# Birdeye vs Edge Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Birdeye excels in user experience, with many users praising its **intuitive interface** and ease of navigation. One user highlighted how the platform allows for quick communication with customers, making it easy to manage interactions effectively.
- **Users say** that Birdeye's automation features significantly streamline the review process, saving businesses valuable time. Reviewers noted that the automated review requests and comprehensive dashboard help them manage and respond to feedback efficiently, which is a major advantage over Edge.
- **According to verified reviews** , Edge is appreciated for its ability to engage staff and provide valuable insights into customer feedback. Users mentioned that it allows them to address issues proactively before they escalate, which can be crucial for maintaining a positive online reputation.
- **Reviewers mention** that while Edge offers strong support and engagement features, it falls short in overall satisfaction compared to Birdeye. Users have noted that the reporting capabilities and integration options in Birdeye are more robust, enhancing its usability for daily operations.
- **G2 reviewers highlight** that both platforms have strong customer support, but Edge users report slightly higher satisfaction in this area. However, Birdeye's support is still highly regarded, with users appreciating the assistance they receive when integrating new features.
- **Users indicate** that while both products cater to small businesses, Birdeye's broader feature set and higher G2 Score suggest a more comprehensive solution for online reputation management and SMS marketing, making it a more favorable choice for those looking to enhance their customer engagement strategies.



| | Birdeye | Edge | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 4,145 | 202 | 
| **Largest Market Segment** | Small-Business (47.5% of reviews) | Small-Business (65.2% of reviews) | 
| **Entry Level Price** | Contact Us | No pricing available | 

---
## Top Pros & Cons

### Birdeye

Pros:
- Ease of Use (1019 reviews)
- Helpful (1009 reviews)

Cons:
- Missing Features (232 reviews)
- Improvement Needed (158 reviews)

### Edge

Pros:
- Helpful (110 reviews)
- Customer Support (95 reviews)

Cons:
- Poor Customer Support (8 reviews)
- Delays (7 reviews)

---
## Ratings Comparison
| Rating | Birdeye | Edge | 
|---|---|---|
  | **Meets Requirements** | 9.3 (3556 reviews) | 9.5 (185 reviews) | 
  | **Ease of Use** | 9.3 (3614 reviews) | 9.4 (193 reviews) | 
  | **Ease of Setup** | 9.1 (2662 reviews) | 9.5 (175 reviews) | 
  | **Ease of Admin** | 9.3 (2185 reviews) | 9.7 (65 reviews) | 
  | **Quality of Support** | 9.4 (3389 reviews) | 9.7 (186 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (2185 reviews) | 9.9 (62 reviews) | 
  | **Product Direction (% positive)** | 9.4 (3475 reviews) | 9.4 (190 reviews) | 

---
## Pricing

### Birdeye

#### Entry-Level Pricing

Plan: Starter

Price: Contact Us

Description: Improve reputation and rank at the top of local search.

Key Features:
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI

[Browse all 3 editions](https://www.g2.com/products/birdeye/pricing)

#### Free Trial

Yes

### Edge

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **Edge** | N/A | N/A |

#### Email Marketing

| Feature | Birdeye | Edge | 
|---|---|---|
| **Building and Personalizing Emails** | Not enough data | Not enough data | 
| **Sending Outbound Emails** | Not enough data | Not enough data | 
| **Manage Email Deliverability** | Not enough data | Not enough data | 
| **Automated Email Responses** | Not enough data | Not enough data | 

#### Online Marketing

| Feature | Birdeye | Edge | 
|---|---|---|
| **Landing Pages and Forms** | Not enough data | Not enough data | 
| **Dynamic Content** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 
| **Mobile Optimized** | Not enough data | Not enough data | 
| **Search Tracking and Optimization** | Not enough data | Not enough data | 

#### Lead Management

| Feature | Birdeye | Edge | 
|---|---|---|
| **Marketing Lead Database** | Not enough data | Not enough data | 
| **Data Quality Management** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Lead Scoring and Grading** | Not enough data | Not enough data | 
| **Lead Nurturing** | Not enough data | Not enough data | 
| **Online Behavior Tracking** | Not enough data | Not enough data | 
| **Automated Alerts and Tasks** | Not enough data | Not enough data | 
| **CRM Lead Integration** | Not enough data | Not enough data | 

#### Campaign Management

| Feature | Birdeye | Edge | 
|---|---|---|
| **Program Management** | Not enough data | Not enough data | 
| **Event / Webinar Marketing** | Not enough data | Not enough data | 
| **Calendaring** | Not enough data | Not enough data | 
| **Budgeting** | Not enough data | Not enough data | 

#### Social

| Feature | Birdeye | Edge | 
|---|---|---|
| **Social Listening** | Not enough data | Not enough data | 
| **Social Sharing** | Not enough data | Not enough data | 
| **Social Campaigns** | Not enough data | Not enough data | 
| **Social Media Engagement** | Not enough data | Not enough data | 
| **Social Media Advertising** | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | Birdeye | Edge | 
|---|---|---|
| **Basic Reporting** | Not enough data | Not enough data | 
| **Web Analytics** | Not enough data | Not enough data | 
| **ROI Analytics** | Not enough data | Not enough data | 
| **Revenue Analytics** | Not enough data | Not enough data | 
| **SEO / Keyword Analytics** | Not enough data | Not enough data | 

#### Platform

| Feature | Birdeye | Edge | 
|---|---|---|
| **Customization ** | Not enough data | Not enough data | 
| **Workflow Capability** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | 9.7 (5 reviews) | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Output Document Generation** | Not enough data | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | Birdeye | Edge | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Integration

| Feature | Birdeye | Edge | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.6/10 | 475 |
| **Edge** | N/A | N/A |

#### Messenger

| Feature | Birdeye | Edge | 
|---|---|---|
| **Sequencing** | 8.8 (384 reviews) ✓ Verified | Not enough data | 
| **AI** | 8.5 (384 reviews) ✓ Verified | Not enough data | 
| **Live Chat** | 8.7 (388 reviews) ✓ Verified | Not enough data | 
| **Customization Interface** | 8.8 (383 reviews) ✓ Verified | Not enough data | 

#### Channels

| Feature | Birdeye | Edge | 
|---|---|---|
| **Social Media** | 8.8 (402 reviews) ✓ Verified | Not enough data | 
| **Website** | 8.9 (391 reviews) ✓ Verified | Not enough data | 
| **Text Message (SMS)** | 9.0 (403 reviews) ✓ Verified | Not enough data | 
| **Voice Assistants** | 8.1 (325 reviews) ✓ Verified | Not enough data | 
| **Other** | 8.3 (317 reviews) ✓ Verified | Not enough data | 

#### Customers

| Feature | Birdeye | Edge | 
|---|---|---|
| **Targeting** | 8.9 (389 reviews) ✓ Verified | Not enough data | 
| **Profiles** | 8.7 (378 reviews) | Not enough data | 
| **Analytics** | 9.0 (387 reviews) ✓ Verified | Not enough data | 
| **Lead Gathering** | 8.7 (373 reviews) ✓ Verified | Not enough data | 
| **Sales Conversion** | 8.6 (353 reviews) | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Birdeye | Edge | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | 8.3 (30 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (29 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (30 reviews) | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | 8.7 (31 reviews) | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.4/10 | 330 |
| **Edge** | 8.3/10 | 10 |

#### Text Messaging

| Feature | Birdeye | Edge | 
|---|---|---|
| **Bulk SMS** | 9.0 (271 reviews) | 8.3 (10 reviews) | 
| **Two-Way Text Messaging** | 9.1 (270 reviews) | 8.2 (10 reviews) | 
| **Text Scheduler** | 8.7 (243 reviews) | 8.5 (10 reviews) | 
| **Automatic Replies** | 9.1 (281 reviews) | 8.0 (10 reviews) | 
| **Automatic URL Shortening** | Feature Not Available | 7.8 (10 reviews) | 
| **MMS Marketing** | 8.8 (241 reviews) | 8.2 (10 reviews) | 
| **Personalization** | 8.9 (254 reviews) | 8.0 (10 reviews) | 
| **Transactional SMS** | Feature Not Available | 9.0 (8 reviews) | 

#### SMS Platform

| Feature | Birdeye | Edge | 
|---|---|---|
| **Reporting** | 9.0 (260 reviews) | 8.5 (8 reviews) | 
| **Automation** | 9.0 (259 reviews) | 8.1 (9 reviews) | 
| **White Label** | 8.5 (201 reviews) | 8.1 (9 reviews) | 
| **Text-to-Landline** | 8.4 (203 reviews) | 8.3 (9 reviews) | 
| **Short Codes** | 8.3 (186 reviews) | 8.1 (9 reviews) | 
| **API Integration** | 8.5 (201 reviews) | 8.5 (9 reviews) | 

#### Agentic AI - SMS Marketing

| Feature | Birdeye | Edge | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (37 reviews) | Not enough data | 
| **Multi-step Planning** | 7.7 (38 reviews) | Not enough data | 
| **Cross-system Integration** | 7.8 (37 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.6 (36 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (36 reviews) | Not enough data | 
| **Decision Making** | 7.7 (37 reviews) | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **Edge** | 9.0/10 | 41 |

#### Channels

| Feature | Birdeye | Edge | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 9.1 (40 reviews) | 
| **Open Listening** | Not enough data | 8.8 (40 reviews) | 
| **Physical Media** | Not enough data | 8.6 (38 reviews) | 

#### Design

| Feature | Birdeye | Edge | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 9.3 (38 reviews) | 
| **Create Content** | Not enough data | 8.9 (39 reviews) | 
| **Personalization** | Not enough data | 8.9 (39 reviews) | 
| **Inbound Identification** | Not enough data | 9.1 (38 reviews) | 
| **Regulatory Compliance** | Not enough data | 9.2 (38 reviews) | 

#### Generative AI

| Feature | Birdeye | Edge | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Local Listing Management

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.8/10 | 587 |
| **Edge** | N/A | N/A |

#### Listing Management

| Feature | Birdeye | Edge | 
|---|---|---|
| **Network Directory** | 8.9 (457 reviews) ✓ Verified | Not enough data | 
| **Data Aggregators** | 8.8 (425 reviews) ✓ Verified | Not enough data | 
| **Duplicate Monitoring** | 8.5 (386 reviews) | Not enough data | 
| **Optimization** | 8.8 (447 reviews) ✓ Verified | Not enough data | 

#### Performance

| Feature | Birdeye | Edge | 
|---|---|---|
| **Real-Time Updates** | 8.9 (497 reviews) ✓ Verified | Not enough data | 
| **Analytics** | 9.1 (506 reviews) ✓ Verified | Not enough data | 

### Payment Processing

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.6/10 | 46 |
| **Edge** | N/A | N/A |

#### Payment Processing

| Feature | Birdeye | Edge | 
|---|---|---|
| **Encryption** | 8.9 (41 reviews) | Not enough data | 
| **Credit Card Processing** | 9.1 (43 reviews) | Not enough data | 
| **Mobile Payments** | 9.4 (43 reviews) | Not enough data | 
| **Digital Wallet Integration** | 8.8 (38 reviews) | Not enough data | 

#### Administration

| Feature | Birdeye | Edge | 
|---|---|---|
| **Reporting & Analytics** | 8.9 (40 reviews) | Not enough data | 
| **E-commerce Integration** | 8.5 (37 reviews) | Not enough data | 
| **Processing Fees** | 8.3 (40 reviews) | Not enough data | 
| **POS Integration** | 8.0 (35 reviews) | Not enough data | 
| **Omnichannel** | 8.5 (36 reviews) | Not enough data | 
| **Levels 1 & 2** | 8.6 (36 reviews) | Not enough data | 
| **Level 3** | 8.5 (36 reviews) | Not enough data | 

#### Payment Options

| Feature | Birdeye | Edge | 
|---|---|---|
| **Multi-Currency** | 7.6 (36 reviews) | Not enough data | 
| **Online payment portal** | 9.0 (42 reviews) | Not enough data | 

#### Security

| Feature | Birdeye | Edge | 
|---|---|---|
| **POS Verification** | 8.5 (35 reviews) | Not enough data | 

#### Platform

| Feature | Birdeye | Edge | 
|---|---|---|
| **Accounting integration** | 8.5 (36 reviews) | Not enough data | 
| **E-commerce Integration** | 8.4 (37 reviews) | Not enough data | 

### Local SEO

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 9.0/10 | 441 |
| **Edge** | N/A | N/A |

#### Local Search Optimization

| Feature | Birdeye | Edge | 
|---|---|---|
| **Rank Tracking** | 8.6 (214 reviews) | Not enough data | 
| **Online Listings** | 9.1 (374 reviews) ✓ Verified | Not enough data | 
| **Google My Business** | 9.2 (383 reviews) ✓ Verified | Not enough data | 
| **Reputation Management** | 9.4 (405 reviews) ✓ Verified | Not enough data | 
| **Social Media** | 8.8 (357 reviews) | Not enough data | 
| **Dashboards and Reporting** | 9.1 (392 reviews) ✓ Verified | Not enough data | 

### SEO Tools

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **Edge** | N/A | N/A |

#### SEO Auditing & Monitoring

| Feature | Birdeye | Edge | 
|---|---|---|
| **SEO Alerting** | Not enough data | Not enough data | 
| **SEO Auditing** | Not enough data | Not enough data | 
| **SEO Change Tracking** | Not enough data | Not enough data | 
| **Technical SEO** | Not enough data | Not enough data | 

#### Agentic AI - SEO Tools

| Feature | Birdeye | Edge | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### SEO Content & Rankings

| Feature | Birdeye | Edge | 
|---|---|---|
| **Link Building** | Not enough data | Not enough data | 
| **Keyword Research** | Not enough data | Not enough data | 
| **SERP Rank Tracking** | Not enough data | Not enough data | 
| **Localization** | Not enough data | Not enough data | 
| **Content Insights** | Not enough data | Not enough data | 

#### SEO Reporting

| Feature | Birdeye | Edge | 
|---|---|---|
| **Competitor Analysis** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Custom Reports** | Not enough data | Not enough data | 
| **White Label** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Birdeye | Edge | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Social Media Management

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.4/10 | 544 |
| **Edge** | N/A | N/A |

#### Content & Collaboration

| Feature | Birdeye | Edge | 
|---|---|---|
| **Content Calendar** | 8.6 (420 reviews) | Not enough data | 
| **Content Library** | 8.4 (413 reviews) | Not enough data | 
| **Shared Inbox** | 8.7 (422 reviews) | Not enough data | 
| **Approval Workflows** | 8.4 (402 reviews) | Not enough data | 
| **Users and Permissions** | 8.8 (413 reviews) | Not enough data | 
| **Content Creation** | 8.4 (413 reviews) | Not enough data | 

#### Social Management

| Feature | Birdeye | Edge | 
|---|---|---|
| **Social Analytics** | 8.7 (476 reviews) | Not enough data | 
| **Social Publishing** | 9.0 (495 reviews) | Not enough data | 
| **Campaign Optimization** | 8.5 (448 reviews) | Not enough data | 
| **Social Engagement** | 8.9 (470 reviews) | Not enough data | 
| **Social Ads** | 7.9 (431 reviews) | Not enough data | 
| **Campaign Planning** | 8.3 (429 reviews) | Not enough data | 
| **Hashtag Capabilites** | 8.3 (384 reviews) | Not enough data | 

#### Agentic AI - Social Media Management

| Feature | Birdeye | Edge | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (93 reviews) | Not enough data | 
| **Multi-step Planning** | 8.1 (91 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (101 reviews) | Not enough data | 
| **Adaptive Learning** | 8.2 (94 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (93 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (95 reviews) | Not enough data | 
| **Decision Making** | 8.4 (95 reviews) | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.4/10 | 639 |
| **Edge** | N/A | N/A |

#### Analytics

| Feature | Birdeye | Edge | 
|---|---|---|
| **Net Promoter Score (NPS)** | 8.7 (492 reviews) | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | 8.9 (485 reviews) | Not enough data | 
| **Customer Effort Score (CES)** | 8.7 (463 reviews) | Not enough data | 
| **Gamification** | 8.0 (414 reviews) | Not enough data | 

#### Customization

| Feature | Birdeye | Edge | 
|---|---|---|
| **Stakeholder Management** | 8.5 (421 reviews) | Not enough data | 
| **Multilanguage Support** | 8.2 (404 reviews) | Not enough data | 
| **Multiple Branding Support** | 8.6 (432 reviews) | Not enough data | 
| **Vertical-specific Solutions** | 8.4 (412 reviews) | Not enough data | 

#### Generative AI

| Feature | Birdeye | Edge | 
|---|---|---|
| **AI Text Generation** | 8.7 (355 reviews) | Not enough data | 
| **AI Text Summarization** | 8.7 (355 reviews) | Not enough data | 

#### Agentic AI - Experience Management

| Feature | Birdeye | Edge | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (56 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (56 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.2 (55 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (56 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.9/10 | 20 |
| **Edge** | N/A | N/A |

#### Responses

| Feature | Birdeye | Edge | 
|---|---|---|
| **Personalization** | 9.4 (15 reviews) | Not enough data | 
| **Route To Human** | 9.3 (15 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 8.6 (14 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | Birdeye | Edge | 
|---|---|---|
| **Sales Follow-Up** | 8.5 (13 reviews) | Not enough data | 
| **Customer Interaction Automation** | 8.9 (15 reviews) | Not enough data | 
| **Lead Generation** | 8.9 (12 reviews) | Not enough data | 
| **Document Processing** | 8.9 (12 reviews) | Not enough data | 
| **Feedback Collection** | 9.2 (13 reviews) | Not enough data | 

#### Platform

| Feature | Birdeye | Edge | 
|---|---|---|
| **Conversation Editor** | 9.3 (14 reviews) | Not enough data | 
| **Integration** | 9.3 (12 reviews) | Not enough data | 
| **Human-In-The-Loop** | 9.0 (13 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Birdeye | Edge | 
|---|---|---|
| **Independent Decision Making** | 8.5 (13 reviews) | Not enough data | 
| **Adaptive Responses** | 8.3 (12 reviews) | Not enough data | 
| **Task Execution** | 8.6 (13 reviews) | Not enough data | 
| **Problem Solving** | 8.2 (12 reviews) | Not enough data | 

#### Generative AI

| Feature | Birdeye | Edge | 
|---|---|---|
| **AI Text Generation** | 8.9 (19 reviews) | Not enough data | 
| **AI Text Summarization** | 9.0 (14 reviews) | Not enough data | 

### Patient Engagement

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.5/10 | 265 |
| **Edge** | N/A | N/A |

#### Patient-Centered Functions

| Feature | Birdeye | Edge | 
|---|---|---|
| **Online Presence Management** | 9.0 (212 reviews) | Not enough data | 
| **Patient Feedback Management** | 9.3 (215 reviews) | Not enough data | 
| **Patient Portal** | 8.0 (189 reviews) | Not enough data | 
| **Patient Communications** | 8.8 (209 reviews) | Not enough data | 
| **Integration with Wearables** | 7.7 (186 reviews) | Not enough data | 

#### Operations

| Feature | Birdeye | Edge | 
|---|---|---|
| **Workflow Management** | 8.8 (212 reviews) | Not enough data | 
| **Interoperability** | 8.6 (201 reviews) | Not enough data | 
| **Digital Intake Forms** | 8.2 (204 reviews) | Not enough data | 
| **Engagement Measuring** | 8.8 (199 reviews) | Not enough data | 
| **Patient Satisfaction Management** | 9.0 (204 reviews) | Not enough data | 
| **EHR Integration** | 8.0 (193 reviews) | Not enough data | 
| **IPC Systems Integration** | 7.9 (187 reviews) | Not enough data | 

#### Generative AI

| Feature | Birdeye | Edge | 
|---|---|---|
| **AI Text Summarization** | Feature Not Available | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.8/10 | 273 |
| **Edge** | N/A | N/A |

#### Responses

| Feature | Birdeye | Edge | 
|---|---|---|
| **Customization** | 8.8 (234 reviews) | Not enough data | 
| **Control** | 8.7 (232 reviews) | Not enough data | 
| **Route To Human** | 8.7 (223 reviews) | Not enough data | 
| **Menu bars** | Feature Not Available | Not enough data | 
| **Drip sequences** | Feature Not Available | Not enough data | 

#### Platform

| Feature | Birdeye | Edge | 
|---|---|---|
| **Live chat** | 9.0 (242 reviews) | Not enough data | 
| **Integrations** | 8.8 (227 reviews) | Not enough data | 
| **Branding** | 8.9 (236 reviews) | Not enough data | 
| **Analytics** | 8.8 (230 reviews) | Not enough data | 
| **A/B testing** | Feature Not Available | Not enough data | 
| **Role-based access** | 8.8 (223 reviews) | Not enough data | 
| **Collection of information** | 8.9 (237 reviews) | Not enough data | 

#### Generative AI

| Feature | Birdeye | Edge | 
|---|---|---|
| **AI Text Generation** | 8.4 (158 reviews) | Not enough data | 
| **AI Text Summarization** | 8.7 (150 reviews) | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.9/10 | 732 |
| **Edge** | 9.1/10 | 55 |

#### Feedback Management

| Feature | Birdeye | Edge | 
|---|---|---|
| **Tagging** | 8.7 (520 reviews) | 9.0 (52 reviews) | 
| **Segmentation** | Feature Not Available | 8.9 (51 reviews) | 
| **Custom Reports and Dashboards** | 9.0 (605 reviews) | 9.4 (52 reviews) | 

#### Feedback Analysis

| Feature | Birdeye | Edge | 
|---|---|---|
| **Thematic Analysis** | 8.7 (526 reviews) | 9.3 (52 reviews) | 
| **Sentiment Analysis** | 8.8 (532 reviews) | 9.2 (52 reviews) | 
| **NPS/CSAT Scoring** | 8.6 (521 reviews) | 8.9 (53 reviews) | 

#### Feedback Sources

| Feature | Birdeye | Edge | 
|---|---|---|
| **Online Reviews** | 9.5 (686 reviews) | 9.6 (54 reviews) | 
| **Surveys** | 9.1 (587 reviews) | 9.5 (53 reviews) | 
| **Social Media** | Feature Not Available | 8.8 (52 reviews) | 
| **Customer Service Channels** | 9.0 (551 reviews) | 9.2 (51 reviews) | 

#### Generative AI

| Feature | Birdeye | Edge | 
|---|---|---|
| **AI Text Generation** | 8.7 (426 reviews) | 8.4 (50 reviews) | 
| **AI Text Summarization** | 8.7 (420 reviews) | Feature Not Available | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.7/10 | 439 |
| **Edge** | N/A | N/A |

#### Conversational Platform

| Feature | Birdeye | Edge | 
|---|---|---|
| **Personalization** | 8.8 (388 reviews) | Not enough data | 
| **Omnichannel** | Feature Not Available | Not enough data | 
| **Contextual Engagement** | 8.8 (343 reviews) | Not enough data | 
| **Proactive Engagement** | 8.9 (314 reviews) | Not enough data | 

#### Support Automation

| Feature | Birdeye | Edge | 
|---|---|---|
| **Intelligent Routing** | 8.7 (333 reviews) | Not enough data | 
| **Seamless Escalation** | 8.7 (341 reviews) | Not enough data | 
| **Transcripts** | 8.8 (334 reviews) | Not enough data | 
| **Self-Serve Support** | 8.6 (300 reviews) | Not enough data | 

#### Generative AI

| Feature | Birdeye | Edge | 
|---|---|---|
| **AI Text Generation** | 8.4 (237 reviews) | Not enough data | 
| **AI Text Summarization** | 8.4 (235 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.8/10 | 576 |
| **Edge** | N/A | N/A |

#### Generative AI

| Feature | Birdeye | Edge | 
|---|---|---|
| **AI Text Generation** | 8.6 (183 reviews) | Not enough data | 
| **AI Text Summarization** | 8.6 (180 reviews) | Not enough data | 
| **AI Text-to-Speech** | 8.1 (171 reviews) | Not enough data | 

#### Communication

| Feature | Birdeye | Edge | 
|---|---|---|
| **Pop-up Chat** | 9.0 (359 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 9.1 (385 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 8.6 (269 reviews) | Not enough data | 
| **In-App Messaging** | 9.2 (358 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | 8.4 (244 reviews) | Not enough data | 

####  Internal Use

| Feature | Birdeye | Edge | 
|---|---|---|
| **Customization ** | 8.8 (501 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | 9.0 (351 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | 8.7 (269 reviews) | Not enough data | 
| **Knowledge Base** | 8.8 (273 reviews) | Not enough data | 
| **Team Inbox ** | 9.2 (335 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.6 (270 reviews) | Not enough data | 

### AI Content Creation Platforms

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.3/10 | 27 |
| **Edge** | N/A | N/A |

#### Content Generation - AI Content Creation Platforms

| Feature | Birdeye | Edge | 
|---|---|---|
| **Output quality** | 7.7 (24 reviews) | Not enough data | 
| **Branding** | 7.9 (25 reviews) | Not enough data | 
| **Performance** | 8.5 (24 reviews) | Not enough data | 
| **Brand Voice Alignment** | Not enough data | Not enough data | 
| **Multimodal Content Generation** | Not enough data | Not enough data | 
| **Content Localization** | Not enough data | Not enough data | 

#### Management - AI Content Creation Platforms

| Feature | Birdeye | Edge | 
|---|---|---|
| **Collaboration** | 7.8 (21 reviews) | Not enough data | 
| **Security and Privacy** | 8.6 (24 reviews) | Not enough data | 
| **Moderation** | 8.6 (23 reviews) | Not enough data | 

#### Content Operations - AI Content Creation Platforms

| Feature | Birdeye | Edge | 
|---|---|---|
| **Distribution Integrations** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Asset & Content Management** | Not enough data | Not enough data | 

#### Enterprise Governance - AI Content Creation Platforms

| Feature | Birdeye | Edge | 
|---|---|---|
| **Content Moderation** | Not enough data | Not enough data | 
| **AI Disclosure** | Not enough data | Not enough data | 
| **Security & Privacy** | Not enough data | Not enough data | 

### Answer Engine Optimization (AEO)

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **Edge** | N/A | N/A |

#### AI Visibility & Tracking

| Feature | Birdeye | Edge | 
|---|---|---|
| **AI Mention Tracking** | Not enough data | Not enough data | 
| **AI Search Ranking Insights** | Not enough data | Not enough data | 

#### Sentiment & Brand Analysis

| Feature | Birdeye | Edge | 
|---|---|---|
| **AI Sentiment Monitoring** | Not enough data | Not enough data | 
| **AI Hallucination Detection** | Not enough data | Not enough data | 

#### Competitive Benchmarking

| Feature | Birdeye | Edge | 
|---|---|---|
| **Industry AI Sentiment Benchmarking** | Not enough data | Not enough data | 
| **Competitor AI Presence Comparison** | Not enough data | Not enough data | 

#### AI Content Optimization

| Feature | Birdeye | Edge | 
|---|---|---|
| **Semantic Optimization for AI Models** | Not enough data | Not enough data | 
| **AI-Driven Content Recommendations** | Not enough data | Not enough data | 

#### Reporting & Alerts

| Feature | Birdeye | Edge | 
|---|---|---|
| **Real-Time AI Mention Alerts** | Not enough data | Not enough data | 
| **AI Visibility Reporting** | Not enough data | Not enough data | 

### Customer Advocacy

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.5/10 | 52 |
| **Edge** | N/A | N/A |

#### Agentic AI - Customer Advocacy

| Feature | Birdeye | Edge | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (49 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (49 reviews) | Not enough data | 
| **Proactive Assistance** | 8.6 (49 reviews) | Not enough data | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.5/10 | 2398 |
| **Edge** | 8.8/10 | 131 |

#### Consumer Intelligence

| Feature | Birdeye | Edge | 
|---|---|---|
| **Customer Feedback** | 9.3 (2041 reviews) ✓ Verified | 9.6 (119 reviews) | 
| **Competitive Intelligence** | 8.6 (1436 reviews) ✓ Verified | 9.0 (102 reviews) | 
| **Sentiment Analysis** | 8.8 (1635 reviews) ✓ Verified | 9.2 (101 reviews) | 

#### Reporting

| Feature | Birdeye | Edge | 
|---|---|---|
| **Revenue Reporting** | Feature Not Available | 9.1 (96 reviews) | 
| **Corporate Reporting** | 8.8 (1644 reviews) ✓ Verified | 9.0 (94 reviews) | 
| **Dashboard** | 9.2 (2045 reviews) ✓ Verified | 9.4 (107 reviews) | 

#### Media Monitoring

| Feature | Birdeye | Edge | 
|---|---|---|
| **Social Networks Monitoring** | 8.7 (1645 reviews) ✓ Verified | 8.7 (91 reviews) | 
| **Social Media Management** | 8.7 (1516 reviews) ✓ Verified | 8.5 (88 reviews) | 
| **Digital Media Monitoring** | 8.4 (1275 reviews) | 8.6 (88 reviews) | 

#### In-House Management

| Feature | Birdeye | Edge | 
|---|---|---|
| **Employee Performance** | Feature Not Available | 9.4 (101 reviews) | 
| **Team Workflow** | Feature Not Available | 8.9 (99 reviews) | 

#### Agentic AI - Online Reputation Management

| Feature | Birdeye | Edge | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (313 reviews) | 8.0 (46 reviews) | 
| **Multi-step Planning** | 8.0 (290 reviews) | 8.3 (45 reviews) | 
| **Cross-system Integration** | 8.2 (344 reviews) | 8.4 (47 reviews) | 
| **Adaptive Learning** | 8.2 (293 reviews) | 8.6 (46 reviews) | 
| **Proactive Assistance** | 8.1 (299 reviews) | 8.4 (46 reviews) | 
| **Decision Making** | 8.1 (293 reviews) | 8.4 (46 reviews) | 

### Brand Advocacy

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **Edge** | N/A | N/A |

#### Discovery

| Feature | Birdeye | Edge | 
|---|---|---|
| **Referral Program** | Not enough data | Not enough data | 
| **Incentives** | Not enough data | Not enough data | 
| **3rd-Party Trends** | Not enough data | Not enough data | 

#### Insight

| Feature | Birdeye | Edge | 
|---|---|---|
| **Monitoring** | Not enough data | Not enough data | 
| **Adoption Insight** | Not enough data | Not enough data | 
| **Engagement Analysis** | Not enough data | Not enough data | 

#### Mobile

| Feature | Birdeye | Edge | 
|---|---|---|
| **Mobile Optimization** | Not enough data | Not enough data | 

#### Platform

| Feature | Birdeye | Edge | 
|---|---|---|
| **Multichannel Sharing** | Not enough data | Not enough data | 
| **Forum** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Content Distribution** | Not enough data | Not enough data | 

### Local Marketing

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **Edge** | N/A | N/A |

#### Platform

| Feature | Birdeye | Edge | 
|---|---|---|
| **Internationalization** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Reporting and Dashboards** | Not enough data | Not enough data | 
| **Mobile User Support** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **Edge** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Birdeye | Edge | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing)

**Unique to Birdeye (18):** [SEO Tools](https://www.g2.com/categories/seo-tools), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Media Suites](https://www.g2.com/categories/social-media-suites), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [Answer Engine Optimization (AEO) Tools](https://www.g2.com/categories/answer-engine-optimization-aeo), [Multi-Location Marketing Platforms](https://www.g2.com/categories/multi-location-marketing-platforms), [Local Listing Management Software](https://www.g2.com/categories/local-listing-management), [Local SEO Software](https://www.g2.com/categories/local-seo), [AI Content Creation Platforms Software](https://www.g2.com/categories/ai-content-creation-platforms), [Experience Management Software](https://www.g2.com/categories/experience-management), [Payment Processing Software](https://www.g2.com/categories/payment-processing), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Patient Engagement Software](https://www.g2.com/categories/patient-engagement), [Customer Advocacy Software](https://www.g2.com/categories/customer-advocacy), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt), [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Edge (1):** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Birdeye | Edge | 
|---|---|---|
| **Small-Business** | 47.5% | 65.2% | 
| **Mid-Market** | 34.8% | 28.8% | 
| **Enterprise** | 17.7% | 6.1% | 

### By Industry

#### Birdeye

- **Hospital & Health Care:** 9.9%
- **Real Estate:** 9.5%
- **Construction:** 7.3%
- **Marketing and Advertising:** 6.5%
- **Medical Practice:** 6.1%
- **Health, Wellness and Fitness:** 5.8%
- **Veterinary:** 5.4%
- **Financial Services:** 5.3%
- **Consumer Services:** 4.6%
- **Automotive:** 3.6%
- **Other:** 35.8%

#### Edge

- **Retail:** 30.8%
- **Health, Wellness and Fitness:** 22.7%
- **Alternative Medicine:** 10.1%
- **Consumer Services:** 6.6%
- **Cosmetics:** 4.5%
- **Pharmaceuticals:** 4.0%
- **Wholesale:** 3.0%
- **Entertainment:** 2.5%
- **Medical Practice:** 2.0%
- **Marketing and Advertising:** 2.0%
- **Other:** 11.6%

---
## Alternatives

### Alternatives to Birdeye

- [SOCi](https://www.g2.com/products/soci/reviews) — 4.5/5 stars (4631 reviews)
- [HighLevel](https://www.g2.com/products/highlevel/reviews) — 4.6/5 stars (646 reviews)
- [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) — 4.5/5 stars (532 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2469 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2107 reviews)
- [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1124 reviews)
- [Synup](https://www.g2.com/products/synup/reviews) — 4.5/5 stars (315 reviews)
- [Semrush](https://www.g2.com/products/semrush/reviews) — 4.4/5 stars (4016 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3880 reviews)
- [Thryv](https://www.g2.com/products/thryv/reviews) — 4.3/5 stars (2011 reviews)

### Alternatives to Edge

- [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2107 reviews)
- [Adobe Experience Manager](https://www.g2.com/products/adobe-experience-manager/reviews) — 4.2/5 stars (692 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2469 reviews)
- [Textedly](https://www.g2.com/products/textedly/reviews) — 4.6/5 stars (1381 reviews)
- [SOCi](https://www.g2.com/products/soci/reviews) — 4.5/5 stars (4631 reviews)
- [HighLevel](https://www.g2.com/products/highlevel/reviews) — 4.6/5 stars (646 reviews)
- [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) — 4.4/5 stars (429 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2388 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2066 reviews)

---
## Top Discussions

### Birdeye

- Title: [How do you delete a review you post on this site?](https://www.g2.com/discussions/35410-how-do-you-delete-a-review-you-post-on-this-site) — 7 comments, 2 upvotes
  > **Top comment:** "Hi Kurt, to delete a G2 review, you can contact G2 support or log into your G2 profile.  If you're referencing a review you left on a Birdeye site, feel free..."
- Title: [What is BirdEye?](https://www.g2.com/discussions/what-is-birdeye) — 4 comments
  > **Top comment:** "It’s an Online Reputation and Social Media Management Platform."
- Title: [Are BirdEye reviews fake?](https://www.g2.com/discussions/are-birdeye-reviews-fake) — 2 comments
  > **Top comment:** "Birdeye reviews are not fake. They aggregate reviews across the web from various sources such as Facebook and Google. Reviews can also be directly posted to..."
- Title: [I'm curious about schema?](https://www.g2.com/discussions/i-m-curious-about-schema) — 2 comments, 1 upvote
  > **Top comment:** "Thank you XAP Credit Solution for fixing my credit.  I'm very overwhelmed by this act of kindness shown to us by you and your team. I don’t regret whatever..."
- Title: [How do I take a screen shot of my login and upload it to the survery? Thanks,](https://www.g2.com/discussions/how-do-i-take-a-screen-shot-of-my-login-and-upload-it-to-the-survery-thanks-5e46994b-bc64-4d6e-aec9-d23e0c1c5270) — 2 comments, 1 upvote
  > **Top comment:** "Take a pic with your cell phone, then upload it!"

### Edge

- Title: [What is EyeRate used for?](https://www.g2.com/discussions/what-is-eyerate-used-for) — 1 comment
  > **Top comment:** "EDGE Is used for employee driven growth. Our whole purpose is to help grow your business, by empowering your employees with rewards and incentives. Happy..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/birdeye-vs-eyerate-reviews-edge)