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Compare Birdeye and Hootsuite 
Featured Products
At a Glance
Market Segments
Small-Business (50.8% of reviews)
Small-Business (59.4% of reviews)
Entry-Level Pricing
Contact Us
$99.00 1 user Per Month
Birdeye
Star Rating
(3,727)4.7 out of 5
Market Segments
Small-Business (50.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansHootsuite
Star Rating
(6,663)4.3 out of 5
Market Segments
Small-Business (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
$99.00 1 user Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Hootsuite excels in its ability to manage social media across multiple platforms, with users highlighting the straightforward process of scheduling posts. New users appreciate the intuitive design, making it easy to learn and take over social media management tasks.
- Users say Birdeye stands out for its user-friendly interface, which consolidates various functionalities in one place. Reviewers find it particularly helpful for managing and responding to customer reviews, allowing businesses to address service complaints proactively before they escalate.
- According to verified reviews, Hootsuite offers robust tools like a link shortener and an image library that streamline content creation and scheduling. Users mention that these features save time and help optimize posting times across different clients.
- Reviewers mention that Birdeye's filtering options make it easy to track and manage reviews, enhancing the overall user experience. This capability is especially appreciated by businesses looking to maintain a strong online reputation and engage with customers effectively.
- G2 reviewers highlight that while Hootsuite has a higher overall satisfaction score, Birdeye outperforms in areas like quality of support and ease of setup. Users commend Birdeye for its responsive customer service and seamless onboarding process, which can be crucial for businesses new to review management.
- Users report that Hootsuite's content calendar feature is particularly effective, allowing for easy planning of social posts across various channels. In contrast, while Birdeye offers solid social engagement tools, some users feel it could enhance its content creation capabilities to match Hootsuite's strengths.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
Hootsuite
Standard
$99.00
1 user Per Month
- Up to 10 social accounts
- Unlimited post scheduling
- Best time to post recommendations
Free Trial
Birdeye
Free Trial is available
Hootsuite
Free Trial is available
Ratings
Meets Requirements
9.3
3,196
8.4
6,011
Ease of Use
9.3
3,251
8.6
6,088
Ease of Setup
9.1
2,329
8.7
3,878
Ease of Admin
9.3
1,927
8.6
2,544
Quality of Support
9.4
3,052
8.2
4,502
Has the product been a good partner in doing business?
9.4
1,929
8.6
2,316
Product Direction (% positive)
9.5
3,160
8.0
5,928
Features by Category
Social Analytics
Not enough data
7.5(won by default)
2146
Not enough data
7.9(won by default)
2353
Not enough data
8.6(won by default)
2479
Not enough data
7.4(won by default)
1813
Not enough data
7.4(won by default)
2037
Not enough data
7.6(won by default)
1487
Not enough data
7.5(won by default)
1448
Reports & Dashboards
Not enough data
8.1(won by default)
2387
Not enough data
8.3(won by default)
2362
Not enough data
8.4(won by default)
2325
Not enough data
7.1(won by default)
1388
Agentic AI - Social Media Analytics
Not enough data
6.7(won by default)
147
Not enough data
6.7(won by default)
146
Not enough data
6.6(won by default)
145
Not enough data
6.6(won by default)
147
Not enough data
6.7(won by default)
147
Messenger
8.8
383
|
Verified
Not enough data
8.5
381
|
Verified
Not enough data
8.8
385
|
Verified
Not enough data
8.9
382
|
Verified
Not enough data
Channels
8.9
399
|
Verified
Not enough data
8.9
389
|
Verified
Not enough data
9.0
399
|
Verified
Not enough data
8.1
323
|
Verified
Not enough data
8.4
315
|
Verified
Not enough data
Customers
8.9
388
|
Verified
Not enough data
8.7
376
Not enough data
9.0
385
|
Verified
Not enough data
8.7
370
|
Verified
Not enough data
8.6
351
Not enough data
Agentic AI - Conversational Marketing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
29
Not enough data
8.4
29
Not enough data
8.5
30
Not enough data
Feature Not Available
Not enough data
8.6
29
Not enough data
Text Messaging
9.0
267
Not enough data
9.1
265
Not enough data
8.8
243
Not enough data
9.0
277
Not enough data
Feature Not Available
Not enough data
8.8
241
Not enough data
8.9
252
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
260
Not enough data
9.0
260
Not enough data
8.6
203
Not enough data
8.4
205
Not enough data
8.2
187
Not enough data
8.6
203
Not enough data
Agentic AI - SMS Marketing
7.5
37
Not enough data
7.6
38
Not enough data
7.8
37
Not enough data
7.6
36
Not enough data
7.6
36
Not enough data
7.7
37
Not enough data
Listing Management
8.9
449
|
Verified
Not enough data
8.8
417
|
Verified
Not enough data
8.5
375
Not enough data
8.8
439
|
Verified
Not enough data
Performance
8.9
489
|
Verified
Not enough data
9.0
490
|
Verified
Not enough data
Payment Processing
8.9
42
Not enough data
9.0
42
Not enough data
9.3
42
Not enough data
8.7
38
Not enough data
Administration
8.9
40
Not enough data
8.5
38
Not enough data
8.2
41
Not enough data
8.0
36
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.5
37
Not enough data
Payment Options
7.7
37
Not enough data
9.0
41
Not enough data
Security
8.5
36
Not enough data
Platform
8.6
37
Not enough data
8.4
38
Not enough data
Local Search Optimization
8.6
213
Not enough data
9.1
366
|
Verified
Not enough data
9.2
378
|
Verified
Not enough data
9.4
388
|
Verified
Not enough data
8.8
353
Not enough data
9.1
385
|
Verified
Not enough data
SEO Auditing & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SEO Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Content & Rankings
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content & Collaboration
8.6
412
9.0
2744
8.4
405
8.0
2572
8.7
413
8.0
2512
8.4
396
7.8
2395
8.8
407
8.2
2527
8.5
403
8.1
2517
Social Management
8.7
456
8.1
4463
8.9
462
8.9
4946
8.5
442
8.2
4470
8.8
449
8.4
4782
7.9
425
7.1
3468
8.4
423
8.0
2527
8.4
377
7.9
2144
Agentic AI - Social Media Management
7.9
90
6.8
279
8.0
88
7.1
278
8.0
90
7.1
277
8.2
91
7.1
276
8.1
90
7.1
272
8.2
89
7.0
272
8.3
90
7.1
268
Analytics
8.7
489
Not enough data
8.9
485
Not enough data
8.7
465
Not enough data
8.0
414
Not enough data
Customization
8.5
421
Not enough data
8.2
404
Not enough data
8.6
431
Not enough data
8.4
412
Not enough data
Generative AI
8.6
353
Not enough data
8.7
354
Not enough data
Agentic AI - Experience Management
7.9
55
Not enough data
8.1
54
Not enough data
8.2
54
Not enough data
8.2
54
Not enough data
Platform Interoperability
Not enough data
7.7
563
Agentic AI - Social Media Advertising
Not enough data
7.4
59
Not enough data
7.2
58
Not enough data
7.4
59
Not enough data
7.4
60
Not enough data
7.6
59
Not enough data
7.7
60
Social Functionality
Not enough data
8.4
667
Campaign Management
Not enough data
8.4
671
Not enough data
8.1
665
Not enough data
8.1
657
Not enough data
7.9
664
Not enough data
8.1
661
Not enough data
8.4
654
Not enough data
8.2
647
Not enough data
7.8
633
Not enough data
7.7
635
Not enough data
8.1
628
Not enough data
8.0
621
Not enough data
7.5
621
Not enough data
7.7
615
Targeting
Not enough data
8.1
627
Not enough data
7.8
616
Not enough data
7.9
615
Not enough data
7.8
609
Platform
Not enough data
7.7
598
Not enough data
8.3
615
Not enough data
8.5
612
Not enough data
8.6
608
Not enough data
8.3
601
Not enough data
8.2
598
Not enough data
8.3
600
Not enough data
8.0
588
Not enough data
8.1
592
Responses
9.5
13
Not enough data
9.4
14
Not enough data
8.8
12
Not enough data
Automation - AI Agents
8.6
11
Not enough data
9.1
11
Not enough data
8.9
11
Not enough data
8.9
11
Not enough data
9.2
11
Not enough data
Platform
9.3
12
Not enough data
9.4
11
Not enough data
9.0
12
Not enough data
Autonomy - AI Agents
8.3
12
Not enough data
8.3
11
Not enough data
8.5
11
Not enough data
8.2
11
Not enough data
Generative AI
8.8
13
Not enough data
9.3
12
Not enough data
Patient-Centered Functions
9.0
210
Not enough data
9.2
213
Not enough data
8.0
191
Not enough data
8.8
204
Not enough data
7.8
188
Not enough data
Operations
8.8
214
Not enough data
8.7
203
Not enough data
8.2
206
Not enough data
8.8
201
Not enough data
9.0
206
Not enough data
8.0
195
Not enough data
7.9
189
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
234
Not enough data
8.7
232
Not enough data
8.7
223
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
239
Not enough data
8.8
226
Not enough data
8.9
235
Not enough data
8.9
228
Not enough data
Feature Not Available
Not enough data
8.8
223
Not enough data
9.0
236
Not enough data
Generative AI
8.4
155
Not enough data
8.7
150
Not enough data
Feedback Management
8.7
517
Not enough data
Feature Not Available
Not enough data
9.0
598
Not enough data
Feedback Analysis
8.7
524
Not enough data
8.8
528
Not enough data
8.6
518
Not enough data
Feedback Sources
9.5
668
Not enough data
9.1
580
Not enough data
Feature Not Available
Not enough data
9.0
548
Not enough data
Generative AI
8.7
424
Not enough data
8.7
417
Not enough data
Conversational Platform
8.8
387
Not enough data
Feature Not Available
Not enough data
8.8
342
Not enough data
8.9
311
Not enough data
Support Automation
8.7
332
Not enough data
8.7
340
Not enough data
8.8
332
Not enough data
8.6
298
Not enough data
Generative AI
8.4
236
Not enough data
8.4
234
Not enough data
Monitoring & Listening
Not enough data
8.1
1909
Not enough data
7.2
1508
Not enough data
8.2
700
Not enough data
8.0
676
Not enough data
7.9
669
Not enough data
7.7
648
Agentic AI - Social Media Listening Tools
Not enough data
7.3
59
Not enough data
7.2
59
Not enough data
7.4
58
Not enough data
7.3
59
Not enough data
7.4
59
Data Management & Analysis
Not enough data
7.5
1356
Not enough data
8.1
1860
Not enough data
8.2
717
Not enough data
7.8
646
Generative AI
8.6
181
Not enough data
8.6
179
Not enough data
8.2
170
Not enough data
Communication
9.0
353
|
Verified
Not enough data
9.1
378
|
Verified
Not enough data
8.6
266
Not enough data
9.2
353
|
Verified
Not enough data
8.4
244
Not enough data
Internal Use
8.8
501
|
Verified
Not enough data
9.0
349
|
Verified
Not enough data
8.7
267
Not enough data
8.8
272
Not enough data
9.1
331
|
Verified
Not enough data
8.7
271
Not enough data
Content Generation - AI Content Creation Platforms
7.6
24
Not enough data
8.1
24
Not enough data
8.5
24
Not enough data
Management - AI Content Creation Platforms
7.9
22
Not enough data
8.6
24
Not enough data
8.6
24
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
8.6
50
Not enough data
8.5
50
Not enough data
8.6
50
Not enough data
Consumer Intelligence
9.2
1838
|
Verified
Not enough data
8.6
1420
|
Verified
Not enough data
8.8
1606
|
Verified
Not enough data
Reporting
Feature Not Available
Not enough data
8.8
1595
|
Verified
Not enough data
9.2
1868
|
Verified
Not enough data
Media Monitoring
8.7
1618
|
Verified
Not enough data
8.6
1442
|
Verified
Not enough data
8.4
1269
Not enough data
In-House Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Online Reputation Management
8.0
299
Not enough data
8.0
290
Not enough data
8.2
292
Not enough data
8.2
288
Not enough data
8.1
292
Not enough data
8.1
288
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
7
Not enough data
8.3
7
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.3
7
Not enough data
8.6
7
Not enough data
8.1
6
Not enough data
9.0
7
Not enough data
Automation
8.8
7
Not enough data
9.3
7
Not enough data
7.9
7
Not enough data
Autonomy
7.9
7
Not enough data
7.9
7
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Hootsuite are categorized as Social Media Suites and Social Media Management
Unique Categories
Birdeye is categorized as AI Customer Support Agents, Answer Engine Optimization (AEO), AI Content Creation Platforms, Multi-Location Marketing Platforms, Feedback Analytics, AI Agents For Business Operations, Experience Management, Payment Processing, Conversational Support, SMS Marketing, Patient Engagement, Customer Advocacy, Conversational Marketing, Local Listing Management, Chatbots, Local SEO, Online Reputation Management, Live Chat, and SEO Tools
Hootsuite is categorized as Social Media Listening Tools, Social Media Analytics, and Social Media Advertising
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Hootsuite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.8%
Real Estate
9.3%
Construction
7.5%
Medical Practice
6.4%
Marketing and Advertising
6.3%
Other
60.8%
Marketing and Advertising
15.5%
Non-Profit Organization Management
8.5%
Higher Education
4.3%
Computer Software
3.9%
Information Technology and Services
3.6%
Other
64.2%
Discussions
How do you delete a review you post on this site?
7 Comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 Comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 Comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
What is the most popular feature of Hootsuite?
4 Comments
HV
Scheduling in advance and recommend post timesRead more
What do you get with free Hootsuite?
4 Comments
MW
Nothing. Hootsuite discontinued their free tier Read more
How to connect Hootsuite to Facebook business page
3 Comments
JM
Hootsuite has deep, rich help pages that often include instructional videos. Adding your Facebook page and other social networks can be found...Read more
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