Compare Birdeye and Help Scout 
At a Glance
Market Segments
Small-Business (48.4% of reviews)
Small-Business (62.2% of reviews)
Entry-Level Pricing
Contact Us
$0.00 5 Users Per Month
Birdeye
Star Rating
(4,013)4.7 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansHelp Scout
Star Rating
(425)4.4 out of 5
Market Segments
Small-Business (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Help Scout excels in user-friendliness, with many users appreciating its clean and intuitive interface. They find it easy to navigate between different tabs and manage team communications effectively, which enhances their overall experience.
- Users say that Birdeye stands out for its ability to consolidate reviews into a single platform, making it easier for businesses to manage their online reputation. This feature has been highlighted as a significant advantage, especially for those looking to improve their visibility and customer feedback.
- Reviewers mention that Help Scout provides seamless tracking of conversations across channels, allowing teams to respond efficiently. This capability is particularly beneficial for small businesses that need to maintain personal customer interactions while managing multiple inquiries.
- According to verified reviews, Birdeye has a higher overall satisfaction score, reflecting its strong market presence and user approval. Users have noted that it has significantly improved their online reputation in a short time, showcasing its effectiveness in reputation management.
- G2 reviewers highlight that while Help Scout is praised for its straightforward setup and ease of use, it may feel a bit outdated compared to Birdeye's more modern features. Users appreciate Help Scout's simplicity but also express a desire for more advanced functionalities.
- Users report that both platforms offer solid support, but Birdeye edges out with a higher quality of support rating. Reviewers have noted that Birdeye's customer service is responsive and helpful, which can be crucial for businesses needing timely assistance.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
Help Scout
Free
$0.00
5 Users Per Month
Limited to 100 contacts per month and 5 users.
- Up to 5 users
- 1 Inbox
- 10 Saved replies
Free Trial
Birdeye
Free Trial is available
Help Scout
Free Trial is available
Ratings
Meets Requirements
9.3
3,449
8.7
322
Ease of Use
9.3
3,504
9.2
326
Ease of Setup
9.1
2,562
9.1
168
Ease of Admin
9.2
2,094
9.1
166
Quality of Support
9.4
3,282
9.0
296
Has the product been a good partner in doing business?
9.4
2,095
9.1
160
Product Direction (% positive)
9.4
3,393
8.2
310
Features by Category
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
Not enough data
9.2
177
|
Verified
Not enough data
9.2
177
|
Verified
Not enough data
8.6
192
|
Verified
Not enough data
8.6
166
Not enough data
Feature Not Available
Not enough data
8.6
178
|
Verified
Not enough data
8.9
180
|
Verified
Not enough data
8.2
99
Generative AI
Not enough data
5.2
7
Not enough data
6.1
6
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Feature Not Available
Not enough data
9.2
170
|
Verified
Not enough data
7.7
105
|
Verified
Not enough data
7.7
61
Not enough data
6.8
28
|
Verified
Platform
Not enough data
7.5
39
8.8
500
|
Verified
7.7
91
|
Verified
Not enough data
8.6
104
|
Verified
Not enough data
8.5
80
|
Verified
Not enough data
8.1
146
|
Verified
Not enough data
8.2
151
|
Verified
Messenger
8.8
383
|
Verified
Not enough data
8.6
383
|
Verified
Not enough data
8.8
387
|
Verified
Not enough data
8.9
382
|
Verified
Not enough data
Channels
8.9
401
|
Verified
Not enough data
8.9
389
|
Verified
Not enough data
9.0
400
|
Verified
Not enough data
8.1
323
|
Verified
Not enough data
8.4
315
|
Verified
Not enough data
Customers
8.9
388
|
Verified
Not enough data
8.8
376
Not enough data
9.0
385
|
Verified
Not enough data
8.7
370
|
Verified
Not enough data
8.6
351
Not enough data
Agentic AI - Conversational Marketing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
28
Not enough data
8.5
28
Not enough data
8.6
29
Not enough data
Feature Not Available
Not enough data
8.7
29
Not enough data
Text Messaging
9.0
268
Not enough data
9.1
268
Not enough data
8.7
241
Not enough data
9.1
277
Not enough data
Feature Not Available
Not enough data
8.8
239
Not enough data
8.9
252
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
257
Not enough data
9.0
257
Not enough data
8.5
199
Not enough data
8.3
201
Not enough data
8.2
184
Not enough data
8.5
199
Not enough data
Agentic AI - SMS Marketing
7.5
35
Not enough data
7.6
36
Not enough data
7.8
35
Not enough data
7.6
34
Not enough data
7.6
34
Not enough data
7.7
35
Not enough data
Channels
Not enough data
9.7
10
Not enough data
8.6
7
Not enough data
8.1
6
Design
Not enough data
7.7
8
Not enough data
8.8
7
Not enough data
8.5
11
Not enough data
9.1
11
Not enough data
9.3
10
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Listing Management
8.9
453
|
Verified
Not enough data
8.8
422
|
Verified
Not enough data
8.5
380
Not enough data
8.8
446
|
Verified
Not enough data
Performance
8.9
494
|
Verified
Not enough data
9.1
502
|
Verified
Not enough data
Payment Processing
9.0
39
Not enough data
9.2
40
Not enough data
9.4
40
Not enough data
8.9
36
Not enough data
Administration
8.8
37
Not enough data
8.5
35
Not enough data
8.3
38
Not enough data
7.9
33
Not enough data
8.5
34
Not enough data
8.6
34
Not enough data
8.5
34
Not enough data
Payment Options
7.6
34
Not enough data
9.1
38
Not enough data
Security
8.4
33
Not enough data
Platform
8.5
34
Not enough data
8.4
35
Not enough data
Local Search Optimization
8.6
211
Not enough data
9.1
371
|
Verified
Not enough data
9.2
380
|
Verified
Not enough data
9.4
399
|
Verified
Not enough data
8.8
354
Not enough data
9.1
386
|
Verified
Not enough data
SEO Auditing & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SEO Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Content & Rankings
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content & Collaboration
8.6(won by default)
416
Not enough data
8.4(won by default)
410
Not enough data
8.7(won by default)
419
Not enough data
8.4(won by default)
399
Not enough data
8.8(won by default)
410
Not enough data
8.4(won by default)
409
Not enough data
Social Management
8.7(won by default)
471
Not enough data
9.0(won by default)
491
Not enough data
8.5(won by default)
445
Not enough data
8.9(won by default)
467
Not enough data
7.9(won by default)
429
Not enough data
8.3(won by default)
427
Not enough data
8.3(won by default)
382
Not enough data
Agentic AI - Social Media Management
7.9(won by default)
89
Not enough data
8.0(won by default)
88
Not enough data
7.9(won by default)
98
Not enough data
8.2(won by default)
91
Not enough data
8.1(won by default)
89
Not enough data
8.2(won by default)
90
Not enough data
8.3(won by default)
92
Not enough data
Analytics
8.7
490
Not enough data
8.9
484
Not enough data
8.7
462
Not enough data
8.0
412
Not enough data
Customization
8.5
419
Not enough data
8.2
402
Not enough data
8.6
429
Not enough data
8.4
410
Not enough data
Generative AI
8.6
353
Not enough data
8.7
353
Not enough data
Agentic AI - Experience Management
7.8
54
Not enough data
8.1
54
Not enough data
8.2
53
Not enough data
8.2
53
Not enough data
Responses
9.4
12
Not enough data
9.5
13
Not enough data
8.8
12
Not enough data
Automation - AI Agents
8.5
10
Not enough data
9.0
12
Not enough data
9.0
10
Not enough data
9.0
10
Not enough data
9.5
10
Not enough data
Platform
9.2
11
Not enough data
9.3
10
Not enough data
9.2
11
Not enough data
Autonomy - AI Agents
8.5
11
Not enough data
8.5
10
Not enough data
8.7
10
Not enough data
8.5
10
Not enough data
Generative AI
8.8
15
Not enough data
8.9
11
Not enough data
Patient-Centered Functions
9.0
211
Not enough data
9.3
214
Not enough data
8.0
189
Not enough data
8.8
209
Not enough data
7.8
186
Not enough data
Operations
8.8
212
Not enough data
8.7
201
Not enough data
8.2
204
Not enough data
8.8
199
Not enough data
9.0
204
Not enough data
8.0
193
Not enough data
7.9
187
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
233
Not enough data
8.7
231
Not enough data
8.7
222
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
238
Not enough data
8.8
225
Not enough data
8.9
234
Not enough data
8.9
227
Not enough data
Feature Not Available
Not enough data
8.8
222
Not enough data
9.0
235
Not enough data
Generative AI
8.4
157
Not enough data
8.7
149
Not enough data
Feedback Management
8.7
517
Not enough data
Feature Not Available
Not enough data
9.0
602
Not enough data
Feedback Analysis
8.7
523
Not enough data
8.8
529
Not enough data
8.7
518
Not enough data
Feedback Sources
9.5
682
Not enough data
9.1
583
Not enough data
Feature Not Available
Not enough data
9.0
547
Not enough data
Generative AI
8.7
425
Not enough data
8.8
418
Not enough data
Conversational Platform
8.8
387
8.3
57
Feature Not Available
8.5
31
8.8
342
8.7
33
8.9
313
8.4
36
Support Automation
8.7
332
8.4
36
8.7
340
8.8
42
8.8
333
8.4
34
8.6
299
9.0
36
Generative AI
8.4
236
Not enough data
8.4
234
Not enough data
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.6
181
Not enough data
8.6
178
Not enough data
8.1
169
Not enough data
Communication
9.0
355
|
Verified
8.9
30
|
Verified
9.1
380
|
Verified
8.9
32
|
Verified
8.6
265
Feature Not Available
9.2
356
|
Verified
8.2
22
|
Verified
8.4
242
Feature Not Available
Internal Use
8.8
500
|
Verified
7.7
91
|
Verified
9.0
348
|
Verified
8.7
29
|
Verified
8.7
267
7.9
18
|
Verified
8.8
271
9.1
35
|
Verified
9.2
333
|
Verified
9.5
33
|
Verified
8.7
268
8.4
30
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.7
108
Not enough data
8.3
103
Not enough data
Feature Not Available
Not enough data
8.3
26
Not enough data
8.5
29
Self-Service Platform
Not enough data
8.8
28
Not enough data
8.7
31
Not enough data
Feature Not Available
Not enough data
8.7
29
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation - AI Content Creation Platforms
7.7
23
Not enough data
8.0
22
Not enough data
8.4
22
Not enough data
Management - AI Content Creation Platforms
7.8
20
Not enough data
8.6
22
Not enough data
8.6
22
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
8.6
47
Not enough data
8.5
47
Not enough data
8.6
47
Not enough data
Consumer Intelligence
9.3
1975
|
Verified
Not enough data
8.6
1431
|
Verified
Not enough data
8.8
1626
|
Verified
Not enough data
Reporting
Feature Not Available
Not enough data
8.8
1632
|
Verified
Not enough data
9.2
1995
|
Verified
Not enough data
Media Monitoring
8.7
1638
|
Verified
Not enough data
8.7
1493
|
Verified
Not enough data
8.4
1272
Not enough data
In-House Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Online Reputation Management
8.1
306
Not enough data
8.0
288
Not enough data
8.2
324
Not enough data
8.2
291
Not enough data
8.1
295
Not enough data
8.1
288
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
5
Not enough data
7.8
6
Not enough data
8.0
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.3
5
Not enough data
9.0
7
Not enough data
Not enough data
Not enough data
9.2
6
Not enough data
Automation
8.3
8
Not enough data
10.0
6
Not enough data
7.7
5
Not enough data
Autonomy
7.7
5
Not enough data
8.1
6
Not enough data
7.8
6
Not enough data
8.3
6
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Help Scout are categorized as Conversational Support and Live Chat
Unique Categories
Birdeye is categorized as Online Reputation Management, SEO Tools, Chatbots, Social Media Suites, AI Agents For Business Operations, Marketing Automation, Answer Engine Optimization (AEO), Multi-Location Marketing Platforms, Local Listing Management, Local SEO, AI Content Creation Platforms, AI Customer Support Agents, Feedback Analytics, Experience Management, Payment Processing, SMS Marketing, Patient Engagement, Customer Advocacy, Conversational Marketing, and Social Media Management
Help Scout is categorized as Digital Customer Service Platforms, Shared Inbox, Customer Communications Management, Help Desk, Customer Self-Service, and Email Management
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.8%
Real Estate
9.5%
Construction
7.3%
Marketing and Advertising
6.4%
Medical Practice
6.2%
Other
60.8%
Computer Software
21.1%
Information Technology and Services
9.9%
Internet
7.5%
Marketing and Advertising
4.4%
Retail
4.1%
Other
53.0%
Discussions
How do you delete a review you post on this site?
7 Comments
JC
Hi Kurt, to delete a G2 review, you can contact G2 support or log into your G2 profile. If you're referencing a review you left on a Birdeye site, feel free...Read more
What is BirdEye?
4 Comments
JS
It’s an Online Reputation and Social Media Management Platform.Read more
Are BirdEye reviews fake?
2 Comments
BW
Birdeye reviews are not fake. They aggregate reviews across the web from various sources such as Facebook and Google. Reviews can also be directly posted to...Read more
What should I look for in a ticketing system?
2 Comments
AG
What you're looking for in a ticketing system is going to depend on your specific processes for reactively and proactively supporting your customers.
I...Read more
Why sometimes the messages are not merged by themself?
2 Comments
DP
I think you need to contact support as I do not have had this issue in the last 3 years (+4100 conversations currently recorded).Read more
Is Helpscout a CRM?
1 Comment
BW
No. Help Scout is an excellent tool for answering customer questions. It can be powerfully integrated with a CRM by syncing Help Scout information back to...Read more
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