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At a Glance
Market Segments
Small-Business (50.9% of reviews)
Small-Business (36.4% of reviews)
Entry-Level Pricing
Contact Us
Contact Us
Birdeye
Star Rating
(3,705)4.8 out of 5
Market Segments
Small-Business (50.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansSurveyMonkey
Star Rating
(23,305)4.4 out of 5
Market Segments
Small-Business (36.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Birdeye excels in user experience, with many users highlighting its convenient filtering options that make it easy to manage and respond to reviews from various platforms. In contrast, while SurveyMonkey is praised for its user-friendly interface, some users feel it could improve in matching specific workflow needs.
- Users say that Birdeye's ability to consolidate feedback in one place is a significant advantage, allowing businesses to address service complaints proactively. SurveyMonkey, on the other hand, is noted for its predefined templates and quick implementation, enabling users to create surveys rapidly, but it may not offer the same level of review management.
- Reviewers mention that Birdeye's quality of support is highly rated, with many users appreciating the responsiveness and helpfulness of the support team. SurveyMonkey, while generally positive, has received feedback indicating that its support could be more robust, with some users expressing a desire for quicker resolutions.
- According to verified reviews, both platforms are recognized for their ease of use, but Birdeye edges out with a slightly higher rating. Users of SurveyMonkey appreciate the AI enhancements that streamline survey creation, but some find the setup process could be more intuitive compared to Birdeye's straightforward approach.
- G2 reviewers highlight that Birdeye's product direction and feature updates are well-received, with users feeling confident in the platform's ongoing improvements. SurveyMonkey, while also evolving, has received mixed feedback regarding its ability to keep pace with user expectations for new features.
- Users report that SurveyMonkey's extensive library of over 500 expert-written templates is a standout feature for data collection, ensuring scientifically sound research methods. However, Birdeye's focus on online reviews and customer feedback management is seen as a critical tool for businesses looking to enhance their reputation and customer engagement.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
SurveyMonkey
SurveyMonkey Enterprise
Contact Us
SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security
Free Trial
Birdeye
Free Trial is available
SurveyMonkey
Free Trial is available
Ratings
Meets Requirements
9.3
3,176
9.0
20,481
Ease of Use
9.3
3,231
9.2
20,593
Ease of Setup
9.1
2,314
9.0
7,931
Ease of Admin
9.3
1,917
8.9
7,590
Quality of Support
9.4
3,035
8.6
14,525
Has the product been a good partner in doing business?
9.4
1,919
8.8
6,639
Product Direction (% positive)
9.5
3,140
7.7
20,043
Features by Category
Messenger
8.8
384
|
Verified
Not enough data
8.5
382
|
Verified
Not enough data
8.8
386
|
Verified
Not enough data
8.9
383
|
Verified
Not enough data
Channels
8.9
400
|
Verified
Not enough data
8.9
390
|
Verified
Not enough data
9.0
400
|
Verified
Not enough data
8.1
324
|
Verified
Not enough data
8.3
316
|
Verified
Not enough data
Customers
8.9
389
|
Verified
Not enough data
8.7
377
Not enough data
9.0
386
|
Verified
Not enough data
8.7
371
|
Verified
Not enough data
8.6
352
Not enough data
Agentic AI - Conversational Marketing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
30
Not enough data
8.5
30
Not enough data
8.5
31
Not enough data
Feature Not Available
Not enough data
8.6
30
Not enough data
Text Messaging
9.0
266
Not enough data
9.1
265
Not enough data
8.8
243
Not enough data
9.0
277
Not enough data
Feature Not Available
Not enough data
8.8
241
Not enough data
8.9
252
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
260
Not enough data
9.0
260
Not enough data
8.5
202
Not enough data
8.4
205
Not enough data
8.2
187
Not enough data
8.6
203
Not enough data
Agentic AI - SMS Marketing
7.5
37
Not enough data
7.6
38
Not enough data
7.8
37
Not enough data
7.6
36
Not enough data
7.6
36
Not enough data
7.7
37
Not enough data
Listing Management
8.9
448
|
Verified
Not enough data
8.8
417
|
Verified
Not enough data
8.5
373
Not enough data
8.8
438
|
Verified
Not enough data
Performance
8.9
488
|
Verified
Not enough data
9.0
488
|
Verified
Not enough data
Payment Processing
8.9
42
Not enough data
9.0
42
Not enough data
9.3
42
Not enough data
8.7
38
Not enough data
Administration
8.9
40
Not enough data
8.5
38
Not enough data
8.2
41
Not enough data
8.0
36
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.5
37
Not enough data
Payment Options
7.7
37
Not enough data
9.0
41
Not enough data
Security
8.5
36
Not enough data
Platform
8.6
37
Not enough data
8.4
38
Not enough data
Local Search Optimization
8.6
213
Not enough data
9.1
365
|
Verified
Not enough data
9.2
378
|
Verified
Not enough data
9.3
387
|
Verified
Not enough data
8.8
353
Not enough data
9.1
384
|
Verified
Not enough data
Content & Collaboration
8.6(won by default)
412
Not enough data
8.4(won by default)
405
Not enough data
8.7(won by default)
412
Not enough data
8.4(won by default)
396
Not enough data
8.8(won by default)
406
Not enough data
8.5(won by default)
403
Not enough data
Social Management
8.7(won by default)
454
Not enough data
8.9(won by default)
459
Not enough data
8.5(won by default)
442
Not enough data
8.8(won by default)
447
Not enough data
7.9(won by default)
424
Not enough data
8.4(won by default)
423
Not enough data
8.4(won by default)
376
Not enough data
Agentic AI - Social Media Management
7.9(won by default)
89
Not enough data
8.0(won by default)
88
Not enough data
8.0(won by default)
89
Not enough data
8.1(won by default)
90
Not enough data
8.1(won by default)
90
Not enough data
8.2(won by default)
89
Not enough data
8.3(won by default)
90
Not enough data
Analytics
8.7
488
Not enough data
8.9
484
Not enough data
8.7
465
Not enough data
8.0
413
Not enough data
Customization
8.5
421
Not enough data
8.2
404
Not enough data
8.6
431
Not enough data
8.4
412
Not enough data
Generative AI
8.6
353
Not enough data
8.7
354
Not enough data
Agentic AI - Experience Management
7.8
55
Not enough data
8.1
54
Not enough data
8.2
54
Not enough data
8.1
54
Not enough data
Responses
9.4
14
Not enough data
9.3
15
Not enough data
8.8
13
Not enough data
Automation - AI Agents
8.3
12
Not enough data
9.0
12
Not enough data
8.9
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
Platform
9.2
13
Not enough data
9.3
12
Not enough data
9.0
13
Not enough data
Autonomy - AI Agents
8.5
13
Not enough data
8.3
12
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Generative AI
8.8
14
Not enough data
9.0
13
Not enough data
Patient-Centered Functions
9.0
209
Not enough data
9.2
210
Not enough data
8.0
189
Not enough data
8.8
203
Not enough data
7.8
187
Not enough data
Operations
8.8
213
Not enough data
8.6
202
Not enough data
8.2
205
Not enough data
8.8
200
Not enough data
9.0
204
Not enough data
8.0
194
Not enough data
7.9
188
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
234
Not enough data
8.7
232
Not enough data
8.7
223
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
239
Not enough data
8.8
226
Not enough data
8.9
235
Not enough data
8.9
228
Not enough data
Feature Not Available
Not enough data
8.8
223
Not enough data
9.0
236
Not enough data
Generative AI
8.4
155
Not enough data
8.7
150
Not enough data
Feedback Management
8.7
517
7.7
148
Feature Not Available
8.1
145
9.0
597
8.1
145
Feedback Analysis
8.7
524
8.2
143
8.8
527
7.9
142
8.6
518
7.6
138
Feedback Sources
9.5
666
8.1
144
9.1
579
9.0
146
Feature Not Available
7.8
139
8.9
548
7.7
138
Generative AI
8.7
424
7.3
130
8.7
417
7.6
84
Survey Management
Not enough data
9.0
1391
Not enough data
8.9
1403
Not enough data
8.6
1325
Not enough data
8.8
1365
Survey Customization
Not enough data
8.5
1148
Not enough data
8.2
1181
Not enough data
8.1
1072
Not enough data
8.1
898
Survey Insights
Not enough data
8.6
1315
Not enough data
8.0
927
Not enough data
8.5
1241
Not enough data
8.4
1130
Agentic AI - Survey
Not enough data
7.6
145
Not enough data
7.7
144
Not enough data
8.0
147
Conversational Platform
8.8
387
Not enough data
Feature Not Available
Not enough data
8.8
342
Not enough data
8.9
311
Not enough data
Support Automation
8.7
332
Not enough data
8.7
340
Not enough data
8.8
332
Not enough data
8.6
298
Not enough data
Generative AI
8.4
236
Not enough data
8.4
234
Not enough data
Customization
Not enough data
8.6
207
Not enough data
8.3
191
Not enough data
8.7
211
Not enough data
8.6
221
Additional Functionality
Not enough data
8.3
173
Not enough data
7.6
151
Not enough data
8.3
195
Not enough data
7.8
150
Not enough data
8.6
202
Generative AI
8.6
181
Not enough data
8.6
179
Not enough data
8.2
170
Not enough data
Communication
9.0
353
|
Verified
Not enough data
9.1
378
|
Verified
Not enough data
8.6
266
Not enough data
9.1
352
|
Verified
Not enough data
8.4
244
Not enough data
Internal Use
8.8
498
|
Verified
Not enough data
9.0
349
|
Verified
Not enough data
8.7
267
Not enough data
8.8
272
Not enough data
9.1
331
|
Verified
Not enough data
8.7
271
Not enough data
Content Generation - AI Content Creation Platforms
7.5
23
Not enough data
8.0
23
Not enough data
8.4
23
Not enough data
Management - AI Content Creation Platforms
7.8
21
Not enough data
8.6
23
Not enough data
8.6
23
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
8.6
48
Not enough data
8.4
48
Not enough data
8.6
48
Not enough data
Consumer Intelligence
9.2
1828
|
Verified
Not enough data
8.6
1417
|
Verified
Not enough data
8.8
1601
|
Verified
Not enough data
Reporting
Feature Not Available
Not enough data
8.8
1591
|
Verified
Not enough data
9.2
1859
|
Verified
Not enough data
Media Monitoring
8.7
1615
|
Verified
Not enough data
8.6
1438
|
Verified
Not enough data
8.4
1267
Not enough data
In-House Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Online Reputation Management
8.0
295
Not enough data
8.0
287
Not enough data
8.2
289
Not enough data
8.2
286
Not enough data
8.1
290
Not enough data
8.1
285
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
7
Not enough data
8.3
7
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.3
7
Not enough data
8.6
7
Not enough data
8.1
6
Not enough data
9.0
7
Not enough data
Automation
8.8
7
Not enough data
9.3
7
Not enough data
7.9
7
Not enough data
Autonomy
7.9
7
Not enough data
7.9
7
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and SurveyMonkey are categorized as Feedback Analytics
Unique Categories
Birdeye is categorized as SMS Marketing, Patient Engagement, Payment Processing, Conversational Marketing, Conversational Support, Chatbots, Online Reputation Management, Multi-Location Marketing Platforms, Social Media Suites, Local SEO, AI Content Creation Platforms, Local Listing Management, Experience Management, Social Media Management, AI Agents For Business Operations, AI Customer Support Agents, Customer Advocacy, Live Chat, and Answer Engine Optimization (AEO)
SurveyMonkey is categorized as Survey and Online Form Builder
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SurveyMonkey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.8%
Real Estate
9.3%
Construction
7.5%
Medical Practice
6.4%
Marketing and Advertising
6.2%
Other
60.7%
Education Management
8.5%
Hospital & Health Care
5.9%
Higher Education
5.8%
Marketing and Advertising
5.1%
Information Technology and Services
4.9%
Other
69.8%
Discussions
How do you delete a review you post on this site?
7 Comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 Comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 Comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
How it can be integrated with other applications such as Micrsoft Teams?
9 Comments
KB
Survey Monkey can be integrated with other applications such as Microsoft Teams, by copying and pasting the link into the chat. Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 Comments
TB
Yes, you can. Read more
What is SurveyMonkey used for?
6 Comments
DS
I would use it to gather feedback or insights on our products and how to best meet our customers needs.Read more
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