Link copied to clipboard # Birdeye vs Trustpilot Comparison - What are their main differences? Share [ Export ](/compare/birdeye/trustpilot/export.csv) BirdeyeTrustpilot[+ Add Product](#) Pricing **Birdeye** Free Trial **Custom Quote Available** Other Per Month · Starter **Custom Quote Available** Other Per Month · Growth **Custom Quote Available** Other Per Month · Dominate **Trustpilot** Free Trial **Starting at $299.00** · Plus plan **Starting at $629.00** · Premium plan **Starting at $1,099.00** · Advanced plan **Contact Us** · Enterprise plan Show more **Pricing Insights** from reviews Perceived Cost **Birdeye** $$$$$ **Trustpilot** $$$$$ Average Discount **Birdeye** 9% **Trustpilot** 13%4% more Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Birdeye** 6 months Based on 100 responses **Trustpilot** 6 months Based on 100 responses Return on Investment **Birdeye** 6 months Based on 100 responses **Trustpilot** 6 months Based on 100 responses ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye") ![Trustpilot](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_33478f1570b6121f0cbb5d627376ae3d/trustpilot.png "Trustpilot") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Birdeye** Easy Everyday Navigation (542) Responsive Support (326) Confusing Navigation (61) High Cost For Value (56) **Trustpilot** Ease of Use (10) Reputation Management (5) Review Issues (11) Poor Customer Support (10) Integrations **Birdeye** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_93160aa2a15e7bafb18074a54858cf87/1coresolution.png "Product Avatar Image") 1CoreSolution ](https://www.g2.com/products/1coresolution/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3daed0a0106e1008bdcaed7498296072/8am-mycase.png "Product Avatar Image") 8am MyCase ](https://www.g2.com/products/8am-mycase/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_114405f4f2fbda83a0d553e1a3beeb2d/agencyanalytics.jpg "Product Avatar Image") AgencyAnalytics ](https://www.g2.com/products/agencyanalytics/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4ae9c98e3e78c7ecde1f4177e0e4a37f/apple.jpg "Product Avatar Image") Apple ](https://www.g2.com/products/apple/reviews)[ View all ](https://www.g2.com/products/birdeye/integrations) **Trustpilot** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_bae0d8ff449f182a28f9e0f80ce0708b/contentstack.png "Product Avatar Image") Contentstack ](https://www.g2.com/products/contentstack/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0e4cb319d91ef480d84a5dc9e77e9eba/dotdigital.png "Product Avatar Image") Dotdigital ](https://www.g2.com/products/dotdigital/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_875175039c275eab2eed735a56ad8cee/google-my-business.jpeg "Product Avatar Image") Google My Business ](https://www.g2.com/products/google-my-business/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d7a53e3f1d29e84ae00193a07789a2e4/sap-commerce-cloud.jpg "Product Avatar Image") SAP Commerce Cloud ](https://www.g2.com/products/sap-commerce-cloud/reviews)[ View all ](https://www.g2.com/products/trustpilot/integrations) Screenshots **Birdeye** ![Birdeye screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/102633/Screenshot_2026-09-16_at_2.13.36_PM.png) **Trustpilot** ![Trustpilot screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1465146/SD-983---Business-HP.png) **Ratings** from reviews Meets Requirements **Birdeye** **9.3** /10 Based on 3,697 responses **Trustpilot** **7.4** /10 Based on 224 responses Ease of Use **Birdeye** **9.3** /10 Based on 3,756 responses **Trustpilot** **8.0** /10 Based on 230 responses Ease of Setup **Birdeye** **9.1** /10 Based on 2,804 responses **Trustpilot** **7.7** /10 Based on 136 responses Ease of Admin **Birdeye** **9.3** /10 Based on 2,289 responses **Trustpilot** **7.8** /10 Based on 109 responses Quality of Support **Birdeye** **9.4** /10 Based on 3,523 responses **Trustpilot** **6.8** /10 Based on 211 responses Has the product been a good partner in doing business? **Birdeye** **9.4** /10 Based on 2,286 responses **Trustpilot** **6.8** /10 Based on 107 responses Product Direction (% positive) **Birdeye** **9.4** /10 Based on 3,589 responses **Trustpilot** **6.1** /10 Based on 219 responses **Features** ratings from reviews Online Reputation Management **8.9** /10 Based on 2,533 responses **6.9** /10 Based on 104 responses Marketing Automation **9.4** /10 Based on 21 responses Not enough data AI Content Creation Platforms **8.3** /10 Based on 28 responses Not enough data Uncover more feature rated insights from real users to improve your shopping experience. See it for free Conversational Marketing **8.6** /10 Based on 478 responses Not enough data SMS Marketing **8.4** /10 Based on 330 responses Not enough data Local Listing Management **8.8** /10 Based on 590 responses Not enough data Payment Processing **8.6** /10 Based on 48 responses Not enough data Local SEO **9.0** /10 Based on 444 responses Not enough data Social Media Management **8.4** /10 Based on 551 responses Not enough data Experience Management **8.4** /10 Based on 643 responses Not enough data AI Agents For Business Operations **8.9** /10 Based on 33 responses Not enough data Patient Engagement **8.5** /10 Based on 269 responses Not enough data Chatbots **8.7** /10 Based on 275 responses Not enough data Review Management Not enough data **6.0** /10 Based on 61 responses Feedback Analytics **8.9** /10 Based on 739 responses Not enough data Conversational Support **8.7** /10 Based on 439 responses Not enough data Live Chat **8.8** /10 Based on 577 responses Not enough data Answer Engine Optimization (AEO) **10.0** /10 Based on 13 responses Not enough data Customer Advocacy **8.5** /10 Based on 52 responses Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 46.2% Mid-Market(51-1000 emp.) 34.2% Enterprise(\> 1000 emp.) 19.6% Small-Business(50 or fewer emp.) 46.2% Mid-Market(51-1000 emp.) 34.2% Enterprise(\> 1000 emp.) 19.6% Small-Business(50 or fewer emp.) 62.1% Mid-Market(51-1000 emp.) 32.8% Enterprise(\> 1000 emp.) 5.1% Small-Business(50 or fewer emp.) 62.1% Mid-Market(51-1000 emp.) 32.8% Enterprise(\> 1000 emp.) 5.1% **Reviewers' Industry** [![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye")](https://www.g2.com/products/birdeye/reviews) Birdeye Hospital & Health Care 10.1% Real Estate 9.3% Construction 7.1% Marketing and Advertising 6.7% Medical Practice 6.1% Other 60.7% [![Trustpilot](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_33478f1570b6121f0cbb5d627376ae3d/trustpilot.png "Trustpilot")](https://www.g2.com/products/trustpilot/reviews) Trustpilot Financial Services 13.9% Retail 7.2% Marketing and Advertising 6.8% Computer Software 4.4% Consumer Goods 4.0% Other 63.7% Alternatives **Birdeye Alternatives** ![SOCi](https://images.g2crowd.com/uploads/product/hd_favicon/75e4c84354a52cc911139badfdcfe772/soci.SVG "SOCi") [ SOCi ](/products/soci/reviews) ![Semrush](https://images.g2crowd.com/uploads/product/hd_favicon/e6c872117633137a9a91ffa14ee3ce41/semrush%282%29.svg "Semrush") [ Semrush ](/products/semrush/reviews) ![Reputation](https://images.g2crowd.com/uploads/product/hd_favicon/e42e14e54e8cc8a09b1c962154fce161/reputation.svg "Reputation") [ Reputation ](/products/reputation/reviews) ![Podium](https://images.g2crowd.com/uploads/product/hd_favicon/7ad51b1556a385a48c1ebe601ccfab27/podium.svg "Podium") [ Podium ](/products/podium/reviews) **Trustpilot Alternatives** ![Bazaarvoice](https://images.g2crowd.com/uploads/product/hd_favicon/66bd73578d916af327593b85a2025d9d/bazaarvoice.svg "Bazaarvoice") [ Bazaarvoice ](/products/bazaarvoice/reviews) ![Reviews.io](https://images.g2crowd.com/uploads/product/hd_favicon/6b8d53eba1c4525d0717c71d65fa80d9/reviews-io.svg "Reviews.io") [ Reviews.io ](/products/reviews-io/reviews) ![Yotpo](https://images.g2crowd.com/uploads/product/hd_favicon/adc2631e5b12863391450c1f78950472/yotpo.svg "Yotpo") [ Yotpo ](/products/yotpo/reviews) ![Shopper Approved](https://images.g2crowd.com/uploads/product/hd_favicon/8ac4153e221f3229ba8a6b810d223d42/shopper-approved.svg "Shopper Approved") [ Shopper Approved ](/products/shopper-approved/reviews) ## Birdeye vs Trustpilot FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Trustpilot vs Birdeye? Birdeye stands out over Trustpilot with a significantly higher reviewer rating, stronger support, and broader feature satisfaction among small businesses. | [Trustpilot](https://www.g2.com/products/trustpilot/reviews) | [Birdeye](https://www.g2.com/products/birdeye/reviews) | | --- | --- | | 3.4/5 (263 reviews) | 4.7/5 (4205 reviews) | | Small-Business | Small-Business | | 7.7 | 9.1 | | 6.9 | 9.4 | | Ease of Use (10 all-time mentions) | Ease of Use (1,019 all-time mentions) | ### How do the pricing models of Trustpilot and Birdeye compare? Birdeye is rated as the stronger value by reviewers, with higher satisfaction on price and cost-related dimensions. - **Trustpilot:** In recent reviews, many cite high pricing for commoditized features and express frustration with value for money. - **Birdeye:** Reviewers consistently describe Birdeye as affordable, especially for multi-location businesses, and highlight strong ROI. - **Switching reasons:** Several reviewers mention switching to Birdeye due to Trustpilot's high costs and contract frustrations. ### What are the best alternatives to Trustpilot and Birdeye? The top three alternatives to Trustpilot and Birdeye are SOCi, Bazaarvoice, and Reputation. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Trustpilot](https://www.g2.com/products/trustpilot/reviews) | 3.4/5 (263) | Small-Business | Expensive for commoditized features | Ease of Use | | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5 (4205) | Small-Business | Affordable for multi-location businesses | Ease of Use | | [SOCi](https://www.g2.com/products/soci/reviews) | 4.5/5 (4672) | Small-Business | — | — | | [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) | 4.2/5 (809) | Mid-Market | — | — | | [Reputation](https://www.g2.com/products/reputation/reviews) | 4.5/5 (2469) | Mid-Market | — | — | ### Which Review Management features should I prioritize when comparing Trustpilot and Birdeye? Buyers comparing Trustpilot and Birdeye should prioritize ease of use, review management, automation, integrations, and customer support. - **Ease of Use:** Trustpilot (10 all-time mentions), Birdeye (1,019 all-time mentions) - **Review Management:** Trustpilot (3 all-time mentions), Birdeye (851 all-time mentions) - **Automation:** Birdeye (359 all-time mentions); Trustpilot has no comparable automation theme - **Integrations:** Trustpilot (2 all-time mentions), Birdeye (multiple integrations cited, including Facebook with 229 all-time mentions) - **Customer Support:** Trustpilot (10 all-time negative mentions), Birdeye (720 all-time positive mentions) ### What are the pros and cons of Trustpilot vs Birdeye? Birdeye's headline strength is ease of use and robust support, while Trustpilot's is brand recognition and review visibility. - **Trustpilot strengths:** Recognized platform for building trust, ease of use (10 all-time mentions), strong SEO visibility, simple setup, and integrations with e-commerce and CRM tools. - **Trustpilot trade-offs:** Poor customer support (10 all-time mentions), review moderation issues (10 all-time mentions), perceived review manipulation (6 all-time mentions), high pricing (5 all-time mentions), and billing frustrations. - **Birdeye strengths:** Ease of use (1,019 all-time mentions), helpful support (720 all-time mentions), robust review management (851 all-time mentions), automation (359 all-time mentions), centralized management (357 all-time mentions), and strong integration capabilities. - **Birdeye trade-offs:** Some reviewers mention a learning curve for advanced features and occasional contract rigidity, but negative sentiment is minimal compared to Trustpilot. ### Is Trustpilot or Birdeye better for small businesses? Birdeye is the better fit for small businesses, with higher satisfaction and more positive sentiment among small-business reviewers. - **Trustpilot:** Largest segment is Small-Business; reviewers cite ease of use but frequently mention high pricing and moderation frustrations for small companies. - **Birdeye:** Largest segment is Small-Business; reviewers consistently highlight affordability, ease of setup, and strong support for small business needs. ### Which Review Management platform has better integrations? Birdeye is favored by reviewers for integrations, with broader and more frequently cited integration capabilities. - **Trustpilot:** Integrates with WooCommerce, mentioned in recent reviews. - **Birdeye:** Integrates with Facebook (229 all-time mentions) and AppFolio, with reviewers frequently highlighting its ability to connect with multiple platforms and CRMs. ### How do Trustpilot and Birdeye compare on customer support? Birdeye outperforms Trustpilot on Quality of Support by a material margin, with a 2.5-point higher score (9.4 vs 6.9). - **Trustpilot:** Reviewers frequently cite poor customer support, slow or unhelpful responses, and frustration with dispute resolution. - **Birdeye:** Reviewers consistently praise responsive, helpful support, with 720 all-time positive mentions and high satisfaction across recent reviews. ### Which is easier to implement, Trustpilot or Birdeye? Birdeye is easier to implement than Trustpilot, with a 1.4-point higher Ease of Setup score (9.1 vs 7.7). - **Trustpilot:** Reviewers describe setup as generally straightforward but note occasional complexity with integrations and onboarding for new users. - **Birdeye:** Reviewers consistently highlight easy onboarding, intuitive setup, and strong support during implementation, especially for multi-location businesses. ### Which product has better AI? Birdeye is the stronger product for AI, with more advanced and widely adopted AI features. - **Trustpilot:** AI features are mentioned in recent reviews for review analysis and sentiment tracking, but with limited all-time mention counts and no unique AI differentiators. - **Birdeye:** AI is cited in 359 all-time mentions for automation, review response, and insights, with reviewers highlighting AI-powered features for trend analysis, automated replies, and customer experience insights.