Compare Birdeye and Genesys Cloud CX 
At a Glance
Market Segments
Small-Business (49.0% of reviews)
Mid-Market (46.4% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Birdeye
Star Rating
(3,942)4.7 out of 5
Market Segments
Small-Business (49.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansGenesys Cloud CX
Star Rating
(1,529)4.4 out of 5
Market Segments
Mid-Market (46.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Genesys Cloud CXSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Genesys Cloud CX excels in providing a unified platform for managing various customer interactions, including calls, chats, and emails. Users appreciate the convenience of having everything in one place, which simplifies their workflow and enhances productivity.
- Users say that Birdeye stands out for its ability to consolidate online reviews, making it easier for businesses to manage their reputation. Reviewers highlight the platform's effectiveness in improving online presence quickly, which is crucial for small businesses looking to enhance their visibility.
- According to verified reviews, Genesys Cloud CX is praised for its robust features like the Architect tool, which allows users to design complex customer journeys. This capability enables businesses to implement advanced routing and callback scheduling, providing a tailored experience for their customers.
- Reviewers mention that Birdeye's user-friendly interface and quick setup process make it an attractive option for small businesses. Users appreciate how easy it is to get started and begin leveraging the platform's features without extensive training.
- G2 reviewers highlight that while Genesys Cloud CX has a strong focus on AI capabilities, some users feel it could improve in areas like automated ticket resolution and contextual response generation. This indicates a potential gap in meeting all user needs effectively.
- Users report that Birdeye's customer support is highly rated, with many praising the responsiveness and helpfulness of the support team. This level of service is particularly beneficial for small businesses that may require more hands-on assistance during their initial setup and ongoing use.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
Genesys Cloud CX
No pricing availableFree Trial
Birdeye
Free Trial is available
Genesys Cloud CX
Free Trial is available
Ratings
Meets Requirements
9.3
3,393
8.6
1,061
Ease of Use
9.3
3,448
8.9
1,096
Ease of Setup
9.1
2,505
8.4
654
Ease of Admin
9.2
2,034
8.5
603
Quality of Support
9.4
3,228
8.2
1,017
Has the product been a good partner in doing business?
9.4
2,038
8.5
596
Product Direction (% positive)
9.4
3,351
8.7
965
Features by Category
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messenger
8.8
385
|
Verified
8.8
23
8.6
385
|
Verified
9.1
26
8.8
389
|
Verified
9.1
25
8.9
384
|
Verified
8.5
25
Channels
8.9
403
|
Verified
9.0
24
8.9
391
|
Verified
9.1
23
9.0
402
|
Verified
9.2
22
8.1
325
|
Verified
8.9
21
8.3
317
|
Verified
9.2
20
Customers
8.9
390
|
Verified
8.9
27
8.7
378
8.6
24
9.0
387
|
Verified
9.1
25
8.7
372
|
Verified
8.7
23
8.6
353
9.2
24
Agentic AI - Conversational Marketing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
30
Not enough data
8.5
30
Not enough data
8.5
31
Not enough data
Feature Not Available
Not enough data
8.7
31
Not enough data
Dialing Options
Not enough data
8.9
144
Not enough data
8.9
128
Not enough data
9.2
6
Agent Tools
Not enough data
8.6
124
Not enough data
8.7
138
Not enough data
9.2
162
Automation
Not enough data
8.6
121
Not enough data
9.2
147
Not enough data
8.7
108
Agentic AI - Auto Dialer
Not enough data
9.2
6
Not enough data
8.6
6
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.7
5
Text Messaging
9.0
270
Not enough data
9.1
270
Not enough data
8.8
244
Not enough data
9.1
278
Not enough data
Feature Not Available
Not enough data
8.8
242
Not enough data
8.9
253
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
260
Not enough data
9.0
260
Not enough data
8.5
202
Not enough data
8.3
204
Not enough data
8.2
187
Not enough data
8.5
202
Not enough data
Agentic AI - SMS Marketing
7.5
37
Not enough data
7.6
38
Not enough data
7.8
37
Not enough data
7.6
36
Not enough data
7.6
36
Not enough data
7.7
37
Not enough data
Listing Management
8.9
455
|
Verified
Not enough data
8.8
423
|
Verified
Not enough data
8.5
382
Not enough data
8.8
448
|
Verified
Not enough data
Performance
8.9
496
|
Verified
Not enough data
9.1
503
|
Verified
Not enough data
Payment Processing
8.9
42
Not enough data
9.1
43
Not enough data
9.4
43
Not enough data
8.8
39
Not enough data
Administration
8.9
40
Not enough data
8.5
38
Not enough data
8.3
41
Not enough data
8.0
36
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.5
37
Not enough data
Payment Options
7.7
37
Not enough data
9.0
41
Not enough data
Security
8.5
36
Not enough data
Platform
8.6
37
Not enough data
8.4
38
Not enough data
Quality Assurance
Not enough data
8.8
159
Not enough data
8.6
149
Not enough data
7.8
160
Engagement
Not enough data
8.5
139
Not enough data
8.2
159
Not enough data
8.2
148
Performance
Not enough data
8.5
154
Not enough data
8.9
152
Generative AI
Not enough data
7.1
33
Not enough data
7.5
33
Channels
Not enough data
9.1
354
|
Verified
Not enough data
8.3
208
Not enough data
8.6
239
|
Verified
Not enough data
8.3
205
|
Verified
Not enough data
8.3
238
|
Verified
Generative AI
Not enough data
7.9
69
Functions
Not enough data
8.8
394
|
Verified
Not enough data
8.8
403
|
Verified
Not enough data
8.8
340
|
Verified
Not enough data
8.3
235
|
Verified
Not enough data
8.5
243
|
Verified
Not enough data
9.1
316
|
Verified
Not enough data
8.8
304
|
Verified
Not enough data
8.6
244
Agentic AI - Contact Center
Not enough data
6.7
10
Not enough data
8.0
11
Not enough data
7.4
12
Not enough data
6.7
10
Administrative
Not enough data
8.3
356
|
Verified
Not enough data
8.8
402
|
Verified
Not enough data
7.6
439
|
Verified
Not enough data
8.8
287
|
Verified
Not enough data
8.5
261
Local Search Optimization
8.6
216
Not enough data
9.1
373
|
Verified
Not enough data
9.2
384
|
Verified
Not enough data
9.4
400
|
Verified
Not enough data
8.8
357
Not enough data
9.1
389
|
Verified
Not enough data
SEO Auditing & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SEO Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Content & Rankings
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content & Collaboration
8.6(won by default)
419
Not enough data
8.4(won by default)
412
Not enough data
8.7(won by default)
422
Not enough data
8.4(won by default)
402
Not enough data
8.8(won by default)
413
Not enough data
8.5(won by default)
412
Not enough data
Social Management
8.7(won by default)
470
Not enough data
9.0(won by default)
490
Not enough data
8.5(won by default)
448
Not enough data
8.9(won by default)
467
Not enough data
7.9(won by default)
432
Not enough data
8.3(won by default)
430
Not enough data
8.4(won by default)
385
Not enough data
Agentic AI - Social Media Management
8.0(won by default)
92
Not enough data
8.1(won by default)
91
Not enough data
7.9(won by default)
101
Not enough data
8.2(won by default)
94
Not enough data
8.1(won by default)
92
Not enough data
8.2(won by default)
92
Not enough data
8.3(won by default)
93
Not enough data
Analytics
8.7
492
Not enough data
8.9
486
Not enough data
8.7
465
Not enough data
8.0
414
Not enough data
Customization
8.5
421
Not enough data
8.2
404
Not enough data
8.6
431
Not enough data
8.4
412
Not enough data
Generative AI
8.7
355
Not enough data
8.7
355
Not enough data
Agentic AI - Experience Management
7.9
56
Not enough data
8.2
56
Not enough data
8.2
55
Not enough data
8.2
55
Not enough data
Responses
9.4
14
9.2
34
9.3
15
9.4
36
8.6
14
8.6
33
Automation - AI Agents
8.3
12
9.1
9
8.8
14
9.2
10
8.9
12
8.3
8
8.9
12
8.5
8
9.2
12
9.0
10
Platform
9.2
13
8.8
35
9.3
12
9.3
36
9.0
13
9.1
33
Autonomy - AI Agents
8.5
13
9.0
10
8.3
12
9.2
10
8.5
12
8.9
9
8.2
12
8.9
9
Generative AI
8.8
16
Feature Not Available
9.0
13
Feature Not Available
Patient-Centered Functions
9.0
213
Not enough data
9.3
216
Not enough data
8.0
192
Not enough data
8.8
211
Not enough data
7.8
189
Not enough data
Operations
8.8
215
Not enough data
8.7
204
Not enough data
8.2
207
Not enough data
8.9
202
Not enough data
9.0
207
Not enough data
8.0
196
Not enough data
7.9
190
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
235
8.6
59
8.7
234
8.8
58
8.7
224
9.1
60
Feature Not Available
8.5
60
Feature Not Available
8.3
55
Platform
9.0
241
8.9
58
8.8
228
8.8
63
8.9
237
9.0
56
8.9
229
8.6
61
Feature Not Available
8.1
53
8.8
224
8.9
61
8.9
237
8.7
57
Generative AI
8.4
159
8.6
29
8.7
151
8.6
29
Workforce Management
Not enough data
8.7
172
Not enough data
8.6
163
Not enough data
8.5
153
Not enough data
8.2
151
Not enough data
8.0
119
Administration
Not enough data
8.1
145
Not enough data
8.5
164
Not enough data
8.4
172
Not enough data
8.0
145
Not enough data
8.5
153
Feedback Management
8.7
520
Not enough data
Feature Not Available
Not enough data
9.0
604
Not enough data
Feedback Analysis
8.7
527
Not enough data
8.8
532
Not enough data
8.6
522
Not enough data
Feedback Sources
9.5
684
Not enough data
9.1
587
Not enough data
Feature Not Available
Not enough data
9.0
551
Not enough data
Generative AI
8.7
429
Not enough data
8.8
422
Not enough data
Administration
Not enough data
9.2
25
Not enough data
8.9
24
Not enough data
9.2
23
Security
Not enough data
9.3
24
Not enough data
9.4
23
Conversational Platform
8.8
389
Not enough data
Feature Not Available
Not enough data
8.8
344
Not enough data
8.9
315
Not enough data
Support Automation
8.7
334
Not enough data
8.7
342
Not enough data
8.8
335
Not enough data
8.6
301
Not enough data
Generative AI
8.4
238
Not enough data
8.4
236
Not enough data
Messaging Channels
Not enough data
9.0
31
Not enough data
9.2
32
Not enough data
9.2
34
Not enough data
9.0
33
Administration
Not enough data
9.0
35
Not enough data
8.9
33
Not enough data
8.7
33
Not enough data
9.0
36
Platform
Not enough data
8.7
150
Not enough data
7.8
132
Not enough data
8.9
167
Not enough data
9.2
169
Not enough data
8.8
164
Not enough data
9.2
161
Not enough data
9.1
163
Generative AI
Not enough data
7.6
60
Workforce Management
Not enough data
8.9
154
Not enough data
8.8
151
Call Center Infrastructure (CCI)
Not enough data
6.9
8
Not enough data
7.3
8
Not enough data
5.8
8
Not enough data
5.6
8
Administrative
Not enough data
9.0
160
Not enough data
8.3
164
Customer Support
Not enough data
9.0
35
Not enough data
8.9
36
Not enough data
8.5
34
Automation
Not enough data
8.7
33
Not enough data
8.6
37
Not enough data
9.1
36
Artificial Intelligence
Not enough data
9.0
35
Not enough data
8.8
35
Not enough data
9.0
33
Generative AI
8.6
183
7.8
28
8.6
180
7.6
28
8.1
171
8.2
28
Communication
9.0
357
|
Verified
8.6
176
|
Verified
9.0
383
|
Verified
8.5
178
|
Verified
8.6
267
8.4
131
9.2
358
|
Verified
8.5
145
8.4
245
8.4
97
Internal Use
8.8
505
|
Verified
8.4
175
|
Verified
9.0
350
|
Verified
8.7
168
|
Verified
8.7
269
8.4
129
|
Verified
8.8
273
8.4
145
|
Verified
9.1
335
|
Verified
8.3
141
|
Verified
8.6
271
8.4
137
|
Verified
Generative AI
Not enough data
6.9
13
Not enough data
7.2
13
Process
Not enough data
8.3
28
Not enough data
9.0
31
Not enough data
8.7
29
Channels
Not enough data
8.9
33
Not enough data
8.9
34
Not enough data
8.8
35
Not enough data
9.7
37
Not enough data
9.1
33
Insight
Not enough data
9.3
30
Not enough data
9.0
37
Not enough data
8.9
33
Not enough data
9.4
31
Generative AI
Not enough data
7.5
27
Content Generation - AI Content Creation Platforms
7.7
25
Not enough data
8.1
24
Not enough data
8.5
24
Not enough data
Management - AI Content Creation Platforms
7.9
22
Not enough data
8.6
24
Not enough data
8.6
24
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
8.5
8
Not enough data
8.5
9
Not enough data
6.7
8
Not enough data
7.6
9
Not enough data
8.1
7
Not enough data
7.9
7
Basic Communication
Not enough data
9.6
64
Not enough data
7.5
44
Not enough data
8.4
52
Not enough data
8.3
46
Not enough data
8.8
53
Not enough data
8.7
54
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
8.1
54
Not enough data
7.9
47
Not enough data
7.8
48
Advanced Features
Not enough data
8.9
60
Not enough data
8.6
53
Not enough data
9.1
61
Voice Recognition - AI Voice Assistants
Not enough data
8.5
8
Speech Synthesis - AI Voice Assistants
Not enough data
9.0
8
Not enough data
8.5
8
Not enough data
8.8
8
Security and privacy - AI Voice Assistants
Not enough data
8.8
8
Compatibility - AI Voice Assistants
Not enough data
8.8
8
Agentic AI - Customer Advocacy
8.6
50
Not enough data
8.5
50
Not enough data
8.6
50
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
6.2
10
Not enough data
6.2
10
Calling
Not enough data
9.4
61
Not enough data
8.6
54
Not enough data
8.8
60
Not enough data
8.8
60
Not enough data
8.8
11
Contacts
Not enough data
8.6
57
Not enough data
8.5
56
Not enough data
8.4
54
Insights
Not enough data
8.5
55
Not enough data
8.9
57
Not enough data
8.5
57
Not enough data
8.1
52
Not enough data
8.1
51
Not enough data
8.1
9
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
8.9
43
Not enough data
9.3
47
|
Verified
Not enough data
9.1
52
|
Verified
Features
Not enough data
8.6
39
Not enough data
8.1
33
Not enough data
8.2
35
|
Verified
Not enough data
9.2
36
|
Verified
Not enough data
8.9
33
|
Verified
Not enough data
Feature Not Available
Consumer Intelligence
9.2
1942
|
Verified
Not enough data
8.6
1438
|
Verified
Not enough data
8.8
1629
|
Verified
Not enough data
Reporting
Feature Not Available
Not enough data
8.8
1627
|
Verified
Not enough data
9.2
1971
|
Verified
Not enough data
Media Monitoring
8.7
1636
|
Verified
Not enough data
8.7
1479
|
Verified
Not enough data
8.4
1278
Not enough data
In-House Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Online Reputation Management
8.1
309
Not enough data
8.0
294
Not enough data
8.2
316
Not enough data
8.2
295
Not enough data
8.1
300
Not enough data
8.1
292
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
7
7.2
20
7.7
8
7.0
22
7.9
7
7.1
20
8.6
7
7.2
20
8.1
7
7.6
21
Customer Interaction Automation - AI Customer Support Agents
8.3
7
6.9
18
8.9
9
7.6
19
8.1
6
8.2
20
9.2
8
8.2
24
Automation
8.2
10
8.5
25
9.4
9
8.3
20
7.9
7
7.5
19
Autonomy
7.9
7
6.6
22
8.1
8
6.7
21
7.7
8
7.1
21
8.1
8
7.2
20
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Genesys Cloud CX are categorized as Chatbots, AI Agents For Business Operations, AI Customer Support Agents, Conversational Marketing, and Live Chat
Unique Categories
Birdeye is categorized as Online Reputation Management, SEO Tools, Social Media Suites, Marketing Automation, Answer Engine Optimization (AEO), Multi-Location Marketing Platforms, Local Listing Management, Local SEO, AI Content Creation Platforms, Feedback Analytics, Experience Management, Payment Processing, Conversational Support, SMS Marketing, Patient Engagement, Customer Advocacy, and Social Media Management
Genesys Cloud CX is categorized as Social Customer Service, Proactive Notification, AI Voice Assistants, Contact Center, Customer Service Automation, Co-Browsing, Genesys AppFoundry Marketplace, Contact Center Quality Assurance, UCaaS Platforms, Speech Analytics, Auto Dialer, Outbound Call Tracking, VoIP Providers, Contact Center Workforce, and Call Center Infrastructure (CCI)
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Genesys Cloud CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.8%
Real Estate
9.4%
Construction
7.4%
Marketing and Advertising
6.3%
Medical Practice
6.1%
Other
61.0%
Information Technology and Services
10.9%
Financial Services
10.2%
Telecommunications
5.8%
Consumer Services
5.0%
Accounting
4.6%
Other
63.4%
Alternatives
Discussions
How do you delete a review you post on this site?
7 Comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 Comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 Comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
Anyone integrated PureCloud with custom CRM?
5 Comments
AC
We have integrated it with our home grown CRM (called Bond) and integrated it with Zendesk and Salesforce. We do automatic CRM screen pops (of the customers...Read more
how do i reschedule emails or put them on hold?
5 Comments
MG
Using states and wait feature in Architect Read more
Whatbis the best way to review data regarding blended agent stats
2 Comments
MG
To get agents status data go to reports tab, new, and chiíes the i e to agents status. Read more
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