Compare Agentforce Health (formerly Salesforce Health Cloud) and Birdeye 
At a Glance
Market Segments
Enterprise (45.5% of reviews)
Small-Business (48.9% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Agentforce Health (formerly Salesforce Health Cloud)
Star Rating
(36)3.9 out of 5
Market Segments
Enterprise (45.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Agentforce Health (formerly Salesforce Health Cloud)Birdeye
Star Rating
(3,968)4.7 out of 5
Market Segments
Small-Business (48.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Birdeye excels in user satisfaction, boasting a significantly higher overall score compared to Agentforce Health. Users appreciate features like the ability to consolidate reviews into one platform, which has notably improved their online reputation in a short time.
- Users say that Birdeye's implementation process is quick and intuitive, making it easier for businesses to get started. In contrast, Agentforce Health has received feedback indicating that while it offers a robust "Patient 360" view, the setup can be more complex, which may pose challenges for some users.
- Reviewers mention that Birdeye provides a seamless experience with high marks for ease of use and administration. Users highlight the platform's ability to bring all reviews together, enhancing their workflow. On the other hand, Agentforce Health, while praised for its scalable features and easy integrations, has received lower ratings in usability, suggesting room for improvement.
- According to verified reviews, Birdeye stands out for its quality of support, with users noting responsive assistance that helps them maximize the platform's potential. In comparison, Agentforce Health's support has been rated lower, indicating that users may not always receive the level of help they need promptly.
- G2 reviewers highlight that Birdeye's focus on small businesses allows it to cater effectively to their specific needs, with nearly half of its reviews coming from this segment. Conversely, Agentforce Health primarily serves enterprise clients, which may limit its appeal to smaller organizations looking for tailored solutions.
- Users appreciate the comprehensive features of Agentforce Health, such as the Care Observations data model that tracks patient vitals, which is particularly beneficial for healthcare providers. However, Birdeye's strong reputation management tools and user-friendly interface seem to resonate more with users seeking straightforward solutions for enhancing their online presence.
Pricing
Entry-Level Pricing
Agentforce Health (formerly Salesforce Health Cloud)
No pricing availableBirdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
Free Trial
Agentforce Health (formerly Salesforce Health Cloud)
Free Trial is available
Birdeye
Free Trial is available
Ratings
Meets Requirements
7.9
21
9.3
3,419
Ease of Use
7.8
23
9.3
3,474
Ease of Setup
6.9
8
9.1
2,532
Ease of Admin
7.5
8
9.2
2,061
Quality of Support
7.9
21
9.4
3,253
Has the product been a good partner in doing business?
8.9
9
9.4
2,063
Product Direction (% positive)
8.0
23
9.4
3,368
Features by Category
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messenger
Not enough data
8.8
385
|
Verified
Not enough data
8.6
385
|
Verified
Not enough data
8.8
389
|
Verified
Not enough data
8.9
384
|
Verified
Channels
Not enough data
8.9
403
|
Verified
Not enough data
8.9
391
|
Verified
Not enough data
9.0
402
|
Verified
Not enough data
8.1
325
|
Verified
Not enough data
8.3
317
|
Verified
Customers
Not enough data
8.9
390
|
Verified
Not enough data
8.7
378
Not enough data
9.0
387
|
Verified
Not enough data
8.7
372
|
Verified
Not enough data
8.6
353
Agentic AI - Conversational Marketing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
30
Not enough data
8.5
30
Not enough data
8.5
31
Not enough data
Feature Not Available
Not enough data
8.7
31
Interoperability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Patient Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Information Flow
9.2
6
Not enough data
9.0
5
Not enough data
9.7
6
Not enough data
Patient Experience
9.0
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
9.7
5
Not enough data
Text Messaging
Not enough data
9.0
270
Not enough data
9.1
270
Not enough data
8.8
244
Not enough data
9.1
278
Not enough data
Feature Not Available
Not enough data
8.8
242
Not enough data
8.9
253
Not enough data
Feature Not Available
SMS Platform
Not enough data
9.0
260
Not enough data
9.0
260
Not enough data
8.5
202
Not enough data
8.3
204
Not enough data
8.2
187
Not enough data
8.5
202
Agentic AI - SMS Marketing
Not enough data
7.5
37
Not enough data
7.6
38
Not enough data
7.8
37
Not enough data
7.6
36
Not enough data
7.6
36
Not enough data
7.7
37
Listing Management
Not enough data
8.9
455
|
Verified
Not enough data
8.8
423
|
Verified
Not enough data
8.5
382
Not enough data
8.8
448
|
Verified
Performance
Not enough data
8.9
496
|
Verified
Not enough data
9.1
503
|
Verified
Payment Processing
Not enough data
8.9
42
Not enough data
9.1
43
Not enough data
9.4
43
Not enough data
8.8
39
Administration
Not enough data
8.9
40
Not enough data
8.5
38
Not enough data
8.3
41
Not enough data
8.0
36
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.5
37
Payment Options
Not enough data
7.7
37
Not enough data
9.0
41
Security
Not enough data
8.5
36
Platform
Not enough data
8.6
37
Not enough data
8.4
38
Local Search Optimization
Not enough data
8.6
216
Not enough data
9.1
374
|
Verified
Not enough data
9.2
385
|
Verified
Not enough data
9.4
402
|
Verified
Not enough data
8.8
359
Not enough data
9.1
390
|
Verified
SEO Auditing & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SEO Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Content & Rankings
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content & Collaboration
Not enough data
8.6(won by default)
419
Not enough data
8.4(won by default)
413
Not enough data
8.7(won by default)
422
Not enough data
8.4(won by default)
402
Not enough data
8.8(won by default)
413
Not enough data
8.5(won by default)
412
Social Management
Not enough data
8.7(won by default)
473
Not enough data
9.0(won by default)
493
Not enough data
8.5(won by default)
448
Not enough data
8.9(won by default)
468
Not enough data
7.9(won by default)
432
Not enough data
8.3(won by default)
430
Not enough data
8.4(won by default)
385
Agentic AI - Social Media Management
Not enough data
8.0(won by default)
92
Not enough data
8.1(won by default)
91
Not enough data
7.9(won by default)
101
Not enough data
8.2(won by default)
94
Not enough data
8.1(won by default)
92
Not enough data
8.2(won by default)
92
Not enough data
8.3(won by default)
94
Analytics
Not enough data
8.7
492
Not enough data
8.9
486
Not enough data
8.7
465
Not enough data
8.0
414
Customization
Not enough data
8.5
421
Not enough data
8.2
404
Not enough data
8.6
431
Not enough data
8.4
412
Generative AI
Not enough data
8.7
355
Not enough data
8.7
355
Agentic AI - Experience Management
Not enough data
7.9
56
Not enough data
8.2
56
Not enough data
8.2
55
Not enough data
8.2
55
Responses
Not enough data
9.4
14
Not enough data
9.3
15
Not enough data
8.6
14
Automation - AI Agents
Not enough data
8.3
12
Not enough data
8.8
14
Not enough data
8.9
12
Not enough data
8.9
12
Not enough data
9.2
12
Platform
Not enough data
9.2
13
Not enough data
9.3
12
Not enough data
9.0
13
Autonomy - AI Agents
Not enough data
8.5
13
Not enough data
8.3
12
Not enough data
8.5
12
Not enough data
8.2
12
Generative AI
Not enough data
8.8
16
Not enough data
9.0
13
Patient-Centered Functions
Not enough data
9.0
213
Not enough data
9.3
216
Not enough data
8.0
192
Not enough data
8.8
211
Not enough data
7.8
189
Operations
Not enough data
8.8
215
Not enough data
8.7
204
Not enough data
8.2
207
Not enough data
8.9
202
Not enough data
9.0
207
Not enough data
8.0
196
Not enough data
7.9
190
Generative AI
Not enough data
Feature Not Available
Responses
Not enough data
8.8
235
Not enough data
8.7
234
Not enough data
8.7
224
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
9.0
241
Not enough data
8.8
228
Not enough data
8.9
237
Not enough data
8.9
229
Not enough data
Feature Not Available
Not enough data
8.8
224
Not enough data
8.9
237
Generative AI
Not enough data
8.4
159
Not enough data
8.7
151
Feedback Management
Not enough data
8.7
519
Not enough data
Feature Not Available
Not enough data
9.0
603
Feedback Analysis
Not enough data
8.7
526
Not enough data
8.8
531
Not enough data
8.6
521
Feedback Sources
Not enough data
9.5
683
Not enough data
9.1
586
Not enough data
Feature Not Available
Not enough data
9.0
550
Generative AI
Not enough data
8.7
428
Not enough data
8.8
421
Conversational Platform
Not enough data
8.8
389
Not enough data
Feature Not Available
Not enough data
8.8
344
Not enough data
8.9
315
Support Automation
Not enough data
8.7
334
Not enough data
8.7
342
Not enough data
8.8
335
Not enough data
8.6
301
Generative AI
Not enough data
8.4
238
Not enough data
8.4
236
Generative AI
Not enough data
8.6
183
Not enough data
8.6
180
Not enough data
8.1
171
Communication
Not enough data
9.0
358
|
Verified
Not enough data
9.0
383
|
Verified
Not enough data
8.6
267
Not enough data
9.2
358
|
Verified
Not enough data
8.4
245
Internal Use
Not enough data
8.8
505
|
Verified
Not enough data
9.0
350
|
Verified
Not enough data
8.7
269
Not enough data
8.8
273
Not enough data
9.1
335
|
Verified
Not enough data
8.6
271
Content Generation - AI Content Creation Platforms
Not enough data
7.7
25
Not enough data
8.1
24
Not enough data
8.5
24
Management - AI Content Creation Platforms
Not enough data
7.9
22
Not enough data
8.6
24
Not enough data
8.6
24
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
Not enough data
8.6
50
Not enough data
8.5
50
Not enough data
8.6
50
Consumer Intelligence
Not enough data
9.2
1955
|
Verified
Not enough data
8.6
1438
|
Verified
Not enough data
8.8
1630
|
Verified
Reporting
Not enough data
Feature Not Available
Not enough data
8.8
1632
|
Verified
Not enough data
9.2
1986
|
Verified
Media Monitoring
Not enough data
8.7
1639
|
Verified
Not enough data
8.7
1487
|
Verified
Not enough data
8.4
1278
In-House Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Agentic AI - Online Reputation Management
Not enough data
8.1
309
Not enough data
8.0
294
Not enough data
8.2
320
Not enough data
8.2
295
Not enough data
8.1
300
Not enough data
8.1
292
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.3
7
Not enough data
7.7
8
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.1
7
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.3
7
Not enough data
8.9
9
Not enough data
8.1
6
Not enough data
9.2
8
Automation
Not enough data
8.2
10
Not enough data
9.4
9
Not enough data
7.9
7
Autonomy
Not enough data
7.9
7
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
8.1
8
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agentforce Health (formerly Salesforce Health Cloud) and Birdeye are categorized as Patient Engagement
Unique Categories
Agentforce Health (formerly Salesforce Health Cloud) is categorized as Patient Relationship Management (PRM) and Interactive Patient Care Systems (IPC)
Birdeye is categorized as Online Reputation Management, SEO Tools, Chatbots, Social Media Suites, AI Agents For Business Operations, Marketing Automation, Answer Engine Optimization (AEO), Multi-Location Marketing Platforms, Local Listing Management, Local SEO, AI Content Creation Platforms, AI Customer Support Agents, Feedback Analytics, Experience Management, Payment Processing, Conversational Support, SMS Marketing, Customer Advocacy, Conversational Marketing, Social Media Management, and Live Chat
Reviews
Reviewers' Company Size
Agentforce Health (formerly Salesforce Health Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
63.6%
Information Technology and Services
9.1%
Health, Wellness and Fitness
9.1%
Computer Software
9.1%
Marketing and Advertising
3.0%
Other
6.1%
Hospital & Health Care
9.8%
Real Estate
9.5%
Construction
7.4%
Marketing and Advertising
6.4%
Medical Practice
6.1%
Other
60.7%
Discussions
Agentforce Health (formerly Salesforce Health Cloud) has no discussions with answers
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