# Birdeye, SurveyMonkey vs Qualtrics Strategy & Research Comparison | | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Star Rating** | 4.7 out of 5 | 4.4 out of 5 | 4.4 out of 5 | | **Total Reviews** | 4,052 | 23,534 | 3,014 | | **Largest Market Segment** | Small-Business (48.3% of reviews) | Small-Business (36.5% of reviews) | Enterprise (45.0% of reviews) | | **Entry Level Price** | Contact Us | Contact Us | No pricing available | --- ## Top Pros & Cons ### Birdeye Pros: - Ease of Use (1070 reviews) - Helpful (1068 reviews) Cons: - Missing Features (248 reviews) - Improvement Needed (173 reviews) ### SurveyMonkey Pros: - Ease of Use (376 reviews) - Ease of Creation (171 reviews) Cons: - Expensive (116 reviews) - Limitations (91 reviews) ### Qualtrics Strategy & Research Pros: - Ease of Use (296 reviews) - Survey Creation (246 reviews) Cons: - Survey Issues (79 reviews) - Survey Limitations (62 reviews) --- ## Ratings Comparison | Rating | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Meets Requirements** | 9.3 (3477 reviews) | 9.0 (20660 reviews) | 8.9 (2514 reviews) | | **Ease of Use** | 9.3 (3533 reviews) | 9.2 (20778 reviews) | 8.5 (2519 reviews) | | **Ease of Setup** | 9.1 (2588 reviews) | 9.0 (8114 reviews) | 8.3 (1068 reviews) | | **Ease of Admin** | 9.3 (2125 reviews) | 8.9 (7620 reviews) | 8.4 (1035 reviews) | | **Quality of Support** | 9.4 (3311 reviews) | 8.6 (14655 reviews) | 8.7 (2189 reviews) | | **Has the product been a good partner in doing business?** | 9.4 (2127 reviews) | 8.8 (6670 reviews) | 8.7 (963 reviews) | | **Product Direction (% positive)** | 9.4 (3415 reviews) | 7.7 (20204 reviews) | 8.1 (2427 reviews) | --- ## Pricing ### Birdeye #### Entry-Level Pricing Plan: Starter Price: Contact Us Description: Improve reputation and rank at the top of local search. Key Features: - https://birdeye.com/pricing/ - Reviews AI - Listings AI [Browse all 3 editions](https://www.g2.com/products/birdeye/pricing) #### Free Trial Yes ### SurveyMonkey #### Entry-Level Pricing Plan: SurveyMonkey Enterprise Price: Contact Us Description: SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo. Key Features: - Unlimited responses - Custom CSS survey themes - Advanced privacy and security [Browse all 4 editions](https://www.g2.com/products/surveymonkey/pricing) #### Free Trial Yes ### Qualtrics Strategy & Research #### Entry-Level Pricing No pricing available #### Free Trial Yes --- ## Features Comparison By Category ### Marketing Automation | Product | Score | Reviews | |---|---|---| | **Birdeye** | N/A | N/A | | **SurveyMonkey** | N/A | N/A | | **Qualtrics Strategy & Research** | N/A | N/A | #### Email Marketing | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Building and Personalizing Emails** | Not enough data | Not enough data | Not enough data | | **Sending Outbound Emails** | Not enough data | Not enough data | Not enough data | | **Manage Email Deliverability** | Not enough data | Not enough data | Not enough data | | **Automated Email Responses** | Not enough data | Not enough data | Not enough data | #### Online Marketing | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Landing Pages and Forms** | Not enough data | Not enough data | Not enough data | | **Dynamic Content** | Not enough data | Not enough data | Not enough data | | **A/B Testing** | Not enough data | Not enough data | Not enough data | | **Mobile Optimized** | Not enough data | Not enough data | Not enough data | | **Search Tracking and Optimization** | Not enough data | Not enough data | Not enough data | #### Lead Management | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Marketing Lead Database** | Not enough data | Not enough data | Not enough data | | **Data Quality Management** | Not enough data | Not enough data | Not enough data | | **Segmentation** | Not enough data | Not enough data | Not enough data | | **Lead Scoring and Grading** | Not enough data | Not enough data | Not enough data | | **Lead Nurturing** | Not enough data | Not enough data | Not enough data | | **Online Behavior Tracking** | Not enough data | Not enough data | Not enough data | | **Automated Alerts and Tasks** | Not enough data | Not enough data | Not enough data | | **CRM Lead Integration** | Not enough data | Not enough data | Not enough data | #### Campaign Management | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Program Management** | Not enough data | Not enough data | Not enough data | | **Event / Webinar Marketing** | Not enough data | Not enough data | Not enough data | | **Calendaring** | Not enough data | Not enough data | Not enough data | | **Budgeting** | Not enough data | Not enough data | Not enough data | #### Social | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Social Listening** | Not enough data | Not enough data | Not enough data | | **Social Sharing** | Not enough data | Not enough data | Not enough data | | **Social Campaigns** | Not enough data | Not enough data | Not enough data | | **Social Media Engagement** | Not enough data | Not enough data | Not enough data | | **Social Media Advertising** | Not enough data | Not enough data | Not enough data | #### Reporting & Analytics | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Basic Reporting** | Not enough data | Not enough data | Not enough data | | **Web Analytics** | Not enough data | Not enough data | Not enough data | | **ROI Analytics** | Not enough data | Not enough data | Not enough data | | **Revenue Analytics** | Not enough data | Not enough data | Not enough data | | **SEO / Keyword Analytics** | Not enough data | Not enough data | Not enough data | #### Platform | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Customization ** | Not enough data | Not enough data | Not enough data | | **Workflow Capability** | Not enough data | Not enough data | Not enough data | | **User, Role, and Access Management** | 9.7 (5 reviews) | Not enough data | Not enough data | | **Internationalization** | Not enough data | Not enough data | Not enough data | | **Sandbox / Test Environments** | Not enough data | Not enough data | Not enough data | | **Performance and Reliability** | Not enough data | Not enough data | Not enough data | | **Output Document Generation** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Marketing Automation | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | #### Integration | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Data Import & Export Tools** | Not enough data | Not enough data | Not enough data | | **Integration APIs** | Not enough data | Not enough data | Not enough data | | **Breadth of Partner Applications** | Not enough data | Not enough data | Not enough data | ### Conversational Marketing | Product | Score | Reviews | |---|---|---| | **Birdeye** | 8.7/10 | 472 | | **SurveyMonkey** | N/A | N/A | | **Qualtrics Strategy & Research** | N/A | N/A | #### Messenger | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Sequencing** | 8.8 (384 reviews) ✓ Verified | Not enough data | Not enough data | | **AI** | 8.5 (384 reviews) ✓ Verified | Not enough data | Not enough data | | **Live Chat** | 8.8 (388 reviews) ✓ Verified | Not enough data | Not enough data | | **Customization Interface** | 8.9 (383 reviews) ✓ Verified | Not enough data | Not enough data | #### Channels | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Social Media** | 8.9 (402 reviews) ✓ Verified | Not enough data | Not enough data | | **Website** | 8.9 (390 reviews) ✓ Verified | Not enough data | Not enough data | | **Text Message (SMS)** | 9.0 (401 reviews) ✓ Verified | Not enough data | Not enough data | | **Voice Assistants** | 8.1 (324 reviews) ✓ Verified | Not enough data | Not enough data | | **Other** | 8.3 (316 reviews) ✓ Verified | Not enough data | Not enough data | #### Customers | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Targeting** | 8.9 (389 reviews) ✓ Verified | Not enough data | Not enough data | | **Profiles** | 8.7 (378 reviews) | Not enough data | Not enough data | | **Analytics** | 9.0 (387 reviews) ✓ Verified | Not enough data | Not enough data | | **Lead Gathering** | 8.7 (372 reviews) ✓ Verified | Not enough data | Not enough data | | **Sales Conversion** | 8.6 (353 reviews) | Not enough data | Not enough data | #### Agentic AI - Conversational Marketing | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Autonomous Task Execution** | Feature Not Available | Not enough data | Not enough data | | **Multi-step Planning** | Feature Not Available | Not enough data | Not enough data | | **Cross-system Integration** | 8.3 (30 reviews) | Not enough data | Not enough data | | **Adaptive Learning** | 8.4 (29 reviews) | Not enough data | Not enough data | | **Natural Language Interaction** | 8.4 (30 reviews) | Not enough data | Not enough data | | **Proactive Assistance** | Feature Not Available | Not enough data | Not enough data | | **Decision Making** | 8.7 (31 reviews) | Not enough data | Not enough data | ### User Research | Product | Score | Reviews | |---|---|---| | **Birdeye** | N/A | N/A | | **SurveyMonkey** | N/A | N/A | | **Qualtrics Strategy & Research** | 7.6/10 | 19 | #### User Response Methods | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Survey** | Not enough data | Not enough data | 8.7 (14 reviews) | | **Video Snippets** | Not enough data | Not enough data | 6.3 (8 reviews) | | **Video Interview** | Not enough data | Not enough data | 5.7 (7 reviews) | | **Photo Submission** | Not enough data | Not enough data | 7.3 (8 reviews) | | **Text/Notes** | Not enough data | Not enough data | 8.3 (9 reviews) | #### Participant Selection | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **In-App** | Not enough data | Not enough data | 6.9 (9 reviews) | | **In-Store** | Not enough data | Not enough data | 6.9 (8 reviews) | | **On-Site** | Not enough data | Not enough data | 7.5 (8 reviews) | | **Recruitment Pool** | Not enough data | Not enough data | 8.1 (8 reviews) | #### Insights | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Analytics** | Not enough data | Not enough data | 8.9 (12 reviews) | | **Collaboration** | Not enough data | Not enough data | 8.0 (9 reviews) | | **Sorting** | Not enough data | Not enough data | 8.8 (10 reviews) | #### Generative AI | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | 6.9 (7 reviews) | ### SMS Marketing | Product | Score | Reviews | |---|---|---| | **Birdeye** | 8.4/10 | 327 | | **SurveyMonkey** | N/A | N/A | | **Qualtrics Strategy & Research** | N/A | N/A | #### Text Messaging | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Bulk SMS** | 9.0 (270 reviews) | Not enough data | Not enough data | | **Two-Way Text Messaging** | 9.1 (270 reviews) | Not enough data | Not enough data | | **Text Scheduler** | 8.7 (243 reviews) | Not enough data | Not enough data | | **Automatic Replies** | 9.1 (280 reviews) | Not enough data | Not enough data | | **Automatic URL Shortening** | Feature Not Available | Not enough data | Not enough data | | **MMS Marketing** | 8.8 (241 reviews) | Not enough data | Not enough data | | **Personalization** | 8.9 (254 reviews) | Not enough data | Not enough data | | **Transactional SMS** | Feature Not Available | Not enough data | Not enough data | #### SMS Platform | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Reporting** | 9.0 (259 reviews) | Not enough data | Not enough data | | **Automation** | 9.0 (259 reviews) | Not enough data | Not enough data | | **White Label** | 8.5 (201 reviews) | Not enough data | Not enough data | | **Text-to-Landline** | 8.4 (203 reviews) | Not enough data | Not enough data | | **Short Codes** | 8.3 (186 reviews) | Not enough data | Not enough data | | **API Integration** | 8.5 (201 reviews) | Not enough data | Not enough data | #### Agentic AI - SMS Marketing | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Autonomous Task Execution** | 7.5 (37 reviews) | Not enough data | Not enough data | | **Multi-step Planning** | 7.7 (38 reviews) | Not enough data | Not enough data | | **Cross-system Integration** | 7.8 (37 reviews) | Not enough data | Not enough data | | **Natural Language Interaction** | 7.6 (36 reviews) | Not enough data | Not enough data | | **Proactive Assistance** | 7.6 (36 reviews) | Not enough data | Not enough data | | **Decision Making** | 7.7 (37 reviews) | Not enough data | Not enough data | ### Statistical Analysis | Product | Score | Reviews | |---|---|---| | **Birdeye** | N/A | N/A | | **SurveyMonkey** | N/A | N/A | | **Qualtrics Strategy & Research** | 8.0/10 | 14 | #### Administration | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Quality Control** | Not enough data | Not enough data | 8.5 (12 reviews) | | **Data Sampling** | Not enough data | Not enough data | 8.2 (12 reviews) | | **Collaboration** | Not enough data | Not enough data | 8.9 (12 reviews) | #### Capabilities | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Data Visualization** | Not enough data | Not enough data | 8.3 (12 reviews) | | **Survival Analysis** | Not enough data | Not enough data | 8.5 (12 reviews) | | **Risk Data Attributes** | Not enough data | Not enough data | 8.3 (11 reviews) | | **Cost Analysis** | Not enough data | Not enough data | 8.1 (12 reviews) | #### Methodology | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **ANOVA Support** | Not enough data | Not enough data | 8.3 (10 reviews) | | **Regression** | Not enough data | Not enough data | 7.0 (10 reviews) | | **Time Series Analysis** | Not enough data | Not enough data | 7.1 (11 reviews) | #### Generative AI | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | 7.4 (9 reviews) | | **AI Text Summarization** | Not enough data | Not enough data | 7.7 (10 reviews) | ### Local Listing Management | Product | Score | Reviews | |---|---|---| | **Birdeye** | 8.8/10 | 583 | | **SurveyMonkey** | N/A | N/A | | **Qualtrics Strategy & Research** | N/A | N/A | #### Listing Management | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Network Directory** | 8.9 (455 reviews) ✓ Verified | Not enough data | Not enough data | | **Data Aggregators** | 8.8 (424 reviews) ✓ Verified | Not enough data | Not enough data | | **Duplicate Monitoring** | 8.6 (383 reviews) | Not enough data | Not enough data | | **Optimization** | 8.8 (447 reviews) ✓ Verified | Not enough data | Not enough data | #### Performance | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Real-Time Updates** | 8.9 (497 reviews) ✓ Verified | Not enough data | Not enough data | | **Analytics** | 9.1 (505 reviews) ✓ Verified | Not enough data | Not enough data | ### Payment Processing | Product | Score | Reviews | |---|---|---| | **Birdeye** | 8.6/10 | 46 | | **SurveyMonkey** | N/A | N/A | | **Qualtrics Strategy & Research** | N/A | N/A | #### Payment Processing | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Encryption** | 8.9 (41 reviews) | Not enough data | Not enough data | | **Credit Card Processing** | 9.1 (43 reviews) | Not enough data | Not enough data | | **Mobile Payments** | 9.4 (43 reviews) | Not enough data | Not enough data | | **Digital Wallet Integration** | 8.8 (38 reviews) | Not enough data | Not enough data | #### Administration | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Reporting & Analytics** | 8.9 (40 reviews) | Not enough data | Not enough data | | **E-commerce Integration** | 8.5 (37 reviews) | Not enough data | Not enough data | | **Processing Fees** | 8.3 (40 reviews) | Not enough data | Not enough data | | **POS Integration** | 8.0 (35 reviews) | Not enough data | Not enough data | | **Omnichannel** | 8.5 (36 reviews) | Not enough data | Not enough data | | **Levels 1 & 2** | 8.6 (36 reviews) | Not enough data | Not enough data | | **Level 3** | 8.5 (36 reviews) | Not enough data | Not enough data | #### Payment Options | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Multi-Currency** | 7.6 (36 reviews) | Not enough data | Not enough data | | **Online payment portal** | 9.0 (42 reviews) | Not enough data | Not enough data | #### Security | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **POS Verification** | 8.5 (35 reviews) | Not enough data | Not enough data | #### Platform | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Accounting integration** | 8.5 (36 reviews) | Not enough data | Not enough data | | **E-commerce Integration** | 8.4 (37 reviews) | Not enough data | Not enough data | ### Local SEO | Product | Score | Reviews | |---|---|---| | **Birdeye** | 9.0/10 | 437 | | **SurveyMonkey** | N/A | N/A | | **Qualtrics Strategy & Research** | N/A | N/A | #### Local Search Optimization | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Rank Tracking** | 8.6 (214 reviews) | Not enough data | Not enough data | | **Online Listings** | 9.1 (374 reviews) ✓ Verified | Not enough data | Not enough data | | **Google My Business** | 9.2 (383 reviews) ✓ Verified | Not enough data | Not enough data | | **Reputation Management** | 9.4 (402 reviews) ✓ Verified | Not enough data | Not enough data | | **Social Media** | 8.8 (356 reviews) | Not enough data | Not enough data | | **Dashboards and Reporting** | 9.1 (389 reviews) ✓ Verified | Not enough data | Not enough data | ### SEO Tools | Product | Score | Reviews | |---|---|---| | **Birdeye** | N/A | N/A | | **SurveyMonkey** | N/A | N/A | | **Qualtrics Strategy & Research** | N/A | N/A | #### SEO Auditing & Monitoring | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **SEO Alerting** | Not enough data | Not enough data | Not enough data | | **SEO Auditing** | Not enough data | Not enough data | Not enough data | | **SEO Change Tracking** | Not enough data | Not enough data | Not enough data | | **Technical SEO** | Not enough data | Not enough data | Not enough data | #### Agentic AI - SEO Tools | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | #### SEO Content & Rankings | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Link Building** | Not enough data | Not enough data | Not enough data | | **Keyword Research** | Not enough data | Not enough data | Not enough data | | **SERP Rank Tracking** | Not enough data | Not enough data | Not enough data | | **Localization** | Not enough data | Not enough data | Not enough data | | **Content Insights** | Not enough data | Not enough data | Not enough data | #### SEO Reporting | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Competitor Analysis** | Not enough data | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | Not enough data | | **Custom Reports** | Not enough data | Not enough data | Not enough data | | **White Label** | Not enough data | Not enough data | Not enough data | #### Generative AI | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | ### Social Media Management | Product | Score | Reviews | |---|---|---| | **Birdeye** | 8.4/10 | 543 | | **SurveyMonkey** | N/A | N/A | | **Qualtrics Strategy & Research** | N/A | N/A | #### Content & Collaboration | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Content Calendar** | 8.6 (420 reviews) | Not enough data | Not enough data | | **Content Library** | 8.4 (413 reviews) | Not enough data | Not enough data | | **Shared Inbox** | 8.7 (422 reviews) | Not enough data | Not enough data | | **Approval Workflows** | 8.4 (402 reviews) | Not enough data | Not enough data | | **Users and Permissions** | 8.8 (413 reviews) | Not enough data | Not enough data | | **Content Creation** | 8.5 (412 reviews) | Not enough data | Not enough data | #### Social Management | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Social Analytics** | 8.7 (476 reviews) | Not enough data | Not enough data | | **Social Publishing** | 9.0 (495 reviews) | Not enough data | Not enough data | | **Campaign Optimization** | 8.5 (447 reviews) | Not enough data | Not enough data | | **Social Engagement** | 8.9 (470 reviews) | Not enough data | Not enough data | | **Social Ads** | 7.9 (431 reviews) | Not enough data | Not enough data | | **Campaign Planning** | 8.3 (429 reviews) | Not enough data | Not enough data | | **Hashtag Capabilites** | 8.4 (384 reviews) | Not enough data | Not enough data | #### Agentic AI - Social Media Management | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Autonomous Task Execution** | 8.0 (93 reviews) | Not enough data | Not enough data | | **Multi-step Planning** | 8.1 (91 reviews) | Not enough data | Not enough data | | **Cross-system Integration** | 7.9 (101 reviews) | Not enough data | Not enough data | | **Adaptive Learning** | 8.2 (94 reviews) | Not enough data | Not enough data | | **Natural Language Interaction** | 8.1 (93 reviews) | Not enough data | Not enough data | | **Proactive Assistance** | 8.3 (94 reviews) | Not enough data | Not enough data | | **Decision Making** | 8.4 (95 reviews) | Not enough data | Not enough data | ### Experience Management | Product | Score | Reviews | |---|---|---| | **Birdeye** | 8.4/10 | 639 | | **SurveyMonkey** | N/A | N/A | | **Qualtrics Strategy & Research** | 7.6/10 | 11 | #### Analytics | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Net Promoter Score (NPS)** | 8.7 (492 reviews) | Not enough data | 8.3 (8 reviews) | | **Customer Satisfaction (CSAT) Score** | 8.9 (486 reviews) | Not enough data | 8.7 (9 reviews) | | **Customer Effort Score (CES)** | 8.7 (464 reviews) | Not enough data | 8.3 (8 reviews) | | **Gamification** | 8.0 (414 reviews) | Not enough data | 7.3 (8 reviews) | #### Customization | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Stakeholder Management** | 8.5 (421 reviews) | Not enough data | 7.9 (8 reviews) | | **Multilanguage Support** | 8.2 (404 reviews) | Not enough data | 7.8 (9 reviews) | | **Multiple Branding Support** | 8.6 (431 reviews) | Not enough data | 8.1 (7 reviews) | | **Vertical-specific Solutions** | 8.4 (412 reviews) | Not enough data | 8.6 (7 reviews) | #### Generative AI | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **AI Text Generation** | 8.7 (355 reviews) | Not enough data | 6.4 (7 reviews) | | **AI Text Summarization** | 8.7 (355 reviews) | Not enough data | 6.4 (7 reviews) | #### Agentic AI - Experience Management | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Autonomous Task Execution** | 7.9 (56 reviews) | Not enough data | Not enough data | | **Cross-system Integration** | 8.2 (56 reviews) | Not enough data | Not enough data | | **Natural Language Interaction** | 8.2 (55 reviews) | Not enough data | 5.7 (5 reviews) | | **Proactive Assistance** | 8.2 (55 reviews) | Not enough data | Not enough data | ### AI Agents For Business Operations | Product | Score | Reviews | |---|---|---| | **Birdeye** | 8.8/10 | 18 | | **SurveyMonkey** | N/A | N/A | | **Qualtrics Strategy & Research** | N/A | N/A | #### Responses | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Personalization** | 9.4 (14 reviews) | Not enough data | Not enough data | | **Route To Human** | 9.3 (15 reviews) | Not enough data | Not enough data | | **Natural Language Understanding (NLU)** | 8.6 (14 reviews) | Not enough data | Not enough data | #### Automation - AI Agents | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Sales Follow-Up** | 8.3 (12 reviews) | Not enough data | Not enough data | | **Customer Interaction Automation** | 8.8 (14 reviews) | Not enough data | Not enough data | | **Lead Generation** | 8.9 (12 reviews) | Not enough data | Not enough data | | **Document Processing** | 8.9 (12 reviews) | Not enough data | Not enough data | | **Feedback Collection** | 9.2 (12 reviews) | Not enough data | Not enough data | #### Platform | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Conversation Editor** | 9.2 (13 reviews) | Not enough data | Not enough data | | **Integration** | 9.3 (12 reviews) | Not enough data | Not enough data | | **Human-In-The-Loop** | 9.0 (13 reviews) | Not enough data | Not enough data | #### Autonomy - AI Agents | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Independent Decision Making** | 8.5 (13 reviews) | Not enough data | Not enough data | | **Adaptive Responses** | 8.3 (12 reviews) | Not enough data | Not enough data | | **Task Execution** | 8.5 (12 reviews) | Not enough data | Not enough data | | **Problem Solving** | 8.2 (12 reviews) | Not enough data | Not enough data | #### Generative AI | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **AI Text Generation** | 8.8 (17 reviews) | Not enough data | Not enough data | | **AI Text Summarization** | 9.0 (13 reviews) | Not enough data | Not enough data | ### Patient Engagement | Product | Score | Reviews | |---|---|---| | **Birdeye** | 8.5/10 | 264 | | **SurveyMonkey** | N/A | N/A | | **Qualtrics Strategy & Research** | N/A | N/A | #### Patient-Centered Functions | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Online Presence Management** | 9.0 (212 reviews) | Not enough data | Not enough data | | **Patient Feedback Management** | 9.3 (215 reviews) | Not enough data | Not enough data | | **Patient Portal** | 8.0 (190 reviews) | Not enough data | Not enough data | | **Patient Communications** | 8.8 (210 reviews) | Not enough data | Not enough data | | **Integration with Wearables** | 7.8 (187 reviews) | Not enough data | Not enough data | #### Operations | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Workflow Management** | 8.8 (213 reviews) | Not enough data | Not enough data | | **Interoperability** | 8.6 (202 reviews) | Not enough data | Not enough data | | **Digital Intake Forms** | 8.2 (205 reviews) | Not enough data | Not enough data | | **Engagement Measuring** | 8.8 (200 reviews) | Not enough data | Not enough data | | **Patient Satisfaction Management** | 9.0 (205 reviews) | Not enough data | Not enough data | | **EHR Integration** | 8.0 (194 reviews) | Not enough data | Not enough data | | **IPC Systems Integration** | 7.9 (188 reviews) | Not enough data | Not enough data | #### Generative AI | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **AI Text Summarization** | Feature Not Available | Not enough data | Not enough data | ### Chatbots | Product | Score | Reviews | |---|---|---| | **Birdeye** | 8.8/10 | 271 | | **SurveyMonkey** | N/A | N/A | | **Qualtrics Strategy & Research** | N/A | N/A | #### Responses | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Customization** | 8.8 (234 reviews) | Not enough data | Not enough data | | **Control** | 8.7 (232 reviews) | Not enough data | Not enough data | | **Route To Human** | 8.7 (223 reviews) | Not enough data | Not enough data | | **Menu bars** | Feature Not Available | Not enough data | Not enough data | | **Drip sequences** | Feature Not Available | Not enough data | Not enough data | #### Platform | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Live chat** | 9.0 (240 reviews) | Not enough data | Not enough data | | **Integrations** | 8.8 (226 reviews) | Not enough data | Not enough data | | **Branding** | 8.9 (236 reviews) | Not enough data | Not enough data | | **Analytics** | 8.8 (229 reviews) | Not enough data | Not enough data | | **A/B testing** | Feature Not Available | Not enough data | Not enough data | | **Role-based access** | 8.8 (223 reviews) | Not enough data | Not enough data | | **Collection of information** | 8.9 (236 reviews) | Not enough data | Not enough data | #### Generative AI | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **AI Text Generation** | 8.4 (158 reviews) | Not enough data | Not enough data | | **AI Text Summarization** | 8.7 (150 reviews) | Not enough data | Not enough data | ### Market Intelligence | Product | Score | Reviews | |---|---|---| | **Birdeye** | N/A | N/A | | **SurveyMonkey** | N/A | N/A | | **Qualtrics Strategy & Research** | 6.9/10 | 11 | #### Data collection | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Natural Language Processing (NLP)** | Not enough data | Not enough data | 7.1 (7 reviews) | | **Data Sources** | Not enough data | Not enough data | 7.4 (7 reviews) | | **Custom Research Sources** | Not enough data | Not enough data | 8.1 (7 reviews) | | **Lead Enrichment** | Not enough data | Not enough data | 6.9 (6 reviews) | | **Advanced Data Collection** | Not enough data | Not enough data | 6.9 (7 reviews) | #### Segment Trending | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Web** | Not enough data | Not enough data | 6.0 (7 reviews) | | **Social** | Not enough data | Not enough data | 6.1 (6 reviews) | | **Benchmarks** | Not enough data | Not enough data | 7.4 (7 reviews) | | **Finance ** | Not enough data | Not enough data | 5.7 (7 reviews) | #### Analysis | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Custom Dashboards** | Not enough data | Not enough data | 7.2 (9 reviews) | | **Reports** | Not enough data | Not enough data | 7.7 (8 reviews) | | **Integrations** | Not enough data | Not enough data | 5.8 (8 reviews) | #### Platform | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Search** | Not enough data | Not enough data | 7.0 (9 reviews) | | **User, Role, And Access Management** | Not enough data | Not enough data | 6.9 (8 reviews) | | **Mobile User Support** | Not enough data | Not enough data | 6.9 (9 reviews) | | **Alerts** | Not enough data | Not enough data | 6.0 (8 reviews) | | **Collaboration** | Not enough data | Not enough data | 7.1 (8 reviews) | | **Compliance** | Not enough data | Not enough data | 7.1 (8 reviews) | #### Agentic AI - Market Intelligence | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | ### Feedback Analytics | Product | Score | Reviews | |---|---|---| | **Birdeye** | 8.9/10 | 729 | | **SurveyMonkey** | 7.9/10 | 191 | | **Qualtrics Strategy & Research** | N/A | N/A | #### Feedback Management | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Tagging** | 8.7 (518 reviews) | 7.8 (150 reviews) | Not enough data | | **Segmentation** | Feature Not Available | 8.1 (146 reviews) | Not enough data | | **Custom Reports and Dashboards** | 9.0 (603 reviews) | 8.1 (158 reviews) | Not enough data | #### Feedback Analysis | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Thematic Analysis** | 8.7 (524 reviews) | 8.2 (145 reviews) | Not enough data | | **Sentiment Analysis** | 8.8 (530 reviews) | 7.9 (145 reviews) | Not enough data | | **NPS/CSAT Scoring** | 8.6 (519 reviews) | 7.6 (139 reviews) | Not enough data | #### Feedback Sources | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Online Reviews** | 9.5 (684 reviews) | 8.1 (147 reviews) | Not enough data | | **Surveys** | 9.1 (585 reviews) | 9.1 (169 reviews) | Not enough data | | **Social Media** | Feature Not Available | 7.8 (139 reviews) | Not enough data | | **Customer Service Channels** | 9.0 (549 reviews) | 7.7 (137 reviews) | Not enough data | #### Generative AI | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **AI Text Generation** | 8.7 (426 reviews) | 7.4 (131 reviews) | Not enough data | | **AI Text Summarization** | 8.8 (419 reviews) | 7.6 (82 reviews) | Not enough data | ### Survey | Product | Score | Reviews | |---|---|---| | **Birdeye** | N/A | N/A | | **SurveyMonkey** | 8.3/10 | 1692 | | **Qualtrics Strategy & Research** | 8.5/10 | 508 | #### Survey Management | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Survey Builder** | Not enough data | 9.0 (1498 reviews) | 9.0 (456 reviews) | | **Question Types** | Not enough data | 8.9 (1441 reviews) | 9.1 (455 reviews) | | **Templates** | Not enough data | 8.6 (1357 reviews) | 8.4 (397 reviews) | | **Survey Distribution** | Not enough data | 8.9 (1415 reviews) | 8.9 (449 reviews) | #### Survey Customization | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Branching/Skip Logic** | Not enough data | 8.4 (1168 reviews) | 8.9 (433 reviews) | | **Branding** | Not enough data | 8.2 (1204 reviews) | 8.5 (395 reviews) | | **Multimedia Support** | Not enough data | 8.1 (1074 reviews) | 8.5 (359 reviews) | | **Multilingual Surveys** | Not enough data | 8.1 (905 reviews) | 8.6 (313 reviews) | #### Survey Insights | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Reporting & Analytics** | Not enough data | 8.6 (1409 reviews) | 8.5 (451 reviews) | | **BI Tools Integration** | Not enough data | 8.0 (946 reviews) | 8.4 (290 reviews) | | **Data Exporting** | Not enough data | 8.5 (1265 reviews) | 8.7 (440 reviews) | | **Permissions** | Not enough data | 8.4 (1139 reviews) | 8.5 (386 reviews) | #### Agentic AI - Survey | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Adaptive Learning** | Not enough data | 7.6 (147 reviews) | 7.6 (12 reviews) | | **Proactive Assistance** | Not enough data | 7.7 (151 reviews) | 7.6 (12 reviews) | | **Decision Making** | Not enough data | 8.0 (151 reviews) | 8.3 (14 reviews) | ### Conversational Support | Product | Score | Reviews | |---|---|---| | **Birdeye** | 8.7/10 | 439 | | **SurveyMonkey** | N/A | N/A | | **Qualtrics Strategy & Research** | N/A | N/A | #### Conversational Platform | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Personalization** | 8.8 (388 reviews) | Not enough data | Not enough data | | **Omnichannel** | Feature Not Available | Not enough data | Not enough data | | **Contextual Engagement** | 8.8 (343 reviews) | Not enough data | Not enough data | | **Proactive Engagement** | 8.9 (314 reviews) | Not enough data | Not enough data | #### Support Automation | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Intelligent Routing** | 8.7 (333 reviews) | Not enough data | Not enough data | | **Seamless Escalation** | 8.7 (341 reviews) | Not enough data | Not enough data | | **Transcripts** | 8.8 (334 reviews) | Not enough data | Not enough data | | **Self-Serve Support** | 8.6 (300 reviews) | Not enough data | Not enough data | #### Generative AI | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **AI Text Generation** | 8.4 (237 reviews) | Not enough data | Not enough data | | **AI Text Summarization** | 8.4 (235 reviews) | Not enough data | Not enough data | ### Online Form Builder | Product | Score | Reviews | |---|---|---| | **Birdeye** | N/A | N/A | | **SurveyMonkey** | 8.3/10 | 246 | | **Qualtrics Strategy & Research** | N/A | N/A | #### Customization | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Custom Fields** | Not enough data | 8.6 (210 reviews) | Not enough data | | **Conditional Logic** | Not enough data | 8.3 (195 reviews) | Not enough data | | **Multi-page Forms** | Not enough data | 8.7 (215 reviews) | Not enough data | | **Design** | Not enough data | 8.6 (228 reviews) | Not enough data | #### Additional Functionality | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Embedded Forms** | Not enough data | 8.3 (174 reviews) | Not enough data | | **Offline Capability** | Not enough data | 7.6 (152 reviews) | Not enough data | | **Notifications** | Not enough data | 8.3 (198 reviews) | Not enough data | | **Payments** | Not enough data | 7.8 (151 reviews) | Not enough data | | **Mobile Forms** | Not enough data | 8.5 (206 reviews) | Not enough data | ### Brand Intelligence | Product | Score | Reviews | |---|---|---| | **Birdeye** | N/A | N/A | | **SurveyMonkey** | N/A | N/A | | **Qualtrics Strategy & Research** | 8.7/10 | 83 | #### Brand Signals | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Comparison** | Not enough data | Not enough data | 8.8 (66 reviews) | | **AI** | Not enough data | Not enough data | 8.2 (65 reviews) | | **Brand Health** | Not enough data | Not enough data | 9.0 (65 reviews) | #### Brand Analytics | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Trend Analysis** | Not enough data | Not enough data | 8.8 (68 reviews) | | **Tracking** | Not enough data | Not enough data | 8.7 (69 reviews) | ### Live Chat | Product | Score | Reviews | |---|---|---| | **Birdeye** | 8.8/10 | 574 | | **SurveyMonkey** | N/A | N/A | | **Qualtrics Strategy & Research** | N/A | N/A | #### Generative AI | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **AI Text Generation** | 8.6 (183 reviews) | Not enough data | Not enough data | | **AI Text Summarization** | 8.6 (180 reviews) | Not enough data | Not enough data | | **AI Text-to-Speech** | 8.1 (171 reviews) | Not enough data | Not enough data | #### Communication | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Pop-up Chat** | 9.0 (357 reviews) ✓ Verified | Not enough data | Not enough data | | **Notifications** | 9.1 (383 reviews) ✓ Verified | Not enough data | Not enough data | | **Targeted Emails** | 8.6 (267 reviews) | Not enough data | Not enough data | | **In-App Messaging** | 9.2 (358 reviews) ✓ Verified | Not enough data | Not enough data | | **Co-Browsing** | 8.4 (244 reviews) | Not enough data | Not enough data | #### Internal Use | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Customization ** | 8.8 (503 reviews) ✓ Verified | Not enough data | Not enough data | | **Conversation Archiving** | 9.0 (350 reviews) ✓ Verified | Not enough data | Not enough data | | **Lead Development** | 8.7 (269 reviews) | Not enough data | Not enough data | | **Knowledge Base** | 8.8 (273 reviews) | Not enough data | Not enough data | | **Team Inbox ** | 9.2 (335 reviews) ✓ Verified | Not enough data | Not enough data | | **Customer Profiles** | 8.6 (270 reviews) | Not enough data | Not enough data | ### AI Content Creation Platforms | Product | Score | Reviews | |---|---|---| | **Birdeye** | 8.3/10 | 26 | | **SurveyMonkey** | N/A | N/A | | **Qualtrics Strategy & Research** | N/A | N/A | #### Content Generation - AI Content Creation Platforms | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Output quality** | 7.7 (25 reviews) | Not enough data | Not enough data | | **Branding** | 8.1 (24 reviews) | Not enough data | Not enough data | | **Performance** | 8.5 (24 reviews) | Not enough data | Not enough data | #### Management - AI Content Creation Platforms | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Collaboration** | 7.9 (22 reviews) | Not enough data | Not enough data | | **Security and Privacy** | 8.6 (24 reviews) | Not enough data | Not enough data | | **Moderation** | 8.6 (24 reviews) | Not enough data | Not enough data | ### Answer Engine Optimization (AEO) | Product | Score | Reviews | |---|---|---| | **Birdeye** | N/A | N/A | | **SurveyMonkey** | N/A | N/A | | **Qualtrics Strategy & Research** | N/A | N/A | #### AI Visibility & Tracking | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **AI Mention Tracking** | Not enough data | Not enough data | Not enough data | | **AI Search Ranking Insights** | Not enough data | Not enough data | Not enough data | #### Sentiment & Brand Analysis | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **AI Sentiment Monitoring** | Not enough data | Not enough data | Not enough data | | **AI Hallucination Detection** | Not enough data | Not enough data | Not enough data | #### Competitive Benchmarking | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Industry AI Sentiment Benchmarking** | Not enough data | Not enough data | Not enough data | | **Competitor AI Presence Comparison** | Not enough data | Not enough data | Not enough data | #### AI Content Optimization | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Semantic Optimization for AI Models** | Not enough data | Not enough data | Not enough data | | **AI-Driven Content Recommendations** | Not enough data | Not enough data | Not enough data | #### Reporting & Alerts | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Real-Time AI Mention Alerts** | Not enough data | Not enough data | Not enough data | | **AI Visibility Reporting** | Not enough data | Not enough data | Not enough data | ### Customer Advocacy | Product | Score | Reviews | |---|---|---| | **Birdeye** | 8.5/10 | 52 | | **SurveyMonkey** | N/A | N/A | | **Qualtrics Strategy & Research** | N/A | N/A | #### Agentic AI - Customer Advocacy | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Autonomous Task Execution** | 8.6 (49 reviews) | Not enough data | Not enough data | | **Cross-system Integration** | 8.4 (49 reviews) | Not enough data | Not enough data | | **Proactive Assistance** | 8.6 (49 reviews) | Not enough data | Not enough data | ### Consumer Insights Platforms | Product | Score | Reviews | |---|---|---| | **Birdeye** | N/A | N/A | | **SurveyMonkey** | N/A | N/A | | **Qualtrics Strategy & Research** | N/A | N/A | #### Survey Design - Consumer Insights Platforms | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Multi-Use Methodologies** | Not enough data | Not enough data | Not enough data | | **Industry & Locale Adaptability** | Not enough data | Not enough data | Not enough data | | **Behavioral & Adaptive Logic Guidance** | Not enough data | Not enough data | Not enough data | | **Self-Serve Survey Builder** | Not enough data | Not enough data | Not enough data | | **AI Smart Probes** | Not enough data | Not enough data | Not enough data | #### Audience Access - Consumer Insights Platforms | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Flexible Audience Options** | Not enough data | Not enough data | Not enough data | | **Customer Data Upload** | Not enough data | Not enough data | Not enough data | | **Consumer Panels** | Not enough data | Not enough data | Not enough data | #### Data Collection - Consumer Insights Platforms | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Rapid Research** | Not enough data | Not enough data | Not enough data | | **Quality Assurance** | Not enough data | Not enough data | Not enough data | | **Mobile / Mixed Mode** | Not enough data | Not enough data | Not enough data | #### Analytics - Consumer Insights Platforms | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **AI-Powered Insights** | Not enough data | Not enough data | Not enough data | | **Qualitative Research Support** | Not enough data | Not enough data | Not enough data | | **Benchmarking & Norms** | Not enough data | Not enough data | Not enough data | #### Collaboration - Consumer Insights Platforms | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Dashboards & Embedded Integrations** | Not enough data | Not enough data | Not enough data | | **Embeddable Reports** | Not enough data | Not enough data | Not enough data | | **Shared Workspaces** | Not enough data | Not enough data | Not enough data | ### Online Reputation Management | Product | Score | Reviews | |---|---|---| | **Birdeye** | 8.5/10 | 2319 | | **SurveyMonkey** | N/A | N/A | | **Qualtrics Strategy & Research** | N/A | N/A | #### Consumer Intelligence | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Customer Feedback** | 9.3 (1995 reviews) ✓ Verified | Not enough data | Not enough data | | **Competitive Intelligence** | 8.6 (1433 reviews) ✓ Verified | Not enough data | Not enough data | | **Sentiment Analysis** | 8.8 (1628 reviews) ✓ Verified | Not enough data | Not enough data | #### Reporting | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Revenue Reporting** | Feature Not Available | Not enough data | Not enough data | | **Corporate Reporting** | 8.8 (1636 reviews) ✓ Verified | Not enough data | Not enough data | | **Dashboard** | 9.2 (2007 reviews) ✓ Verified | Not enough data | Not enough data | #### Media Monitoring | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Social Networks Monitoring** | 8.7 (1641 reviews) ✓ Verified | Not enough data | Not enough data | | **Social Media Management** | 8.7 (1496 reviews) ✓ Verified | Not enough data | Not enough data | | **Digital Media Monitoring** | 8.4 (1272 reviews) | Not enough data | Not enough data | #### In-House Management | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Employee Performance** | Feature Not Available | Not enough data | Not enough data | | **Team Workflow** | Feature Not Available | Not enough data | Not enough data | #### Generative AI | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **AI Text Generation** | Feature Not Available | Not enough data | Not enough data | #### Agentic AI - Online Reputation Management | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Autonomous Task Execution** | 8.1 (310 reviews) | Not enough data | Not enough data | | **Multi-step Planning** | 8.0 (289 reviews) | Not enough data | Not enough data | | **Cross-system Integration** | 8.2 (331 reviews) | Not enough data | Not enough data | | **Adaptive Learning** | 8.2 (292 reviews) | Not enough data | Not enough data | | **Proactive Assistance** | 8.1 (296 reviews) | Not enough data | Not enough data | | **Decision Making** | 8.1 (290 reviews) | Not enough data | Not enough data | ### Brand Advocacy | Product | Score | Reviews | |---|---|---| | **Birdeye** | N/A | N/A | | **SurveyMonkey** | N/A | N/A | | **Qualtrics Strategy & Research** | N/A | N/A | #### Discovery | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Referral Program** | Not enough data | Not enough data | Not enough data | | **Incentives** | Not enough data | Not enough data | Not enough data | | **3rd-Party Trends** | Not enough data | Not enough data | Not enough data | #### Insight | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Monitoring** | Not enough data | Not enough data | Not enough data | | **Adoption Insight** | Not enough data | Not enough data | Not enough data | | **Engagement Analysis** | Not enough data | Not enough data | Not enough data | #### Mobile | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Mobile Optimization** | Not enough data | Not enough data | Not enough data | #### Platform | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Multichannel Sharing** | Not enough data | Not enough data | Not enough data | | **Forum** | Not enough data | Not enough data | Not enough data | | **Integration** | Not enough data | Not enough data | Not enough data | | **Content Distribution** | Not enough data | Not enough data | Not enough data | ### Local Marketing | Product | Score | Reviews | |---|---|---| | **Birdeye** | N/A | N/A | | **SurveyMonkey** | N/A | N/A | | **Qualtrics Strategy & Research** | N/A | N/A | #### Platform | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Internationalization** | Not enough data | Not enough data | Not enough data | | **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | | **Performance and Reliability** | Not enough data | Not enough data | Not enough data | | **Reporting and Dashboards** | Not enough data | Not enough data | Not enough data | | **Mobile User Support** | Not enough data | Not enough data | Not enough data | ### AI Customer Support Agents | Product | Score | Reviews | |---|---|---| | **Birdeye** | 8.2/10 | 12 | | **SurveyMonkey** | N/A | N/A | | **Qualtrics Strategy & Research** | N/A | N/A | #### Customer Query Resolution - AI Customer Support Agents | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Automated Ticket Resolution** | 8.3 (7 reviews) | Not enough data | Not enough data | | **Contextual Response Generation** | 7.7 (8 reviews) | Not enough data | Not enough data | | **Sentiment Analysis** | 7.9 (7 reviews) | Not enough data | Not enough data | | **Knowledge Base Utilization** | 8.6 (7 reviews) | Not enough data | Not enough data | | **Multilingual Support** | 8.1 (7 reviews) | Not enough data | Not enough data | #### Customer Interaction Automation - AI Customer Support Agents | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Proactive Customer Outreach** | 8.3 (7 reviews) | Not enough data | Not enough data | | **Feedback Collection** | 8.9 (9 reviews) | Not enough data | Not enough data | | **Escalation Handling** | 8.1 (6 reviews) | Not enough data | Not enough data | | **Workflow Optimization** | 9.2 (8 reviews) | Not enough data | Not enough data | #### Automation | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Customer Interaction Automation** | 8.2 (10 reviews) | Not enough data | Not enough data | | **Feedback Collection** | 9.4 (8 reviews) | Not enough data | Not enough data | | **Document Processing** | 7.9 (7 reviews) | Not enough data | Not enough data | #### Autonomy | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Independent Decision Making** | 7.9 (7 reviews) | Not enough data | Not enough data | | **Adaptive Responses** | 8.1 (8 reviews) | Not enough data | Not enough data | | **Task Execution** | 7.7 (8 reviews) | Not enough data | Not enough data | | **Problem Solving** | 8.1 (8 reviews) | Not enough data | Not enough data | ### AI Agents | Product | Score | Reviews | |---|---|---| | **Birdeye** | N/A | N/A | | **SurveyMonkey** | N/A | N/A | | **Qualtrics Strategy & Research** | N/A | N/A | #### Agentic AI - AI Agents | Feature | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | --- ## Categories **Unique to Birdeye (22):** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management), [SEO Tools](https://www.g2.com/categories/seo-tools), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Media Suites](https://www.g2.com/categories/social-media-suites), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [Answer Engine Optimization (AEO) Tools](https://www.g2.com/categories/answer-engine-optimization-aeo), [Multi-Location Marketing Platforms](https://www.g2.com/categories/multi-location-marketing-platforms), [Local Listing Management Software](https://www.g2.com/categories/local-listing-management), [Local SEO Software](https://www.g2.com/categories/local-seo), [AI Content Creation Platforms Software](https://www.g2.com/categories/ai-content-creation-platforms), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Experience Management Software](https://www.g2.com/categories/experience-management), [Payment Processing Software](https://www.g2.com/categories/payment-processing), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Patient Engagement Software](https://www.g2.com/categories/patient-engagement), [Customer Advocacy Software](https://www.g2.com/categories/customer-advocacy), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt), [Live Chat Software](https://www.g2.com/categories/live-chat) **Unique to SurveyMonkey (3):** [Survey Software](https://www.g2.com/categories/survey), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics) **Unique to Qualtrics Strategy & Research (7):** [Brand Intelligence Software](https://www.g2.com/categories/brand-intelligence), [Survey Software](https://www.g2.com/categories/survey), [Experience Management Software](https://www.g2.com/categories/experience-management), [Statistical Analysis Software](https://www.g2.com/categories/statistical-analysis), [Market Intelligence Software](https://www.g2.com/categories/market-intelligence), [User Research Tools](https://www.g2.com/categories/user-research), [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms) --- ## Reviewer Demographics ### By Company Size | Segment | Birdeye | SurveyMonkey | Qualtrics Strategy & Research | |---|---|---|---| | **Small-Business** | 48.3% | 36.5% | 21.7% | | **Mid-Market** | 35.1% | 34.1% | 33.4% | | **Enterprise** | 16.6% | 29.4% | 45.0% | ### By Industry #### Birdeye - **Hospital & Health Care:** 9.8% - **Real Estate:** 9.5% - **Construction:** 7.3% - **Marketing and Advertising:** 6.4% - **Medical Practice:** 6.1% - **Health, Wellness and Fitness:** 5.9% - **Veterinary:** 5.4% - **Financial Services:** 5.4% - **Consumer Services:** 4.6% - **Automotive:** 3.7% - **Other:** 35.9% #### SurveyMonkey - **Education Management:** 8.5% - **Hospital & Health Care:** 5.9% - **Higher Education:** 5.8% - **Marketing and Advertising:** 5.1% - **Information Technology and Services:** 4.9% - **Non-Profit Organization Management:** 4.8% - **Computer Software:** 3.7% - **Financial Services:** 3.1% - **Retail:** 2.6% - **Health, Wellness and Fitness:** 2.1% - **Other:** 53.4% #### Qualtrics Strategy & Research - **Higher Education:** 21.1% - **Education Management:** 11.7% - **Research:** 7.7% - **Information Technology and Services:** 6.7% - **Market Research:** 4.3% - **Hospital & Health Care:** 3.6% - **Marketing and Advertising:** 3.3% - **Financial Services:** 2.7% - **Computer Software:** 2.6% - **Non-Profit Organization Management:** 2.4% - **Other:** 33.9% --- ## Alternatives ### Alternatives to Birdeye - [SOCi](https://www.g2.com/products/soci/reviews) — 4.5/5 stars (4038 reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) — 4.6/5 stars (635 reviews) - [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) — 4.5/5 stars (505 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews) - [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2095 reviews) - [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1114 reviews) - [Synup](https://www.g2.com/products/synup/reviews) — 4.5/5 stars (315 reviews) - [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews) - [Semrush](https://www.g2.com/products/semrush/reviews) — 4.5/5 stars (3377 reviews) - [Thryv](https://www.g2.com/products/thryv/reviews) — 4.2/5 stars (1996 reviews) ### Alternatives to SurveyMonkey - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2058 reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5113 reviews) - [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (992 reviews) - [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (948 reviews) - [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews) - [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (468 reviews) - [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.5/5 stars (400 reviews) - [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (559 reviews) - [Survicate](https://www.g2.com/products/survicate/reviews) — 4.6/5 stars (206 reviews) - [Hotjar](https://www.g2.com/products/hotjar/reviews) — 4.3/5 stars (342 reviews) ### Alternatives to Qualtrics Strategy & Research - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2058 reviews) - [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1135 reviews) - [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (788 reviews) - [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews) - [Zoho Survey](https://www.g2.com/products/zoho-survey/reviews) — 4.4/5 stars (1030 reviews) - [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (992 reviews) - [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (948 reviews) - [IBM SPSS Statistics](https://www.g2.com/products/ibm-spss-statistics/reviews) — 4.2/5 stars (927 reviews) - [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (468 reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5113 reviews) --- ## Top Discussions ### Birdeye - Title: [How do you delete a review you post on this site?](https://www.g2.com/discussions/35410-how-do-you-delete-a-review-you-post-on-this-site) — 7 comments, 2 upvotes > **Top comment:** "Hi Kurt, to delete a G2 review, you can contact G2 support or log into your G2 profile. If you're referencing a review you left on a Birdeye site, feel free..." - Title: [What is BirdEye?](https://www.g2.com/discussions/what-is-birdeye) — 4 comments > **Top comment:** "It’s an Online Reputation and Social Media Management Platform." - Title: [Are BirdEye reviews fake?](https://www.g2.com/discussions/are-birdeye-reviews-fake) — 2 comments > **Top comment:** "Birdeye reviews are not fake. They aggregate reviews across the web from various sources such as Facebook and Google. Reviews can also be directly posted to..." - Title: [I'm curious about schema?](https://www.g2.com/discussions/i-m-curious-about-schema) — 2 comments, 1 upvote > **Top comment:** "Thank you XAP Credit Solution for fixing my credit.  I'm very overwhelmed by this act of kindness shown to us by you and your team. I don’t regret whatever..." - Title: [How do I take a screen shot of my login and upload it to the survery? Thanks,](https://www.g2.com/discussions/how-do-i-take-a-screen-shot-of-my-login-and-upload-it-to-the-survery-thanks-5e46994b-bc64-4d6e-aec9-d23e0c1c5270) — 2 comments, 1 upvote > **Top comment:** "Take a pic with your cell phone, then upload it!" ### SurveyMonkey - Title: [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) — 9 comments, 2 upvotes > **Top comment:** "Hello Ravish, We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic..." - Title: [Can I create visualizations in SurveyMonkey based on the answers I collect?](https://www.g2.com/discussions/can-i-create-visualizations-in-surveymonkey-based-on-the-answers-i-collect) — 8 comments, 1 upvote > **Top comment:** "Yes. There are different visual graph options that make viewing and presenting results extremely easy." - Title: [What is SurveyMonkey used for?](https://www.g2.com/discussions/what-is-surveymonkey-used-for) — 6 comments > **Top comment:** "I would use it to gather feedback or insights on our products and how to best meet our customers needs." - Title: [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) — 5 comments, 2 upvotes > **Top comment:** "You can identify respondents if you select the option for your survey responses to not be anonymous. This option is in the 'Collect Responses' section. " - Title: [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) — 3 comments, 2 upvotes > **Top comment:** "Complete solutions for comprehending your target market, making decisions about new product innovations, and doing innovative branding and messaging analysis..." ### Qualtrics Strategy & Research - Title: [Is qualtrics better than SurveyMonkey?](https://www.g2.com/discussions/is-qualtrics-better-than-surveymonkey) — 3 comments, 1 upvote > **Top comment:** "Yes in so many ways from the customized survey creation to the dashboards that align with them. With the ability to upload data and automate processes the..." - Title: [Is there a possibility of adding customer support in IST time?](https://www.g2.com/discussions/49676-is-there-a-possibility-of-adding-customer-support-in-ist-time) — 3 comments, 1 upvote > **Top comment:** "need id" - Title: [What would be the best way to restart on the basics, as I am having a little trouble on trying to get and start an existing project](https://www.g2.com/discussions/what-would-be-the-best-way-to-restart-on-the-basics-as-i-am-having-a-little-trouble-on-trying-to-get-and-start-an-existing-project) — 3 comments, 1 upvote > **Top comment:** "Qualtrics has great training. Check out the help section located in the top right of your account after you log in." - Title: [What is Qualtrics CoreXM used for?](https://www.g2.com/discussions/what-is-qualtrics-corexm-used-for) — 2 comments, 2 upvotes > **Top comment:** "The CoreXM product is used to build, optimize and analyze market research surveys. It includes tools to optimize, share, and report on results." - Title: [How can I use Qualtrics Research Core more at my University?](https://www.g2.com/discussions/15594-how-can-i-use-qualtrics-research-core-more-at-my-university) — 2 comments, 1 upvote > **Top comment:** "Does your University have a subscription to Qualtrics. We have faculty who use it for research all the time." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/birdeye-vs-surveymonkey-vs-qualtrics-strategy-research)