Compare Birdeye and Okendo 
At a Glance
Market Segments
Small-Business (49.0% of reviews)
Small-Business (76.0% of reviews)
Entry-Level Pricing
Contact Us
$19.00 Per Month
Birdeye
Star Rating
(3,943)4.7 out of 5
Market Segments
Small-Business (49.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansOkendo
Star Rating
(312)4.6 out of 5
Market Segments
Small-Business (76.0% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Birdeye excels in consolidating reviews, with users appreciating its ability to bring all their reviews together in one platform, making management seamless and efficient. This feature significantly enhances online reputation management, which is a key focus for many businesses.
- Users say that Okendo provides a strong customer service experience, particularly during onboarding. Reviewers highlight the intuitive setup process and the ability to group reviews by product, which simplifies access and enhances user experience.
- According to verified reviews, Birdeye's overall satisfaction ratings are notably higher, reflecting its strong market presence and user trust. Users have noted substantial improvements in their online reputation in a short time, showcasing the effectiveness of its features.
- Reviewers mention that while Okendo is user-friendly and effective for reviews and loyalty programs, it faces challenges in areas like autonomous task execution and cross-system integration, which are critical for businesses looking for comprehensive solutions.
- Users appreciate Birdeye's proactive assistance and quality of support, with many noting that the platform acts as a reliable partner in business, helping them navigate challenges effectively. This level of support is crucial for small businesses that may lack extensive resources.
- G2 reviewers highlight that while Okendo is effective in creating social trust through positive customer sentiment, it may not match Birdeye's capabilities in competitive intelligence and digital media monitoring, which are essential for businesses aiming to stay ahead in their market.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
Okendo
Essential
$19.00
Per Month
Up to 200 orders per month
- For just $19/month, the Essentials plan has everything needed to start collecting customer reviews today. 14-day free trial. Easy setup.
Free Trial
Birdeye
Free Trial is available
Okendo
Free Trial is available
Ratings
Meets Requirements
9.3
3,393
9.0
223
Ease of Use
9.3
3,448
9.0
226
Ease of Setup
9.1
2,505
9.0
203
Ease of Admin
9.2
2,034
9.1
117
Quality of Support
9.4
3,228
9.4
220
Has the product been a good partner in doing business?
9.4
2,038
9.3
116
Product Direction (% positive)
9.4
3,351
9.5
221
Features by Category
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messenger
8.8
385
|
Verified
Not enough data
8.6
385
|
Verified
Not enough data
8.8
389
|
Verified
Not enough data
8.9
384
|
Verified
Not enough data
Channels
8.9
403
|
Verified
Not enough data
8.9
391
|
Verified
Not enough data
9.0
402
|
Verified
Not enough data
8.1
325
|
Verified
Not enough data
8.3
317
|
Verified
Not enough data
Customers
8.9
390
|
Verified
Not enough data
8.7
378
Not enough data
9.0
387
|
Verified
Not enough data
8.7
372
|
Verified
Not enough data
8.6
353
Not enough data
Agentic AI - Conversational Marketing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
30
Not enough data
8.5
30
Not enough data
8.5
31
Not enough data
Feature Not Available
Not enough data
8.7
31
Not enough data
Text Messaging
9.0
270
Not enough data
9.1
270
Not enough data
8.8
244
Not enough data
9.1
278
Not enough data
Feature Not Available
Not enough data
8.8
242
Not enough data
8.9
253
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
260
Not enough data
9.0
260
Not enough data
8.5
202
Not enough data
8.3
204
Not enough data
8.2
187
Not enough data
8.5
202
Not enough data
Agentic AI - SMS Marketing
7.5
37
Not enough data
7.6
38
Not enough data
7.8
37
Not enough data
7.6
36
Not enough data
7.6
36
Not enough data
7.7
37
Not enough data
Listing Management
8.9
455
|
Verified
Not enough data
8.8
423
|
Verified
Not enough data
8.5
382
Not enough data
8.8
448
|
Verified
Not enough data
Performance
8.9
496
|
Verified
Not enough data
9.1
503
|
Verified
Not enough data
Payment Processing
8.9
42
Not enough data
9.1
43
Not enough data
9.4
43
Not enough data
8.8
39
Not enough data
Administration
8.9
40
Not enough data
8.5
38
Not enough data
8.3
41
Not enough data
8.0
36
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.5
37
Not enough data
Payment Options
7.7
37
Not enough data
9.0
41
Not enough data
Security
8.5
36
Not enough data
Platform
8.6
37
Not enough data
8.4
38
Not enough data
Local Search Optimization
8.6
216
Not enough data
9.1
373
|
Verified
Not enough data
9.2
384
|
Verified
Not enough data
9.4
400
|
Verified
Not enough data
8.8
357
Not enough data
9.1
389
|
Verified
Not enough data
SEO Auditing & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SEO Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Content & Rankings
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content & Collaboration
8.6(won by default)
419
Not enough data
8.4(won by default)
412
Not enough data
8.7(won by default)
422
Not enough data
8.4(won by default)
402
Not enough data
8.8(won by default)
413
Not enough data
8.5(won by default)
412
Not enough data
Social Management
8.7(won by default)
470
Not enough data
9.0(won by default)
490
Not enough data
8.5(won by default)
448
Not enough data
8.9(won by default)
467
Not enough data
7.9(won by default)
432
Not enough data
8.3(won by default)
430
Not enough data
8.4(won by default)
385
Not enough data
Agentic AI - Social Media Management
8.0(won by default)
92
Not enough data
8.1(won by default)
91
Not enough data
7.9(won by default)
101
Not enough data
8.2(won by default)
94
Not enough data
8.1(won by default)
92
Not enough data
8.2(won by default)
92
Not enough data
8.3(won by default)
93
Not enough data
Analytics
8.7
492
Not enough data
8.9
486
Not enough data
8.7
465
Not enough data
8.0
414
Not enough data
Customization
8.5
421
Not enough data
8.2
404
Not enough data
8.6
431
Not enough data
8.4
412
Not enough data
Generative AI
8.7
355
Not enough data
8.7
355
Not enough data
Agentic AI - Experience Management
7.9
56
Not enough data
8.2
56
Not enough data
8.2
55
Not enough data
8.2
55
Not enough data
Responses
9.4
14
Not enough data
9.3
15
Not enough data
8.6
14
Not enough data
Automation - AI Agents
8.3
12
Not enough data
8.8
14
Not enough data
8.9
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
Platform
9.2
13
Not enough data
9.3
12
Not enough data
9.0
13
Not enough data
Autonomy - AI Agents
8.5
13
Not enough data
8.3
12
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Generative AI
8.8
16
Not enough data
9.0
13
Not enough data
Patient-Centered Functions
9.0
213
Not enough data
9.3
216
Not enough data
8.0
192
Not enough data
8.8
211
Not enough data
7.8
189
Not enough data
Operations
8.8
215
Not enough data
8.7
204
Not enough data
8.2
207
Not enough data
8.9
202
Not enough data
9.0
207
Not enough data
8.0
196
Not enough data
7.9
190
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
235
Not enough data
8.7
234
Not enough data
8.7
224
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
241
Not enough data
8.8
228
Not enough data
8.9
237
Not enough data
8.9
229
Not enough data
Feature Not Available
Not enough data
8.8
224
Not enough data
8.9
237
Not enough data
Generative AI
8.4
159
Not enough data
8.7
151
Not enough data
Collection
Not enough data
7.4
124
Not enough data
8.8
146
Not enough data
8.1
129
Not enough data
8.2
123
Not enough data
7.8
119
Agentic AI - Review Management
Not enough data
6.5
64
Not enough data
6.4
64
Moderation
Not enough data
8.8
129
Not enough data
8.7
127
Not enough data
8.2
119
Use Cases
Not enough data
9.3
146
Not enough data
7.8
120
Not enough data
8.5
137
Administration
Not enough data
8.4
131
Not enough data
7.9
120
Not enough data
7.9
135
Not enough data
8.7
125
Not enough data
6.5
108
Display Options
Not enough data
7.5
115
Not enough data
8.5
137
Not enough data
8.7
146
Not enough data
7.5
118
Generative AI
Not enough data
6.8
78
Feedback Management
8.7
520
Not enough data
Feature Not Available
Not enough data
9.0
604
Not enough data
Feedback Analysis
8.7
527
Not enough data
8.8
532
Not enough data
8.6
522
Not enough data
Feedback Sources
9.5
684
Not enough data
9.1
587
Not enough data
Feature Not Available
Not enough data
9.0
551
Not enough data
Generative AI
8.7
429
Not enough data
8.8
422
Not enough data
Survey Management
Not enough data
8.3
27
Not enough data
8.7
25
Not enough data
8.4
25
Not enough data
8.4
26
Survey Customization
Not enough data
8.5
25
Not enough data
8.8
25
Not enough data
8.4
24
Not enough data
7.2
24
Survey Insights
Not enough data
8.5
28
Not enough data
7.5
24
Not enough data
7.8
26
Not enough data
8.2
25
Agentic AI - Survey
Not enough data
7.3
13
Not enough data
7.2
13
Not enough data
7.3
13
Conversational Platform
8.8
389
Not enough data
Feature Not Available
Not enough data
8.8
344
Not enough data
8.9
315
Not enough data
Support Automation
8.7
334
Not enough data
8.7
342
Not enough data
8.8
335
Not enough data
8.6
301
Not enough data
Generative AI
8.4
238
Not enough data
8.4
236
Not enough data
Loyalty Experience
Not enough data
8.7
36
Not enough data
8.3
33
Not enough data
8.5
31
Not enough data
7.6
31
Not enough data
6.7
31
Not enough data
6.7
30
Loyalty Platform
Not enough data
8.0
29
Not enough data
8.0
30
Not enough data
8.0
28
Not enough data
7.1
29
Not enough data
8.4
33
Agentic AI - Loyalty Management
Not enough data
6.2
20
Not enough data
6.8
19
Not enough data
5.7
18
Not enough data
5.6
18
Generative AI
8.6
183
Not enough data
8.6
180
Not enough data
8.1
171
Not enough data
Communication
9.0
357
|
Verified
Not enough data
9.0
383
|
Verified
Not enough data
8.6
267
Not enough data
9.2
358
|
Verified
Not enough data
8.4
245
Not enough data
Internal Use
8.8
505
|
Verified
Not enough data
9.0
350
|
Verified
Not enough data
8.7
269
Not enough data
8.8
273
Not enough data
9.1
335
|
Verified
Not enough data
8.6
271
Not enough data
Content Generation - AI Content Creation Platforms
7.7
25
Not enough data
8.1
24
Not enough data
8.5
24
Not enough data
Management - AI Content Creation Platforms
7.9
22
Not enough data
8.6
24
Not enough data
8.6
24
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
8.6
50
4.4
6
8.5
50
4.2
6
8.6
50
4.4
6
Consumer Intelligence
9.2
1942
|
Verified
9.4
24
8.6
1438
|
Verified
6.7
17
8.8
1629
|
Verified
8.3
20
Reporting
Feature Not Available
7.0
15
8.8
1627
|
Verified
6.5
14
9.2
1971
|
Verified
8.1
18
Media Monitoring
8.7
1636
|
Verified
5.1
15
8.7
1479
|
Verified
5.0
15
8.4
1278
4.9
15
In-House Management
Feature Not Available
4.7
13
Feature Not Available
5.6
12
Generative AI
Feature Not Available
6.0
8
Agentic AI - Online Reputation Management
8.1
309
4.7
6
8.0
294
4.2
6
8.2
316
6.4
6
8.2
295
4.7
6
8.1
300
5.0
6
8.1
292
4.7
6
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
7
Not enough data
7.7
8
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.3
7
Not enough data
8.9
9
Not enough data
8.1
6
Not enough data
9.2
8
Not enough data
Automation
8.2
10
Not enough data
9.4
9
Not enough data
7.9
7
Not enough data
Autonomy
7.9
7
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Okendo are categorized as Online Reputation Management and Customer Advocacy
Unique Categories
Birdeye is categorized as SEO Tools, Chatbots, Social Media Suites, AI Agents For Business Operations, Marketing Automation, Answer Engine Optimization (AEO), Multi-Location Marketing Platforms, Local Listing Management, Local SEO, AI Content Creation Platforms, AI Customer Support Agents, Feedback Analytics, Experience Management, Payment Processing, Conversational Support, SMS Marketing, Patient Engagement, Conversational Marketing, Social Media Management, and Live Chat
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Okendo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.8%
Real Estate
9.4%
Construction
7.4%
Marketing and Advertising
6.3%
Medical Practice
6.1%
Other
61.0%
Retail
22.2%
Consumer Goods
19.6%
Apparel & Fashion
17.0%
Health, Wellness and Fitness
10.0%
Cosmetics
9.6%
Other
21.7%
Discussions
How do you delete a review you post on this site?
7 Comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 Comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 Comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
What is Okendo used for?
1 Comment
GG
Okendo is used by eCommerce brands to collect and showcase customer reviews, ratings, photos, and videos on their websites. It helps businesses build trust,...Read more
Okendo has no more discussions with answers
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