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Compare Birdeye and Edge 
Featured Products
At a Glance
Market Segments
Small-Business (50.6% of reviews)
Small-Business (66.7% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Birdeye
Star Rating
(3,796)4.7 out of 5
Market Segments
Small-Business (50.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansEdge
Star Rating
(182)4.8 out of 5
Market Segments
Small-Business (66.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about EdgeSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Birdeye excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Edge. Users appreciate its user-friendly interface, highlighting features like convenient filtering options that make it easy to manage reviews from various platforms.
- Users say that Birdeye's implementation process is smooth and intuitive, with many recent users noting how easy it is to onboard and start using the platform effectively. In contrast, while Edge also offers a decent setup experience, it doesn't match the seamlessness reported by Birdeye users.
- Reviewers mention that Birdeye provides comprehensive tools for managing customer feedback, allowing businesses to track, monitor, and respond to reviews efficiently. One user noted, "It is REALLY wonderful to hear directly from our guests," showcasing how Birdeye facilitates proactive customer engagement.
- According to verified reviews, Edge shines in its support responsiveness, with users appreciating the quick assistance they receive when encountering issues. One user highlighted the prompt resolution of a login problem, indicating that Edge prioritizes customer support, although it may not have the same breadth of features as Birdeye.
- Users report that while both platforms cater well to small businesses, Birdeye has a broader market presence and a larger user base, which can lead to more robust community support and resources. This is reflected in the total number of reviews, where Birdeye significantly outnumbers Edge, suggesting a more established reputation.
- Reviewers note that while Edge offers useful features for tracking team performance and reviews, such as contests for team members, Birdeye's comprehensive suite of tools for SMS marketing and feedback analytics provides a more holistic approach to customer engagement and reputation management.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
Edge
No pricing availableFree Trial
Birdeye
Free Trial is available
Edge
No trial information availableRatings
Meets Requirements
9.3
3,223
9.5
170
Ease of Use
9.3
3,278
9.4
175
Ease of Setup
9.1
2,354
9.5
159
Ease of Admin
9.3
1,945
9.8
61
Quality of Support
9.4
3,079
9.8
170
Has the product been a good partner in doing business?
9.4
1,948
9.9
59
Product Direction (% positive)
9.5
3,188
9.4
172
Features by Category
Messenger
8.8
382
|
Verified
Not enough data
8.5
380
|
Verified
Not enough data
8.8
384
|
Verified
Not enough data
8.9
381
|
Verified
Not enough data
Channels
8.9
398
|
Verified
Not enough data
8.9
388
|
Verified
Not enough data
9.0
399
|
Verified
Not enough data
8.1
322
|
Verified
Not enough data
8.3
314
|
Verified
Not enough data
Customers
8.9
387
|
Verified
Not enough data
8.7
375
Not enough data
9.0
384
|
Verified
Not enough data
8.7
369
|
Verified
Not enough data
8.6
350
Not enough data
Agentic AI - Conversational Marketing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
29
Not enough data
8.5
29
Not enough data
8.4
30
Not enough data
Feature Not Available
Not enough data
8.6
29
Not enough data
Text Messaging
9.0
267
8.3
10
9.1
265
8.2
10
8.8
241
8.5
10
9.0
275
8.0
10
Feature Not Available
7.8
10
8.8
238
8.2
10
8.9
250
8.0
10
Feature Not Available
9.0
8
SMS Platform
9.0
258
8.5
8
9.0
257
8.1
9
8.6
200
8.1
9
8.3
202
8.3
9
8.3
185
8.1
9
8.5
199
8.5
9
Agentic AI - SMS Marketing
7.5
36
Not enough data
7.7
37
Not enough data
7.9
36
Not enough data
7.6
35
Not enough data
7.7
35
Not enough data
7.7
36
Not enough data
Channels
Not enough data
9.1
39
Not enough data
8.8
40
Not enough data
8.6
38
Design
Not enough data
9.3
38
Not enough data
8.9
39
Not enough data
8.9
39
Not enough data
9.1
38
Not enough data
9.2
38
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Listing Management
8.9
451
|
Verified
Not enough data
8.8
418
|
Verified
Not enough data
8.5
376
Not enough data
8.8
441
|
Verified
Not enough data
Performance
8.9
490
|
Verified
Not enough data
9.0
491
|
Verified
Not enough data
Payment Processing
8.9
42
Not enough data
9.1
43
Not enough data
9.3
43
Not enough data
8.7
39
Not enough data
Administration
8.9
40
Not enough data
8.5
38
Not enough data
8.2
41
Not enough data
8.0
36
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.5
37
Not enough data
Payment Options
7.7
37
Not enough data
9.0
41
Not enough data
Security
8.5
36
Not enough data
Platform
8.6
37
Not enough data
8.4
38
Not enough data
Local Search Optimization
8.6
214
Not enough data
9.1
368
|
Verified
Not enough data
9.2
379
|
Verified
Not enough data
9.4
391
|
Verified
Not enough data
8.8
354
Not enough data
9.1
385
|
Verified
Not enough data
SEO Auditing & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SEO Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Content & Rankings
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content & Collaboration
8.6(won by default)
415
Not enough data
8.4(won by default)
408
Not enough data
8.7(won by default)
415
Not enough data
8.4(won by default)
399
Not enough data
8.8(won by default)
409
Not enough data
8.5(won by default)
407
Not enough data
Social Management
8.7(won by default)
459
Not enough data
8.9(won by default)
468
Not enough data
8.5(won by default)
444
Not enough data
8.8(won by default)
454
Not enough data
7.9(won by default)
427
Not enough data
8.4(won by default)
425
Not enough data
8.4(won by default)
379
Not enough data
Agentic AI - Social Media Management
8.0(won by default)
90
Not enough data
8.0(won by default)
88
Not enough data
8.0(won by default)
92
Not enough data
8.2(won by default)
91
Not enough data
8.1(won by default)
90
Not enough data
8.2(won by default)
89
Not enough data
8.3(won by default)
90
Not enough data
Analytics
8.7
490
Not enough data
8.9
483
Not enough data
8.7
464
Not enough data
8.0
413
Not enough data
Customization
8.5
420
Not enough data
8.2
403
Not enough data
8.6
430
Not enough data
8.4
411
Not enough data
Generative AI
8.7
352
Not enough data
8.7
353
Not enough data
Agentic AI - Experience Management
7.9
53
Not enough data
8.1
52
Not enough data
8.2
52
Not enough data
8.1
52
Not enough data
Responses
9.4
13
Not enough data
9.3
14
Not enough data
8.8
13
Not enough data
Automation - AI Agents
8.3
12
Not enough data
9.0
12
Not enough data
8.9
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
Platform
9.2
12
Not enough data
9.3
12
Not enough data
8.9
12
Not enough data
Autonomy - AI Agents
8.5
13
Not enough data
8.3
12
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Generative AI
8.7
13
Not enough data
8.9
12
Not enough data
Patient-Centered Functions
9.0
211
Not enough data
9.2
214
Not enough data
8.0
192
Not enough data
8.8
208
Not enough data
7.8
189
Not enough data
Operations
8.8
215
Not enough data
8.7
204
Not enough data
8.2
207
Not enough data
8.9
202
Not enough data
9.0
207
Not enough data
8.0
196
Not enough data
7.9
190
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
234
Not enough data
8.6
233
Not enough data
8.7
223
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
240
Not enough data
8.8
227
Not enough data
8.9
236
Not enough data
8.9
228
Not enough data
Feature Not Available
Not enough data
8.8
223
Not enough data
8.9
236
Not enough data
Generative AI
8.4
156
Not enough data
8.7
150
Not enough data
Feedback Management
8.7
513
9.0
52
Feature Not Available
8.9
51
9.0
596
9.4
52
Feedback Analysis
8.7
523
9.3
52
8.8
527
9.2
52
8.7
518
8.8
52
Feedback Sources
9.5
667
9.6
53
9.1
579
9.5
53
Feature Not Available
8.8
52
9.0
545
9.2
51
Generative AI
8.7
422
8.4
50
8.7
415
Feature Not Available
Conversational Platform
8.8
387
Not enough data
Feature Not Available
Not enough data
8.8
342
Not enough data
8.9
311
Not enough data
Support Automation
8.7
332
Not enough data
8.7
340
Not enough data
8.8
332
Not enough data
8.6
299
Not enough data
Generative AI
8.4
236
Not enough data
8.4
234
Not enough data
Generative AI
8.6
181
Not enough data
8.6
179
Not enough data
8.1
170
Not enough data
Communication
9.0
355
|
Verified
Not enough data
9.0
379
|
Verified
Not enough data
8.6
266
Not enough data
9.1
354
|
Verified
Not enough data
8.4
244
Not enough data
Internal Use
8.8
501
|
Verified
Not enough data
9.0
349
|
Verified
Not enough data
8.7
268
Not enough data
8.8
272
Not enough data
9.1
332
|
Verified
Not enough data
8.7
271
Not enough data
Content Generation - AI Content Creation Platforms
7.6
24
Not enough data
8.1
24
Not enough data
8.5
24
Not enough data
Management - AI Content Creation Platforms
7.9
22
Not enough data
8.6
23
Not enough data
8.6
23
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
8.6
49
Not enough data
8.5
49
Not enough data
8.6
49
Not enough data
Consumer Intelligence
9.2
1851
|
Verified
9.5
107
8.6
1417
|
Verified
9.0
102
8.8
1606
|
Verified
9.3
99
Reporting
Feature Not Available
9.0
94
8.8
1597
|
Verified
9.0
92
9.2
1882
|
Verified
9.5
99
Media Monitoring
8.7
1618
|
Verified
8.6
90
8.6
1444
|
Verified
8.5
88
8.4
1268
8.6
88
In-House Management
Feature Not Available
9.4
98
Feature Not Available
9.0
93
Generative AI
Feature Not Available
Feature Not Available
Agentic AI - Online Reputation Management
8.1
297
8.0
46
8.0
286
8.3
45
8.2
291
8.4
46
8.2
285
8.6
46
8.1
288
8.4
46
8.0
284
8.4
46
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
7
Not enough data
8.3
7
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.3
7
Not enough data
8.6
7
Not enough data
8.1
6
Not enough data
9.0
7
Not enough data
Automation
8.8
7
Not enough data
9.4
8
Not enough data
7.9
7
Not enough data
Autonomy
7.9
7
Not enough data
7.9
7
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Edge are categorized as Feedback Analytics, SMS Marketing, and Online Reputation Management
Unique Categories
Birdeye is categorized as AI Customer Support Agents, Answer Engine Optimization (AEO), AI Content Creation Platforms, Multi-Location Marketing Platforms, AI Agents For Business Operations, Experience Management, Payment Processing, Conversational Support, Patient Engagement, Customer Advocacy, Conversational Marketing, Local Listing Management, Chatbots, Local SEO, Social Media Suites, Social Media Management, Live Chat, and SEO Tools
Edge is categorized as Customer Communications Management
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Edge
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.8%
Real Estate
9.2%
Construction
7.5%
Medical Practice
6.3%
Marketing and Advertising
6.2%
Other
60.9%
Retail
31.1%
Health, Wellness and Fitness
23.3%
Alternative Medicine
7.8%
Consumer Services
6.7%
Cosmetics
4.4%
Other
26.7%
Discussions
How do you delete a review you post on this site?
7 Comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 Comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 Comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
What is EyeRate used for?
1 Comment
KM
EDGE Is used for employee driven growth. Our whole purpose is to help grow your business, by empowering your employees with rewards and incentives. Happy...Read more
Edge has no more discussions with answers
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