G2 reviewers report that Birdeye excels in user satisfaction, boasting a significantly higher overall rating compared to Trustpilot. Users appreciate Birdeye's AI features that simplify responding to reviews, making it a valuable tool for managing online reputation.
Users say that Trustpilot is straightforward and easy to navigate, with many highlighting its simplicity in writing reviews. However, some feel it lacks advanced features that could enhance their experience, especially when compared to Birdeye's comprehensive suite.
Reviewers mention that Birdeye's implementation process is smooth and efficient, with automated messaging that helps businesses gather reviews effortlessly. In contrast, Trustpilot users have noted some challenges in customizing their experience to fit specific business needs.
According to verified reviews, Birdeye's support quality stands out, with users praising the responsiveness and helpfulness of the support team. Trustpilot, while generally reliable, has received mixed feedback regarding the quality of its customer support.
Users highlight that Birdeye's dashboard is user-friendly and visually appealing, making it easy to monitor reviews and social media interactions. Trustpilot's dashboard, while functional, is often described as less intuitive and lacking in advanced analytics.
G2 reviewers note that Trustpilot is seen as the industry standard for public customer reviews, which some users value for its reputation. However, Birdeye's innovative features and focus on automation have led to a more positive impact on businesses' review generation and overall online presence.
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I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
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CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
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Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
Hi Iam very happy to be hear and read your wonderful article. Thanks a lot by this i learnt much new things and etc..Read more
Divergences between evaluations -- TrustPilot & Shopper Approved
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OB
From what I can see the amount of reviews on Trustpilot is far less then what Shopperapproved has, so this why they look the way they do, not to say that...Read more
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