Compare Birdeye and Reviews.io 
Featured Products
At a Glance
Market Segments
Small-Business (49.2% of reviews)
Small-Business (84.7% of reviews)
Entry-Level Pricing
Contact Us
$29.00 300 Review Invites Per Month
Birdeye
Star Rating
(3,928)4.7 out of 5
Market Segments
Small-Business (49.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansReviews.io
Star Rating
(630)4.8 out of 5
Market Segments
Small-Business (84.7% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 300 Review Invites Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that while both platforms excel in user experience, Reviews.io stands out for its intuitive onboarding process and responsive customer support, with users highlighting the quick resolution of support queries and the helpfulness during setup.
- Users say that Birdeye simplifies online reputation management, making it easy to respond to clients efficiently. Its integration capabilities allow users to connect all reviews in one space, which is a significant advantage for businesses looking to streamline their feedback processes.
- Reviewers mention that Reviews.io offers excellent review consolidation features, including customizable widgets for displaying reviews and well-integrated user-generated content, which enhances the overall customer engagement experience.
- According to verified reviews, Birdeye is praised for its SEO benefits, making it a strong choice for businesses focused on improving their online visibility. Users appreciate how the platform helps them manage their reputation while boosting their search engine rankings.
- G2 reviewers highlight that Reviews.io has a strong presence among small businesses, with a significant percentage of its user base coming from this segment. This focus allows it to cater specifically to the needs of smaller enterprises, which is reflected in the positive feedback regarding its tailored features.
- Users report that while Birdeye has a larger market presence and a higher G2 Score, Reviews.io maintains a competitive edge in user satisfaction metrics, particularly in areas like quality of support and ease of use, making it a reliable choice for businesses seeking personalized assistance.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
Reviews.io
Essentials
$29.00
300 Review Invites Per Month
Build trust & drive conversions, it's easier than ever to get started.
- Product & Company Reviews
- Photo & Video Reviews
- Automated Review Collection
Free Trial
Birdeye
Free Trial is available
Reviews.io
Free Trial is available
Ratings
Meets Requirements
9.3
3,370
9.2
521
Ease of Use
9.3
3,425
8.9
527
Ease of Setup
9.1
2,484
8.6
394
Ease of Admin
9.2
2,016
9.0
315
Quality of Support
9.4
3,205
9.6
525
Has the product been a good partner in doing business?
9.4
2,019
9.4
315
Product Direction (% positive)
9.4
3,330
9.3
476
Features by Category
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messenger
8.8
384
|
Verified
Not enough data
8.6
384
|
Verified
Not enough data
8.8
388
|
Verified
Not enough data
8.9
384
|
Verified
Not enough data
Channels
8.9
402
|
Verified
Not enough data
9.0
390
|
Verified
Not enough data
9.0
401
|
Verified
Not enough data
8.1
325
|
Verified
Not enough data
8.3
317
|
Verified
Not enough data
Customers
8.9
389
|
Verified
Not enough data
8.8
377
Not enough data
9.0
386
|
Verified
Not enough data
8.7
371
|
Verified
Not enough data
8.6
352
Not enough data
Agentic AI - Conversational Marketing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
30
Not enough data
8.5
30
Not enough data
8.5
31
Not enough data
Feature Not Available
Not enough data
8.7
31
Not enough data
Text Messaging
9.0
269
Not enough data
9.1
269
Not enough data
8.8
243
Not enough data
9.1
277
Not enough data
Feature Not Available
Not enough data
8.8
241
Not enough data
8.9
252
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
259
Not enough data
9.0
259
Not enough data
8.5
202
Not enough data
8.3
204
Not enough data
8.2
187
Not enough data
8.5
202
Not enough data
Agentic AI - SMS Marketing
7.5
37
Not enough data
7.6
38
Not enough data
7.8
37
Not enough data
7.6
36
Not enough data
7.6
36
Not enough data
7.7
37
Not enough data
Listing Management
8.9
454
|
Verified
Not enough data
8.8
422
|
Verified
Not enough data
8.5
380
Not enough data
8.8
446
|
Verified
Not enough data
Performance
8.9
493
|
Verified
Not enough data
9.1
500
|
Verified
Not enough data
Payment Processing
8.9
42
Not enough data
9.1
43
Not enough data
9.4
43
Not enough data
8.8
39
Not enough data
Administration
8.9
40
Not enough data
8.5
38
Not enough data
8.3
41
Not enough data
8.0
36
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.5
37
Not enough data
Payment Options
7.7
37
Not enough data
9.0
41
Not enough data
Security
8.5
36
Not enough data
Platform
8.6
37
Not enough data
8.4
38
Not enough data
Local Search Optimization
8.6
214
Not enough data
9.1
371
|
Verified
Not enough data
9.2
382
|
Verified
Not enough data
9.4
398
|
Verified
Not enough data
8.8
355
Not enough data
9.1
387
|
Verified
Not enough data
SEO Auditing & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SEO Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Content & Rankings
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content & Collaboration
8.6(won by default)
416
Not enough data
8.4(won by default)
408
Not enough data
8.7(won by default)
418
Not enough data
8.4(won by default)
400
Not enough data
8.8(won by default)
410
Not enough data
8.5(won by default)
409
Not enough data
Social Management
8.7(won by default)
466
Not enough data
9.0(won by default)
485
Not enough data
8.5(won by default)
445
Not enough data
8.8(won by default)
463
Not enough data
7.9(won by default)
430
Not enough data
8.3(won by default)
427
Not enough data
8.4(won by default)
383
Not enough data
Agentic AI - Social Media Management
8.0(won by default)
92
Not enough data
8.1(won by default)
90
Not enough data
7.9(won by default)
100
Not enough data
8.2(won by default)
93
Not enough data
8.1(won by default)
92
Not enough data
8.2(won by default)
91
Not enough data
8.3(won by default)
92
Not enough data
Analytics
8.7
491
Not enough data
8.9
485
Not enough data
8.7
464
Not enough data
8.0
413
Not enough data
Customization
8.5
420
Not enough data
8.2
403
Not enough data
8.6
430
Not enough data
8.4
412
Not enough data
Generative AI
8.7
355
Not enough data
8.7
355
Not enough data
Agentic AI - Experience Management
7.9
56
Not enough data
8.2
56
Not enough data
8.2
55
Not enough data
8.2
55
Not enough data
Responses
9.4
14
Not enough data
9.3
15
Not enough data
8.6
14
Not enough data
Automation - AI Agents
8.3
12
Not enough data
8.8
14
Not enough data
8.9
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
Platform
9.2
13
Not enough data
9.3
12
Not enough data
9.0
13
Not enough data
Autonomy - AI Agents
8.5
13
Not enough data
8.3
12
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Generative AI
8.8
16
Not enough data
9.0
13
Not enough data
Patient-Centered Functions
9.0
213
Not enough data
9.3
216
Not enough data
8.0
192
Not enough data
8.8
211
Not enough data
7.8
189
Not enough data
Operations
8.8
215
Not enough data
8.7
204
Not enough data
8.2
207
Not enough data
8.9
202
Not enough data
9.0
207
Not enough data
8.0
196
Not enough data
7.9
190
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.9
232
Not enough data
8.7
231
Not enough data
8.7
222
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
238
Not enough data
8.8
225
Not enough data
8.9
235
Not enough data
8.9
227
Not enough data
Feature Not Available
Not enough data
8.8
222
Not enough data
9.0
234
Not enough data
Generative AI
8.4
155
Not enough data
8.8
148
Not enough data
Collection
Not enough data
8.3
126
Not enough data
8.8
225
|
Verified
Not enough data
8.6
221
|
Verified
Not enough data
8.6
212
|
Verified
Not enough data
8.2
188
|
Verified
Agentic AI - Review Management
Not enough data
7.6
14
Not enough data
8.0
14
Moderation
Not enough data
8.9
212
|
Verified
Not enough data
8.8
205
|
Verified
Not enough data
8.3
177
|
Verified
Use Cases
Not enough data
9.0
198
|
Verified
Not enough data
8.6
176
|
Verified
Not enough data
9.0
205
|
Verified
Administration
Not enough data
7.6
164
|
Verified
Not enough data
8.0
102
Not enough data
8.4
173
|
Verified
Not enough data
8.7
177
|
Verified
Not enough data
Feature Not Available
Display Options
Not enough data
8.5
172
|
Verified
Not enough data
8.9
198
|
Verified
Not enough data
8.8
193
|
Verified
Not enough data
8.5
174
|
Verified
Generative AI
Not enough data
8.0
102
Feedback Management
8.7
520
Not enough data
Feature Not Available
Not enough data
9.0
603
Not enough data
Feedback Analysis
8.7
526
Not enough data
8.8
532
Not enough data
8.6
522
Not enough data
Feedback Sources
9.5
683
Not enough data
9.1
586
Not enough data
Feature Not Available
Not enough data
9.0
550
Not enough data
Generative AI
8.7
428
Not enough data
8.8
421
Not enough data
Conversational Platform
8.8
388
Not enough data
Feature Not Available
Not enough data
8.8
343
Not enough data
8.9
314
Not enough data
Support Automation
8.7
333
Not enough data
8.7
341
Not enough data
8.8
334
Not enough data
8.7
300
Not enough data
Generative AI
8.4
237
Not enough data
8.4
235
Not enough data
Generative AI
8.6
181
Not enough data
8.6
178
Not enough data
8.2
169
Not enough data
Communication
9.0
354
|
Verified
Not enough data
9.1
380
|
Verified
Not enough data
8.6
265
Not enough data
9.2
355
|
Verified
Not enough data
8.4
244
Not enough data
Internal Use
8.8
503
|
Verified
Not enough data
9.0
347
|
Verified
Not enough data
8.7
267
Not enough data
8.9
271
Not enough data
9.2
332
|
Verified
Not enough data
8.6
269
Not enough data
Content Generation - AI Content Creation Platforms
7.7
25
Not enough data
8.1
24
Not enough data
8.5
24
Not enough data
Management - AI Content Creation Platforms
7.9
22
Not enough data
8.6
24
Not enough data
8.6
24
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
8.6
49
Not enough data
8.4
49
Not enough data
8.6
49
Not enough data
Consumer Intelligence
9.2
1926
|
Verified
9.4
214
|
Verified
8.6
1432
|
Verified
8.8
170
|
Verified
8.8
1624
|
Verified
8.8
178
|
Verified
Reporting
Feature Not Available
8.0
150
8.8
1620
|
Verified
8.2
158
|
Verified
9.2
1960
|
Verified
9.1
202
|
Verified
Media Monitoring
8.7
1631
|
Verified
7.9
151
|
Verified
8.7
1472
|
Verified
8.0
149
|
Verified
8.4
1273
8.1
152
|
Verified
In-House Management
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Generative AI
Feature Not Available
7.9
76
Agentic AI - Online Reputation Management
8.1
306
7.8
26
8.0
291
8.3
25
8.2
307
8.4
30
8.2
291
8.2
25
8.1
296
8.3
25
8.1
289
8.3
25
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
7
Not enough data
7.7
8
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.3
7
Not enough data
8.9
9
Not enough data
8.1
6
Not enough data
9.2
8
Not enough data
Automation
8.2
10
Not enough data
9.4
9
Not enough data
7.9
7
Not enough data
Autonomy
7.9
7
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Reviews.io are categorized as Online Reputation Management
Unique Categories
Birdeye is categorized as SEO Tools, Chatbots, Social Media Suites, AI Agents For Business Operations, Marketing Automation, Answer Engine Optimization (AEO), Multi-Location Marketing Platforms, Local Listing Management, Local SEO, AI Content Creation Platforms, AI Customer Support Agents, Feedback Analytics, Experience Management, Payment Processing, Conversational Support, SMS Marketing, Patient Engagement, Customer Advocacy, Conversational Marketing, Social Media Management, and Live Chat
Reviews.io is categorized as Review Management
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Reviews.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.8%
Real Estate
9.3%
Construction
7.4%
Marketing and Advertising
6.3%
Medical Practice
6.2%
Other
61.0%
Retail
25.6%
Apparel & Fashion
8.6%
Consumer Goods
5.8%
Health, Wellness and Fitness
5.5%
Marketing and Advertising
3.7%
Other
50.6%
Discussions
How do you delete a review you post on this site?
7 Comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 Comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 Comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
Reviews.io has no discussions with answers
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