Compare Birdeye and impact.com 
At a Glance
Market Segments
Small-Business (49.0% of reviews)
Small-Business (74.3% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Birdeye
Star Rating
(3,947)4.7 out of 5
Market Segments
Small-Business (49.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansimpact.com
Star Rating
(2,037)4.5 out of 5
Market Segments
Small-Business (74.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about impact.comSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Birdeye excels in enhancing online reputation management, with users highlighting its ability to consolidate reviews into a single platform, making it easier to monitor and respond to customer feedback effectively.
- Users say that impact.com stands out for its user-friendly interface, particularly in affiliate marketing, where the intuitive navigation and customizable event types allow for a tailored experience that meets diverse partner needs.
- Reviewers mention that Birdeye's implementation process is notably efficient, with many users appreciating the quick setup that leads to significant improvements in online reputation in a short timeframe.
- According to verified reviews, impact.com users value the robust reporting features, which allow for easy template setup and weekly report generation, making it a practical choice for those who prioritize data analysis in their marketing efforts.
- G2 reviewers highlight that Birdeye offers superior support quality, with many users praising the responsiveness and helpfulness of the support team, which contributes to a smoother overall experience.
- Users note that while impact.com is customizable, some find that it can be less intuitive than Birdeye, particularly when it comes to more complex configurations, which may require additional time to fully leverage its capabilities.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
impact.com
No pricing availableFree Trial
Birdeye
Free Trial is available
impact.com
No trial information availableRatings
Meets Requirements
9.3
3,398
8.6
1,080
Ease of Use
9.3
3,453
8.2
1,284
Ease of Setup
9.1
2,510
8.1
983
Ease of Admin
9.2
2,042
8.3
488
Quality of Support
9.4
3,233
8.3
1,003
Has the product been a good partner in doing business?
9.4
2,045
8.6
482
Product Direction (% positive)
9.4
3,351
8.6
1,049
Features by Category
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Analytics
Not enough data
Feature Not Available
Not enough data
8.5(won by default)
21
Not enough data
8.8(won by default)
20
Not enough data
8.7(won by default)
19
Not enough data
8.9(won by default)
19
Not enough data
Feature Not Available
Not enough data
8.3(won by default)
20
Reports & Dashboards
Not enough data
8.7(won by default)
21
Not enough data
8.8(won by default)
21
Not enough data
9.0(won by default)
21
Not enough data
8.3(won by default)
20
Agentic AI - Social Media Analytics
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0(won by default)
8
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Messenger
8.8
385
|
Verified
Not enough data
8.6
385
|
Verified
Not enough data
8.8
389
|
Verified
Not enough data
8.9
384
|
Verified
Not enough data
Channels
8.9
403
|
Verified
Not enough data
8.9
391
|
Verified
Not enough data
9.0
402
|
Verified
Not enough data
8.1
325
|
Verified
Not enough data
8.3
317
|
Verified
Not enough data
Customers
8.9
390
|
Verified
Not enough data
8.7
378
Not enough data
9.0
387
|
Verified
Not enough data
8.7
372
|
Verified
Not enough data
8.6
353
Not enough data
Agentic AI - Conversational Marketing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
30
Not enough data
8.5
30
Not enough data
8.5
31
Not enough data
Feature Not Available
Not enough data
8.7
31
Not enough data
Text Messaging
9.0
268
Not enough data
9.1
269
Not enough data
8.8
243
Not enough data
9.1
276
Not enough data
Feature Not Available
Not enough data
8.8
241
Not enough data
8.9
251
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
258
Not enough data
9.0
258
Not enough data
8.6
201
Not enough data
8.4
203
Not enough data
8.3
186
Not enough data
8.6
201
Not enough data
Agentic AI - SMS Marketing
7.5
37
Not enough data
7.6
38
Not enough data
7.8
37
Not enough data
7.6
36
Not enough data
7.6
36
Not enough data
7.7
37
Not enough data
Link Options
Not enough data
8.7
780
Not enough data
8.7
757
Not enough data
8.1
637
Agentic AI - Affiliate Marketing
Not enough data
6.8
264
Not enough data
7.0
258
Not enough data
7.1
259
Not enough data
7.0
259
Not enough data
7.1
259
Not enough data
Feature Not Available
Tracking Options
Not enough data
7.9
714
Not enough data
8.7
819
Not enough data
8.1
684
Affiliate Management
Not enough data
8.6
660
Not enough data
8.6
663
Not enough data
8.1
625
Listing Management
8.9
453
|
Verified
Not enough data
8.8
422
|
Verified
Not enough data
8.5
380
Not enough data
8.8
446
|
Verified
Not enough data
Performance
8.9
493
|
Verified
Not enough data
9.1
501
|
Verified
Not enough data
Payment Processing
8.9
42
Not enough data
9.1
43
Not enough data
9.4
43
Not enough data
8.8
39
Not enough data
Administration
8.9
40
Not enough data
8.5
38
Not enough data
8.3
41
Not enough data
8.0
36
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.5
37
Not enough data
Payment Options
7.7
37
Not enough data
9.0
41
Not enough data
Security
8.5
36
Not enough data
Platform
8.6
37
Not enough data
8.4
38
Not enough data
Local Search Optimization
8.6
215
Not enough data
9.1
372
|
Verified
Not enough data
9.2
383
|
Verified
Not enough data
9.4
399
|
Verified
Not enough data
8.8
356
Not enough data
9.1
388
|
Verified
Not enough data
Control
Not enough data
8.8
97
|
Verified
Not enough data
8.0
96
|
Verified
Not enough data
7.8
88
|
Verified
Platform - Partner Relationship Management (PRM)
Not enough data
8.2
96
|
Verified
Not enough data
7.8
92
|
Verified
Not enough data
8.0
17
Not enough data
7.7
17
Not enough data
7.3
17
Not enough data
7.0
19
Not enough data
8.6
17
Not enough data
7.4
17
Not enough data
7.9
15
Not enough data
7.3
14
Not enough data
8.3
19
Not enough data
7.6
17
Not enough data
7.6
15
Agentic AI - Partner Relationship Management (PRM)
Not enough data
7.0
17
Not enough data
Feature Not Available
Not enough data
7.0
16
Not enough data
6.6
16
Attribution Modeling
Not enough data
8.5
70
|
Verified
Not enough data
7.9
69
|
Verified
Not enough data
6.7
61
|
Verified
Not enough data
7.6
69
|
Verified
Not enough data
7.1
66
Not enough data
7.6
68
Agentic AI - Attribution
Not enough data
7.3
25
Not enough data
7.6
26
Not enough data
Feature Not Available
Not enough data
7.3
25
Marketing
Not enough data
7.4
59
|
Verified
Not enough data
8.3
64
|
Verified
Not enough data
7.8
65
|
Verified
Not enough data
8.0
63
|
Verified
Reporting
Not enough data
8.7
75
|
Verified
Not enough data
8.5
72
|
Verified
Not enough data
8.7
74
|
Verified
SEO Auditing & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SEO Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Content & Rankings
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content & Collaboration
8.6
417
Not enough data
8.4
410
Not enough data
8.7
419
Not enough data
8.4
400
Not enough data
8.8
410
Not enough data
8.5
410
Not enough data
Social Management
8.7
470
Not enough data
9.0
490
Not enough data
8.5
446
Not enough data
8.9
465
Not enough data
7.9
430
Not enough data
8.4
428
Not enough data
8.4
384
Not enough data
Agentic AI - Social Media Management
8.0
92
Not enough data
8.1
91
Not enough data
7.9
101
Not enough data
8.2
94
Not enough data
8.1
92
Not enough data
8.2
92
Not enough data
8.3
93
Not enough data
Platform Basics
Not enough data
7.5
42
|
Verified
Not enough data
7.4
42
|
Verified
Platform Data
Not enough data
7.7
44
|
Verified
Not enough data
7.8
44
|
Verified
Not enough data
8.1
45
|
Verified
Not enough data
8.0
45
|
Verified
Platform Additional Functionality
Not enough data
Feature Not Available
Not enough data
7.5
41
|
Verified
Not enough data
Feature Not Available
Agentic AI - Customer Journey Analytics
Not enough data
Feature Not Available
Not enough data
7.1
20
Not enough data
7.0
20
Not enough data
6.9
19
Analytics
8.7
491
Not enough data
8.9
485
Not enough data
8.7
464
Not enough data
8.0
413
Not enough data
Customization
8.5
420
Not enough data
8.2
403
Not enough data
8.6
430
Not enough data
8.4
411
Not enough data
Generative AI
8.6
354
Not enough data
8.7
354
Not enough data
Agentic AI - Experience Management
7.9
56
Not enough data
8.2
56
Not enough data
8.2
55
Not enough data
8.2
55
Not enough data
Responses
9.4
14
Not enough data
9.3
15
Not enough data
8.6
14
Not enough data
Automation - AI Agents
8.3
12
Not enough data
8.8
14
Not enough data
8.9
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
Platform
9.2
13
Not enough data
9.3
12
Not enough data
9.0
13
Not enough data
Autonomy - AI Agents
8.5
13
Not enough data
8.3
12
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Generative AI
8.8
16
Not enough data
9.0
13
Not enough data
Patient-Centered Functions
9.0
212
Not enough data
9.2
215
Not enough data
8.0
191
Not enough data
8.8
210
Not enough data
7.8
188
Not enough data
Operations
8.8
214
Not enough data
8.7
203
Not enough data
8.2
206
Not enough data
8.8
201
Not enough data
9.0
206
Not enough data
8.0
195
Not enough data
7.9
189
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
235
Not enough data
8.7
234
Not enough data
8.7
224
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
241
Not enough data
8.8
228
Not enough data
8.9
237
Not enough data
8.9
229
Not enough data
Feature Not Available
Not enough data
8.8
224
Not enough data
8.9
237
Not enough data
Generative AI
8.4
159
Not enough data
8.7
151
Not enough data
Feedback Management
8.7
518
Not enough data
Feature Not Available
Not enough data
9.0
602
Not enough data
Feedback Analysis
8.7
525
Not enough data
8.8
530
Not enough data
8.6
521
Not enough data
Feedback Sources
9.5
682
Not enough data
9.1
586
Not enough data
Feature Not Available
Not enough data
8.9
550
Not enough data
Generative AI
8.7
427
Not enough data
8.8
420
Not enough data
Conversational Platform
8.8
389
Not enough data
Feature Not Available
Not enough data
8.8
344
Not enough data
8.9
315
Not enough data
Support Automation
8.7
334
Not enough data
8.7
342
Not enough data
8.8
335
Not enough data
8.6
301
Not enough data
Generative AI
8.4
238
Not enough data
8.4
236
Not enough data
Monitoring & Listening
Not enough data
8.9
12
Not enough data
7.5
12
Not enough data
7.8
12
Not enough data
7.9
12
Not enough data
7.9
12
Not enough data
7.8
12
Agentic AI - Social Media Listening Tools
Not enough data
7.7
8
Not enough data
8.5
8
Not enough data
8.1
8
Not enough data
9.3
7
Not enough data
8.6
7
Data Management & Analysis
Not enough data
9.0
12
Not enough data
9.2
12
Not enough data
9.3
12
Not enough data
9.5
11
Loyalty Experience
Not enough data
8.6
35
Not enough data
8.9
36
Not enough data
8.2
30
Not enough data
8.4
33
Not enough data
7.6
30
Not enough data
Feature Not Available
Loyalty Platform
Not enough data
8.3
30
Not enough data
8.2
32
Not enough data
8.5
32
Not enough data
8.5
29
Not enough data
8.1
31
Agentic AI - Loyalty Management
Not enough data
Feature Not Available
Not enough data
7.6
9
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Account Mapping
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Partner Discovery
Not enough data
7.3
24
Not enough data
7.3
25
Not enough data
7.1
24
Partner Collaboration
Not enough data
8.5
26
Not enough data
8.5
23
Not enough data
8.4
24
Analytics
Not enough data
8.3
24
Not enough data
8.0
23
Not enough data
8.1
24
Integrations
Not enough data
Feature Not Available
Not enough data
7.0
23
Not enough data
Feature Not Available
Influencer Marketing
Not enough data
7.6
181
|
Verified
Not enough data
Feature Not Available
Not enough data
7.5
175
|
Verified
Not enough data
7.5
170
|
Verified
Not enough data
7.7
180
|
Verified
Not enough data
7.5
166
|
Verified
Not enough data
7.7
175
|
Verified
Not enough data
8.0
167
|
Verified
Not enough data
8.3
186
|
Verified
Not enough data
8.1
175
|
Verified
Not enough data
Feature Not Available
Not enough data
7.9
140
|
Verified
Not enough data
Feature Not Available
Not enough data
7.9
37
Agentic AI - Influencer Marketing Platforms
Not enough data
7.0
49
Not enough data
Feature Not Available
Not enough data
7.3
50
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
8.6
183
Not enough data
8.6
180
Not enough data
8.1
171
Not enough data
Communication
9.0
357
|
Verified
Not enough data
9.0
383
|
Verified
Not enough data
8.6
267
Not enough data
9.2
358
|
Verified
Not enough data
8.4
245
Not enough data
Internal Use
8.8
505
|
Verified
Not enough data
9.0
350
|
Verified
Not enough data
8.7
269
Not enough data
8.8
273
Not enough data
9.1
335
|
Verified
Not enough data
8.6
271
Not enough data
Content Generation - AI Content Creation Platforms
7.7
25
Not enough data
8.1
24
Not enough data
8.5
24
Not enough data
Management - AI Content Creation Platforms
7.9
22
Not enough data
8.6
24
Not enough data
8.6
24
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
8.6
50
7.8
6
8.5
50
8.1
6
8.6
50
Feature Not Available
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Database
Not enough data
8.0
35
Not enough data
8.2
38
Not enough data
Feature Not Available
Outreach
Not enough data
7.6
32
Not enough data
Feature Not Available
Not enough data
7.3
32
Reporting
Not enough data
8.2
32
Not enough data
7.2
31
Not enough data
7.5
31
Agentic AI - Media and Influencer Targeting
Not enough data
Feature Not Available
Not enough data
7.4
20
Not enough data
7.3
20
Not enough data
7.3
20
Not enough data
7.3
20
User Rights/Roles
Not enough data
7.3
30
Not enough data
7.4
29
Consumer Intelligence
9.2
1942
|
Verified
Not enough data
8.6
1436
|
Verified
Not enough data
8.8
1627
|
Verified
Not enough data
Reporting
Feature Not Available
Not enough data
8.8
1628
|
Verified
Not enough data
9.2
1973
|
Verified
Not enough data
Media Monitoring
8.7
1636
|
Verified
Not enough data
8.7
1480
|
Verified
Not enough data
8.4
1276
Not enough data
In-House Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Online Reputation Management
8.1
309
Not enough data
8.0
294
Not enough data
8.2
318
Not enough data
8.2
295
Not enough data
8.1
300
Not enough data
8.1
292
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Marketing Operations
Not enough data
8.2
118
|
Verified
Not enough data
8.6
131
|
Verified
Not enough data
7.6
119
|
Verified
Not enough data
8.4
123
|
Verified
Not enough data
7.9
94
|
Verified
Not enough data
Feature Not Available
Campaign Activity
Not enough data
8.5
128
|
Verified
Not enough data
8.7
134
|
Verified
Not enough data
7.7
110
|
Verified
Not enough data
7.9
116
|
Verified
Not enough data
7.9
115
|
Verified
Not enough data
6.4
17
Agentic AI - Marketing Analytics
Not enough data
7.1
29
Not enough data
7.2
29
Not enough data
Feature Not Available
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
7
Not enough data
7.7
8
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.3
7
Not enough data
8.9
9
Not enough data
8.1
6
Not enough data
9.2
8
Not enough data
Automation
8.2
10
Not enough data
9.4
9
Not enough data
7.9
7
Not enough data
Autonomy
7.9
7
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and impact.com are categorized as Customer Advocacy
Unique Categories
Birdeye is categorized as Online Reputation Management, SEO Tools, Chatbots, Social Media Suites, AI Agents For Business Operations, Marketing Automation, Answer Engine Optimization (AEO), Multi-Location Marketing Platforms, Local Listing Management, Local SEO, AI Content Creation Platforms, AI Customer Support Agents, Feedback Analytics, Experience Management, Payment Processing, Conversational Support, SMS Marketing, Patient Engagement, Conversational Marketing, Social Media Management, and Live Chat
impact.com is categorized as Affiliate Marketing, Influencer Marketing Platforms, Partner Relationship Management (PRM), Partner Ecosystem Platforms, Attribution, Media and Influencer Targeting, Loyalty Management, Tag Management Systems, Customer Journey Analytics, Marketing Analytics, Social Media Analytics, and Social Media Listening Tools
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
impact.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.8%
Real Estate
9.4%
Construction
7.4%
Marketing and Advertising
6.4%
Medical Practice
6.1%
Other
60.8%
Marketing and Advertising
22.5%
Computer Software
6.2%
Information Technology and Services
5.2%
Retail
5.0%
Financial Services
4.6%
Other
56.6%
Alternatives
Discussions
How do you delete a review you post on this site?
7 Comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 Comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 Comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
What is impact.com used for?
3 Comments
א
impact.com is intended to be used as a partnership management platformRead more
Does SaaSquatch integrate with 3rd-party tools?
2 Comments
ST
SaaSquatch natively integrates with many of the tools you already use so that you can get the most out of your referral and loyalty programs. Whether it’s...Read more
How many dashboars out there for Impact.com?
2 Comments
SO
You can not use more than one account on impact,it's only one account you need to have to avoid being ban.Read more
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