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At a Glance
Market Segments
Small-Business (51.0% of reviews)
Small-Business (95.7% of reviews)
Entry-Level Pricing
Contact Us
$79.00
Birdeye
Star Rating
(3,691)4.7 out of 5
Market Segments
Small-Business (51.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansReviewshake
Star Rating
(27)4.5 out of 5
Market Segments
Small-Business (95.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$79.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Birdeye excels in Quality of Support with a score of 9.4, while Reviewshake falls behind at 8.2. Reviewers mention that Birdeye's support team is responsive and helpful, making it easier to resolve issues quickly.
- Reviewers mention that Birdeye's Ease of Use is rated at 9.3, significantly higher than Reviewshake's 7.6. Users on G2 appreciate Birdeye's intuitive interface, which simplifies the process of managing reviews and customer interactions.
- G2 users highlight Birdeye's superior Text Messaging features, particularly the Bulk SMS and Two-Way Text Messaging capabilities, scoring 9.0 and 9.1 respectively. In contrast, Reviewshake's offerings in this area are less robust, leading to a less effective communication strategy.
- Users say that Birdeye's Reputation Management features, scoring 9.3, provide comprehensive tools for monitoring and responding to customer feedback, while Reviewshake's score of 6.3 indicates a lack of depth in this critical area.
- Reviewers mention that Birdeye's Patient Feedback Management is particularly strong, with a score of 9.2, making it a preferred choice for healthcare providers. Reviewshake, however, does not cater specifically to this niche, which may limit its appeal in that market.
- Users on G2 report that Birdeye's Analytics capabilities, rated at 9.0, provide valuable insights into customer interactions and satisfaction, whereas Reviewshake's analytics features are perceived as less comprehensive, scoring only 8.0.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
Reviewshake
Individual
$79.00
Ideal for getting started
- Unlimited review profiles
- 1 business location
- 1 user
Free Trial
Birdeye
Free Trial is available
Reviewshake
Free Trial is available
Ratings
Meets Requirements
9.3
3,166
7.9
12
Ease of Use
9.3
3,221
7.6
12
Ease of Setup
9.1
2,304
Not enough data
Ease of Admin
9.3
1,912
Not enough data
Quality of Support
9.4
3,025
8.2
12
Has the product been a good partner in doing business?
9.4
1,914
Not enough data
Product Direction (% positive)
9.5
3,130
7.1
8
Features by Category
Messenger
8.8
384
|
Verified
Not enough data
8.5
382
|
Verified
Not enough data
8.8
386
|
Verified
Not enough data
8.9
383
|
Verified
Not enough data
Channels
8.9
400
|
Verified
Not enough data
8.9
390
|
Verified
Not enough data
9.0
400
|
Verified
Not enough data
8.1
324
|
Verified
Not enough data
8.3
316
|
Verified
Not enough data
Customers
8.9
389
|
Verified
Not enough data
8.7
377
Not enough data
9.0
386
|
Verified
Not enough data
8.7
371
|
Verified
Not enough data
8.6
352
Not enough data
Agentic AI - Conversational Marketing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
30
Not enough data
8.5
30
Not enough data
8.5
31
Not enough data
Feature Not Available
Not enough data
8.6
30
Not enough data
Text Messaging
9.0
267
Not enough data
9.1
266
Not enough data
8.8
244
Not enough data
9.0
278
Not enough data
Feature Not Available
Not enough data
8.8
242
Not enough data
8.9
253
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
261
Not enough data
9.0
261
Not enough data
8.6
203
Not enough data
8.4
206
Not enough data
8.2
188
Not enough data
8.6
204
Not enough data
Agentic AI - SMS Marketing
7.5
37
Not enough data
7.6
38
Not enough data
7.8
37
Not enough data
7.6
36
Not enough data
7.6
36
Not enough data
7.7
37
Not enough data
Listing Management
8.9
446
|
Verified
Not enough data
8.8
417
|
Verified
Not enough data
8.5
373
Not enough data
8.8
438
|
Verified
Not enough data
Performance
8.9
488
|
Verified
Not enough data
9.0
487
|
Verified
Not enough data
Payment Processing
8.9
42
Not enough data
9.0
42
Not enough data
9.3
42
Not enough data
8.7
38
Not enough data
Administration
8.9
40
Not enough data
8.5
38
Not enough data
8.2
41
Not enough data
8.0
36
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.5
37
Not enough data
Payment Options
7.7
37
Not enough data
9.0
41
Not enough data
Security
8.5
36
Not enough data
Platform
8.6
37
Not enough data
8.4
38
Not enough data
Local Search Optimization
8.6
213
Not enough data
9.1
365
|
Verified
Not enough data
9.2
378
|
Verified
Not enough data
9.3
386
|
Verified
Not enough data
8.8
352
Not enough data
9.1
383
|
Verified
Not enough data
Content & Collaboration
8.6(won by default)
410
Not enough data
8.4(won by default)
403
Not enough data
8.7(won by default)
410
Not enough data
8.4(won by default)
394
Not enough data
8.8(won by default)
404
Not enough data
8.5(won by default)
401
Not enough data
Social Management
8.7(won by default)
452
Not enough data
8.9(won by default)
454
Not enough data
8.5(won by default)
440
Not enough data
8.8(won by default)
444
Not enough data
7.9(won by default)
422
Not enough data
8.4(won by default)
421
Not enough data
8.4(won by default)
374
Not enough data
Agentic AI - Social Media Management
7.9(won by default)
89
Not enough data
8.0(won by default)
88
Not enough data
8.0(won by default)
89
Not enough data
8.1(won by default)
90
Not enough data
8.1(won by default)
90
Not enough data
8.2(won by default)
89
Not enough data
8.3(won by default)
90
Not enough data
Analytics
8.7
486
Not enough data
8.9
482
Not enough data
8.7
464
Not enough data
8.1
412
Not enough data
Customization
8.5
420
Not enough data
8.2
403
Not enough data
8.6
430
Not enough data
8.4
411
Not enough data
Generative AI
8.6
353
Not enough data
8.7
354
Not enough data
Agentic AI - Experience Management
7.8
55
Not enough data
8.1
54
Not enough data
8.2
54
Not enough data
8.1
54
Not enough data
Responses
9.4
14
Not enough data
9.3
15
Not enough data
8.8
13
Not enough data
Automation - AI Agents
8.3
12
Not enough data
9.0
12
Not enough data
8.9
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
Platform
9.2
13
Not enough data
9.3
12
Not enough data
9.0
13
Not enough data
Autonomy - AI Agents
8.5
13
Not enough data
8.3
12
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Generative AI
8.8
14
Not enough data
9.0
13
Not enough data
Patient-Centered Functions
9.0
209
Not enough data
9.2
209
Not enough data
8.0
189
Not enough data
8.8
203
Not enough data
7.8
187
Not enough data
Operations
8.8
213
Not enough data
8.6
202
Not enough data
8.2
205
Not enough data
8.8
199
Not enough data
9.0
203
Not enough data
8.0
194
Not enough data
7.9
188
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
234
Not enough data
8.7
232
Not enough data
8.7
223
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
239
Not enough data
8.8
226
Not enough data
8.9
235
Not enough data
8.9
228
Not enough data
Feature Not Available
Not enough data
8.8
223
Not enough data
9.0
236
Not enough data
Generative AI
8.4
155
Not enough data
8.7
150
Not enough data
Feedback Management
8.7
517
Not enough data
Feature Not Available
Not enough data
9.0
597
Not enough data
Feedback Analysis
8.7
524
Not enough data
8.8
527
Not enough data
8.6
518
Not enough data
Feedback Sources
9.5
666
Not enough data
9.1
579
Not enough data
Feature Not Available
Not enough data
8.9
548
Not enough data
Generative AI
8.7
425
Not enough data
8.7
417
Not enough data
Conversational Platform
8.8
387
Not enough data
Feature Not Available
Not enough data
8.8
342
Not enough data
8.9
311
Not enough data
Support Automation
8.7
332
Not enough data
8.7
340
Not enough data
8.8
332
Not enough data
8.6
298
Not enough data
Generative AI
8.4
236
Not enough data
8.4
234
Not enough data
Generative AI
8.6
182
Not enough data
8.6
180
Not enough data
8.1
171
Not enough data
Communication
9.0
354
|
Verified
Not enough data
9.1
379
|
Verified
Not enough data
8.6
267
Not enough data
9.2
353
|
Verified
Not enough data
8.4
245
Not enough data
Internal Use
8.8
499
|
Verified
Not enough data
9.0
350
|
Verified
Not enough data
8.7
268
Not enough data
8.8
273
Not enough data
9.2
332
|
Verified
Not enough data
8.7
272
Not enough data
Content Generation - AI Content Creation Platforms
7.5
23
Not enough data
8.0
23
Not enough data
8.4
23
Not enough data
Management - AI Content Creation Platforms
7.8
21
Not enough data
8.6
23
Not enough data
8.6
23
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
8.6
48
Not enough data
8.4
48
Not enough data
8.6
48
Not enough data
Consumer Intelligence
9.2
1821
|
Verified
8.0
5
8.6
1416
|
Verified
8.0
5
8.8
1599
|
Verified
6.3
5
Reporting
Feature Not Available
Not enough data
8.8
1588
|
Verified
Not enough data
9.2
1855
|
Verified
6.7
6
Media Monitoring
8.7
1614
|
Verified
Not enough data
8.6
1437
|
Verified
Not enough data
8.4
1266
Not enough data
In-House Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Online Reputation Management
8.0
295
Not enough data
8.0
287
Not enough data
8.2
289
Not enough data
8.2
286
Not enough data
8.1
290
Not enough data
8.1
285
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
7
Not enough data
8.3
7
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.3
7
Not enough data
8.6
7
Not enough data
8.1
6
Not enough data
9.0
7
Not enough data
Automation
8.8
7
Not enough data
9.3
7
Not enough data
7.9
7
Not enough data
Autonomy
7.9
7
Not enough data
7.9
7
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Reviewshake are categorized as Online Reputation Management
Unique Categories
Birdeye is categorized as SMS Marketing, Patient Engagement, Payment Processing, Conversational Marketing, Conversational Support, Chatbots, Multi-Location Marketing Platforms, Social Media Suites, Local SEO, AI Content Creation Platforms, Local Listing Management, Experience Management, Social Media Management, AI Agents For Business Operations, AI Customer Support Agents, Feedback Analytics, Customer Advocacy, Live Chat, and Answer Engine Optimization (AEO)
Reviewshake has no unique categories
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Reviewshake
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.8%
Real Estate
9.4%
Construction
7.6%
Medical Practice
6.4%
Marketing and Advertising
6.2%
Other
60.6%
Marketing and Advertising
75.0%
Computer Software
8.3%
Management Consulting
4.2%
Events Services
4.2%
Consumer Services
4.2%
Other
4.2%
Discussions
How do you delete a review you post on this site?
7 Comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 Comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 Comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
Reviewshake has no discussions with answers
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