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Compare Birdeye and Listen360 
Featured Products
At a Glance
Market Segments
Small-Business (50.8% of reviews)
Mid-Market (47.6% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Birdeye
Star Rating
(3,727)4.7 out of 5
Market Segments
Small-Business (50.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansListen360
Star Rating
(45)4.5 out of 5
Market Segments
Mid-Market (47.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Listen360Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Birdeye excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Listen360. Users appreciate its ability to consolidate feedback from various platforms, making it easier to manage and respond to reviews effectively.
- Users say that Birdeye's user-friendly interface and convenient filtering options enhance their experience, allowing them to track and monitor reviews without hassle. In contrast, while Listen360 offers good data analysis features, some users find it less intuitive for managing feedback across multiple channels.
- Reviewers mention that Birdeye's implementation process is quick and straightforward, with many highlighting the intuitive onboarding wizard. This ease of setup is a notable advantage over Listen360, which has received feedback indicating that its setup can be more challenging.
- According to verified reviews, Birdeye shines in its quality of support, with users praising the responsiveness and helpfulness of the support team. While Listen360 also has a solid support rating, some users feel that Birdeye's support is more proactive in addressing issues.
- Users highlight that Birdeye's comprehensive dashboard provides valuable insights into customer feedback, making it easier to identify trends and areas for improvement. Listen360, while effective for analyzing NPS scores, does not offer the same level of detail in its reporting features.
- Reviewers appreciate that Birdeye allows businesses to engage directly with customers, often resolving issues before they escalate to public reviews. This proactive approach is less emphasized in Listen360, where users primarily focus on gathering feedback rather than direct engagement.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
Listen360
No pricing availableFree Trial
Birdeye
Free Trial is available
Listen360
No trial information availableRatings
Meets Requirements
9.3
3,199
9.1
31
Ease of Use
9.3
3,254
9.4
31
Ease of Setup
9.1
2,332
8.8
18
Ease of Admin
9.3
1,930
9.3
16
Quality of Support
9.4
3,055
9.3
27
Has the product been a good partner in doing business?
9.4
1,932
9.6
18
Product Direction (% positive)
9.5
3,163
9.2
28
Features by Category
Messenger
8.8
384
|
Verified
Not enough data
8.5
382
|
Verified
Not enough data
8.8
386
|
Verified
Not enough data
8.9
383
|
Verified
Not enough data
Channels
8.9
400
|
Verified
Not enough data
8.9
390
|
Verified
Not enough data
9.0
400
|
Verified
Not enough data
8.1
324
|
Verified
Not enough data
8.3
316
|
Verified
Not enough data
Customers
8.9
389
|
Verified
Not enough data
8.7
377
Not enough data
9.0
386
|
Verified
Not enough data
8.7
371
|
Verified
Not enough data
8.6
352
Not enough data
Agentic AI - Conversational Marketing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
30
Not enough data
8.5
30
Not enough data
8.5
31
Not enough data
Feature Not Available
Not enough data
8.6
30
Not enough data
Text Messaging
9.0
267
Not enough data
9.1
265
Not enough data
8.8
243
Not enough data
9.0
277
Not enough data
Feature Not Available
Not enough data
8.8
241
Not enough data
8.9
252
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
260
Not enough data
9.0
260
Not enough data
8.6
203
Not enough data
8.4
205
Not enough data
8.2
187
Not enough data
8.6
203
Not enough data
Agentic AI - SMS Marketing
7.5
37
Not enough data
7.6
38
Not enough data
7.8
37
Not enough data
7.6
36
Not enough data
7.6
36
Not enough data
7.7
37
Not enough data
Listing Management
8.9
451
|
Verified
Not enough data
8.8
419
|
Verified
Not enough data
8.5
376
Not enough data
8.8
441
|
Verified
Not enough data
Performance
8.9
491
|
Verified
Not enough data
9.0
492
|
Verified
Not enough data
Payment Processing
8.9
42
Not enough data
9.0
42
Not enough data
9.3
42
Not enough data
8.7
38
Not enough data
Administration
8.9
40
Not enough data
8.5
38
Not enough data
8.2
41
Not enough data
8.0
36
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.5
37
Not enough data
Payment Options
7.7
37
Not enough data
9.0
41
Not enough data
Security
8.5
36
Not enough data
Platform
8.6
37
Not enough data
8.4
38
Not enough data
Local Search Optimization
8.6
214
Not enough data
9.1
367
|
Verified
Not enough data
9.2
379
|
Verified
Not enough data
9.4
389
|
Verified
Not enough data
8.8
354
Not enough data
9.1
386
|
Verified
Not enough data
SEO Auditing & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SEO Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Content & Rankings
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content & Collaboration
8.6(won by default)
414
Not enough data
8.4(won by default)
407
Not enough data
8.7(won by default)
415
Not enough data
8.4(won by default)
398
Not enough data
8.8(won by default)
409
Not enough data
8.5(won by default)
405
Not enough data
Social Management
8.7(won by default)
458
Not enough data
8.9(won by default)
464
Not enough data
8.5(won by default)
444
Not enough data
8.8(won by default)
451
Not enough data
7.9(won by default)
427
Not enough data
8.4(won by default)
425
Not enough data
8.4(won by default)
379
Not enough data
Agentic AI - Social Media Management
8.0(won by default)
92
Not enough data
8.1(won by default)
90
Not enough data
8.0(won by default)
92
Not enough data
8.2(won by default)
93
Not enough data
8.1(won by default)
92
Not enough data
8.2(won by default)
91
Not enough data
8.3(won by default)
92
Not enough data
Analytics
8.7
490
Not enough data
8.9
486
Not enough data
8.7
466
Not enough data
8.0
415
Not enough data
Customization
8.5
422
Not enough data
8.2
405
Not enough data
8.6
432
Not enough data
8.4
413
Not enough data
Generative AI
8.6
354
Not enough data
8.7
355
Not enough data
Agentic AI - Experience Management
7.9
56
Not enough data
8.2
55
Not enough data
8.2
55
Not enough data
8.2
55
Not enough data
Responses
9.4
14
Not enough data
9.3
15
Not enough data
8.8
13
Not enough data
Automation - AI Agents
8.3
12
Not enough data
9.0
12
Not enough data
8.9
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
Platform
9.2
13
Not enough data
9.3
12
Not enough data
9.0
13
Not enough data
Autonomy - AI Agents
8.5
13
Not enough data
8.3
12
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Generative AI
8.8
14
Not enough data
9.0
13
Not enough data
Patient-Centered Functions
9.0
210
Not enough data
9.2
213
Not enough data
8.0
191
Not enough data
8.8
205
Not enough data
7.8
188
Not enough data
Operations
8.8
214
Not enough data
8.7
203
Not enough data
8.2
206
Not enough data
8.8
201
Not enough data
9.0
206
Not enough data
8.0
195
Not enough data
7.9
189
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
234
Not enough data
8.7
232
Not enough data
8.7
223
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
239
Not enough data
8.8
226
Not enough data
8.9
235
Not enough data
8.9
228
Not enough data
Feature Not Available
Not enough data
8.8
223
Not enough data
9.0
236
Not enough data
Generative AI
8.4
155
Not enough data
8.7
150
Not enough data
Feedback Management
8.7
519
Not enough data
Feature Not Available
Not enough data
9.0
600
Not enough data
Feedback Analysis
8.7
526
Not enough data
8.8
530
Not enough data
8.6
520
Not enough data
Feedback Sources
9.5
670
Not enough data
9.1
582
Not enough data
Feature Not Available
Not enough data
9.0
550
Not enough data
Generative AI
8.7
426
Not enough data
8.8
419
Not enough data
Conversational Platform
8.8
388
Not enough data
Feature Not Available
Not enough data
8.8
343
Not enough data
8.9
312
Not enough data
Support Automation
8.7
333
Not enough data
8.7
341
Not enough data
8.8
333
Not enough data
8.6
299
Not enough data
Generative AI
8.4
237
Not enough data
8.4
235
Not enough data
Generative AI
8.6
181
Not enough data
8.6
179
Not enough data
8.2
170
Not enough data
Communication
9.0
353
|
Verified
Not enough data
9.1
378
|
Verified
Not enough data
8.6
266
Not enough data
9.2
353
|
Verified
Not enough data
8.4
244
Not enough data
Internal Use
8.8
501
|
Verified
Not enough data
9.0
349
|
Verified
Not enough data
8.7
267
Not enough data
8.8
272
Not enough data
9.1
331
|
Verified
Not enough data
8.7
271
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
9.1
15
Not enough data
9.2
14
|
Verified
Not enough data
9.2
17
|
Verified
Not enough data
8.6
15
Process Management
Not enough data
8.9
15
|
Verified
Not enough data
9.4
16
Not enough data
9.2
15
|
Verified
Not enough data
8.9
14
System Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Content Generation - AI Content Creation Platforms
7.6
24
Not enough data
8.1
24
Not enough data
8.5
24
Not enough data
Management - AI Content Creation Platforms
7.9
22
Not enough data
8.6
24
Not enough data
8.6
24
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
8.6
50
Not enough data
8.5
50
Not enough data
8.6
50
Not enough data
Consumer Intelligence
9.2
1840
|
Verified
9.3
20
|
Verified
8.6
1422
|
Verified
Feature Not Available
8.8
1608
|
Verified
8.8
19
|
Verified
Reporting
Feature Not Available
Feature Not Available
8.8
1597
|
Verified
8.1
12
9.2
1870
|
Verified
8.9
19
|
Verified
Media Monitoring
8.7
1620
|
Verified
8.1
7
8.6
1444
|
Verified
7.1
7
8.4
1271
Feature Not Available
In-House Management
Feature Not Available
8.8
15
|
Verified
Feature Not Available
8.8
11
|
Verified
Generative AI
Feature Not Available
Not enough data
Agentic AI - Online Reputation Management
8.1
301
Not enough data
8.0
292
Not enough data
8.2
294
Not enough data
8.2
290
Not enough data
8.1
294
Not enough data
8.1
290
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
7
Not enough data
8.3
7
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.3
7
Not enough data
8.6
7
Not enough data
8.1
6
Not enough data
9.0
7
Not enough data
Automation
8.8
7
Not enough data
9.3
7
Not enough data
7.9
7
Not enough data
Autonomy
7.9
7
Not enough data
7.9
7
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Listen360 are categorized as Online Reputation Management
Unique Categories
Birdeye is categorized as AI Customer Support Agents, Answer Engine Optimization (AEO), AI Content Creation Platforms, Multi-Location Marketing Platforms, Feedback Analytics, AI Agents For Business Operations, Experience Management, Payment Processing, Conversational Support, SMS Marketing, Patient Engagement, Customer Advocacy, Conversational Marketing, Local Listing Management, Chatbots, Local SEO, Social Media Suites, Social Media Management, Live Chat, and SEO Tools
Listen360 is categorized as Enterprise Feedback Management
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Listen360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.9%
Real Estate
9.3%
Construction
7.5%
Medical Practice
6.4%
Marketing and Advertising
6.2%
Other
60.7%
Real Estate
14.3%
Hospital & Health Care
14.3%
Health, Wellness and Fitness
14.3%
Consumer Services
9.5%
Retail
4.8%
Other
42.9%
Discussions
How do you delete a review you post on this site?
7 Comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 Comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 Comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
Which applications does Listen360 integrate with?
1 Comment
Official Response from Listen360
Listen360 can integrate into any back-office system and has custom integrations with the following applications:
Salesforce, MINDBODY, ABC Financial, Club...Read more
How long does it take to get up and running on Listen360?
1 Comment
Official Response from Listen360
Listen360 can be fully implemented as quickly as one day to several weeks depending on your needs and customization.Read more
How does Listen 360 work?
1 Comment
SD
Businesses send the survey to customers and customers click the rating 1-10 and without submitting that rating is recorded.
Ridiculous and STUPID...Read more
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