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At a Glance
Market Segments
Small-Business (51.2% of reviews)
Mid-Market (45.0% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Birdeye
Star Rating
(3,686)4.7 out of 5
Market Segments
Small-Business (51.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansReputation
Star Rating
(2,387)4.6 out of 5
Market Segments
Mid-Market (45.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ReputationSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Birdeye excels in Quality of Support with a score of 9.4 compared to Reputation's 8.9, highlighting that Birdeye's support team is responsive and knowledgeable, making it easier for businesses to resolve issues quickly.
- Reviewers mention that Birdeye offers superior Ease of Use with a score of 9.3, while Reputation scores 9.0. Users appreciate Birdeye's intuitive interface, which simplifies the process of managing customer feedback and online reviews.
- G2 users indicate that Birdeye's Analytics capabilities are more robust, scoring 9.0 compared to Reputation's 8.7. Reviewers highlight Birdeye's detailed reporting features that help businesses track their performance effectively.
- Users on G2 say that Birdeye shines in Real-Time Updates with a score of 8.9, while Reputation scores 8.4. This feature allows businesses to stay informed about their online presence and respond promptly to customer interactions.
- Reviewers mention that Birdeye's Customer Feedback tools are highly effective, scoring 9.2 against Reputation's 9.0. Users appreciate the ease of collecting and analyzing customer feedback, which aids in improving service quality.
- Users report that Birdeye's Social Media Management features are superior, scoring 8.7 compared to Reputation's 8.6. Reviewers highlight the seamless integration with various social platforms, making it easier to manage posts and interactions.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
Reputation
No pricing availableFree Trial
Birdeye
Free Trial is available
Reputation
No trial information availableRatings
Meets Requirements
9.3
3,154
9.1
1,942
Ease of Use
9.3
3,209
9.0
1,983
Ease of Setup
9.1
2,295
8.7
1,101
Ease of Admin
9.3
1,908
8.9
876
Quality of Support
9.4
3,014
8.9
1,732
Has the product been a good partner in doing business?
9.5
1,910
8.9
874
Product Direction (% positive)
9.5
3,118
8.9
1,917
Features by Category
Social Analytics
Not enough data
8.3(won by default)
235
Not enough data
8.5(won by default)
239
Not enough data
8.7(won by default)
246
Not enough data
8.4(won by default)
204
Not enough data
8.4(won by default)
209
Not enough data
8.1(won by default)
170
Not enough data
8.3(won by default)
188
Reports & Dashboards
Not enough data
8.7(won by default)
250
Not enough data
8.8(won by default)
247
Not enough data
8.7(won by default)
232
Not enough data
8.2(won by default)
158
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messenger
8.8
383
|
Verified
Not enough data
8.6
381
|
Verified
Not enough data
8.8
386
|
Verified
Not enough data
8.9
383
|
Verified
Not enough data
Channels
8.9
399
|
Verified
Not enough data
8.9
390
|
Verified
Not enough data
9.0
399
|
Verified
Not enough data
8.1
324
|
Verified
Not enough data
8.3
316
|
Verified
Not enough data
Customers
8.9
388
|
Verified
Not enough data
8.7
377
Not enough data
9.0
386
|
Verified
Not enough data
8.7
370
|
Verified
Not enough data
8.6
351
Not enough data
Agentic AI - Conversational Marketing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
30
Not enough data
8.5
30
Not enough data
8.5
31
Not enough data
Feature Not Available
Not enough data
8.6
30
Not enough data
Text Messaging
9.0
267
Not enough data
9.1
266
Not enough data
8.8
244
Not enough data
9.0
278
Not enough data
Feature Not Available
Not enough data
8.8
242
Not enough data
8.9
253
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
261
Not enough data
9.0
261
Not enough data
8.6
203
Not enough data
8.4
206
Not enough data
8.2
188
Not enough data
8.6
204
Not enough data
Agentic AI - SMS Marketing
7.5
37
Not enough data
7.6
38
Not enough data
7.8
37
Not enough data
7.6
36
Not enough data
7.6
36
Not enough data
7.7
37
Not enough data
Listing Management
8.9
445
|
Verified
8.2
298
|
Verified
8.8
417
|
Verified
8.3
302
|
Verified
8.5
373
8.0
302
8.8
438
|
Verified
8.1
320
|
Verified
Performance
8.9
488
|
Verified
8.4
345
|
Verified
9.0
487
|
Verified
8.7
369
|
Verified
Payment Processing
8.9
42
Not enough data
9.0
42
Not enough data
9.3
42
Not enough data
8.7
38
Not enough data
Administration
8.9
40
Not enough data
8.5
38
Not enough data
8.2
41
Not enough data
8.0
36
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.5
37
Not enough data
Payment Options
7.7
37
Not enough data
9.0
41
Not enough data
Security
8.5
36
Not enough data
Platform
8.6
37
Not enough data
8.4
38
Not enough data
Local Search Optimization
8.6
214
8.9
146
9.1
364
|
Verified
8.8
161
|
Verified
9.2
378
|
Verified
9.1
176
9.4
387
|
Verified
9.3
186
|
Verified
8.8
354
8.7
156
|
Verified
9.1
384
|
Verified
9.1
182
|
Verified
Platform Basics
Not enough data
9.2
238
Not enough data
8.8
226
Agentic AI - Competitive Intelligence
Not enough data
5.7
5
Platform Data
Not enough data
8.8
226
Not enough data
9.4
267
Not enough data
8.4
195
Platform Content
Not enough data
Feature Not Available
Platform Reporting
Not enough data
9.0
239
Not enough data
9.1
237
Content & Collaboration
8.6
412
8.8
386
8.4
405
8.4
366
8.7
412
8.4
321
8.4
396
8.4
323
8.8
406
8.7
369
8.5
403
8.3
312
Social Management
8.7
454
8.6
420
8.9
455
8.7
428
8.5
442
8.5
376
8.8
445
8.7
420
7.9
424
8.3
346
8.4
422
8.3
297
8.4
376
8.2
181
Agentic AI - Social Media Management
7.9
90
6.0
15
8.1
89
6.4
16
8.0
90
6.1
16
8.2
91
6.7
16
8.1
91
6.1
16
8.2
90
6.6
16
8.3
91
6.8
16
Analytics
8.7
489
8.8
569
8.9
485
8.9
596
8.7
466
8.8
550
8.0
414
8.2
484
Customization
8.5
422
8.4
478
8.2
405
8.2
461
8.6
432
8.6
489
8.4
413
8.4
470
Generative AI
8.6
354
Feature Not Available
8.7
355
Feature Not Available
Agentic AI - Experience Management
7.9
56
7.6
7
8.2
55
7.9
7
8.2
55
7.9
7
8.2
55
7.9
7
Responses
9.4
14
Not enough data
9.3
15
Not enough data
8.8
13
Not enough data
Automation - AI Agents
8.3
12
Not enough data
9.0
12
Not enough data
8.9
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
Platform
9.2
13
Not enough data
9.3
12
Not enough data
9.0
13
Not enough data
Autonomy - AI Agents
8.5
13
Not enough data
8.3
12
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Generative AI
8.8
14
Not enough data
9.0
13
Not enough data
Patient-Centered Functions
9.0
210
Not enough data
9.2
210
Not enough data
8.0
189
Not enough data
8.8
203
Not enough data
7.8
187
Not enough data
Operations
8.8
214
Not enough data
8.7
203
Not enough data
8.2
205
Not enough data
8.8
200
Not enough data
9.0
204
Not enough data
8.0
195
Not enough data
7.9
189
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
234
Not enough data
8.7
231
Not enough data
8.7
222
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
238
Not enough data
8.8
225
Not enough data
8.9
235
Not enough data
8.9
228
Not enough data
Feature Not Available
Not enough data
8.9
222
Not enough data
9.0
236
Not enough data
Generative AI
8.4
154
Not enough data
8.7
150
Not enough data
Collection
Not enough data
7.0
23
Not enough data
8.0
23
Not enough data
7.6
23
Not enough data
8.3
23
Not enough data
6.8
23
Agentic AI - Review Management
Not enough data
5.8
18
Not enough data
5.8
19
Moderation
Not enough data
7.3
22
Not enough data
7.3
22
Not enough data
7.4
22
Use Cases
Not enough data
7.3
21
Not enough data
7.4
20
Not enough data
7.5
20
Administration
Not enough data
6.0
20
Not enough data
7.6
20
Not enough data
7.9
21
Not enough data
7.8
20
Not enough data
6.0
20
Display Options
Not enough data
6.9
19
Not enough data
6.6
19
Not enough data
6.9
18
Not enough data
7.1
19
Generative AI
Not enough data
6.6
18
Feedback Management
8.7
520
Not enough data
Feature Not Available
Not enough data
9.0
600
Not enough data
Feedback Analysis
8.7
527
Not enough data
8.8
530
Not enough data
8.6
521
Not enough data
Feedback Sources
9.5
669
Not enough data
9.1
582
Not enough data
Feature Not Available
Not enough data
9.0
551
Not enough data
Generative AI
8.7
427
Not enough data
8.7
420
Not enough data
Conversational Platform
8.8
386
Not enough data
Feature Not Available
Not enough data
8.8
341
Not enough data
8.9
311
Not enough data
Support Automation
8.7
332
Not enough data
8.7
339
Not enough data
8.8
331
Not enough data
8.6
298
Not enough data
Generative AI
8.4
236
Not enough data
8.4
234
Not enough data
Monitoring & Listening
Not enough data
8.9
242
Not enough data
8.5
189
Not enough data
8.7
174
Not enough data
8.7
150
Not enough data
8.7
162
Not enough data
8.5
154
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
Not enough data
8.8
240
Not enough data
9.0
247
Not enough data
9.0
183
Not enough data
8.7
154
Generative AI
8.6
181
Not enough data
8.6
180
Not enough data
8.1
171
Not enough data
Communication
9.0
353
|
Verified
Not enough data
9.1
378
|
Verified
Not enough data
8.6
267
Not enough data
9.2
353
|
Verified
Not enough data
8.4
244
Not enough data
Internal Use
8.8
499
|
Verified
Not enough data
9.0
349
|
Verified
Not enough data
8.7
267
Not enough data
8.8
273
Not enough data
9.2
331
|
Verified
Not enough data
8.7
271
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
8.7
360
Not enough data
8.4
342
Not enough data
8.4
317
Channels
Not enough data
9.0
373
Not enough data
9.1
408
Not enough data
8.4
314
Not enough data
8.5
327
Not enough data
8.7
337
Insight
Not enough data
9.1
405
Not enough data
9.1
428
Not enough data
Feature Not Available
Not enough data
8.6
349
Content Generation - AI Content Creation Platforms
7.6
24
Not enough data
8.1
24
Not enough data
8.5
24
Not enough data
Management - AI Content Creation Platforms
7.9
22
Not enough data
8.6
24
Not enough data
8.6
24
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
8.6
49
Not enough data
8.5
49
Not enough data
8.6
49
Not enough data
Consumer Intelligence
9.2
1817
|
Verified
9.0
1039
|
Verified
8.6
1417
|
Verified
8.6
931
8.8
1601
|
Verified
8.8
998
|
Verified
Reporting
Feature Not Available
Feature Not Available
8.8
1590
|
Verified
8.6
914
|
Verified
9.2
1850
|
Verified
9.1
1119
|
Verified
Media Monitoring
8.7
1616
|
Verified
8.6
957
|
Verified
8.6
1438
|
Verified
8.6
940
|
Verified
8.4
1267
8.5
878
In-House Management
Feature Not Available
Feature Not Available
Feature Not Available
8.5
846
Generative AI
Feature Not Available
7.9
392
Agentic AI - Online Reputation Management
8.0
297
6.6
31
8.0
289
6.5
30
8.2
290
6.6
31
8.2
288
6.7
31
8.1
291
6.7
31
8.1
287
6.9
29
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
7
Not enough data
8.3
7
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.3
7
Not enough data
8.6
7
Not enough data
8.1
6
Not enough data
9.0
7
Not enough data
Automation
8.8
7
Not enough data
9.3
7
Not enough data
7.9
7
Not enough data
Autonomy
7.9
7
Not enough data
7.9
7
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Reputation are categorized as Online Reputation Management, Multi-Location Marketing Platforms, Social Media Suites, Local SEO, Local Listing Management, Experience Management, and Social Media Management
Unique Categories
Birdeye is categorized as SMS Marketing, Patient Engagement, Payment Processing, Conversational Marketing, Conversational Support, Chatbots, AI Content Creation Platforms, AI Agents For Business Operations, AI Customer Support Agents, Feedback Analytics, Customer Advocacy, Live Chat, and Answer Engine Optimization (AEO)
Reputation is categorized as Competitive Intelligence, Social Customer Service, Social Media Analytics, Social Media Listening Tools, and Review Management
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Reputation
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.7%
Real Estate
9.4%
Construction
7.5%
Medical Practice
6.4%
Marketing and Advertising
6.2%
Other
60.8%
Automotive
27.8%
Real Estate
27.5%
Hospital & Health Care
11.7%
Marketing and Advertising
3.5%
Hospitality
3.3%
Other
26.2%
Discussions
How do you delete a review you post on this site?
7 Comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 Comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 Comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?
2 Comments
AP
Yes! We can work with both at this time.Read more
What is the biggest negative of the platform?
2 Comments
DM
Honestly, the customer experience is just okay. The platform is pretty good for the most part, with the exception of a few bugs. Sales and Implementation...Read more
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