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At a Glance
Market Segments
Small-Business (51.1% of reviews)
Small-Business (88.2% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Birdeye
Star Rating
(3,690)4.7 out of 5
Market Segments
Small-Business (51.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansSignpost
Star Rating
(52)3.6 out of 5
Market Segments
Small-Business (88.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SignpostSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Signpost's Building and Personalizing Emails feature scores lower at 5.5 compared to Birdeye's 8.3, indicating that Birdeye offers a more robust email marketing solution that allows for better customization and effectiveness in campaigns.
- Reviewers mention that Birdeye excels in Customer Feedback Management with a score of 9.2, while Signpost falls short at 6.5, suggesting that Birdeye provides a more comprehensive approach to gathering and analyzing customer feedback.
- G2 users highlight that Birdeye's Quality of Support is rated at 9.4, significantly higher than Signpost's 6.8, indicating that users find Birdeye's customer service to be more responsive and helpful.
- Users on G2 note that Signpost's Ease of Setup is rated at 6.7, which is lower than Birdeye's 9.1, suggesting that Birdeye offers a more user-friendly onboarding process that can save time and reduce frustration for new users.
- Reviewers say that Birdeye's Reputation Management feature is rated at 9.3, while Signpost does not have a comparable feature, indicating that Birdeye provides superior tools for managing online reputation and customer reviews.
- Users report that Birdeye's Analytics capabilities are rated at 9.0, compared to Signpost's lower ratings in various analytics features, suggesting that Birdeye offers more insightful reporting and data analysis tools that can help businesses make informed decisions.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
Signpost
No pricing availableFree Trial
Birdeye
Free Trial is available
Signpost
No trial information availableRatings
Meets Requirements
9.3
3,161
6.7
41
Ease of Use
9.3
3,216
7.1
40
Ease of Setup
9.1
2,300
6.9
25
Ease of Admin
9.3
1,911
6.9
20
Quality of Support
9.4
3,020
6.9
39
Has the product been a good partner in doing business?
9.4
1,913
7.0
20
Product Direction (% positive)
9.5
3,125
5.0
37
Features by Category
Sales Force Automation
Not enough data
8.3
9
|
Verified
Not enough data
8.3
6
Not enough data
8.3
7
|
Verified
Not enough data
8.6
7
|
Verified
Not enough data
8.1
7
|
Verified
Not enough data
8.6
7
|
Verified
Not enough data
8.1
7
|
Verified
Not enough data
7.5
6
|
Verified
Not enough data
8.6
6
|
Verified
Marketing Automation
Not enough data
7.7
11
|
Verified
Not enough data
8.5
11
|
Verified
Not enough data
7.5
10
|
Verified
Not enough data
7.1
8
Customer Support
Not enough data
6.2
7
|
Verified
Not enough data
6.0
8
|
Verified
Not enough data
7.5
6
|
Verified
Not enough data
7.3
5
|
Verified
Not enough data
7.0
5
|
Verified
Reporting & Analytics
Not enough data
7.9
7
|
Verified
Not enough data
8.1
8
|
Verified
Not enough data
7.3
5
|
Verified
Mobile & Social
Not enough data
7.6
7
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
7.8
6
|
Verified
Platform
Not enough data
6.5
10
|
Verified
Not enough data
6.3
9
|
Verified
Not enough data
6.7
9
|
Verified
Not enough data
6.0
8
|
Verified
Not enough data
6.7
9
|
Verified
Not enough data
6.7
10
Not enough data
7.1
11
|
Verified
Not enough data
6.7
10
|
Verified
Integration
Not enough data
6.0
8
|
Verified
Not enough data
6.0
7
|
Verified
Not enough data
5.2
8
|
Verified
Generative AI
Not enough data
Not enough data
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Email Marketing
Not enough data
6.1
9
|
Verified
Not enough data
6.3
9
|
Verified
Not enough data
6.5
9
|
Verified
Not enough data
6.2
7
|
Verified
Online Marketing
Not enough data
5.8
8
|
Verified
Not enough data
6.4
6
|
Verified
Not enough data
6.2
7
|
Verified
Not enough data
5.6
8
|
Verified
Not enough data
6.1
6
Lead Management
Not enough data
7.3
5
|
Verified
Not enough data
5.7
5
|
Verified
Not enough data
5.8
6
|
Verified
Not enough data
6.7
5
|
Verified
Not enough data
5.8
6
|
Verified
Not enough data
6.0
5
|
Verified
Not enough data
6.4
6
|
Verified
Not enough data
Not enough data
Campaign Management
Not enough data
5.2
7
|
Verified
Not enough data
5.8
6
Not enough data
6.7
5
|
Verified
Not enough data
6.7
5
Social
Not enough data
7.3
5
Not enough data
7.7
5
|
Verified
Not enough data
6.1
6
|
Verified
Not enough data
6.3
5
|
Verified
Not enough data
6.3
5
Reporting & Analytics
Not enough data
6.0
7
|
Verified
Not enough data
7.2
6
|
Verified
Not enough data
5.6
6
|
Verified
Not enough data
5.8
6
|
Verified
Not enough data
5.8
6
Platform
Not enough data
5.0
6
|
Verified
Not enough data
5.3
6
|
Verified
Not enough data
4.7
6
|
Verified
Not enough data
4.7
5
|
Verified
Not enough data
4.7
5
|
Verified
Not enough data
5.7
7
|
Verified
Not enough data
5.7
7
|
Verified
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
6.0
7
|
Verified
Not enough data
4.4
6
|
Verified
Messenger
8.8
384
|
Verified
Not enough data
8.5
382
|
Verified
Not enough data
8.8
386
|
Verified
Not enough data
8.9
383
|
Verified
Not enough data
Channels
8.9
400
|
Verified
Not enough data
8.9
390
|
Verified
Not enough data
9.0
400
|
Verified
Not enough data
8.1
324
|
Verified
Not enough data
8.3
316
|
Verified
Not enough data
Customers
8.9
389
|
Verified
Not enough data
8.7
377
Not enough data
9.0
386
|
Verified
Not enough data
8.7
371
|
Verified
Not enough data
8.6
352
Not enough data
Agentic AI - Conversational Marketing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
30
Not enough data
8.5
30
Not enough data
8.5
31
Not enough data
Feature Not Available
Not enough data
8.6
30
Not enough data
Text Messaging
9.0
267
Not enough data
9.1
266
Not enough data
8.8
244
Not enough data
9.0
278
Not enough data
Feature Not Available
Not enough data
8.8
242
Not enough data
8.9
253
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
261
Not enough data
9.0
261
Not enough data
8.6
203
Not enough data
8.4
206
Not enough data
8.2
188
Not enough data
8.6
204
Not enough data
Agentic AI - SMS Marketing
7.5
37
Not enough data
7.6
38
Not enough data
7.8
37
Not enough data
7.6
36
Not enough data
7.6
36
Not enough data
7.7
37
Not enough data
Listing Management
8.9
446
|
Verified
Not enough data
8.8
417
|
Verified
Not enough data
8.5
373
Not enough data
8.8
438
|
Verified
Not enough data
Performance
8.9
488
|
Verified
Not enough data
9.0
487
|
Verified
Not enough data
Payment Processing
8.9
42
Not enough data
9.0
42
Not enough data
9.3
42
Not enough data
8.7
38
Not enough data
Administration
8.9
40
Not enough data
8.5
38
Not enough data
8.2
41
Not enough data
8.0
36
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.5
37
Not enough data
Payment Options
7.7
37
Not enough data
9.0
41
Not enough data
Security
8.5
36
Not enough data
Platform
8.6
37
Not enough data
8.4
38
Not enough data
Local Search Optimization
8.6
214
Not enough data
9.1
366
|
Verified
Not enough data
9.2
379
|
Verified
Not enough data
9.4
388
|
Verified
Not enough data
8.8
354
Not enough data
9.1
385
|
Verified
Not enough data
Content & Collaboration
8.6(won by default)
412
Not enough data
8.4(won by default)
405
Not enough data
8.7(won by default)
412
Not enough data
8.4(won by default)
396
Not enough data
8.8(won by default)
406
Not enough data
8.5(won by default)
403
Not enough data
Social Management
8.7(won by default)
454
Not enough data
8.9(won by default)
455
Not enough data
8.5(won by default)
442
Not enough data
8.8(won by default)
445
Not enough data
7.9(won by default)
424
Not enough data
8.4(won by default)
422
Not enough data
8.4(won by default)
376
Not enough data
Agentic AI - Social Media Management
7.9(won by default)
90
Not enough data
8.1(won by default)
89
Not enough data
8.0(won by default)
90
Not enough data
8.2(won by default)
91
Not enough data
8.1(won by default)
91
Not enough data
8.2(won by default)
90
Not enough data
8.3(won by default)
91
Not enough data
Analytics
8.7
489
Not enough data
8.9
485
Not enough data
8.7
466
Not enough data
8.0
414
Not enough data
Customization
8.5
422
Not enough data
8.2
405
Not enough data
8.6
432
Not enough data
8.4
413
Not enough data
Generative AI
8.6
354
Not enough data
8.7
355
Not enough data
Agentic AI - Experience Management
7.9
56
Not enough data
8.2
55
Not enough data
8.2
55
Not enough data
8.2
55
Not enough data
Responses
9.4
14
Not enough data
9.3
15
Not enough data
8.8
13
Not enough data
Automation - AI Agents
8.3
12
Not enough data
9.0
12
Not enough data
8.9
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
Platform
9.2
13
Not enough data
9.3
12
Not enough data
9.0
13
Not enough data
Autonomy - AI Agents
8.5
13
Not enough data
8.3
12
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Generative AI
8.8
14
Not enough data
9.0
13
Not enough data
Patient-Centered Functions
9.0
210
Not enough data
9.2
210
Not enough data
8.0
190
Not enough data
8.8
204
Not enough data
7.8
188
Not enough data
Operations
8.8
214
Not enough data
8.7
203
Not enough data
8.2
206
Not enough data
8.8
200
Not enough data
9.0
204
Not enough data
8.0
195
Not enough data
7.9
189
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
234
Not enough data
8.7
232
Not enough data
8.7
223
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
239
Not enough data
8.8
226
Not enough data
8.9
235
Not enough data
8.9
228
Not enough data
Feature Not Available
Not enough data
8.8
223
Not enough data
9.0
236
Not enough data
Generative AI
8.4
155
Not enough data
8.7
150
Not enough data
Feedback Management
8.7
520
Not enough data
Feature Not Available
Not enough data
9.0
600
Not enough data
Feedback Analysis
8.7
527
Not enough data
8.8
530
Not enough data
8.6
521
Not enough data
Feedback Sources
9.5
669
Not enough data
9.1
582
Not enough data
Feature Not Available
Not enough data
9.0
551
Not enough data
Generative AI
8.7
427
Not enough data
8.7
420
Not enough data
Conversational Platform
8.8
386
Not enough data
Feature Not Available
Not enough data
8.8
341
Not enough data
8.9
311
Not enough data
Support Automation
8.7
332
Not enough data
8.7
339
Not enough data
8.8
331
Not enough data
8.6
298
Not enough data
Generative AI
8.4
236
Not enough data
8.4
234
Not enough data
Generative AI
8.6
182
Not enough data
8.6
180
Not enough data
8.1
171
Not enough data
Communication
9.0
354
|
Verified
Not enough data
9.1
379
|
Verified
Not enough data
8.6
267
Not enough data
9.2
353
|
Verified
Not enough data
8.4
245
Not enough data
Internal Use
8.8
499
|
Verified
Not enough data
9.0
350
|
Verified
Not enough data
8.7
268
Not enough data
8.8
273
Not enough data
9.2
332
|
Verified
Not enough data
8.7
272
Not enough data
Content Generation - AI Content Creation Platforms
7.6
24
Not enough data
8.1
24
Not enough data
8.5
24
Not enough data
Management - AI Content Creation Platforms
7.9
22
Not enough data
8.6
24
Not enough data
8.6
24
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
8.6
49
Not enough data
8.5
49
Not enough data
8.6
49
Not enough data
Consumer Intelligence
9.2
1821
|
Verified
6.5
13
|
Verified
8.6
1419
|
Verified
Feature Not Available
8.8
1602
|
Verified
3.3
7
Reporting
Feature Not Available
Feature Not Available
8.8
1592
|
Verified
2.8
6
9.2
1855
|
Verified
6.8
14
|
Verified
Media Monitoring
8.7
1617
|
Verified
3.1
6
8.6
1439
|
Verified
Feature Not Available
8.4
1269
Feature Not Available
In-House Management
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Generative AI
Feature Not Available
Not enough data
Agentic AI - Online Reputation Management
8.0
297
Not enough data
8.0
289
Not enough data
8.2
290
Not enough data
8.2
288
Not enough data
8.1
292
Not enough data
8.1
287
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
7
Not enough data
8.3
7
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.3
7
Not enough data
8.6
7
Not enough data
8.1
6
Not enough data
9.0
7
Not enough data
Automation
8.8
7
Not enough data
9.3
7
Not enough data
7.9
7
Not enough data
Autonomy
7.9
7
Not enough data
7.9
7
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Signpost are categorized as SMS Marketing, Online Reputation Management, and Live Chat
Unique Categories
Birdeye is categorized as Patient Engagement, Payment Processing, Conversational Marketing, Conversational Support, Chatbots, Multi-Location Marketing Platforms, Social Media Suites, Local SEO, AI Content Creation Platforms, Local Listing Management, Experience Management, Social Media Management, AI Agents For Business Operations, AI Customer Support Agents, Feedback Analytics, Customer Advocacy, and Answer Engine Optimization (AEO)
Signpost is categorized as CRM and Marketing Automation
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Signpost
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.7%
Real Estate
9.3%
Construction
7.5%
Medical Practice
6.4%
Marketing and Advertising
6.2%
Other
60.7%
Consumer Services
15.7%
Marketing and Advertising
9.8%
Construction
9.8%
Photography
7.8%
Health, Wellness and Fitness
3.9%
Other
52.9%
Discussions
How do you delete a review you post on this site?
7 Comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 Comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 Comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
Why haven't we integrated other social media platforms. Linkedin Instagram twitter, why only one image in email blast
1 Comment
EN
Hi Kendrick, we focus your email marketing on online review sites and unfortunately LinkedIn and Instagram do not have review functionality. We do recommend...Read more
Signpost has no more discussions with answers
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