Compare Birdeye and Yotpo

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At a Glance
Birdeye
Birdeye
Star Rating
(4,022)4.7 out of 5
Market Segments
Small-Business (48.4% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plans
Yotpo
Yotpo
Star Rating
(262)4.3 out of 5
Market Segments
Small-Business (74.6% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Free Forever
Free Trial is available
Browse all 3 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that Birdeye excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Yotpo. Users appreciate its ability to consolidate reviews into a single platform, making it easier to manage online reputation effectively.
  • Users say that Yotpo offers a user-friendly experience with its loyalty features and review management. Many find it easy to implement and maintain, highlighting its straightforward setup process and the ability to receive notifications for low-star reviews.
  • Reviewers mention that Birdeye's quality of support is a standout feature, with many users praising the responsiveness and helpfulness of the support team. This contrasts with Yotpo, where some users feel that support could be improved.
  • According to verified reviews, Birdeye shines in ease of use, with users noting that the platform is intuitive and requires minimal training. In comparison, while Yotpo is also considered easy to use, some users report occasional challenges in matching their specific workflow needs.
  • Users highlight that Yotpo is particularly beneficial for small businesses, as it offers a free forever plan, making it accessible for startups. However, Birdeye's comprehensive features and market presence may provide more value for businesses looking to scale.
  • Reviewers appreciate Birdeye's dashboard capabilities, which allow for effective monitoring of social media and customer feedback. Yotpo, while functional, is noted to have less robust features in this area, with users expressing a desire for more advanced monitoring tools.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Browse all 3 pricing plans
Yotpo
Free
Free Forever
Browse all 3 pricing plans
Free Trial
Birdeye
Free Trial is available
Yotpo
Free Trial is available
Ratings
Meets Requirements
9.3
3,453
8.6
211
Ease of Use
9.3
3,508
8.5
213
Ease of Setup
9.1
2,564
8.1
145
Ease of Admin
9.3
2,108
8.2
130
Quality of Support
9.4
3,287
8.8
203
Has the product been a good partner in doing business?
9.4
2,110
8.5
127
Product Direction (% positive)
9.4
3,395
8.2
197
Features by Category
Not enough data
Not enough data
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational MarketingHide 21 FeaturesShow 21 Features
8.7
471
Not enough data
Messenger
8.8
383
|
Verified
Not enough data
8.5
383
|
Verified
Not enough data
8.8
387
|
Verified
Not enough data
8.8
382
|
Verified
Not enough data
Channels
8.9
401
|
Verified
Not enough data
8.9
389
|
Verified
Not enough data
9.0
400
|
Verified
Not enough data
8.1
323
|
Verified
Not enough data
8.3
315
|
Verified
Not enough data
Customers
8.9
388
|
Verified
Not enough data
8.7
377
Not enough data
9.0
386
|
Verified
Not enough data
8.7
371
|
Verified
Not enough data
8.6
352
Not enough data
Agentic AI - Conversational Marketing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
30
Not enough data
8.4
29
Not enough data
8.4
30
Not enough data
Feature Not Available
Not enough data
8.7
31
Not enough data
8.4
327
Not enough data
Text Messaging
9.0
270
Not enough data
9.1
270
Not enough data
8.7
243
Not enough data
9.1
280
Not enough data
Feature Not Available
Not enough data
8.8
241
Not enough data
8.9
254
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
259
Not enough data
9.0
259
Not enough data
8.5
201
Not enough data
8.3
203
Not enough data
8.2
186
Not enough data
8.5
201
Not enough data
Agentic AI - SMS Marketing
7.5
37
Not enough data
7.6
38
Not enough data
7.8
37
Not enough data
7.6
36
Not enough data
7.6
36
Not enough data
7.7
37
Not enough data
Local Listing ManagementHide 6 FeaturesShow 6 Features
8.8
583
Not enough data
Listing Management
8.9
455
|
Verified
Not enough data
8.8
424
|
Verified
Not enough data
8.6
383
Not enough data
8.8
447
|
Verified
Not enough data
Performance
8.9
497
|
Verified
Not enough data
9.1
505
|
Verified
Not enough data
8.6
45
Not enough data
Payment Processing
8.9
41
Not enough data
9.1
42
Not enough data
9.4
42
Not enough data
8.8
38
Not enough data
Administration
8.8
39
Not enough data
8.5
37
Not enough data
8.3
40
Not enough data
8.0
35
Not enough data
8.5
36
Not enough data
8.6
36
Not enough data
8.5
36
Not enough data
Payment Options
7.6
36
Not enough data
9.0
40
Not enough data
Security
8.5
35
Not enough data
Platform
8.5
36
Not enough data
8.4
37
Not enough data
9.0
437
Not enough data
Local Search Optimization
8.6
213
Not enough data
9.1
373
|
Verified
Not enough data
9.2
382
|
Verified
Not enough data
9.4
402
|
Verified
Not enough data
8.8
356
Not enough data
9.1
388
|
Verified
Not enough data
Not enough data
Not enough data
SEO Auditing & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SEO Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Content & Rankings
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Social Media ManagementHide 20 FeaturesShow 20 Features
8.4
537
Not enough data
Content & Collaboration
8.6
415
Not enough data
8.4
408
Not enough data
8.7
417
Not enough data
8.4
397
Not enough data
8.8
408
Not enough data
8.4
407
Not enough data
Social Management
8.7
470
Not enough data
9.0
490
Not enough data
8.5
442
Not enough data
8.9
464
Not enough data
7.9
426
Not enough data
8.3
424
Not enough data
8.4
379
Not enough data
Agentic AI - Social Media Management
8.0
91
Not enough data
8.1
89
Not enough data
7.9
99
Not enough data
8.2
92
Not enough data
8.1
90
Not enough data
8.2
91
Not enough data
8.4
93
Not enough data
8.4
638
Not enough data
Analytics
8.7
492
Not enough data
8.9
486
Not enough data
8.7
464
Not enough data
8.0
414
Not enough data
Customization
8.5
421
Not enough data
8.2
404
Not enough data
8.6
431
Not enough data
8.4
412
Not enough data
Generative AI
8.7
355
Not enough data
8.7
355
Not enough data
Agentic AI - Experience Management
7.9
56
Not enough data
8.2
56
Not enough data
8.2
55
Not enough data
8.2
55
Not enough data
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
8.8
18
Not enough data
Responses
9.4
14
Not enough data
9.3
15
Not enough data
8.6
14
Not enough data
Automation - AI Agents
8.3
12
Not enough data
8.8
14
Not enough data
8.9
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
Platform
9.2
13
Not enough data
9.3
12
Not enough data
9.0
13
Not enough data
Autonomy - AI Agents
8.5
13
Not enough data
8.3
12
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Generative AI
8.8
17
Not enough data
9.0
13
Not enough data
8.5
264
Not enough data
Patient-Centered Functions
9.0
213
Not enough data
9.3
216
Not enough data
8.0
191
Not enough data
8.8
211
Not enough data
7.8
188
Not enough data
Operations
8.8
214
Not enough data
8.7
203
Not enough data
8.2
206
Not enough data
8.8
201
Not enough data
9.0
206
Not enough data
8.0
195
Not enough data
7.9
189
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
270
Not enough data
Responses
8.8
234
Not enough data
8.7
232
Not enough data
8.7
223
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
239
Not enough data
8.8
226
Not enough data
8.9
236
Not enough data
8.9
228
Not enough data
Feature Not Available
Not enough data
8.8
223
Not enough data
8.9
236
Not enough data
Generative AI
8.4
158
Not enough data
8.7
150
Not enough data
Not enough data
7.6
71
Collection
Not enough data
7.8
44
|
Verified
Not enough data
8.1
60
|
Verified
Not enough data
7.6
57
|
Verified
Not enough data
7.9
53
|
Verified
Not enough data
8.0
48
|
Verified
Agentic AI - Review Management
Not enough data
6.7
6
Not enough data
6.1
6
Moderation
Not enough data
8.2
61
|
Verified
Not enough data
7.9
55
|
Verified
Not enough data
7.7
43
|
Verified
Use Cases
Not enough data
8.5
62
|
Verified
Not enough data
7.7
43
|
Verified
Not enough data
8.2
53
|
Verified
Administration
Not enough data
7.5
52
|
Verified
Not enough data
7.5
40
|
Verified
Not enough data
8.0
51
|
Verified
Not enough data
8.1
51
|
Verified
Not enough data
7.5
34
|
Verified
Display Options
Not enough data
7.5
40
|
Verified
Not enough data
7.8
56
|
Verified
Not enough data
7.6
57
|
Verified
Not enough data
7.5
50
|
Verified
Generative AI
Not enough data
6.2
13
8.9
726
Not enough data
Feedback Management
8.7
516
Not enough data
Feature Not Available
Not enough data
9.0
601
Not enough data
Feedback Analysis
8.7
522
Not enough data
8.8
528
Not enough data
8.6
517
Not enough data
Feedback Sources
9.5
682
Not enough data
9.1
583
Not enough data
Feature Not Available
Not enough data
8.9
546
Not enough data
Generative AI
8.7
424
Not enough data
8.7
417
Not enough data
Conversational SupportHide 10 FeaturesShow 10 Features
8.7
437
Not enough data
Conversational Platform
8.8
386
Not enough data
Feature Not Available
Not enough data
8.8
341
Not enough data
8.9
312
Not enough data
Support Automation
8.7
331
Not enough data
8.7
339
Not enough data
8.8
332
Not enough data
8.6
298
Not enough data
Generative AI
8.4
235
Not enough data
8.4
233
Not enough data
Not enough data
6.8
42
Loyalty Experience
Not enough data
8.2
39
Not enough data
8.3
39
Not enough data
7.3
30
Not enough data
8.0
33
Not enough data
7.0
22
Not enough data
7.6
27
Loyalty Platform
Not enough data
7.8
31
Not enough data
7.9
27
Not enough data
7.7
31
Not enough data
7.2
23
Not enough data
7.5
33
Agentic AI - Loyalty Management
Not enough data
4.0
7
Not enough data
5.2
7
Not enough data
5.0
7
Not enough data
4.0
7
User-Generated ContentHide 12 FeaturesShow 12 Features
Not enough data
7.5
5
Visual UGC
Not enough data
7.7
5
Not enough data
6.7
5
Not enough data
7.7
5
Not enough data
7.0
5
Integrations
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
7.7
5
Support
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
8.8
572
Not enough data
Generative AI
8.6
182
Not enough data
8.6
179
Not enough data
8.1
170
Not enough data
Communication
9.0
356
|
Verified
Not enough data
9.0
381
|
Verified
Not enough data
8.6
266
Not enough data
9.2
357
|
Verified
Not enough data
8.4
243
Not enough data
Internal Use
8.8
502
|
Verified
Not enough data
9.0
349
|
Verified
Not enough data
8.7
268
Not enough data
8.8
272
Not enough data
9.2
334
|
Verified
Not enough data
8.6
269
Not enough data
AI Content Creation PlatformsHide 6 FeaturesShow 6 Features
8.3
26
Not enough data
Content Generation - AI Content Creation Platforms
7.7
25
Not enough data
8.1
24
Not enough data
8.5
24
Not enough data
Management - AI Content Creation Platforms
7.9
22
Not enough data
8.6
24
Not enough data
8.6
24
Not enough data
Answer Engine Optimization (AEO)Hide 10 FeaturesShow 10 Features
Not enough data
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
8.5
50
Not enough data
Agentic AI - Customer Advocacy
8.5
47
Not enough data
8.4
47
Not enough data
8.6
47
Not enough data
Online Reputation ManagementHide 18 FeaturesShow 18 Features
8.5
2,297
8.1
57
Consumer Intelligence
9.3
1980
|
Verified
9.1
48
|
Verified
8.6
1428
|
Verified
Feature Not Available
8.8
1622
|
Verified
8.6
38
|
Verified
Reporting
Feature Not Available
8.1
18
8.8
1630
|
Verified
8.0
36
|
Verified
9.2
1996
|
Verified
8.5
52
|
Verified
Media Monitoring
8.7
1637
|
Verified
7.1
15
8.7
1491
|
Verified
7.9
34
|
Verified
8.4
1268
8.2
28
In-House Management
Feature Not Available
Feature Not Available
Feature Not Available
7.7
15
Generative AI
Feature Not Available
Not enough data
Agentic AI - Online Reputation Management
8.1
307
Not enough data
8.0
287
Not enough data
8.2
327
Not enough data
8.2
290
Not enough data
8.1
294
Not enough data
8.1
287
Not enough data
Not enough data
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
8.2
12
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
7
Not enough data
7.7
8
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.3
7
Not enough data
8.9
9
Not enough data
8.1
6
Not enough data
9.2
8
Not enough data
Automation
8.2
10
Not enough data
9.4
8
Not enough data
7.9
7
Not enough data
Autonomy
7.9
7
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reviews
Reviewers' Company Size
Birdeye
Birdeye
Small-Business(50 or fewer emp.)
48.4%
Mid-Market(51-1000 emp.)
35.2%
Enterprise(> 1000 emp.)
16.4%
Yotpo
Yotpo
Small-Business(50 or fewer emp.)
74.6%
Mid-Market(51-1000 emp.)
23.4%
Enterprise(> 1000 emp.)
2.0%
Reviewers' Industry
Birdeye
Birdeye
Hospital & Health Care
9.9%
Real Estate
9.5%
Construction
7.2%
Marketing and Advertising
6.5%
Medical Practice
6.2%
Other
60.8%
Yotpo
Yotpo
Retail
20.6%
Apparel & Fashion
12.1%
Consumer Goods
11.7%
Health, Wellness and Fitness
7.3%
Food & Beverages
5.6%
Other
42.7%
Alternatives
Birdeye
Birdeye Alternatives
SOCi
SOCi
Add SOCi
HighLevel
HighLevel
Add HighLevel
Vendasta AI Platform
Vendasta AI Platform
Add Vendasta AI Platform
Reputation
Reputation
Add Reputation
Yotpo
Yotpo Alternatives
Bazaarvoice
Bazaarvoice
Add Bazaarvoice
Reviews.io
Reviews.io
Add Reviews.io
Smile.io
Smile.io
Add Smile.io
Okendo
Okendo
Add Okendo
Discussions
Birdeye
Birdeye Discussions
How do you delete a review you post on this site?
7 Comments
Jennifer C.
JC
Hi Kurt, to delete a G2 review, you can contact G2 support or log into your G2 profile. If you're referencing a review you left on a Birdeye site, feel free...Read more
What is BirdEye?
4 Comments
Joseph S.
JS
It’s an Online Reputation and Social Media Management Platform.Read more
Are BirdEye reviews fake?
2 Comments
Benjamin W.
BW
Birdeye reviews are not fake. They aggregate reviews across the web from various sources such as Facebook and Google. Reviews can also be directly posted to...Read more
Yotpo
Yotpo Discussions
What is Yotpo used for?
1 Comment
Migena P.
MP
Yotpo is a customer engagement and retention platform that helps e-commerce brands build trust, increase conversions, and grow customer lifetime value. It...Read more
Monty the Mongoose crying
Yotpo has no more discussions with answers