Compare Birdeye and BrightLocal

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Birdeye
Birdeye
(3,985)
4.7 out of 5
Birdeye
By Birdeye
BrightLocal
BrightLocal
(228)
4.6 out of 5
BrightLocal
By BrightLocal
At a Glance
Birdeye
Birdeye
Star Rating
(3,985)4.7 out of 5
Market Segments
Small-Business (48.7% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plans
BrightLocal
BrightLocal
Star Rating
(228)4.6 out of 5
Market Segments
Small-Business (86.6% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Starting at $39.00 Per Month
Browse all 4 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that Birdeye excels in reputation management, with users appreciating its ability to consolidate reviews into a single platform, making it easier to manage online presence. This feature has significantly improved users' online reputations in a short time.
  • Users say BrightLocal stands out for its local SEO tools, particularly in ranking tracking and competitor analysis. Reviewers highlight its effectiveness in providing actionable insights to enhance local search rankings, making it a valuable resource for small businesses.
  • According to verified reviews, Birdeye's ease of use is a notable advantage, with many users praising its intuitive interface that simplifies the management of customer feedback and online reviews, contributing to a smoother user experience.
  • Reviewers mention that BrightLocal offers a comprehensive citation building process, which users find to be seamless and effective. This feature is particularly beneficial for businesses looking to enhance their local search visibility.
  • G2 reviewers highlight that while BrightLocal has a strong focus on local SEO, it faces challenges in overall market presence compared to Birdeye, which boasts a much larger user base and more recent reviews, indicating a broader acceptance in the market.
  • Users report that Birdeye's customer support is highly rated, with many appreciating the quality and responsiveness of assistance provided, which enhances the overall user experience and satisfaction with the platform.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Browse all 3 pricing plans
BrightLocal
Track
Starting at $39.00
Per Month
Browse all 4 pricing plans
Free Trial
Birdeye
Free Trial is available
BrightLocal
Free Trial is available
Ratings
Meets Requirements
9.3
3,435
8.9
170
Ease of Use
9.3
3,490
8.7
172
Ease of Setup
9.1
2,546
8.7
125
Ease of Admin
9.3
2,077
8.8
116
Quality of Support
9.4
3,270
9.2
164
Has the product been a good partner in doing business?
9.4
2,078
9.1
112
Product Direction (% positive)
9.4
3,381
8.8
152
Features by Category
Marketing AutomationHide 47 FeaturesShow 47 Features
Not enough data
Not enough data
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational MarketingHide 21 FeaturesShow 21 Features
8.7
473
Not enough data
Messenger
8.8
385
|
Verified
Not enough data
8.6
385
|
Verified
Not enough data
8.8
389
|
Verified
Not enough data
8.9
384
|
Verified
Not enough data
Channels
8.9
403
|
Verified
Not enough data
8.9
391
|
Verified
Not enough data
9.0
402
|
Verified
Not enough data
8.1
325
|
Verified
Not enough data
8.3
317
|
Verified
Not enough data
Customers
8.9
389
|
Verified
Not enough data
8.7
378
Not enough data
9.0
387
|
Verified
Not enough data
8.7
372
|
Verified
Not enough data
8.6
353
Not enough data
Agentic AI - Conversational Marketing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
30
Not enough data
8.5
30
Not enough data
8.5
31
Not enough data
Feature Not Available
Not enough data
8.7
31
Not enough data
SMS MarketingHide 20 FeaturesShow 20 Features
8.4
327
Not enough data
Text Messaging
9.0
271
Not enough data
9.1
271
Not enough data
8.8
244
Not enough data
9.1
280
Not enough data
Feature Not Available
Not enough data
8.8
242
Not enough data
8.9
255
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
260
Not enough data
9.0
260
Not enough data
8.5
202
Not enough data
8.3
204
Not enough data
8.2
187
Not enough data
8.5
202
Not enough data
Agentic AI - SMS Marketing
7.5
37
Not enough data
7.6
38
Not enough data
7.8
37
Not enough data
7.6
36
Not enough data
7.6
36
Not enough data
7.7
37
Not enough data
Local Listing ManagementHide 6 FeaturesShow 6 Features
8.8
581
8.7
62
Listing Management
8.9
454
|
Verified
8.9
44
|
Verified
8.8
422
|
Verified
8.7
47
|
Verified
8.5
381
8.8
48
|
Verified
8.8
447
|
Verified
8.7
40
Performance
8.9
495
|
Verified
8.4
45
|
Verified
9.1
502
|
Verified
8.7
50
|
Verified
Payment ProcessingHide 16 FeaturesShow 16 Features
8.6
45
Not enough data
Payment Processing
8.9
42
Not enough data
9.1
43
Not enough data
9.4
43
Not enough data
8.8
39
Not enough data
Administration
8.9
40
Not enough data
8.5
38
Not enough data
8.3
41
Not enough data
8.0
36
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.5
37
Not enough data
Payment Options
7.7
37
Not enough data
9.0
41
Not enough data
Security
8.5
36
Not enough data
Platform
8.6
37
Not enough data
8.4
38
Not enough data
Local SEOHide 6 FeaturesShow 6 Features
9.0
435
9.0
64
Local Search Optimization
8.6
214
9.3
58
|
Verified
9.1
372
|
Verified
9.3
56
9.2
383
|
Verified
9.3
49
9.4
400
|
Verified
9.1
48
|
Verified
8.8
357
8.0
35
9.1
388
|
Verified
9.2
58
|
Verified
SEO ToolsHide 22 FeaturesShow 22 Features
Not enough data
Not enough data
SEO Auditing & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SEO Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Content & Rankings
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Social Media ManagementHide 20 FeaturesShow 20 Features
8.4
541
Not enough data
Content & Collaboration
8.6
420
Not enough data
8.4
414
Not enough data
8.7
423
Not enough data
8.4
403
Not enough data
8.8
414
Not enough data
8.5
413
Not enough data
Social Management
8.7
475
Not enough data
9.0
495
Not enough data
8.5
449
Not enough data
8.9
471
Not enough data
7.9
433
Not enough data
8.4
431
Not enough data
8.4
386
Not enough data
Agentic AI - Social Media Management
8.0
92
Not enough data
8.1
91
Not enough data
7.9
101
Not enough data
8.2
94
Not enough data
8.1
92
Not enough data
8.2
93
Not enough data
8.4
95
Not enough data
Experience ManagementHide 14 FeaturesShow 14 Features
8.4
635
Not enough data
Analytics
8.7
491
Not enough data
8.9
485
Not enough data
8.7
463
Not enough data
8.0
414
Not enough data
Customization
8.5
421
Not enough data
8.2
404
Not enough data
8.6
431
Not enough data
8.4
412
Not enough data
Generative AI
8.7
355
Not enough data
8.7
355
Not enough data
Agentic AI - Experience Management
7.9
56
Not enough data
8.2
56
Not enough data
8.2
55
Not enough data
8.2
55
Not enough data
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
8.8
18
Not enough data
Responses
9.4
14
Not enough data
9.3
15
Not enough data
8.6
14
Not enough data
Automation - AI Agents
8.3
12
Not enough data
8.8
14
Not enough data
8.9
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
Platform
9.2
13
Not enough data
9.3
12
Not enough data
9.0
13
Not enough data
Autonomy - AI Agents
8.5
13
Not enough data
8.3
12
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Generative AI
8.8
17
Not enough data
9.0
13
Not enough data
Patient EngagementHide 13 FeaturesShow 13 Features
8.5
265
Not enough data
Patient-Centered Functions
9.0
214
Not enough data
9.3
217
Not enough data
8.0
192
Not enough data
8.8
212
Not enough data
7.8
189
Not enough data
Operations
8.8
215
Not enough data
8.7
204
Not enough data
8.2
207
Not enough data
8.9
202
Not enough data
9.0
207
Not enough data
8.0
196
Not enough data
7.9
190
Not enough data
Generative AI
Feature Not Available
Not enough data
ChatbotsHide 14 FeaturesShow 14 Features
8.8
271
Not enough data
Responses
8.8
235
Not enough data
8.7
234
Not enough data
8.7
224
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
241
Not enough data
8.8
228
Not enough data
8.9
237
Not enough data
8.9
229
Not enough data
Feature Not Available
Not enough data
8.8
224
Not enough data
8.9
237
Not enough data
Generative AI
8.4
159
Not enough data
8.7
151
Not enough data
Feedback AnalyticsHide 12 FeaturesShow 12 Features
8.9
729
Not enough data
Feedback Management
8.7
520
Not enough data
Feature Not Available
Not enough data
9.0
604
Not enough data
Feedback Analysis
8.7
527
Not enough data
8.8
532
Not enough data
8.6
522
Not enough data
Feedback Sources
9.5
684
Not enough data
9.1
587
Not enough data
Feature Not Available
Not enough data
9.0
551
Not enough data
Generative AI
8.7
429
Not enough data
8.8
422
Not enough data
Conversational SupportHide 10 FeaturesShow 10 Features
8.7
441
Not enough data
Conversational Platform
8.8
389
Not enough data
Feature Not Available
Not enough data
8.8
344
Not enough data
8.9
315
Not enough data
Support Automation
8.7
334
Not enough data
8.7
342
Not enough data
8.8
335
Not enough data
8.6
301
Not enough data
Generative AI
8.4
238
Not enough data
8.4
236
Not enough data
Live ChatHide 14 FeaturesShow 14 Features
8.8
574
Not enough data
Generative AI
8.6
183
Not enough data
8.6
180
Not enough data
8.1
171
Not enough data
Communication
9.0
358
|
Verified
Not enough data
9.0
383
|
Verified
Not enough data
8.6
267
Not enough data
9.2
358
|
Verified
Not enough data
8.4
244
Not enough data
Internal Use
8.8
504
|
Verified
Not enough data
9.0
350
|
Verified
Not enough data
8.7
269
Not enough data
8.8
273
Not enough data
9.2
335
|
Verified
Not enough data
8.6
270
Not enough data
AI Content Creation PlatformsHide 6 FeaturesShow 6 Features
8.3
26
Not enough data
Content Generation - AI Content Creation Platforms
7.7
25
Not enough data
8.1
24
Not enough data
8.5
24
Not enough data
Management - AI Content Creation Platforms
7.9
22
Not enough data
8.6
24
Not enough data
8.6
24
Not enough data
Answer Engine Optimization (AEO)Hide 10 FeaturesShow 10 Features
Not enough data
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Customer AdvocacyHide 3 FeaturesShow 3 Features
8.6
53
Not enough data
Agentic AI - Customer Advocacy
8.6
50
Not enough data
8.5
50
Not enough data
8.6
50
Not enough data
Online Reputation ManagementHide 18 FeaturesShow 18 Features
8.5
2,265
8.8
39
Consumer Intelligence
9.3
1970
|
Verified
9.6
21
|
Verified
8.6
1438
|
Verified
9.5
25
|
Verified
8.8
1630
|
Verified
9.3
20
|
Verified
Reporting
Feature Not Available
7.1
13
|
Verified
8.8
1634
|
Verified
7.9
20
|
Verified
9.2
1993
|
Verified
9.3
32
|
Verified
Media Monitoring
8.7
1643
|
Verified
8.6
20
8.7
1495
|
Verified
8.7
14
8.4
1278
9.0
13
In-House Management
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Generative AI
Feature Not Available
Not enough data
Agentic AI - Online Reputation Management
8.1
309
Not enough data
8.0
293
Not enough data
8.2
323
Not enough data
8.2
296
Not enough data
8.1
299
Not enough data
8.1
293
Not enough data
Brand AdvocacyHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Local MarketingHide 5 FeaturesShow 5 Features
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
8.2
13
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
7
Not enough data
7.7
8
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.3
7
Not enough data
8.9
9
Not enough data
8.1
6
Not enough data
9.2
8
Not enough data
Automation
8.2
10
Not enough data
9.4
9
Not enough data
7.9
7
Not enough data
Autonomy
7.9
7
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
AI AgentsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye
Birdeye
BrightLocal
BrightLocal
Unique Categories
Birdeye
BrightLocal
BrightLocal has no unique categories
Reviews
Reviewers' Company Size
Birdeye
Birdeye
Small-Business(50 or fewer emp.)
48.7%
Mid-Market(51-1000 emp.)
35.4%
Enterprise(> 1000 emp.)
15.9%
BrightLocal
BrightLocal
Small-Business(50 or fewer emp.)
86.6%
Mid-Market(51-1000 emp.)
11.1%
Enterprise(> 1000 emp.)
2.3%
Reviewers' Industry
Birdeye
Birdeye
Hospital & Health Care
9.8%
Real Estate
9.5%
Construction
7.4%
Marketing and Advertising
6.4%
Medical Practice
6.2%
Other
60.8%
BrightLocal
BrightLocal
Marketing and Advertising
55.8%
Internet
5.5%
Consumer Services
3.2%
Health, Wellness and Fitness
2.8%
Construction
2.3%
Other
30.4%
Alternatives
Birdeye
Birdeye Alternatives
SOCi
SOCi
Add SOCi
HighLevel
HighLevel
Add HighLevel
Vendasta AI Platform
Vendasta AI Platform
Add Vendasta AI Platform
Reputation
Reputation
Add Reputation
BrightLocal
BrightLocal Alternatives
Yext
Yext
Add Yext
Synup
Synup
Add Synup
Vendasta AI Platform
Vendasta AI Platform
Add Vendasta AI Platform
Reputation
Reputation
Add Reputation
Discussions
Birdeye
Birdeye Discussions
How do you delete a review you post on this site?
7 Comments
Jennifer C.
JC
Hi Kurt, to delete a G2 review, you can contact G2 support or log into your G2 profile. If you're referencing a review you left on a Birdeye site, feel free...Read more
What is BirdEye?
4 Comments
Joseph S.
JS
It’s an Online Reputation and Social Media Management Platform.Read more
Are BirdEye reviews fake?
2 Comments
Benjamin W.
BW
Birdeye reviews are not fake. They aggregate reviews across the web from various sources such as Facebook and Google. Reviews can also be directly posted to...Read more
See all discussions
BrightLocal
BrightLocal Discussions
How soon will the Review Widget be available to show reviews on websites?
2 Comments
Myles A.
MA
Hi Roger. Thanks for your review. The widget (aka Review Showcase) is currently being planned and development on it will start in November for release in...Read more
How Much Does BrightLocal cost?
1 Comment
Nikki E.
NE
For a single business plan, it is perfect for small businesses and agencies managing up to 3 locations. The cost is $29/mo or $24.17/mo ($290/year - you...Read more
We need an Ecommerce Marketing Technical Specialist: We have rolled out an incredible way for people to simply order emergency locksmith service online with GPS tracking and we have a great SEO team but they are needing help to get our product data base to visible in searches, 2020 Ford Focus Key for example. Can you refer me to a person who you think I could work with based on my info here?
1 Comment
Robert R.
RR
This is a legit request. Please feel free to reach out to me. Read more
See all discussions
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