# Birdeye vs Medallia Agent Connect Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Birdeye excels in user satisfaction, boasting a significantly higher overall score compared to Medallia Agent Connect. Users appreciate its **user-friendly interface** and the extensive range of features that enhance review management and customer engagement.
- **According to verified reviews** , Birdeye's implementation process is praised for its **intuitive onboarding** , making it easier for businesses to get started quickly. In contrast, while Medallia Agent Connect is noted for its ease of use, some users feel it lacks the same level of comprehensive support during setup.
- **Users say** that Birdeye's customer support is a standout feature, with many highlighting the **quick response times** and helpfulness of the support team. This contrasts with Medallia Agent Connect, where users have expressed a desire for more robust support options, despite acknowledging the quality of assistance they do receive.
- **Reviewers mention** that Birdeye's reporting tools are particularly effective, allowing users to gain valuable insights from their reviews. Users have noted that the **custom reports and dashboards** help them make informed decisions, while Medallia Agent Connect's reporting features, although functional, do not offer the same depth of customization.
- **According to recent feedback** , Birdeye's integration capabilities are a game changer for many users, enabling seamless connections across various platforms for social media and review engagement. In comparison, while Medallia Agent Connect provides useful tools for gathering feedback, it lacks the same level of integration flexibility that users find beneficial in Birdeye.
- **Users highlight** that both platforms are effective in gathering customer feedback, but Birdeye's ability to automate processes, such as managing office listings and marketing posts, gives it an edge in terms of **time-saving features**. Medallia Agent Connect, while effective for performance tracking, does not offer the same level of automation that users find advantageous in their daily operations.



| | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 4,084 | 276 | 
| **Largest Market Segment** | Small-Business (48.0% of reviews) | Mid-Market (55.8% of reviews) | 
| **Entry Level Price** | Contact Us | No pricing available | 

---
## Top Pros & Cons

### Birdeye

Pros:
- Ease of Use (1019 reviews)
- Helpful (1009 reviews)

Cons:
- Missing Features (232 reviews)
- Improvement Needed (158 reviews)

### Medallia Agent Connect


Cons:
- Expensive (1 reviews)
- Expensive Features (1 reviews)

---
## Ratings Comparison
| Rating | Birdeye | Medallia Agent Connect | 
|---|---|---|
  | **Meets Requirements** | 9.3 (3504 reviews) | 9.0 (182 reviews) | 
  | **Ease of Use** | 9.3 (3560 reviews) | 9.2 (183 reviews) | 
  | **Ease of Setup** | 9.1 (2612 reviews) | 9.1 (99 reviews) | 
  | **Ease of Admin** | 9.3 (2149 reviews) | 9.0 (95 reviews) | 
  | **Quality of Support** | 9.4 (3337 reviews) | 9.3 (162 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (2150 reviews) | 9.3 (97 reviews) | 
  | **Product Direction (% positive)** | 9.4 (3434 reviews) | 8.5 (166 reviews) | 

---
## Pricing

### Birdeye

#### Entry-Level Pricing

Plan: Starter

Price: Contact Us

Description: Improve reputation and rank at the top of local search.

Key Features:
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI

[Browse all 3 editions](https://www.g2.com/products/birdeye/pricing)

#### Free Trial

Yes

### Medallia Agent Connect

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **Medallia Agent Connect** | N/A | N/A |

#### Email Marketing

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Building and Personalizing Emails** | Not enough data | Not enough data | 
| **Sending Outbound Emails** | Not enough data | Not enough data | 
| **Manage Email Deliverability** | Not enough data | Not enough data | 
| **Automated Email Responses** | Not enough data | Not enough data | 

#### Online Marketing

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Landing Pages and Forms** | Not enough data | Not enough data | 
| **Dynamic Content** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 
| **Mobile Optimized** | Not enough data | Not enough data | 
| **Search Tracking and Optimization** | Not enough data | Not enough data | 

#### Lead Management

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Marketing Lead Database** | Not enough data | Not enough data | 
| **Data Quality Management** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Lead Scoring and Grading** | Not enough data | Not enough data | 
| **Lead Nurturing** | Not enough data | Not enough data | 
| **Online Behavior Tracking** | Not enough data | Not enough data | 
| **Automated Alerts and Tasks** | Not enough data | Not enough data | 
| **CRM Lead Integration** | Not enough data | Not enough data | 

#### Campaign Management

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Program Management** | Not enough data | Not enough data | 
| **Event / Webinar Marketing** | Not enough data | Not enough data | 
| **Calendaring** | Not enough data | Not enough data | 
| **Budgeting** | Not enough data | Not enough data | 

#### Social

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Social Listening** | Not enough data | Not enough data | 
| **Social Sharing** | Not enough data | Not enough data | 
| **Social Campaigns** | Not enough data | Not enough data | 
| **Social Media Engagement** | Not enough data | Not enough data | 
| **Social Media Advertising** | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Basic Reporting** | Not enough data | Not enough data | 
| **Web Analytics** | Not enough data | Not enough data | 
| **ROI Analytics** | Not enough data | Not enough data | 
| **Revenue Analytics** | Not enough data | Not enough data | 
| **SEO / Keyword Analytics** | Not enough data | Not enough data | 

#### Platform

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Customization ** | Not enough data | Not enough data | 
| **Workflow Capability** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | 9.7 (5 reviews) | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Output Document Generation** | Not enough data | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Integration

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.7/10 | 472 |
| **Medallia Agent Connect** | N/A | N/A |

#### Messenger

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Sequencing** | 8.8 (383 reviews) ✓ Verified | Not enough data | 
| **AI** | 8.5 (383 reviews) ✓ Verified | Not enough data | 
| **Live Chat** | 8.8 (387 reviews) ✓ Verified | Not enough data | 
| **Customization Interface** | 8.8 (382 reviews) ✓ Verified | Not enough data | 

#### Channels

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Social Media** | 8.9 (401 reviews) ✓ Verified | Not enough data | 
| **Website** | 8.9 (389 reviews) ✓ Verified | Not enough data | 
| **Text Message (SMS)** | 9.0 (400 reviews) ✓ Verified | Not enough data | 
| **Voice Assistants** | 8.1 (323 reviews) ✓ Verified | Not enough data | 
| **Other** | 8.3 (315 reviews) ✓ Verified | Not enough data | 

#### Customers

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Targeting** | 8.9 (388 reviews) ✓ Verified | Not enough data | 
| **Profiles** | 8.7 (377 reviews) | Not enough data | 
| **Analytics** | 9.0 (386 reviews) ✓ Verified | Not enough data | 
| **Lead Gathering** | 8.7 (371 reviews) ✓ Verified | Not enough data | 
| **Sales Conversion** | 8.6 (352 reviews) | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | 8.3 (30 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (29 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (30 reviews) | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | 8.7 (31 reviews) | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.4/10 | 329 |
| **Medallia Agent Connect** | N/A | N/A |

#### Text Messaging

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Bulk SMS** | 9.0 (270 reviews) | Not enough data | 
| **Two-Way Text Messaging** | 9.1 (270 reviews) | Not enough data | 
| **Text Scheduler** | 8.7 (243 reviews) | Not enough data | 
| **Automatic Replies** | 9.1 (280 reviews) | Not enough data | 
| **Automatic URL Shortening** | Feature Not Available | Not enough data | 
| **MMS Marketing** | 8.8 (241 reviews) | Not enough data | 
| **Personalization** | 8.9 (254 reviews) | Not enough data | 
| **Transactional SMS** | Feature Not Available | Not enough data | 

#### SMS Platform

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Reporting** | 9.0 (260 reviews) | Not enough data | 
| **Automation** | 9.0 (259 reviews) | Not enough data | 
| **White Label** | 8.5 (201 reviews) | Not enough data | 
| **Text-to-Landline** | 8.4 (203 reviews) | Not enough data | 
| **Short Codes** | 8.3 (186 reviews) | Not enough data | 
| **API Integration** | 8.5 (201 reviews) | Not enough data | 

#### Agentic AI - SMS Marketing

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (37 reviews) | Not enough data | 
| **Multi-step Planning** | 7.7 (38 reviews) | Not enough data | 
| **Cross-system Integration** | 7.8 (37 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.6 (36 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (36 reviews) | Not enough data | 
| **Decision Making** | 7.7 (37 reviews) | Not enough data | 

### Local Listing Management

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.8/10 | 583 |
| **Medallia Agent Connect** | N/A | N/A |

#### Listing Management

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Network Directory** | 8.9 (455 reviews) ✓ Verified | Not enough data | 
| **Data Aggregators** | 8.8 (424 reviews) ✓ Verified | Not enough data | 
| **Duplicate Monitoring** | 8.6 (383 reviews) | Not enough data | 
| **Optimization** | 8.8 (447 reviews) ✓ Verified | Not enough data | 

#### Performance

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Real-Time Updates** | 8.9 (497 reviews) ✓ Verified | Not enough data | 
| **Analytics** | 9.1 (505 reviews) ✓ Verified | Not enough data | 

### Payment Processing

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.6/10 | 46 |
| **Medallia Agent Connect** | N/A | N/A |

#### Payment Processing

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Encryption** | 8.9 (41 reviews) | Not enough data | 
| **Credit Card Processing** | 9.1 (43 reviews) | Not enough data | 
| **Mobile Payments** | 9.4 (43 reviews) | Not enough data | 
| **Digital Wallet Integration** | 8.8 (38 reviews) | Not enough data | 

#### Administration

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Reporting & Analytics** | 8.9 (40 reviews) | Not enough data | 
| **E-commerce Integration** | 8.5 (37 reviews) | Not enough data | 
| **Processing Fees** | 8.3 (40 reviews) | Not enough data | 
| **POS Integration** | 8.0 (35 reviews) | Not enough data | 
| **Omnichannel** | 8.5 (36 reviews) | Not enough data | 
| **Levels 1 & 2** | 8.6 (36 reviews) | Not enough data | 
| **Level 3** | 8.5 (36 reviews) | Not enough data | 

#### Payment Options

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Multi-Currency** | 7.6 (36 reviews) | Not enough data | 
| **Online payment portal** | 9.0 (42 reviews) | Not enough data | 

#### Security

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **POS Verification** | 8.5 (35 reviews) | Not enough data | 

#### Platform

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Accounting integration** | 8.5 (36 reviews) | Not enough data | 
| **E-commerce Integration** | 8.4 (37 reviews) | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **Medallia Agent Connect** | 9.0/10 | 114 |

#### Quality Assurance

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Evaluation** | Not enough data | 9.1 (100 reviews) | 
| **Calibration** | Not enough data | 8.9 (88 reviews) | 
| **Reports** | Not enough data | 8.5 (92 reviews) | 

#### Engagement

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Feedback** | Not enough data | 9.1 (93 reviews) | 
| **Dashboards** | Not enough data | 9.0 (102 reviews) | 
| **Training** | Not enough data | 8.7 (84 reviews) | 

#### Performance

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Integrations** | Not enough data | 9.1 (90 reviews) | 
| **Compliance** | Not enough data | 9.2 (74 reviews) | 

#### Generative AI

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Local SEO

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 9.0/10 | 439 |
| **Medallia Agent Connect** | N/A | N/A |

#### Local Search Optimization

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Rank Tracking** | 8.6 (214 reviews) | Not enough data | 
| **Online Listings** | 9.1 (374 reviews) ✓ Verified | Not enough data | 
| **Google My Business** | 9.2 (383 reviews) ✓ Verified | Not enough data | 
| **Reputation Management** | 9.4 (404 reviews) ✓ Verified | Not enough data | 
| **Social Media** | 8.8 (358 reviews) | Not enough data | 
| **Dashboards and Reporting** | 9.1 (391 reviews) ✓ Verified | Not enough data | 

### SEO Tools

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **Medallia Agent Connect** | N/A | N/A |

#### SEO Auditing & Monitoring

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **SEO Alerting** | Not enough data | Not enough data | 
| **SEO Auditing** | Not enough data | Not enough data | 
| **SEO Change Tracking** | Not enough data | Not enough data | 
| **Technical SEO** | Not enough data | Not enough data | 

#### Agentic AI - SEO Tools

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### SEO Content & Rankings

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Link Building** | Not enough data | Not enough data | 
| **Keyword Research** | Not enough data | Not enough data | 
| **SERP Rank Tracking** | Not enough data | Not enough data | 
| **Localization** | Not enough data | Not enough data | 
| **Content Insights** | Not enough data | Not enough data | 

#### SEO Reporting

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Competitor Analysis** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Custom Reports** | Not enough data | Not enough data | 
| **White Label** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Social Media Management

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.4/10 | 543 |
| **Medallia Agent Connect** | N/A | N/A |

#### Content & Collaboration

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Content Calendar** | 8.6 (420 reviews) | Not enough data | 
| **Content Library** | 8.4 (413 reviews) | Not enough data | 
| **Shared Inbox** | 8.7 (422 reviews) | Not enough data | 
| **Approval Workflows** | 8.4 (402 reviews) | Not enough data | 
| **Users and Permissions** | 8.8 (413 reviews) | Not enough data | 
| **Content Creation** | 8.5 (412 reviews) | Not enough data | 

#### Social Management

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Social Analytics** | 8.7 (476 reviews) | Not enough data | 
| **Social Publishing** | 9.0 (495 reviews) | Not enough data | 
| **Campaign Optimization** | 8.5 (448 reviews) | Not enough data | 
| **Social Engagement** | 8.9 (470 reviews) | Not enough data | 
| **Social Ads** | 7.9 (431 reviews) | Not enough data | 
| **Campaign Planning** | 8.3 (429 reviews) | Not enough data | 
| **Hashtag Capabilites** | 8.4 (384 reviews) | Not enough data | 

#### Agentic AI - Social Media Management

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (93 reviews) | Not enough data | 
| **Multi-step Planning** | 8.1 (91 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (101 reviews) | Not enough data | 
| **Adaptive Learning** | 8.2 (94 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (93 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (94 reviews) | Not enough data | 
| **Decision Making** | 8.4 (95 reviews) | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.4/10 | 639 |
| **Medallia Agent Connect** | N/A | N/A |

#### Analytics

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Net Promoter Score (NPS)** | 8.7 (492 reviews) | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | 8.9 (485 reviews) | Not enough data | 
| **Customer Effort Score (CES)** | 8.7 (463 reviews) | Not enough data | 
| **Gamification** | 8.0 (414 reviews) | Not enough data | 

#### Customization

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Stakeholder Management** | 8.5 (421 reviews) | Not enough data | 
| **Multilanguage Support** | 8.2 (404 reviews) | Not enough data | 
| **Multiple Branding Support** | 8.6 (432 reviews) | Not enough data | 
| **Vertical-specific Solutions** | 8.4 (412 reviews) | Not enough data | 

#### Generative AI

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **AI Text Generation** | 8.7 (355 reviews) | Not enough data | 
| **AI Text Summarization** | 8.7 (355 reviews) | Not enough data | 

#### Agentic AI - Experience Management

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (56 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (56 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.2 (55 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (56 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.9/10 | 19 |
| **Medallia Agent Connect** | N/A | N/A |

#### Responses

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Personalization** | 9.4 (15 reviews) | Not enough data | 
| **Route To Human** | 9.3 (15 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 8.6 (14 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Sales Follow-Up** | 8.3 (12 reviews) | Not enough data | 
| **Customer Interaction Automation** | 8.9 (15 reviews) | Not enough data | 
| **Lead Generation** | 8.9 (12 reviews) | Not enough data | 
| **Document Processing** | 8.9 (12 reviews) | Not enough data | 
| **Feedback Collection** | 9.2 (13 reviews) | Not enough data | 

#### Platform

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Conversation Editor** | 9.2 (13 reviews) | Not enough data | 
| **Integration** | 9.3 (12 reviews) | Not enough data | 
| **Human-In-The-Loop** | 9.0 (13 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Independent Decision Making** | 8.5 (13 reviews) | Not enough data | 
| **Adaptive Responses** | 8.3 (12 reviews) | Not enough data | 
| **Task Execution** | 8.6 (13 reviews) | Not enough data | 
| **Problem Solving** | 8.2 (12 reviews) | Not enough data | 

#### Generative AI

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **AI Text Generation** | 8.9 (18 reviews) | Not enough data | 
| **AI Text Summarization** | 9.0 (14 reviews) | Not enough data | 

### Patient Engagement

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.5/10 | 264 |
| **Medallia Agent Connect** | N/A | N/A |

#### Patient-Centered Functions

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Online Presence Management** | 9.0 (212 reviews) | Not enough data | 
| **Patient Feedback Management** | 9.3 (215 reviews) | Not enough data | 
| **Patient Portal** | 8.0 (190 reviews) | Not enough data | 
| **Patient Communications** | 8.8 (210 reviews) | Not enough data | 
| **Integration with Wearables** | 7.8 (187 reviews) | Not enough data | 

#### Operations

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Workflow Management** | 8.8 (213 reviews) | Not enough data | 
| **Interoperability** | 8.6 (202 reviews) | Not enough data | 
| **Digital Intake Forms** | 8.2 (205 reviews) | Not enough data | 
| **Engagement Measuring** | 8.8 (200 reviews) | Not enough data | 
| **Patient Satisfaction Management** | 9.0 (205 reviews) | Not enough data | 
| **EHR Integration** | 8.0 (194 reviews) | Not enough data | 
| **IPC Systems Integration** | 7.9 (188 reviews) | Not enough data | 

#### Generative AI

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **AI Text Summarization** | Feature Not Available | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.8/10 | 271 |
| **Medallia Agent Connect** | N/A | N/A |

#### Responses

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Customization** | 8.8 (234 reviews) | Not enough data | 
| **Control** | 8.7 (232 reviews) | Not enough data | 
| **Route To Human** | 8.7 (223 reviews) | Not enough data | 
| **Menu bars** | Feature Not Available | Not enough data | 
| **Drip sequences** | Feature Not Available | Not enough data | 

#### Platform

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Live chat** | 9.0 (240 reviews) | Not enough data | 
| **Integrations** | 8.8 (226 reviews) | Not enough data | 
| **Branding** | 8.9 (236 reviews) | Not enough data | 
| **Analytics** | 8.8 (229 reviews) | Not enough data | 
| **A/B testing** | Feature Not Available | Not enough data | 
| **Role-based access** | 8.8 (223 reviews) | Not enough data | 
| **Collection of information** | 8.9 (236 reviews) | Not enough data | 

#### Generative AI

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **AI Text Generation** | 8.4 (158 reviews) | Not enough data | 
| **AI Text Summarization** | 8.7 (150 reviews) | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.9/10 | 730 |
| **Medallia Agent Connect** | 8.9/10 | 26 |

#### Feedback Management

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Tagging** | 8.7 (519 reviews) | 9.0 (20 reviews) | 
| **Segmentation** | Feature Not Available | 8.8 (17 reviews) | 
| **Custom Reports and Dashboards** | 9.0 (604 reviews) | 8.3 (25 reviews) | 

#### Feedback Analysis

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Thematic Analysis** | 8.7 (525 reviews) | 9.0 (16 reviews) | 
| **Sentiment Analysis** | 8.8 (531 reviews) | 9.1 (17 reviews) | 
| **NPS/CSAT Scoring** | 8.6 (520 reviews) | 9.1 (25 reviews) | 

#### Feedback Sources

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Online Reviews** | 9.5 (684 reviews) | 9.1 (20 reviews) | 
| **Surveys** | 9.1 (586 reviews) | 9.2 (22 reviews) | 
| **Social Media** | Feature Not Available | 8.1 (14 reviews) | 
| **Customer Service Channels** | 9.0 (550 reviews) | 9.2 (22 reviews) | 

#### Generative AI

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **AI Text Generation** | 8.7 (425 reviews) | Not enough data | 
| **AI Text Summarization** | 8.8 (419 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.7/10 | 439 |
| **Medallia Agent Connect** | N/A | N/A |

#### Conversational Platform

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Personalization** | 8.8 (388 reviews) | Not enough data | 
| **Omnichannel** | Feature Not Available | Not enough data | 
| **Contextual Engagement** | 8.8 (343 reviews) | Not enough data | 
| **Proactive Engagement** | 8.9 (314 reviews) | Not enough data | 

#### Support Automation

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Intelligent Routing** | 8.7 (333 reviews) | Not enough data | 
| **Seamless Escalation** | 8.7 (341 reviews) | Not enough data | 
| **Transcripts** | 8.8 (334 reviews) | Not enough data | 
| **Self-Serve Support** | 8.6 (300 reviews) | Not enough data | 

#### Generative AI

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **AI Text Generation** | 8.4 (237 reviews) | Not enough data | 
| **AI Text Summarization** | 8.4 (235 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.8/10 | 574 |
| **Medallia Agent Connect** | N/A | N/A |

#### Generative AI

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **AI Text Generation** | 8.6 (183 reviews) | Not enough data | 
| **AI Text Summarization** | 8.6 (180 reviews) | Not enough data | 
| **AI Text-to-Speech** | 8.1 (171 reviews) | Not enough data | 

#### Communication

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Pop-up Chat** | 9.0 (357 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 9.1 (383 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 8.6 (267 reviews) | Not enough data | 
| **In-App Messaging** | 9.2 (358 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | 8.4 (244 reviews) | Not enough data | 

####  Internal Use

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Customization ** | 8.8 (503 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | 9.0 (350 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | 8.7 (269 reviews) | Not enough data | 
| **Knowledge Base** | 8.8 (273 reviews) | Not enough data | 
| **Team Inbox ** | 9.2 (335 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.6 (270 reviews) | Not enough data | 

### AI Content Creation Platforms

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.2/10 | 27 |
| **Medallia Agent Connect** | N/A | N/A |

#### Content Generation - AI Content Creation Platforms

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Output quality** | 7.7 (25 reviews) | Not enough data | 
| **Branding** | 7.9 (25 reviews) | Not enough data | 
| **Performance** | 8.5 (24 reviews) | Not enough data | 

#### Management - AI Content Creation Platforms

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Collaboration** | 7.9 (22 reviews) | Not enough data | 
| **Security and Privacy** | 8.7 (25 reviews) | Not enough data | 
| **Moderation** | 8.6 (24 reviews) | Not enough data | 

### Answer Engine Optimization (AEO)

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **Medallia Agent Connect** | N/A | N/A |

#### AI Visibility & Tracking

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **AI Mention Tracking** | Not enough data | Not enough data | 
| **AI Search Ranking Insights** | Not enough data | Not enough data | 

#### Sentiment & Brand Analysis

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **AI Sentiment Monitoring** | Not enough data | Not enough data | 
| **AI Hallucination Detection** | Not enough data | Not enough data | 

#### Competitive Benchmarking

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Industry AI Sentiment Benchmarking** | Not enough data | Not enough data | 
| **Competitor AI Presence Comparison** | Not enough data | Not enough data | 

#### AI Content Optimization

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Semantic Optimization for AI Models** | Not enough data | Not enough data | 
| **AI-Driven Content Recommendations** | Not enough data | Not enough data | 

#### Reporting & Alerts

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Real-Time AI Mention Alerts** | Not enough data | Not enough data | 
| **AI Visibility Reporting** | Not enough data | Not enough data | 

### Customer Advocacy

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.5/10 | 52 |
| **Medallia Agent Connect** | N/A | N/A |

#### Agentic AI - Customer Advocacy

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (49 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (49 reviews) | Not enough data | 
| **Proactive Assistance** | 8.6 (49 reviews) | Not enough data | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.5/10 | 2344 |
| **Medallia Agent Connect** | N/A | N/A |

#### Consumer Intelligence

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Customer Feedback** | 9.3 (2009 reviews) ✓ Verified | Not enough data | 
| **Competitive Intelligence** | 8.6 (1434 reviews) ✓ Verified | Not enough data | 
| **Sentiment Analysis** | 8.8 (1629 reviews) ✓ Verified | Not enough data | 

#### Reporting

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Revenue Reporting** | Feature Not Available | Not enough data | 
| **Corporate Reporting** | 8.8 (1637 reviews) ✓ Verified | Not enough data | 
| **Dashboard** | 9.2 (2017 reviews) ✓ Verified | Not enough data | 

#### Media Monitoring

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Social Networks Monitoring** | 8.7 (1643 reviews) ✓ Verified | Not enough data | 
| **Social Media Management** | 8.7 (1504 reviews) ✓ Verified | Not enough data | 
| **Digital Media Monitoring** | 8.4 (1273 reviews) | Not enough data | 

#### In-House Management

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Employee Performance** | Feature Not Available | Not enough data | 
| **Team Workflow** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 

#### Agentic AI - Online Reputation Management

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (311 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (289 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (336 reviews) | Not enough data | 
| **Adaptive Learning** | 8.2 (293 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (297 reviews) | Not enough data | 
| **Decision Making** | 8.1 (292 reviews) | Not enough data | 

### Brand Advocacy

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **Medallia Agent Connect** | N/A | N/A |

#### Discovery

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Referral Program** | Not enough data | Not enough data | 
| **Incentives** | Not enough data | Not enough data | 
| **3rd-Party Trends** | Not enough data | Not enough data | 

#### Insight

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Monitoring** | Not enough data | Not enough data | 
| **Adoption Insight** | Not enough data | Not enough data | 
| **Engagement Analysis** | Not enough data | Not enough data | 

#### Mobile

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Mobile Optimization** | Not enough data | Not enough data | 

#### Platform

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Multichannel Sharing** | Not enough data | Not enough data | 
| **Forum** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Content Distribution** | Not enough data | Not enough data | 

### Local Marketing

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **Medallia Agent Connect** | N/A | N/A |

#### Platform

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Internationalization** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Reporting and Dashboards** | Not enough data | Not enough data | 
| **Mobile User Support** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.2/10 | 13 |
| **Medallia Agent Connect** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Automated Ticket Resolution** | 8.3 (7 reviews) | Not enough data | 
| **Contextual Response Generation** | 7.7 (8 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.1 (8 reviews) | Not enough data | 
| **Knowledge Base Utilization** | 8.6 (7 reviews) | Not enough data | 
| **Multilingual Support** | 8.1 (7 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Proactive Customer Outreach** | 8.3 (7 reviews) | Not enough data | 
| **Feedback Collection** | 8.9 (9 reviews) | Not enough data | 
| **Escalation Handling** | 8.1 (6 reviews) | Not enough data | 
| **Workflow Optimization** | 9.2 (8 reviews) | Not enough data | 

#### Automation

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Customer Interaction Automation** | 8.2 (10 reviews) | Not enough data | 
| **Feedback Collection** | 9.4 (8 reviews) | Not enough data | 
| **Document Processing** | 7.9 (7 reviews) | Not enough data | 

#### Autonomy

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Independent Decision Making** | 7.9 (7 reviews) | Not enough data | 
| **Adaptive Responses** | 8.1 (8 reviews) | Not enough data | 
| **Task Execution** | 7.7 (8 reviews) | Not enough data | 
| **Problem Solving** | 8.1 (8 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **Medallia Agent Connect** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)

**Unique to Birdeye (21):** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management), [SEO Tools](https://www.g2.com/categories/seo-tools), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Media Suites](https://www.g2.com/categories/social-media-suites), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [Answer Engine Optimization (AEO) Tools](https://www.g2.com/categories/answer-engine-optimization-aeo), [Multi-Location Marketing Platforms](https://www.g2.com/categories/multi-location-marketing-platforms), [Local Listing Management Software](https://www.g2.com/categories/local-listing-management), [Local SEO Software](https://www.g2.com/categories/local-seo), [AI Content Creation Platforms Software](https://www.g2.com/categories/ai-content-creation-platforms), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Experience Management Software](https://www.g2.com/categories/experience-management), [Payment Processing Software](https://www.g2.com/categories/payment-processing), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Patient Engagement Software](https://www.g2.com/categories/patient-engagement), [Customer Advocacy Software](https://www.g2.com/categories/customer-advocacy), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt), [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Medallia Agent Connect (1):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)


---
## Reviewer Demographics

### By Company Size

| Segment | Birdeye | Medallia Agent Connect | 
|---|---|---|
| **Small-Business** | 48.0% | 37.0% | 
| **Mid-Market** | 35.0% | 55.8% | 
| **Enterprise** | 17.0% | 7.2% | 

### By Industry

#### Birdeye

- **Hospital & Health Care:** 9.8%
- **Real Estate:** 9.5%
- **Construction:** 7.3%
- **Marketing and Advertising:** 6.4%
- **Medical Practice:** 6.2%
- **Health, Wellness and Fitness:** 5.9%
- **Veterinary:** 5.4%
- **Financial Services:** 5.4%
- **Consumer Services:** 4.5%
- **Automotive:** 3.7%
- **Other:** 35.9%

#### Medallia Agent Connect

- **Retail:** 15.8%
- **Consumer Services:** 12.1%
- **Apparel & Fashion:** 10.9%
- **Food & Beverages:** 7.2%
- **Consumer Goods:** 6.8%
- **Financial Services:** 6.0%
- **Computer Software:** 5.3%
- **Health, Wellness and Fitness:** 4.9%
- **Cosmetics:** 2.6%
- **Automotive:** 2.3%
- **Other:** 26.0%

---
## Alternatives

### Alternatives to Birdeye

- [SOCi](https://www.g2.com/products/soci/reviews) — 4.5/5 stars (4049 reviews)
- [HighLevel](https://www.g2.com/products/highlevel/reviews) — 4.6/5 stars (640 reviews)
- [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) — 4.5/5 stars (526 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2465 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2108 reviews)
- [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1122 reviews)
- [Synup](https://www.g2.com/products/synup/reviews) — 4.5/5 stars (315 reviews)
- [Semrush](https://www.g2.com/products/semrush/reviews) — 4.4/5 stars (3951 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3859 reviews)
- [Thryv](https://www.g2.com/products/thryv/reviews) — 4.2/5 stars (1998 reviews)

### Alternatives to Medallia Agent Connect

- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews)
- [MaestroQA](https://www.g2.com/products/maestroqa/reviews) — 4.7/5 stars (324 reviews)
- [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) — 4.6/5 stars (305 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1550 reviews)
- [Scorebuddy](https://www.g2.com/products/scorebuddy/reviews) — 4.5/5 stars (806 reviews)
- [evaluagent](https://www.g2.com/products/evaluagent/reviews) — 4.5/5 stars (439 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23551 reviews)

---
## Top Discussions

### Birdeye

- Title: [How do you delete a review you post on this site?](https://www.g2.com/discussions/35410-how-do-you-delete-a-review-you-post-on-this-site) — 7 comments, 2 upvotes
  > **Top comment:** "Hi Kurt, to delete a G2 review, you can contact G2 support or log into your G2 profile.  If you're referencing a review you left on a Birdeye site, feel free..."
- Title: [What is BirdEye?](https://www.g2.com/discussions/what-is-birdeye) — 4 comments
  > **Top comment:** "It’s an Online Reputation and Social Media Management Platform."
- Title: [Are BirdEye reviews fake?](https://www.g2.com/discussions/are-birdeye-reviews-fake) — 2 comments
  > **Top comment:** "Birdeye reviews are not fake. They aggregate reviews across the web from various sources such as Facebook and Google. Reviews can also be directly posted to..."
- Title: [I'm curious about schema?](https://www.g2.com/discussions/i-m-curious-about-schema) — 2 comments, 1 upvote
  > **Top comment:** "Thank you XAP Credit Solution for fixing my credit.  I'm very overwhelmed by this act of kindness shown to us by you and your team. I don’t regret whatever..."
- Title: [How do I take a screen shot of my login and upload it to the survery? Thanks,](https://www.g2.com/discussions/how-do-i-take-a-screen-shot-of-my-login-and-upload-it-to-the-survery-thanks-5e46994b-bc64-4d6e-aec9-d23e0c1c5270) — 2 comments, 1 upvote
  > **Top comment:** "Take a pic with your cell phone, then upload it!"

### Medallia Agent Connect

- Title: [Can I see other leaderboards from other companies?](https://www.g2.com/discussions/50336-can-i-see-other-leaderboards-from-other-companies) — 1 comment, 1 upvote
  > **Top comment:** "Depends of they want o share data collectively ."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/birdeye-vs-medallia-agent-connect)