Compare Birdeye and Mention 
At a Glance
Market Segments
Small-Business (48.3% of reviews)
Small-Business (63.4% of reviews)
Entry-Level Pricing
Contact Us
Starting at $599.00
Birdeye
Star Rating
(4,044)4.7 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansMention
Star Rating
(442)4.3 out of 5
Market Segments
Small-Business (63.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $599.00
Learn more about MentionSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Birdeye excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Mention. Users appreciate its ability to consolidate reviews into a single platform, making it easier to manage online reputation effectively.
- Users say that Mention offers a robust solution for tracking brand and keyword mentions across various channels, with features like real-time alerts and extensive coverage. This capability is particularly valued by those needing to stay informed about important conversations online.
- Reviewers mention that Birdeye's ease of use is a standout feature, with many praising its intuitive interface that simplifies the process of managing customer feedback. This user-friendly design contributes to its high ratings in user experience.
- According to verified reviews, Mention is recognized for its collaborative features, making it a suitable choice for teams. Users highlight its simplicity and reliability, which help in efficiently finding specific information across the web.
- G2 reviewers report that while Mention has a strong focus on social media monitoring, it may not meet the diverse needs of all users as effectively as Birdeye, which offers a more comprehensive suite of tools for managing online reputation and customer interactions.
- Users say that Birdeye's support quality is highly rated, with many noting the responsiveness and helpfulness of the support team. This level of service enhances the overall user experience, making it a preferred choice for businesses looking for reliable assistance.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
Mention
Company Plan
Starting at $599.00
Complete media monitoring solution with advanced social listening, sentiment analysis, and competitive intelligence. Tailored to your organization's specific monitoring needs and scale.
- Unlimited users
- 10+ Basic, Standard and Boolean-search based alerts
- 50,000 mentions
Free Trial
Birdeye
Free Trial is available
Mention
Free Trial is available
Ratings
Meets Requirements
9.3
3,470
8.4
385
Ease of Use
9.3
3,526
8.8
389
Ease of Setup
9.1
2,582
8.8
170
Ease of Admin
9.3
2,119
8.7
166
Quality of Support
9.4
3,304
8.5
289
Has the product been a good partner in doing business?
9.4
2,121
8.5
153
Product Direction (% positive)
9.4
3,411
8.0
381
Features by Category
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messenger
8.8
384
|
Verified
Not enough data
8.5
384
|
Verified
Not enough data
8.8
388
|
Verified
Not enough data
8.9
383
|
Verified
Not enough data
Channels
8.9
402
|
Verified
Not enough data
8.9
390
|
Verified
Not enough data
9.0
401
|
Verified
Not enough data
8.1
324
|
Verified
Not enough data
8.3
316
|
Verified
Not enough data
Customers
8.9
389
|
Verified
Not enough data
8.7
378
Not enough data
9.0
387
|
Verified
Not enough data
8.7
372
|
Verified
Not enough data
8.6
353
Not enough data
Agentic AI - Conversational Marketing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
30
Not enough data
8.4
29
Not enough data
8.4
30
Not enough data
Feature Not Available
Not enough data
8.7
31
Not enough data
Text Messaging
9.0
270
Not enough data
9.1
270
Not enough data
8.7
243
Not enough data
9.1
280
Not enough data
Feature Not Available
Not enough data
8.8
241
Not enough data
8.9
254
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
259
Not enough data
9.0
259
Not enough data
8.5
201
Not enough data
8.4
203
Not enough data
8.3
186
Not enough data
8.5
201
Not enough data
Agentic AI - SMS Marketing
7.5
37
Not enough data
7.7
38
Not enough data
7.8
37
Not enough data
7.6
36
Not enough data
7.6
36
Not enough data
7.7
37
Not enough data
Listing Management
8.9
455
|
Verified
Not enough data
8.8
424
|
Verified
Not enough data
8.6
383
Not enough data
8.8
447
|
Verified
Not enough data
Performance
8.9
497
|
Verified
Not enough data
9.1
505
|
Verified
Not enough data
Payment Processing
8.9
41
Not enough data
9.1
42
Not enough data
9.4
42
Not enough data
8.8
38
Not enough data
Administration
8.8
39
Not enough data
8.5
37
Not enough data
8.3
40
Not enough data
8.0
35
Not enough data
8.5
36
Not enough data
8.6
36
Not enough data
8.5
36
Not enough data
Payment Options
7.6
36
Not enough data
9.0
41
Not enough data
Security
8.5
35
Not enough data
Platform
8.5
36
Not enough data
8.4
37
Not enough data
Local Search Optimization
8.6
214
Not enough data
9.1
374
|
Verified
Not enough data
9.2
383
|
Verified
Not enough data
9.4
403
|
Verified
Not enough data
8.8
357
Not enough data
9.1
389
|
Verified
Not enough data
SEO Auditing & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SEO Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Content & Rankings
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content & Collaboration
8.6(won by default)
420
Feature Not Available
8.4(won by default)
413
Feature Not Available
8.7(won by default)
422
Feature Not Available
8.4(won by default)
402
Feature Not Available
8.8(won by default)
413
Feature Not Available
8.5(won by default)
412
Feature Not Available
Social Management
8.7(won by 0.3)
475
8.4
22
9.0(won by default)
495
Feature Not Available
8.5(won by default)
447
Feature Not Available
8.9(won by default)
469
Feature Not Available
7.9(won by default)
431
Feature Not Available
8.3(won by default)
429
Feature Not Available
8.4(won by default)
384
Not enough data
Agentic AI - Social Media Management
8.0(won by default)
93
Feature Not Available
8.1(won by default)
91
Feature Not Available
7.9(won by default)
101
Feature Not Available
8.2(won by default)
94
Feature Not Available
8.1(won by default)
92
Feature Not Available
8.2(won by default)
93
Feature Not Available
8.4(won by default)
95
Feature Not Available
Media Channels
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
15
Geographic Coverage
Not enough data
9.0
14
Not enough data
8.9
14
Not enough data
8.5
13
Reporting
Not enough data
8.7
15
Not enough data
8.2
15
Not enough data
8.5
13
Not enough data
7.9
13
Agentic AI - Media Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.7
492
Not enough data
8.9
486
Not enough data
8.7
464
Not enough data
8.0
414
Not enough data
Customization
8.5
421
Not enough data
8.2
404
Not enough data
8.6
431
Not enough data
8.4
412
Not enough data
Generative AI
8.7
355
Not enough data
8.7
355
Not enough data
Agentic AI - Experience Management
7.9
56
Not enough data
8.2
56
Not enough data
8.2
55
Not enough data
8.2
55
Not enough data
Responses
9.4
14
Not enough data
9.3
15
Not enough data
8.6
14
Not enough data
Automation - AI Agents
8.3
12
Not enough data
8.8
14
Not enough data
8.9
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
Platform
9.2
13
Not enough data
9.3
12
Not enough data
9.0
13
Not enough data
Autonomy - AI Agents
8.5
13
Not enough data
8.3
12
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Generative AI
8.8
17
Not enough data
9.0
13
Not enough data
Patient-Centered Functions
9.0
212
Not enough data
9.3
215
Not enough data
8.0
190
Not enough data
8.8
210
Not enough data
7.8
187
Not enough data
Operations
8.8
213
Not enough data
8.6
202
Not enough data
8.2
205
Not enough data
8.8
200
Not enough data
9.0
205
Not enough data
8.0
194
Not enough data
7.9
188
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
234
Not enough data
8.7
232
Not enough data
8.7
223
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
239
Not enough data
8.8
226
Not enough data
8.9
236
Not enough data
8.9
228
Not enough data
Feature Not Available
Not enough data
8.8
223
Not enough data
8.9
236
Not enough data
Generative AI
8.4
158
Not enough data
8.7
150
Not enough data
Feedback Management
8.7
518
Not enough data
Feature Not Available
Not enough data
9.0
603
Not enough data
Feedback Analysis
8.7
524
Not enough data
8.8
530
Not enough data
8.6
519
Not enough data
Feedback Sources
9.5
684
Not enough data
9.1
585
Not enough data
Feature Not Available
Not enough data
9.0
548
Not enough data
Generative AI
8.7
426
Not enough data
8.8
419
Not enough data
Conversational Platform
8.8
388
Not enough data
Feature Not Available
Not enough data
8.8
343
Not enough data
8.9
314
Not enough data
Support Automation
8.7
333
Not enough data
8.7
341
Not enough data
8.8
334
Not enough data
8.6
300
Not enough data
Generative AI
8.4
237
Not enough data
8.4
235
Not enough data
Monitoring & Listening
Not enough data
8.2
255
Not enough data
7.8
239
Not enough data
8.8
11
Not enough data
8.3
10
Not enough data
6.7
8
Not enough data
6.7
6
Agentic AI - Social Media Listening Tools
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Data Management & Analysis
Not enough data
7.6
224
Not enough data
8.3
230
Not enough data
8.9
11
Not enough data
7.9
8
Generative AI
8.6
183
Not enough data
8.6
180
Not enough data
8.1
171
Not enough data
Communication
9.0
357
|
Verified
Not enough data
9.1
383
|
Verified
Not enough data
8.6
267
Not enough data
9.2
358
|
Verified
Not enough data
8.4
244
Not enough data
Internal Use
8.8
502
|
Verified
Not enough data
9.0
350
|
Verified
Not enough data
8.7
269
Not enough data
8.8
273
Not enough data
9.2
335
|
Verified
Not enough data
8.6
270
Not enough data
Content Generation - AI Content Creation Platforms
7.7
25
Not enough data
8.1
24
Not enough data
8.5
24
Not enough data
Management - AI Content Creation Platforms
7.9
22
Not enough data
8.6
24
Not enough data
8.6
24
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
8.6
49
Not enough data
8.4
49
Not enough data
8.6
49
Not enough data
Consumer Intelligence
9.3
1990
|
Verified
Not enough data
8.6
1433
|
Verified
Not enough data
8.8
1626
|
Verified
Not enough data
Reporting
Feature Not Available
Not enough data
8.8
1636
|
Verified
Not enough data
9.2
2005
|
Verified
Not enough data
Media Monitoring
8.7
1640
|
Verified
Not enough data
8.7
1494
|
Verified
Not enough data
8.4
1271
Not enough data
In-House Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Online Reputation Management
8.1
310
Not enough data
8.0
289
Not enough data
8.2
330
Not enough data
8.2
292
Not enough data
8.1
296
Not enough data
8.1
289
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
7
Not enough data
7.7
8
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.3
7
Not enough data
8.9
9
Not enough data
8.1
6
Not enough data
9.2
8
Not enough data
Automation
8.2
10
Not enough data
9.4
8
Not enough data
7.9
7
Not enough data
Autonomy
7.9
7
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Mention are categorized as Social Media Management
Unique Categories
Birdeye is categorized as Online Reputation Management, SEO Tools, Chatbots, Social Media Suites, AI Agents For Business Operations, Marketing Automation, Answer Engine Optimization (AEO), Multi-Location Marketing Platforms, Local Listing Management, Local SEO, AI Content Creation Platforms, AI Customer Support Agents, Feedback Analytics, Experience Management, Payment Processing, Conversational Support, SMS Marketing, Patient Engagement, Customer Advocacy, Conversational Marketing, and Live Chat
Mention is categorized as Media Monitoring and Social Media Listening Tools
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Mention
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.8%
Real Estate
9.5%
Construction
7.3%
Marketing and Advertising
6.4%
Medical Practice
6.2%
Other
60.8%
Marketing and Advertising
10.8%
Internet
10.3%
Information Technology and Services
7.4%
Computer Software
5.7%
Public Relations and Communications
4.1%
Other
61.6%
Discussions
How do you delete a review you post on this site?
7 Comments
JC
Hi Kurt, to delete a G2 review, you can contact G2 support or log into your G2 profile. If you're referencing a review you left on a Birdeye site, feel free...Read more
What is BirdEye?
4 Comments
JS
It’s an Online Reputation and Social Media Management Platform.Read more
Are BirdEye reviews fake?
2 Comments
BW
Birdeye reviews are not fake. They aggregate reviews across the web from various sources such as Facebook and Google. Reviews can also be directly posted to...Read more
What is Mention used for?
1 Comment
BD
Mention is the marketer's best friend, allowing them to tackle multiple online marketing challenges. The platform seamlessly integrates social listening and...Read more
Do you offer a free trial?
1 Comment
Official Response from Mention
Yes, you can try our product for 14 days.Read more
Mention has no more discussions with answers
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