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Compare Birdeye and Edge 
Featured Products
At a Glance
Market Segments
Small-Business (49.6% of reviews)
Small-Business (66.7% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Birdeye
Star Rating
(3,860)4.7 out of 5
Market Segments
Small-Business (49.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansEdge
Star Rating
(182)4.8 out of 5
Market Segments
Small-Business (66.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about EdgeSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Birdeye excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Edge. Users appreciate features like AI-driven responses that simplify managing reviews, making it a valuable tool for businesses looking to enhance their online reputation.
- Users say that Birdeye's automated messaging system is particularly effective, with one reviewer noting a noticeable increase in positive reviews since implementation. In contrast, while Edge offers useful features, some users feel it lacks the same level of automation and ease of use that Birdeye provides.
- Reviewers mention that Birdeye's implementation process is quick and intuitive, which is a significant advantage for businesses needing to get up and running fast. Edge users, however, have reported a more complex setup experience, which can be a hurdle for those looking for a seamless onboarding process.
- According to verified reviews, Birdeye's customer support is highly rated, with users highlighting the responsiveness and helpfulness of the team. Edge also receives praise for its support, but some users have noted that the response times can vary, which may affect user experience during critical moments.
- Users appreciate the robust feedback analytics offered by Birdeye, which allows businesses to track and respond to customer sentiments effectively. Edge provides similar features, but some users feel that the insights are not as comprehensive, making it harder to gauge customer satisfaction accurately.
- Reviewers highlight that while both platforms cater well to small businesses, Birdeye's extensive feature set and higher user satisfaction ratings make it a more compelling choice for those looking to enhance their online presence. Edge, while effective, may not meet the same level of expectations for businesses seeking advanced functionalities.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
Edge
No pricing availableFree Trial
Birdeye
Free Trial is available
Edge
No trial information availableRatings
Meets Requirements
9.3
3,325
9.5
170
Ease of Use
9.3
3,380
9.4
175
Ease of Setup
9.1
2,441
9.5
159
Ease of Admin
9.2
1,984
9.8
61
Quality of Support
9.4
3,162
9.8
170
Has the product been a good partner in doing business?
9.4
1,987
9.9
59
Product Direction (% positive)
9.4
3,290
9.4
172
Features by Category
Messenger
8.8
384
|
Verified
Not enough data
8.5
383
|
Verified
Not enough data
8.8
387
|
Verified
Not enough data
8.9
383
|
Verified
Not enough data
Channels
8.9
401
|
Verified
Not enough data
8.9
390
|
Verified
Not enough data
9.0
401
|
Verified
Not enough data
8.1
324
|
Verified
Not enough data
8.3
316
|
Verified
Not enough data
Customers
8.9
389
|
Verified
Not enough data
8.7
377
Not enough data
9.0
386
|
Verified
Not enough data
8.7
371
|
Verified
Not enough data
8.6
352
Not enough data
Agentic AI - Conversational Marketing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
30
Not enough data
8.5
30
Not enough data
8.5
31
Not enough data
Feature Not Available
Not enough data
8.6
30
Not enough data
Text Messaging
9.0
270
8.3
10
9.1
270
8.2
10
8.8
244
8.5
10
9.1
278
8.0
10
Feature Not Available
7.8
10
8.8
242
8.2
10
8.9
253
8.0
10
Feature Not Available
9.0
8
SMS Platform
9.0
260
8.5
8
9.0
260
8.1
9
8.5
202
8.1
9
8.3
204
8.3
9
8.2
187
8.1
9
8.5
202
8.5
9
Agentic AI - SMS Marketing
7.5
37
Not enough data
7.6
38
Not enough data
7.8
37
Not enough data
7.6
36
Not enough data
7.6
36
Not enough data
7.7
37
Not enough data
Channels
Not enough data
9.1
39
Not enough data
8.8
40
Not enough data
8.6
38
Design
Not enough data
9.3
38
Not enough data
8.9
39
Not enough data
8.9
39
Not enough data
9.1
38
Not enough data
9.2
38
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Listing Management
8.9
453
|
Verified
Not enough data
8.8
421
|
Verified
Not enough data
8.5
378
Not enough data
8.8
445
|
Verified
Not enough data
Performance
8.9
492
|
Verified
Not enough data
9.0
496
|
Verified
Not enough data
Payment Processing
8.9
42
Not enough data
9.1
43
Not enough data
9.3
43
Not enough data
8.7
39
Not enough data
Administration
8.9
40
Not enough data
8.5
38
Not enough data
8.2
41
Not enough data
8.0
36
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.5
37
Not enough data
Payment Options
7.7
37
Not enough data
9.0
41
Not enough data
Security
8.5
36
Not enough data
Platform
8.6
37
Not enough data
8.4
38
Not enough data
Local Search Optimization
8.6
213
Not enough data
9.1
370
|
Verified
Not enough data
9.2
381
|
Verified
Not enough data
9.4
398
|
Verified
Not enough data
8.8
355
Not enough data
9.1
387
|
Verified
Not enough data
SEO Auditing & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SEO Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Content & Rankings
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content & Collaboration
8.6(won by default)
419
Not enough data
8.4(won by default)
411
Not enough data
8.7(won by default)
420
Not enough data
8.4(won by default)
402
Not enough data
8.8(won by default)
412
Not enough data
8.5(won by default)
412
Not enough data
Social Management
8.7(won by default)
468
Not enough data
9.0(won by default)
486
Not enough data
8.5(won by default)
448
Not enough data
8.8(won by default)
465
Not enough data
7.9(won by default)
432
Not enough data
8.3(won by default)
430
Not enough data
8.4(won by default)
385
Not enough data
Agentic AI - Social Media Management
8.0(won by default)
92
Not enough data
8.1(won by default)
90
Not enough data
7.9(won by default)
99
Not enough data
8.2(won by default)
93
Not enough data
8.1(won by default)
92
Not enough data
8.2(won by default)
91
Not enough data
8.3(won by default)
92
Not enough data
Analytics
8.7
492
Not enough data
8.9
485
Not enough data
8.7
465
Not enough data
8.0
414
Not enough data
Customization
8.5
421
Not enough data
8.2
404
Not enough data
8.6
431
Not enough data
8.4
412
Not enough data
Generative AI
8.7
355
Not enough data
8.7
355
Not enough data
Agentic AI - Experience Management
7.9
56
Not enough data
8.2
56
Not enough data
8.2
55
Not enough data
8.2
55
Not enough data
Responses
9.4
14
Not enough data
9.3
15
Not enough data
8.6
14
Not enough data
Automation - AI Agents
8.3
12
Not enough data
8.8
14
Not enough data
8.9
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
Platform
9.2
13
Not enough data
9.3
12
Not enough data
9.0
13
Not enough data
Autonomy - AI Agents
8.5
13
Not enough data
8.3
12
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Generative AI
8.8
16
Not enough data
9.0
13
Not enough data
Patient-Centered Functions
9.0
213
Not enough data
9.3
216
Not enough data
8.0
192
Not enough data
8.8
211
Not enough data
7.8
189
Not enough data
Operations
8.8
215
Not enough data
8.7
204
Not enough data
8.2
207
Not enough data
8.9
202
Not enough data
9.0
207
Not enough data
8.0
196
Not enough data
7.9
190
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
235
Not enough data
8.7
234
Not enough data
8.7
224
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
241
Not enough data
8.8
228
Not enough data
8.9
237
Not enough data
8.9
229
Not enough data
Feature Not Available
Not enough data
8.8
224
Not enough data
8.9
237
Not enough data
Generative AI
8.4
158
Not enough data
8.7
151
Not enough data
Feedback Management
8.7
517
9.0
52
Feature Not Available
8.9
51
9.0
602
9.4
52
Feedback Analysis
8.7
525
9.3
52
8.8
529
9.2
52
8.7
520
8.8
52
Feedback Sources
9.5
680
9.6
53
9.1
584
9.5
53
Feature Not Available
8.8
52
8.9
549
9.2
51
Generative AI
8.7
427
8.4
50
8.8
420
Feature Not Available
Conversational Platform
8.8
389
Not enough data
Feature Not Available
Not enough data
8.8
344
Not enough data
8.9
314
Not enough data
Support Automation
8.7
334
Not enough data
8.7
342
Not enough data
8.8
335
Not enough data
8.6
301
Not enough data
Generative AI
8.4
238
Not enough data
8.4
236
Not enough data
Generative AI
8.6
183
Not enough data
8.6
180
Not enough data
8.1
171
Not enough data
Communication
9.0
356
|
Verified
Not enough data
9.0
382
|
Verified
Not enough data
8.6
267
Not enough data
9.2
357
|
Verified
Not enough data
8.4
245
Not enough data
Internal Use
8.8
505
|
Verified
Not enough data
9.0
350
|
Verified
Not enough data
8.7
269
Not enough data
8.8
273
Not enough data
9.1
334
|
Verified
Not enough data
8.7
272
Not enough data
Content Generation - AI Content Creation Platforms
7.7
25
Not enough data
8.1
24
Not enough data
8.5
24
Not enough data
Management - AI Content Creation Platforms
7.9
22
Not enough data
8.6
24
Not enough data
8.6
24
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
8.6
50
Not enough data
8.5
50
Not enough data
8.6
50
Not enough data
Consumer Intelligence
9.2
1899
|
Verified
9.5
107
8.6
1432
|
Verified
9.0
102
8.8
1618
|
Verified
9.3
99
Reporting
Feature Not Available
9.0
94
8.8
1609
|
Verified
9.0
92
9.2
1934
|
Verified
9.5
99
Media Monitoring
8.7
1629
|
Verified
8.6
90
8.7
1464
|
Verified
8.5
88
8.4
1274
8.6
88
In-House Management
Feature Not Available
9.4
98
Feature Not Available
9.0
93
Generative AI
Feature Not Available
Feature Not Available
Agentic AI - Online Reputation Management
8.0
304
8.0
46
8.0
293
8.3
45
8.2
304
8.4
46
8.2
292
8.6
46
8.1
297
8.4
46
8.1
291
8.4
46
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
7
Not enough data
7.7
8
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.3
7
Not enough data
8.8
8
Not enough data
8.1
6
Not enough data
9.2
8
Not enough data
Automation
8.5
9
Not enough data
9.4
8
Not enough data
7.9
7
Not enough data
Autonomy
7.9
7
Not enough data
7.9
7
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Edge are categorized as Online Reputation Management, Feedback Analytics, and SMS Marketing
Unique Categories
Birdeye is categorized as Multi-Location Marketing Platforms, Answer Engine Optimization (AEO), AI Customer Support Agents, Social Media Suites, AI Content Creation Platforms, Local Listing Management, Local SEO, Experience Management, AI Agents For Business Operations, Payment Processing, Conversational Support, Patient Engagement, Customer Advocacy, Conversational Marketing, Chatbots, Social Media Management, Live Chat, and SEO Tools
Edge is categorized as Customer Communications Management
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Edge
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.7%
Real Estate
9.4%
Construction
7.4%
Medical Practice
6.2%
Marketing and Advertising
6.2%
Other
61.1%
Retail
31.1%
Health, Wellness and Fitness
23.3%
Alternative Medicine
7.8%
Consumer Services
6.7%
Cosmetics
4.4%
Other
26.7%
Discussions
How do you delete a review you post on this site?
7 Comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 Comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 Comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
What is EyeRate used for?
1 Comment
KM
EDGE Is used for employee driven growth. Our whole purpose is to help grow your business, by empowering your employees with rewards and incentives. Happy...Read more
Edge has no more discussions with answers
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