 offers a comprehensive suite of tools that integrate various business functions, such as CRM, task management, and internal communication. A founder noted, "Bitrix24 provides a centralized environment where CRM, internal communication, task management, and workflow automation coexist," making it a strong choice for businesses seeking an all-in-one solution.
- **Reviewers mention** that Close's forecasting feature is particularly valuable for sales teams, enhancing their ability to manage pipelines effectively. One user stated, "I also value its forecasting feature," indicating that this capability is a key selling point for those focused on sales performance.
- **According to verified reviews** , Bitrix24 is praised for its cost-effectiveness, especially for small businesses. Users appreciate its ability to unify various operational aspects without the need for multiple tools, with one user calling it their "Low Budget ERP," which highlights its affordability and functionality.
- **G2 reviewers report** that Close has a higher overall satisfaction score, reflecting its strong market presence and user approval. With a G2 Score of 80.71, users consistently express their contentment with the platform, particularly in areas like ease of use and quality of support.
- **Users say** that while Bitrix24 provides a wide range of features, some find it challenging to configure to their specific needs. This sentiment is echoed in feedback about occasional difficulties in matching workflows, suggesting that while it offers versatility, it may require more effort to tailor to individual business processes.



| | Bitrix24 | Close | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 608 | 2,039 | 
| **Largest Market Segment** | Small-Business (54.1% of reviews) | Small-Business (79.2% of reviews) | 
| **Entry Level Price** | Free | $9.00 1 Seat Per Month | 

---
## Top Pros & Cons

### Bitrix24

Pros:
- Ease of Use (22 reviews)
- Team Collaboration (21 reviews)

Cons:
- Learning Curve (10 reviews)
- Performance Issues (9 reviews)

### Close

Pros:
- Ease of Use (753 reviews)
- Helpful (441 reviews)

Cons:
- Missing Features (244 reviews)
- Call Issues (181 reviews)

---
## Ratings Comparison
| Rating | Bitrix24 | Close | 
|---|---|---|
  | **Meets Requirements** | 8.2 (504 reviews) | 9.1 (1755 reviews) | 
  | **Ease of Use** | 7.9 (511 reviews) | 9.2 (1799 reviews) | 
  | **Ease of Setup** | 7.7 (221 reviews) | 9.0 (1136 reviews) | 
  | **Ease of Admin** | 7.7 (201 reviews) | 9.0 (568 reviews) | 
  | **Quality of Support** | 7.7 (462 reviews) | 9.3 (1570 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.9 (191 reviews) | 9.3 (563 reviews) | 
  | **Product Direction (% positive)** | 8.2 (492 reviews) | 9.5 (1768 reviews) | 

---
## Pricing

### Bitrix24

#### Entry-Level Pricing

Plan: Free Edition

Price: Free

Description: 100% Free for Unlimited Users

Key Features:
- Collaboration
- CRM
- Task Management

[Browse all 5 editions](https://www.g2.com/products/bitrix24/pricing)

#### Free Trial

Yes

### Close

#### Entry-Level Pricing

Plan: Solo

Price: $9.00 1 Seat Per Month

Description: Built for the individual who wants every lead, pipeline, and conversation in one place.

Key Features:
- 1 user included

[Browse all 4 editions](https://www.g2.com/products/close/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | 8.1/10 | 118 |
| **Close** | 8.6/10 | 1525 |

#### Sales Force Automation

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Contact & Account Management** | 8.5 (77 reviews) | 9.0 (1363 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 8.2 (65 reviews) | Feature Not Available | 
| **Opportunity & Pipeline Mgmt.** | 8.6 (80 reviews) | 9.0 (1363 reviews) ✓ Verified | 
| **Task / Activity Management** | 8.9 (85 reviews) | 9.0 (1394 reviews) ✓ Verified | 
| **Territory & Quota Management** | 7.8 (67 reviews) | 8.3 (1166 reviews) | 
| **Desktop Integration** | 8.4 (73 reviews) | 9.1 (1310 reviews) ✓ Verified | 
| **Product & Price List Management** | 8.0 (66 reviews) | 8.4 (1124 reviews) | 
| **Quote & Order Management** | 7.8 (68 reviews) | 8.3 (1131 reviews) | 
| **Customer Contract Management** | 8.1 (71 reviews) | 8.4 (1162 reviews) | 

#### Marketing Automation

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Email Marketing** | 8.0 (74 reviews) | 8.7 (1264 reviews) | 
| **Campaign Management** | 8.0 (68 reviews) | 8.5 (1219 reviews) | 
| **Lead Management** | 8.6 (81 reviews) | 9.2 (1343 reviews) | 
| **Marketing ROI Analytics** | 7.7 (67 reviews) | 8.2 (1133 reviews) | 

#### Customer Support

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Case Management** | 7.8 (74 reviews) | 8.7 (1216 reviews) ✓ Verified | 
| **Customer Support Portal** | 7.9 (74 reviews) | 8.7 (1226 reviews) ✓ Verified | 
| **Knowledge Base** | 8.2 (75 reviews) | 8.7 (1260 reviews) ✓ Verified | 
| **Call Center Features** | 8.2 (71 reviews) | 8.7 (1253 reviews) ✓ Verified | 
| **Support Analytics** | 7.9 (73 reviews) | 8.6 (1200 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Reporting** | 8.2 (73 reviews) | 8.7 (1263 reviews) ✓ Verified | 
| **Dashboards** | 8.1 (73 reviews) | 8.8 (1283 reviews) ✓ Verified | 
| **Forecasting** | 7.6 (66 reviews) | 8.2 (1142 reviews) | 

#### Mobile & Social

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Social Collaboration Features** | 8.1 (76 reviews) | 8.2 (1075 reviews) | 
| **Social Network Integration** | 8.0 (69 reviews) | 7.9 (1098 reviews) | 
| **Mobile User Support** | 8.2 (70 reviews) | 8.2 (1089 reviews) | 

#### Platform

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Customization** | 7.9 (65 reviews) | 8.7 (1197 reviews) ✓ Verified | 
| **Workflow Capability** | 7.7 (64 reviews) | 8.8 (1215 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 7.9 (63 reviews) | 8.9 (1197 reviews) | 
| **Internationalization** | 7.7 (60 reviews) | 8.5 (1124 reviews) | 
| **Sandbox / Test Environments** | 7.0 (57 reviews) | 8.0 (1070 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 7.8 (61 reviews) | 8.4 (1097 reviews) | 
| **Performance and Reliability** | 8.0 (61 reviews) | 9.1 (1215 reviews) ✓ Verified | 
| **Output Document Generation** | 7.7 (56 reviews) | 8.4 (1115 reviews) | 

#### Integration

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Data Import & Export Tools** | 7.8 (59 reviews) | 8.8 (1123 reviews) ✓ Verified | 
| **Integration APIs** | 7.9 (60 reviews) | 8.7 (1125 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 7.6 (57 reviews) | 8.5 (1060 reviews) ✓ Verified | 

#### Agentic AI - CRM

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Autonomous Task Execution** | 8.7 (10 reviews) | 8.5 (82 reviews) | 
| **Multi-step Planning** | 9.2 (10 reviews) | 8.5 (80 reviews) | 
| **Cross-system Integration** | 8.1 (12 reviews) | 8.5 (81 reviews) | 
| **Adaptive Learning** | 8.3 (10 reviews) | 8.5 (81 reviews) | 
| **Natural Language Interaction** | 8.5 (10 reviews) | 8.7 (81 reviews) | 
| **Proactive Assistance** | 8.5 (10 reviews) | 8.8 (80 reviews) | 
| **Decision Making** | 8.8 (11 reviews) | 8.7 (80 reviews) | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | 7.0/10 | 14 |
| **Close** | N/A | N/A |

#### Ticket and Case Management

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | 7.0 (5 reviews) | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Bitrix24 | Close | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | 

#### Platform

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Mobile User Support** | 7.7 (5 reviews) | Not enough data | 
| **Customization ** | 6.7 (5 reviews) | Not enough data | 
| **User, Role, and Access Management** | 7.8 (6 reviews) | Not enough data | 
| **Integration** | 8.0 (5 reviews) | Not enough data | 
| **Reporting** | 7.0 (5 reviews) | Not enough data | 
| **Dashboards** | 7.3 (5 reviews) | Not enough data | 

### Cloud Content Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | 8.5/10 | 180 |
| **Close** | N/A | N/A |

#### File Management

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Device Syncing** | 8.6 (146 reviews) | Not enough data | 
| **Web Interface** | 8.7 (150 reviews) | Not enough data | 
| **File Type Support** | 8.7 (151 reviews) | Not enough data | 
| **Search** | 8.4 (151 reviews) | Not enough data | 
| **Mobile Apps** | 8.0 (141 reviews) | Not enough data | 

#### Agentic AI - Cloud Content Collaboration

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Collaboration

| Feature | Bitrix24 | Close | 
|---|---|---|
| **File following** | 8.7 (147 reviews) | Not enough data | 
| **File Sharing** | 8.7 (149 reviews) | Not enough data | 
| **Simultaneously Editing** | 8.3 (143 reviews) | Not enough data | 
| **Change Tracking / Audit Logs** | 8.3 (143 reviews) | Not enough data | 

#### Administration

| Feature | Bitrix24 | Close | 
|---|---|---|
| **User and Role Management** | 8.9 (147 reviews) | Not enough data | 
| **Policies and Controls** | 8.7 (142 reviews) | Not enough data | 
| **Device Management** | 8.5 (141 reviews) | Not enough data | 
| **Storage Limits** | 8.2 (141 reviews) | Not enough data | 
| **Storage Zones** | 8.5 (139 reviews) | Not enough data | 
| **Security** | 8.7 (146 reviews) | Not enough data | 

#### Platform

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Performance and Reliability** | 8.8 (55 reviews) | Not enough data | 
| **Reporting and Auditing** | 8.4 (52 reviews) | Not enough data | 
| **System of Record Integration** | 8.4 (51 reviews) | Not enough data | 
| **APIs** | 8.6 (45 reviews) | Not enough data | 

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **Close** | N/A | N/A |

#### Communication

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Status Updates** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | 

#### Content Management

| Feature | Bitrix24 | Close | 
|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 

#### Administration

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Moderation** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

### Project Management

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | 8.2/10 | 58 |
| **Close** | N/A | N/A |

#### Tasks

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Creation & Assignment** | 8.8 (43 reviews) | Not enough data | 
| **Due Dates** | 8.7 (42 reviews) | Not enough data | 
| **Task Prioritization** | 8.8 (47 reviews) | Not enough data | 
| **To-Do Lists** | 8.9 (47 reviews) | Not enough data | 
| **Dependencies** | 8.5 (42 reviews) | Not enough data | 
| **Mass Updates** | 8.2 (41 reviews) | Not enough data | 
| **Drag & Drop** | 8.3 (44 reviews) | Not enough data | 
| **Recurring Tasks** | 8.4 (44 reviews) | Not enough data | 

#### Projects

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Planning** | 8.1 (44 reviews) | Not enough data | 
| **Project Map** | 8.5 (43 reviews) | Not enough data | 
| **GANTT** | 8.2 (40 reviews) | Not enough data | 
| **Calendar View** | 8.9 (44 reviews) | Not enough data | 
| **Views** | 8.2 (40 reviews) | Not enough data | 
| **Project Budgeting** | 8.2 (39 reviews) | Not enough data | 
| **Issue Tracking** | 7.7 (40 reviews) | Not enough data | 
| **Templates** | 7.9 (42 reviews) | Not enough data | 
| **Critical Path** | 7.7 (39 reviews) | Not enough data | 
| **Time & Expense** | 8.1 (41 reviews) | Not enough data | 
| **Methodologies** | 7.8 (37 reviews) | Not enough data | 

#### Resource Management

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Resource Definiton** | 8.0 (39 reviews) | Not enough data | 
| **Capacity** | 8.4 (39 reviews) | Not enough data | 
| **Scheduling** | 8.7 (39 reviews) | Not enough data | 

#### Project Monitoring

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Baselining / KPIs** | 7.7 (40 reviews) | Not enough data | 
| **Resource Allocation** | 7.8 (39 reviews) | Not enough data | 
| **Dashboards** | 8.2 (41 reviews) | Not enough data | 

#### Generative AI

| Feature | Bitrix24 | Close | 
|---|---|---|
| **AI Text Generation** | 6.6 (24 reviews) | Not enough data | 
| **AI Text Summarization** | 7.2 (23 reviews) | Not enough data | 

#### Agentic AI - Project Management

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **Close** | 8.9/10 | 147 |

#### Lead Facilitation

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | 7.9 (133 reviews) | 
| **Lead Qualification** | Not enough data | 8.6 (133 reviews) | 
| **Lead Follow-up** | Not enough data | 9.0 (140 reviews) | 
| **Meeting Scheduling ** | Not enough data | 8.6 (134 reviews) | 

#### Organization

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | 9.2 (136 reviews) | 
| **Data Entry** | Not enough data | 8.9 (133 reviews) | 
| **Integrations / APIs** | Not enough data | 8.9 (133 reviews) | 

#### Performance Analysis

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Coaching ** | Not enough data | 8.2 (127 reviews) | 
| **Peformance Tracking** | Not enough data | 8.9 (134 reviews) | 

#### Sales Analysis

| Feature | Bitrix24 | Close | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | 8.3 (134 reviews) | 
| **Sales Forecasting ** | Not enough data | 8.6 (134 reviews) | 

#### Generative AI

| Feature | Bitrix24 | Close | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.4 (82 reviews) | 
| **AI Text Summarization** | Not enough data | 8.7 (82 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.8 (9 reviews) | 
| **Multi-step Planning** | Not enough data | 9.6 (9 reviews) | 
| **Cross-system Integration** | Not enough data | 9.4 (9 reviews) | 
| **Adaptive Learning** | Not enough data | 9.4 (9 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.8 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 8.9 (9 reviews) | 
| **Decision Making** | Not enough data | 9.8 (8 reviews) | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **Close** | 8.6/10 | 229 |

#### Integrated Workflows

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Task Management** | Not enough data | 9.1 (220 reviews) | 
| **Email Tracking/Automation** | Not enough data | 9.1 (223 reviews) | 
| **Calls and Voice** | Not enough data | 9.0 (215 reviews) | 
| **Other Outreach Options ** | Not enough data | 8.7 (212 reviews) | 
| **CRM Integration** | Not enough data | 9.0 (217 reviews) | 
| **Calendar** | Not enough data | 9.0 (221 reviews) | 
| **Shared Records** | Not enough data | 8.9 (220 reviews) | 

#### Repeatability and Reportability

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Content Management** | Not enough data | 8.6 (215 reviews) | 
| **Workflow Management** | Not enough data | 8.9 (215 reviews) | 
| **Workflow Performance** | Not enough data | 8.9 (206 reviews) | 
| **Sales Coaching and Insights** | Not enough data | 8.3 (204 reviews) | 
| **Gamification** | Not enough data | 7.8 (201 reviews) | 

#### AI and Automation

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Lead Prioritization** | Not enough data | 8.2 (194 reviews) | 
| **Lead Scoring** | Not enough data | 8.1 (197 reviews) | 
| **Best Time of Day Scheduling** | Not enough data | 8.2 (190 reviews) | 
| **Buyer Intelligence** | Not enough data | 7.9 (198 reviews) | 
| **Machine Learning** | Not enough data | 7.8 (196 reviews) | 

#### Generative AI

| Feature | Bitrix24 | Close | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (197 reviews) | 

#### Agentic AI - Sales Engagement

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (32 reviews) | 
| **Multi-step Planning** | Not enough data | 8.5 (32 reviews) | 
| **Cross-system Integration** | Not enough data | 8.6 (32 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (31 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.8 (31 reviews) | 
| **Proactive Assistance** | Not enough data | 8.8 (32 reviews) | 
| **Decision Making** | Not enough data | 8.9 (32 reviews) | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **Close** | 9.0/10 | 156 |

#### Dialing Options

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Preview Dialing** | Not enough data | 9.1 (150 reviews) | 
| **Progressive Dialing** | Not enough data | 9.2 (151 reviews) | 
| **Predictive Dialing** | Not enough data | 9.4 (17 reviews) | 

#### Agent Tools

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | 8.6 (146 reviews) | 
| **Callback Scheduling ** | Not enough data | 8.8 (142 reviews) | 
| **Call Recording ** | Not enough data | 9.4 (147 reviews) | 

#### Automation

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | 8.9 (141 reviews) | 
| **Interactive Voice Response (IVR)** | Not enough data | 8.5 (142 reviews) | 
| **Call Scrubbing** | Not enough data | 8.6 (142 reviews) | 

#### Agentic AI - Auto Dialer

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.8 (21 reviews) | 
| **Cross-system Integration** | Not enough data | 8.8 (21 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | 9.4 (17 reviews) | 
| **Compliance Monitoring** | Not enough data | 9.3 (17 reviews) | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | 9.5 (17 reviews) | 

### AI Writing Assistant

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **Close** | N/A | N/A |

#### Grammar

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Grammar Check** | Not enough data | Not enough data | 
| **Tone Check** | Not enough data | Not enough data | 
| **Sentence Formatting** | Not enough data | Not enough data | 

#### Formatting

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Plagiarism Check** | Not enough data | Not enough data | 
| **Style Editor** | Not enough data | Not enough data | 
| **Citation Finder** | Not enough data | Not enough data | 

#### Content 

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Idea Recommendation** | Not enough data | Not enough data | 
| **Content Generation** | Not enough data | Not enough data | 
| **Form Generation** | Not enough data | Not enough data | 

#### Product Type

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Standalone Application** | Not enough data | Not enough data | 
| **Plugin** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Bitrix24 | Close | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **Close** | 8.8/10 | 313 |

#### Text Messaging

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Bulk SMS** | Not enough data | 8.8 (265 reviews) ✓ Verified | 
| **Two-Way Text Messaging** | Not enough data | 9.3 (287 reviews) ✓ Verified | 
| **Text Scheduler** | Not enough data | 9.3 (282 reviews) ✓ Verified | 
| **Automatic Replies** | Not enough data | 8.7 (267 reviews) ✓ Verified | 
| **Automatic URL Shortening** | Not enough data | 8.4 (252 reviews) | 
| **MMS Marketing** | Not enough data | 8.7 (257 reviews) | 
| **Personalization** | Not enough data | 8.9 (256 reviews) | 
| **Transactional SMS** | Not enough data | Feature Not Available | 

#### SMS Platform

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Reporting** | Not enough data | 9.0 (280 reviews) ✓ Verified | 
| **Automation** | Not enough data | 9.1 (276 reviews) ✓ Verified | 
| **White Label** | Not enough data | Feature Not Available | 
| **Text-to-Landline** | Not enough data | Feature Not Available | 
| **Short Codes** | Not enough data | Feature Not Available | 
| **API Integration** | Not enough data | 9.0 (263 reviews) ✓ Verified | 

#### Agentic AI - SMS Marketing

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.6 (15 reviews) | 
| **Multi-step Planning** | Not enough data | 8.4 (15 reviews) | 
| **Cross-system Integration** | Not enough data | 9.0 (15 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.7 (15 reviews) | 
| **Proactive Assistance** | Not enough data | 8.9 (15 reviews) | 
| **Decision Making** | Not enough data | 8.6 (15 reviews) | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **Close** | N/A | N/A |

#### Presenter Tools

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Live Preview** | Not enough data | Not enough data | 
| **Notifications Blocker** | Not enough data | Not enough data | 
| **Remote Control** | Not enough data | Not enough data | 
| **Switch Presenter** | Not enough data | Not enough data | 

#### Conferencing Options

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Group Live Chat** | Not enough data | Not enough data | 
| **Audio Conferencing** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 

#### Application Tools

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Password Protection** | Not enough data | Not enough data | 
| **Recording** | Not enough data | Not enough data | 
| **In-Browser Application** | Not enough data | Not enough data | 

#### Agentic AI - Screen Sharing

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Decision Making** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **Close** | 8.6/10 | 117 |

#### Channels

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.6 (106 reviews) | 
| **Open Listening** | Not enough data | 8.6 (107 reviews) | 
| **Physical Media** | Not enough data | 8.0 (107 reviews) | 

#### Design

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 8.5 (109 reviews) | 
| **Create Content** | Not enough data | 7.9 (106 reviews) | 
| **Personalization** | Not enough data | 8.9 (107 reviews) | 
| **Inbound Identification** | Not enough data | 8.9 (106 reviews) | 
| **Regulatory Compliance** | Not enough data | 9.0 (103 reviews) | 

#### Generative AI

| Feature | Bitrix24 | Close | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (103 reviews) | 
| **AI Text Summarization** | Not enough data | 8.8 (102 reviews) | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **Close** | N/A | N/A |

#### Knowledge Pages

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Templates** | Not enough data | Not enough data | 
| **In-Content Feedback** | Not enough data | Not enough data | 
| **Versioning and Version History** | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Not enough data | 
| **Duplicate Detection** | Not enough data | Not enough data | 
| **Content Editor** | Not enough data | Not enough data | 

#### Knowledge Dissemination

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Page Analytics** | Not enough data | Not enough data | 
| **Permissions** | Not enough data | Not enough data | 
| **Knowledge Sharing** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Advanced Search** | Not enough data | Not enough data | 
| **Browser Extension** | Not enough data | Not enough data | 
| **Organization** | Not enough data | Not enough data | 
| **Other Integrations** | Not enough data | Not enough data | 
| **Knowledge Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Knowledge Base

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Kanban Project Management

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | 7.1/10 | 9 |
| **Close** | N/A | N/A |

#### Tasks

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Tasks** | 7.7 (8 reviews) | Not enough data | 
| **Details** | 7.1 (7 reviews) | Not enough data | 
| **Priority** | 7.1 (7 reviews) | Not enough data | 

#### Agentic AI - Kanban Project Management

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Kanban Boards

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Kanban Cards** | 7.6 (7 reviews) | Not enough data | 
| **Drag and Drop** | 7.4 (7 reviews) | Not enough data | 
| **Visibility** | 6.9 (6 reviews) | Not enough data | 

#### Planning

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Workflow** | 7.2 (6 reviews) | Not enough data | 
| **Backlog** | 6.1 (6 reviews) | Not enough data | 
| **Optimization** | 6.7 (6 reviews) | Not enough data | 

### Project Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | 7.4/10 | 16 |
| **Close** | N/A | N/A |

#### Communication

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Chat** | 8.3 (10 reviews) | Not enough data | 
| **Discussions** | 7.9 (8 reviews) | Not enough data | 
| **External** | 7.8 (10 reviews) | Not enough data | 
| **Feedback** | 7.5 (10 reviews) | Not enough data | 
| **Announcements** | 8.0 (9 reviews) | Not enough data | 

#### Content & Documents

| Feature | Bitrix24 | Close | 
|---|---|---|
| **File Sharing** | 8.0 (9 reviews) | Not enough data | 
| **Notes** | 8.0 (9 reviews) | Not enough data | 
| **Search** | 7.8 (9 reviews) | Not enough data | 
| **Versioning** | 6.7 (8 reviews) | Not enough data | 

#### Controls

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Custom Views** | 6.9 (8 reviews) | Not enough data | 
| **Followers** | 6.9 (8 reviews) | Not enough data | 
| **User Management** | 7.6 (9 reviews) | Not enough data | 
| **Calendars** | 7.0 (9 reviews) | Not enough data | 
| **Public Sharing** | 7.6 (9 reviews) | Not enough data | 

#### Project Management

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Task Management** | 7.8 (9 reviews) | Not enough data | 
| **Planning** | 7.7 (10 reviews) | Not enough data | 
| **Visibility** | 7.7 (10 reviews) | Not enough data | 
| **Integration** | 6.9 (9 reviews) | Not enough data | 

#### Remote Collaboration

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Alignment** | 7.2 (9 reviews) | Not enough data | 
| **Accountability** | 7.8 (9 reviews) | Not enough data | 
| **Connectivity** | 7.2 (9 reviews) | Not enough data | 
| **Offline Mode** | 6.9 (8 reviews) | Not enough data | 

#### Generative AI

| Feature | Bitrix24 | Close | 
|---|---|---|
| **AI Text Generation** | 6.7 (9 reviews) | Not enough data | 
| **AI Text Summarization** | 6.8 (10 reviews) | Not enough data | 

#### Agentic AI - Project Collaboration

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | 8.4/10 | 174 |
| **Close** | N/A | N/A |

#### Collaboration Tools

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Screen Sharing** | 8.4 (147 reviews) ✓ Verified | Not enough data | 
| **Presentations** | 7.8 (17 reviews) | Not enough data | 
| **Whiteboarding** | Feature Not Available | Not enough data | 
| **Live Chat** | 8.8 (67 reviews) ✓ Verified | Not enough data | 
| **Hand Raising** | 8.4 (63 reviews) ✓ Verified | Not enough data | 

#### Meeting Coordination

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Scheduling** | 8.5 (149 reviews) ✓ Verified | Not enough data | 
| **Recording** | 8.5 (143 reviews) ✓ Verified | Not enough data | 
| **Participant Permissions** | 8.4 (146 reviews) ✓ Verified | Not enough data | 
| **One-Click Join** | 8.4 (63 reviews) ✓ Verified | Not enough data | 

#### Software Type

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Mobile** | 8.2 (140 reviews) ✓ Verified | Not enough data | 
| **Browser Application** | 8.5 (65 reviews) ✓ Verified | Not enough data | 
| **Desktop Application** | 8.6 (63 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Calendar

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | 7.7/10 | 10 |
| **Close** | N/A | N/A |

#### Calendar View

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Multi-Calendar View** | 8.1 (6 reviews) | Not enough data | 
| **Customizable Viewing** | 7.8 (6 reviews) | Not enough data | 

#### Shared Calendar

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Calendar Collaboration** | 8.1 (6 reviews) | Not enough data | 
| **Multiple Calendar Management** | 7.8 (6 reviews) | Not enough data | 

#### Accessibility

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Screen Reader Compatibility** | 7.5 (6 reviews) | Not enough data | 
| **Keyboard Shortcuts** | 8.1 (6 reviews) | Not enough data | 

#### Integration

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Sync Multiple Calendars** | 7.8 (6 reviews) | Not enough data | 
| **Import Events** | 8.1 (6 reviews) | Not enough data | 
| **Software Integrations** | 8.1 (6 reviews) | Not enough data | 

#### Notifications

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Customized Calendar Notifications** | 8.0 (5 reviews) | Not enough data | 
| **Location-Based Alerts** | 7.7 (5 reviews) | Not enough data | 

#### Generative AI

| Feature | Bitrix24 | Close | 
|---|---|---|
| **AI Text-to-Image** | 7.0 (5 reviews) | Not enough data | 
| **AI Text-to-Speech** | 6.3 (5 reviews) | Not enough data | 
| **AI Image-to-Text** | 6.7 (5 reviews) | Not enough data | 

#### Agentic AI - Calendar

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **Close** | 9.3/10 | 42 |

#### Platform

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Omnichannel** | Not enough data | 8.6 (37 reviews) | 
| **Mobile Access** | Not enough data | 9.1 (38 reviews) | 
| **Queue Management** | Not enough data | 9.2 (38 reviews) | 
| **Call Routing** | Not enough data | 9.3 (38 reviews) | 
| **Call Back** | Not enough data | 9.1 (37 reviews) | 
| **IVR** | Not enough data | 8.6 (37 reviews) | 
| **Automatic Call Distribution** | Not enough data | 9.0 (37 reviews) | 

#### Generative AI

| Feature | Bitrix24 | Close | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 9.1 (37 reviews) | 

#### Workforce Management

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Call Monitoring** | Not enough data | 9.3 (38 reviews) | 
| **Performance Evaluation** | Not enough data | 9.1 (37 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.8 (9 reviews) | 
| **Cross-system Integration** | Not enough data | 9.6 (9 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.8 (10 reviews) | 
| **Proactive Assistance** | Not enough data | 9.8 (9 reviews) | 

#### Administrative

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Call Recording** | Not enough data | 9.7 (40 reviews) | 
| **Reporting & Dashboards** | Not enough data | 9.2 (39 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **Close** | 8.6/10 | 553 |

#### Agentic AI - Email Tracking

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.7 (22 reviews) | 
| **Multi-step Planning** | Not enough data | 8.3 (22 reviews) | 
| **Cross-system Integration** | Not enough data | 8.1 (20 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (21 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.2 (21 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (20 reviews) | 
| **Decision Making** | Not enough data | 8.2 (21 reviews) | 

#### Analytics

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Open Rates** | Not enough data | 8.6 (488 reviews) | 
| **Link Activity** | Not enough data | Feature Not Available | 
| **Attachment Activity** | Not enough data | Feature Not Available | 

#### Customizations

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Email Platform Integration** | Not enough data | 9.0 (496 reviews) | 
| **Email Scheduling** | Not enough data | 9.2 (496 reviews) | 
| **Notifications** | Not enough data | 8.8 (521 reviews) | 
| **Email Categorization** | Not enough data | 8.6 (477 reviews) | 
| **Templates** | Not enough data | 9.2 (519 reviews) | 

#### Generative AI

| Feature | Bitrix24 | Close | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **Close** | 8.7/10 | 176 |

#### Agentic AI - Sales Analytics

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.0 (17 reviews) | 
| **Cross-system Integration** | Not enough data | 8.9 (17 reviews) | 
| **Adaptive Learning** | Not enough data | 8.8 (16 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.0 (17 reviews) | 
| **Proactive Assistance** | Not enough data | 8.4 (17 reviews) | 

#### Data Sourcing

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Data Sourcing** | Not enough data | 8.5 (163 reviews) | 
| **Exporting & Sharing Data** | Not enough data | 8.7 (163 reviews) | 
| **Multi-Device Data Visualization** | Not enough data | 8.5 (163 reviews) | 
| **Interactive Dashboards** | Not enough data | 8.8 (167 reviews) | 
| **Data Segmentation** | Not enough data | 8.6 (161 reviews) | 

#### Predictive Analytics

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Lead Scoring** | Not enough data | 8.6 (160 reviews) | 
| **Opportunity Scoring** | Not enough data | 8.7 (160 reviews) | 
| **Risk Analysis** | Not enough data | 8.3 (156 reviews) | 
| **Live Forecasting** | Not enough data | 8.4 (158 reviews) | 

#### Sales Management

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Live Pipeline Management** | Not enough data | 9.1 (161 reviews) | 
| **Sales Gamification** | Not enough data | 8.3 (157 reviews) | 
| **Account-Based Analytics** | Not enough data | 8.8 (157 reviews) | 
| **Activity Tracking** | Not enough data | 9.2 (161 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **Close** | 8.9/10 | 714 |

#### Agentic AI - Outbound Call Tracking

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (24 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.4 (24 reviews) | 

#### Calling

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Record Calls** | Not enough data | 9.2 (665 reviews) | 
| **Generate Location** | Not enough data | Feature Not Available | 
| **Call Types** | Not enough data | 9.0 (645 reviews) | 
| **Click-to-Call** | Not enough data | 9.3 (660 reviews) | 
| **Auto Dialer** | Not enough data | 8.8 (31 reviews) | 

#### Contacts

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Personalization** | Not enough data | 8.8 (656 reviews) | 
| **Information Locater** | Not enough data | 8.7 (618 reviews) | 
| **Record Prospect Data** | Not enough data | 9.0 (653 reviews) | 

#### Insights

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Notes** | Not enough data | 9.3 (676 reviews) | 
| **Daily Summary** | Not enough data | 9.0 (630 reviews) | 
| **Automated Voicemails** | Not enough data | 8.7 (592 reviews) | 
| **Automated Emails** | Not enough data | 9.0 (653 reviews) | 
| **Sorts Prospects** | Not enough data | 8.8 (631 reviews) | 
| **Automated Note Taking** | Not enough data | 9.0 (29 reviews) | 

### Employee Intranet

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **Close** | N/A | N/A |

#### Agentic AI - Employee Intranet

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

### Website Builder

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **Close** | N/A | N/A |

#### Customizations

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Templates** | Not enough data | Not enough data | 
| **Drag and Drop** | Not enough data | Not enough data | 
| **HTML Input** | Not enough data | Not enough data | 
| **Domain Name** | Not enough data | Not enough data | 

#### Growth

| Feature | Bitrix24 | Close | 
|---|---|---|
| **SEO** | Not enough data | Not enough data | 
| **Site Analytics** | Not enough data | Not enough data | 
| **Marketing Tools** | Not enough data | Not enough data | 
| **E-Commerce** | Not enough data | Not enough data | 
| **Hosting** | Not enough data | Not enough data | 

#### Content

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Email Integrations** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Permissions** | Not enough data | Not enough data | 
| **WordPress Tool** | Not enough data | Not enough data | 

#### Support

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Customer Support** | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Bitrix24** | N/A | N/A |
| **Close** | N/A | N/A |

#### Knowledge Base

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | Bitrix24 | Close | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to Bitrix24 (13):** [Project Collaboration Software](https://www.g2.com/categories/project-collaboration), [Kanban Project Management Software](https://www.g2.com/categories/kanban-project-management), [AI Writing Assistants](https://www.g2.com/categories/ai-writing-assistant), [Cloud Content Collaboration Software](https://www.g2.com/categories/cloud-content-collaboration), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Project Management Software](https://www.g2.com/categories/project-management), [Employee Intranet Software](https://www.g2.com/categories/employee-intranet), [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [Document Management Software](https://www.g2.com/categories/document-management), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [Website Builder Software](https://www.g2.com/categories/website-builder), [Help Desk Software](https://www.g2.com/categories/help-desk), [Calendar Software](https://www.g2.com/categories/calendar-software)

**Unique to Close (9):** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)


---
## Reviewer Demographics

### By Company Size

| Segment | Bitrix24 | Close | 
|---|---|---|
| **Small-Business** | 54.1% | 79.2% | 
| **Mid-Market** | 32.3% | 20.2% | 
| **Enterprise** | 13.5% | 0.7% | 

### By Industry

#### Bitrix24

- **Information Technology and Services:** 14.2%
- **Marketing and Advertising:** 10.4%
- **Higher Education:** 5.8%
- **Computer Software:** 5.6%
- **Financial Services:** 3.7%
- **Telecommunications:** 3.3%
- **Retail:** 2.8%
- **Real Estate:** 2.5%
- **Internet:** 2.3%
- **Banking:** 2.1%
- **Other:** 47.4%

#### Close

- **Marketing and Advertising:** 14.9%
- **Computer Software:** 8.7%
- **Real Estate:** 8.1%
- **Financial Services:** 6.7%
- **Information Technology and Services:** 5.6%
- **Consulting:** 5.3%
- **Professional Training & Coaching:** 4.2%
- **Insurance:** 2.9%
- **Health, Wellness and Fitness:** 2.8%
- **Consumer Services:** 2.5%
- **Other:** 38.3%

---
## Alternatives

### Alternatives to Bitrix24

- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12407 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48005 reviews)
- [monday Work Management](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (15374 reviews)
- [Basecamp](https://www.g2.com/products/basecamp/reviews) — 4.1/5 stars (5485 reviews)
- [Wrike](https://www.g2.com/products/wrike/reviews) — 4.2/5 stars (4530 reviews)
- [Progress Podio](https://www.g2.com/products/progress-podio/reviews) — 4.2/5 stars (518 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39040 reviews)
- [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13636 reviews)
- [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4351 reviews)
- [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (365 reviews)

### Alternatives to Close

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25793 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13806 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14689 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9648 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3569 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3046 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [HighLevel](https://www.g2.com/products/highlevel/reviews) — 4.6/5 stars (638 reviews)

---
## Top Discussions

### Bitrix24

- Title: [What is Bitrix24 used for?](https://www.g2.com/discussions/what-is-bitrix24-used-for) — 2 comments
  > **Top comment:** "We utilize Bitrix24 for CRM, Unified Communications and documentation storage.  It is a secure way for us to collaborate with partners and customers."
- Title: [How does bitrix24 make money?](https://www.g2.com/discussions/how-does-bitrix24-make-money) — 2 comments
  > **Top comment:** "It offers subscription plans for both online and as a self-hosted platform"
- Title: [Is bitrix24 really free?](https://www.g2.com/discussions/is-bitrix24-really-free) — 2 comments, 1 upvote
  > **Top comment:** "1 months free"
- Title: [What is the use of bitrix24?](https://www.g2.com/discussions/what-is-the-use-of-bitrix24) — 2 comments
  > **Top comment:** "CRM System - one of the best in class. Nice integration with call center facilities and sales team."
- Title: [Is bitrix24 any good?](https://www.g2.com/discussions/is-bitrix24-any-good) — 1 comment, 1 upvote
  > **Top comment:** "Perhaps one of the top 5 when considering marketing, sales, after-sales collaboration, and projects."

### Close

- Title: [What is Close used for?](https://www.g2.com/discussions/close-what-is-close-used-for) — 2 comments
  > **Top comment:** "CRM"
- Title: [How long does it take to generate a new integration?](https://www.g2.com/discussions/how-long-does-it-take-to-generate-a-new-integration) — 2 comments, 1 upvote
  > **Top comment:** "Hey Camila, we do not have an integration with Apollo at this time. However, you can request one in this form on our website..."
- Title: [how do I integrate WhatsApp?](https://www.g2.com/discussions/how-do-i-integrate-whatsapp) — 2 comments, 1 upvote
  > **Top comment:** "You can use Zapier or use API's to link them manually."
- Title: [What is Close used for?](https://www.g2.com/discussions/what-is-close-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Close is a conversation-first CRM (customer relationship management) solution built for founders and small, scaling sales teams to manage every conversation..."
- Title: [How fast does close read the feedback provided?](https://www.g2.com/discussions/50910-how-fast-does-close-read-the-feedback-provided) — 1 comment, 1 upvote
  > **Top comment:** "Hi Kamaldeep, thank you for providing feedback for the Close team! We're always working to improve our CRM and take customer feedback seriously. We see all..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/bitrix24-vs-close)