Compare Birdeye and Signpost 
At a Glance
Market Segments
Small-Business (48.3% of reviews)
Small-Business (86.5% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Birdeye
Star Rating
(4,036)4.7 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansSignpost
Star Rating
(55)3.6 out of 5
Market Segments
Small-Business (86.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SignpostSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Birdeye excels in overall user satisfaction, boasting a significantly higher score compared to Signpost. Users appreciate Birdeye's ability to consolidate reviews into one platform, making it easier to manage online reputation effectively.
- Users say that Signpost is particularly beneficial for small businesses looking to automate customer management. Reviewers highlight features like automated reminders and follow-ups, which help them stay organized and save time on customer interactions.
- Reviewers mention that Birdeye's quality of support is a standout feature, with many users praising the responsiveness and helpfulness of the support team. This contrasts with Signpost, where users have expressed some challenges in receiving timely assistance.
- According to verified reviews, Birdeye offers a more intuitive setup process, allowing users to get started quickly and efficiently. In comparison, some Signpost users have noted that the initial configuration can be a bit cumbersome, impacting their overall experience.
- Users highlight that Signpost provides valuable tools for startups, particularly its email feature that helps in gathering customer feedback and improving visibility in the market. However, Birdeye's comprehensive review management capabilities seem to resonate more with users looking for a robust solution.
- G2 reviewers indicate that while Signpost has a strong focus on customer relationship management, it may not meet the diverse needs of all users as effectively as Birdeye, which is praised for its versatility and range of features tailored to various business requirements.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
Signpost
No pricing availableFree Trial
Birdeye
Free Trial is available
Signpost
No trial information availableRatings
Meets Requirements
9.3
3,465
6.7
42
Ease of Use
9.3
3,520
7.2
41
Ease of Setup
9.1
2,576
6.9
26
Ease of Admin
9.3
2,105
6.9
20
Quality of Support
9.4
3,298
6.9
40
Has the product been a good partner in doing business?
9.4
2,107
7.0
20
Product Direction (% positive)
9.4
3,407
5.1
38
Features by Category
Sales Force Automation
Not enough data
8.3
9
|
Verified
Not enough data
8.3
6
Not enough data
8.3
7
|
Verified
Not enough data
8.6
7
|
Verified
Not enough data
8.1
7
|
Verified
Not enough data
8.6
7
|
Verified
Not enough data
8.1
7
|
Verified
Not enough data
7.5
6
|
Verified
Not enough data
8.6
6
|
Verified
Marketing Automation
Not enough data
7.7
11
|
Verified
Not enough data
8.5
11
|
Verified
Not enough data
7.7
11
|
Verified
Not enough data
7.1
8
Customer Support
Not enough data
6.0
8
|
Verified
Not enough data
6.0
8
|
Verified
Not enough data
7.5
6
|
Verified
Not enough data
7.3
5
|
Verified
Not enough data
7.0
5
|
Verified
Reporting & Analytics
Not enough data
7.9
7
|
Verified
Not enough data
8.1
8
|
Verified
Not enough data
7.3
5
|
Verified
Mobile & Social
Not enough data
7.6
7
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
7.8
6
|
Verified
Platform
Not enough data
6.5
10
|
Verified
Not enough data
6.3
10
|
Verified
Not enough data
6.7
9
|
Verified
Not enough data
6.0
8
|
Verified
Not enough data
6.7
9
|
Verified
Not enough data
6.7
10
Not enough data
7.1
11
|
Verified
Not enough data
6.7
10
|
Verified
Integration
Not enough data
6.0
8
|
Verified
Not enough data
6.0
7
|
Verified
Not enough data
5.2
8
|
Verified
Generative AI
Not enough data
Not enough data
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Email Marketing
Not enough data
6.1
9
|
Verified
Not enough data
6.3
9
|
Verified
Not enough data
6.5
9
|
Verified
Not enough data
6.2
7
|
Verified
Online Marketing
Not enough data
5.8
8
|
Verified
Not enough data
6.4
6
|
Verified
Not enough data
6.2
7
|
Verified
Not enough data
5.6
8
|
Verified
Not enough data
6.1
6
Lead Management
Not enough data
7.3
5
|
Verified
Not enough data
5.7
5
|
Verified
Not enough data
5.8
6
|
Verified
Not enough data
6.7
5
|
Verified
Not enough data
5.8
6
|
Verified
Not enough data
6.0
5
|
Verified
Not enough data
6.4
6
|
Verified
Not enough data
Not enough data
Campaign Management
Not enough data
5.2
7
|
Verified
Not enough data
5.8
6
Not enough data
6.7
5
|
Verified
Not enough data
6.7
5
Social
Not enough data
7.3
5
Not enough data
7.7
5
|
Verified
Not enough data
6.1
6
|
Verified
Not enough data
6.3
5
|
Verified
Not enough data
6.3
5
Reporting & Analytics
Not enough data
6.0
7
|
Verified
Not enough data
7.2
6
|
Verified
Not enough data
5.6
6
|
Verified
Not enough data
5.8
6
|
Verified
Not enough data
5.8
6
Platform
Not enough data
5.0
6
|
Verified
Not enough data
5.3
6
|
Verified
Not enough data
4.7
6
|
Verified
Not enough data
4.7
5
|
Verified
Not enough data
4.7
5
|
Verified
Not enough data
5.7
7
|
Verified
Not enough data
5.7
7
|
Verified
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
6.0
7
|
Verified
Not enough data
4.4
6
|
Verified
Messenger
8.8
385
|
Verified
Not enough data
8.5
385
|
Verified
Not enough data
8.8
389
|
Verified
Not enough data
8.9
384
|
Verified
Not enough data
Channels
8.9
403
|
Verified
Not enough data
8.9
391
|
Verified
Not enough data
9.0
402
|
Verified
Not enough data
8.1
325
|
Verified
Not enough data
8.3
317
|
Verified
Not enough data
Customers
8.9
390
|
Verified
Not enough data
8.7
378
Not enough data
9.0
387
|
Verified
Not enough data
8.7
372
|
Verified
Not enough data
8.6
353
Not enough data
Agentic AI - Conversational Marketing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
30
Not enough data
8.5
30
Not enough data
8.5
31
Not enough data
Feature Not Available
Not enough data
8.7
31
Not enough data
Text Messaging
9.0
270
Not enough data
9.1
270
Not enough data
8.7
243
Not enough data
9.1
279
Not enough data
Feature Not Available
Not enough data
8.8
241
Not enough data
8.9
254
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
259
Not enough data
9.0
259
Not enough data
8.5
201
Not enough data
8.3
203
Not enough data
8.2
186
Not enough data
8.5
201
Not enough data
Agentic AI - SMS Marketing
7.5
37
Not enough data
7.6
38
Not enough data
7.8
37
Not enough data
7.6
36
Not enough data
7.6
36
Not enough data
7.7
37
Not enough data
Listing Management
8.9
455
|
Verified
Not enough data
8.8
424
|
Verified
Not enough data
8.6
383
Not enough data
8.8
447
|
Verified
Not enough data
Performance
8.9
497
|
Verified
Not enough data
9.1
505
|
Verified
Not enough data
Payment Processing
8.9
41
Not enough data
9.1
42
Not enough data
9.4
42
Not enough data
8.8
38
Not enough data
Administration
8.8
39
Not enough data
8.5
37
Not enough data
8.3
40
Not enough data
8.0
35
Not enough data
8.5
36
Not enough data
8.6
36
Not enough data
8.5
36
Not enough data
Payment Options
7.6
36
Not enough data
9.0
40
Not enough data
Security
8.5
35
Not enough data
Platform
8.5
36
Not enough data
8.4
37
Not enough data
Local Search Optimization
8.6
214
Not enough data
9.1
374
|
Verified
Not enough data
9.2
383
|
Verified
Not enough data
9.4
403
|
Verified
Not enough data
8.8
357
Not enough data
9.1
389
|
Verified
Not enough data
SEO Auditing & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SEO Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Content & Rankings
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content & Collaboration
8.6(won by default)
419
Not enough data
8.4(won by default)
413
Not enough data
8.7(won by default)
422
Not enough data
8.4(won by default)
402
Not enough data
8.8(won by default)
413
Not enough data
8.5(won by default)
412
Not enough data
Social Management
8.7(won by default)
475
Not enough data
9.0(won by default)
495
Not enough data
8.5(won by default)
448
Not enough data
8.9(won by default)
470
Not enough data
7.9(won by default)
432
Not enough data
8.3(won by default)
430
Not enough data
8.4(won by default)
385
Not enough data
Agentic AI - Social Media Management
8.0(won by default)
92
Not enough data
8.1(won by default)
91
Not enough data
7.9(won by default)
101
Not enough data
8.2(won by default)
94
Not enough data
8.1(won by default)
92
Not enough data
8.2(won by default)
93
Not enough data
8.4(won by default)
95
Not enough data
Analytics
8.7
492
Not enough data
8.9
486
Not enough data
8.7
464
Not enough data
8.0
414
Not enough data
Customization
8.5
421
Not enough data
8.2
404
Not enough data
8.6
431
Not enough data
8.4
412
Not enough data
Generative AI
8.7
355
Not enough data
8.7
355
Not enough data
Agentic AI - Experience Management
7.9
56
Not enough data
8.2
56
Not enough data
8.2
55
Not enough data
8.2
55
Not enough data
Responses
9.4
14
Not enough data
9.3
15
Not enough data
8.6
14
Not enough data
Automation - AI Agents
8.3
12
Not enough data
8.8
14
Not enough data
8.9
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
Platform
9.2
13
Not enough data
9.3
12
Not enough data
9.0
13
Not enough data
Autonomy - AI Agents
8.5
13
Not enough data
8.3
12
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Generative AI
8.8
17
Not enough data
9.0
13
Not enough data
Patient-Centered Functions
9.0
213
Not enough data
9.3
216
Not enough data
8.0
191
Not enough data
8.8
211
Not enough data
7.8
188
Not enough data
Operations
8.8
214
Not enough data
8.7
203
Not enough data
8.2
206
Not enough data
8.8
201
Not enough data
9.0
206
Not enough data
8.0
195
Not enough data
7.9
189
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
235
Not enough data
8.7
233
Not enough data
8.7
224
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
240
Not enough data
8.8
227
Not enough data
8.9
237
Not enough data
8.9
229
Not enough data
Feature Not Available
Not enough data
8.8
224
Not enough data
8.9
237
Not enough data
Generative AI
8.4
159
Not enough data
8.7
151
Not enough data
Feedback Management
8.7
521
Not enough data
Feature Not Available
Not enough data
9.0
606
Not enough data
Feedback Analysis
8.7
527
Not enough data
8.8
533
Not enough data
8.6
522
Not enough data
Feedback Sources
9.5
687
Not enough data
9.1
588
Not enough data
Feature Not Available
Not enough data
9.0
551
Not enough data
Generative AI
8.7
429
Not enough data
8.8
422
Not enough data
Conversational Platform
8.8
389
Not enough data
Feature Not Available
Not enough data
8.8
344
Not enough data
8.9
315
Not enough data
Support Automation
8.7
334
Not enough data
8.7
342
Not enough data
8.8
335
Not enough data
8.6
301
Not enough data
Generative AI
8.4
238
Not enough data
8.4
236
Not enough data
Generative AI
8.6
183
Not enough data
8.6
180
Not enough data
8.1
171
Not enough data
Communication
9.0
357
|
Verified
Not enough data
9.0
382
|
Verified
Not enough data
8.6
267
Not enough data
9.2
358
|
Verified
Not enough data
8.4
244
Not enough data
Internal Use
8.8
503
|
Verified
Not enough data
9.0
350
|
Verified
Not enough data
8.7
269
Not enough data
8.8
273
Not enough data
9.2
335
|
Verified
Not enough data
8.6
270
Not enough data
Content Generation - AI Content Creation Platforms
7.7
25
Not enough data
8.1
24
Not enough data
8.5
24
Not enough data
Management - AI Content Creation Platforms
7.9
22
Not enough data
8.6
24
Not enough data
8.6
24
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
8.6
50
Not enough data
8.5
50
Not enough data
8.6
50
Not enough data
Consumer Intelligence
9.3
1985
|
Verified
6.5
13
|
Verified
8.6
1437
|
Verified
Feature Not Available
8.8
1631
|
Verified
3.3
7
Reporting
Feature Not Available
Feature Not Available
8.8
1638
|
Verified
2.8
6
9.2
2004
|
Verified
6.8
14
|
Verified
Media Monitoring
8.7
1644
|
Verified
3.1
6
8.7
1498
|
Verified
Feature Not Available
8.4
1277
Feature Not Available
In-House Management
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Generative AI
Feature Not Available
Not enough data
Agentic AI - Online Reputation Management
8.1
311
Not enough data
8.0
293
Not enough data
8.2
332
Not enough data
8.2
296
Not enough data
8.1
300
Not enough data
8.1
293
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
7
Not enough data
7.7
8
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.3
7
Not enough data
8.9
9
Not enough data
8.1
6
Not enough data
9.2
8
Not enough data
Automation
8.2
10
Not enough data
9.4
8
Not enough data
7.9
7
Not enough data
Autonomy
7.9
7
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Signpost are categorized as Online Reputation Management, Marketing Automation, SMS Marketing, and Live Chat
Unique Categories
Birdeye is categorized as SEO Tools, Chatbots, Social Media Suites, AI Agents For Business Operations, Answer Engine Optimization (AEO), Multi-Location Marketing Platforms, Local Listing Management, Local SEO, AI Content Creation Platforms, AI Customer Support Agents, Feedback Analytics, Experience Management, Payment Processing, Conversational Support, Patient Engagement, Customer Advocacy, Conversational Marketing, and Social Media Management
Signpost is categorized as CRM
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Signpost
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.8%
Real Estate
9.5%
Construction
7.3%
Marketing and Advertising
6.5%
Medical Practice
6.1%
Other
60.8%
Consumer Services
15.4%
Marketing and Advertising
11.5%
Construction
9.6%
Photography
7.7%
Computer Software
3.8%
Other
51.9%
Alternatives
Discussions
How do you delete a review you post on this site?
7 Comments
JC
Hi Kurt, to delete a G2 review, you can contact G2 support or log into your G2 profile. If you're referencing a review you left on a Birdeye site, feel free...Read more
What is BirdEye?
4 Comments
JS
It’s an Online Reputation and Social Media Management Platform.Read more
Are BirdEye reviews fake?
2 Comments
BW
Birdeye reviews are not fake. They aggregate reviews across the web from various sources such as Facebook and Google. Reviews can also be directly posted to...Read more
Why haven't we integrated other social media platforms. Linkedin Instagram twitter, why only one image in email blast
1 Comment
EN
Hi Kendrick, we focus your email marketing on online review sites and unfortunately LinkedIn and Instagram do not have review functionality. We do recommend...Read more
Signpost has no more discussions with answers
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