Compare Birdeye and SurveyMonkey

Save your comparisonKeep these tools in one place and come back anytime.
Save to board
At a Glance
Birdeye
Birdeye
Star Rating
(4,050)4.7 out of 5
Market Segments
Small-Business (48.3% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plans
SurveyMonkey
SurveyMonkey
Star Rating
(23,526)4.4 out of 5
Market Segments
Small-Business (36.5% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that SurveyMonkey excels in customization, with users appreciating its ability to provide a wide range of options on a single platform. One user noted, "Everything is available on a single platform," highlighting the tool's flexibility in survey creation.
  • Users say that Birdeye stands out for its comprehensive review management capabilities. Reviewers mention that it effectively consolidates all reviews into one platform, making it easier to manage online reputation. One user stated, "Birdeye has been able to improve our online reputation significantly in such a short amount of time."
  • According to verified reviews, both platforms are praised for their ease of use, but SurveyMonkey has a slight edge in setup simplicity. Users have expressed satisfaction with the intuitive setup process, stating, "I find that setting it up was easy too," which contributes to a smoother onboarding experience.
  • Reviewers mention that Birdeye offers superior support quality, with many users highlighting the responsiveness and helpfulness of their customer service. One user remarked on the platform's ability to provide professional highlights, indicating a strong support system for users navigating the software.
  • Users report that while both tools provide valuable AI features, Birdeye's capabilities in sentiment analysis and online reviews are particularly noteworthy. Reviewers have noted that Birdeye's features help in gaining deeper insights into customer feedback, with one user emphasizing the platform's effectiveness in managing reviews.
  • According to recent feedback, SurveyMonkey's integration capabilities are a significant advantage, as users appreciate its seamless connection with other software like Covr. This integration enhances the overall user experience, allowing for efficient data collection and analysis.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Browse all 3 pricing plans
SurveyMonkey
SurveyMonkey Enterprise
Contact Us
Browse all 4 pricing plans
Free Trial
Birdeye
Free Trial is available
SurveyMonkey
Free Trial is available
Ratings
Meets Requirements
9.3
3,476
9.0
20,653
Ease of Use
9.3
3,532
9.2
20,771
Ease of Setup
9.1
2,588
9.0
8,108
Ease of Admin
9.3
2,125
8.9
7,620
Quality of Support
9.4
3,310
8.6
14,650
Has the product been a good partner in doing business?
9.4
2,127
8.8
6,670
Product Direction (% positive)
9.4
3,414
7.7
20,199
Features by Category
Not enough data
Not enough data
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational MarketingHide 21 FeaturesShow 21 Features
8.7
472
Not enough data
Messenger
8.8
384
|
Verified
Not enough data
8.5
384
|
Verified
Not enough data
8.8
388
|
Verified
Not enough data
8.9
383
|
Verified
Not enough data
Channels
8.9
402
|
Verified
Not enough data
8.9
390
|
Verified
Not enough data
9.0
401
|
Verified
Not enough data
8.1
324
|
Verified
Not enough data
8.3
316
|
Verified
Not enough data
Customers
8.9
389
|
Verified
Not enough data
8.7
378
Not enough data
9.0
387
|
Verified
Not enough data
8.7
372
|
Verified
Not enough data
8.6
353
Not enough data
Agentic AI - Conversational Marketing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
30
Not enough data
8.4
29
Not enough data
8.4
30
Not enough data
Feature Not Available
Not enough data
8.7
31
Not enough data
8.4
327
Not enough data
Text Messaging
9.0
270
Not enough data
9.1
270
Not enough data
8.7
243
Not enough data
9.1
280
Not enough data
Feature Not Available
Not enough data
8.8
241
Not enough data
8.9
254
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
259
Not enough data
9.0
259
Not enough data
8.5
201
Not enough data
8.4
203
Not enough data
8.3
186
Not enough data
8.5
201
Not enough data
Agentic AI - SMS Marketing
7.5
37
Not enough data
7.7
38
Not enough data
7.8
37
Not enough data
7.6
36
Not enough data
7.6
36
Not enough data
7.7
37
Not enough data
Local Listing ManagementHide 6 FeaturesShow 6 Features
8.8
583
Not enough data
Listing Management
8.9
455
|
Verified
Not enough data
8.8
424
|
Verified
Not enough data
8.6
383
Not enough data
8.8
447
|
Verified
Not enough data
Performance
8.9
497
|
Verified
Not enough data
9.1
505
|
Verified
Not enough data
8.6
46
Not enough data
Payment Processing
8.9
41
Not enough data
9.1
43
Not enough data
9.4
43
Not enough data
8.8
38
Not enough data
Administration
8.9
40
Not enough data
8.5
37
Not enough data
8.3
40
Not enough data
8.0
35
Not enough data
8.5
36
Not enough data
8.6
36
Not enough data
8.5
36
Not enough data
Payment Options
7.6
36
Not enough data
9.0
42
Not enough data
Security
8.5
35
Not enough data
Platform
8.5
36
Not enough data
8.4
37
Not enough data
9.0
438
Not enough data
Local Search Optimization
8.6
214
Not enough data
9.1
374
|
Verified
Not enough data
9.2
383
|
Verified
Not enough data
9.4
402
|
Verified
Not enough data
8.8
357
Not enough data
9.1
389
|
Verified
Not enough data
Not enough data
Not enough data
SEO Auditing & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SEO Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Content & Rankings
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Social Media ManagementHide 20 FeaturesShow 20 Features
8.4
544
Not enough data
Content & Collaboration
8.6
421
Not enough data
8.4
413
Not enough data
8.7
422
Not enough data
8.4
402
Not enough data
8.8
413
Not enough data
8.5
412
Not enough data
Social Management
8.7
476
Not enough data
9.0
496
Not enough data
8.5
447
Not enough data
8.9
470
Not enough data
7.9
431
Not enough data
8.3
429
Not enough data
8.4
384
Not enough data
Agentic AI - Social Media Management
8.0
93
Not enough data
8.1
91
Not enough data
7.9
101
Not enough data
8.2
94
Not enough data
8.1
93
Not enough data
8.3
94
Not enough data
8.4
95
Not enough data
Experience ManagementHide 14 FeaturesShow 14 Features
8.4
639
Not enough data
Analytics
8.7
492
Not enough data
8.9
486
Not enough data
8.7
464
Not enough data
8.0
414
Not enough data
Customization
8.5
421
Not enough data
8.2
404
Not enough data
8.6
431
Not enough data
8.4
412
Not enough data
Generative AI
8.7
355
Not enough data
8.7
355
Not enough data
Agentic AI - Experience Management
7.9
56
Not enough data
8.2
56
Not enough data
8.2
55
Not enough data
8.2
55
Not enough data
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
8.8
18
Not enough data
Responses
9.4
14
Not enough data
9.3
15
Not enough data
8.6
14
Not enough data
Automation - AI Agents
8.3
12
Not enough data
8.8
14
Not enough data
8.9
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
Platform
9.2
13
Not enough data
9.3
12
Not enough data
9.0
13
Not enough data
Autonomy - AI Agents
8.5
13
Not enough data
8.3
12
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Generative AI
8.8
17
Not enough data
9.0
13
Not enough data
8.5
264
Not enough data
Patient-Centered Functions
9.0
212
Not enough data
9.3
215
Not enough data
8.0
190
Not enough data
8.8
210
Not enough data
7.8
187
Not enough data
Operations
8.8
213
Not enough data
8.6
202
Not enough data
8.2
205
Not enough data
8.8
200
Not enough data
9.0
205
Not enough data
8.0
194
Not enough data
7.9
188
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
271
Not enough data
Responses
8.8
234
Not enough data
8.7
232
Not enough data
8.7
223
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
240
Not enough data
8.8
226
Not enough data
8.9
236
Not enough data
8.8
229
Not enough data
Feature Not Available
Not enough data
8.8
223
Not enough data
8.9
236
Not enough data
Generative AI
8.4
158
Not enough data
8.7
150
Not enough data
8.9
729
7.9
191
Feedback Management
8.7
518
7.8
150
Feature Not Available
8.1
146
9.0
603
8.1
158
Feedback Analysis
8.7
524
8.2
145
8.8
530
7.9
145
8.6
519
7.6
139
Feedback Sources
9.5
684
8.1
147
9.1
585
9.1
169
Feature Not Available
7.8
139
9.0
549
7.7
137
Generative AI
8.7
426
7.4
131
8.8
419
7.6
82
Not enough data
8.3
1,685
Survey Management
Not enough data
9.0
1495
Not enough data
8.9
1440
Not enough data
8.6
1356
Not enough data
8.9
1413
Survey Customization
Not enough data
8.4
1167
Not enough data
8.2
1203
Not enough data
8.1
1074
Not enough data
8.1
905
Survey Insights
Not enough data
8.6
1407
Not enough data
8.0
946
Not enough data
8.5
1265
Not enough data
8.4
1138
Agentic AI - Survey
Not enough data
7.6
147
Not enough data
7.7
150
Not enough data
8.0
151
Conversational SupportHide 10 FeaturesShow 10 Features
8.7
439
Not enough data
Conversational Platform
8.8
388
Not enough data
Feature Not Available
Not enough data
8.8
343
Not enough data
8.9
314
Not enough data
Support Automation
8.7
333
Not enough data
8.7
341
Not enough data
8.8
334
Not enough data
8.6
300
Not enough data
Generative AI
8.4
237
Not enough data
8.4
235
Not enough data
Online Form BuilderHide 9 FeaturesShow 9 Features
Not enough data
8.3
246
Customization
Not enough data
8.6
210
Not enough data
8.3
195
Not enough data
8.7
215
Not enough data
8.6
228
Additional Functionality
Not enough data
8.3
174
Not enough data
7.6
152
Not enough data
8.3
198
Not enough data
7.8
151
Not enough data
8.5
206
8.8
573
Not enough data
Generative AI
8.6
183
Not enough data
8.6
180
Not enough data
8.1
171
Not enough data
Communication
9.0
357
|
Verified
Not enough data
9.1
383
|
Verified
Not enough data
8.6
267
Not enough data
9.2
358
|
Verified
Not enough data
8.4
244
Not enough data
Internal Use
8.8
502
|
Verified
Not enough data
9.0
350
|
Verified
Not enough data
8.7
269
Not enough data
8.8
273
Not enough data
9.2
335
|
Verified
Not enough data
8.6
270
Not enough data
AI Content Creation PlatformsHide 6 FeaturesShow 6 Features
8.3
26
Not enough data
Content Generation - AI Content Creation Platforms
7.7
25
Not enough data
8.1
24
Not enough data
8.5
24
Not enough data
Management - AI Content Creation Platforms
7.9
22
Not enough data
8.6
24
Not enough data
8.6
24
Not enough data
Answer Engine Optimization (AEO)Hide 10 FeaturesShow 10 Features
Not enough data
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
8.5
52
Not enough data
Agentic AI - Customer Advocacy
8.6
49
Not enough data
8.4
49
Not enough data
8.6
49
Not enough data
Online Reputation ManagementHide 18 FeaturesShow 18 Features
8.5
2,317
Not enough data
Consumer Intelligence
9.3
1993
|
Verified
Not enough data
8.6
1433
|
Verified
Not enough data
8.8
1628
|
Verified
Not enough data
Reporting
Feature Not Available
Not enough data
8.8
1636
|
Verified
Not enough data
9.2
2007
|
Verified
Not enough data
Media Monitoring
8.7
1640
|
Verified
Not enough data
8.7
1495
|
Verified
Not enough data
8.4
1271
Not enough data
In-House Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Online Reputation Management
8.1
309
Not enough data
8.0
288
Not enough data
8.2
330
Not enough data
8.2
291
Not enough data
8.1
295
Not enough data
8.1
289
Not enough data
Not enough data
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
8.2
12
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
7
Not enough data
7.7
8
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.3
7
Not enough data
8.9
9
Not enough data
8.1
6
Not enough data
9.2
8
Not enough data
Automation
8.2
10
Not enough data
9.4
8
Not enough data
7.9
7
Not enough data
Autonomy
7.9
7
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reviews
Reviewers' Company Size
Birdeye
Birdeye
Small-Business(50 or fewer emp.)
48.3%
Mid-Market(51-1000 emp.)
35.1%
Enterprise(> 1000 emp.)
16.6%
SurveyMonkey
SurveyMonkey
Small-Business(50 or fewer emp.)
36.5%
Mid-Market(51-1000 emp.)
34.1%
Enterprise(> 1000 emp.)
29.4%
Reviewers' Industry
Birdeye
Birdeye
Hospital & Health Care
9.8%
Real Estate
9.5%
Construction
7.3%
Marketing and Advertising
6.4%
Medical Practice
6.1%
Other
60.9%
SurveyMonkey
SurveyMonkey
Education Management
8.5%
Hospital & Health Care
5.9%
Higher Education
5.8%
Marketing and Advertising
5.1%
Information Technology and Services
4.9%
Other
69.8%
Alternatives
Birdeye
Birdeye Alternatives
SOCi
SOCi
Add SOCi
HighLevel
HighLevel
Add HighLevel
Vendasta AI Platform
Vendasta AI Platform
Add Vendasta AI Platform
Reputation
Reputation
Add Reputation
SurveyMonkey
SurveyMonkey Alternatives
SurveySparrow
SurveySparrow
Add SurveySparrow
Jotform
Jotform
Add Jotform
Typeform
Typeform
Add Typeform
Alchemer Survey
Alchemer Survey
Add Alchemer Survey
Discussions
Birdeye
Birdeye Discussions
How do you delete a review you post on this site?
7 Comments
Jennifer C.
JC
Hi Kurt, to delete a G2 review, you can contact G2 support or log into your G2 profile. If you're referencing a review you left on a Birdeye site, feel free...Read more
What is BirdEye?
4 Comments
Joseph S.
JS
It’s an Online Reputation and Social Media Management Platform.Read more
Are BirdEye reviews fake?
2 Comments
Benjamin W.
BW
Birdeye reviews are not fake. They aggregate reviews across the web from various sources such as Facebook and Google. Reviews can also be directly posted to...Read more
SurveyMonkey
SurveyMonkey Discussions
How it can be integrated with other applications such as Micrsoft Teams?
9 Comments
EK
Hello Ravish, We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic...Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 Comments
LS
Yes. There are different visual graph options that make viewing and presenting results extremely easy.Read more
What is SurveyMonkey used for?
6 Comments
Dan S.
DS
I would use it to gather feedback or insights on our products and how to best meet our customers needs.Read more