# Birdeye vs Listen360 Comparison --- ## AI Generated Summary - **G2 reviewers report** that Birdeye excels in enhancing online visibility, with users highlighting its effectiveness in driving more views and reviews for businesses. One user noted, "It’s a great place for customers to read reviews about our thriving business!!" which underscores its role in boosting customer engagement. - **Users say** Listen360 provides valuable insights into customer satisfaction, particularly through its focus on Net Promoter Score (NPS). Reviewers appreciate the platform's data filters, making it easier to gauge customer sentiments without direct interaction, as one user mentioned, "It was took to use to help gauge what your customers truly thought." - **Reviewers mention** that Birdeye's implementation process is notably quick and user-friendly, with many praising its intuitive onboarding features. This ease of setup allows businesses to start leveraging the platform's capabilities almost immediately, as reflected in user feedback about its ability to promote legal practices effectively. - **According to verified reviews** , Listen360 shines in its ability to analyze customer feedback, making it a preferred choice for fitness coaches and similar professionals. Users appreciate the platform's straightforward review analysis, with one coach stating, "I am able to analyze my customer & students feedback through Listen360." - **G2 reviewers highlight** that while Birdeye has a slightly lower score in ease of use compared to Listen360, it compensates with superior support quality. Users have noted that Birdeye's support team is responsive and helpful, which is crucial for businesses needing assistance in managing their online reputation. - **Users report** that Listen360, while effective in its niche, has a significantly lower overall satisfaction score compared to Birdeye. This disparity is reflected in the volume of recent reviews, with Birdeye receiving 175 reviews in the last 90 days, indicating a more active user base and ongoing improvements based on user feedback. | | Birdeye | Listen360 | |---|---|---| | **Star Rating** | 4.7 out of 5 | 4.5 out of 5 | | **Total Reviews** | 4,055 | 46 | | **Largest Market Segment** | Small-Business (48.3% of reviews) | Mid-Market (46.5% of reviews) | | **Entry Level Price** | Contact Us | No pricing available | --- ## Top Pros & Cons ### Birdeye Pros: - Ease of Use (1070 reviews) - Helpful (1068 reviews) Cons: - Missing Features (248 reviews) - Improvement Needed (173 reviews) ### Listen360 Pros: - Customer Support (1 reviews) - Data Management (1 reviews) --- ## Ratings Comparison | Rating | Birdeye | Listen360 | |---|---|---| | **Meets Requirements** | 9.3 (3477 reviews) | 9.1 (32 reviews) | | **Ease of Use** | 9.3 (3533 reviews) | 9.4 (32 reviews) | | **Ease of Setup** | 9.1 (2588 reviews) | 8.9 (19 reviews) | | **Ease of Admin** | 9.3 (2125 reviews) | 9.3 (17 reviews) | | **Quality of Support** | 9.4 (3311 reviews) | 9.3 (28 reviews) | | **Has the product been a good partner in doing business?** | 9.4 (2127 reviews) | 9.6 (19 reviews) | | **Product Direction (% positive)** | 9.4 (3415 reviews) | 9.2 (29 reviews) | --- ## Pricing ### Birdeye #### Entry-Level Pricing Plan: Starter Price: Contact Us Description: Improve reputation and rank at the top of local search. Key Features: - https://birdeye.com/pricing/ - Reviews AI - Listings AI [Browse all 3 editions](https://www.g2.com/products/birdeye/pricing) #### Free Trial Yes ### Listen360 #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Marketing Automation | Product | Score | Reviews | |---|---|---| | **Birdeye** | N/A | N/A | | **Listen360** | N/A | N/A | #### Email Marketing | Feature | Birdeye | Listen360 | |---|---|---| | **Building and Personalizing Emails** | Not enough data | Not enough data | | **Sending Outbound Emails** | Not enough data | Not enough data | | **Manage Email Deliverability** | Not enough data | Not enough data | | **Automated Email Responses** | Not enough data | Not enough data | #### Online Marketing | Feature | Birdeye | Listen360 | |---|---|---| | **Landing Pages and Forms** | Not enough data | Not enough data | | **Dynamic Content** | Not enough data | Not enough data | | **A/B Testing** | Not enough data | Not enough data | | **Mobile Optimized** | Not enough data | Not enough data | | **Search Tracking and Optimization** | Not enough data | Not enough data | #### Lead Management | Feature | Birdeye | Listen360 | |---|---|---| | **Marketing Lead Database** | Not enough data | Not enough data | | **Data Quality Management** | Not enough data | Not enough data | | **Segmentation** | Not enough data | Not enough data | | **Lead Scoring and Grading** | Not enough data | Not enough data | | **Lead Nurturing** | Not enough data | Not enough data | | **Online Behavior Tracking** | Not enough data | Not enough data | | **Automated Alerts and Tasks** | Not enough data | Not enough data | | **CRM Lead Integration** | Not enough data | Not enough data | #### Campaign Management | Feature | Birdeye | Listen360 | |---|---|---| | **Program Management** | Not enough data | Not enough data | | **Event / Webinar Marketing** | Not enough data | Not enough data | | **Calendaring** | Not enough data | Not enough data | | **Budgeting** | Not enough data | Not enough data | #### Social | Feature | Birdeye | Listen360 | |---|---|---| | **Social Listening** | Not enough data | Not enough data | | **Social Sharing** | Not enough data | Not enough data | | **Social Campaigns** | Not enough data | Not enough data | | **Social Media Engagement** | Not enough data | Not enough data | | **Social Media Advertising** | Not enough data | Not enough data | #### Reporting & Analytics | Feature | Birdeye | Listen360 | |---|---|---| | **Basic Reporting** | Not enough data | Not enough data | | **Web Analytics** | Not enough data | Not enough data | | **ROI Analytics** | Not enough data | Not enough data | | **Revenue Analytics** | Not enough data | Not enough data | | **SEO / Keyword Analytics** | Not enough data | Not enough data | #### Platform | Feature | Birdeye | Listen360 | |---|---|---| | **Customization ** | Not enough data | Not enough data | | **Workflow Capability** | Not enough data | Not enough data | | **User, Role, and Access Management** | 9.7 (5 reviews) | Not enough data | | **Internationalization** | Not enough data | Not enough data | | **Sandbox / Test Environments** | Not enough data | Not enough data | | **Performance and Reliability** | Not enough data | Not enough data | | **Output Document Generation** | Not enough data | Not enough data | #### Agentic AI - Marketing Automation | Feature | Birdeye | Listen360 | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Integration | Feature | Birdeye | Listen360 | |---|---|---| | **Data Import & Export Tools** | Not enough data | Not enough data | | **Integration APIs** | Not enough data | Not enough data | | **Breadth of Partner Applications** | Not enough data | Not enough data | ### Conversational Marketing | Product | Score | Reviews | |---|---|---| | **Birdeye** | 8.7/10 | 472 | | **Listen360** | N/A | N/A | #### Messenger | Feature | Birdeye | Listen360 | |---|---|---| | **Sequencing** | 8.8 (384 reviews) ✓ Verified | Not enough data | | **AI** | 8.5 (384 reviews) ✓ Verified | Not enough data | | **Live Chat** | 8.8 (388 reviews) ✓ Verified | Not enough data | | **Customization Interface** | 8.9 (383 reviews) ✓ Verified | Not enough data | #### Channels | Feature | Birdeye | Listen360 | |---|---|---| | **Social Media** | 8.9 (402 reviews) ✓ Verified | Not enough data | | **Website** | 8.9 (390 reviews) ✓ Verified | Not enough data | | **Text Message (SMS)** | 9.0 (401 reviews) ✓ Verified | Not enough data | | **Voice Assistants** | 8.1 (324 reviews) ✓ Verified | Not enough data | | **Other** | 8.3 (316 reviews) ✓ Verified | Not enough data | #### Customers | Feature | Birdeye | Listen360 | |---|---|---| | **Targeting** | 8.9 (389 reviews) ✓ Verified | Not enough data | | **Profiles** | 8.7 (378 reviews) | Not enough data | | **Analytics** | 9.0 (387 reviews) ✓ Verified | Not enough data | | **Lead Gathering** | 8.7 (372 reviews) ✓ Verified | Not enough data | | **Sales Conversion** | 8.6 (353 reviews) | Not enough data | #### Agentic AI - Conversational Marketing | Feature | Birdeye | Listen360 | |---|---|---| | **Autonomous Task Execution** | Feature Not Available | Not enough data | | **Multi-step Planning** | Feature Not Available | Not enough data | | **Cross-system Integration** | 8.3 (30 reviews) | Not enough data | | **Adaptive Learning** | 8.4 (29 reviews) | Not enough data | | **Natural Language Interaction** | 8.4 (30 reviews) | Not enough data | | **Proactive Assistance** | Feature Not Available | Not enough data | | **Decision Making** | 8.7 (31 reviews) | Not enough data | ### SMS Marketing | Product | Score | Reviews | |---|---|---| | **Birdeye** | 8.4/10 | 327 | | **Listen360** | N/A | N/A | #### Text Messaging | Feature | Birdeye | Listen360 | |---|---|---| | **Bulk SMS** | 9.0 (270 reviews) | Not enough data | | **Two-Way Text Messaging** | 9.1 (270 reviews) | Not enough data | | **Text Scheduler** | 8.7 (243 reviews) | Not enough data | | **Automatic Replies** | 9.1 (280 reviews) | Not enough data | | **Automatic URL Shortening** | Feature Not Available | Not enough data | | **MMS Marketing** | 8.8 (241 reviews) | Not enough data | | **Personalization** | 8.9 (254 reviews) | Not enough data | | **Transactional SMS** | Feature Not Available | Not enough data | #### SMS Platform | Feature | Birdeye | Listen360 | |---|---|---| | **Reporting** | 9.0 (259 reviews) | Not enough data | | **Automation** | 9.0 (259 reviews) | Not enough data | | **White Label** | 8.5 (201 reviews) | Not enough data | | **Text-to-Landline** | 8.4 (203 reviews) | Not enough data | | **Short Codes** | 8.3 (186 reviews) | Not enough data | | **API Integration** | 8.5 (201 reviews) | Not enough data | #### Agentic AI - SMS Marketing | Feature | Birdeye | Listen360 | |---|---|---| | **Autonomous Task Execution** | 7.5 (37 reviews) | Not enough data | | **Multi-step Planning** | 7.7 (38 reviews) | Not enough data | | **Cross-system Integration** | 7.8 (37 reviews) | Not enough data | | **Natural Language Interaction** | 7.6 (36 reviews) | Not enough data | | **Proactive Assistance** | 7.6 (36 reviews) | Not enough data | | **Decision Making** | 7.7 (37 reviews) | Not enough data | ### Local Listing Management | Product | Score | Reviews | |---|---|---| | **Birdeye** | 8.8/10 | 583 | | **Listen360** | N/A | N/A | #### Listing Management | Feature | Birdeye | Listen360 | |---|---|---| | **Network Directory** | 8.9 (455 reviews) ✓ Verified | Not enough data | | **Data Aggregators** | 8.8 (424 reviews) ✓ Verified | Not enough data | | **Duplicate Monitoring** | 8.6 (383 reviews) | Not enough data | | **Optimization** | 8.8 (447 reviews) ✓ Verified | Not enough data | #### Performance | Feature | Birdeye | Listen360 | |---|---|---| | **Real-Time Updates** | 8.9 (497 reviews) ✓ Verified | Not enough data | | **Analytics** | 9.1 (505 reviews) ✓ Verified | Not enough data | ### Payment Processing | Product | Score | Reviews | |---|---|---| | **Birdeye** | 8.6/10 | 46 | | **Listen360** | N/A | N/A | #### Payment Processing | Feature | Birdeye | Listen360 | |---|---|---| | **Encryption** | 8.9 (41 reviews) | Not enough data | | **Credit Card Processing** | 9.1 (43 reviews) | Not enough data | | **Mobile Payments** | 9.4 (43 reviews) | Not enough data | | **Digital Wallet Integration** | 8.8 (38 reviews) | Not enough data | #### Administration | Feature | Birdeye | Listen360 | |---|---|---| | **Reporting & Analytics** | 8.9 (40 reviews) | Not enough data | | **E-commerce Integration** | 8.5 (37 reviews) | Not enough data | | **Processing Fees** | 8.3 (40 reviews) | Not enough data | | **POS Integration** | 8.0 (35 reviews) | Not enough data | | **Omnichannel** | 8.5 (36 reviews) | Not enough data | | **Levels 1 & 2** | 8.6 (36 reviews) | Not enough data | | **Level 3** | 8.5 (36 reviews) | Not enough data | #### Payment Options | Feature | Birdeye | Listen360 | |---|---|---| | **Multi-Currency** | 7.6 (36 reviews) | Not enough data | | **Online payment portal** | 9.0 (42 reviews) | Not enough data | #### Security | Feature | Birdeye | Listen360 | |---|---|---| | **POS Verification** | 8.5 (35 reviews) | Not enough data | #### Platform | Feature | Birdeye | Listen360 | |---|---|---| | **Accounting integration** | 8.5 (36 reviews) | Not enough data | | **E-commerce Integration** | 8.4 (37 reviews) | Not enough data | ### Local SEO | Product | Score | Reviews | |---|---|---| | **Birdeye** | 9.0/10 | 437 | | **Listen360** | N/A | N/A | #### Local Search Optimization | Feature | Birdeye | Listen360 | |---|---|---| | **Rank Tracking** | 8.6 (214 reviews) | Not enough data | | **Online Listings** | 9.1 (374 reviews) ✓ Verified | Not enough data | | **Google My Business** | 9.2 (383 reviews) ✓ Verified | Not enough data | | **Reputation Management** | 9.4 (402 reviews) ✓ Verified | Not enough data | | **Social Media** | 8.8 (356 reviews) | Not enough data | | **Dashboards and Reporting** | 9.1 (389 reviews) ✓ Verified | Not enough data | ### SEO Tools | Product | Score | Reviews | |---|---|---| | **Birdeye** | N/A | N/A | | **Listen360** | N/A | N/A | #### SEO Auditing & Monitoring | Feature | Birdeye | Listen360 | |---|---|---| | **SEO Alerting** | Not enough data | Not enough data | | **SEO Auditing** | Not enough data | Not enough data | | **SEO Change Tracking** | Not enough data | Not enough data | | **Technical SEO** | Not enough data | Not enough data | #### Agentic AI - SEO Tools | Feature | Birdeye | Listen360 | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### SEO Content & Rankings | Feature | Birdeye | Listen360 | |---|---|---| | **Link Building** | Not enough data | Not enough data | | **Keyword Research** | Not enough data | Not enough data | | **SERP Rank Tracking** | Not enough data | Not enough data | | **Localization** | Not enough data | Not enough data | | **Content Insights** | Not enough data | Not enough data | #### SEO Reporting | Feature | Birdeye | Listen360 | |---|---|---| | **Competitor Analysis** | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | | **Custom Reports** | Not enough data | Not enough data | | **White Label** | Not enough data | Not enough data | #### Generative AI | Feature | Birdeye | Listen360 | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Social Media Management | Product | Score | Reviews | |---|---|---| | **Birdeye** | 8.4/10 | 543 | | **Listen360** | N/A | N/A | #### Content & Collaboration | Feature | Birdeye | Listen360 | |---|---|---| | **Content Calendar** | 8.6 (420 reviews) | Not enough data | | **Content Library** | 8.4 (413 reviews) | Not enough data | | **Shared Inbox** | 8.7 (422 reviews) | Not enough data | | **Approval Workflows** | 8.4 (402 reviews) | Not enough data | | **Users and Permissions** | 8.8 (413 reviews) | Not enough data | | **Content Creation** | 8.5 (412 reviews) | Not enough data | #### Social Management | Feature | Birdeye | Listen360 | |---|---|---| | **Social Analytics** | 8.7 (476 reviews) | Not enough data | | **Social Publishing** | 9.0 (495 reviews) | Not enough data | | **Campaign Optimization** | 8.5 (447 reviews) | Not enough data | | **Social Engagement** | 8.9 (470 reviews) | Not enough data | | **Social Ads** | 7.9 (431 reviews) | Not enough data | | **Campaign Planning** | 8.3 (429 reviews) | Not enough data | | **Hashtag Capabilites** | 8.4 (384 reviews) | Not enough data | #### Agentic AI - Social Media Management | Feature | Birdeye | Listen360 | |---|---|---| | **Autonomous Task Execution** | 8.0 (93 reviews) | Not enough data | | **Multi-step Planning** | 8.1 (91 reviews) | Not enough data | | **Cross-system Integration** | 7.9 (101 reviews) | Not enough data | | **Adaptive Learning** | 8.2 (94 reviews) | Not enough data | | **Natural Language Interaction** | 8.1 (93 reviews) | Not enough data | | **Proactive Assistance** | 8.3 (94 reviews) | Not enough data | | **Decision Making** | 8.4 (95 reviews) | Not enough data | ### Experience Management | Product | Score | Reviews | |---|---|---| | **Birdeye** | 8.4/10 | 639 | | **Listen360** | N/A | N/A | #### Analytics | Feature | Birdeye | Listen360 | |---|---|---| | **Net Promoter Score (NPS)** | 8.7 (492 reviews) | Not enough data | | **Customer Satisfaction (CSAT) Score** | 8.9 (486 reviews) | Not enough data | | **Customer Effort Score (CES)** | 8.7 (464 reviews) | Not enough data | | **Gamification** | 8.0 (414 reviews) | Not enough data | #### Customization | Feature | Birdeye | Listen360 | |---|---|---| | **Stakeholder Management** | 8.5 (421 reviews) | Not enough data | | **Multilanguage Support** | 8.2 (404 reviews) | Not enough data | | **Multiple Branding Support** | 8.6 (431 reviews) | Not enough data | | **Vertical-specific Solutions** | 8.4 (412 reviews) | Not enough data | #### Generative AI | Feature | Birdeye | Listen360 | |---|---|---| | **AI Text Generation** | 8.7 (355 reviews) | Not enough data | | **AI Text Summarization** | 8.7 (355 reviews) | Not enough data | #### Agentic AI - Experience Management | Feature | Birdeye | Listen360 | |---|---|---| | **Autonomous Task Execution** | 7.9 (56 reviews) | Not enough data | | **Cross-system Integration** | 8.2 (56 reviews) | Not enough data | | **Natural Language Interaction** | 8.2 (55 reviews) | Not enough data | | **Proactive Assistance** | 8.2 (55 reviews) | Not enough data | ### AI Agents For Business Operations | Product | Score | Reviews | |---|---|---| | **Birdeye** | 8.8/10 | 18 | | **Listen360** | N/A | N/A | #### Responses | Feature | Birdeye | Listen360 | |---|---|---| | **Personalization** | 9.4 (14 reviews) | Not enough data | | **Route To Human** | 9.3 (15 reviews) | Not enough data | | **Natural Language Understanding (NLU)** | 8.6 (14 reviews) | Not enough data | #### Automation - AI Agents | Feature | Birdeye | Listen360 | |---|---|---| | **Sales Follow-Up** | 8.3 (12 reviews) | Not enough data | | **Customer Interaction Automation** | 8.8 (14 reviews) | Not enough data | | **Lead Generation** | 8.9 (12 reviews) | Not enough data | | **Document Processing** | 8.9 (12 reviews) | Not enough data | | **Feedback Collection** | 9.2 (12 reviews) | Not enough data | #### Platform | Feature | Birdeye | Listen360 | |---|---|---| | **Conversation Editor** | 9.2 (13 reviews) | Not enough data | | **Integration** | 9.3 (12 reviews) | Not enough data | | **Human-In-The-Loop** | 9.0 (13 reviews) | Not enough data | #### Autonomy - AI Agents | Feature | Birdeye | Listen360 | |---|---|---| | **Independent Decision Making** | 8.5 (13 reviews) | Not enough data | | **Adaptive Responses** | 8.3 (12 reviews) | Not enough data | | **Task Execution** | 8.5 (12 reviews) | Not enough data | | **Problem Solving** | 8.2 (12 reviews) | Not enough data | #### Generative AI | Feature | Birdeye | Listen360 | |---|---|---| | **AI Text Generation** | 8.8 (17 reviews) | Not enough data | | **AI Text Summarization** | 9.0 (13 reviews) | Not enough data | ### Patient Engagement | Product | Score | Reviews | |---|---|---| | **Birdeye** | 8.5/10 | 264 | | **Listen360** | N/A | N/A | #### Patient-Centered Functions | Feature | Birdeye | Listen360 | |---|---|---| | **Online Presence Management** | 9.0 (212 reviews) | Not enough data | | **Patient Feedback Management** | 9.3 (215 reviews) | Not enough data | | **Patient Portal** | 8.0 (190 reviews) | Not enough data | | **Patient Communications** | 8.8 (210 reviews) | Not enough data | | **Integration with Wearables** | 7.8 (187 reviews) | Not enough data | #### Operations | Feature | Birdeye | Listen360 | |---|---|---| | **Workflow Management** | 8.8 (213 reviews) | Not enough data | | **Interoperability** | 8.6 (202 reviews) | Not enough data | | **Digital Intake Forms** | 8.2 (205 reviews) | Not enough data | | **Engagement Measuring** | 8.8 (200 reviews) | Not enough data | | **Patient Satisfaction Management** | 9.0 (205 reviews) | Not enough data | | **EHR Integration** | 8.0 (194 reviews) | Not enough data | | **IPC Systems Integration** | 7.9 (188 reviews) | Not enough data | #### Generative AI | Feature | Birdeye | Listen360 | |---|---|---| | **AI Text Summarization** | Feature Not Available | Not enough data | ### Chatbots | Product | Score | Reviews | |---|---|---| | **Birdeye** | 8.8/10 | 271 | | **Listen360** | N/A | N/A | #### Responses | Feature | Birdeye | Listen360 | |---|---|---| | **Customization** | 8.8 (234 reviews) | Not enough data | | **Control** | 8.7 (232 reviews) | Not enough data | | **Route To Human** | 8.7 (223 reviews) | Not enough data | | **Menu bars** | Feature Not Available | Not enough data | | **Drip sequences** | Feature Not Available | Not enough data | #### Platform | Feature | Birdeye | Listen360 | |---|---|---| | **Live chat** | 9.0 (240 reviews) | Not enough data | | **Integrations** | 8.8 (226 reviews) | Not enough data | | **Branding** | 8.9 (236 reviews) | Not enough data | | **Analytics** | 8.8 (229 reviews) | Not enough data | | **A/B testing** | Feature Not Available | Not enough data | | **Role-based access** | 8.8 (223 reviews) | Not enough data | | **Collection of information** | 8.9 (236 reviews) | Not enough data | #### Generative AI | Feature | Birdeye | Listen360 | |---|---|---| | **AI Text Generation** | 8.4 (158 reviews) | Not enough data | | **AI Text Summarization** | 8.7 (150 reviews) | Not enough data | ### Feedback Analytics | Product | Score | Reviews | |---|---|---| | **Birdeye** | 8.9/10 | 729 | | **Listen360** | N/A | N/A | #### Feedback Management | Feature | Birdeye | Listen360 | |---|---|---| | **Tagging** | 8.7 (518 reviews) | Not enough data | | **Segmentation** | Feature Not Available | Not enough data | | **Custom Reports and Dashboards** | 9.0 (603 reviews) | Not enough data | #### Feedback Analysis | Feature | Birdeye | Listen360 | |---|---|---| | **Thematic Analysis** | 8.7 (524 reviews) | Not enough data | | **Sentiment Analysis** | 8.8 (530 reviews) | Not enough data | | **NPS/CSAT Scoring** | 8.6 (519 reviews) | Not enough data | #### Feedback Sources | Feature | Birdeye | Listen360 | |---|---|---| | **Online Reviews** | 9.5 (684 reviews) | Not enough data | | **Surveys** | 9.1 (585 reviews) | Not enough data | | **Social Media** | Feature Not Available | Not enough data | | **Customer Service Channels** | 9.0 (549 reviews) | Not enough data | #### Generative AI | Feature | Birdeye | Listen360 | |---|---|---| | **AI Text Generation** | 8.7 (426 reviews) | Not enough data | | **AI Text Summarization** | 8.8 (419 reviews) | Not enough data | ### Conversational Support | Product | Score | Reviews | |---|---|---| | **Birdeye** | 8.7/10 | 439 | | **Listen360** | N/A | N/A | #### Conversational Platform | Feature | Birdeye | Listen360 | |---|---|---| | **Personalization** | 8.8 (388 reviews) | Not enough data | | **Omnichannel** | Feature Not Available | Not enough data | | **Contextual Engagement** | 8.8 (343 reviews) | Not enough data | | **Proactive Engagement** | 8.9 (314 reviews) | Not enough data | #### Support Automation | Feature | Birdeye | Listen360 | |---|---|---| | **Intelligent Routing** | 8.7 (333 reviews) | Not enough data | | **Seamless Escalation** | 8.7 (341 reviews) | Not enough data | | **Transcripts** | 8.8 (334 reviews) | Not enough data | | **Self-Serve Support** | 8.6 (300 reviews) | Not enough data | #### Generative AI | Feature | Birdeye | Listen360 | |---|---|---| | **AI Text Generation** | 8.4 (237 reviews) | Not enough data | | **AI Text Summarization** | 8.4 (235 reviews) | Not enough data | ### Live Chat | Product | Score | Reviews | |---|---|---| | **Birdeye** | 8.8/10 | 574 | | **Listen360** | N/A | N/A | #### Generative AI | Feature | Birdeye | Listen360 | |---|---|---| | **AI Text Generation** | 8.6 (183 reviews) | Not enough data | | **AI Text Summarization** | 8.6 (180 reviews) | Not enough data | | **AI Text-to-Speech** | 8.1 (171 reviews) | Not enough data | #### Communication | Feature | Birdeye | Listen360 | |---|---|---| | **Pop-up Chat** | 9.0 (357 reviews) ✓ Verified | Not enough data | | **Notifications** | 9.1 (383 reviews) ✓ Verified | Not enough data | | **Targeted Emails** | 8.6 (267 reviews) | Not enough data | | **In-App Messaging** | 9.2 (358 reviews) ✓ Verified | Not enough data | | **Co-Browsing** | 8.4 (244 reviews) | Not enough data | #### Internal Use | Feature | Birdeye | Listen360 | |---|---|---| | **Customization ** | 8.8 (503 reviews) ✓ Verified | Not enough data | | **Conversation Archiving** | 9.0 (350 reviews) ✓ Verified | Not enough data | | **Lead Development** | 8.7 (269 reviews) | Not enough data | | **Knowledge Base** | 8.8 (273 reviews) | Not enough data | | **Team Inbox ** | 9.2 (335 reviews) ✓ Verified | Not enough data | | **Customer Profiles** | 8.6 (270 reviews) | Not enough data | ### Enterprise Feedback Management | Product | Score | Reviews | |---|---|---| | **Birdeye** | N/A | N/A | | **Listen360** | 9.1/10 | 19 | #### Generative AI | Feature | Birdeye | Listen360 | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Survey Management | Feature | Birdeye | Listen360 | |---|---|---| | **Brand Design Consistency** | Not enough data | 9.1 (15 reviews) | | **Survey Deployment** | Not enough data | 9.2 (14 reviews) ✓ Verified | | **Feedback Collection** | Not enough data | 9.3 (18 reviews) ✓ Verified | | **Device Responsiveness** | Not enough data | 8.6 (15 reviews) | #### Process Management | Feature | Birdeye | Listen360 | |---|---|---| | **Feedback Aggregation** | Not enough data | 9.0 (16 reviews) ✓ Verified | | **Trigger Alerts** | Not enough data | 9.4 (16 reviews) | | **Real-Time Analysis** | Not enough data | 9.2 (15 reviews) ✓ Verified | | **Real-Time Action** | Not enough data | 9.0 (15 reviews) | #### System Management | Feature | Birdeye | Listen360 | |---|---|---| | **Security** | Not enough data | Feature Not Available | | **System Monitoring** | Not enough data | Feature Not Available | ### AI Content Creation Platforms | Product | Score | Reviews | |---|---|---| | **Birdeye** | 8.3/10 | 26 | | **Listen360** | N/A | N/A | #### Content Generation - AI Content Creation Platforms | Feature | Birdeye | Listen360 | |---|---|---| | **Output quality** | 7.7 (25 reviews) | Not enough data | | **Branding** | 8.1 (24 reviews) | Not enough data | | **Performance** | 8.5 (24 reviews) | Not enough data | #### Management - AI Content Creation Platforms | Feature | Birdeye | Listen360 | |---|---|---| | **Collaboration** | 7.9 (22 reviews) | Not enough data | | **Security and Privacy** | 8.6 (24 reviews) | Not enough data | | **Moderation** | 8.6 (24 reviews) | Not enough data | ### Answer Engine Optimization (AEO) | Product | Score | Reviews | |---|---|---| | **Birdeye** | N/A | N/A | | **Listen360** | N/A | N/A | #### AI Visibility & Tracking | Feature | Birdeye | Listen360 | |---|---|---| | **AI Mention Tracking** | Not enough data | Not enough data | | **AI Search Ranking Insights** | Not enough data | Not enough data | #### Sentiment & Brand Analysis | Feature | Birdeye | Listen360 | |---|---|---| | **AI Sentiment Monitoring** | Not enough data | Not enough data | | **AI Hallucination Detection** | Not enough data | Not enough data | #### Competitive Benchmarking | Feature | Birdeye | Listen360 | |---|---|---| | **Industry AI Sentiment Benchmarking** | Not enough data | Not enough data | | **Competitor AI Presence Comparison** | Not enough data | Not enough data | #### AI Content Optimization | Feature | Birdeye | Listen360 | |---|---|---| | **Semantic Optimization for AI Models** | Not enough data | Not enough data | | **AI-Driven Content Recommendations** | Not enough data | Not enough data | #### Reporting & Alerts | Feature | Birdeye | Listen360 | |---|---|---| | **Real-Time AI Mention Alerts** | Not enough data | Not enough data | | **AI Visibility Reporting** | Not enough data | Not enough data | ### Customer Advocacy | Product | Score | Reviews | |---|---|---| | **Birdeye** | 8.5/10 | 52 | | **Listen360** | N/A | N/A | #### Agentic AI - Customer Advocacy | Feature | Birdeye | Listen360 | |---|---|---| | **Autonomous Task Execution** | 8.6 (49 reviews) | Not enough data | | **Cross-system Integration** | 8.4 (49 reviews) | Not enough data | | **Proactive Assistance** | 8.6 (49 reviews) | Not enough data | ### Online Reputation Management | Product | Score | Reviews | |---|---|---| | **Birdeye** | 8.5/10 | 2319 | | **Listen360** | 8.5/10 | 21 | #### Consumer Intelligence | Feature | Birdeye | Listen360 | |---|---|---| | **Customer Feedback** | 9.3 (1995 reviews) ✓ Verified | 9.3 (20 reviews) ✓ Verified | | **Competitive Intelligence** | 8.6 (1433 reviews) ✓ Verified | Feature Not Available | | **Sentiment Analysis** | 8.8 (1628 reviews) ✓ Verified | 8.8 (19 reviews) ✓ Verified | #### Reporting | Feature | Birdeye | Listen360 | |---|---|---| | **Corporate Reporting** | 8.8 (1636 reviews) ✓ Verified | 8.1 (12 reviews) | | **Dashboard** | 9.2 (2007 reviews) ✓ Verified | 8.9 (19 reviews) ✓ Verified | #### Media Monitoring | Feature | Birdeye | Listen360 | |---|---|---| | **Social Networks Monitoring** | 8.7 (1641 reviews) ✓ Verified | 8.1 (7 reviews) | | **Social Media Management** | 8.7 (1496 reviews) ✓ Verified | 7.1 (7 reviews) | | **Digital Media Monitoring** | 8.4 (1272 reviews) | Feature Not Available | #### In-House Management | Feature | Birdeye | Listen360 | |---|---|---| | **Employee Performance** | Feature Not Available | 8.8 (15 reviews) ✓ Verified | | **Team Workflow** | Feature Not Available | 8.8 (11 reviews) ✓ Verified | #### Generative AI | Feature | Birdeye | Listen360 | |---|---|---| | **AI Text Generation** | Feature Not Available | Not enough data | #### Agentic AI - Online Reputation Management | Feature | Birdeye | Listen360 | |---|---|---| | **Autonomous Task Execution** | 8.1 (310 reviews) | Not enough data | | **Multi-step Planning** | 8.0 (289 reviews) | Not enough data | | **Cross-system Integration** | 8.2 (331 reviews) | Not enough data | | **Adaptive Learning** | 8.2 (292 reviews) | Not enough data | | **Proactive Assistance** | 8.1 (296 reviews) | Not enough data | | **Decision Making** | 8.1 (290 reviews) | Not enough data | ### Brand Advocacy | Product | Score | Reviews | |---|---|---| | **Birdeye** | N/A | N/A | | **Listen360** | N/A | N/A | #### Discovery | Feature | Birdeye | Listen360 | |---|---|---| | **Referral Program** | Not enough data | Not enough data | | **Incentives** | Not enough data | Not enough data | | **3rd-Party Trends** | Not enough data | Not enough data | #### Insight | Feature | Birdeye | Listen360 | |---|---|---| | **Monitoring** | Not enough data | Not enough data | | **Adoption Insight** | Not enough data | Not enough data | | **Engagement Analysis** | Not enough data | Not enough data | #### Mobile | Feature | Birdeye | Listen360 | |---|---|---| | **Mobile Optimization** | Not enough data | Not enough data | #### Platform | Feature | Birdeye | Listen360 | |---|---|---| | **Multichannel Sharing** | Not enough data | Not enough data | | **Forum** | Not enough data | Not enough data | | **Integration** | Not enough data | Not enough data | | **Content Distribution** | Not enough data | Not enough data | ### Local Marketing | Product | Score | Reviews | |---|---|---| | **Birdeye** | N/A | N/A | | **Listen360** | N/A | N/A | #### Platform | Feature | Birdeye | Listen360 | |---|---|---| | **Internationalization** | Not enough data | Not enough data | | **User, Role, and Access Management** | Not enough data | Not enough data | | **Performance and Reliability** | Not enough data | Not enough data | | **Reporting and Dashboards** | Not enough data | Not enough data | | **Mobile User Support** | Not enough data | Not enough data | ### AI Customer Support Agents | Product | Score | Reviews | |---|---|---| | **Birdeye** | 8.2/10 | 12 | | **Listen360** | N/A | N/A | #### Customer Query Resolution - AI Customer Support Agents | Feature | Birdeye | Listen360 | |---|---|---| | **Automated Ticket Resolution** | 8.3 (7 reviews) | Not enough data | | **Contextual Response Generation** | 7.7 (8 reviews) | Not enough data | | **Sentiment Analysis** | 7.9 (7 reviews) | Not enough data | | **Knowledge Base Utilization** | 8.6 (7 reviews) | Not enough data | | **Multilingual Support** | 8.1 (7 reviews) | Not enough data | #### Customer Interaction Automation - AI Customer Support Agents | Feature | Birdeye | Listen360 | |---|---|---| | **Proactive Customer Outreach** | 8.3 (7 reviews) | Not enough data | | **Feedback Collection** | 8.9 (9 reviews) | Not enough data | | **Escalation Handling** | 8.1 (6 reviews) | Not enough data | | **Workflow Optimization** | 9.2 (8 reviews) | Not enough data | #### Automation | Feature | Birdeye | Listen360 | |---|---|---| | **Customer Interaction Automation** | 8.2 (10 reviews) | Not enough data | | **Feedback Collection** | 9.4 (8 reviews) | Not enough data | | **Document Processing** | 7.9 (7 reviews) | Not enough data | #### Autonomy | Feature | Birdeye | Listen360 | |---|---|---| | **Independent Decision Making** | 7.9 (7 reviews) | Not enough data | | **Adaptive Responses** | 8.1 (8 reviews) | Not enough data | | **Task Execution** | 7.7 (8 reviews) | Not enough data | | **Problem Solving** | 8.1 (8 reviews) | Not enough data | ### AI Agents | Product | Score | Reviews | |---|---|---| | **Birdeye** | N/A | N/A | | **Listen360** | N/A | N/A | #### Agentic AI - AI Agents | Feature | Birdeye | Listen360 | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Unique to Birdeye (21):** [SEO Tools](https://www.g2.com/categories/seo-tools), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Media Suites](https://www.g2.com/categories/social-media-suites), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [Answer Engine Optimization (AEO) Tools](https://www.g2.com/categories/answer-engine-optimization-aeo), [Multi-Location Marketing Platforms](https://www.g2.com/categories/multi-location-marketing-platforms), [Local Listing Management Software](https://www.g2.com/categories/local-listing-management), [Local SEO Software](https://www.g2.com/categories/local-seo), [AI Content Creation Platforms Software](https://www.g2.com/categories/ai-content-creation-platforms), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Experience Management Software](https://www.g2.com/categories/experience-management), [Payment Processing Software](https://www.g2.com/categories/payment-processing), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Patient Engagement Software](https://www.g2.com/categories/patient-engagement), [Customer Advocacy Software](https://www.g2.com/categories/customer-advocacy), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt), [Live Chat Software](https://www.g2.com/categories/live-chat) **Unique to Listen360 (1):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) --- ## Reviewer Demographics ### By Company Size | Segment | Birdeye | Listen360 | |---|---|---| | **Small-Business** | 48.3% | 39.5% | | **Mid-Market** | 35.1% | 46.5% | | **Enterprise** | 16.6% | 14.0% | ### By Industry #### Birdeye - **Hospital & Health Care:** 9.8% - **Real Estate:** 9.5% - **Construction:** 7.3% - **Marketing and Advertising:** 6.4% - **Medical Practice:** 6.1% - **Health, Wellness and Fitness:** 5.9% - **Veterinary:** 5.4% - **Financial Services:** 5.4% - **Consumer Services:** 4.6% - **Automotive:** 3.7% - **Other:** 35.9% #### Listen360 - **Real Estate:** 14.0% - **Hospital & Health Care:** 14.0% - **Health, Wellness and Fitness:** 14.0% - **Consumer Services:** 11.6% - **Retail:** 4.7% - **Non-Profit Organization Management:** 4.7% - **Computer Software:** 4.7% - **Education Management:** 4.7% - **Accounting:** 2.3% - **Automotive:** 2.3% - **Other:** 23.3% --- ## Alternatives ### Alternatives to Birdeye - [SOCi](https://www.g2.com/products/soci/reviews) — 4.5/5 stars (4039 reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) — 4.6/5 stars (637 reviews) - [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) — 4.5/5 stars (505 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews) - [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2095 reviews) - [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1118 reviews) - [Synup](https://www.g2.com/products/synup/reviews) — 4.5/5 stars (315 reviews) - [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews) - [Semrush](https://www.g2.com/products/semrush/reviews) — 4.5/5 stars (3378 reviews) - [Thryv](https://www.g2.com/products/thryv/reviews) — 4.2/5 stars (1995 reviews) ### Alternatives to Listen360 - [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2095 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7328 reviews) - [Nicereply](https://www.g2.com/products/nicereply/reviews) — 4.5/5 stars (431 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews) - [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1118 reviews) - [Reviews.io](https://www.g2.com/products/reviews-io/reviews) — 4.8/5 stars (642 reviews) - [Swell](https://www.g2.com/products/socialswell-inc-swell/reviews) — 4.5/5 stars (372 reviews) - [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews) — 4.6/5 stars (5515 reviews) - [SOCi](https://www.g2.com/products/soci/reviews) — 4.5/5 stars (4039 reviews) --- ## Top Discussions ### Birdeye - Title: [How do you delete a review you post on this site?](https://www.g2.com/discussions/35410-how-do-you-delete-a-review-you-post-on-this-site) — 7 comments, 2 upvotes > **Top comment:** "Hi Kurt, to delete a G2 review, you can contact G2 support or log into your G2 profile. If you're referencing a review you left on a Birdeye site, feel free..." - Title: [What is BirdEye?](https://www.g2.com/discussions/what-is-birdeye) — 4 comments > **Top comment:** "It’s an Online Reputation and Social Media Management Platform." - Title: [Are BirdEye reviews fake?](https://www.g2.com/discussions/are-birdeye-reviews-fake) — 2 comments > **Top comment:** "Birdeye reviews are not fake. They aggregate reviews across the web from various sources such as Facebook and Google. Reviews can also be directly posted to..." - Title: [I'm curious about schema?](https://www.g2.com/discussions/i-m-curious-about-schema) — 2 comments, 1 upvote > **Top comment:** "Thank you XAP Credit Solution for fixing my credit.  I'm very overwhelmed by this act of kindness shown to us by you and your team. I don’t regret whatever..." - Title: [How do I take a screen shot of my login and upload it to the survery? Thanks,](https://www.g2.com/discussions/how-do-i-take-a-screen-shot-of-my-login-and-upload-it-to-the-survery-thanks-5e46994b-bc64-4d6e-aec9-d23e0c1c5270) — 2 comments, 1 upvote > **Top comment:** "Take a pic with your cell phone, then upload it!" ### Listen360 - Title: [How does Listen 360 work?](https://www.g2.com/discussions/how-does-listen-360-work) — 1 comment > **Top comment:** "Businesses send the survey to customers and customers click the rating 1-10 and without submitting that rating is recorded. Ridiculous and STUPID..." - Title: [How long does it take to get up and running on Listen360?](https://www.g2.com/discussions/how-long-does-it-take-to-get-up-in-running-on-listen360) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Listen360 can be fully implemented as quickly as one day to several weeks depending on your needs and customization." - Title: [Which applications does Listen360 integrate with?](https://www.g2.com/discussions/which-applications-does-listen360-integrate-with) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Listen360 can integrate into any back-office system and has custom integrations with the following applications: Salesforce, MINDBODY, ABC Financial, Club..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/birdeye-vs-listen360)