# Birdeye vs Solutionreach Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Birdeye excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Solutionreach. Users appreciate features like the ability to consolidate reviews into one platform, which has notably improved their online reputation in a short time.
- **Users say** that Birdeye's implementation process is quick and intuitive, making it easier for teams to get started. In contrast, some Solutionreach users have mentioned challenges with setup, although they do appreciate the streamlined patient communication features.
- **Reviewers mention** that Birdeye offers superior support quality, with a score that reflects its responsiveness and helpfulness. Users have highlighted the platform's ability to bring all reviews together, enhancing their overall experience, while Solutionreach users have praised individual support representatives for their exceptional service.
- **According to verified reviews** , Birdeye shines in usability, with users noting its ease of use and administration. This is contrasted by Solutionreach, where some users have expressed that while the platform is functional, it could benefit from a more user-friendly interface.
- **Users highlight** that Birdeye's patient feedback management tools are particularly effective, allowing practices to gather and respond to patient insights efficiently. Meanwhile, Solutionreach users appreciate its scheduling capabilities, noting that it simplifies patient interactions, although it may not be as comprehensive in feedback management.
- **G2 reviewers indicate** that Birdeye's market presence is robust, with a large number of recent reviews reflecting ongoing user engagement. In contrast, Solutionreach has fewer recent reviews, which may suggest less active user feedback, despite some positive comments about its communication features.



| | Birdeye | Solutionreach | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 4,055 | 169 | 
| **Largest Market Segment** | Small-Business (48.3% of reviews) | Small-Business (88.0% of reviews) | 
| **Entry Level Price** | Contact Us | No pricing available | 

---
## Top Pros & Cons

### Birdeye

Pros:
- Ease of Use (1070 reviews)
- Helpful (1068 reviews)

Cons:
- Missing Features (248 reviews)
- Improvement Needed (173 reviews)

### Solutionreach

Pros:
- Appointment Scheduling (1 reviews)
- Client Management (1 reviews)

Cons:
- Frequent Updates (1 reviews)
- Inconvenience (1 reviews)

---
## Ratings Comparison
| Rating | Birdeye | Solutionreach | 
|---|---|---|
  | **Meets Requirements** | 9.3 (3478 reviews) | 8.7 (152 reviews) | 
  | **Ease of Use** | 9.3 (3534 reviews) | 8.7 (152 reviews) | 
  | **Ease of Setup** | 9.1 (2589 reviews) | 8.2 (91 reviews) | 
  | **Ease of Admin** | 9.3 (2126 reviews) | 8.6 (94 reviews) | 
  | **Quality of Support** | 9.4 (3312 reviews) | 8.4 (150 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (2128 reviews) | 8.4 (93 reviews) | 
  | **Product Direction (% positive)** | 9.4 (3416 reviews) | 8.5 (143 reviews) | 

---
## Pricing

### Birdeye

#### Entry-Level Pricing

Plan: Starter

Price: Contact Us

Description: Improve reputation and rank at the top of local search.

Key Features:
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI

[Browse all 3 editions](https://www.g2.com/products/birdeye/pricing)

#### Free Trial

Yes

### Solutionreach

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **Solutionreach** | N/A | N/A |

#### Email Marketing

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Building and Personalizing Emails** | Not enough data | Not enough data | 
| **Sending Outbound Emails** | Not enough data | Not enough data | 
| **Manage Email Deliverability** | Not enough data | Not enough data | 
| **Automated Email Responses** | Not enough data | Not enough data | 

#### Online Marketing

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Landing Pages and Forms** | Not enough data | Not enough data | 
| **Dynamic Content** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 
| **Mobile Optimized** | Not enough data | Not enough data | 
| **Search Tracking and Optimization** | Not enough data | Not enough data | 

#### Lead Management

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Marketing Lead Database** | Not enough data | Not enough data | 
| **Data Quality Management** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Lead Scoring and Grading** | Not enough data | Not enough data | 
| **Lead Nurturing** | Not enough data | Not enough data | 
| **Online Behavior Tracking** | Not enough data | Not enough data | 
| **Automated Alerts and Tasks** | Not enough data | Not enough data | 
| **CRM Lead Integration** | Not enough data | Not enough data | 

#### Campaign Management

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Program Management** | Not enough data | Not enough data | 
| **Event / Webinar Marketing** | Not enough data | Not enough data | 
| **Calendaring** | Not enough data | Not enough data | 
| **Budgeting** | Not enough data | Not enough data | 

#### Social

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Social Listening** | Not enough data | Not enough data | 
| **Social Sharing** | Not enough data | Not enough data | 
| **Social Campaigns** | Not enough data | Not enough data | 
| **Social Media Engagement** | Not enough data | Not enough data | 
| **Social Media Advertising** | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Basic Reporting** | Not enough data | Not enough data | 
| **Web Analytics** | Not enough data | Not enough data | 
| **ROI Analytics** | Not enough data | Not enough data | 
| **Revenue Analytics** | Not enough data | Not enough data | 
| **SEO / Keyword Analytics** | Not enough data | Not enough data | 

#### Platform

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Customization ** | Not enough data | Not enough data | 
| **Workflow Capability** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | 9.7 (5 reviews) | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Output Document Generation** | Not enough data | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Integration

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.7/10 | 472 |
| **Solutionreach** | N/A | N/A |

#### Messenger

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Sequencing** | 8.8 (384 reviews) ✓ Verified | Not enough data | 
| **AI** | 8.5 (384 reviews) ✓ Verified | Not enough data | 
| **Live Chat** | 8.8 (388 reviews) ✓ Verified | Not enough data | 
| **Customization Interface** | 8.9 (383 reviews) ✓ Verified | Not enough data | 

#### Channels

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Social Media** | 8.9 (402 reviews) ✓ Verified | Not enough data | 
| **Website** | 8.9 (390 reviews) ✓ Verified | Not enough data | 
| **Text Message (SMS)** | 9.0 (401 reviews) ✓ Verified | Not enough data | 
| **Voice Assistants** | 8.1 (324 reviews) ✓ Verified | Not enough data | 
| **Other** | 8.3 (316 reviews) ✓ Verified | Not enough data | 

#### Customers

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Targeting** | 8.9 (389 reviews) ✓ Verified | Not enough data | 
| **Profiles** | 8.7 (378 reviews) | Not enough data | 
| **Analytics** | 9.0 (387 reviews) ✓ Verified | Not enough data | 
| **Lead Gathering** | 8.7 (372 reviews) ✓ Verified | Not enough data | 
| **Sales Conversion** | 8.6 (353 reviews) | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | 8.3 (30 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (29 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (30 reviews) | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | 8.7 (31 reviews) | Not enough data | 

### Patient Relationship Management (PRM)

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **Solutionreach** | 8.6/10 | 12 |

#### Information Flow

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Patient Case Management** | Not enough data | Feature Not Available | 
| **Referrals Management** | Not enough data | Feature Not Available | 
| **Records Management** | Not enough data | Feature Not Available | 

#### Patient Experience

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Dashboards & Reporting** | Not enough data | 8.2 (11 reviews) | 
| **Team Management** | Not enough data | 8.7 (9 reviews) | 
| **Secure Communications** | Not enough data | 9.2 (12 reviews) | 
| **Patient Experience Management** | Not enough data | 8.3 (10 reviews) | 

### HIPAA Compliant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **Solutionreach** | 9.0/10 | 13 |

#### Platform

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **User Authorization - HIPAA Compliant Messaging** | Not enough data | 8.8 (12 reviews) | 
| **Compliant Texting - HIPAA Compliant Messaging** | Not enough data | 8.8 (13 reviews) | 
| **Compliant Emailing - HIPAA Compliant Messaging** | Not enough data | 9.4 (9 reviews) | 
| **Clinical Communication - HIPAA Compliance** | Not enough data | 8.9 (9 reviews) | 
| **HIPAA Compliance - HIPAA Compliant Messaging** | Not enough data | 8.6 (11 reviews) | 
| **Operating Systems - HIPAA Compliant Messaging** | Not enough data | 8.8 (11 reviews) | 
| **Message Lifespan - HIPAA Compliant Messaging** | Not enough data | 9.7 (10 reviews) | 
| **Workflow Enhancement - HIPAA Compliant Messaging** | Not enough data | 9.3 (10 reviews) | 

### Patient Case Management

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **Solutionreach** | N/A | N/A |

#### Data Collection

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Patient Data Aggregation - Patient Case Management** | Not enough data | Not enough data | 
| **Patient Data Management - Patient Case Management** | Not enough data | Not enough data | 
| **Clinical Communication and Collaboration - Patient Case Management** | Not enough data | Not enough data | 
| **Utilization Management - Patient Case Management** | Not enough data | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.4/10 | 327 |
| **Solutionreach** | N/A | N/A |

#### Text Messaging

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Bulk SMS** | 9.0 (270 reviews) | Not enough data | 
| **Two-Way Text Messaging** | 9.1 (270 reviews) | Not enough data | 
| **Text Scheduler** | 8.7 (243 reviews) | Not enough data | 
| **Automatic Replies** | 9.1 (280 reviews) | Not enough data | 
| **Automatic URL Shortening** | Feature Not Available | Not enough data | 
| **MMS Marketing** | 8.8 (241 reviews) | Not enough data | 
| **Personalization** | 8.9 (254 reviews) | Not enough data | 
| **Transactional SMS** | Feature Not Available | Not enough data | 

#### SMS Platform

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Reporting** | 9.0 (259 reviews) | Not enough data | 
| **Automation** | 9.0 (259 reviews) | Not enough data | 
| **White Label** | 8.5 (201 reviews) | Not enough data | 
| **Text-to-Landline** | 8.4 (203 reviews) | Not enough data | 
| **Short Codes** | 8.3 (186 reviews) | Not enough data | 
| **API Integration** | 8.5 (201 reviews) | Not enough data | 

#### Agentic AI - SMS Marketing

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (37 reviews) | Not enough data | 
| **Multi-step Planning** | 7.7 (38 reviews) | Not enough data | 
| **Cross-system Integration** | 7.8 (37 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.6 (36 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (36 reviews) | Not enough data | 
| **Decision Making** | 7.7 (37 reviews) | Not enough data | 

### Local Listing Management

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.8/10 | 583 |
| **Solutionreach** | N/A | N/A |

#### Listing Management

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Network Directory** | 8.9 (455 reviews) ✓ Verified | Not enough data | 
| **Data Aggregators** | 8.8 (424 reviews) ✓ Verified | Not enough data | 
| **Duplicate Monitoring** | 8.6 (383 reviews) | Not enough data | 
| **Optimization** | 8.8 (447 reviews) ✓ Verified | Not enough data | 

#### Performance

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Real-Time Updates** | 8.9 (497 reviews) ✓ Verified | Not enough data | 
| **Analytics** | 9.1 (505 reviews) ✓ Verified | Not enough data | 

### Payment Processing

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.6/10 | 46 |
| **Solutionreach** | N/A | N/A |

#### Payment Processing

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Encryption** | 8.9 (41 reviews) | Not enough data | 
| **Credit Card Processing** | 9.1 (43 reviews) | Not enough data | 
| **Mobile Payments** | 9.4 (43 reviews) | Not enough data | 
| **Digital Wallet Integration** | 8.8 (38 reviews) | Not enough data | 

#### Administration

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Reporting & Analytics** | 8.9 (40 reviews) | Not enough data | 
| **E-commerce Integration** | 8.5 (37 reviews) | Not enough data | 
| **Processing Fees** | 8.3 (40 reviews) | Not enough data | 
| **POS Integration** | 8.0 (35 reviews) | Not enough data | 
| **Omnichannel** | 8.5 (36 reviews) | Not enough data | 
| **Levels 1 & 2** | 8.6 (36 reviews) | Not enough data | 
| **Level 3** | 8.5 (36 reviews) | Not enough data | 

#### Payment Options

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Multi-Currency** | 7.6 (36 reviews) | Not enough data | 
| **Online payment portal** | 9.0 (42 reviews) | Not enough data | 

#### Security

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **POS Verification** | 8.5 (35 reviews) | Not enough data | 

#### Platform

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Accounting integration** | 8.5 (36 reviews) | Not enough data | 
| **E-commerce Integration** | 8.4 (37 reviews) | Not enough data | 

### Patient Intake

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **Solutionreach** | 7.6/10 | 17 |

#### Patient Convenience 

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Tablets and Kiosks** | Not enough data | Feature Not Available | 
| **Payment Collection** | Not enough data | 6.5 (9 reviews) | 
| **Form Workflow** | Not enough data | Feature Not Available | 
| **Patient Check-in** | Not enough data | 7.8 (12 reviews) | 
| **Mobile Patient Intake** | Not enough data | 8.1 (12 reviews) | 

#### Administration 

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Patient Data Transfer** | Not enough data | 6.9 (12 reviews) | 
| **HIPAA Compliance** | Not enough data | 8.1 (16 reviews) | 
| **Insurance Credentialing** | Not enough data | Feature Not Available | 
| **ID Verification** | Not enough data | Feature Not Available | 
| **Appointment Scheduler Integration** | Not enough data | 8.2 (12 reviews) | 
| **E-Signature** | Not enough data | Feature Not Available | 

### Local SEO

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 9.0/10 | 437 |
| **Solutionreach** | N/A | N/A |

#### Local Search Optimization

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Rank Tracking** | 8.6 (214 reviews) | Not enough data | 
| **Online Listings** | 9.1 (374 reviews) ✓ Verified | Not enough data | 
| **Google My Business** | 9.2 (383 reviews) ✓ Verified | Not enough data | 
| **Reputation Management** | 9.4 (402 reviews) ✓ Verified | Not enough data | 
| **Social Media** | 8.8 (356 reviews) | Not enough data | 
| **Dashboards and Reporting** | 9.1 (389 reviews) ✓ Verified | Not enough data | 

### SEO Tools

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **Solutionreach** | N/A | N/A |

#### SEO Auditing & Monitoring

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **SEO Alerting** | Not enough data | Not enough data | 
| **SEO Auditing** | Not enough data | Not enough data | 
| **SEO Change Tracking** | Not enough data | Not enough data | 
| **Technical SEO** | Not enough data | Not enough data | 

#### Agentic AI - SEO Tools

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### SEO Content & Rankings

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Link Building** | Not enough data | Not enough data | 
| **Keyword Research** | Not enough data | Not enough data | 
| **SERP Rank Tracking** | Not enough data | Not enough data | 
| **Localization** | Not enough data | Not enough data | 
| **Content Insights** | Not enough data | Not enough data | 

#### SEO Reporting

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Competitor Analysis** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Custom Reports** | Not enough data | Not enough data | 
| **White Label** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Social Media Management

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.4/10 | 543 |
| **Solutionreach** | N/A | N/A |

#### Content & Collaboration

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Content Calendar** | 8.6 (420 reviews) | Not enough data | 
| **Content Library** | 8.4 (413 reviews) | Not enough data | 
| **Shared Inbox** | 8.7 (422 reviews) | Not enough data | 
| **Approval Workflows** | 8.4 (402 reviews) | Not enough data | 
| **Users and Permissions** | 8.8 (413 reviews) | Not enough data | 
| **Content Creation** | 8.5 (412 reviews) | Not enough data | 

#### Social Management

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Social Analytics** | 8.7 (476 reviews) | Not enough data | 
| **Social Publishing** | 9.0 (495 reviews) | Not enough data | 
| **Campaign Optimization** | 8.5 (447 reviews) | Not enough data | 
| **Social Engagement** | 8.9 (470 reviews) | Not enough data | 
| **Social Ads** | 7.9 (431 reviews) | Not enough data | 
| **Campaign Planning** | 8.3 (429 reviews) | Not enough data | 
| **Hashtag Capabilites** | 8.4 (384 reviews) | Not enough data | 

#### Agentic AI - Social Media Management

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (93 reviews) | Not enough data | 
| **Multi-step Planning** | 8.1 (91 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (101 reviews) | Not enough data | 
| **Adaptive Learning** | 8.2 (94 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (93 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (94 reviews) | Not enough data | 
| **Decision Making** | 8.4 (95 reviews) | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.4/10 | 639 |
| **Solutionreach** | N/A | N/A |

#### Analytics

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Net Promoter Score (NPS)** | 8.7 (492 reviews) | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | 8.9 (486 reviews) | Not enough data | 
| **Customer Effort Score (CES)** | 8.7 (464 reviews) | Not enough data | 
| **Gamification** | 8.0 (414 reviews) | Not enough data | 

#### Customization

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Stakeholder Management** | 8.5 (421 reviews) | Not enough data | 
| **Multilanguage Support** | 8.2 (404 reviews) | Not enough data | 
| **Multiple Branding Support** | 8.6 (431 reviews) | Not enough data | 
| **Vertical-specific Solutions** | 8.4 (412 reviews) | Not enough data | 

#### Generative AI

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **AI Text Generation** | 8.7 (355 reviews) | Not enough data | 
| **AI Text Summarization** | 8.7 (355 reviews) | Not enough data | 

#### Agentic AI - Experience Management

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (56 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (56 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.2 (55 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (55 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.8/10 | 18 |
| **Solutionreach** | N/A | N/A |

#### Responses

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Personalization** | 9.4 (14 reviews) | Not enough data | 
| **Route To Human** | 9.3 (15 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 8.6 (14 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Sales Follow-Up** | 8.3 (12 reviews) | Not enough data | 
| **Customer Interaction Automation** | 8.8 (14 reviews) | Not enough data | 
| **Lead Generation** | 8.9 (12 reviews) | Not enough data | 
| **Document Processing** | 8.9 (12 reviews) | Not enough data | 
| **Feedback Collection** | 9.2 (12 reviews) | Not enough data | 

#### Platform

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Conversation Editor** | 9.2 (13 reviews) | Not enough data | 
| **Integration** | 9.3 (12 reviews) | Not enough data | 
| **Human-In-The-Loop** | 9.0 (13 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Independent Decision Making** | 8.5 (13 reviews) | Not enough data | 
| **Adaptive Responses** | 8.3 (12 reviews) | Not enough data | 
| **Task Execution** | 8.5 (12 reviews) | Not enough data | 
| **Problem Solving** | 8.2 (12 reviews) | Not enough data | 

#### Generative AI

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **AI Text Generation** | 8.8 (17 reviews) | Not enough data | 
| **AI Text Summarization** | 9.0 (13 reviews) | Not enough data | 

### Patient Engagement

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.5/10 | 264 |
| **Solutionreach** | 8.3/10 | 34 |

#### Patient-Centered Functions

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Online Presence Management** | 9.0 (212 reviews) | 8.0 (23 reviews) | 
| **Patient Feedback Management** | 9.3 (215 reviews) | 8.4 (25 reviews) | 
| **Patient Portal** | 8.0 (190 reviews) | Feature Not Available | 
| **Patient Communications** | 8.8 (210 reviews) | 8.6 (22 reviews) ✓ Verified | 
| **Integration with Wearables** | 7.8 (187 reviews) | Feature Not Available | 

#### Operations

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Workflow Management** | 8.8 (213 reviews) | 8.3 (22 reviews) ✓ Verified | 
| **Interoperability** | 8.6 (202 reviews) | 8.1 (26 reviews) ✓ Verified | 
| **Digital Intake Forms** | 8.2 (205 reviews) | 7.8 (20 reviews) ✓ Verified | 
| **Engagement Measuring** | 8.8 (200 reviews) | 8.4 (21 reviews) | 
| **Patient Satisfaction Management** | 9.0 (205 reviews) | 8.5 (18 reviews) ✓ Verified | 
| **EHR Integration** | 8.0 (194 reviews) | 8.3 (12 reviews) ✓ Verified | 
| **IPC Systems Integration** | 7.9 (188 reviews) | Feature Not Available | 

#### Generative AI

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **AI Text Summarization** | Feature Not Available | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.8/10 | 271 |
| **Solutionreach** | N/A | N/A |

#### Responses

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Customization** | 8.8 (234 reviews) | Not enough data | 
| **Control** | 8.7 (232 reviews) | Not enough data | 
| **Route To Human** | 8.7 (223 reviews) | Not enough data | 
| **Menu bars** | Feature Not Available | Not enough data | 
| **Drip sequences** | Feature Not Available | Not enough data | 

#### Platform

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Live chat** | 9.0 (240 reviews) | Not enough data | 
| **Integrations** | 8.8 (226 reviews) | Not enough data | 
| **Branding** | 8.9 (236 reviews) | Not enough data | 
| **Analytics** | 8.8 (229 reviews) | Not enough data | 
| **A/B testing** | Feature Not Available | Not enough data | 
| **Role-based access** | 8.8 (223 reviews) | Not enough data | 
| **Collection of information** | 8.9 (236 reviews) | Not enough data | 

#### Generative AI

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **AI Text Generation** | 8.4 (158 reviews) | Not enough data | 
| **AI Text Summarization** | 8.7 (150 reviews) | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.9/10 | 729 |
| **Solutionreach** | N/A | N/A |

#### Feedback Management

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Tagging** | 8.7 (518 reviews) | Not enough data | 
| **Segmentation** | Feature Not Available | Not enough data | 
| **Custom Reports and Dashboards** | 9.0 (603 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Thematic Analysis** | 8.7 (524 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.8 (530 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 8.6 (519 reviews) | Not enough data | 

#### Feedback Sources

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Online Reviews** | 9.5 (684 reviews) | Not enough data | 
| **Surveys** | 9.1 (585 reviews) | Not enough data | 
| **Social Media** | Feature Not Available | Not enough data | 
| **Customer Service Channels** | 9.0 (549 reviews) | Not enough data | 

#### Generative AI

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **AI Text Generation** | 8.7 (426 reviews) | Not enough data | 
| **AI Text Summarization** | 8.8 (419 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.7/10 | 439 |
| **Solutionreach** | N/A | N/A |

#### Conversational Platform

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Personalization** | 8.8 (388 reviews) | Not enough data | 
| **Omnichannel** | Feature Not Available | Not enough data | 
| **Contextual Engagement** | 8.8 (343 reviews) | Not enough data | 
| **Proactive Engagement** | 8.9 (314 reviews) | Not enough data | 

#### Support Automation

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Intelligent Routing** | 8.7 (333 reviews) | Not enough data | 
| **Seamless Escalation** | 8.7 (341 reviews) | Not enough data | 
| **Transcripts** | 8.8 (334 reviews) | Not enough data | 
| **Self-Serve Support** | 8.6 (300 reviews) | Not enough data | 

#### Generative AI

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **AI Text Generation** | 8.4 (237 reviews) | Not enough data | 
| **AI Text Summarization** | 8.4 (235 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.8/10 | 574 |
| **Solutionreach** | N/A | N/A |

#### Generative AI

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **AI Text Generation** | 8.6 (183 reviews) | Not enough data | 
| **AI Text Summarization** | 8.6 (180 reviews) | Not enough data | 
| **AI Text-to-Speech** | 8.1 (171 reviews) | Not enough data | 

#### Communication

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Pop-up Chat** | 9.0 (357 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 9.1 (383 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 8.6 (267 reviews) | Not enough data | 
| **In-App Messaging** | 9.2 (358 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | 8.4 (244 reviews) | Not enough data | 

####  Internal Use

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Customization ** | 8.8 (503 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | 9.0 (350 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | 8.7 (269 reviews) | Not enough data | 
| **Knowledge Base** | 8.8 (273 reviews) | Not enough data | 
| **Team Inbox ** | 9.2 (335 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.6 (270 reviews) | Not enough data | 

### AI Content Creation Platforms

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.3/10 | 26 |
| **Solutionreach** | N/A | N/A |

#### Content Generation - AI Content Creation Platforms

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Output quality** | 7.7 (25 reviews) | Not enough data | 
| **Branding** | 8.1 (24 reviews) | Not enough data | 
| **Performance** | 8.5 (24 reviews) | Not enough data | 

#### Management - AI Content Creation Platforms

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Collaboration** | 7.9 (22 reviews) | Not enough data | 
| **Security and Privacy** | 8.6 (24 reviews) | Not enough data | 
| **Moderation** | 8.6 (24 reviews) | Not enough data | 

### Answer Engine Optimization (AEO)

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **Solutionreach** | N/A | N/A |

#### AI Visibility & Tracking

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **AI Mention Tracking** | Not enough data | Not enough data | 
| **AI Search Ranking Insights** | Not enough data | Not enough data | 

#### Sentiment & Brand Analysis

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **AI Sentiment Monitoring** | Not enough data | Not enough data | 
| **AI Hallucination Detection** | Not enough data | Not enough data | 

#### Competitive Benchmarking

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Industry AI Sentiment Benchmarking** | Not enough data | Not enough data | 
| **Competitor AI Presence Comparison** | Not enough data | Not enough data | 

#### AI Content Optimization

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Semantic Optimization for AI Models** | Not enough data | Not enough data | 
| **AI-Driven Content Recommendations** | Not enough data | Not enough data | 

#### Reporting & Alerts

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Real-Time AI Mention Alerts** | Not enough data | Not enough data | 
| **AI Visibility Reporting** | Not enough data | Not enough data | 

### Customer Advocacy

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.5/10 | 52 |
| **Solutionreach** | N/A | N/A |

#### Agentic AI - Customer Advocacy

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (49 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (49 reviews) | Not enough data | 
| **Proactive Assistance** | 8.6 (49 reviews) | Not enough data | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.5/10 | 2320 |
| **Solutionreach** | N/A | N/A |

#### Consumer Intelligence

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Customer Feedback** | 9.3 (1996 reviews) ✓ Verified | Not enough data | 
| **Competitive Intelligence** | 8.6 (1433 reviews) ✓ Verified | Not enough data | 
| **Sentiment Analysis** | 8.8 (1628 reviews) ✓ Verified | Not enough data | 

#### Reporting

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Revenue Reporting** | Feature Not Available | Not enough data | 
| **Corporate Reporting** | 8.8 (1636 reviews) ✓ Verified | Not enough data | 
| **Dashboard** | 9.2 (2007 reviews) ✓ Verified | Not enough data | 

#### Media Monitoring

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Social Networks Monitoring** | 8.7 (1641 reviews) ✓ Verified | Not enough data | 
| **Social Media Management** | 8.7 (1496 reviews) ✓ Verified | Not enough data | 
| **Digital Media Monitoring** | 8.4 (1272 reviews) | Not enough data | 

#### In-House Management

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Employee Performance** | Feature Not Available | Not enough data | 
| **Team Workflow** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 

#### Agentic AI - Online Reputation Management

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (310 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (289 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (331 reviews) | Not enough data | 
| **Adaptive Learning** | 8.2 (292 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (296 reviews) | Not enough data | 
| **Decision Making** | 8.1 (290 reviews) | Not enough data | 

### Brand Advocacy

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **Solutionreach** | N/A | N/A |

#### Discovery

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Referral Program** | Not enough data | Not enough data | 
| **Incentives** | Not enough data | Not enough data | 
| **3rd-Party Trends** | Not enough data | Not enough data | 

#### Insight

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Monitoring** | Not enough data | Not enough data | 
| **Adoption Insight** | Not enough data | Not enough data | 
| **Engagement Analysis** | Not enough data | Not enough data | 

#### Mobile

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Mobile Optimization** | Not enough data | Not enough data | 

#### Platform

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Multichannel Sharing** | Not enough data | Not enough data | 
| **Forum** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Content Distribution** | Not enough data | Not enough data | 

### Local Marketing

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **Solutionreach** | N/A | N/A |

#### Platform

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Internationalization** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Reporting and Dashboards** | Not enough data | Not enough data | 
| **Mobile User Support** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.2/10 | 12 |
| **Solutionreach** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Automated Ticket Resolution** | 8.3 (7 reviews) | Not enough data | 
| **Contextual Response Generation** | 7.7 (8 reviews) | Not enough data | 
| **Sentiment Analysis** | 7.9 (7 reviews) | Not enough data | 
| **Knowledge Base Utilization** | 8.6 (7 reviews) | Not enough data | 
| **Multilingual Support** | 8.1 (7 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Proactive Customer Outreach** | 8.3 (7 reviews) | Not enough data | 
| **Feedback Collection** | 8.9 (9 reviews) | Not enough data | 
| **Escalation Handling** | 8.1 (6 reviews) | Not enough data | 
| **Workflow Optimization** | 9.2 (8 reviews) | Not enough data | 

#### Automation

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Customer Interaction Automation** | 8.2 (10 reviews) | Not enough data | 
| **Feedback Collection** | 9.4 (8 reviews) | Not enough data | 
| **Document Processing** | 7.9 (7 reviews) | Not enough data | 

#### Autonomy

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Independent Decision Making** | 7.9 (7 reviews) | Not enough data | 
| **Adaptive Responses** | 8.1 (8 reviews) | Not enough data | 
| **Task Execution** | 7.7 (8 reviews) | Not enough data | 
| **Problem Solving** | 8.1 (8 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **Solutionreach** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Birdeye | Solutionreach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement)

**Unique to Birdeye (21):** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management), [SEO Tools](https://www.g2.com/categories/seo-tools), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Media Suites](https://www.g2.com/categories/social-media-suites), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [Answer Engine Optimization (AEO) Tools](https://www.g2.com/categories/answer-engine-optimization-aeo), [Multi-Location Marketing Platforms](https://www.g2.com/categories/multi-location-marketing-platforms), [Local Listing Management Software](https://www.g2.com/categories/local-listing-management), [Local SEO Software](https://www.g2.com/categories/local-seo), [AI Content Creation Platforms Software](https://www.g2.com/categories/ai-content-creation-platforms), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Experience Management Software](https://www.g2.com/categories/experience-management), [Payment Processing Software](https://www.g2.com/categories/payment-processing), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Customer Advocacy Software](https://www.g2.com/categories/customer-advocacy), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt), [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Solutionreach (5):** [Patient Intake Software](https://www.g2.com/categories/patient-intake), [Patient Case Management Software](https://www.g2.com/categories/patient-case-management), [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging), [Patient Relationship Management (PRM) Software](https://www.g2.com/categories/patient-relationship-management-prm), [Patient Scheduling Software](https://www.g2.com/categories/patient-scheduling)


---
## Reviewer Demographics

### By Company Size

| Segment | Birdeye | Solutionreach | 
|---|---|---|
| **Small-Business** | 48.3% | 88.0% | 
| **Mid-Market** | 35.1% | 9.6% | 
| **Enterprise** | 16.6% | 2.4% | 

### By Industry

#### Birdeye

- **Hospital & Health Care:** 9.8%
- **Real Estate:** 9.5%
- **Construction:** 7.3%
- **Marketing and Advertising:** 6.4%
- **Medical Practice:** 6.1%
- **Health, Wellness and Fitness:** 5.9%
- **Veterinary:** 5.4%
- **Financial Services:** 5.4%
- **Consumer Services:** 4.6%
- **Automotive:** 3.7%
- **Other:** 35.9%

#### Solutionreach

- **Medical Practice:** 49.7%
- **Hospital & Health Care:** 25.7%
- **Health, Wellness and Fitness:** 16.2%
- **Medical Devices:** 2.4%
- **Marketing and Advertising:** 2.4%
- **Staffing and Recruiting:** 0.6%
- **Public Relations and Communications:** 0.6%
- **Information Technology and Services:** 0.6%
- **Higher Education:** 0.6%
- **Cosmetics:** 0.6%
- **Other:** 0.6%

---
## Alternatives

### Alternatives to Birdeye

- [SOCi](https://www.g2.com/products/soci/reviews) — 4.5/5 stars (4039 reviews)
- [HighLevel](https://www.g2.com/products/highlevel/reviews) — 4.6/5 stars (638 reviews)
- [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) — 4.5/5 stars (505 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2095 reviews)
- [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1119 reviews)
- [Synup](https://www.g2.com/products/synup/reviews) — 4.5/5 stars (315 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Semrush](https://www.g2.com/products/semrush/reviews) — 4.5/5 stars (3381 reviews)
- [Thryv](https://www.g2.com/products/thryv/reviews) — 4.2/5 stars (1995 reviews)

### Alternatives to Solutionreach

- [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (433 reviews)
- [RevenueWell](https://www.g2.com/products/revenuewell/reviews) — 4.7/5 stars (136 reviews)
- [Luma Health](https://www.g2.com/products/luma-health/reviews) — 4.8/5 stars (84 reviews)
- [Demandforce](https://www.g2.com/products/demandforce/reviews) — 3.4/5 stars (29 reviews)
- [Artera](https://www.g2.com/products/artera/reviews) — 4.8/5 stars (88 reviews)
- [Phreesia](https://www.g2.com/products/phreesia/reviews) — 3.9/5 stars (45 reviews)
- [NexHealth](https://www.g2.com/products/nexhealth/reviews) — 4.8/5 stars (106 reviews)
- [Lighthouse 360](https://www.g2.com/products/lighthouse-360/reviews) — 3.7/5 stars (18 reviews)
- [Spruce Health](https://www.g2.com/products/spruce-health/reviews) — 4.7/5 stars (336 reviews)
- [Carepatron](https://www.g2.com/products/carepatron/reviews) — 4.5/5 stars (527 reviews)

---
## Top Discussions

### Birdeye

- Title: [How do you delete a review you post on this site?](https://www.g2.com/discussions/35410-how-do-you-delete-a-review-you-post-on-this-site) — 7 comments, 2 upvotes
  > **Top comment:** "Hi Kurt, to delete a G2 review, you can contact G2 support or log into your G2 profile.  If you're referencing a review you left on a Birdeye site, feel free..."
- Title: [What is BirdEye?](https://www.g2.com/discussions/what-is-birdeye) — 4 comments
  > **Top comment:** "It’s an Online Reputation and Social Media Management Platform."
- Title: [Are BirdEye reviews fake?](https://www.g2.com/discussions/are-birdeye-reviews-fake) — 2 comments
  > **Top comment:** "Birdeye reviews are not fake. They aggregate reviews across the web from various sources such as Facebook and Google. Reviews can also be directly posted to..."
- Title: [I'm curious about schema?](https://www.g2.com/discussions/i-m-curious-about-schema) — 2 comments, 1 upvote
  > **Top comment:** "Thank you XAP Credit Solution for fixing my credit.  I'm very overwhelmed by this act of kindness shown to us by you and your team. I don’t regret whatever..."
- Title: [How do I take a screen shot of my login and upload it to the survery? Thanks,](https://www.g2.com/discussions/how-do-i-take-a-screen-shot-of-my-login-and-upload-it-to-the-survery-thanks-5e46994b-bc64-4d6e-aec9-d23e0c1c5270) — 2 comments, 1 upvote
  > **Top comment:** "Take a pic with your cell phone, then upload it!"

### Solutionreach

- Title: [How do I make sure the reviews are getting on Google and Yelp?](https://www.g2.com/discussions/24099-how-do-i-make-sure-the-reviews-are-getting-on-google-and-yelp) — 2 comments, 1 upvote
  > **Top comment:** "I had to call customer service and they were able to talk me through the steps over the phone so that the links were connected correctly.  "
- Title: [What is your biggest need for texting communication during this time?](https://www.g2.com/discussions/51434-what-is-your-biggest-need-for-texting-communication-during-this-time) — 1 comment, 1 upvote
  > **Top comment:** "To schedule appointments accurately and efficiently. "
- Title: [Is Solution Reach only for US based companies ?](https://www.g2.com/discussions/is-solution-reach-only-for-us-based-companies) — 1 comment, 1 upvote
  > **Top comment:** "Hi Andrea! Thank you so much for asking your question. My name is Jasmine and I'm a Research Analyst at G2. One of my areas of expertise is health care...."
- Title: [Is there a way to import copay's into the patient profile under insurance?](https://www.g2.com/discussions/12098-is-there-a-way-to-import-copay-s-into-the-patient-profile-under-insurance) — 1 comment, 1 upvote
  > **Top comment:** "We use Eyefinity as our PM software.  We believe SR and Eyefinity are compatible and therefore if the patient owes money the information ports over. ..."
- Title: [I would love someone to contact us regarding the SR Intake issue we are having.](https://www.g2.com/discussions/12091-i-would-love-someone-to-contact-us-regarding-the-sr-intake-issue-we-are-having) — 1 comment, 1 upvote
  > **Top comment:** "Hi Ainsley! Thank you for stopping by and asking a question. I'm Jasmine, a Research Analyst at G2, and one of my areas of expertise is health care...."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/birdeye-vs-solutionreach)