Compare Birdeye and Qualtrics Customer Experience 
At a Glance
Market Segments
Small-Business (48.4% of reviews)
Enterprise (51.5% of reviews)
Entry-Level Pricing
Contact Us
Contact Us
Birdeye
Star Rating
(4,032)4.7 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansQualtrics Customer Experience
Star Rating
(750)4.3 out of 5
Market Segments
Enterprise (51.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Birdeye excels in user satisfaction, boasting a significantly higher overall score compared to Qualtrics Customer Experience. Users appreciate features like the ability to consolidate all reviews into one platform, which has notably improved their online reputation in a short time.
- Users say that Birdeye's implementation process is quick and intuitive, making it easier for businesses to get started. In contrast, some Qualtrics users have mentioned challenges with setup, despite the platform's powerful survey capabilities.
- Reviewers mention that Birdeye offers a seamless experience for small businesses, with a focus on enhancing online presence. Meanwhile, Qualtrics is favored by enterprise users for its flexibility and depth in survey customization, allowing for advanced logic and segmentation.
- According to verified reviews, Birdeye shines in providing quality support, with users highlighting the responsiveness and helpfulness of the support team. Qualtrics, while also offering solid support, has received slightly lower ratings in this area, indicating room for improvement.
- Users appreciate Birdeye's robust feedback analytics, which received an outstanding score, making it easier for businesses to analyze customer sentiments. Qualtrics, while strong in analytics, has been noted for its complexity, which may require more time to master.
- G2 reviewers highlight that both platforms offer valuable features, but Birdeye's focus on online reviews and reputation management resonates more with small businesses, while Qualtrics is recognized for its comprehensive survey tools and multi-language support, catering to a broader enterprise audience.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
Qualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Free Trial
Birdeye
Free Trial is available
Qualtrics Customer Experience
No trial information availableRatings
Meets Requirements
9.3
3,465
8.6
601
Ease of Use
9.3
3,520
8.4
604
Ease of Setup
9.1
2,576
7.6
361
Ease of Admin
9.2
2,115
7.9
349
Quality of Support
9.4
3,298
8.5
568
Has the product been a good partner in doing business?
9.4
2,117
8.5
341
Product Direction (% positive)
9.4
3,407
8.6
578
Features by Category
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Analytics
Not enough data
8.2(won by default)
59
Not enough data
8.2(won by default)
65
Not enough data
8.5(won by default)
68
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
Not enough data
8.2(won by default)
72
Not enough data
8.2(won by default)
73
Not enough data
8.3(won by default)
71
Not enough data
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messenger
8.8
384
|
Verified
Not enough data
8.5
384
|
Verified
Not enough data
8.8
388
|
Verified
Not enough data
8.9
383
|
Verified
Not enough data
Channels
8.9
402
|
Verified
Not enough data
8.9
390
|
Verified
Not enough data
9.0
401
|
Verified
Not enough data
8.1
324
|
Verified
Not enough data
8.3
316
|
Verified
Not enough data
Customers
8.9
389
|
Verified
Not enough data
8.7
378
Not enough data
9.0
387
|
Verified
Not enough data
8.7
372
|
Verified
Not enough data
8.6
353
Not enough data
Agentic AI - Conversational Marketing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
30
Not enough data
8.4
29
Not enough data
8.4
30
Not enough data
Feature Not Available
Not enough data
8.7
31
Not enough data
Text Messaging
9.0
270
Not enough data
9.1
270
Not enough data
8.7
243
Not enough data
9.1
280
Not enough data
Feature Not Available
Not enough data
8.8
241
Not enough data
8.9
254
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
259
Not enough data
9.0
259
Not enough data
8.5
201
Not enough data
8.3
203
Not enough data
8.2
186
Not enough data
8.5
201
Not enough data
Agentic AI - SMS Marketing
7.5
37
Not enough data
7.6
38
Not enough data
7.8
37
Not enough data
7.6
36
Not enough data
7.6
36
Not enough data
7.7
37
Not enough data
Listing Management
8.9
455
|
Verified
Not enough data
8.8
424
|
Verified
Not enough data
8.6
383
Not enough data
8.8
447
|
Verified
Not enough data
Performance
8.9
497
|
Verified
Not enough data
9.1
505
|
Verified
Not enough data
Payment Processing
8.9
41
Not enough data
9.1
42
Not enough data
9.4
42
Not enough data
8.8
38
Not enough data
Administration
8.8
39
Not enough data
8.5
37
Not enough data
8.3
40
Not enough data
8.0
35
Not enough data
8.5
36
Not enough data
8.6
36
Not enough data
8.5
36
Not enough data
Payment Options
7.6
36
Not enough data
9.0
40
Not enough data
Security
8.5
35
Not enough data
Platform
8.5
36
Not enough data
8.4
37
Not enough data
Quality Assurance
Not enough data
9.1
37
Not enough data
8.8
36
Not enough data
8.4
38
Engagement
Not enough data
8.4
39
Not enough data
8.8
39
Not enough data
8.7
35
Performance
Not enough data
8.7
34
Not enough data
9.3
35
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Local Search Optimization
8.6
213
Not enough data
9.1
373
|
Verified
Not enough data
9.2
382
|
Verified
Not enough data
9.4
402
|
Verified
Not enough data
8.8
356
Not enough data
9.1
388
|
Verified
Not enough data
SEO Auditing & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SEO Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Content & Rankings
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content & Collaboration
8.6
418
Not enough data
8.4
411
Not enough data
8.7
420
Not enough data
8.4
400
Not enough data
8.8
411
Not enough data
8.5
410
Not enough data
Social Management
8.7
473
Not enough data
9.0
493
Not enough data
8.5
445
Not enough data
8.9
467
Not enough data
7.9
429
Not enough data
8.3
427
Not enough data
8.4
382
Not enough data
Agentic AI - Social Media Management
8.0
92
Not enough data
8.1
90
Not enough data
7.9
100
Not enough data
8.2
93
Not enough data
8.1
91
Not enough data
8.3
92
Not enough data
8.4
94
Not enough data
Analytics
8.7
492
9.1
111
8.9
486
8.9
109
8.7
464
8.8
105
8.0
414
7.7
60
Customization
8.5
421
8.4
94
8.2
404
8.4
101
8.6
431
8.6
94
8.4
412
8.4
91
Generative AI
8.7
355
8.3
11
8.7
355
7.7
11
Agentic AI - Experience Management
7.9
56
Not enough data
8.2
56
8.0
5
8.2
55
Not enough data
8.2
55
Not enough data
Responses
9.4
14
Not enough data
9.3
15
Not enough data
8.6
14
Not enough data
Automation - AI Agents
8.3
12
Not enough data
8.8
14
Not enough data
8.9
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
Platform
9.2
13
Not enough data
9.3
12
Not enough data
9.0
13
Not enough data
Autonomy - AI Agents
8.5
13
Not enough data
8.3
12
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Generative AI
8.8
17
Not enough data
9.0
13
Not enough data
Patient-Centered Functions
9.0
212
Not enough data
9.3
215
Not enough data
8.0
190
Not enough data
8.8
210
Not enough data
7.8
187
Not enough data
Operations
8.8
213
Not enough data
8.6
202
Not enough data
8.2
205
Not enough data
8.8
200
Not enough data
9.0
205
Not enough data
8.0
194
Not enough data
7.9
188
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
234
Not enough data
8.7
232
Not enough data
8.7
223
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
239
Not enough data
8.8
226
Not enough data
8.9
236
Not enough data
8.9
228
Not enough data
Feature Not Available
Not enough data
8.8
223
Not enough data
8.9
236
Not enough data
Generative AI
8.4
158
Not enough data
8.7
150
Not enough data
Feedback Management
8.7
518
8.3
92
Feature Not Available
8.6
99
9.0
603
8.3
118
Feedback Analysis
8.7
524
8.3
102
8.8
530
8.3
104
8.6
519
8.7
103
Feedback Sources
9.5
684
8.3
94
9.1
585
9.0
121
Feature Not Available
8.4
82
9.0
548
8.7
85
Generative AI
8.7
426
7.7
10
8.8
419
7.5
10
Conversational Platform
8.8
388
Not enough data
Feature Not Available
Not enough data
8.8
343
Not enough data
8.9
314
Not enough data
Support Automation
8.7
333
Not enough data
8.7
341
Not enough data
8.8
334
Not enough data
8.6
300
Not enough data
Generative AI
8.4
237
Not enough data
8.4
235
Not enough data
Monitoring & Listening
Not enough data
8.4
82
Not enough data
7.7
72
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
Not enough data
7.2
81
Not enough data
7.8
83
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.5
45
Not enough data
9.1
45
Not enough data
8.9
45
Predictions
Not enough data
8.9
44
Not enough data
8.7
45
Not enough data
Feature Not Available
Not enough data
8.4
44
Not enough data
8.9
46
Not enough data
8.7
46
Generative AI
Not enough data
8.5
8
Not enough data
8.8
8
Generative AI
8.6
183
Not enough data
8.6
180
Not enough data
8.1
171
Not enough data
Communication
9.0
357
|
Verified
Not enough data
9.0
382
|
Verified
Not enough data
8.6
267
Not enough data
9.2
358
|
Verified
Not enough data
8.4
244
Not enough data
Internal Use
8.8
503
|
Verified
Not enough data
9.0
350
|
Verified
Not enough data
8.7
269
Not enough data
8.8
273
Not enough data
9.2
335
|
Verified
Not enough data
8.6
270
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
8.7
133
Not enough data
8.3
97
Not enough data
8.4
73
Channels
Not enough data
8.5
67
Not enough data
8.8
136
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
51
Insight
Not enough data
8.3
69
Not enough data
8.3
123
Not enough data
8.1
50
Not enough data
Feature Not Available
Content Generation - AI Content Creation Platforms
7.7
25
Not enough data
8.1
24
Not enough data
8.5
24
Not enough data
Management - AI Content Creation Platforms
7.9
22
Not enough data
8.6
24
Not enough data
8.6
24
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
8.6
49
Not enough data
8.4
49
Not enough data
8.6
49
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
9.3
1986
|
Verified
Not enough data
8.6
1431
|
Verified
Not enough data
8.8
1625
|
Verified
Not enough data
Reporting
Feature Not Available
Not enough data
8.8
1633
|
Verified
Not enough data
9.2
2000
|
Verified
Not enough data
Media Monitoring
8.7
1640
|
Verified
Not enough data
8.7
1494
|
Verified
Not enough data
8.4
1271
Not enough data
In-House Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Online Reputation Management
8.1
310
Not enough data
8.0
289
Not enough data
8.2
330
Not enough data
8.2
292
Not enough data
8.1
296
Not enough data
8.1
289
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
7
Not enough data
7.7
8
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.3
7
Not enough data
8.9
9
Not enough data
8.1
6
Not enough data
9.2
8
Not enough data
Automation
8.2
10
Not enough data
9.4
8
Not enough data
7.9
7
Not enough data
Autonomy
7.9
7
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Qualtrics Customer Experience are categorized as Feedback Analytics and Experience Management
Unique Categories
Birdeye is categorized as Online Reputation Management, SEO Tools, Chatbots, Social Media Suites, AI Agents For Business Operations, Marketing Automation, Answer Engine Optimization (AEO), Multi-Location Marketing Platforms, Local Listing Management, Local SEO, AI Content Creation Platforms, AI Customer Support Agents, Payment Processing, Conversational Support, SMS Marketing, Patient Engagement, Customer Advocacy, Conversational Marketing, Social Media Management, and Live Chat
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Genesys AppFoundry Marketplace, SAP Store, Contact Center Quality Assurance, Social Customer Service, Social Media Analytics, and Social Media Listening Tools
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.8%
Real Estate
9.5%
Construction
7.3%
Marketing and Advertising
6.4%
Medical Practice
6.1%
Other
60.8%
Information Technology and Services
10.4%
Higher Education
7.0%
Computer Software
5.3%
Marketing and Advertising
5.3%
Education Management
5.3%
Other
66.8%
Alternatives
Discussions
How do you delete a review you post on this site?
7 Comments
JC
Hi Kurt, to delete a G2 review, you can contact G2 support or log into your G2 profile. If you're referencing a review you left on a Birdeye site, feel free...Read more
What is BirdEye?
4 Comments
JS
It’s an Online Reputation and Social Media Management Platform.Read more
Are BirdEye reviews fake?
2 Comments
BW
Birdeye reviews are not fake. They aggregate reviews across the web from various sources such as Facebook and Google. Reviews can also be directly posted to...Read more
How do other school districts use the platform? We are always looking for ways to improve our use.
3 Comments
EA
@shawnwigg on Twitter is an excellent resource on this use caseRead more
What does qualtrics software do?
1 Comment
AK
It acts an listening agent where you an build, collect and organise data and gain insights out of the visualised data.
Provides the summary for next...Read more
Is qualtrics a CRM?
1 Comment
RK
Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. Read more
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