Compare Birdeye and HighLevel 
At a Glance
Market Segments
Small-Business (49.0% of reviews)
Small-Business (94.6% of reviews)
Entry-Level Pricing
Contact Us
$97.00 Per Month
Birdeye
Star Rating
(3,942)4.7 out of 5
Market Segments
Small-Business (49.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansHighLevel
Star Rating
(606)4.6 out of 5
Market Segments
Small-Business (94.6% of reviews)
Pros & Cons
Entry-Level Pricing
$97.00 Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Birdeye excels in online reputation management, with users highlighting its ability to consolidate reviews into a single platform, making it easier to manage and improve their online presence. This feature has significantly enhanced user satisfaction, as noted by those who appreciate the streamlined approach to handling feedback.
- Users say that HighLevel offers a user-friendly experience, particularly praising its integration capabilities with various client tools. Reviewers appreciate how the platform connects seamlessly with social media and other modules, making it a convenient choice for managing multiple clients under one roof.
- According to verified reviews, Birdeye's implementation process is notably quick and intuitive, with many users mentioning the ease of onboarding. This has contributed to a higher overall satisfaction score, as users find it easy to get started and see results in a short amount of time.
- Reviewers mention that while HighLevel is a comprehensive CRM solution, it sometimes lacks the depth of features found in Birdeye, particularly in areas like customer interaction automation. Users have noted that while HighLevel is effective, Birdeye's specialized tools for reputation management provide a more robust solution for businesses focused on enhancing their online image.
- Users highlight Birdeye's superior quality of support, with many praising the responsiveness and helpfulness of the support team. This aspect has been a significant factor in their overall satisfaction, contrasting with some HighLevel users who feel that support could be improved.
- G2 reviewers indicate that HighLevel shines in its affordability and value for money, especially for small businesses. Users appreciate the cost-effectiveness of the platform, which allows them to access a wide range of features without breaking the bank, making it an attractive option for budget-conscious users.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
HighLevel
Starter
$97.00
Per Month
All the tools you need to grow your businesses online with unlimited Users, unlimited Contacts, and a suite of AI tools!
- CRM
- Email & SMS Marketing
- Funnel & Website Builders
Free Trial
Birdeye
Free Trial is available
HighLevel
Free Trial is available
Ratings
Meets Requirements
9.3
3,393
8.7
204
Ease of Use
9.3
3,448
7.8
541
Ease of Setup
9.1
2,505
7.3
330
Ease of Admin
9.2
2,034
8.0
148
Quality of Support
9.4
3,228
8.1
198
Has the product been a good partner in doing business?
9.4
2,038
8.6
142
Product Direction (% positive)
9.4
3,351
9.0
201
Features by Category
Sales Force Automation
Not enough data
8.8
112
Not enough data
Feature Not Available
Not enough data
9.0
115
Not enough data
8.4
111
Not enough data
7.5
83
Not enough data
8.8
98
Not enough data
8.3
84
Not enough data
7.9
81
Not enough data
8.1
88
Marketing Automation
Not enough data
9.0
113
Not enough data
9.1
106
Not enough data
9.1
110
Not enough data
8.3
99
Customer Support
Not enough data
8.0
92
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
97
Not enough data
8.2
92
Reporting & Analytics
Not enough data
8.4
97
Not enough data
8.3
104
Not enough data
Feature Not Available
Mobile & Social
Not enough data
8.0
88
Not enough data
8.3
102
Not enough data
7.7
89
Platform
Not enough data
8.5
109
Not enough data
9.0
107
Not enough data
8.6
98
Not enough data
8.1
85
Not enough data
Feature Not Available
Not enough data
8.3
82
Not enough data
8.5
101
Not enough data
7.8
82
Integration
Not enough data
8.5
86
Not enough data
8.3
91
Not enough data
8.1
77
Generative AI
Not enough data
8.4
63
Agentic AI - CRM
Not enough data
7.7
23
Not enough data
8.5
21
Not enough data
8.9
23
Not enough data
8.3
20
Not enough data
8.6
22
Not enough data
8.4
20
Not enough data
8.3
20
Email Marketing
Not enough data
8.9
92
Not enough data
8.7
88
Not enough data
8.4
85
Not enough data
8.8
91
Online Marketing
Not enough data
8.8
95
Not enough data
8.7
80
Not enough data
8.6
81
Not enough data
8.2
88
Not enough data
Feature Not Available
Lead Management
Not enough data
8.8
79
Not enough data
8.5
70
Not enough data
8.8
76
Not enough data
8.3
75
Not enough data
8.8
85
Not enough data
8.1
76
Not enough data
8.8
78
Not enough data
9.1
82
Campaign Management
Not enough data
Feature Not Available
Not enough data
8.5
77
Not enough data
8.8
90
Not enough data
Feature Not Available
Social
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
78
Not enough data
Feature Not Available
Not enough data
8.6
80
Reporting & Analytics
Not enough data
8.8
88
Not enough data
8.5
80
Not enough data
8.4
79
Not enough data
8.3
77
Not enough data
Feature Not Available
Platform
Not enough data
8.6
82
Not enough data
8.8
84
Not enough data
8.7
82
Not enough data
8.0
62
Not enough data
Feature Not Available
Not enough data
8.5
75
Not enough data
Feature Not Available
Agentic AI - Marketing Automation
Not enough data
8.1
14
Not enough data
8.2
13
Not enough data
8.2
13
Not enough data
7.6
12
Not enough data
7.9
12
Not enough data
8.1
12
Integration
Not enough data
8.4
76
Not enough data
8.2
76
Not enough data
8.3
71
Messenger
8.8
385
|
Verified
9.2
6
8.6
385
|
Verified
8.1
9
8.8
389
|
Verified
8.5
8
8.9
384
|
Verified
7.6
7
Channels
8.9
403
|
Verified
9.6
8
8.9
391
|
Verified
9.6
8
9.0
402
|
Verified
9.5
7
8.1
325
|
Verified
7.7
8
8.3
317
|
Verified
7.2
6
Customers
8.9
390
|
Verified
9.0
7
8.7
378
9.2
8
9.0
387
|
Verified
9.2
8
8.7
372
|
Verified
9.4
8
8.6
353
8.8
8
Agentic AI - Conversational Marketing
Feature Not Available
6.3
5
Feature Not Available
6.3
5
8.3
30
7.0
5
8.5
30
Not enough data
8.5
31
6.3
5
Feature Not Available
Not enough data
8.7
31
Not enough data
Text Messaging
9.0
270
9.1
62
9.1
270
9.4
62
8.8
244
9.2
58
9.1
278
9.2
62
Feature Not Available
Feature Not Available
8.8
242
8.7
55
8.9
253
8.8
58
Feature Not Available
8.7
59
SMS Platform
9.0
260
8.8
57
9.0
260
9.1
63
8.5
202
9.1
62
8.3
204
7.1
47
8.2
187
8.1
46
8.5
202
8.6
56
Agentic AI - SMS Marketing
7.5
37
7.4
9
7.6
38
8.3
9
7.8
37
8.7
9
7.6
36
8.0
9
7.6
36
7.7
8
7.7
37
8.1
8
Channels
Not enough data
8.5
12
Not enough data
7.7
10
Not enough data
7.4
9
Design
Not enough data
8.3
9
Not enough data
7.9
12
Not enough data
9.0
10
Not enough data
8.0
9
Not enough data
9.3
9
Generative AI
Not enough data
8.2
10
Not enough data
8.1
9
Listing Management
8.9
455
|
Verified
Not enough data
8.8
423
|
Verified
Not enough data
8.5
382
Not enough data
8.8
448
|
Verified
Not enough data
Performance
8.9
496
|
Verified
Not enough data
9.1
503
|
Verified
Not enough data
Payment Processing
8.9
42
Not enough data
9.1
43
Not enough data
9.4
43
Not enough data
8.8
39
Not enough data
Administration
8.9
40
Not enough data
8.5
38
Not enough data
8.3
41
Not enough data
8.0
36
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.5
37
Not enough data
Payment Options
7.7
37
Not enough data
9.0
41
Not enough data
Security
8.5
36
Not enough data
Platform
8.6
37
Not enough data
8.4
38
Not enough data
Local Search Optimization
8.6
216
Not enough data
9.1
373
|
Verified
Not enough data
9.2
384
|
Verified
Not enough data
9.4
400
|
Verified
Not enough data
8.8
357
Not enough data
9.1
389
|
Verified
Not enough data
SEO Auditing & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SEO Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Content & Rankings
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content & Collaboration
8.6(won by default)
419
Not enough data
8.4(won by default)
412
Not enough data
8.7(won by default)
422
Not enough data
8.4(won by default)
402
Not enough data
8.8(won by default)
413
Not enough data
8.5(won by default)
412
Not enough data
Social Management
8.7(won by default)
470
Not enough data
9.0(won by default)
490
Not enough data
8.5(won by default)
448
Not enough data
8.9(won by default)
467
Not enough data
7.9(won by default)
432
Not enough data
8.3(won by default)
430
Not enough data
8.4(won by default)
385
Not enough data
Agentic AI - Social Media Management
8.0(won by default)
92
Not enough data
8.1(won by default)
91
Not enough data
7.9(won by default)
101
Not enough data
8.2(won by default)
94
Not enough data
8.1(won by default)
92
Not enough data
8.2(won by default)
92
Not enough data
8.3(won by default)
93
Not enough data
Analytics
8.7
492
Not enough data
8.9
486
Not enough data
8.7
465
Not enough data
8.0
414
Not enough data
Customization
8.5
421
Not enough data
8.2
404
Not enough data
8.6
431
Not enough data
8.4
412
Not enough data
Generative AI
8.7
355
Not enough data
8.7
355
Not enough data
Agentic AI - Experience Management
7.9
56
Not enough data
8.2
56
Not enough data
8.2
55
Not enough data
8.2
55
Not enough data
Responses
9.4
14
9.2
8
9.3
15
9.4
9
8.6
14
7.5
8
Automation - AI Agents
8.3
12
8.9
9
8.8
14
9.2
8
8.9
12
9.2
8
8.9
12
8.5
8
9.2
12
9.2
8
Platform
9.2
13
8.8
8
9.3
12
9.2
8
9.0
13
9.2
8
Autonomy - AI Agents
8.5
13
8.1
8
8.3
12
8.8
8
8.5
12
8.3
8
8.2
12
8.3
8
Generative AI
8.8
16
8.5
8
9.0
13
8.5
8
Patient-Centered Functions
9.0
213
Not enough data
9.3
216
Not enough data
8.0
192
Not enough data
8.8
211
Not enough data
7.8
189
Not enough data
Operations
8.8
215
Not enough data
8.7
204
Not enough data
8.2
207
Not enough data
8.9
202
Not enough data
9.0
207
Not enough data
8.0
196
Not enough data
7.9
190
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
235
9.5
7
8.7
234
7.3
5
8.7
224
9.5
7
Feature Not Available
9.5
7
Feature Not Available
9.5
7
Platform
9.0
241
8.6
7
8.8
228
9.3
7
8.9
237
8.6
7
8.9
229
8.6
7
Feature Not Available
8.3
7
8.8
224
9.5
7
8.9
237
9.5
7
Generative AI
8.4
159
8.8
8
8.7
151
8.6
7
Feedback Management
8.7
520
Not enough data
Feature Not Available
Not enough data
9.0
604
Not enough data
Feedback Analysis
8.7
527
Not enough data
8.8
532
Not enough data
8.6
522
Not enough data
Feedback Sources
9.5
684
Not enough data
9.1
587
Not enough data
Feature Not Available
Not enough data
9.0
551
Not enough data
Generative AI
8.7
429
Not enough data
8.8
422
Not enough data
Conversational Platform
8.8
389
9.7
6
Feature Not Available
9.7
6
8.8
344
8.6
7
8.9
315
9.7
6
Support Automation
8.7
334
9.7
6
8.7
342
9.7
6
8.8
335
9.7
6
8.6
301
9.7
6
Generative AI
8.4
238
9.7
6
8.4
236
9.8
7
Generative AI
8.6
183
8.6
6
8.6
180
8.9
6
8.1
171
8.8
7
Communication
9.0
357
|
Verified
9.4
8
9.0
383
|
Verified
7.9
7
8.6
267
9.8
7
9.2
358
|
Verified
9.5
7
8.4
245
7.2
6
Internal Use
8.8
505
|
Verified
8.3
9
9.0
350
|
Verified
7.2
6
8.7
269
7.6
7
8.8
273
9.3
7
9.1
335
|
Verified
7.3
5
8.6
271
9.4
8
Content Generation - AI Content Creation Platforms
7.7
25
Not enough data
8.1
24
Not enough data
8.5
24
Not enough data
Management - AI Content Creation Platforms
7.9
22
Not enough data
8.6
24
Not enough data
8.6
24
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
8.6
50
Not enough data
8.5
50
Not enough data
8.6
50
Not enough data
Consumer Intelligence
9.2
1942
|
Verified
Feature Not Available
8.6
1438
|
Verified
Feature Not Available
8.8
1629
|
Verified
Feature Not Available
Reporting
Feature Not Available
8.4
38
8.8
1627
|
Verified
7.6
37
9.2
1971
|
Verified
8.6
43
Media Monitoring
8.7
1636
|
Verified
Feature Not Available
8.7
1479
|
Verified
8.5
46
8.4
1278
Feature Not Available
In-House Management
Feature Not Available
8.1
39
Feature Not Available
8.6
40
Generative AI
Feature Not Available
9.1
30
Agentic AI - Online Reputation Management
8.1
309
Not enough data
8.0
294
Not enough data
8.2
316
Not enough data
8.2
295
Not enough data
8.1
300
Not enough data
8.1
292
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customizations
Not enough data
8.8
51
Not enough data
9.3
52
Not enough data
8.8
43
Not enough data
9.1
47
Growth
Not enough data
Feature Not Available
Not enough data
8.5
48
Not enough data
9.5
47
Not enough data
8.0
49
Not enough data
8.3
46
Content
Not enough data
9.1
50
Not enough data
8.8
47
Not enough data
8.9
46
Not enough data
8.5
39
Support
Not enough data
8.3
48
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
7
Not enough data
7.7
8
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.3
7
Not enough data
8.9
9
Not enough data
8.1
6
Not enough data
9.2
8
Not enough data
Automation
8.2
10
Not enough data
9.4
9
Not enough data
7.9
7
Not enough data
Autonomy
7.9
7
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and HighLevel are categorized as Online Reputation Management, Chatbots, AI Agents For Business Operations, Marketing Automation, Conversational Support, SMS Marketing, Conversational Marketing, and Live Chat
Unique Categories
Birdeye is categorized as SEO Tools, Social Media Suites, Answer Engine Optimization (AEO), Multi-Location Marketing Platforms, Local Listing Management, Local SEO, AI Content Creation Platforms, AI Customer Support Agents, Feedback Analytics, Experience Management, Payment Processing, Patient Engagement, Customer Advocacy, and Social Media Management
HighLevel is categorized as CRM, Shared Inbox, VoIP Providers, Customer Communications Management, and Website Builder
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HighLevel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.8%
Real Estate
9.4%
Construction
7.4%
Marketing and Advertising
6.3%
Medical Practice
6.1%
Other
61.0%
Marketing and Advertising
43.3%
Consulting
9.6%
Real Estate
4.9%
Health, Wellness and Fitness
4.6%
Professional Training & Coaching
4.4%
Other
33.2%
Alternatives
Discussions
How do you delete a review you post on this site?
7 Comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 Comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 Comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
What is high level app?
2 Comments
MB
HighLevel as several mobile app options. You can contract with HighLevel to have them build your own branded app or you can use their Grey Labeled app called...Read more
Why less options for funnel and website section?
1 Comment
ST
Hey there!
Thank you for the question.
I am Head of Product Management at highLevel.
We would love to hear about more options that you want on...Read more
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