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Compare Birdeye and Resonate CX 
Featured Products
At a Glance
Market Segments
Small-Business (50.9% of reviews)
Small-Business (36.6% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Birdeye
Star Rating
(3,721)4.7 out of 5
Market Segments
Small-Business (50.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansResonate CX
Star Rating
(452)4.6 out of 5
Market Segments
Small-Business (36.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Resonate CXSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Birdeye excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Resonate CX. Users appreciate its user-friendly interface, highlighting features like convenient filtering options that make it easy to manage reviews from various platforms.
- Users say that Birdeye's implementation process is quick and intuitive, allowing businesses to start addressing customer feedback almost immediately. In contrast, while Resonate CX is noted for its ease of navigation, some users feel that it may not be as streamlined for onboarding new users.
- Reviewers mention that Birdeye provides a comprehensive view of customer interactions, enabling businesses to respond to service complaints proactively. This capability is particularly praised by users who find it essential for maintaining customer relationships before issues escalate to public reviews.
- According to verified reviews, both platforms offer strong support, but Birdeye's quality of support is frequently highlighted as a standout feature. Users appreciate the responsiveness and helpfulness of Birdeye's support team, which enhances their overall experience with the software.
- Users appreciate Resonate CX for its ability to provide insights into service quality from a parent's perspective, which helps organizations identify areas for improvement. However, Birdeye's advanced analytics and reporting features are often seen as more robust, giving users deeper insights into customer sentiment and feedback trends.
- G2 reviewers note that while both products cater to small businesses, Birdeye has a larger market presence and a higher volume of reviews, indicating a more established user base. This extensive feedback allows potential users to feel more confident in Birdeye's capabilities and reliability.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
Resonate CX
No pricing availableFree Trial
Birdeye
Free Trial is available
Resonate CX
No trial information availableRatings
Meets Requirements
9.3
3,191
9.2
247
Ease of Use
9.3
3,246
9.1
423
Ease of Setup
9.1
2,324
9.3
310
Ease of Admin
9.3
1,922
9.2
40
Quality of Support
9.4
3,047
9.4
235
Has the product been a good partner in doing business?
9.4
1,924
9.6
40
Product Direction (% positive)
9.5
3,155
9.3
248
Features by Category
Messenger
8.8
383
|
Verified
Not enough data
8.5
381
|
Verified
Not enough data
8.8
385
|
Verified
Not enough data
8.9
382
|
Verified
Not enough data
Channels
8.9
399
|
Verified
Not enough data
8.9
389
|
Verified
Not enough data
9.0
399
|
Verified
Not enough data
8.1
323
|
Verified
Not enough data
8.4
315
|
Verified
Not enough data
Customers
8.9
388
|
Verified
Not enough data
8.7
376
Not enough data
9.0
385
|
Verified
Not enough data
8.7
370
|
Verified
Not enough data
8.6
351
Not enough data
Agentic AI - Conversational Marketing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
29
Not enough data
8.4
29
Not enough data
8.5
30
Not enough data
Feature Not Available
Not enough data
8.6
29
Not enough data
Text Messaging
9.0
266
Not enough data
9.1
265
Not enough data
8.8
243
Not enough data
9.0
277
Not enough data
Feature Not Available
Not enough data
8.8
241
Not enough data
8.9
252
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
260
Not enough data
9.0
260
Not enough data
8.5
202
Not enough data
8.4
205
Not enough data
8.2
187
Not enough data
8.6
203
Not enough data
Agentic AI - SMS Marketing
7.5
37
Not enough data
7.6
38
Not enough data
7.8
37
Not enough data
7.6
36
Not enough data
7.6
36
Not enough data
7.7
37
Not enough data
Listing Management
8.9
449
|
Verified
Not enough data
8.8
417
|
Verified
Not enough data
8.5
374
Not enough data
8.8
439
|
Verified
Not enough data
Performance
8.9
488
|
Verified
Not enough data
9.0
489
|
Verified
Not enough data
Payment Processing
8.9
42
Not enough data
9.0
42
Not enough data
9.3
42
Not enough data
8.7
38
Not enough data
Administration
8.9
40
Not enough data
8.5
38
Not enough data
8.2
41
Not enough data
8.0
36
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.5
37
Not enough data
Payment Options
7.7
37
Not enough data
9.0
41
Not enough data
Security
8.5
36
Not enough data
Platform
8.6
37
Not enough data
8.4
38
Not enough data
Local Search Optimization
8.6
213
Not enough data
9.1
365
|
Verified
Not enough data
9.2
378
|
Verified
Not enough data
9.3
387
|
Verified
Not enough data
8.8
353
Not enough data
9.1
384
|
Verified
Not enough data
Content & Collaboration
8.6(won by default)
413
Not enough data
8.4(won by default)
406
Not enough data
8.7(won by default)
413
Not enough data
8.4(won by default)
397
Not enough data
8.8(won by default)
407
Not enough data
8.5(won by default)
404
Not enough data
Social Management
8.7(won by default)
456
Not enough data
8.9(won by default)
463
Not enough data
8.5(won by default)
443
Not enough data
8.8(won by default)
449
Not enough data
7.9(won by default)
426
Not enough data
8.4(won by default)
423
Not enough data
8.4(won by default)
378
Not enough data
Agentic AI - Social Media Management
7.9(won by default)
90
Not enough data
8.1(won by default)
89
Not enough data
8.0(won by default)
90
Not enough data
8.2(won by default)
91
Not enough data
8.1(won by default)
91
Not enough data
8.2(won by default)
90
Not enough data
8.3(won by default)
91
Not enough data
Analytics
8.7
489
9.4
106
8.9
485
8.9
97
8.7
465
8.8
86
8.0
414
8.1
83
Customization
8.5
421
8.6
88
8.2
404
7.9
78
8.6
431
8.4
77
8.4
412
8.4
73
Generative AI
8.6
353
8.0
52
8.7
354
8.0
49
Agentic AI - Experience Management
7.9
55
7.6
24
8.1
54
7.4
24
8.2
54
7.8
24
8.2
54
7.6
23
Responses
9.5
13
Not enough data
9.4
14
Not enough data
8.8
12
Not enough data
Automation - AI Agents
8.6
11
Not enough data
9.1
11
Not enough data
8.9
11
Not enough data
8.9
11
Not enough data
9.2
11
Not enough data
Platform
9.3
12
Not enough data
9.4
11
Not enough data
9.0
12
Not enough data
Autonomy - AI Agents
8.3
12
Not enough data
8.3
11
Not enough data
8.5
11
Not enough data
8.2
11
Not enough data
Generative AI
8.8
13
Not enough data
9.3
12
Not enough data
Patient-Centered Functions
9.0
210
Not enough data
9.2
212
Not enough data
8.0
190
Not enough data
8.8
204
Not enough data
7.8
188
Not enough data
Operations
8.8
214
Not enough data
8.7
203
Not enough data
8.2
206
Not enough data
8.8
201
Not enough data
9.0
206
Not enough data
8.0
195
Not enough data
7.9
189
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
234
Not enough data
8.7
232
Not enough data
8.7
223
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
239
Not enough data
8.8
226
Not enough data
8.9
235
Not enough data
8.9
228
Not enough data
Feature Not Available
Not enough data
8.8
223
Not enough data
9.0
236
Not enough data
Generative AI
8.4
155
Not enough data
8.7
150
Not enough data
Feedback Management
8.7
518
8.7
86
Feature Not Available
8.7
85
9.0
599
9.1
90
Feedback Analysis
8.7
525
8.9
85
8.8
529
8.8
89
8.6
519
8.9
89
Feedback Sources
9.5
668
8.9
81
9.1
581
9.1
89
Feature Not Available
8.0
72
9.0
549
8.8
74
Generative AI
8.7
425
8.2
46
8.7
418
8.3
45
Survey Management
Not enough data
8.5
60
Not enough data
8.7
62
Not enough data
8.6
58
Not enough data
8.6
59
Survey Customization
Not enough data
8.5
50
Not enough data
8.7
54
Not enough data
8.4
46
Not enough data
8.3
43
Survey Insights
Not enough data
9.0
54
Not enough data
8.3
45
Not enough data
8.9
49
Not enough data
8.8
50
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Conversational Platform
8.8
387
Not enough data
Feature Not Available
Not enough data
8.8
342
Not enough data
8.9
311
Not enough data
Support Automation
8.7
332
Not enough data
8.7
340
Not enough data
8.8
332
Not enough data
8.6
298
Not enough data
Generative AI
8.4
236
Not enough data
8.4
234
Not enough data
Generative AI
8.6
181
Not enough data
8.6
179
Not enough data
8.2
170
Not enough data
Communication
9.0
353
|
Verified
Not enough data
9.1
378
|
Verified
Not enough data
8.6
266
Not enough data
9.1
352
|
Verified
Not enough data
8.4
244
Not enough data
Internal Use
8.8
500
|
Verified
Not enough data
9.0
349
|
Verified
Not enough data
8.7
267
Not enough data
8.8
272
Not enough data
9.1
331
|
Verified
Not enough data
8.7
271
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation - AI Content Creation Platforms
7.6
24
Not enough data
8.1
24
Not enough data
8.5
24
Not enough data
Management - AI Content Creation Platforms
7.9
22
Not enough data
8.6
24
Not enough data
8.6
24
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
8.6
50
Not enough data
8.5
50
Not enough data
8.6
50
Not enough data
Consumer Intelligence
9.2
1838
|
Verified
Not enough data
8.6
1420
|
Verified
Not enough data
8.8
1606
|
Verified
Not enough data
Reporting
Feature Not Available
Not enough data
8.8
1596
|
Verified
Not enough data
9.2
1867
|
Verified
Not enough data
Media Monitoring
8.7
1619
|
Verified
Not enough data
8.6
1442
|
Verified
Not enough data
8.4
1270
Not enough data
In-House Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Online Reputation Management
8.0
298
Not enough data
8.0
291
Not enough data
8.2
293
Not enough data
8.2
289
Not enough data
8.1
293
Not enough data
8.1
288
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
9.2
39
Not enough data
9.4
43
Not enough data
9.2
35
Platform Content
Not enough data
9.4
36
Not enough data
9.3
40
Not enough data
9.0
41
Not enough data
8.8
36
Platform Additional Functionality
Not enough data
9.0
40
Not enough data
9.0
41
Not enough data
9.1
39
Not enough data
9.2
35
Platform
Not enough data
8.8
57
Not enough data
8.5
54
Not enough data
8.9
53
Not enough data
9.0
51
Not enough data
9.3
51
Not enough data
9.3
50
Not enough data
9.4
50
Not enough data
9.5
50
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
7
Not enough data
8.3
7
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.3
7
Not enough data
8.6
7
Not enough data
8.1
6
Not enough data
9.0
7
Not enough data
Automation
8.8
7
Not enough data
9.3
7
Not enough data
7.9
7
Not enough data
Autonomy
7.9
7
Not enough data
7.9
7
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Resonate CX are categorized as Experience Management and Feedback Analytics
Unique Categories
Birdeye is categorized as SMS Marketing, Patient Engagement, Payment Processing, Conversational Marketing, Conversational Support, Chatbots, Online Reputation Management, Multi-Location Marketing Platforms, Social Media Suites, Local SEO, AI Content Creation Platforms, Local Listing Management, Social Media Management, AI Agents For Business Operations, AI Customer Support Agents, Customer Advocacy, Live Chat, and Answer Engine Optimization (AEO)
Resonate CX is categorized as Survey and Employee Engagement
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Resonate CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.9%
Real Estate
9.3%
Construction
7.5%
Medical Practice
6.4%
Marketing and Advertising
6.2%
Other
60.7%
Retail
43.9%
Education Management
34.6%
Automotive
5.2%
Primary/Secondary Education
4.8%
Hospital & Health Care
1.8%
Other
9.7%
Alternatives
Discussions
How do you delete a review you post on this site?
7 Comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 Comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 Comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
Resonate CX has no discussions with answers
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