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Compare Birdeye and Textedly 
Featured Products
At a Glance
Market Segments
Small-Business (50.9% of reviews)
Small-Business (67.4% of reviews)
Entry-Level Pricing
Contact Us
Free Trial
Birdeye
Star Rating
(3,721)4.7 out of 5
Market Segments
Small-Business (50.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansTextedly
Star Rating
(1,237)4.6 out of 5
Market Segments
Small-Business (67.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 14 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Birdeye excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Textedly. Users appreciate Birdeye's ability to consolidate reviews and manage customer feedback seamlessly, making it a powerful tool for businesses looking to enhance their online reputation.
- Users say that Textedly shines in its customer service, with many highlighting the quick and helpful responses from support staff. One user mentioned how swiftly a billing issue was resolved, showcasing Textedly's commitment to customer care, which can be a crucial factor for small businesses.
- Reviewers mention that Birdeye's user interface is particularly intuitive, allowing users to easily track and respond to reviews from various platforms. This ease of use is frequently noted, with one user stating that everything is consolidated in one place, which simplifies the management process.
- According to verified reviews, Textedly offers unique features like keyword categorization, which helps users organize their messaging effectively. This capability allows businesses to send targeted messages in multiple languages, enhancing communication with diverse customer bases.
- Users highlight that while Textedly has a strong focus on SMS marketing, Birdeye provides a more comprehensive suite of tools for online reputation management. Birdeye's features, such as convenient filtering options for reviews, make it easier for businesses to address customer concerns proactively.
- Reviewers note that Textedly's setup process is straightforward, with many users appreciating the initial onboarding experience. However, Birdeye's slightly higher ratings in setup ease suggest that it may offer a more polished onboarding process, which can be beneficial for users looking for a quick start.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
Textedly
14-Day Free Trial
Free Trial
50 messages
- 1 Keyword
- To take advantage of everything Textedly has to offer, upgrade to a paid plan.
Free Trial
Birdeye
Free Trial is available
Textedly
Free Trial is available
Ratings
Meets Requirements
9.3
3,191
9.1
1,079
Ease of Use
9.3
3,246
9.0
1,101
Ease of Setup
9.1
2,324
8.7
952
Ease of Admin
9.3
1,922
9.1
648
Quality of Support
9.4
3,047
9.5
1,056
Has the product been a good partner in doing business?
9.4
1,924
9.3
640
Product Direction (% positive)
9.5
3,155
8.9
1,054
Features by Category
Messenger
8.8
383
|
Verified
7.6
173
8.5
381
|
Verified
6.4
173
8.8
385
|
Verified
Feature Not Available
8.9
382
|
Verified
7.5
171
Channels
8.9
399
|
Verified
6.5
166
8.9
389
|
Verified
6.8
165
9.0
399
|
Verified
9.2
170
8.1
323
|
Verified
5.9
162
8.4
315
|
Verified
6.3
158
Customers
8.9
388
|
Verified
7.6
168
8.7
376
7.2
166
9.0
385
|
Verified
7.4
168
8.7
370
|
Verified
7.0
164
8.6
351
Feature Not Available
Agentic AI - Conversational Marketing
Feature Not Available
5.4
17
Feature Not Available
5.3
17
8.2
29
5.1
17
8.4
29
5.4
17
8.5
30
5.2
17
Feature Not Available
5.1
17
8.6
29
5.4
17
Text Messaging
9.0
266
9.3
570
|
Verified
9.1
265
8.6
535
|
Verified
8.8
243
9.0
535
|
Verified
9.0
277
8.1
474
|
Verified
Feature Not Available
Feature Not Available
8.8
241
8.4
476
|
Verified
8.9
252
8.4
527
Feature Not Available
8.0
453
SMS Platform
9.0
260
8.1
479
|
Verified
9.0
260
8.2
468
|
Verified
8.5
202
Feature Not Available
8.4
205
6.7
359
8.2
187
7.4
438
8.6
203
Feature Not Available
Agentic AI - SMS Marketing
7.5
37
7.6
79
7.6
38
7.5
79
7.8
37
7.6
79
7.6
36
7.7
78
7.6
36
7.6
79
7.7
37
7.6
78
Listing Management
8.9
449
|
Verified
Not enough data
8.8
417
|
Verified
Not enough data
8.5
374
Not enough data
8.8
439
|
Verified
Not enough data
Performance
8.9
488
|
Verified
Not enough data
9.0
489
|
Verified
Not enough data
Payment Processing
8.9
42
Not enough data
9.0
42
Not enough data
9.3
42
Not enough data
8.7
38
Not enough data
Administration
8.9
40
Not enough data
8.5
38
Not enough data
8.2
41
Not enough data
8.0
36
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.5
37
Not enough data
Payment Options
7.7
37
Not enough data
9.0
41
Not enough data
Security
8.5
36
Not enough data
Platform
8.6
37
Not enough data
8.4
38
Not enough data
Local Search Optimization
8.6
213
Not enough data
9.1
365
|
Verified
Not enough data
9.2
378
|
Verified
Not enough data
9.3
387
|
Verified
Not enough data
8.8
353
Not enough data
9.1
384
|
Verified
Not enough data
Content & Collaboration
8.6(won by default)
413
Not enough data
8.4(won by default)
406
Not enough data
8.7(won by default)
413
Not enough data
8.4(won by default)
397
Not enough data
8.8(won by default)
407
Not enough data
8.5(won by default)
404
Not enough data
Social Management
8.7(won by default)
456
Not enough data
8.9(won by default)
463
Not enough data
8.5(won by default)
443
Not enough data
8.8(won by default)
449
Not enough data
7.9(won by default)
426
Not enough data
8.4(won by default)
423
Not enough data
8.4(won by default)
378
Not enough data
Agentic AI - Social Media Management
7.9(won by default)
90
Not enough data
8.1(won by default)
89
Not enough data
8.0(won by default)
90
Not enough data
8.2(won by default)
91
Not enough data
8.1(won by default)
91
Not enough data
8.2(won by default)
90
Not enough data
8.3(won by default)
91
Not enough data
Analytics
8.7
489
Not enough data
8.9
485
Not enough data
8.7
465
Not enough data
8.0
414
Not enough data
Customization
8.5
421
Not enough data
8.2
404
Not enough data
8.6
431
Not enough data
8.4
412
Not enough data
Generative AI
8.6
353
Not enough data
8.7
354
Not enough data
Agentic AI - Experience Management
7.9
55
Not enough data
8.1
54
Not enough data
8.2
54
Not enough data
8.2
54
Not enough data
Responses
9.5
13
Not enough data
9.4
14
Not enough data
8.8
12
Not enough data
Automation - AI Agents
8.6
11
Not enough data
9.1
11
Not enough data
8.9
11
Not enough data
8.9
11
Not enough data
9.2
11
Not enough data
Platform
9.3
12
Not enough data
9.4
11
Not enough data
9.0
12
Not enough data
Autonomy - AI Agents
8.3
12
Not enough data
8.3
11
Not enough data
8.5
11
Not enough data
8.2
11
Not enough data
Generative AI
8.8
13
Not enough data
9.3
12
Not enough data
Patient-Centered Functions
9.0
210
Not enough data
9.2
212
Not enough data
8.0
190
Not enough data
8.8
204
Not enough data
7.8
188
Not enough data
Operations
8.8
214
Not enough data
8.7
203
Not enough data
8.2
206
Not enough data
8.8
201
Not enough data
9.0
206
Not enough data
8.0
195
Not enough data
7.9
189
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
234
Not enough data
8.7
232
Not enough data
8.7
223
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
239
Not enough data
8.8
226
Not enough data
8.9
235
Not enough data
8.9
228
Not enough data
Feature Not Available
Not enough data
8.8
223
Not enough data
9.0
236
Not enough data
Generative AI
8.4
155
Not enough data
8.7
150
Not enough data
Feedback Management
8.7
518
Not enough data
Feature Not Available
Not enough data
9.0
599
Not enough data
Feedback Analysis
8.7
525
Not enough data
8.8
529
Not enough data
8.6
519
Not enough data
Feedback Sources
9.5
668
Not enough data
9.1
581
Not enough data
Feature Not Available
Not enough data
9.0
549
Not enough data
Generative AI
8.7
425
Not enough data
8.7
418
Not enough data
Conversational Platform
8.8
387
Not enough data
Feature Not Available
Not enough data
8.8
342
Not enough data
8.9
311
Not enough data
Support Automation
8.7
332
Not enough data
8.7
340
Not enough data
8.8
332
Not enough data
8.6
298
Not enough data
Generative AI
8.4
236
Not enough data
8.4
234
Not enough data
Messaging Channels
Not enough data
9.2
285
Not enough data
Feature Not Available
Not enough data
6.2
246
Not enough data
8.1
265
Administration
Not enough data
8.5
275
Not enough data
7.3
256
Not enough data
Feature Not Available
Not enough data
6.7
248
Generative AI
8.6
181
Not enough data
8.6
179
Not enough data
8.2
170
Not enough data
Communication
9.0
353
|
Verified
Not enough data
9.1
378
|
Verified
Not enough data
8.6
266
Not enough data
9.1
352
|
Verified
Not enough data
8.4
244
Not enough data
Internal Use
8.8
500
|
Verified
Not enough data
9.0
349
|
Verified
Not enough data
8.7
267
Not enough data
8.8
272
Not enough data
9.1
331
|
Verified
Not enough data
8.7
271
Not enough data
Content Generation - AI Content Creation Platforms
7.6
24
Not enough data
8.1
24
Not enough data
8.5
24
Not enough data
Management - AI Content Creation Platforms
7.9
22
Not enough data
8.6
24
Not enough data
8.6
24
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
8.6
50
Not enough data
8.5
50
Not enough data
8.6
50
Not enough data
Consumer Intelligence
9.2
1838
|
Verified
8.9
25
8.6
1420
|
Verified
Feature Not Available
8.8
1606
|
Verified
9.0
25
Reporting
Feature Not Available
7.9
25
8.8
1596
|
Verified
7.8
24
9.2
1867
|
Verified
9.2
25
Media Monitoring
8.7
1619
|
Verified
7.4
25
8.6
1442
|
Verified
7.5
25
8.4
1270
7.8
24
In-House Management
Feature Not Available
7.4
24
Feature Not Available
8.1
24
Generative AI
Feature Not Available
8.3
16
Agentic AI - Online Reputation Management
8.0
298
Not enough data
8.0
291
Not enough data
8.2
293
Not enough data
8.2
289
Not enough data
8.1
293
Not enough data
8.1
288
Not enough data
Analysis
Not enough data
Feature Not Available
Not enough data
8.1
232
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Campaigns
Not enough data
Feature Not Available
Not enough data
8.5
229
Not enough data
9.0
234
Not enough data
8.7
234
Not enough data
Feature Not Available
Not enough data
8.0
229
Engagement
Not enough data
Feature Not Available
Platform
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Mobile Marketing
Not enough data
6.9
22
Not enough data
7.0
22
Not enough data
7.5
22
Not enough data
7.2
22
Not enough data
7.2
22
Not enough data
7.2
22
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
7
Not enough data
8.3
7
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.3
7
Not enough data
8.6
7
Not enough data
8.1
6
Not enough data
9.0
7
Not enough data
Automation
8.8
7
Not enough data
9.3
7
Not enough data
7.9
7
Not enough data
Autonomy
7.9
7
Not enough data
7.9
7
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Textedly are categorized as SMS Marketing, Conversational Marketing, and Online Reputation Management
Unique Categories
Birdeye is categorized as Patient Engagement, Payment Processing, Conversational Support, Chatbots, Multi-Location Marketing Platforms, Social Media Suites, Local SEO, AI Content Creation Platforms, Local Listing Management, Experience Management, Social Media Management, AI Agents For Business Operations, AI Customer Support Agents, Feedback Analytics, Customer Advocacy, Live Chat, and Answer Engine Optimization (AEO)
Textedly is categorized as Proactive Notification and Mobile Marketing
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Textedly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.9%
Real Estate
9.3%
Construction
7.5%
Medical Practice
6.4%
Marketing and Advertising
6.2%
Other
60.7%
Non-Profit Organization Management
13.4%
Real Estate
6.2%
Construction
4.6%
Health, Wellness and Fitness
4.4%
Marketing and Advertising
4.1%
Other
67.2%
Discussions
How do you delete a review you post on this site?
7 Comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 Comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 Comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
How do you use Textedly?
3 Comments
BW
We use Textedly to notify our members about events, updates and deadlines. Works great; less filling ;-)Read more
What is Textedly?
2 Comments
LS
Textedly is a new texting software platform. Great rates and good functionality over the competition. Read more
How come I cant get a helpful person on the phone to fix my issue on my account
2 Comments
GV
Contact support. They are easy to work with. Read more
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