Compare Birdeye and Medallia Customer Experience 
At a Glance
Market Segments
Small-Business (49.2% of reviews)
Enterprise (67.0% of reviews)
Entry-Level Pricing
Contact Us
Contact Us Per Year
Birdeye
Star Rating
(3,917)4.7 out of 5
Market Segments
Small-Business (49.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansMedallia Customer Experience
Star Rating
(199)4.5 out of 5
Market Segments
Enterprise (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Birdeye excels in user-friendliness, with many users highlighting its intuitive interface that makes managing online reputation straightforward. One user mentioned, "It makes managing online reputation simple and efficient, especially when responding to clients quickly."
- Users say that Medallia Customer Experience offers a solid solution for small to mid-sized businesses, with features like Medallia Agile Research being described as "straightforward and easy to use." This suggests that while it may not be as widely adopted as Birdeye, it still meets the needs of its target audience effectively.
- Reviewers mention that Birdeye's strong focus on SEO benefits is a significant advantage, making it easier for businesses to enhance their online visibility. Users appreciate how "it is very easy to use and the SEO is a huge benefit," which can be crucial for small businesses looking to grow.
- According to verified reviews, Medallia Customer Experience faces challenges in setup and administration, with users noting that it can be less intuitive compared to Birdeye. This is reflected in feedback about needing to embrace a shift in strategy, indicating that some users find the platform requires more effort to adapt to their workflows.
- G2 reviewers highlight that Birdeye's extensive review management capabilities allow users to connect all reviews in one space, streamlining the process significantly. This feature is particularly praised for its efficiency, making it a preferred choice for businesses that prioritize reputation management.
- Users report that while Medallia Customer Experience has a strong product direction, it may not match the overall satisfaction levels seen with Birdeye. The feedback suggests that while Medallia is a reliable partner, Birdeye's higher ratings in support and ease of use make it a more favorable option for many users.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
Free Trial
Birdeye
Free Trial is available
Medallia Customer Experience
Free Trial is available
Ratings
Meets Requirements
9.3
3,368
8.7
146
Ease of Use
9.3
3,424
8.6
155
Ease of Setup
9.1
2,484
7.4
112
Ease of Admin
9.2
2,014
7.7
83
Quality of Support
9.4
3,203
8.5
128
Has the product been a good partner in doing business?
9.4
2,016
8.7
87
Product Direction (% positive)
9.4
3,330
9.6
140
Features by Category
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messenger
8.8
384
|
Verified
Not enough data
8.6
384
|
Verified
Not enough data
8.8
388
|
Verified
Not enough data
8.9
383
|
Verified
Not enough data
Channels
8.9
402
|
Verified
Not enough data
8.9
390
|
Verified
Not enough data
9.0
401
|
Verified
Not enough data
8.1
324
|
Verified
Not enough data
8.3
316
|
Verified
Not enough data
Customers
8.9
389
|
Verified
Not enough data
8.7
377
Not enough data
9.0
386
|
Verified
Not enough data
8.7
371
|
Verified
Not enough data
8.6
352
Not enough data
Agentic AI - Conversational Marketing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
29
Not enough data
8.4
29
Not enough data
8.4
30
Not enough data
Feature Not Available
Not enough data
8.6
30
Not enough data
Text Messaging
9.0
269
Not enough data
9.1
269
Not enough data
8.7
243
Not enough data
9.0
277
Not enough data
Feature Not Available
Not enough data
8.8
241
Not enough data
8.9
252
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
259
Not enough data
9.0
259
Not enough data
8.5
201
Not enough data
8.3
203
Not enough data
8.2
186
Not enough data
8.5
201
Not enough data
Agentic AI - SMS Marketing
7.5
36
Not enough data
7.6
37
Not enough data
7.8
36
Not enough data
7.6
35
Not enough data
7.6
35
Not enough data
7.6
36
Not enough data
Listing Management
8.9
453
|
Verified
Not enough data
8.8
421
|
Verified
Not enough data
8.5
379
Not enough data
8.8
445
|
Verified
Not enough data
Performance
8.9
492
|
Verified
Not enough data
9.0
499
|
Verified
Not enough data
Payment Processing
8.9
42
Not enough data
9.1
43
Not enough data
9.4
43
Not enough data
8.8
39
Not enough data
Administration
8.9
40
Not enough data
8.5
38
Not enough data
8.3
41
Not enough data
8.0
36
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.5
37
Not enough data
Payment Options
7.7
37
Not enough data
9.0
41
Not enough data
Security
8.5
36
Not enough data
Platform
8.6
37
Not enough data
8.4
38
Not enough data
Local Search Optimization
8.6
214
Not enough data
9.1
371
|
Verified
Not enough data
9.2
382
|
Verified
Not enough data
9.4
398
|
Verified
Not enough data
8.8
355
Not enough data
9.1
387
|
Verified
Not enough data
SEO Auditing & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SEO Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Content & Rankings
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content & Collaboration
8.6(won by default)
417
Not enough data
8.4(won by default)
409
Not enough data
8.7(won by default)
419
Not enough data
8.4(won by default)
400
Not enough data
8.8(won by default)
410
Not enough data
8.5(won by default)
410
Not enough data
Social Management
8.7(won by default)
467
Not enough data
9.0(won by default)
487
Not enough data
8.5(won by default)
446
Not enough data
8.8(won by default)
465
Not enough data
7.9(won by default)
430
Not enough data
8.4(won by default)
428
Not enough data
8.4(won by default)
383
Not enough data
Agentic AI - Social Media Management
7.9(won by default)
91
Not enough data
8.1(won by default)
89
Not enough data
7.9(won by default)
99
Not enough data
8.2(won by default)
92
Not enough data
8.1(won by default)
91
Not enough data
8.2(won by default)
90
Not enough data
8.3(won by default)
91
Not enough data
Analytics
8.7
491
9.4
54
8.9
485
9.2
54
8.7
464
8.7
47
8.0
413
5.8
42
Customization
8.5
420
8.5
50
8.2
403
7.9
45
8.6
430
8.5
44
8.4
411
8.2
43
Generative AI
8.6
354
6.5
24
8.7
354
6.4
24
Agentic AI - Experience Management
7.9
55
Not enough data
8.2
55
7.7
5
8.2
54
Not enough data
8.1
54
Not enough data
Responses
9.4
13
Not enough data
9.3
14
Not enough data
8.5
13
Not enough data
Automation - AI Agents
8.2
11
Not enough data
8.7
13
Not enough data
8.8
11
Not enough data
8.8
11
Not enough data
9.1
11
Not enough data
Platform
9.2
12
Not enough data
9.2
11
Not enough data
8.9
12
Not enough data
Autonomy - AI Agents
8.5
12
Not enough data
8.3
11
Not enough data
8.5
11
Not enough data
8.2
11
Not enough data
Generative AI
8.7
15
Not enough data
8.9
12
Not enough data
Patient-Centered Functions
9.0
212
Not enough data
9.3
215
Not enough data
8.0
191
Not enough data
8.8
210
Not enough data
7.8
188
Not enough data
Operations
8.8
214
Not enough data
8.7
203
Not enough data
8.2
206
Not enough data
8.9
201
Not enough data
9.0
206
Not enough data
8.0
195
Not enough data
7.9
189
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
233
Not enough data
8.6
232
Not enough data
8.7
223
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
239
Not enough data
8.8
226
Not enough data
8.9
235
Not enough data
8.9
227
Not enough data
Feature Not Available
Not enough data
8.8
222
Not enough data
8.9
235
Not enough data
Generative AI
8.3
156
Not enough data
8.7
149
Not enough data
Feedback Management
8.7
519
8.3
43
Feature Not Available
8.5
41
9.0
603
8.4
48
Feedback Analysis
8.7
526
8.1
47
8.8
531
8.4
47
8.6
521
9.3
48
Feedback Sources
9.5
683
8.3
37
9.1
586
9.2
45
Feature Not Available
7.1
34
8.9
550
8.1
37
Generative AI
8.7
428
6.7
21
8.8
421
6.5
23
Conversational Platform
8.8
387
Not enough data
Feature Not Available
Not enough data
8.8
342
Not enough data
8.9
313
Not enough data
Support Automation
8.7
332
Not enough data
8.7
340
Not enough data
8.8
333
Not enough data
8.6
299
Not enough data
Generative AI
8.4
236
Not enough data
8.4
234
Not enough data
Generative AI
8.6
181
Not enough data
8.6
178
Not enough data
8.1
169
Not enough data
Communication
9.0
355
|
Verified
Not enough data
9.0
381
|
Verified
Not enough data
8.6
266
Not enough data
9.1
355
|
Verified
Not enough data
8.4
244
Not enough data
Internal Use
8.8
503
|
Verified
Not enough data
9.0
348
|
Verified
Not enough data
8.7
268
Not enough data
8.8
272
Not enough data
9.1
333
|
Verified
Not enough data
8.6
270
Not enough data
Content Generation - AI Content Creation Platforms
7.7
24
Not enough data
8.0
23
Not enough data
8.5
23
Not enough data
Management - AI Content Creation Platforms
7.8
21
Not enough data
8.6
23
Not enough data
8.6
23
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
8.6
49
Not enough data
8.4
49
Not enough data
8.6
49
Not enough data
Consumer Intelligence
9.2
1925
|
Verified
Not enough data
8.6
1436
|
Verified
Not enough data
8.8
1625
|
Verified
Not enough data
Reporting
Feature Not Available
Not enough data
8.8
1620
|
Verified
Not enough data
9.2
1962
|
Verified
Not enough data
Media Monitoring
8.7
1634
|
Verified
Not enough data
8.7
1475
|
Verified
Not enough data
8.4
1276
Not enough data
In-House Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Online Reputation Management
8.1
307
Not enough data
8.0
292
Not enough data
8.2
306
Not enough data
8.2
291
Not enough data
8.1
296
Not enough data
8.1
290
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.6
6
Not enough data
7.6
7
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.6
6
Not enough data
8.8
8
Not enough data
8.0
5
Not enough data
9.0
7
Not enough data
Automation
8.0
9
Not enough data
9.4
8
Not enough data
7.5
6
Not enough data
Autonomy
7.8
6
Not enough data
8.1
7
Not enough data
7.6
7
Not enough data
7.9
7
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Medallia Customer Experience are categorized as Feedback Analytics and Experience Management
Unique Categories
Birdeye is categorized as Online Reputation Management, SEO Tools, Chatbots, Social Media Suites, AI Agents For Business Operations, Marketing Automation, Answer Engine Optimization (AEO), Multi-Location Marketing Platforms, Local Listing Management, Local SEO, AI Content Creation Platforms, AI Customer Support Agents, Payment Processing, Conversational Support, SMS Marketing, Patient Engagement, Customer Advocacy, Conversational Marketing, Social Media Management, and Live Chat
Medallia Customer Experience has no unique categories
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.8%
Real Estate
9.4%
Construction
7.4%
Marketing and Advertising
6.2%
Medical Practice
6.2%
Other
61.1%
Hospitality
14.3%
Financial Services
10.4%
Information Technology and Services
7.7%
Retail
6.6%
Telecommunications
5.5%
Other
55.5%
Alternatives
Discussions
How do you delete a review you post on this site?
7 Comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 Comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 Comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
Medallia Customer Experience has no discussions with answers
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