# Birdeye vs Luma Health Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Birdeye excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Luma Health. Users appreciate its **user-friendly interface** and the extensive range of features that enhance review management and social media engagement.
- **According to verified reviews** , Luma Health stands out for its exceptional customer support, with users highlighting how the team actively listens to client needs and provides tailored solutions. This level of support is often cited as a key differentiator in the healthcare software space.
- **Users say** that Birdeye's integration capabilities are a game changer, allowing seamless connections across various platforms. Reviewers have noted that this feature has saved them considerable time in managing office listings and marketing posts, enhancing their overall operational efficiency.
- **Reviewers mention** that Luma Health's intuitive design makes it easy for end users to navigate the software with minimal training. This ease of use is particularly beneficial in healthcare settings where staff may not have extensive technical backgrounds.
- **G2 reviewers highlight** that while both platforms offer strong patient engagement features, Luma Health's automated functions are particularly effective in streamlining patient communication. Users appreciate the ability to text patients easily and receive replies, which enhances engagement without requiring significant human involvement.
- **According to recent user feedback** , Birdeye's reporting tools are highly regarded, with users finding them helpful for extracting insights from reviews. This capability, combined with their excellent customer support, positions Birdeye as a robust choice for businesses looking to leverage customer feedback effectively.



| | Birdeye | Luma Health | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 4,113 | 84 | 
| **Largest Market Segment** | Small-Business (47.9% of reviews) | Mid-Market (55.6% of reviews) | 
| **Entry Level Price** | Contact Us | No pricing available | 

---
## Top Pros & Cons

### Birdeye

Pros:
- Ease of Use (1019 reviews)
- Helpful (1009 reviews)

Cons:
- Missing Features (232 reviews)
- Improvement Needed (158 reviews)

### Luma Health

Pros:
- Automation (1 reviews)
- Communication (1 reviews)

Cons:
- Complex Interface (1 reviews)
- Data Management (1 reviews)

---
## Ratings Comparison
| Rating | Birdeye | Luma Health | 
|---|---|---|
  | **Meets Requirements** | 9.3 (3521 reviews) | 9.5 (53 reviews) | 
  | **Ease of Use** | 9.3 (3578 reviews) | 9.5 (53 reviews) | 
  | **Ease of Setup** | 9.1 (2627 reviews) | 9.0 (34 reviews) | 
  | **Ease of Admin** | 9.3 (2161 reviews) | 9.3 (34 reviews) | 
  | **Quality of Support** | 9.4 (3354 reviews) | 9.5 (55 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (2161 reviews) | 9.7 (35 reviews) | 
  | **Product Direction (% positive)** | 9.4 (3444 reviews) | 10.0 (52 reviews) | 

---
## Pricing

### Birdeye

#### Entry-Level Pricing

Plan: Starter

Price: Contact Us

Description: Improve reputation and rank at the top of local search.

Key Features:
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI

[Browse all 3 editions](https://www.g2.com/products/birdeye/pricing)

#### Free Trial

Yes

### Luma Health

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **Luma Health** | N/A | N/A |

#### Email Marketing

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Building and Personalizing Emails** | Not enough data | Not enough data | 
| **Sending Outbound Emails** | Not enough data | Not enough data | 
| **Manage Email Deliverability** | Not enough data | Not enough data | 
| **Automated Email Responses** | Not enough data | Not enough data | 

#### Online Marketing

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Landing Pages and Forms** | Not enough data | Not enough data | 
| **Dynamic Content** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 
| **Mobile Optimized** | Not enough data | Not enough data | 
| **Search Tracking and Optimization** | Not enough data | Not enough data | 

#### Lead Management

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Marketing Lead Database** | Not enough data | Not enough data | 
| **Data Quality Management** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Lead Scoring and Grading** | Not enough data | Not enough data | 
| **Lead Nurturing** | Not enough data | Not enough data | 
| **Online Behavior Tracking** | Not enough data | Not enough data | 
| **Automated Alerts and Tasks** | Not enough data | Not enough data | 
| **CRM Lead Integration** | Not enough data | Not enough data | 

#### Campaign Management

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Program Management** | Not enough data | Not enough data | 
| **Event / Webinar Marketing** | Not enough data | Not enough data | 
| **Calendaring** | Not enough data | Not enough data | 
| **Budgeting** | Not enough data | Not enough data | 

#### Social

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Social Listening** | Not enough data | Not enough data | 
| **Social Sharing** | Not enough data | Not enough data | 
| **Social Campaigns** | Not enough data | Not enough data | 
| **Social Media Engagement** | Not enough data | Not enough data | 
| **Social Media Advertising** | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Basic Reporting** | Not enough data | Not enough data | 
| **Web Analytics** | Not enough data | Not enough data | 
| **ROI Analytics** | Not enough data | Not enough data | 
| **Revenue Analytics** | Not enough data | Not enough data | 
| **SEO / Keyword Analytics** | Not enough data | Not enough data | 

#### Platform

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Customization ** | Not enough data | Not enough data | 
| **Workflow Capability** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | 9.7 (5 reviews) | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Output Document Generation** | Not enough data | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Integration

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.6/10 | 471 |
| **Luma Health** | N/A | N/A |

#### Messenger

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Sequencing** | 8.8 (382 reviews) ✓ Verified | Not enough data | 
| **AI** | 8.5 (382 reviews) ✓ Verified | Not enough data | 
| **Live Chat** | 8.8 (386 reviews) ✓ Verified | Not enough data | 
| **Customization Interface** | 8.9 (381 reviews) ✓ Verified | Not enough data | 

#### Channels

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Social Media** | 8.9 (400 reviews) ✓ Verified | Not enough data | 
| **Website** | 8.9 (388 reviews) ✓ Verified | Not enough data | 
| **Text Message (SMS)** | 9.0 (399 reviews) ✓ Verified | Not enough data | 
| **Voice Assistants** | 8.1 (322 reviews) ✓ Verified | Not enough data | 
| **Other** | 8.3 (314 reviews) ✓ Verified | Not enough data | 

#### Customers

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Targeting** | 8.9 (387 reviews) ✓ Verified | Not enough data | 
| **Profiles** | 8.7 (376 reviews) | Not enough data | 
| **Analytics** | 9.0 (385 reviews) ✓ Verified | Not enough data | 
| **Lead Gathering** | 8.7 (370 reviews) ✓ Verified | Not enough data | 
| **Sales Conversion** | 8.6 (351 reviews) | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | 8.3 (30 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (29 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (30 reviews) | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | 8.7 (31 reviews) | Not enough data | 

### Patient Relationship Management (PRM)

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **Luma Health** | N/A | N/A |

#### Information Flow

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Patient Case Management** | Not enough data | Feature Not Available | 
| **Referrals Management** | Not enough data | Not enough data | 
| **Records Management** | Not enough data | Feature Not Available | 

#### Patient Experience

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Dashboards & Reporting** | Not enough data | Feature Not Available | 
| **Team Management** | Not enough data | Feature Not Available | 
| **Secure Communications** | Not enough data | Not enough data | 
| **Patient Experience Management** | Not enough data | Not enough data | 

### HIPAA Compliant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **Luma Health** | 9.7/10 | 34 |

#### Platform

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **User Authorization - HIPAA Compliant Messaging** | Not enough data | 9.8 (29 reviews) | 
| **Compliant Texting - HIPAA Compliant Messaging** | Not enough data | 9.8 (29 reviews) | 
| **Compliant Emailing - HIPAA Compliant Messaging** | Not enough data | 9.7 (24 reviews) | 
| **Clinical Communication - HIPAA Compliance** | Not enough data | 9.7 (26 reviews) | 
| **HIPAA Compliance - HIPAA Compliant Messaging** | Not enough data | 9.7 (29 reviews) | 
| **Operating Systems - HIPAA Compliant Messaging** | Not enough data | 9.8 (26 reviews) | 
| **Message Lifespan - HIPAA Compliant Messaging** | Not enough data | 9.4 (26 reviews) | 
| **Workflow Enhancement - HIPAA Compliant Messaging** | Not enough data | 9.9 (26 reviews) | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.4/10 | 328 |
| **Luma Health** | N/A | N/A |

#### Text Messaging

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Bulk SMS** | 9.0 (269 reviews) | Not enough data | 
| **Two-Way Text Messaging** | 9.1 (269 reviews) | Not enough data | 
| **Text Scheduler** | 8.7 (242 reviews) | Not enough data | 
| **Automatic Replies** | 9.1 (279 reviews) | Not enough data | 
| **Automatic URL Shortening** | Feature Not Available | Not enough data | 
| **MMS Marketing** | 8.8 (240 reviews) | Not enough data | 
| **Personalization** | 8.9 (253 reviews) | Not enough data | 
| **Transactional SMS** | Feature Not Available | Not enough data | 

#### SMS Platform

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Reporting** | 9.0 (259 reviews) | Not enough data | 
| **Automation** | 9.0 (258 reviews) | Not enough data | 
| **White Label** | 8.6 (200 reviews) | Not enough data | 
| **Text-to-Landline** | 8.3 (202 reviews) | Not enough data | 
| **Short Codes** | 8.3 (185 reviews) | Not enough data | 
| **API Integration** | 8.5 (200 reviews) | Not enough data | 

#### Agentic AI - SMS Marketing

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (37 reviews) | Not enough data | 
| **Multi-step Planning** | 7.7 (38 reviews) | Not enough data | 
| **Cross-system Integration** | 7.8 (37 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.6 (36 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (36 reviews) | Not enough data | 
| **Decision Making** | 7.7 (37 reviews) | Not enough data | 

### Local Listing Management

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.8/10 | 584 |
| **Luma Health** | N/A | N/A |

#### Listing Management

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Network Directory** | 8.9 (455 reviews) ✓ Verified | Not enough data | 
| **Data Aggregators** | 8.8 (425 reviews) ✓ Verified | Not enough data | 
| **Duplicate Monitoring** | 8.6 (384 reviews) | Not enough data | 
| **Optimization** | 8.8 (447 reviews) ✓ Verified | Not enough data | 

#### Performance

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Real-Time Updates** | 8.9 (496 reviews) ✓ Verified | Not enough data | 
| **Analytics** | 9.1 (505 reviews) ✓ Verified | Not enough data | 

### Payment Processing

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.6/10 | 46 |
| **Luma Health** | N/A | N/A |

#### Payment Processing

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Encryption** | 8.9 (41 reviews) | Not enough data | 
| **Credit Card Processing** | 9.1 (43 reviews) | Not enough data | 
| **Mobile Payments** | 9.4 (43 reviews) | Not enough data | 
| **Digital Wallet Integration** | 8.8 (38 reviews) | Not enough data | 

#### Administration

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Reporting & Analytics** | 8.9 (40 reviews) | Not enough data | 
| **E-commerce Integration** | 8.5 (37 reviews) | Not enough data | 
| **Processing Fees** | 8.3 (40 reviews) | Not enough data | 
| **POS Integration** | 8.0 (35 reviews) | Not enough data | 
| **Omnichannel** | 8.5 (36 reviews) | Not enough data | 
| **Levels 1 & 2** | 8.6 (36 reviews) | Not enough data | 
| **Level 3** | 8.5 (36 reviews) | Not enough data | 

#### Payment Options

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Multi-Currency** | 7.6 (36 reviews) | Not enough data | 
| **Online payment portal** | 9.0 (42 reviews) | Not enough data | 

#### Security

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **POS Verification** | 8.5 (35 reviews) | Not enough data | 

#### Platform

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Accounting integration** | 8.5 (36 reviews) | Not enough data | 
| **E-commerce Integration** | 8.4 (37 reviews) | Not enough data | 

### Patient Intake

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **Luma Health** | 9.4/10 | 17 |

#### Patient Convenience 

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Tablets and Kiosks** | Not enough data | 9.4 (6 reviews) | 
| **Payment Collection** | Not enough data | 9.2 (6 reviews) | 
| **Form Workflow** | Not enough data | 9.5 (11 reviews) | 
| **Patient Check-in** | Not enough data | 9.8 (9 reviews) | 
| **Mobile Patient Intake** | Not enough data | 9.5 (11 reviews) | 

#### Administration 

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Patient Data Transfer** | Not enough data | 9.4 (12 reviews) | 
| **HIPAA Compliance** | Not enough data | 9.8 (14 reviews) | 
| **Insurance Credentialing** | Not enough data | 9.2 (6 reviews) | 
| **ID Verification** | Not enough data | 8.9 (6 reviews) | 
| **Appointment Scheduler Integration** | Not enough data | 9.0 (12 reviews) | 
| **E-Signature** | Not enough data | 9.5 (7 reviews) | 

### Local SEO

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 9.0/10 | 437 |
| **Luma Health** | N/A | N/A |

#### Local Search Optimization

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Rank Tracking** | 8.6 (212 reviews) | Not enough data | 
| **Online Listings** | 9.1 (372 reviews) ✓ Verified | Not enough data | 
| **Google My Business** | 9.2 (382 reviews) ✓ Verified | Not enough data | 
| **Reputation Management** | 9.4 (403 reviews) ✓ Verified | Not enough data | 
| **Social Media** | 8.8 (356 reviews) | Not enough data | 
| **Dashboards and Reporting** | 9.1 (390 reviews) ✓ Verified | Not enough data | 

### SEO Tools

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **Luma Health** | N/A | N/A |

#### SEO Auditing & Monitoring

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **SEO Alerting** | Not enough data | Not enough data | 
| **SEO Auditing** | Not enough data | Not enough data | 
| **SEO Change Tracking** | Not enough data | Not enough data | 
| **Technical SEO** | Not enough data | Not enough data | 

#### Agentic AI - SEO Tools

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### SEO Content & Rankings

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Link Building** | Not enough data | Not enough data | 
| **Keyword Research** | Not enough data | Not enough data | 
| **SERP Rank Tracking** | Not enough data | Not enough data | 
| **Localization** | Not enough data | Not enough data | 
| **Content Insights** | Not enough data | Not enough data | 

#### SEO Reporting

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Competitor Analysis** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Custom Reports** | Not enough data | Not enough data | 
| **White Label** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Social Media Management

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.4/10 | 539 |
| **Luma Health** | N/A | N/A |

#### Content & Collaboration

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Content Calendar** | 8.6 (417 reviews) | Not enough data | 
| **Content Library** | 8.4 (410 reviews) | Not enough data | 
| **Shared Inbox** | 8.7 (419 reviews) | Not enough data | 
| **Approval Workflows** | 8.4 (398 reviews) | Not enough data | 
| **Users and Permissions** | 8.8 (410 reviews) | Not enough data | 
| **Content Creation** | 8.5 (410 reviews) | Not enough data | 

#### Social Management

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Social Analytics** | 8.7 (473 reviews) | Not enough data | 
| **Social Publishing** | 9.0 (492 reviews) | Not enough data | 
| **Campaign Optimization** | 8.5 (445 reviews) | Not enough data | 
| **Social Engagement** | 8.9 (468 reviews) | Not enough data | 
| **Social Ads** | 7.9 (428 reviews) | Not enough data | 
| **Campaign Planning** | 8.3 (426 reviews) | Not enough data | 
| **Hashtag Capabilites** | 8.4 (381 reviews) | Not enough data | 

#### Agentic AI - Social Media Management

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (92 reviews) | Not enough data | 
| **Multi-step Planning** | 8.1 (90 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (99 reviews) | Not enough data | 
| **Adaptive Learning** | 8.2 (93 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (92 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (93 reviews) | Not enough data | 
| **Decision Making** | 8.3 (94 reviews) | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.4/10 | 634 |
| **Luma Health** | N/A | N/A |

#### Analytics

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Net Promoter Score (NPS)** | 8.7 (487 reviews) | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | 8.8 (481 reviews) | Not enough data | 
| **Customer Effort Score (CES)** | 8.7 (459 reviews) | Not enough data | 
| **Gamification** | 8.0 (410 reviews) | Not enough data | 

#### Customization

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Stakeholder Management** | 8.5 (417 reviews) | Not enough data | 
| **Multilanguage Support** | 8.2 (400 reviews) | Not enough data | 
| **Multiple Branding Support** | 8.6 (428 reviews) | Not enough data | 
| **Vertical-specific Solutions** | 8.4 (408 reviews) | Not enough data | 

#### Generative AI

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **AI Text Generation** | 8.6 (351 reviews) | Not enough data | 
| **AI Text Summarization** | 8.7 (351 reviews) | Not enough data | 

#### Agentic AI - Experience Management

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (53 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (53 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (52 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (53 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.9/10 | 19 |
| **Luma Health** | N/A | N/A |

#### Responses

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Personalization** | 9.4 (15 reviews) | Not enough data | 
| **Route To Human** | 9.3 (15 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 8.6 (14 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Sales Follow-Up** | 8.3 (12 reviews) | Not enough data | 
| **Customer Interaction Automation** | 8.9 (15 reviews) | Not enough data | 
| **Lead Generation** | 8.9 (12 reviews) | Not enough data | 
| **Document Processing** | 8.9 (12 reviews) | Not enough data | 
| **Feedback Collection** | 9.2 (13 reviews) | Not enough data | 

#### Platform

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Conversation Editor** | 9.2 (13 reviews) | Not enough data | 
| **Integration** | 9.3 (12 reviews) | Not enough data | 
| **Human-In-The-Loop** | 9.0 (13 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Independent Decision Making** | 8.5 (13 reviews) | Not enough data | 
| **Adaptive Responses** | 8.3 (12 reviews) | Not enough data | 
| **Task Execution** | 8.6 (13 reviews) | Not enough data | 
| **Problem Solving** | 8.2 (12 reviews) | Not enough data | 

#### Generative AI

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **AI Text Generation** | 8.9 (18 reviews) | Not enough data | 
| **AI Text Summarization** | 9.0 (14 reviews) | Not enough data | 

### Patient Engagement

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.5/10 | 264 |
| **Luma Health** | 9.4/10 | 37 |

#### Patient-Centered Functions

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Online Presence Management** | 9.0 (211 reviews) | 9.3 (18 reviews) ✓ Verified | 
| **Patient Feedback Management** | 9.3 (214 reviews) | 9.3 (22 reviews) ✓ Verified | 
| **Patient Portal** | 8.0 (189 reviews) | 9.6 (13 reviews) ✓ Verified | 
| **Patient Communications** | 8.8 (209 reviews) | 9.8 (19 reviews) ✓ Verified | 
| **Integration with Wearables** | 7.7 (186 reviews) | Feature Not Available | 

#### Operations

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Workflow Management** | 8.8 (212 reviews) | 9.3 (30 reviews) ✓ Verified | 
| **Interoperability** | 8.6 (201 reviews) | 9.4 (27 reviews) ✓ Verified | 
| **Digital Intake Forms** | 8.2 (204 reviews) | 9.0 (12 reviews) ✓ Verified | 
| **Engagement Measuring** | 8.8 (199 reviews) | 9.6 (21 reviews) ✓ Verified | 
| **Patient Satisfaction Management** | 9.0 (204 reviews) | 9.5 (17 reviews) ✓ Verified | 
| **EHR Integration** | 8.0 (193 reviews) | 9.3 (14 reviews) ✓ Verified | 
| **IPC Systems Integration** | 7.9 (187 reviews) | Feature Not Available | 

#### Generative AI

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **AI Text Summarization** | Feature Not Available | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.8/10 | 273 |
| **Luma Health** | N/A | N/A |

#### Responses

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Customization** | 8.8 (234 reviews) | Not enough data | 
| **Control** | 8.7 (232 reviews) | Not enough data | 
| **Route To Human** | 8.7 (223 reviews) | Not enough data | 
| **Menu bars** | Feature Not Available | Not enough data | 
| **Drip sequences** | Feature Not Available | Not enough data | 

#### Platform

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Live chat** | 9.0 (242 reviews) | Not enough data | 
| **Integrations** | 8.8 (227 reviews) | Not enough data | 
| **Branding** | 8.9 (236 reviews) | Not enough data | 
| **Analytics** | 8.8 (230 reviews) | Not enough data | 
| **A/B testing** | Feature Not Available | Not enough data | 
| **Role-based access** | 8.8 (223 reviews) | Not enough data | 
| **Collection of information** | 8.9 (237 reviews) | Not enough data | 

#### Generative AI

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **AI Text Generation** | 8.4 (158 reviews) | Not enough data | 
| **AI Text Summarization** | 8.7 (150 reviews) | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.9/10 | 727 |
| **Luma Health** | N/A | N/A |

#### Feedback Management

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Tagging** | 8.7 (515 reviews) | Not enough data | 
| **Segmentation** | Feature Not Available | Not enough data | 
| **Custom Reports and Dashboards** | 9.0 (600 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Thematic Analysis** | 8.7 (521 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.8 (527 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 8.6 (516 reviews) | Not enough data | 

#### Feedback Sources

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Online Reviews** | 9.5 (681 reviews) | Not enough data | 
| **Surveys** | 9.1 (582 reviews) | Not enough data | 
| **Social Media** | Feature Not Available | Not enough data | 
| **Customer Service Channels** | 9.0 (546 reviews) | Not enough data | 

#### Generative AI

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **AI Text Generation** | 8.7 (421 reviews) | Not enough data | 
| **AI Text Summarization** | 8.7 (415 reviews) | Not enough data | 

### Medical Practice Management

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **Luma Health** | 9.1/10 | 18 |

#### Operations Management

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Administrative Processes** | Not enough data | 9.3 (12 reviews) | 
| **Back Office Processes** | Not enough data | 9.1 (13 reviews) | 
| **Workflow Coordination** | Not enough data | 9.2 (14 reviews) | 
| **Practice Specialty Support** | Not enough data | 9.0 (14 reviews) | 

#### Added Efficiencies

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Integration with EHRs** | Not enough data | 9.4 (12 reviews) | 
| **Compliance** | Not enough data | 9.4 (13 reviews) | 
| **Integration with Billing Software** | Not enough data | 8.6 (7 reviews) | 
| **Patient Information Management** | Not enough data | 9.1 (13 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.7/10 | 438 |
| **Luma Health** | N/A | N/A |

#### Conversational Platform

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Personalization** | 8.8 (387 reviews) | Not enough data | 
| **Omnichannel** | Feature Not Available | Not enough data | 
| **Contextual Engagement** | 8.8 (342 reviews) | Not enough data | 
| **Proactive Engagement** | 8.9 (313 reviews) | Not enough data | 

#### Support Automation

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Intelligent Routing** | 8.7 (332 reviews) | Not enough data | 
| **Seamless Escalation** | 8.7 (340 reviews) | Not enough data | 
| **Transcripts** | 8.8 (333 reviews) | Not enough data | 
| **Self-Serve Support** | 8.6 (299 reviews) | Not enough data | 

#### Generative AI

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **AI Text Generation** | 8.4 (236 reviews) | Not enough data | 
| **AI Text Summarization** | 8.4 (234 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.8/10 | 574 |
| **Luma Health** | N/A | N/A |

#### Generative AI

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **AI Text Generation** | 8.6 (183 reviews) | Not enough data | 
| **AI Text Summarization** | 8.6 (180 reviews) | Not enough data | 
| **AI Text-to-Speech** | 8.1 (171 reviews) | Not enough data | 

#### Communication

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Pop-up Chat** | 9.0 (358 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 9.1 (384 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 8.6 (268 reviews) | Not enough data | 
| **In-App Messaging** | 9.2 (358 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | 8.4 (244 reviews) | Not enough data | 

####  Internal Use

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Customization ** | 8.8 (502 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | 9.0 (351 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | 8.7 (269 reviews) | Not enough data | 
| **Knowledge Base** | 8.8 (273 reviews) | Not enough data | 
| **Team Inbox ** | 9.2 (335 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.6 (270 reviews) | Not enough data | 

### AI Content Creation Platforms

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.4/10 | 25 |
| **Luma Health** | N/A | N/A |

#### Content Generation - AI Content Creation Platforms

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Output quality** | 8.0 (22 reviews) | Not enough data | 
| **Branding** | 8.0 (23 reviews) | Not enough data | 
| **Performance** | 8.4 (22 reviews) | Not enough data | 
| **Brand Voice Alignment** | Not enough data | Not enough data | 
| **Multimodal Content Generation** | Not enough data | Not enough data | 
| **Content Localization** | Not enough data | Not enough data | 

#### Management - AI Content Creation Platforms

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Collaboration** | 7.9 (19 reviews) | Not enough data | 
| **Security and Privacy** | 8.5 (22 reviews) | Not enough data | 
| **Moderation** | 8.6 (21 reviews) | Not enough data | 

#### Content Operations - AI Content Creation Platforms

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Distribution Integrations** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Asset & Content Management** | Not enough data | Not enough data | 

#### Enterprise Governance - AI Content Creation Platforms

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Content Moderation** | Not enough data | Not enough data | 
| **AI Disclosure** | Not enough data | Not enough data | 
| **Security & Privacy** | Not enough data | Not enough data | 

### Answer Engine Optimization (AEO)

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **Luma Health** | N/A | N/A |

#### AI Visibility & Tracking

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **AI Mention Tracking** | Not enough data | Not enough data | 
| **AI Search Ranking Insights** | Not enough data | Not enough data | 

#### Sentiment & Brand Analysis

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **AI Sentiment Monitoring** | Not enough data | Not enough data | 
| **AI Hallucination Detection** | Not enough data | Not enough data | 

#### Competitive Benchmarking

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Industry AI Sentiment Benchmarking** | Not enough data | Not enough data | 
| **Competitor AI Presence Comparison** | Not enough data | Not enough data | 

#### AI Content Optimization

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Semantic Optimization for AI Models** | Not enough data | Not enough data | 
| **AI-Driven Content Recommendations** | Not enough data | Not enough data | 

#### Reporting & Alerts

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Real-Time AI Mention Alerts** | Not enough data | Not enough data | 
| **AI Visibility Reporting** | Not enough data | Not enough data | 

### Customer Advocacy

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.5/10 | 51 |
| **Luma Health** | N/A | N/A |

#### Agentic AI - Customer Advocacy

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (48 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (48 reviews) | Not enough data | 
| **Proactive Assistance** | 8.6 (48 reviews) | Not enough data | 

### AI Patient Engagement & Operations

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **Luma Health** | N/A | N/A |

#### Patient Communication & Engagement

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Personalized Patient Outreach** | Not enough data | Not enough data | 
| **Intelligent Chatbots & Virtual Assistants** | Not enough data | Not enough data | 
| **Two-Way Patient Messaging** | Not enough data | Not enough data | 
| **AI-Powered Appointment Reminders** | Not enough data | Not enough data | 

#### Scheduling & Access Optimization

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Self-Service Appointment Scheduling** | Not enough data | Not enough data | 
| **Digital Intake & Pre-Visit Forms** | Not enough data | Not enough data | 
| **AI-Based Scheduling Optimization** | Not enough data | Not enough data | 
| **Waitlist & Cancellation Management** | Not enough data | Not enough data | 

#### Care Coordination & Automation

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Risk Stratification & Patient Prioritization** | Not enough data | Not enough data | 
| **Automated Care Pathway Guidance** | Not enough data | Not enough data | 
| **Referral Management** | Not enough data | Not enough data | 

#### Operational Intelligence & Integration

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Predictive No-Show Analytics** | Not enough data | Not enough data | 
| **EHR & Practice Management Integration** | Not enough data | Not enough data | 
| **Operational Performance Dashboards** | Not enough data | Not enough data | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.5/10 | 2370 |
| **Luma Health** | N/A | N/A |

#### Consumer Intelligence

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Customer Feedback** | 9.3 (2024 reviews) ✓ Verified | Not enough data | 
| **Competitive Intelligence** | 8.6 (1430 reviews) ✓ Verified | Not enough data | 
| **Sentiment Analysis** | 8.8 (1630 reviews) ✓ Verified | Not enough data | 

#### Reporting

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Revenue Reporting** | Feature Not Available | Not enough data | 
| **Corporate Reporting** | 8.8 (1638 reviews) ✓ Verified | Not enough data | 
| **Dashboard** | 9.2 (2029 reviews) ✓ Verified | Not enough data | 

#### Media Monitoring

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Social Networks Monitoring** | 8.7 (1640 reviews) ✓ Verified | Not enough data | 
| **Social Media Management** | 8.7 (1507 reviews) ✓ Verified | Not enough data | 
| **Digital Media Monitoring** | 8.4 (1269 reviews) | Not enough data | 

#### In-House Management

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Employee Performance** | Feature Not Available | Not enough data | 
| **Team Workflow** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 

#### Agentic AI - Online Reputation Management

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (308 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (286 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (336 reviews) | Not enough data | 
| **Adaptive Learning** | 8.2 (289 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (294 reviews) | Not enough data | 
| **Decision Making** | 8.1 (289 reviews) | Not enough data | 

### Brand Advocacy

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **Luma Health** | N/A | N/A |

#### Discovery

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Referral Program** | Not enough data | Not enough data | 
| **Incentives** | Not enough data | Not enough data | 
| **3rd-Party Trends** | Not enough data | Not enough data | 

#### Insight

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Monitoring** | Not enough data | Not enough data | 
| **Adoption Insight** | Not enough data | Not enough data | 
| **Engagement Analysis** | Not enough data | Not enough data | 

#### Mobile

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Mobile Optimization** | Not enough data | Not enough data | 

#### Platform

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Multichannel Sharing** | Not enough data | Not enough data | 
| **Forum** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Content Distribution** | Not enough data | Not enough data | 

### Local Marketing

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **Luma Health** | N/A | N/A |

#### Platform

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Internationalization** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Reporting and Dashboards** | Not enough data | Not enough data | 
| **Mobile User Support** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.2/10 | 13 |
| **Luma Health** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Automated Ticket Resolution** | 8.3 (7 reviews) | Not enough data | 
| **Contextual Response Generation** | 7.7 (8 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.1 (8 reviews) | Not enough data | 
| **Knowledge Base Utilization** | 8.6 (7 reviews) | Not enough data | 
| **Multilingual Support** | 8.1 (7 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Proactive Customer Outreach** | 8.3 (7 reviews) | Not enough data | 
| **Feedback Collection** | 8.9 (9 reviews) | Not enough data | 
| **Escalation Handling** | 8.1 (6 reviews) | Not enough data | 
| **Workflow Optimization** | 9.2 (8 reviews) | Not enough data | 

#### Automation

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Customer Interaction Automation** | 8.2 (10 reviews) | Not enough data | 
| **Feedback Collection** | 9.4 (8 reviews) | Not enough data | 
| **Document Processing** | 7.9 (7 reviews) | Not enough data | 

#### Autonomy

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Independent Decision Making** | 7.9 (7 reviews) | Not enough data | 
| **Adaptive Responses** | 8.1 (8 reviews) | Not enough data | 
| **Task Execution** | 7.7 (8 reviews) | Not enough data | 
| **Problem Solving** | 8.1 (8 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **Luma Health** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Birdeye | Luma Health | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement)

**Unique to Birdeye (21):** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management), [SEO Tools](https://www.g2.com/categories/seo-tools), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Media Suites](https://www.g2.com/categories/social-media-suites), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [Answer Engine Optimization (AEO) Tools](https://www.g2.com/categories/answer-engine-optimization-aeo), [Multi-Location Marketing Platforms](https://www.g2.com/categories/multi-location-marketing-platforms), [Local Listing Management Software](https://www.g2.com/categories/local-listing-management), [Local SEO Software](https://www.g2.com/categories/local-seo), [AI Content Creation Platforms Software](https://www.g2.com/categories/ai-content-creation-platforms), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Experience Management Software](https://www.g2.com/categories/experience-management), [Payment Processing Software](https://www.g2.com/categories/payment-processing), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Customer Advocacy Software](https://www.g2.com/categories/customer-advocacy), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt), [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Luma Health (6):** [Patient Intake Software](https://www.g2.com/categories/patient-intake), [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging), [Medical Practice Management Software](https://www.g2.com/categories/medical-practice-management), [Patient Scheduling Software](https://www.g2.com/categories/patient-scheduling), [Patient Relationship Management (PRM) Software](https://www.g2.com/categories/patient-relationship-management-prm), [AI Patient Engagement & Operations Software](https://www.g2.com/categories/ai-patient-engagement-operations)


---
## Reviewer Demographics

### By Company Size

| Segment | Birdeye | Luma Health | 
|---|---|---|
| **Small-Business** | 47.9% | 39.5% | 
| **Mid-Market** | 34.9% | 55.6% | 
| **Enterprise** | 17.3% | 4.9% | 

### By Industry

#### Birdeye

- **Hospital & Health Care:** 9.9%
- **Real Estate:** 9.5%
- **Construction:** 7.3%
- **Marketing and Advertising:** 6.4%
- **Medical Practice:** 6.2%
- **Health, Wellness and Fitness:** 5.8%
- **Financial Services:** 5.4%
- **Veterinary:** 5.3%
- **Consumer Services:** 4.6%
- **Automotive:** 3.7%
- **Other:** 35.9%

#### Luma Health

- **Medical Practice:** 43.2%
- **Hospital & Health Care:** 34.6%
- **Health, Wellness and Fitness:** 14.8%
- **Pharmaceuticals:** 1.2%
- **Mental Health Care:** 1.2%
- **Medical Devices:** 1.2%
- **Information Technology and Services:** 1.2%
- **Consumer Services:** 1.2%
- **Alternative Dispute Resolution:** 1.2%

---
## Alternatives

### Alternatives to Birdeye

- [SOCi](https://www.g2.com/products/soci/reviews) — 4.5/5 stars (4605 reviews)
- [HighLevel](https://www.g2.com/products/highlevel/reviews) — 4.6/5 stars (643 reviews)
- [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) — 4.5/5 stars (530 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2468 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2107 reviews)
- [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1124 reviews)
- [Synup](https://www.g2.com/products/synup/reviews) — 4.5/5 stars (315 reviews)
- [Semrush](https://www.g2.com/products/semrush/reviews) — 4.4/5 stars (3987 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3877 reviews)
- [Thryv](https://www.g2.com/products/thryv/reviews) — 4.3/5 stars (2011 reviews)

### Alternatives to Luma Health

- [Artera](https://www.g2.com/products/artera/reviews) — 4.8/5 stars (91 reviews)
- [Solutionreach](https://www.g2.com/products/solutionreach/reviews) — 4.3/5 stars (169 reviews)
- [Phreesia](https://www.g2.com/products/phreesia/reviews) — 3.9/5 stars (45 reviews)
- [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (433 reviews)
- [Tebra (previously Kareo + PatientPop)](https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews) — 4.1/5 stars (259 reviews)
- [Klara](https://www.g2.com/products/klara/reviews) — 4.6/5 stars (112 reviews)
- [Epic](https://www.g2.com/products/epic/reviews) — 4.2/5 stars (937 reviews)
- [SimplePractice](https://www.g2.com/products/simplepractice/reviews) — 4.1/5 stars (128 reviews)
- [Relatient](https://www.g2.com/products/relatient/reviews) — 4.8/5 stars (27 reviews)
- [Spruce Health](https://www.g2.com/products/spruce-health/reviews) — 4.7/5 stars (341 reviews)

---
## Top Discussions

### Birdeye

- Title: [How do you delete a review you post on this site?](https://www.g2.com/discussions/35410-how-do-you-delete-a-review-you-post-on-this-site) — 7 comments, 2 upvotes
  > **Top comment:** "Hi Kurt, to delete a G2 review, you can contact G2 support or log into your G2 profile.  If you're referencing a review you left on a Birdeye site, feel free..."
- Title: [What is BirdEye?](https://www.g2.com/discussions/what-is-birdeye) — 4 comments
  > **Top comment:** "It’s an Online Reputation and Social Media Management Platform."
- Title: [Are BirdEye reviews fake?](https://www.g2.com/discussions/are-birdeye-reviews-fake) — 2 comments
  > **Top comment:** "Birdeye reviews are not fake. They aggregate reviews across the web from various sources such as Facebook and Google. Reviews can also be directly posted to..."
- Title: [I'm curious about schema?](https://www.g2.com/discussions/i-m-curious-about-schema) — 2 comments, 1 upvote
  > **Top comment:** "Thank you XAP Credit Solution for fixing my credit.  I'm very overwhelmed by this act of kindness shown to us by you and your team. I don’t regret whatever..."
- Title: [How do I take a screen shot of my login and upload it to the survery? Thanks,](https://www.g2.com/discussions/how-do-i-take-a-screen-shot-of-my-login-and-upload-it-to-the-survery-thanks-5e46994b-bc64-4d6e-aec9-d23e0c1c5270) — 2 comments, 1 upvote
  > **Top comment:** "Take a pic with your cell phone, then upload it!"

### Luma Health

- Title: [What is patient engagement platform?](https://www.g2.com/discussions/what-is-patient-engagement-platform) — 1 comment
  > **Top comment:** "Hello! Taking care of your health especially your mental health is very important and you can check it out at..."
- Title: [How do you use Luma health?](https://www.g2.com/discussions/how-do-you-use-luma-health) — 1 comment
  > **Top comment:** "To communicate with patients via text"
- Title: [Does Luma Health send HIPAA-compliant messages?](https://www.g2.com/discussions/hipaa-compliance) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes! 100% of Luma Health's communications is HIPAA-compliant. The safety and privacy of patients and organizations alike is our top priority.  "
- Title: [Can I customize my messages?](https://www.g2.com/discussions/custom-patient-messaging) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Our messages are endlessly customizable - but we also offer out-of-the-box messaging if you simply want to get up and running! You can customize by..."
- Title: [What EHR/PM systems do you support?](https://www.g2.com/discussions/ehr-integration) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "We currently support 70+ EHR/PMs and we are continuously adding more. 

Some examples include: Epic, NextGen, AthenaHealth, AllScripts, Centricity,..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/birdeye-vs-luma-health)