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Compare Birdeye and HighLevel 
Featured Products
At a Glance
Market Segments
Small-Business (50.8% of reviews)
Small-Business (95.9% of reviews)
Entry-Level Pricing
Contact Us
$97.00 Per Month
Birdeye
Star Rating
(3,721)4.7 out of 5
Market Segments
Small-Business (50.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansHighLevel
Star Rating
(577)4.6 out of 5
Market Segments
Small-Business (95.9% of reviews)
Pros & Cons
Entry-Level Pricing
$97.00 Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Birdeye excels in overall user satisfaction, boasting a significantly higher G2 Score compared to HighLevel. Users appreciate its user-friendly interface, with one reviewer noting, "Birdeye is very user-friendly and offers convenient filtering options, making it easy to find exactly what you need without hassle."
- Users say that Birdeye's implementation process is quick and intuitive, which is a notable advantage over HighLevel. Recent feedback highlights how easy it is to manage reviews from various platforms, with one user stating, "It is REALLY wonderful to hear directly from our guests, and it gives us an opportunity to reach out directly to address service complaints."
- Reviewers mention that HighLevel provides a comprehensive all-in-one solution, integrating CRM, email, SMS, and automation tools into a single dashboard. This feature is particularly appealing for users who prefer not to juggle multiple tools, as one user remarked, "I like that I don’t have to juggle five different tools anymore."
- According to verified reviews, Birdeye outshines HighLevel in terms of support quality, with users rating it higher for responsiveness and helpfulness. One user noted, "The support is always ready to help whenever I make mistakes that I can't resolve on my own," indicating a strong support system that enhances user experience.
- Users highlight that while HighLevel has made significant improvements over time, it still faces challenges in ease of use and setup compared to Birdeye. Reviewers have pointed out that HighLevel's interface can be less intuitive, which may require a steeper learning curve for new users.
- G2 reviewers indicate that both platforms have their strengths in SMS marketing, but Birdeye's overall performance in user satisfaction metrics gives it an edge. Users appreciate features like bulk SMS and two-way text messaging, with one stating, "I find it extremely helpful to be able to view, track, monitor, update, respond to, and manage reviews from all platforms."
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
HighLevel
Starter
$97.00
Per Month
All the tools you need to grow your businesses online with unlimited Users, unlimited Contacts, and a suite of AI tools!
- CRM
- Email & SMS Marketing
- Funnel & Website Builders
Free Trial
Birdeye
Free Trial is available
HighLevel
Free Trial is available
Ratings
Meets Requirements
9.3
3,195
8.7
184
Ease of Use
9.3
3,250
7.8
520
Ease of Setup
9.1
2,328
7.4
311
Ease of Admin
9.3
1,926
8.1
134
Quality of Support
9.4
3,051
8.2
179
Has the product been a good partner in doing business?
9.4
1,928
8.7
128
Product Direction (% positive)
9.5
3,159
8.9
181
Features by Category
Sales Force Automation
Not enough data
8.7
106
Not enough data
Feature Not Available
Not enough data
9.0
110
Not enough data
8.4
107
Not enough data
7.5
83
Not enough data
8.8
96
Not enough data
8.3
82
Not enough data
7.9
80
Not enough data
8.1
87
Marketing Automation
Not enough data
8.9
105
Not enough data
9.1
103
Not enough data
9.0
106
Not enough data
8.3
96
Customer Support
Not enough data
8.0
91
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
94
Not enough data
8.2
90
Reporting & Analytics
Not enough data
8.3
94
Not enough data
8.3
102
Not enough data
Feature Not Available
Mobile & Social
Not enough data
8.1
88
Not enough data
8.3
101
Not enough data
7.8
89
Platform
Not enough data
8.6
104
Not enough data
8.9
102
Not enough data
8.6
97
Not enough data
8.0
85
Not enough data
Feature Not Available
Not enough data
8.3
81
Not enough data
8.5
98
Not enough data
7.8
82
Integration
Not enough data
8.5
85
Not enough data
8.2
91
Not enough data
8.1
78
Generative AI
Not enough data
8.3
60
Agentic AI - CRM
Not enough data
7.8
22
Not enough data
8.5
22
Not enough data
8.9
22
Not enough data
8.3
21
Not enough data
8.6
22
Not enough data
8.4
21
Not enough data
8.3
21
Email Marketing
Not enough data
8.9
90
Not enough data
8.7
86
Not enough data
8.4
83
Not enough data
8.7
88
Online Marketing
Not enough data
8.8
91
Not enough data
8.7
79
Not enough data
8.5
78
Not enough data
8.3
86
Not enough data
Feature Not Available
Lead Management
Not enough data
8.8
77
Not enough data
8.5
69
Not enough data
8.7
75
Not enough data
8.3
74
Not enough data
8.7
82
Not enough data
8.1
74
Not enough data
8.8
77
Not enough data
9.1
81
Campaign Management
Not enough data
Feature Not Available
Not enough data
8.4
76
Not enough data
8.8
88
Not enough data
Feature Not Available
Social
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
76
Not enough data
Feature Not Available
Not enough data
8.5
78
Reporting & Analytics
Not enough data
8.8
86
Not enough data
8.5
79
Not enough data
8.4
78
Not enough data
8.4
76
Not enough data
Feature Not Available
Platform
Not enough data
8.6
82
Not enough data
8.8
84
Not enough data
8.7
83
Not enough data
8.0
63
Not enough data
Feature Not Available
Not enough data
8.5
74
Not enough data
Feature Not Available
Agentic AI - Marketing Automation
Not enough data
7.9
13
Not enough data
8.2
13
Not enough data
8.2
13
Not enough data
7.6
12
Not enough data
7.9
12
Not enough data
8.1
12
Integration
Not enough data
8.4
75
Not enough data
8.2
77
Not enough data
8.4
72
Messenger
8.8
383
|
Verified
9.2
6
8.5
381
|
Verified
7.7
5
8.8
385
|
Verified
8.6
6
8.9
382
|
Verified
8.3
5
Channels
8.9
399
|
Verified
9.4
6
8.9
389
|
Verified
9.4
6
9.0
399
|
Verified
9.4
6
8.1
323
|
Verified
7.5
6
8.4
315
|
Verified
6.7
5
Customers
8.9
388
|
Verified
8.9
6
8.7
376
8.9
6
9.0
385
|
Verified
8.9
6
8.7
370
|
Verified
9.2
6
8.6
351
8.9
6
Agentic AI - Conversational Marketing
Feature Not Available
6.3
5
Feature Not Available
6.3
5
8.2
29
7.0
5
8.4
29
Not enough data
8.5
30
6.3
5
Feature Not Available
Not enough data
8.6
29
Not enough data
Text Messaging
9.0
267
9.1
60
9.1
265
9.4
60
8.8
243
9.2
57
9.0
277
9.1
60
Feature Not Available
Feature Not Available
8.8
241
8.6
53
8.9
252
8.8
57
Feature Not Available
8.7
58
SMS Platform
9.0
260
8.8
57
9.0
260
9.2
62
8.6
203
9.1
62
8.4
205
7.1
47
8.2
187
8.1
46
8.6
203
8.6
55
Agentic AI - SMS Marketing
7.5
37
7.4
9
7.6
38
8.3
9
7.8
37
8.7
9
7.6
36
8.0
9
7.6
36
7.7
8
7.7
37
8.1
8
Channels
Not enough data
8.2
10
Not enough data
7.4
9
Not enough data
7.4
9
Design
Not enough data
8.3
9
Not enough data
7.5
10
Not enough data
9.0
10
Not enough data
8.0
9
Not enough data
9.3
9
Generative AI
Not enough data
8.2
10
Not enough data
8.1
9
Listing Management
8.9
449
|
Verified
Not enough data
8.8
417
|
Verified
Not enough data
8.5
375
Not enough data
8.8
439
|
Verified
Not enough data
Performance
8.9
489
|
Verified
Not enough data
9.0
490
|
Verified
Not enough data
Payment Processing
8.9
42
Not enough data
9.0
42
Not enough data
9.3
42
Not enough data
8.7
38
Not enough data
Administration
8.9
40
Not enough data
8.5
38
Not enough data
8.2
41
Not enough data
8.0
36
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.5
37
Not enough data
Payment Options
7.7
37
Not enough data
9.0
41
Not enough data
Security
8.5
36
Not enough data
Platform
8.6
37
Not enough data
8.4
38
Not enough data
Local Search Optimization
8.6
213
Not enough data
9.1
366
|
Verified
Not enough data
9.2
378
|
Verified
Not enough data
9.4
388
|
Verified
Not enough data
8.8
353
Not enough data
9.1
385
|
Verified
Not enough data
Content & Collaboration
8.6(won by default)
412
Not enough data
8.4(won by default)
405
Not enough data
8.7(won by default)
413
Not enough data
8.4(won by default)
396
Not enough data
8.8(won by default)
407
Not enough data
8.5(won by default)
403
Not enough data
Social Management
8.7(won by default)
456
Not enough data
8.9(won by default)
462
Not enough data
8.5(won by default)
442
Not enough data
8.8(won by default)
448
Not enough data
7.9(won by default)
425
Not enough data
8.4(won by default)
423
Not enough data
8.4(won by default)
377
Not enough data
Agentic AI - Social Media Management
7.9(won by default)
90
Not enough data
8.0(won by default)
88
Not enough data
8.0(won by default)
90
Not enough data
8.2(won by default)
91
Not enough data
8.1(won by default)
90
Not enough data
8.2(won by default)
89
Not enough data
8.3(won by default)
90
Not enough data
Analytics
8.7
489
Not enough data
8.9
485
Not enough data
8.7
465
Not enough data
8.0
414
Not enough data
Customization
8.5
421
Not enough data
8.2
404
Not enough data
8.6
431
Not enough data
8.4
412
Not enough data
Generative AI
8.6
353
Not enough data
8.7
354
Not enough data
Agentic AI - Experience Management
7.9
55
Not enough data
8.1
54
Not enough data
8.2
54
Not enough data
8.2
54
Not enough data
Responses
9.5
13
9.2
8
9.4
14
9.4
8
8.8
12
7.5
8
Automation - AI Agents
8.6
11
8.8
8
9.1
11
9.2
8
8.9
11
9.2
8
8.9
11
8.5
8
9.2
11
9.2
8
Platform
9.3
12
8.8
8
9.4
11
9.2
8
9.0
12
9.2
8
Autonomy - AI Agents
8.3
12
8.1
8
8.3
11
8.8
8
8.5
11
8.3
8
8.2
11
8.3
8
Generative AI
8.8
13
8.5
8
9.3
12
8.5
8
Patient-Centered Functions
9.0
210
Not enough data
9.2
213
Not enough data
8.0
191
Not enough data
8.8
204
Not enough data
7.8
188
Not enough data
Operations
8.8
214
Not enough data
8.7
203
Not enough data
8.2
206
Not enough data
8.8
201
Not enough data
9.0
206
Not enough data
8.0
195
Not enough data
7.9
189
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
234
9.5
7
8.7
232
7.3
5
8.7
223
9.5
7
Feature Not Available
9.5
7
Feature Not Available
9.5
7
Platform
9.0
239
8.6
7
8.8
226
9.3
7
8.9
235
8.6
7
8.9
228
8.6
7
Feature Not Available
8.3
7
8.8
223
9.5
7
9.0
236
9.5
7
Generative AI
8.4
155
8.6
7
8.7
150
8.3
6
Feedback Management
8.7
517
Not enough data
Feature Not Available
Not enough data
9.0
598
Not enough data
Feedback Analysis
8.7
524
Not enough data
8.8
528
Not enough data
8.6
518
Not enough data
Feedback Sources
9.5
668
Not enough data
9.1
580
Not enough data
Feature Not Available
Not enough data
9.0
548
Not enough data
Generative AI
8.7
424
Not enough data
8.7
417
Not enough data
Conversational Platform
8.8
387
9.7
6
Feature Not Available
9.7
6
8.8
342
9.7
6
8.9
311
9.7
6
Support Automation
8.7
332
9.7
6
8.7
340
9.7
6
8.8
332
9.7
6
8.6
298
9.7
6
Generative AI
8.4
236
9.7
6
8.4
234
9.7
6
Generative AI
8.6
181
8.6
6
8.6
179
8.9
6
8.2
170
8.6
6
Communication
9.0
353
|
Verified
9.3
7
9.1
378
|
Verified
8.1
6
8.6
266
9.7
6
9.2
353
|
Verified
9.4
6
8.4
244
7.2
6
Internal Use
8.8
501
|
Verified
8.3
10
9.0
349
|
Verified
7.2
6
8.7
267
7.8
6
8.8
272
9.2
6
9.1
331
|
Verified
7.3
5
8.7
271
9.3
7
Content Generation - AI Content Creation Platforms
7.6
24
Not enough data
8.1
24
Not enough data
8.5
24
Not enough data
Management - AI Content Creation Platforms
7.9
22
Not enough data
8.6
24
Not enough data
8.6
24
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
8.6
50
Not enough data
8.5
50
Not enough data
8.6
50
Not enough data
Consumer Intelligence
9.2
1838
|
Verified
Feature Not Available
8.6
1420
|
Verified
Feature Not Available
8.8
1606
|
Verified
Feature Not Available
Reporting
Feature Not Available
8.6
37
8.8
1595
|
Verified
7.7
36
9.2
1868
|
Verified
8.6
42
Media Monitoring
8.7
1618
|
Verified
Feature Not Available
8.6
1441
|
Verified
8.5
45
8.4
1269
Feature Not Available
In-House Management
Feature Not Available
8.2
38
Feature Not Available
8.5
39
Generative AI
Feature Not Available
9.1
30
Agentic AI - Online Reputation Management
8.0
299
Not enough data
8.0
290
Not enough data
8.2
292
Not enough data
8.2
288
Not enough data
8.1
292
Not enough data
8.1
288
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customizations
Not enough data
8.8
50
Not enough data
9.3
52
Not enough data
8.8
43
Not enough data
9.2
46
Growth
Not enough data
Feature Not Available
Not enough data
8.5
48
Not enough data
9.5
46
Not enough data
7.9
48
Not enough data
8.3
45
Content
Not enough data
9.1
50
Not enough data
8.8
47
Not enough data
8.9
45
Not enough data
8.5
39
Support
Not enough data
8.4
46
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
7
Not enough data
8.3
7
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.3
7
Not enough data
8.6
7
Not enough data
8.1
6
Not enough data
9.0
7
Not enough data
Automation
8.8
7
Not enough data
9.3
7
Not enough data
7.9
7
Not enough data
Autonomy
7.9
7
Not enough data
7.9
7
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and HighLevel are categorized as SMS Marketing, Conversational Marketing, Conversational Support, Chatbots, Online Reputation Management, AI Agents For Business Operations, and Live Chat
Unique Categories
Birdeye is categorized as Patient Engagement, Payment Processing, Multi-Location Marketing Platforms, Social Media Suites, Local SEO, AI Content Creation Platforms, Local Listing Management, Experience Management, Social Media Management, AI Customer Support Agents, Feedback Analytics, Customer Advocacy, and Answer Engine Optimization (AEO)
HighLevel is categorized as Marketing Automation, CRM, Shared Inbox, VoIP Providers, Customer Communications Management, and Website Builder
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HighLevel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.8%
Real Estate
9.3%
Construction
7.5%
Medical Practice
6.4%
Marketing and Advertising
6.3%
Other
60.7%
Marketing and Advertising
43.9%
Consulting
9.7%
Real Estate
5.1%
Professional Training & Coaching
4.4%
Health, Wellness and Fitness
4.4%
Other
32.6%
Discussions
How do you delete a review you post on this site?
7 Comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 Comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 Comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
What is high level app?
2 Comments
MB
HighLevel as several mobile app options. You can contract with HighLevel to have them build your own branded app or you can use their Grey Labeled app called...Read more
Why less options for funnel and website section?
1 Comment
ST
Hey there!
Thank you for the question.
I am Head of Product Management at highLevel.
We would love to hear about more options that you want on...Read more
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