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Compare Birdeye and Similarweb 
Featured Products
At a Glance
Market Segments
Small-Business (50.8% of reviews)
Mid-Market (42.3% of reviews)
Entry-Level Pricing
Contact Us
Free Trial
Birdeye
Star Rating
(3,721)4.7 out of 5
Market Segments
Small-Business (50.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansSimilarweb
Star Rating
(1,016)4.5 out of 5
Market Segments
Mid-Market (42.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Birdeye excels in user-friendliness, with many users appreciating its consolidated interface that makes it easy to manage reviews from various platforms. One user highlighted how convenient it is to track and respond to guest feedback all in one place, enhancing their customer service efforts.
- Users say that Similarweb offers powerful digital intelligence capabilities, allowing marketing and market research teams to gain valuable insights. Reviewers have praised its ability to provide clear benchmarking and audience analysis, which helps in making informed business decisions.
- According to verified reviews, Birdeye stands out for its exceptional customer support, with users noting that they can quickly address service complaints before they escalate. This proactive approach to customer feedback has been a game-changer for many businesses.
- Reviewers mention that Similarweb's initial setup is straightforward, with many users reporting little to no confusion during onboarding. This ease of setup is a significant advantage for teams looking to implement a new tool without extensive training.
- G2 reviewers highlight that while both platforms are well-rated, Birdeye has a slight edge in overall satisfaction metrics, particularly in areas like quality of support and product direction. Users feel confident that Birdeye is continuously improving and adapting to their needs.
- Users report that Similarweb provides a comprehensive view of market trends and competitor performance, which is invaluable for strategic planning. The ability to visualize real data helps teams avoid guesswork and make data-driven decisions.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
Similarweb
Free trial
Free Trial
Ideal for Individual marketers who want to have basic data about their competitors.
- Basic Traffic Overview
Free Trial
Birdeye
Free Trial is available
Similarweb
Free Trial is available
Ratings
Meets Requirements
9.3
3,196
8.5
829
Ease of Use
9.3
3,251
8.6
838
Ease of Setup
9.1
2,329
8.7
340
Ease of Admin
9.3
1,927
8.6
270
Quality of Support
9.4
3,052
8.7
737
Has the product been a good partner in doing business?
9.4
1,929
8.7
274
Product Direction (% positive)
9.5
3,160
8.9
792
Features by Category
Content Creation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messenger
8.8
383
|
Verified
Not enough data
8.5
381
|
Verified
Not enough data
8.8
385
|
Verified
Not enough data
8.9
382
|
Verified
Not enough data
Channels
8.9
399
|
Verified
Not enough data
8.9
389
|
Verified
Not enough data
9.0
399
|
Verified
Not enough data
8.1
323
|
Verified
Not enough data
8.4
315
|
Verified
Not enough data
Customers
8.9
388
|
Verified
Not enough data
8.7
376
Not enough data
9.0
385
|
Verified
Not enough data
8.7
370
|
Verified
Not enough data
8.6
351
Not enough data
Agentic AI - Conversational Marketing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
29
Not enough data
8.4
29
Not enough data
8.5
30
Not enough data
Feature Not Available
Not enough data
8.6
29
Not enough data
Text Messaging
9.0
267
Not enough data
9.1
265
Not enough data
8.8
243
Not enough data
9.0
277
Not enough data
Feature Not Available
Not enough data
8.8
241
Not enough data
8.9
252
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
260
Not enough data
9.0
260
Not enough data
8.6
203
Not enough data
8.4
205
Not enough data
8.2
187
Not enough data
8.6
203
Not enough data
Agentic AI - SMS Marketing
7.5
37
Not enough data
7.6
38
Not enough data
7.8
37
Not enough data
7.6
36
Not enough data
7.6
36
Not enough data
7.7
37
Not enough data
Listing Management
8.9
450
|
Verified
Not enough data
8.8
418
|
Verified
Not enough data
8.5
376
Not enough data
8.8
440
|
Verified
Not enough data
Performance
8.9
490
|
Verified
Not enough data
9.0
491
|
Verified
Not enough data
Payment Processing
8.9
42
Not enough data
9.0
42
Not enough data
9.3
42
Not enough data
8.7
38
Not enough data
Administration
8.9
40
Not enough data
8.5
38
Not enough data
8.2
41
Not enough data
8.0
36
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.5
37
Not enough data
Payment Options
7.7
37
Not enough data
9.0
41
Not enough data
Security
8.5
36
Not enough data
Platform
8.6
37
Not enough data
8.4
38
Not enough data
Local Search Optimization
8.6
213
Not enough data
9.1
366
|
Verified
Not enough data
9.2
378
|
Verified
Not enough data
9.4
388
|
Verified
Not enough data
8.8
353
Not enough data
9.1
385
|
Verified
Not enough data
Platform Basics
Not enough data
8.3
473
Not enough data
8.4
234
Agentic AI - Competitive Intelligence
Not enough data
7.5
21
Platform Data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
501
Platform Content
Not enough data
Feature Not Available
Platform Reporting
Not enough data
8.2
504
Not enough data
8.4
506
SEO Auditing & Monitoring
Not enough data
7.6
53
Not enough data
8.1
54
Not enough data
8.1
136
Not enough data
7.4
48
Agentic AI - SEO Tools
Not enough data
7.7
11
Not enough data
8.2
11
Not enough data
8.3
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
11
SEO Content & Rankings
Not enough data
7.6
137
Not enough data
8.5
195
Not enough data
8.2
159
Not enough data
7.9
144
Not enough data
8.2
148
SEO Reporting
Not enough data
9.1
196
Not enough data
8.7
175
Not enough data
8.3
163
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Content & Collaboration
8.6(won by default)
413
Not enough data
8.4(won by default)
406
Not enough data
8.7(won by default)
414
Not enough data
8.4(won by default)
397
Not enough data
8.8(won by default)
408
Not enough data
8.5(won by default)
404
Not enough data
Social Management
8.7(won by default)
457
Not enough data
8.9(won by default)
463
Not enough data
8.5(won by default)
443
Not enough data
8.8(won by default)
449
Not enough data
7.9(won by default)
426
Not enough data
8.4(won by default)
424
Not enough data
8.4(won by default)
378
Not enough data
Agentic AI - Social Media Management
8.0(won by default)
91
Not enough data
8.1(won by default)
89
Not enough data
8.0(won by default)
91
Not enough data
8.2(won by default)
92
Not enough data
8.1(won by default)
91
Not enough data
8.2(won by default)
90
Not enough data
8.3(won by default)
91
Not enough data
Analytics
8.7
489
Not enough data
8.9
485
Not enough data
8.7
465
Not enough data
8.0
414
Not enough data
Customization
8.5
421
Not enough data
8.2
404
Not enough data
8.6
431
Not enough data
8.4
412
Not enough data
Generative AI
8.6
353
Not enough data
8.7
354
Not enough data
Agentic AI - Experience Management
7.9
55
Not enough data
8.1
54
Not enough data
8.2
54
Not enough data
8.2
54
Not enough data
Responses
9.5
13
Not enough data
9.4
14
Not enough data
8.8
12
Not enough data
Automation - AI Agents
8.6
11
Not enough data
9.1
11
Not enough data
8.9
11
Not enough data
8.9
11
Not enough data
9.2
11
Not enough data
Platform
9.3
12
Not enough data
9.4
11
Not enough data
9.0
12
Not enough data
Autonomy - AI Agents
8.3
12
Not enough data
8.3
11
Not enough data
8.5
11
Not enough data
8.2
11
Not enough data
Generative AI
8.8
13
Not enough data
9.3
12
Not enough data
Patient-Centered Functions
9.0
210
Not enough data
9.2
213
Not enough data
8.0
191
Not enough data
8.8
204
Not enough data
7.8
188
Not enough data
Operations
8.8
214
Not enough data
8.7
203
Not enough data
8.2
206
Not enough data
8.8
201
Not enough data
9.0
206
Not enough data
8.0
195
Not enough data
7.9
189
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
234
Not enough data
8.7
232
Not enough data
8.7
223
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
239
Not enough data
8.8
226
Not enough data
8.9
235
Not enough data
8.9
228
Not enough data
Feature Not Available
Not enough data
8.8
223
Not enough data
9.0
236
Not enough data
Generative AI
8.4
155
Not enough data
8.7
150
Not enough data
Data collection
Not enough data
7.2
270
Not enough data
Feature Not Available
Not enough data
7.8
343
|
Verified
Not enough data
Feature Not Available
Not enough data
7.8
337
|
Verified
Segment Trending
Not enough data
8.4
445
|
Verified
Not enough data
7.5
377
Not enough data
8.3
419
|
Verified
Not enough data
Feature Not Available
Analysis
Not enough data
8.3
419
Not enough data
8.4
444
|
Verified
Not enough data
7.7
325
|
Verified
Platform
Not enough data
8.5
456
|
Verified
Not enough data
8.3
390
|
Verified
Not enough data
7.3
315
|
Verified
Not enough data
7.5
305
|
Verified
Not enough data
7.8
333
|
Verified
Not enough data
8.0
313
Agentic AI - Market Intelligence
Not enough data
8.3
12
Not enough data
Feature Not Available
Platform Insights
Not enough data
7.6
199
Not enough data
7.5
180
Not enough data
7.8
196
Not enough data
7.1
209
Not enough data
8.1
219
Not enough data
8.0
209
Not enough data
7.9
207
Agentic AI - Digital Advertising Intelligence
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
9.0
7
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Additional Functionality
Not enough data
7.9
206
Not enough data
7.0
165
Feedback Management
8.7
518
Not enough data
Feature Not Available
Not enough data
9.0
599
Not enough data
Feedback Analysis
8.7
525
Not enough data
8.8
529
Not enough data
8.6
519
Not enough data
Feedback Sources
9.5
669
Not enough data
9.1
581
Not enough data
Feature Not Available
Not enough data
9.0
549
Not enough data
Generative AI
8.7
425
Not enough data
8.7
418
Not enough data
Platform Basics
Not enough data
8.4
217
Not enough data
7.4
193
Not enough data
8.1
225
Platform Data
Not enough data
7.4
163
Not enough data
8.0
188
Not enough data
8.7
226
Not enough data
7.6
184
Agentic AI - Operational Risk Management
Not enough data
Feature Not Available
Conversational Platform
8.8
387
Not enough data
Feature Not Available
Not enough data
8.8
342
Not enough data
8.9
311
Not enough data
Support Automation
8.7
332
Not enough data
8.7
340
Not enough data
8.8
332
Not enough data
8.6
298
Not enough data
Generative AI
8.4
236
Not enough data
8.4
234
Not enough data
Data Management
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
Feature Not Available
Data as a Service
Not enough data
9.4
6
Not enough data
9.7
6
Architecture
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
8.6
181
Not enough data
8.6
179
Not enough data
8.2
170
Not enough data
Communication
9.0
353
|
Verified
Not enough data
9.1
378
|
Verified
Not enough data
8.6
266
Not enough data
9.2
353
|
Verified
Not enough data
8.4
244
Not enough data
Internal Use
8.8
501
|
Verified
Not enough data
9.0
349
|
Verified
Not enough data
8.7
267
Not enough data
8.8
272
Not enough data
9.1
331
|
Verified
Not enough data
8.7
271
Not enough data
Content Generation - AI Content Creation Platforms
7.6
24
Not enough data
8.1
24
Not enough data
8.5
24
Not enough data
Management - AI Content Creation Platforms
7.9
22
Not enough data
8.6
24
Not enough data
8.6
24
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
8.6
50
Not enough data
8.5
50
Not enough data
8.6
50
Not enough data
Consumer Intelligence
9.2
1839
|
Verified
Not enough data
8.6
1421
|
Verified
Not enough data
8.8
1607
|
Verified
Not enough data
Reporting
Feature Not Available
Not enough data
8.8
1596
|
Verified
Not enough data
9.2
1869
|
Verified
Not enough data
Media Monitoring
8.7
1619
|
Verified
Not enough data
8.6
1442
|
Verified
Not enough data
8.4
1270
Not enough data
In-House Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Online Reputation Management
8.1
300
Not enough data
8.0
291
Not enough data
8.2
293
Not enough data
8.2
289
Not enough data
8.1
293
Not enough data
8.1
289
Not enough data
Tools
Not enough data
Feature Not Available
Not enough data
8.7
137
Not enough data
Feature Not Available
Metrics
Not enough data
8.1
116
Not enough data
8.3
127
Not enough data
8.3
128
Not enough data
8.0
119
Not enough data
7.7
117
Not enough data
8.7
129
Agentic AI - Content Analytics
Not enough data
7.7
13
Not enough data
7.6
13
Not enough data
7.9
13
Not enough data
8.3
13
Not enough data
8.8
13
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
7
Not enough data
8.3
7
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.3
7
Not enough data
8.6
7
Not enough data
8.1
6
Not enough data
9.0
7
Not enough data
Automation
8.8
7
Not enough data
9.3
7
Not enough data
7.9
7
Not enough data
Autonomy
7.9
7
Not enough data
7.9
7
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Similarweb are categorized as Answer Engine Optimization (AEO)
Unique Categories
Birdeye is categorized as SMS Marketing, Patient Engagement, Payment Processing, Conversational Marketing, Conversational Support, Chatbots, Online Reputation Management, Multi-Location Marketing Platforms, Social Media Suites, Local SEO, AI Content Creation Platforms, Local Listing Management, Experience Management, Social Media Management, AI Agents For Business Operations, AI Customer Support Agents, Feedback Analytics, Customer Advocacy, and Live Chat
Similarweb is categorized as Paid Search Intelligence, Data as a Service (DaaS), Digital Advertising Intelligence, Competitive Intelligence, Market Intelligence, Content Analytics, and SEO Tools
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Similarweb
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.8%
Real Estate
9.3%
Construction
7.5%
Medical Practice
6.4%
Marketing and Advertising
6.3%
Other
60.7%
Marketing and Advertising
26.5%
Retail
7.1%
Financial Services
6.7%
Information Technology and Services
5.8%
Computer Software
4.2%
Other
49.5%
Discussions
How do you delete a review you post on this site?
7 Comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 Comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 Comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
ffffff
2 Comments
PM
It's awesome tool, the only one that helps to have a clear overwiew about traffic and competition.
Read more
Can I see what e-Commerce platform that use by the website?
1 Comment
OB
Hi Lifnur,
Similarweb provides a premium feature called 'Website Technologies' which provides a list of the web plugin applications or integrations...Read more
When will Similarweb APIs be available for new metrics like Sessions per user, Avg Session time in App analysis catgeory
1 Comment
OB
Hi Kishore, good news! This data is now available through our App Intelligence tool. You can read more about this here:...Read more
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