Introducing G2.ai, the future of software buying.Try now
Compare Birdeye and Fin by Intercom 
Featured Products
At a Glance
Market Segments
Small-Business (50.8% of reviews)
Small-Business (58.6% of reviews)
Entry-Level Pricing
Contact Us
$0.99 1 Resolution
Birdeye
Star Rating
(3,721)4.7 out of 5
Market Segments
Small-Business (50.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansFin by Intercom
Star Rating
(3,718)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in conversational support, with users appreciating its ability to keep customer conversations organized in one place. The detailed Content and Guidance docs are highlighted as particularly valuable for fine-tuning interactions.
- Users say that Birdeye offers a more comprehensive approach to customer feedback management, allowing businesses to hear directly from guests and address service complaints proactively. This feature is praised for its effectiveness in managing reviews across multiple platforms.
- Reviewers mention that Fin by Intercom is easy to use, with a user-friendly interface that simplifies daily tasks. The integration of macros in emails is noted as a significant time-saver, enhancing overall productivity.
- According to verified reviews, Birdeye shines in its filtering options, making it easy for users to find exactly what they need without hassle. This feature contributes to a more streamlined experience when managing customer interactions.
- G2 reviewers highlight that while Fin by Intercom has a strong performance in AI customer support, it faces challenges in the AI agents for business operations category, where Birdeye slightly outperforms it. This indicates a potential area for improvement for Fin.
- Users report that both platforms have their strengths, but Birdeye's overall higher ratings in quality of support and ease of setup suggest a more favorable experience for new users, with many finding the onboarding process straightforward and efficient.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
Birdeye
Free Trial is available
Fin by Intercom
Free Trial is available
Ratings
Meets Requirements
9.3
3,196
8.8
2,830
Ease of Use
9.3
3,251
8.9
2,860
Ease of Setup
9.1
2,329
8.4
1,468
Ease of Admin
9.3
1,927
8.6
1,312
Quality of Support
9.4
3,052
8.6
2,726
Has the product been a good partner in doing business?
9.4
1,929
8.8
1,309
Product Direction (% positive)
9.5
3,160
8.8
2,681
Features by Category
Ticket and Case Management
Not enough data
8.6
1100
|
Verified
Not enough data
8.8
1118
|
Verified
Not enough data
8.7
1095
|
Verified
Not enough data
8.6
1145
|
Verified
Not enough data
8.3
680
|
Verified
Not enough data
8.8
1136
|
Verified
Not enough data
8.8
1060
|
Verified
Not enough data
8.6
961
|
Verified
Generative AI
Not enough data
8.3
247
Not enough data
8.2
248
Agentic AI - Help Desk
Not enough data
7.8
61
Not enough data
8.2
61
Not enough data
7.9
61
Communication Channels
Not enough data
8.8
891
|
Verified
Not enough data
8.8
1090
|
Verified
Not enough data
9.4
1264
|
Verified
Not enough data
8.3
812
Not enough data
7.6
522
Platform
Not enough data
8.1
720
|
Verified
8.8
501
|
Verified
8.2
1267
|
Verified
Not enough data
8.7
823
|
Verified
Not enough data
8.6
789
|
Verified
Not enough data
8.1
1015
|
Verified
Not enough data
8.2
1017
|
Verified
Messenger
8.8
383
|
Verified
8.8
383
|
Verified
8.5
381
|
Verified
8.1
363
|
Verified
8.8
385
|
Verified
9.3
478
|
Verified
8.9
382
|
Verified
8.5
327
|
Verified
Channels
8.9
399
|
Verified
8.0
293
|
Verified
8.9
389
|
Verified
9.0
438
|
Verified
9.0
399
|
Verified
7.9
207
|
Verified
8.1
323
|
Verified
7.3
121
8.4
315
|
Verified
8.1
229
|
Verified
Customers
8.9
388
|
Verified
8.8
428
|
Verified
8.7
376
8.6
432
|
Verified
9.0
385
|
Verified
8.2
436
|
Verified
8.7
370
|
Verified
8.3
387
|
Verified
8.6
351
8.2
379
|
Verified
Agentic AI - Conversational Marketing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
29
Not enough data
8.4
29
Not enough data
8.5
30
Not enough data
Feature Not Available
Not enough data
8.6
29
Not enough data
User Analysis
Not enough data
8.6
140
Not enough data
8.4
157
User Support
Not enough data
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Walkthrough Type
Not enough data
8.9
136
Not enough data
9.0
146
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Text Messaging
9.0
267
Not enough data
9.1
265
Not enough data
8.8
243
Not enough data
9.0
277
Not enough data
Feature Not Available
Not enough data
8.8
241
Not enough data
8.9
252
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
260
Not enough data
9.0
260
Not enough data
8.6
203
Not enough data
8.4
205
Not enough data
8.2
187
Not enough data
8.6
203
Not enough data
Agentic AI - SMS Marketing
7.5
37
Not enough data
7.6
38
Not enough data
7.8
37
Not enough data
7.6
36
Not enough data
7.6
36
Not enough data
7.7
37
Not enough data
Channels
Not enough data
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Generative AI
Not enough data
Feature Not Available
Not enough data
8.2
84
Listing Management
8.9
450
|
Verified
Not enough data
8.8
418
|
Verified
Not enough data
8.5
376
Not enough data
8.8
440
|
Verified
Not enough data
Performance
8.9
490
|
Verified
Not enough data
9.0
491
|
Verified
Not enough data
Payment Processing
8.9
42
Not enough data
9.0
42
Not enough data
9.3
42
Not enough data
8.7
38
Not enough data
Administration
8.9
40
Not enough data
8.5
38
Not enough data
8.2
41
Not enough data
8.0
36
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.5
37
Not enough data
Payment Options
7.7
37
Not enough data
9.0
41
Not enough data
Security
8.5
36
Not enough data
Platform
8.6
37
Not enough data
8.4
38
Not enough data
Local Search Optimization
8.6
213
Not enough data
9.1
366
|
Verified
Not enough data
9.2
378
|
Verified
Not enough data
9.4
388
|
Verified
Not enough data
8.8
353
Not enough data
9.1
385
|
Verified
Not enough data
Content & Collaboration
8.6(won by default)
413
Not enough data
8.4(won by default)
406
Not enough data
8.7(won by default)
414
Not enough data
8.4(won by default)
397
Not enough data
8.8(won by default)
408
Not enough data
8.5(won by default)
404
Not enough data
Social Management
8.7(won by default)
457
Not enough data
8.9(won by default)
463
Not enough data
8.5(won by default)
443
Not enough data
8.8(won by default)
449
Not enough data
7.9(won by default)
426
Not enough data
8.4(won by default)
424
Not enough data
8.4(won by default)
378
Not enough data
Agentic AI - Social Media Management
8.0(won by default)
91
Not enough data
8.1(won by default)
89
Not enough data
8.0(won by default)
91
Not enough data
8.2(won by default)
92
Not enough data
8.1(won by default)
91
Not enough data
8.2(won by default)
90
Not enough data
8.3(won by default)
91
Not enough data
Analytics
8.7
489
Not enough data
8.9
485
Not enough data
8.7
465
Not enough data
8.0
414
Not enough data
Customization
8.5
421
Not enough data
8.2
404
Not enough data
8.6
431
Not enough data
8.4
412
Not enough data
Generative AI
8.6
353
Not enough data
8.7
354
Not enough data
Agentic AI - Experience Management
7.9
55
Not enough data
8.1
54
Not enough data
8.2
54
Not enough data
8.2
54
Not enough data
Responses
9.5
13
9.1
84
9.4
14
9.0
86
8.8
12
9.0
84
Automation - AI Agents
8.6
11
7.7
61
9.1
11
8.7
63
8.9
11
Feature Not Available
8.9
11
8.1
63
9.2
11
8.7
63
Platform
9.3
12
9.1
81
9.4
11
8.8
82
9.0
12
9.1
83
Autonomy - AI Agents
8.3
12
8.4
64
8.3
11
8.6
64
8.5
11
8.4
63
8.2
11
8.7
66
Generative AI
8.8
13
Feature Not Available
9.3
12
8.8
50
Patient-Centered Functions
9.0
210
Not enough data
9.2
213
Not enough data
8.0
191
Not enough data
8.8
204
Not enough data
7.8
188
Not enough data
Operations
8.8
214
Not enough data
8.7
203
Not enough data
8.2
206
Not enough data
8.8
201
Not enough data
9.0
206
Not enough data
8.0
195
Not enough data
7.9
189
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
234
8.8
596
8.7
232
8.8
586
8.7
223
9.0
586
Feature Not Available
8.8
556
Feature Not Available
8.6
478
Platform
9.0
239
9.5
611
8.8
226
8.9
582
8.9
235
8.8
578
8.9
228
8.7
561
Feature Not Available
8.2
419
8.8
223
8.9
528
9.0
236
8.8
582
Generative AI
8.4
155
Feature Not Available
8.7
150
8.4
140
Feedback Management
8.7
518
Not enough data
Feature Not Available
Not enough data
9.0
599
Not enough data
Feedback Analysis
8.7
525
Not enough data
8.8
529
Not enough data
8.6
519
Not enough data
Feedback Sources
9.5
669
Not enough data
9.1
581
Not enough data
Feature Not Available
Not enough data
9.0
549
Not enough data
Generative AI
8.7
425
Not enough data
8.7
418
Not enough data
Conversational Platform
8.8
387
8.7
1058
Feature Not Available
8.7
837
8.8
342
8.7
858
8.9
311
9.0
779
Support Automation
8.7
332
8.6
859
8.7
340
8.7
901
8.8
332
8.5
518
8.6
298
8.8
810
Generative AI
8.4
236
Feature Not Available
8.4
234
8.4
154
Customer Support
Not enough data
8.6
200
Not enough data
7.4
185
Not enough data
9.0
210
Automation
Not enough data
8.4
207
Not enough data
8.3
207
Not enough data
8.5
197
Artificial Intelligence
Not enough data
8.5
200
Not enough data
8.6
193
Not enough data
8.5
201
Generative AI
8.6
181
8.3
296
8.6
179
8.3
294
8.2
170
Feature Not Available
Communication
9.0
353
|
Verified
9.2
1441
|
Verified
9.1
378
|
Verified
8.9
1449
|
Verified
8.6
266
8.7
1191
|
Verified
9.2
353
|
Verified
9.1
1356
|
Verified
8.4
244
8.2
595
Internal Use
8.8
501
|
Verified
8.2
1267
|
Verified
9.0
349
|
Verified
8.7
1094
|
Verified
8.7
267
8.2
1043
|
Verified
8.8
272
8.7
1247
|
Verified
9.1
331
|
Verified
8.9
1319
|
Verified
8.7
271
8.6
1287
|
Verified
Generative AI
Not enough data
8.2
94
Self-Service Experience
Not enough data
8.9
653
Not enough data
8.9
651
Not enough data
Feature Not Available
Not enough data
8.2
490
Not enough data
8.4
535
Self-Service Platform
Not enough data
8.7
530
Not enough data
8.7
534
Not enough data
8.4
475
Not enough data
8.6
519
Agentic AI - Customer Self-Service
Not enough data
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3
89
Not enough data
9.0
86
Not enough data
9.6
89
Channels
Not enough data
9.4
89
Not enough data
8.8
88
Not enough data
9.5
91
Not enough data
8.3
81
Not enough data
8.8
83
Insight
Not enough data
9.1
86
Not enough data
9.2
87
Not enough data
8.8
83
Not enough data
9.3
83
Generative AI
Not enough data
Feature Not Available
Not enough data
7.2
16
Content Generation - AI Content Creation Platforms
7.6
24
Not enough data
8.1
24
Not enough data
8.5
24
Not enough data
Management - AI Content Creation Platforms
7.9
22
Not enough data
8.6
24
Not enough data
8.6
24
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
8.6
50
Not enough data
8.5
50
Not enough data
8.6
50
Not enough data
Consumer Intelligence
9.2
1839
|
Verified
Not enough data
8.6
1421
|
Verified
Not enough data
8.8
1607
|
Verified
Not enough data
Reporting
Feature Not Available
Not enough data
8.8
1596
|
Verified
Not enough data
9.2
1869
|
Verified
Not enough data
Media Monitoring
8.7
1619
|
Verified
Not enough data
8.6
1442
|
Verified
Not enough data
8.4
1270
Not enough data
In-House Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Online Reputation Management
8.1
300
Not enough data
8.0
291
Not enough data
8.2
293
Not enough data
8.2
289
Not enough data
8.1
293
Not enough data
8.1
289
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
7
7.7
173
8.3
7
7.9
172
7.9
7
7.7
164
8.6
7
8.5
171
8.1
7
8.0
159
Customer Interaction Automation - AI Customer Support Agents
8.3
7
7.4
157
8.6
7
7.9
158
8.1
6
7.9
160
9.0
7
8.4
163
Automation
8.8
7
8.2
164
9.3
7
7.9
158
7.9
7
7.2
154
Autonomy
7.9
7
7.5
161
7.9
7
7.7
161
7.7
8
7.2
158
8.1
8
7.7
161
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Fin by Intercom are categorized as Conversational Marketing, Conversational Support, Chatbots, AI Agents For Business Operations, AI Customer Support Agents, and Live Chat
Unique Categories
Birdeye is categorized as SMS Marketing, Patient Engagement, Payment Processing, Online Reputation Management, Multi-Location Marketing Platforms, Social Media Suites, Local SEO, AI Content Creation Platforms, Local Listing Management, Experience Management, Social Media Management, Feedback Analytics, Customer Advocacy, and Answer Engine Optimization (AEO)
Fin by Intercom is categorized as Customer Service Automation, Digital Customer Service Platforms, Shared Inbox, Customer Communications Management, Digital Adoption Platform, Social Customer Service, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.8%
Real Estate
9.3%
Construction
7.5%
Medical Practice
6.4%
Marketing and Advertising
6.3%
Other
60.7%
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.5%
Discussions
How do you delete a review you post on this site?
7 Comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 Comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 Comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
