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Compare Birdeye and ChurnZero 
Featured Products
At a Glance
Market Segments
Small-Business (50.9% of reviews)
Mid-Market (63.4% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Birdeye
Star Rating
(3,715)4.7 out of 5
Market Segments
Small-Business (50.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansChurnZero
Star Rating
(1,547)4.7 out of 5
Market Segments
Mid-Market (63.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ChurnZeroSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Birdeye excels in user experience, with many praising its user-friendly interface and the ability to manage reviews from various platforms seamlessly. Users appreciate the convenient filtering options that make it easy to find exactly what they need without hassle.
- According to verified reviews, ChurnZero stands out for its automation capabilities, allowing users to quickly communicate with multiple customers. Reviewers highlight the tool's ability to automatically log meetings, which centralizes information and enhances productivity.
- Users say that Birdeye's implementation process is notably quick and intuitive, with many recent users mentioning how easy it is to get started. This contrasts with ChurnZero, where some users have expressed challenges with setup, indicating a steeper learning curve.
- Reviewers mention that while both platforms offer strong support, ChurnZero has a slight edge in quality of support, with users appreciating the responsiveness and helpfulness of the support team. However, Birdeye's support is also well-regarded, particularly for its proactive assistance.
- G2 reviewers highlight that Birdeye is particularly effective for small businesses, with a significant portion of its user base coming from this segment. In contrast, ChurnZero is more tailored for mid-market companies, which may affect how well each product meets the specific needs of different business sizes.
- According to recent feedback, both products receive high marks for their overall functionality, but Birdeye's comprehensive review management features are frequently noted as a key advantage. Users find it extremely helpful to track and respond to reviews, enhancing their customer engagement efforts.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
ChurnZero
No pricing availableFree Trial
Birdeye
Free Trial is available
ChurnZero
No trial information availableRatings
Meets Requirements
9.3
3,191
9.0
1,261
Ease of Use
9.3
3,246
8.5
1,269
Ease of Setup
9.1
2,324
7.9
585
Ease of Admin
9.3
1,922
8.5
520
Quality of Support
9.4
3,047
9.5
1,176
Has the product been a good partner in doing business?
9.4
1,924
9.6
525
Product Direction (% positive)
9.5
3,155
9.4
1,197
Features by Category
Customer Information
Not enough data
8.9
1010
|
Verified
Not enough data
9.1
989
|
Verified
Not enough data
8.9
983
|
Verified
Not enough data
8.7
943
|
Verified
Not enough data
9.1
1007
|
Verified
Not enough data
8.7
925
|
Verified
Not enough data
8.5
828
|
Verified
Predictions
Not enough data
8.6
972
|
Verified
Not enough data
7.8
744
|
Verified
Not enough data
8.6
832
|
Verified
Not enough data
7.5
638
|
Verified
Platform
Not enough data
8.6
994
|
Verified
Not enough data
8.5
894
|
Verified
Not enough data
8.5
871
|
Verified
Not enough data
8.7
905
|
Verified
Not enough data
8.9
968
|
Verified
Not enough data
8.6
937
|
Verified
Not enough data
9.0
903
|
Verified
Not enough data
9.1
839
|
Verified
Not enough data
9.2
962
|
Verified
Not enough data
9.1
918
|
Verified
Generative AI
Not enough data
7.7
311
Not enough data
7.8
309
Agentic AI - Customer Success
Not enough data
7.5
64
Not enough data
7.5
63
Not enough data
7.5
65
Not enough data
7.2
63
Not enough data
7.2
63
Messenger
8.8
383
|
Verified
Not enough data
8.5
381
|
Verified
Not enough data
8.8
385
|
Verified
Not enough data
8.9
382
|
Verified
Not enough data
Channels
8.9
399
|
Verified
Not enough data
8.9
389
|
Verified
Not enough data
9.0
399
|
Verified
Not enough data
8.1
323
|
Verified
Not enough data
8.4
315
|
Verified
Not enough data
Customers
8.9
388
|
Verified
Not enough data
8.7
376
Not enough data
9.0
385
|
Verified
Not enough data
8.7
370
|
Verified
Not enough data
8.6
351
Not enough data
Agentic AI - Conversational Marketing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
29
Not enough data
8.4
29
Not enough data
8.5
30
Not enough data
Feature Not Available
Not enough data
8.6
29
Not enough data
User Analysis
Not enough data
8.9
126
Not enough data
8.9
134
User Support
Not enough data
9.2
139
Not enough data
7.9
71
Not enough data
8.7
98
Walkthrough Type
Not enough data
8.1
91
Not enough data
8.3
86
Platform Basics - Digital Adoption Platform
Not enough data
9.3
10
Not enough data
9.0
10
Analytics - Digital Adoption Platform
Not enough data
9.8
8
Functions - Digital Adoption Platform
Not enough data
9.8
9
Not enough data
10.0
7
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Text Messaging
9.0
266
Not enough data
9.1
265
Not enough data
8.8
243
Not enough data
9.0
277
Not enough data
Feature Not Available
Not enough data
8.8
241
Not enough data
8.9
252
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
260
Not enough data
9.0
260
Not enough data
8.5
202
Not enough data
8.4
205
Not enough data
8.2
187
Not enough data
8.6
203
Not enough data
Agentic AI - SMS Marketing
7.5
37
Not enough data
7.6
38
Not enough data
7.8
37
Not enough data
7.6
36
Not enough data
7.6
36
Not enough data
7.7
37
Not enough data
Listing Management
8.9
449
|
Verified
Not enough data
8.8
417
|
Verified
Not enough data
8.5
374
Not enough data
8.8
439
|
Verified
Not enough data
Performance
8.9
488
|
Verified
Not enough data
9.0
489
|
Verified
Not enough data
Payment Processing
8.9
42
Not enough data
9.0
42
Not enough data
9.3
42
Not enough data
8.7
38
Not enough data
Administration
8.9
40
Not enough data
8.5
38
Not enough data
8.2
41
Not enough data
8.0
36
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.5
37
Not enough data
Payment Options
7.7
37
Not enough data
9.0
41
Not enough data
Security
8.5
36
Not enough data
Platform
8.6
37
Not enough data
8.4
38
Not enough data
Sales Team
Not enough data
8.2
84
Not enough data
8.4
83
Not enough data
8.9
100
Intelligence
Not enough data
8.3
94
Not enough data
7.4
86
Not enough data
8.1
84
Mapping
Not enough data
8.0
82
Not enough data
8.3
87
Agentic AI - Customer Revenue Optimization
Not enough data
7.9
11
Not enough data
7.9
13
Not enough data
7.6
12
Not enough data
7.6
13
Not enough data
7.9
13
Not enough data
8.0
11
Local Search Optimization
8.6
213
Not enough data
9.1
365
|
Verified
Not enough data
9.2
378
|
Verified
Not enough data
9.3
387
|
Verified
Not enough data
8.8
353
Not enough data
9.1
384
|
Verified
Not enough data
Platform Basics
Not enough data
8.4
160
Not enough data
8.5
163
Not enough data
8.6
147
Not enough data
8.3
140
Not enough data
8.5
153
Agentic AI - Customer Journey Mapping
Not enough data
7.0
23
Content & Collaboration
8.6(won by default)
413
Not enough data
8.4(won by default)
406
Not enough data
8.7(won by default)
413
Not enough data
8.4(won by default)
397
Not enough data
8.8(won by default)
407
Not enough data
8.5(won by default)
404
Not enough data
Social Management
8.7(won by default)
456
Not enough data
8.9(won by default)
463
Not enough data
8.5(won by default)
443
Not enough data
8.8(won by default)
449
Not enough data
7.9(won by default)
426
Not enough data
8.4(won by default)
423
Not enough data
8.4(won by default)
378
Not enough data
Agentic AI - Social Media Management
7.9(won by default)
90
Not enough data
8.1(won by default)
89
Not enough data
8.0(won by default)
90
Not enough data
8.2(won by default)
91
Not enough data
8.1(won by default)
91
Not enough data
8.2(won by default)
90
Not enough data
8.3(won by default)
91
Not enough data
Platform Basics
Not enough data
8.6
181
Not enough data
8.7
188
Platform Data
Not enough data
8.6
190
Not enough data
8.5
182
Not enough data
9.0
201
Not enough data
8.6
182
Platform Additional Functionality
Not enough data
8.6
180
Not enough data
8.6
191
Not enough data
8.9
187
Agentic AI - Customer Journey Analytics
Not enough data
7.8
20
Not enough data
7.9
20
Not enough data
7.8
20
Not enough data
7.6
20
Analytics
8.7
489
8.8
213
8.9
485
8.7
193
8.7
465
8.4
155
8.0
414
7.5
128
Customization
8.5
421
8.4
156
8.2
404
7.5
116
8.6
431
8.1
115
8.4
412
8.0
122
Generative AI
8.6
353
8.1
93
8.7
354
8.1
92
Agentic AI - Experience Management
7.9
55
6.8
11
8.1
54
6.7
11
8.2
54
5.9
11
8.2
54
6.7
11
Responses
9.5
13
Not enough data
9.4
14
Not enough data
8.8
12
Not enough data
Automation - AI Agents
8.6
11
Not enough data
9.1
11
Not enough data
8.9
11
Not enough data
8.9
11
Not enough data
9.2
11
Not enough data
Platform
9.3
12
Not enough data
9.4
11
Not enough data
9.0
12
Not enough data
Autonomy - AI Agents
8.3
12
Not enough data
8.3
11
Not enough data
8.5
11
Not enough data
8.2
11
Not enough data
Generative AI
8.8
13
Not enough data
9.3
12
Not enough data
Patient-Centered Functions
9.0
210
Not enough data
9.2
212
Not enough data
8.0
190
Not enough data
8.8
204
Not enough data
7.8
188
Not enough data
Operations
8.8
214
Not enough data
8.7
203
Not enough data
8.2
206
Not enough data
8.8
201
Not enough data
9.0
206
Not enough data
8.0
195
Not enough data
7.9
189
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
234
Not enough data
8.7
232
Not enough data
8.7
223
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
239
Not enough data
8.8
226
Not enough data
8.9
235
Not enough data
8.9
228
Not enough data
Feature Not Available
Not enough data
8.8
223
Not enough data
9.0
236
Not enough data
Generative AI
8.4
155
Not enough data
8.7
150
Not enough data
Feedback Management
8.7
518
Not enough data
Feature Not Available
Not enough data
9.0
599
Not enough data
Feedback Analysis
8.7
525
Not enough data
8.8
529
Not enough data
8.6
519
Not enough data
Feedback Sources
9.5
668
Not enough data
9.1
581
Not enough data
Feature Not Available
Not enough data
9.0
549
Not enough data
Generative AI
8.7
425
Not enough data
8.7
418
Not enough data
Conversational Platform
8.8
387
Not enough data
Feature Not Available
Not enough data
8.8
342
Not enough data
8.9
311
Not enough data
Support Automation
8.7
332
Not enough data
8.7
340
Not enough data
8.8
332
Not enough data
8.6
298
Not enough data
Generative AI
8.4
236
Not enough data
8.4
234
Not enough data
Onboarding Setup
Not enough data
8.9
305
Not enough data
8.6
292
Not enough data
8.6
273
Project Tracking
Not enough data
8.8
279
Not enough data
8.6
267
Not enough data
8.5
263
Not enough data
8.8
309
Not enough data
8.7
270
Customer Engagement
Not enough data
8.4
261
Not enough data
8.8
284
Not enough data
8.2
242
Not enough data
8.8
280
Not enough data
8.6
269
Generative AI
8.6
181
Not enough data
8.6
179
Not enough data
8.2
170
Not enough data
Communication
9.0
353
|
Verified
Not enough data
9.1
378
|
Verified
Not enough data
8.6
266
Not enough data
9.1
352
|
Verified
Not enough data
8.4
244
Not enough data
Internal Use
8.8
500
|
Verified
Not enough data
9.0
349
|
Verified
Not enough data
8.7
267
Not enough data
8.8
272
Not enough data
9.1
331
|
Verified
Not enough data
8.7
271
Not enough data
Content Generation - AI Content Creation Platforms
7.6
24
Not enough data
8.1
24
Not enough data
8.5
24
Not enough data
Management - AI Content Creation Platforms
7.9
22
Not enough data
8.6
24
Not enough data
8.6
24
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
8.6
50
Not enough data
8.5
50
Not enough data
8.6
50
Not enough data
Consumer Intelligence
9.2
1838
|
Verified
Not enough data
8.6
1420
|
Verified
Not enough data
8.8
1606
|
Verified
Not enough data
Reporting
Feature Not Available
Not enough data
8.8
1596
|
Verified
Not enough data
9.2
1867
|
Verified
Not enough data
Media Monitoring
8.7
1619
|
Verified
Not enough data
8.6
1442
|
Verified
Not enough data
8.4
1270
Not enough data
In-House Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Online Reputation Management
8.0
298
Not enough data
8.0
291
Not enough data
8.2
293
Not enough data
8.2
289
Not enough data
8.1
293
Not enough data
8.1
288
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
7
Not enough data
8.3
7
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.3
7
Not enough data
8.6
7
Not enough data
8.1
6
Not enough data
9.0
7
Not enough data
Automation
8.8
7
Not enough data
9.3
7
Not enough data
7.9
7
Not enough data
Autonomy
7.9
7
Not enough data
7.9
7
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and ChurnZero are categorized as Experience Management
Unique Categories
Birdeye is categorized as SMS Marketing, Patient Engagement, Payment Processing, Conversational Marketing, Conversational Support, Chatbots, Online Reputation Management, Multi-Location Marketing Platforms, Social Media Suites, Local SEO, AI Content Creation Platforms, Local Listing Management, Social Media Management, AI Agents For Business Operations, AI Customer Support Agents, Feedback Analytics, Customer Advocacy, Live Chat, and Answer Engine Optimization (AEO)
ChurnZero is categorized as Client Onboarding, Customer Revenue Optimization, Digital Adoption Platform, Customer Success, Customer Journey Analytics, and Customer Journey Mapping
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ChurnZero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.9%
Real Estate
9.3%
Construction
7.5%
Medical Practice
6.4%
Marketing and Advertising
6.2%
Other
60.7%
Computer Software
36.9%
Information Technology and Services
16.3%
Marketing and Advertising
5.0%
Computer & Network Security
3.7%
Education Management
2.3%
Other
35.9%
Discussions
How do you delete a review you post on this site?
7 Comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 Comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 Comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
Does ChurnZero have a Customer Success blog?
2 Comments
Official Response from ChurnZero
Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/Read more
What other products does ChurnZero integrate with?
1 Comment
Official Response from ChurnZero
ChurnZero's list of partner integrations is continually growing. Please see the current list here. https://churnzero.net/#integrations Read more
Are you hiring?
1 Comment
Official Response from ChurnZero
Yes, ChurnZero is hiring. Please check out our current job openings here. https://churnzero.net/careers/Read more
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