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Compare Birdeye and Vendasta AI Platform 
Featured Products
At a Glance
Market Segments
Small-Business (50.8% of reviews)
Small-Business (87.3% of reviews)
Entry-Level Pricing
Contact Us
$79.00 Per Month
Birdeye
Star Rating
(3,729)4.7 out of 5
Market Segments
Small-Business (50.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansVendasta AI Platform
Star Rating
(430)4.5 out of 5
Market Segments
Small-Business (87.3% of reviews)
Pros & Cons
Entry-Level Pricing
$79.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Birdeye significantly outperforms Vendasta AI Platform in overall user satisfaction, reflected in its higher G2 Score of 86.66 compared to Vendasta's 41.43. This suggests that users find Birdeye to be a more reliable and effective solution for their needs.
- Users say that Birdeye's user-friendly interface and consolidated features make it easy to manage reviews and customer feedback, with one reviewer highlighting the convenience of tracking and responding to reviews from multiple platforms in one place. In contrast, while Vendasta is noted for its solid platform, some users mention challenges in configuration and workflow alignment.
- According to verified reviews, Birdeye excels in customer support, receiving a quality rating of 9.4, which users appreciate for its responsiveness and helpfulness. Vendasta, while also rated positively at 9.1, may not match the level of support that Birdeye users experience, indicating a potential area for improvement.
- Reviewers mention that Birdeye's ease of setup and use is a standout feature, with a score of 9.3, making it accessible for businesses of all sizes. Vendasta, while user-friendly, has a slightly lower score of 8.5, suggesting that some users may face a steeper learning curve when getting started.
- Users highlight the effectiveness of Birdeye's reputation management tools, which allow businesses to address customer complaints proactively. This capability is particularly praised for enhancing customer relationships. Vendasta also offers reputation management features, but users have noted that they may not be as comprehensive or intuitive as those found in Birdeye.
- According to recent feedback, Birdeye's analytics and reporting capabilities are well-received, with users finding them helpful for tracking performance and making informed decisions. Vendasta's analytics features are also appreciated, but some users feel they could benefit from more robust reporting options to better meet their needs.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
Vendasta AI Platform
Starter
$79.00
Per Month
For startup agencies and solopreneuers.
- 1 Team Member seat
- 10 Snapshot Reports / month
- All the software your business clients need to attract, convert, and engage more customers.
Free Trial
Birdeye
Free Trial is available
Vendasta AI Platform
Free Trial is available
Ratings
Meets Requirements
9.3
3,202
8.8
311
Ease of Use
9.3
3,257
8.5
314
Ease of Setup
9.1
2,336
8.2
237
Ease of Admin
9.3
1,932
8.4
236
Quality of Support
9.4
3,059
9.1
298
Has the product been a good partner in doing business?
9.4
1,935
9.0
236
Product Direction (% positive)
9.5
3,166
8.7
272
Features by Category
Sales Force Automation
Not enough data
8.9
26
|
Verified
Not enough data
Feature Not Available
Not enough data
9.2
23
|
Verified
Not enough data
9.0
22
|
Verified
Not enough data
8.7
17
|
Verified
Not enough data
Feature Not Available
Not enough data
8.5
21
|
Verified
Not enough data
8.6
21
|
Verified
Not enough data
Feature Not Available
Marketing Automation
Not enough data
8.7
31
|
Verified
Not enough data
9.0
31
|
Verified
Not enough data
8.7
29
|
Verified
Not enough data
8.9
24
|
Verified
Customer Support
Not enough data
Feature Not Available
Not enough data
9.5
29
|
Verified
Not enough data
9.4
32
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Reporting & Analytics
Not enough data
9.3
34
|
Verified
Not enough data
9.5
37
|
Verified
Not enough data
8.9
21
|
Verified
Mobile & Social
Not enough data
8.3
22
|
Verified
Not enough data
8.6
28
|
Verified
Not enough data
8.3
23
|
Verified
Platform
Not enough data
8.6
24
|
Verified
Not enough data
8.7
26
|
Verified
Not enough data
8.8
30
|
Verified
Not enough data
8.7
21
|
Verified
Not enough data
8.2
19
Not enough data
8.6
22
|
Verified
Not enough data
8.9
29
|
Verified
Not enough data
8.6
22
|
Verified
Integration
Not enough data
8.6
23
|
Verified
Not enough data
8.1
22
Not enough data
8.8
24
|
Verified
Generative AI
Not enough data
Not enough data
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Email Marketing
Not enough data
8.5
42
|
Verified
Not enough data
9.0
41
Not enough data
8.7
40
Not enough data
8.5
37
Online Marketing
Not enough data
8.6
35
Not enough data
8.7
36
|
Verified
Not enough data
Feature Not Available
Not enough data
8.7
39
|
Verified
Not enough data
Feature Not Available
Lead Management
Not enough data
9.1
45
|
Verified
Not enough data
8.8
36
Not enough data
8.6
35
Not enough data
8.6
40
|
Verified
Not enough data
8.6
40
|
Verified
Not enough data
8.6
40
|
Verified
Not enough data
9.0
37
|
Verified
Not enough data
8.3
36
|
Verified
Campaign Management
Not enough data
8.9
46
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Social
Not enough data
8.7
48
Not enough data
9.0
44
Not enough data
8.9
48
|
Verified
Not enough data
9.0
47
Not enough data
9.0
44
Reporting & Analytics
Not enough data
9.1
57
|
Verified
Not enough data
8.7
54
Not enough data
8.3
49
|
Verified
Not enough data
8.5
44
Not enough data
9.0
49
Platform
Not enough data
7.9
48
|
Verified
Not enough data
8.2
47
|
Verified
Not enough data
8.8
50
|
Verified
Not enough data
7.7
33
|
Verified
Not enough data
8.1
25
Not enough data
8.3
46
|
Verified
Not enough data
8.1
30
|
Verified
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
8.3
35
|
Verified
Not enough data
7.4
32
Not enough data
8.5
38
|
Verified
Social Analytics
Not enough data
8.8(won by default)
30
Not enough data
8.6(won by default)
26
Not enough data
8.9(won by default)
32
Not enough data
8.6(won by default)
28
Not enough data
8.3(won by default)
26
Not enough data
7.7(won by default)
17
Not enough data
8.9(won by default)
15
Reports & Dashboards
Not enough data
8.7(won by default)
30
Not enough data
9.0(won by default)
29
Not enough data
8.9(won by default)
30
Not enough data
9.3(won by default)
18
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messenger
8.8
382
|
Verified
Not enough data
8.5
380
|
Verified
Not enough data
8.8
384
|
Verified
Not enough data
8.8
381
|
Verified
Not enough data
Channels
8.9
398
|
Verified
Not enough data
8.9
388
|
Verified
Not enough data
9.0
398
|
Verified
Not enough data
8.1
322
|
Verified
Not enough data
8.3
314
|
Verified
Not enough data
Customers
8.9
387
|
Verified
Not enough data
8.7
375
Not enough data
9.0
384
|
Verified
Not enough data
8.7
369
|
Verified
Not enough data
8.6
350
Not enough data
Agentic AI - Conversational Marketing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
29
Not enough data
8.5
30
Not enough data
8.4
30
Not enough data
Feature Not Available
Not enough data
8.6
29
Not enough data
Billing
Not enough data
8.4
22
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
19
|
Verified
Not enough data
Feature Not Available
Dunning
Not enough data
8.3
12
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Performance
Not enough data
8.6
19
|
Verified
Not enough data
8.5
17
|
Verified
Not enough data
Feature Not Available
Reporting
Not enough data
9.0
13
|
Verified
Not enough data
8.8
11
|
Verified
Not enough data
8.3
13
|
Verified
Agentic AI - Subscription Billing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
9.0
268
Not enough data
9.1
266
Not enough data
8.8
244
Not enough data
9.1
278
Not enough data
Feature Not Available
Not enough data
8.8
241
Not enough data
8.9
253
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
260
Not enough data
9.0
260
Not enough data
8.6
203
Not enough data
8.4
205
Not enough data
8.2
187
Not enough data
8.6
203
Not enough data
Agentic AI - SMS Marketing
7.5
37
Not enough data
7.6
38
Not enough data
7.8
37
Not enough data
7.6
36
Not enough data
7.6
36
Not enough data
7.7
37
Not enough data
Listing Management
8.9
449
|
Verified
9.0
45
|
Verified
8.8
417
|
Verified
9.1
43
|
Verified
8.5
374
8.9
40
|
Verified
8.8
440
|
Verified
9.0
42
|
Verified
Performance
8.9
489
|
Verified
9.0
42
|
Verified
9.0
490
|
Verified
8.9
45
|
Verified
Payment Processing
8.9
42
Not enough data
9.0
42
Not enough data
9.3
42
Not enough data
8.7
38
Not enough data
Administration
8.9
40
Not enough data
8.5
38
Not enough data
8.2
41
Not enough data
8.0
36
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.5
37
Not enough data
Payment Options
7.7
37
Not enough data
9.0
41
Not enough data
Security
8.5
36
Not enough data
Platform
8.6
37
Not enough data
8.4
38
Not enough data
Local Search Optimization
8.6
214
8.9
47
9.1
366
|
Verified
9.0
51
9.2
378
|
Verified
9.4
51
9.4
388
|
Verified
9.3
51
8.8
353
9.1
48
9.1
385
|
Verified
9.1
52
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Auditing & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SEO Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Content & Rankings
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Task Creation
Not enough data
9.6
15
Not enough data
9.4
15
Not enough data
9.5
14
Not enough data
9.5
13
Task Management
Not enough data
9.4
16
Not enough data
9.5
14
Not enough data
9.5
13
Not enough data
9.6
15
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content & Collaboration
8.6
413
9.0
33
8.3
406
8.6
31
8.7
414
8.5
26
8.4
397
8.7
26
8.8
408
8.9
32
8.5
404
9.1
19
Social Management
8.7
457
8.3
65
8.9
463
8.6
71
8.5
443
8.4
63
8.8
450
8.4
65
7.9
426
8.2
54
8.3
424
8.7
18
8.4
378
Not enough data
Agentic AI - Social Media Management
7.9
91
Not enough data
8.0
89
Not enough data
8.0
91
Not enough data
8.2
92
Not enough data
8.1
91
Not enough data
8.2
90
Not enough data
8.3
91
Not enough data
Analytics
8.7
489
Not enough data
8.9
485
Not enough data
8.7
465
Not enough data
8.0
414
Not enough data
Customization
8.5
421
Not enough data
8.2
404
Not enough data
8.6
431
Not enough data
8.4
412
Not enough data
Generative AI
8.6
353
Not enough data
8.7
354
Not enough data
Agentic AI - Experience Management
7.8
55
Not enough data
8.1
54
Not enough data
8.2
54
Not enough data
8.1
54
Not enough data
Responses
9.4
14
Not enough data
9.3
15
Not enough data
8.8
13
Not enough data
Automation - AI Agents
8.3
12
Not enough data
9.0
12
Not enough data
8.9
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
Platform
9.2
13
Not enough data
9.3
12
Not enough data
9.0
13
Not enough data
Autonomy - AI Agents
8.5
13
Not enough data
8.3
12
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Generative AI
8.8
14
Not enough data
9.0
13
Not enough data
Patient-Centered Functions
9.0
210
Not enough data
9.2
213
Not enough data
8.0
191
Not enough data
8.8
205
Not enough data
7.8
188
Not enough data
Operations
8.8
214
Not enough data
8.7
203
Not enough data
8.2
206
Not enough data
8.8
201
Not enough data
9.0
206
Not enough data
8.0
195
Not enough data
7.9
189
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
234
Not enough data
8.6
233
Not enough data
8.7
223
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
240
Not enough data
8.8
227
Not enough data
8.9
236
Not enough data
8.9
228
Not enough data
Feature Not Available
Not enough data
8.8
223
Not enough data
8.9
236
Not enough data
Generative AI
8.4
155
Not enough data
8.7
150
Not enough data
Feedback Management
8.7
518
Not enough data
Feature Not Available
Not enough data
9.0
600
Not enough data
Feedback Analysis
8.7
525
Not enough data
8.8
529
Not enough data
8.6
519
Not enough data
Feedback Sources
9.5
670
Not enough data
9.1
582
Not enough data
Feature Not Available
Not enough data
8.9
549
Not enough data
Generative AI
8.7
425
Not enough data
8.7
418
Not enough data
Conversational Platform
8.8
389
Not enough data
Feature Not Available
Not enough data
8.8
344
Not enough data
8.9
313
Not enough data
Support Automation
8.7
334
Not enough data
8.7
342
Not enough data
8.8
334
Not enough data
8.6
300
Not enough data
Generative AI
8.4
238
Not enough data
8.4
236
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Branding & Customizatio
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automatic Rules & Configurations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
9.3
5
Security
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
8.3
5
Not enough data
Not enough data
Free Resources
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
9.4
6
Generative AI
8.6
181
Not enough data
8.6
179
Not enough data
8.1
170
Not enough data
Communication
9.0
354
|
Verified
Not enough data
9.0
379
|
Verified
Not enough data
8.6
266
Not enough data
9.1
353
|
Verified
Not enough data
8.4
244
Not enough data
Internal Use
8.8
501
|
Verified
Not enough data
9.0
349
|
Verified
Not enough data
8.7
267
Not enough data
8.8
272
Not enough data
9.1
331
|
Verified
Not enough data
8.6
271
Not enough data
Content Generation - AI Content Creation Platforms
7.6
24
Not enough data
8.1
24
Not enough data
8.5
24
Not enough data
Management - AI Content Creation Platforms
7.9
22
Not enough data
8.6
24
Not enough data
8.6
24
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
8.6
50
Not enough data
8.5
50
Not enough data
8.6
50
Not enough data
Consumer Intelligence
9.2
1842
|
Verified
8.5
96
|
Verified
8.6
1423
|
Verified
8.5
96
8.8
1609
|
Verified
8.5
86
|
Verified
Reporting
Feature Not Available
Feature Not Available
8.8
1599
|
Verified
8.5
90
|
Verified
9.2
1873
|
Verified
9.0
111
|
Verified
Media Monitoring
8.7
1620
|
Verified
8.7
104
|
Verified
8.6
1444
|
Verified
8.6
100
8.4
1271
8.7
88
In-House Management
Feature Not Available
8.7
45
Feature Not Available
8.8
47
Generative AI
Feature Not Available
Not enough data
Agentic AI - Online Reputation Management
8.0
300
Not enough data
8.0
291
Not enough data
8.1
295
Not enough data
8.2
289
Not enough data
8.1
293
Not enough data
8.1
289
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customizations
Not enough data
8.6
34
Not enough data
8.7
29
Not enough data
8.5
22
Not enough data
9.5
28
Growth
Not enough data
9.3
32
Not enough data
9.0
35
Not enough data
8.9
37
Not enough data
9.1
27
Not enough data
9.2
34
Content
Not enough data
8.7
26
Not enough data
Feature Not Available
Not enough data
9.3
29
Not enough data
8.6
23
Support
Not enough data
9.5
29
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
7
Not enough data
8.3
7
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.3
7
Not enough data
8.6
7
Not enough data
8.1
6
Not enough data
9.0
7
Not enough data
Automation
8.8
7
Not enough data
9.4
8
Not enough data
7.9
7
Not enough data
Autonomy
7.9
7
Not enough data
7.9
7
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Vendasta AI Platform are categorized as AI Content Creation Platforms, Multi-Location Marketing Platforms, AI Agents For Business Operations, Local Listing Management, Local SEO, Online Reputation Management, and Social Media Management
Unique Categories
Birdeye is categorized as AI Customer Support Agents, Answer Engine Optimization (AEO), Feedback Analytics, Experience Management, Payment Processing, Conversational Support, SMS Marketing, Patient Engagement, Customer Advocacy, Conversational Marketing, Chatbots, Social Media Suites, Live Chat, and SEO Tools
Vendasta AI Platform is categorized as Business Scheduling, Client Portal, Subscription Billing, Task Management, Website Builder, Social Media Analytics, CRM, Managed Hosting, Marketing Automation, and WordPress Hosting
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vendasta AI Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.9%
Real Estate
9.3%
Construction
7.5%
Medical Practice
6.4%
Marketing and Advertising
6.2%
Other
60.8%
Marketing and Advertising
55.2%
Management Consulting
5.7%
Information Technology and Services
4.7%
Internet
3.8%
Computer Software
2.8%
Other
27.8%
Discussions
How do you delete a review you post on this site?
7 Comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 Comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 Comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
What’s the best way to land a client?
2 Comments
JB
Create an irresistible offer. Understand your pain points and leverage your expertise. Feel free to email me if you need help or find me on the ConquerLocal...Read more
What is AI zoom?
2 Comments
LJ
Hi there, CalendarHero (formerly known as Zoom.ai) is powered by AI to schedule meetings and appointments automatically. You can also connect your video...Read more
What is the best resell tool in the Vendasta platform?
1 Comment
EB
SEO Solutions, Websitepro, or Listing Builder.Read more
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