# Birdeye vs SMG - Service Management Group Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Birdeye excels in user experience, with many praising its **intuitive interface** and ease of navigation. Users appreciate how quickly they can communicate with customers and manage reviews, highlighting features like automated review requests that save significant time each week.
- **According to verified reviews** , SMG - Service Management Group is recognized for its strong account management, with users noting that the **account team is highly responsive** and takes the time to understand unique business needs. This personalized approach helps deliver valuable insights tailored to specific challenges.
- **Users say** that Birdeye's implementation process is notably smooth, with many finding it easy to integrate new features into their existing workflows. The platform's reporting capabilities are also highlighted, allowing businesses to track performance effectively and make data-driven decisions.
- **Reviewers mention** that while SMG - Service Management Group provides valuable analysis through its insights team, some users feel that the platform could benefit from a more **user-friendly interface**. This feedback suggests that there may be a learning curve for new users compared to Birdeye's more straightforward design.
- **G2 reviewers highlight** that Birdeye's support quality is exceptional, with a score reflecting high customer satisfaction. Users frequently commend the assistance they receive, which enhances their overall experience and helps them maximize the platform's capabilities.
- **According to recent feedback** , while SMG - Service Management Group has a solid reputation for understanding client needs, some users express a desire for more **robust features** that could enhance day-to-day usability. This indicates that while the service is strong, there may be opportunities for improvement in functionality compared to Birdeye's comprehensive offerings.



| | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 4,162 | 50 | 
| **Largest Market Segment** | Small-Business (47.4% of reviews) | Enterprise (52.0% of reviews) | 
| **Entry Level Price** | Contact Us | No pricing available | 

---
## Top Pros & Cons

### Birdeye

Pros:
- Ease of Use (1019 reviews)
- Helpful (1009 reviews)

Cons:
- Missing Features (232 reviews)
- Improvement Needed (158 reviews)

### SMG - Service Management Group

Pros:
- Customer Focus (3 reviews)
- Helpful (2 reviews)

Cons:
- Delay Issues (1 reviews)
- Time-Consumption (1 reviews)

---
## Ratings Comparison
| Rating | Birdeye | SMG - Service Management Group | 
|---|---|---|
  | **Meets Requirements** | 9.3 (3570 reviews) | 9.1 (32 reviews) | 
  | **Ease of Use** | 9.3 (3628 reviews) | 8.5 (32 reviews) | 
  | **Ease of Setup** | 9.1 (2678 reviews) | 8.2 (14 reviews) | 
  | **Ease of Admin** | 9.3 (2198 reviews) | 8.6 (14 reviews) | 
  | **Quality of Support** | 9.4 (3403 reviews) | 9.3 (28 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (2197 reviews) | 8.7 (15 reviews) | 
  | **Product Direction (% positive)** | 9.4 (3487 reviews) | 8.2 (26 reviews) | 

---
## Pricing

### Birdeye

#### Entry-Level Pricing

Plan: Starter

Price: Contact Us

Description: Improve reputation and rank at the top of local search.

Key Features:
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI

[Browse all 3 editions](https://www.g2.com/products/birdeye/pricing)

#### Free Trial

Yes

### SMG - Service Management Group

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **SMG - Service Management Group** | N/A | N/A |

#### Email Marketing

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Building and Personalizing Emails** | Not enough data | Not enough data | 
| **Sending Outbound Emails** | Not enough data | Not enough data | 
| **Manage Email Deliverability** | Not enough data | Not enough data | 
| **Automated Email Responses** | Not enough data | Not enough data | 

#### Online Marketing

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Landing Pages and Forms** | Not enough data | Not enough data | 
| **Dynamic Content** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 
| **Mobile Optimized** | Not enough data | Not enough data | 
| **Search Tracking and Optimization** | Not enough data | Not enough data | 

#### Lead Management

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Marketing Lead Database** | Not enough data | Not enough data | 
| **Data Quality Management** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Lead Scoring and Grading** | Not enough data | Not enough data | 
| **Lead Nurturing** | Not enough data | Not enough data | 
| **Online Behavior Tracking** | Not enough data | Not enough data | 
| **Automated Alerts and Tasks** | Not enough data | Not enough data | 
| **CRM Lead Integration** | Not enough data | Not enough data | 

#### Campaign Management

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Program Management** | Not enough data | Not enough data | 
| **Event / Webinar Marketing** | Not enough data | Not enough data | 
| **Calendaring** | Not enough data | Not enough data | 
| **Budgeting** | Not enough data | Not enough data | 

#### Social

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Social Listening** | Not enough data | Not enough data | 
| **Social Sharing** | Not enough data | Not enough data | 
| **Social Campaigns** | Not enough data | Not enough data | 
| **Social Media Engagement** | Not enough data | Not enough data | 
| **Social Media Advertising** | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Basic Reporting** | Not enough data | Not enough data | 
| **Web Analytics** | Not enough data | Not enough data | 
| **ROI Analytics** | Not enough data | Not enough data | 
| **Revenue Analytics** | Not enough data | Not enough data | 
| **SEO / Keyword Analytics** | Not enough data | Not enough data | 

#### Platform

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Customization ** | Not enough data | Not enough data | 
| **Workflow Capability** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | 9.7 (5 reviews) | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Output Document Generation** | Not enough data | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Integration

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.6/10 | 476 |
| **SMG - Service Management Group** | N/A | N/A |

#### Messenger

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Sequencing** | 8.8 (384 reviews) ✓ Verified | Not enough data | 
| **AI** | 8.5 (384 reviews) ✓ Verified | Not enough data | 
| **Live Chat** | 8.7 (388 reviews) ✓ Verified | Not enough data | 
| **Customization Interface** | 8.8 (383 reviews) ✓ Verified | Not enough data | 

#### Channels

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Social Media** | 8.8 (402 reviews) ✓ Verified | Not enough data | 
| **Website** | 8.9 (391 reviews) ✓ Verified | Not enough data | 
| **Text Message (SMS)** | 9.0 (403 reviews) ✓ Verified | Not enough data | 
| **Voice Assistants** | 8.1 (325 reviews) ✓ Verified | Not enough data | 
| **Other** | 8.3 (317 reviews) ✓ Verified | Not enough data | 

#### Customers

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Targeting** | 8.9 (389 reviews) ✓ Verified | Not enough data | 
| **Profiles** | 8.7 (378 reviews) | Not enough data | 
| **Analytics** | 9.0 (387 reviews) ✓ Verified | Not enough data | 
| **Lead Gathering** | 8.7 (373 reviews) ✓ Verified | Not enough data | 
| **Sales Conversion** | 8.6 (353 reviews) | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | 8.3 (30 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (29 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (30 reviews) | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | 8.7 (31 reviews) | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.4/10 | 330 |
| **SMG - Service Management Group** | N/A | N/A |

#### Text Messaging

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Bulk SMS** | 9.0 (271 reviews) | Not enough data | 
| **Two-Way Text Messaging** | 9.1 (270 reviews) | Not enough data | 
| **Text Scheduler** | 8.7 (243 reviews) | Not enough data | 
| **Automatic Replies** | 9.1 (281 reviews) | Not enough data | 
| **Automatic URL Shortening** | Feature Not Available | Not enough data | 
| **MMS Marketing** | 8.8 (241 reviews) | Not enough data | 
| **Personalization** | 8.9 (254 reviews) | Not enough data | 
| **Transactional SMS** | Feature Not Available | Not enough data | 

#### SMS Platform

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Reporting** | 9.0 (260 reviews) | Not enough data | 
| **Automation** | 9.0 (259 reviews) | Not enough data | 
| **White Label** | 8.5 (201 reviews) | Not enough data | 
| **Text-to-Landline** | 8.4 (203 reviews) | Not enough data | 
| **Short Codes** | 8.3 (186 reviews) | Not enough data | 
| **API Integration** | 8.5 (201 reviews) | Not enough data | 

#### Agentic AI - SMS Marketing

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (37 reviews) | Not enough data | 
| **Multi-step Planning** | 7.7 (38 reviews) | Not enough data | 
| **Cross-system Integration** | 7.8 (37 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.6 (36 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (36 reviews) | Not enough data | 
| **Decision Making** | 7.7 (37 reviews) | Not enough data | 

#### AI Automation - SMS Marketing

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **AI SMS** | Not enough data | Not enough data | 

#### AI Content Generation - SMS Marketing

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **AI SMS** | Not enough data | Not enough data | 

### Local Listing Management

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.8/10 | 587 |
| **SMG - Service Management Group** | N/A | N/A |

#### Listing Management

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Network Directory** | 8.9 (457 reviews) ✓ Verified | Not enough data | 
| **Data Aggregators** | 8.8 (425 reviews) ✓ Verified | Not enough data | 
| **Duplicate Monitoring** | 8.5 (386 reviews) | Not enough data | 
| **Optimization** | 8.8 (447 reviews) ✓ Verified | Not enough data | 

#### Performance

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Real-Time Updates** | 8.9 (497 reviews) ✓ Verified | Not enough data | 
| **Analytics** | 9.1 (506 reviews) ✓ Verified | Not enough data | 

### Payment Processing

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.6/10 | 47 |
| **SMG - Service Management Group** | N/A | N/A |

#### Payment Processing

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Encryption** | 8.9 (41 reviews) | Not enough data | 
| **Credit Card Processing** | 9.1 (44 reviews) | Not enough data | 
| **Mobile Payments** | 9.4 (43 reviews) | Not enough data | 
| **Digital Wallet Integration** | 8.8 (38 reviews) | Not enough data | 

#### Administration

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Reporting & Analytics** | 8.9 (40 reviews) | Not enough data | 
| **E-commerce Integration** | 8.5 (37 reviews) | Not enough data | 
| **Processing Fees** | 8.3 (40 reviews) | Not enough data | 
| **POS Integration** | 8.0 (35 reviews) | Not enough data | 
| **Omnichannel** | 8.5 (36 reviews) | Not enough data | 
| **Levels 1 & 2** | 8.6 (36 reviews) | Not enough data | 
| **Level 3** | 8.5 (36 reviews) | Not enough data | 

#### Payment Options

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Multi-Currency** | 7.6 (36 reviews) | Not enough data | 
| **Online payment portal** | 9.0 (42 reviews) | Not enough data | 

#### Security

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **POS Verification** | 8.5 (35 reviews) | Not enough data | 

#### Platform

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Accounting integration** | 8.5 (36 reviews) | Not enough data | 
| **E-commerce Integration** | 8.4 (37 reviews) | Not enough data | 

### Local SEO

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 9.0/10 | 442 |
| **SMG - Service Management Group** | N/A | N/A |

#### Local Search Optimization

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Rank Tracking** | 8.6 (215 reviews) | Not enough data | 
| **Online Listings** | 9.1 (375 reviews) ✓ Verified | Not enough data | 
| **Google My Business** | 9.2 (384 reviews) ✓ Verified | Not enough data | 
| **Reputation Management** | 9.4 (406 reviews) ✓ Verified | Not enough data | 
| **Social Media** | 8.8 (358 reviews) | Not enough data | 
| **Dashboards and Reporting** | 9.1 (393 reviews) ✓ Verified | Not enough data | 

### SEO Tools

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **SMG - Service Management Group** | N/A | N/A |

#### SEO Auditing & Monitoring

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **SEO Alerting** | Not enough data | Not enough data | 
| **SEO Auditing** | Not enough data | Not enough data | 
| **SEO Change Tracking** | Not enough data | Not enough data | 
| **Technical SEO** | Not enough data | Not enough data | 

#### Agentic AI - SEO Tools

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### SEO Content & Rankings

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Link Building** | Not enough data | Not enough data | 
| **Keyword Research** | Not enough data | Not enough data | 
| **SERP Rank Tracking** | Not enough data | Not enough data | 
| **Localization** | Not enough data | Not enough data | 
| **Content Insights** | Not enough data | Not enough data | 

#### SEO Reporting

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Competitor Analysis** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Custom Reports** | Not enough data | Not enough data | 
| **White Label** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Social Media Management

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.4/10 | 545 |
| **SMG - Service Management Group** | N/A | N/A |

#### Content & Collaboration

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Content Calendar** | 8.6 (420 reviews) | Not enough data | 
| **Content Library** | 8.4 (413 reviews) | Not enough data | 
| **Shared Inbox** | 8.7 (422 reviews) | Not enough data | 
| **Approval Workflows** | 8.4 (402 reviews) | Not enough data | 
| **Users and Permissions** | 8.8 (413 reviews) | Not enough data | 
| **Content Creation** | 8.4 (413 reviews) | Not enough data | 

#### Social Management

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Social Analytics** | 8.7 (476 reviews) | Not enough data | 
| **Social Publishing** | 9.0 (496 reviews) | Not enough data | 
| **Campaign Optimization** | 8.5 (448 reviews) | Not enough data | 
| **Social Engagement** | 8.9 (471 reviews) | Not enough data | 
| **Social Ads** | 7.9 (431 reviews) | Not enough data | 
| **Campaign Planning** | 8.3 (429 reviews) | Not enough data | 
| **Hashtag Capabilites** | 8.3 (384 reviews) | Not enough data | 

#### Agentic AI - Social Media Management

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (93 reviews) | Not enough data | 
| **Multi-step Planning** | 8.1 (91 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (101 reviews) | Not enough data | 
| **Adaptive Learning** | 8.2 (94 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (93 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (95 reviews) | Not enough data | 
| **Decision Making** | 8.4 (95 reviews) | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.4/10 | 640 |
| **SMG - Service Management Group** | 9.1/10 | 20 |

#### Analytics

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Net Promoter Score (NPS)** | 8.7 (493 reviews) | 9.2 (12 reviews) | 
| **Customer Satisfaction (CSAT) Score** | 8.9 (486 reviews) | 9.4 (16 reviews) | 
| **Customer Effort Score (CES)** | 8.7 (464 reviews) | 8.8 (10 reviews) | 
| **Gamification** | 8.0 (415 reviews) | 8.8 (10 reviews) | 

#### Customization

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Stakeholder Management** | 8.5 (422 reviews) | 9.1 (11 reviews) | 
| **Multilanguage Support** | 8.2 (405 reviews) | 9.0 (8 reviews) | 
| **Multiple Branding Support** | 8.6 (433 reviews) | 9.0 (8 reviews) | 
| **Vertical-specific Solutions** | 8.4 (413 reviews) | 9.2 (10 reviews) | 

#### Generative AI

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **AI Text Generation** | 8.6 (356 reviews) | Not enough data | 
| **AI Text Summarization** | 8.7 (356 reviews) | Not enough data | 

#### Agentic AI - Experience Management

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (57 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (57 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (56 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (57 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.9/10 | 20 |
| **SMG - Service Management Group** | N/A | N/A |

#### Responses

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Personalization** | 9.4 (15 reviews) | Not enough data | 
| **Route To Human** | 9.3 (15 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 8.6 (14 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Sales Follow-Up** | 8.5 (13 reviews) | Not enough data | 
| **Customer Interaction Automation** | 8.9 (15 reviews) | Not enough data | 
| **Lead Generation** | 8.9 (12 reviews) | Not enough data | 
| **Document Processing** | 8.9 (12 reviews) | Not enough data | 
| **Feedback Collection** | 9.2 (13 reviews) | Not enough data | 

#### Platform

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Conversation Editor** | 9.3 (14 reviews) | Not enough data | 
| **Integration** | 9.3 (12 reviews) | Not enough data | 
| **Human-In-The-Loop** | 9.0 (13 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Independent Decision Making** | 8.5 (13 reviews) | Not enough data | 
| **Adaptive Responses** | 8.3 (12 reviews) | Not enough data | 
| **Task Execution** | 8.6 (13 reviews) | Not enough data | 
| **Problem Solving** | 8.2 (12 reviews) | Not enough data | 

#### Generative AI

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **AI Text Generation** | 8.9 (19 reviews) | Not enough data | 
| **AI Text Summarization** | 9.0 (14 reviews) | Not enough data | 

### Patient Engagement

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.5/10 | 266 |
| **SMG - Service Management Group** | N/A | N/A |

#### Patient-Centered Functions

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Online Presence Management** | 9.0 (213 reviews) | Not enough data | 
| **Patient Feedback Management** | 9.3 (216 reviews) | Not enough data | 
| **Patient Portal** | 7.9 (190 reviews) | Not enough data | 
| **Patient Communications** | 8.8 (210 reviews) | Not enough data | 
| **Integration with Wearables** | 7.7 (187 reviews) | Not enough data | 

#### Operations

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Workflow Management** | 8.8 (213 reviews) | Not enough data | 
| **Interoperability** | 8.6 (202 reviews) | Not enough data | 
| **Digital Intake Forms** | 8.1 (205 reviews) | Not enough data | 
| **Engagement Measuring** | 8.8 (200 reviews) | Not enough data | 
| **Patient Satisfaction Management** | 9.0 (205 reviews) | Not enough data | 
| **EHR Integration** | 7.9 (194 reviews) | Not enough data | 
| **IPC Systems Integration** | 7.9 (188 reviews) | Not enough data | 

#### Generative AI

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **AI Text Summarization** | Feature Not Available | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.7/10 | 274 |
| **SMG - Service Management Group** | N/A | N/A |

#### Responses

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Customization** | 8.8 (235 reviews) | Not enough data | 
| **Control** | 8.7 (233 reviews) | Not enough data | 
| **Route To Human** | 8.6 (224 reviews) | Not enough data | 
| **Menu bars** | Feature Not Available | Not enough data | 
| **Drip sequences** | Feature Not Available | Not enough data | 

#### Platform

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Live chat** | 9.0 (243 reviews) | Not enough data | 
| **Integrations** | 8.8 (228 reviews) | Not enough data | 
| **Branding** | 8.9 (237 reviews) | Not enough data | 
| **Analytics** | 8.8 (231 reviews) | Not enough data | 
| **A/B testing** | Feature Not Available | Not enough data | 
| **Role-based access** | 8.8 (224 reviews) | Not enough data | 
| **Collection of information** | 8.9 (238 reviews) | Not enough data | 

#### Generative AI

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **AI Text Generation** | 8.4 (159 reviews) | Not enough data | 
| **AI Text Summarization** | 8.7 (151 reviews) | Not enough data | 

### Review Management

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **SMG - Service Management Group** | N/A | N/A |

#### Collection

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Authentication** | Not enough data | Not enough data | 
| **Review Forms** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Engagement** | Not enough data | Not enough data | 
| **Community Q&A** | Not enough data | Not enough data | 

#### Agentic AI - Review Management

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Moderation

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Reviewer Validation** | Not enough data | Not enough data | 
| **Response Types** | Not enough data | Not enough data | 
| **Legal Agreements** | Not enough data | Not enough data | 

#### Use Cases

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **E-commerce** | Not enough data | Not enough data | 
| **Retail** | Not enough data | Not enough data | 
| **Customer Service** | Not enough data | Not enough data | 

#### Administration

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Incentives** | Not enough data | Not enough data | 
| **Syndication** | Not enough data | Not enough data | 
| **Insights** | Not enough data | Not enough data | 
| **Content** | Not enough data | Not enough data | 
| **Sampling** | Not enough data | Not enough data | 

#### Display Options

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Badges** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Integration & APIs** | Not enough data | Not enough data | 
| **Marketing** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.9/10 | 734 |
| **SMG - Service Management Group** | N/A | N/A |

#### Feedback Management

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Tagging** | 8.7 (520 reviews) | Not enough data | 
| **Segmentation** | Feature Not Available | Not enough data | 
| **Custom Reports and Dashboards** | 9.0 (605 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Thematic Analysis** | 8.7 (526 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.8 (532 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 8.6 (521 reviews) | Not enough data | 

#### Feedback Sources

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Online Reviews** | 9.5 (686 reviews) | Not enough data | 
| **Surveys** | 9.1 (587 reviews) | Not enough data | 
| **Social Media** | Feature Not Available | Not enough data | 
| **Customer Service Channels** | 9.0 (552 reviews) | Not enough data | 

#### Generative AI

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **AI Text Generation** | 8.7 (426 reviews) | Not enough data | 
| **AI Text Summarization** | 8.7 (420 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.7/10 | 439 |
| **SMG - Service Management Group** | N/A | N/A |

#### Conversational Platform

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Personalization** | 8.8 (388 reviews) | Not enough data | 
| **Omnichannel** | Feature Not Available | Not enough data | 
| **Contextual Engagement** | 8.8 (343 reviews) | Not enough data | 
| **Proactive Engagement** | 8.9 (314 reviews) | Not enough data | 

#### Support Automation

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Intelligent Routing** | 8.7 (333 reviews) | Not enough data | 
| **Seamless Escalation** | 8.7 (341 reviews) | Not enough data | 
| **Transcripts** | 8.8 (334 reviews) | Not enough data | 
| **Self-Serve Support** | 8.6 (300 reviews) | Not enough data | 

#### Generative AI

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **AI Text Generation** | 8.4 (237 reviews) | Not enough data | 
| **AI Text Summarization** | 8.4 (235 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.8/10 | 576 |
| **SMG - Service Management Group** | N/A | N/A |

#### Generative AI

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **AI Text Generation** | 8.6 (183 reviews) | Not enough data | 
| **AI Text Summarization** | 8.6 (180 reviews) | Not enough data | 
| **AI Text-to-Speech** | 8.1 (171 reviews) | Not enough data | 

#### Communication

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Pop-up Chat** | 9.0 (359 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 9.1 (385 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 8.6 (269 reviews) | Not enough data | 
| **In-App Messaging** | 9.2 (358 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | 8.4 (244 reviews) | Not enough data | 

####  Internal Use

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Customization ** | 8.8 (501 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | 9.0 (351 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | 8.7 (269 reviews) | Not enough data | 
| **Knowledge Base** | 8.8 (273 reviews) | Not enough data | 
| **Team Inbox ** | 9.2 (335 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.6 (270 reviews) | Not enough data | 

### Talent Management

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **SMG - Service Management Group** | N/A | N/A |

#### Generative AI

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### AI Content Creation Platforms

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.3/10 | 27 |
| **SMG - Service Management Group** | N/A | N/A |

#### Content Generation - AI Content Creation Platforms

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Output quality** | 7.7 (24 reviews) | Not enough data | 
| **Branding** | 7.9 (25 reviews) | Not enough data | 
| **Performance** | 8.5 (24 reviews) | Not enough data | 
| **Brand Voice Alignment** | Not enough data | Not enough data | 
| **Multimodal Content Generation** | Not enough data | Not enough data | 
| **Content Localization** | Not enough data | Not enough data | 

#### Management - AI Content Creation Platforms

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Collaboration** | 7.8 (21 reviews) | Not enough data | 
| **Security and Privacy** | 8.6 (24 reviews) | Not enough data | 
| **Moderation** | 8.6 (23 reviews) | Not enough data | 

#### Content Operations - AI Content Creation Platforms

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Distribution Integrations** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Asset & Content Management** | Not enough data | Not enough data | 

#### Enterprise Governance - AI Content Creation Platforms

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Content Moderation** | Not enough data | Not enough data | 
| **AI Disclosure** | Not enough data | Not enough data | 
| **Security & Privacy** | Not enough data | Not enough data | 

### Answer Engine Optimization (AEO)

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **SMG - Service Management Group** | N/A | N/A |

#### AI Visibility & Tracking

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **AI Mention Tracking** | Not enough data | Not enough data | 
| **AI Search Ranking Insights** | Not enough data | Not enough data | 

#### Sentiment & Brand Analysis

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **AI Sentiment Monitoring** | Not enough data | Not enough data | 
| **AI Hallucination Detection** | Not enough data | Not enough data | 

#### Competitive Benchmarking

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Industry AI Sentiment Benchmarking** | Not enough data | Not enough data | 
| **Competitor AI Presence Comparison** | Not enough data | Not enough data | 

#### AI Content Optimization

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Semantic Optimization for AI Models** | Not enough data | Not enough data | 
| **AI-Driven Content Recommendations** | Not enough data | Not enough data | 

#### Reporting & Alerts

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Real-Time AI Mention Alerts** | Not enough data | Not enough data | 
| **AI Visibility Reporting** | Not enough data | Not enough data | 

### Customer Advocacy

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.5/10 | 52 |
| **SMG - Service Management Group** | N/A | N/A |

#### Agentic AI - Customer Advocacy

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (49 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (49 reviews) | Not enough data | 
| **Proactive Assistance** | 8.6 (49 reviews) | Not enough data | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.5/10 | 2405 |
| **SMG - Service Management Group** | N/A | N/A |

#### Consumer Intelligence

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Customer Feedback** | 9.3 (2049 reviews) ✓ Verified | Not enough data | 
| **Competitive Intelligence** | 8.6 (1438 reviews) ✓ Verified | Not enough data | 
| **Sentiment Analysis** | 8.8 (1638 reviews) ✓ Verified | Not enough data | 

#### Reporting

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Revenue Reporting** | Feature Not Available | Not enough data | 
| **Corporate Reporting** | 8.8 (1651 reviews) ✓ Verified | Not enough data | 
| **Dashboard** | 9.2 (2054 reviews) ✓ Verified | Not enough data | 

#### Media Monitoring

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Social Networks Monitoring** | 8.7 (1649 reviews) ✓ Verified | Not enough data | 
| **Social Media Management** | 8.7 (1521 reviews) ✓ Verified | Not enough data | 
| **Digital Media Monitoring** | 8.4 (1277 reviews) | Not enough data | 

#### In-House Management

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Employee Performance** | Feature Not Available | Not enough data | 
| **Team Workflow** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 

#### Agentic AI - Online Reputation Management

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (314 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (291 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (347 reviews) | Not enough data | 
| **Adaptive Learning** | 8.2 (294 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (300 reviews) | Not enough data | 
| **Decision Making** | 8.1 (294 reviews) | Not enough data | 

### Brand Advocacy

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **SMG - Service Management Group** | N/A | N/A |

#### Discovery

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Referral Program** | Not enough data | Not enough data | 
| **Incentives** | Not enough data | Not enough data | 
| **3rd-Party Trends** | Not enough data | Not enough data | 

#### Insight

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Monitoring** | Not enough data | Not enough data | 
| **Adoption Insight** | Not enough data | Not enough data | 
| **Engagement Analysis** | Not enough data | Not enough data | 

#### Mobile

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Mobile Optimization** | Not enough data | Not enough data | 

#### Platform

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Multichannel Sharing** | Not enough data | Not enough data | 
| **Forum** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Content Distribution** | Not enough data | Not enough data | 

### Employee Engagement

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **SMG - Service Management Group** | 9.4/10 | 16 |

#### Platform Basics

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Performance Benchmarking** | Not enough data | 9.6 (8 reviews) | 
| **Reporting & Dashboards** | Not enough data | 9.3 (9 reviews) | 
| **Interoperability** | Not enough data | 9.4 (6 reviews) | 

#### Platform Content

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Employee Pulse Surveys** | Not enough data | 9.7 (6 reviews) | 
| **Survey Customization** | Not enough data | 10.0 (6 reviews) | 
| **Goal and Challenge Creation** | Not enough data | 9.6 (8 reviews) | 
| **Science-based templates** | Not enough data | 9.7 (6 reviews) | 

#### Platform Additional Functionality

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Employee Segmenting** | Not enough data | 9.7 (5 reviews) | 
| **Goal and Challenge Creation** | Not enough data | 9.6 (8 reviews) | 
| **Peer Recognition** | Not enough data | 9.6 (8 reviews) | 
| **Social Feedback Portal** | Not enough data | Not enough data | 

#### Platform

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Customization ** | Not enough data | 8.1 (7 reviews) | 
| **Integration APIs** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | 9.3 (5 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.2 (8 reviews) | 
| **Dashboards** | Not enough data | 8.1 (8 reviews) | 

### Local Marketing

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **SMG - Service Management Group** | N/A | N/A |

#### Platform

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Internationalization** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Reporting and Dashboards** | Not enough data | Not enough data | 
| **Mobile User Support** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **SMG - Service Management Group** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Experience Management Software](https://www.g2.com/categories/experience-management)

**Unique to Birdeye (20):** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management), [SEO Tools](https://www.g2.com/categories/seo-tools), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Media Suites](https://www.g2.com/categories/social-media-suites), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [Answer Engine Optimization (AEO) Tools](https://www.g2.com/categories/answer-engine-optimization-aeo), [Multi-Location Marketing Platforms](https://www.g2.com/categories/multi-location-marketing-platforms), [Local Listing Management Software](https://www.g2.com/categories/local-listing-management), [Local SEO Software](https://www.g2.com/categories/local-seo), [AI Content Creation Platforms Software](https://www.g2.com/categories/ai-content-creation-platforms), [Payment Processing Software](https://www.g2.com/categories/payment-processing), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Patient Engagement Software](https://www.g2.com/categories/patient-engagement), [Customer Advocacy Software](https://www.g2.com/categories/customer-advocacy), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt), [Live Chat Software](https://www.g2.com/categories/live-chat), [Review Management Software](https://www.g2.com/categories/review-management-software)

**Unique to SMG - Service Management Group (1):** [Employee Engagement Software](https://www.g2.com/categories/employee-engagement)


---
## Reviewer Demographics

### By Company Size

| Segment | Birdeye | SMG - Service Management Group | 
|---|---|---|
| **Small-Business** | 47.4% | 14.0% | 
| **Mid-Market** | 34.7% | 34.0% | 
| **Enterprise** | 17.9% | 52.0% | 

### By Industry

#### Birdeye

- **Hospital & Health Care:** 9.9%
- **Real Estate:** 9.5%
- **Construction:** 7.2%
- **Marketing and Advertising:** 6.5%
- **Medical Practice:** 6.2%
- **Health, Wellness and Fitness:** 5.9%
- **Veterinary:** 5.4%
- **Financial Services:** 5.3%
- **Consumer Services:** 4.6%
- **Automotive:** 3.7%
- **Other:** 35.8%

#### SMG - Service Management Group

- **Retail:** 32.0%
- **Restaurants:** 28.0%
- **Food & Beverages:** 22.0%
- **Hospitality:** 4.0%
- **Hospital & Health Care:** 2.0%
- **Health, Wellness and Fitness:** 2.0%
- **Food Production:** 2.0%
- **Consumer Services:** 2.0%
- **Consumer Goods:** 2.0%
- **Business Supplies and Equipment:** 2.0%
- **Other:** 2.0%

---
## Alternatives

### Alternatives to Birdeye

- [SOCi](https://www.g2.com/products/soci/reviews) — 4.5/5 stars (4648 reviews)
- [HighLevel](https://www.g2.com/products/highlevel/reviews) — 4.6/5 stars (647 reviews)
- [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) — 4.5/5 stars (537 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2469 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2108 reviews)
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- [Synup](https://www.g2.com/products/synup/reviews) — 4.5/5 stars (315 reviews)
- [Semrush](https://www.g2.com/products/semrush/reviews) — 4.4/5 stars (4016 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3887 reviews)
- [Thryv](https://www.g2.com/products/thryv/reviews) — 4.3/5 stars (2012 reviews)

### Alternatives to SMG - Service Management Group

- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (210 reviews)
- [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) — 4.1/5 stars (1657 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23734 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)
- [Qualtrics Employee Experience](https://www.g2.com/products/qualtrics-employee-experience/reviews) — 4.4/5 stars (462 reviews)
- [Lattice](https://www.g2.com/products/lattice-lattice/reviews) — 4.7/5 stars (4114 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3018 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1750 reviews)

---
## Top Discussions

### Birdeye

- Title: [How do you delete a review you post on this site?](https://www.g2.com/discussions/35410-how-do-you-delete-a-review-you-post-on-this-site) — 7 comments, 2 upvotes
  > **Top comment:** "Hi Kurt, to delete a G2 review, you can contact G2 support or log into your G2 profile.  If you're referencing a review you left on a Birdeye site, feel free..."
- Title: [What is BirdEye?](https://www.g2.com/discussions/what-is-birdeye) — 4 comments
  > **Top comment:** "It’s an Online Reputation and Social Media Management Platform."
- Title: [Are BirdEye reviews fake?](https://www.g2.com/discussions/are-birdeye-reviews-fake) — 2 comments
  > **Top comment:** "Birdeye reviews are not fake. They aggregate reviews across the web from various sources such as Facebook and Google. Reviews can also be directly posted to..."
- Title: [I'm curious about schema?](https://www.g2.com/discussions/i-m-curious-about-schema) — 2 comments, 1 upvote
  > **Top comment:** "Thank you XAP Credit Solution for fixing my credit.  I'm very overwhelmed by this act of kindness shown to us by you and your team. I don’t regret whatever..."
- Title: [How do I take a screen shot of my login and upload it to the survery? Thanks,](https://www.g2.com/discussions/how-do-i-take-a-screen-shot-of-my-login-and-upload-it-to-the-survery-thanks-5e46994b-bc64-4d6e-aec9-d23e0c1c5270) — 2 comments, 1 upvote
  > **Top comment:** "Take a pic with your cell phone, then upload it!"

### SMG - Service Management Group

- Title: [How do I enable the printer from my phone ? It wants me to download it to a pdf however it won't allow me to get in to it because it says the pdf is corrupt](https://www.g2.com/discussions/how-do-i-enable-the-printer-from-my-phone-it-wants-me-to-download-it-to-a-pdf-however-it-won-t-allow-me-to-get-in-to-it-because-it-says-the-pdf-is-corrupt) — 1 comment, 1 upvote
  > **Top comment:** "Hi Kendra, thanks for reaching out on this issue. If this is still an issue for you, I encourage you to engage with the SMG Support Center at..."
- Title: [what is the best way to get the weekly and period reports to send on there own](https://www.g2.com/discussions/36762-what-is-the-best-way-to-get-the-weekly-and-period-reports-to-send-on-there-own) — 1 comment, 1 upvote
  > **Top comment:** "Hi Shawn F.  please reach out to your Account Management team for assistance.  They will be happy to help!   "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/birdeye-vs-smg-service-management-group)