# Agentforce Sales (formerly Salesforce Sales Cloud) vs Bigtincan Engagement Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Sales excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Bigtincan Engagement. Users appreciate its ability to improve pipeline visibility and automate repetitive tasks, making the sales process more organized and efficient.
- **Users say** that Agentforce Sales offers a more comprehensive CRM experience, integrating seamlessly with Salesforce reports and dashboards. This integration allows for easy management reporting, which is a crucial feature for sales teams looking to streamline their operations.
- **Reviewers mention** that while Bigtincan Engagement provides useful tracking functionalities for content usage, it falls short in overall satisfaction compared to Agentforce Sales. Users have highlighted the importance of having everything in one place, which Agentforce Sales delivers effectively.
- **According to verified reviews** , both platforms are noted for their ease of use, but Bigtincan Engagement has received slightly higher scores in this area. Users appreciate its intuitive interface and the ability to conduct real-time client interviews, although they also note that it lacks some of the advanced features found in Agentforce Sales.
- **G2 reviewers highlight** that Agentforce Sales has a robust support system, with users reporting positive experiences in getting assistance when needed. In contrast, while Bigtincan Engagement's support quality is on par, the overall user satisfaction with Agentforce Sales remains higher, indicating a more reliable support experience.
- **Users report** that Agentforce Sales is particularly strong in lead management and opportunity tracking, with features that simplify the lead-to-order process. This capability is often cited as a game-changer for sales teams, whereas Bigtincan Engagement, while effective, does not match the same level of functionality in this critical area.



| | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 25,855 | 592 | 
| **Largest Market Segment** | Mid-Market (46.0% of reviews) | Mid-Market (54.5% of reviews) | 
| **Entry Level Price** | $25.00 1 User Per Month | No pricing available | 

---
## Top Pros & Cons

### Agentforce Sales (formerly Salesforce Sales Cloud)

Pros:
- Ease of Use (3658 reviews)
- Features (3167 reviews)

Cons:
- Learning Curve (1831 reviews)
- Limitations (1412 reviews)

### Bigtincan Engagement

**Not enough data**

---
## Ratings Comparison
| Rating | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
  | **Meets Requirements** | 8.8 (14215 reviews) | 8.3 (520 reviews) | 
  | **Ease of Use** | 8.2 (18233 reviews) | 8.5 (521 reviews) | 
  | **Ease of Setup** | 7.8 (9168 reviews) | 8.5 (173 reviews) | 
  | **Ease of Admin** | 7.9 (4502 reviews) | 8.2 (170 reviews) | 
  | **Quality of Support** | 8.1 (12415 reviews) | 8.1 (416 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (4468 reviews) | 8.2 (166 reviews) | 
  | **Product Direction (% positive)** | 8.3 (13835 reviews) | 7.1 (515 reviews) | 

---
## Pricing

### Agentforce Sales (formerly Salesforce Sales Cloud)

#### Entry-Level Pricing

Plan: Starter Edition

Price: $25.00 1 User Per Month

Description: Out-of-the-box CRM for up to 10 users

Key Features:
- Automatic data capture
- Lead Management
- Opportunity Management

[Browse all 4 editions](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/pricing)

#### Free Trial

Yes

### Bigtincan Engagement

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.2/10 | 11204 |
| **Bigtincan Engagement** | N/A | N/A |

#### Sales Force Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Contact & Account Management** | 8.8 (9646 reviews) ✓ Verified | Not enough data | 
| **Partner Relationship Mgmt. (PRM)** | 8.3 (6403 reviews) ✓ Verified | Not enough data | 
| **Opportunity & Pipeline Mgmt.** | 8.7 (9377 reviews) ✓ Verified | Not enough data | 
| **Task / Activity Management** | 8.3 (9571 reviews) ✓ Verified | Not enough data | 
| **Territory & Quota Management** | 8.0 (7327 reviews) ✓ Verified | Not enough data | 
| **Desktop Integration** | 8.2 (7632 reviews) ✓ Verified | Not enough data | 
| **Product & Price List Management** | 8.0 (6768 reviews) ✓ Verified | Not enough data | 
| **Quote & Order Management** | 8.1 (6671 reviews) ✓ Verified | Not enough data | 
| **Customer Contract Management** | 8.3 (7421 reviews) ✓ Verified | Not enough data | 

#### Marketing Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Email Marketing** | 8.0 (6682 reviews) ✓ Verified | Not enough data | 
| **Campaign Management** | 8.1 (7001 reviews) ✓ Verified | Not enough data | 
| **Lead Management** | 8.5 (8155 reviews) ✓ Verified | Not enough data | 
| **Marketing ROI Analytics** | 7.9 (5429 reviews) | Not enough data | 

#### Customer Support

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Case Management** | 8.3 (6841 reviews) ✓ Verified | Not enough data | 
| **Customer Support Portal** | 8.1 (6388 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 8.2 (6793 reviews) ✓ Verified | Not enough data | 
| **Call Center Features** | 8.0 (5499 reviews) ✓ Verified | Not enough data | 
| **Support Analytics** | 8.2 (5989 reviews) ✓ Verified | Not enough data | 

#### Reporting & Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Reporting** | 8.5 (9066 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.5 (9226 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 8.2 (7490 reviews) ✓ Verified | Not enough data | 

#### Mobile & Social

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Social Collaboration Features** | 7.9 (5637 reviews) ✓ Verified | Not enough data | 
| **Social Network Integration** | 7.8 (5247 reviews) ✓ Verified | Not enough data | 
| **Mobile User Support** | 7.7 (6114 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Customization** | 8.5 (3712 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 8.5 (3715 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.6 (3650 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | 8.4 (2906 reviews) ✓ Verified | Not enough data | 
| **Sandbox / Test Environments** | 8.5 (3189 reviews) ✓ Verified | Not enough data | 
| **Document & Content Mgmt.** | 8.1 (3206 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 8.7 (3704 reviews) ✓ Verified | Not enough data | 
| **Output Document Generation** | 8.1 (3033 reviews) | Not enough data | 

#### Integration

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Data Import & Export Tools** | 8.5 (2616 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | 8.5 (3119 reviews) ✓ Verified | Not enough data | 
| **Breadth of Partner Applications** | 8.5 (2923 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **AI Text Generation** | 7.7 (905 reviews) | Not enough data | 

#### Agentic AI - CRM

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (305 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (255 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (283 reviews) | Not enough data | 
| **Adaptive Learning** | 8.1 (239 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (245 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (271 reviews) | Not enough data | 
| **Decision Making** | 8.3 (269 reviews) | Not enough data | 

### Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Bigtincan Engagement** | N/A | N/A |

#### Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Reports Interface** | Not enough data | Not enough data | 
| **Steps to Answer** | Not enough data | Not enough data | 
| **Graphs and Charts** | Not enough data | Not enough data | 
| **Score Cards** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

#### Self Service 

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Calculated Fields** | Not enough data | Not enough data | 
| **Data Column Filtering** | Not enough data | Not enough data | 
| **Data Discovery** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Collaboration / Workflow** | Not enough data | Not enough data | 
| **Automodeling** | Not enough data | Not enough data | 

#### Advanced Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Big Data Services** | Not enough data | Not enough data | 

#### Building Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Data Transformation** | Not enough data | Not enough data | 
| **Data Modeling** | Not enough data | Not enough data | 
| **WYSIWYG Report Design** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Bigtincan Engagement** | N/A | N/A |

#### Communication

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Status Updates** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | 

#### Content Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 

#### Administration

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Moderation** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

### Content Marketing

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Bigtincan Engagement** | N/A | N/A |

#### Content Creation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Content Creation Tools** | Not enough data | Not enough data | 
| **Content Curation** | Not enough data | Not enough data | 
| **Buyer Personas** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 

#### Optimization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **SEO** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 
| **Dashboards & Reporting** | Not enough data | Not enough data | 
| **Audience Targeting** | Not enough data | Not enough data | 
| **ROI Reporting** | Not enough data | Not enough data | 

#### Logistics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Customizable Templated Workflows** | Not enough data | Not enough data | 
| **Internal Communication** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Editing and Approval Tools** | Not enough data | Not enough data | 
| **Distribution Features** | Not enough data | Not enough data | 
| **Integrations & APIs** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 

### Location Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 45 |
| **Bigtincan Engagement** | N/A | N/A |

#### Cartography

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Map Design** | 8.6 (35 reviews) | Not enough data | 
| **Vector Mapping ** | 8.4 (31 reviews) | Not enough data | 
| **Data Visualization** | 8.6 (35 reviews) | Not enough data | 
| **Overlaying** | 8.3 (35 reviews) | Not enough data | 

#### Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Predictive Analysis** | 8.2 (28 reviews) | Not enough data | 
| **Distance Analysis ** | 8.4 (35 reviews) | Not enough data | 
| **Spatial Analysis** | 8.3 (31 reviews) | Not enough data | 
| **Data Stream** | 8.4 (30 reviews) | Not enough data | 

#### Reporting

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Data Transformation** | 8.6 (29 reviews) | Not enough data | 
| **WYSIWYG Design** | 8.3 (24 reviews) | Not enough data | 
| **API Integrations** | 8.6 (22 reviews) | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Bigtincan Engagement** | N/A | N/A |

#### Lead Generation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 425 |
| **Bigtincan Engagement** | 8.7/10 | 32 |

#### Lead Facilitation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Customer-facing Chatbot** | 8.5 (272 reviews) | 8.7 (9 reviews) | 
| **Lead Qualification** | 8.8 (297 reviews) | 8.3 (13 reviews) | 
| **Lead Follow-up** | 8.8 (320 reviews) | 8.8 (13 reviews) | 
| **Meeting Scheduling ** | 8.6 (292 reviews) | 8.8 (13 reviews) | 

#### Organization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 9.0 (355 reviews) | 9.2 (22 reviews) | 
| **Data Entry** | 8.8 (348 reviews) | 9.2 (25 reviews) | 
| **Integrations / APIs** | 8.8 (343 reviews) | 8.7 (24 reviews) | 

#### Performance Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Coaching ** | 8.4 (286 reviews) | 8.7 (15 reviews) | 
| **Peformance Tracking** | 8.8 (310 reviews) | 8.2 (16 reviews) | 

#### Sales Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **ROI Forecasting ** | 8.4 (284 reviews) | 8.6 (12 reviews) | 
| **Sales Forecasting ** | 8.8 (302 reviews) | 8.6 (16 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **AI Text Generation** | 8.4 (125 reviews) | Not enough data | 
| **AI Text Summarization** | 8.5 (124 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Autonomous Task Execution** | 9.1 (31 reviews) | Not enough data | 
| **Multi-step Planning** | 9.2 (30 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (27 reviews) | Not enough data | 
| **Adaptive Learning** | 9.0 (26 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.3 (27 reviews) | Not enough data | 
| **Proactive Assistance** | 9.1 (27 reviews) | Not enough data | 
| **Decision Making** | 9.3 (29 reviews) | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 619 |
| **Bigtincan Engagement** | 8.7/10 | 43 |

#### Integrated Workflows

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Task Management** | 8.7 (521 reviews) | Feature Not Available | 
| **Email Tracking/Automation** | 8.5 (510 reviews) | 8.8 (36 reviews) ✓ Verified | 
| **Calls and Voice** | 8.1 (465 reviews) | Feature Not Available | 
| **Other Outreach Options ** | 8.1 (459 reviews) | Feature Not Available | 
| **CRM Integration** | 8.8 (524 reviews) | 8.5 (30 reviews) ✓ Verified | 
| **Calendar** | 8.4 (467 reviews) | Not enough data | 
| **Shared Records** | 8.6 (480 reviews) | Not enough data | 

#### Repeatability and Reportability

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Content Management** | 8.4 (482 reviews) | 9.0 (36 reviews) ✓ Verified | 
| **Workflow Management** | 8.7 (501 reviews) | 8.7 (14 reviews) ✓ Verified | 
| **Workflow Performance** | 8.7 (498 reviews) | 8.8 (17 reviews) ✓ Verified | 
| **Sales Coaching and Insights** | 8.3 (481 reviews) | 8.3 (30 reviews) ✓ Verified | 
| **Gamification** | 7.8 (414 reviews) | Not enough data | 

#### AI and Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Lead Prioritization** | 8.5 (463 reviews) | Not enough data | 
| **Lead Scoring** | 8.4 (470 reviews) | Not enough data | 
| **Best Time of Day Scheduling** | 8.3 (426 reviews) | Not enough data | 
| **Buyer Intelligence** | 8.0 (430 reviews) | Not enough data | 
| **Machine Learning** | 7.8 (415 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **AI Text Generation** | 7.4 (268 reviews) | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (87 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (88 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (86 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (87 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (87 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (87 reviews) | Not enough data | 
| **Decision Making** | 8.5 (87 reviews) | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 184 |
| **Bigtincan Engagement** | N/A | N/A |

#### Call Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Call Recording** | 8.7 (133 reviews) | Not enough data | 
| **Machine Learning** | 8.6 (137 reviews) | Not enough data | 
| **Call Analysis** | 8.7 (133 reviews) | Not enough data | 
| **Lead Qualification** | 8.9 (134 reviews) | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Customer Scoring** | 8.7 (142 reviews) | Not enough data | 
| **Speech-to-Text** | 8.7 (126 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **AI Text Summarization** | 8.3 (60 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Autonomous Task Execution** | 8.8 (14 reviews) | Not enough data | 
| **Multi-step Planning** | 9.2 (15 reviews) | Not enough data | 
| **Cross-system Integration** | 9.3 (15 reviews) | Not enough data | 
| **Adaptive Learning** | 9.2 (15 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.8 (14 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (15 reviews) | Not enough data | 
| **Decision Making** | 9.1 (15 reviews) | Not enough data | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Bigtincan Engagement** | N/A | N/A |

#### Presenter Tools

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Live Preview** | Not enough data | Not enough data | 
| **Notifications Blocker** | Not enough data | Not enough data | 
| **Remote Control** | Not enough data | Not enough data | 
| **Switch Presenter** | Not enough data | Not enough data | 

#### Conferencing Options

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Group Live Chat** | Not enough data | Not enough data | 
| **Audio Conferencing** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 

#### Application Tools

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Password Protection** | Not enough data | Not enough data | 
| **Recording** | Not enough data | Not enough data | 
| **In-Browser Application** | Not enough data | Not enough data | 

#### Agentic AI - Screen Sharing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Decision Making** | Not enough data | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Bigtincan Engagement** | 8.7/10 | 176 |

#### Collaboration Tools

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Screen Sharing** | Not enough data | 8.6 (164 reviews) ✓ Verified | 
| **Presentations** | Not enough data | 9.1 (11 reviews) ✓ Verified | 
| **Whiteboarding** | Not enough data | 8.8 (10 reviews) | 
| **Live Chat** | Not enough data | 9.1 (9 reviews) ✓ Verified | 
| **Hand Raising** | Not enough data | 9.1 (9 reviews) ✓ Verified | 

#### Meeting Coordination

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Scheduling** | Not enough data | 7.7 (92 reviews) ✓ Verified | 
| **Recording** | Not enough data | 8.2 (122 reviews) ✓ Verified | 
| **Participant Permissions** | Not enough data | 8.2 (116 reviews) ✓ Verified | 
| **One-Click Join** | Not enough data | 9.8 (8 reviews) ✓ Verified | 

#### Software Type

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Mobile** | Not enough data | 7.7 (72 reviews) ✓ Verified | 
| **Browser Application** | Not enough data | 9.5 (11 reviews) ✓ Verified | 
| **Desktop Application** | Not enough data | 8.8 (7 reviews) ✓ Verified | 

#### Agentic AI - Video Conferencing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Content Experience Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Bigtincan Engagement** | 8.1/10 | 11 |

#### Content Creation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Content Management** | Not enough data | 9.2 (11 reviews) ✓ Verified | 

#### Agentic AI - Content Experience Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Optimization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **ROI Reporting** | Not enough data | 6.9 (7 reviews) ✓ Verified | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 83 |
| **Bigtincan Engagement** | N/A | N/A |

#### Revenue Sourcing and Forecasting

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Revenue History** | 8.7 (66 reviews) | Not enough data | 
| **Pipeline Management** | 8.6 (69 reviews) | Not enough data | 
| **Dashboard Analytics** | 8.9 (69 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.5 (63 reviews) | Not enough data | 
| **Data Segmentation** | 8.6 (67 reviews) | Not enough data | 
| **Predictive Forecasting** | 8.4 (58 reviews) | Not enough data | 
| **Revenue Operations Cadence** | 8.2 (58 reviews) | Not enough data | 

#### CRM Data Enrichment

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Calendar Sync** | 8.1 (64 reviews) | Not enough data | 
| **Email Activity Capture** | 8.4 (62 reviews) | Not enough data | 
| **Conversation Intelligence** | 8.2 (59 reviews) | Not enough data | 
| **Marketing Leads** | 8.2 (65 reviews) | Not enough data | 
| **Contact Capture** | 8.5 (56 reviews) | Not enough data | 

#### Account Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Nonengaged Accounts** | 8.3 (63 reviews) | Not enough data | 
| **Account optimization** | 8.1 (63 reviews) | Not enough data | 
| **Historical Patterns** | 8.1 (60 reviews) | Not enough data | 
| **Rep Performance** | 8.2 (59 reviews) | Not enough data | 
| **Account Engagement** | 8.7 (56 reviews) | Not enough data | 
| **Historical Win/Loss Patterns** | 8.4 (56 reviews) | Not enough data | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (22 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (23 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (21 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (21 reviews) | Not enough data | 
| **Decision Making** | 8.3 (23 reviews) | Not enough data | 

### Field Sales

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.6/10 | 39 |
| **Bigtincan Engagement** | N/A | N/A |

#### Territory Mapping

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Custom Territory Mapping** | 8.7 (31 reviews) | Not enough data | 
| **Strategic Selling** | 8.6 (29 reviews) | Not enough data | 
| **Automatic Rep Assignment** | 8.4 (29 reviews) | Not enough data | 

#### Route Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Lead Priority** | 8.9 (28 reviews) | Not enough data | 
| **Optimized Sales Routes** | 9.0 (30 reviews) | Not enough data | 
| **Map Directions** | 9.1 (31 reviews) | Not enough data | 

#### Sales Performance Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Gamification** | 8.3 (26 reviews) | Not enough data | 
| **Performance Dashboards** | 8.3 (29 reviews) | Not enough data | 
| **Sales Rep Tracker** | 9.0 (29 reviews) | Not enough data | 

#### Presentation and Forms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Video and Interactive Media** | 8.0 (25 reviews) | Not enough data | 
| **Digital Contracts** | 8.2 (28 reviews) | Not enough data | 
| **E-signature** | 8.5 (28 reviews) | Not enough data | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 182 |
| **Bigtincan Engagement** | N/A | N/A |

#### Integrations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **MS Teams Integration** | 8.1 (159 reviews) | Not enough data | 
| **Email Integration** | 8.6 (161 reviews) | Not enough data | 
| **Zoom Integration** | 8.1 (160 reviews) | Not enough data | 
| **Google Meet Integration** | 8.1 (159 reviews) | Not enough data | 
| **Salesforce Integration** | 8.8 (162 reviews) | Not enough data | 

#### Branding & Customizatio

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Custom Booking Page** | 8.1 (154 reviews) | Not enough data | 
| **Personalized Links** | 8.2 (158 reviews) | Not enough data | 
| **Personalized Web Embed** | 8.3 (157 reviews) | Not enough data | 

#### Automatic Rules & Configurations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Set Working Hours** | 8.4 (158 reviews) | Not enough data | 
| **Automatic Updates** | 8.3 (158 reviews) | Not enough data | 
| **Buffer Times** | 8.1 (160 reviews) | Not enough data | 

#### Agentic AI - Business Scheduling

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (35 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (36 reviews) | Not enough data | 

### Sales Planning

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 197 |
| **Bigtincan Engagement** | N/A | N/A |

#### Sales Performance Features - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Account Scoring** | 8.5 (173 reviews) | Not enough data | 
| **Revenue Planning** | 8.5 (162 reviews) | Not enough data | 
| **Account Segmentation** | 8.5 (167 reviews) | Not enough data | 
| **Sales Performance** | 8.6 (169 reviews) | Not enough data | 
| **Sales Forecasting** | 8.7 (171 reviews) | Not enough data | 
| **Integrations** | 8.9 (167 reviews) | Not enough data | 
| **Scenario Modeling** | 8.2 (162 reviews) | Not enough data | 

#### Territory Management - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Territory Management** | 8.6 (164 reviews) | Not enough data | 
| **Territory Planning** | 8.5 (170 reviews) | Not enough data | 

#### Quota & Capacity Management - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Quota Management** | 8.4 (166 reviews) | Not enough data | 
| **Capacity Management** | 8.4 (174 reviews) | Not enough data | 
| **Quota Planning** | 8.4 (166 reviews) | Not enough data | 

#### Agentic AI - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (56 reviews) | Not enough data | 
| **Multi-step Planning** | 8.6 (55 reviews) | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 515 |
| **Bigtincan Engagement** | N/A | N/A |

#### Agentic AI - Lead Scoring

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (55 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (54 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (55 reviews) | Not enough data | 
| **Decision Making** | 8.1 (56 reviews) | Not enough data | 

#### Attribution

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Lead Opportunity** | 8.9 (454 reviews) | Not enough data | 
| **Lead Assignment** | 8.9 (460 reviews) | Not enough data | 
| **Pipeline Acceleration** | 8.6 (434 reviews) | Not enough data | 

#### Discovery

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Lead Management** | 8.9 (464 reviews) | Not enough data | 
| **Scoring/Ranking** | 8.6 (453 reviews) | Not enough data | 
| **Lead Context** | 8.6 (431 reviews) | Not enough data | 

#### Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Conversion Viability** | 8.5 (418 reviews) | Not enough data | 
| **Workflow** | 8.7 (440 reviews) | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Data Synchronization** | 8.6 (430 reviews) | Not enough data | 
| **Analysis** | 8.6 (431 reviews) | Not enough data | 

### Salesforce AppExchange Apps

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Bigtincan Engagement** | N/A | N/A |

#### Agentic AI - Salesforce AppExchange Apps

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 684 |
| **Bigtincan Engagement** | N/A | N/A |

#### Agentic AI - Sales Performance Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (67 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.7 (67 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (68 reviews) | Not enough data | 

#### Incentives

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Badges** | 8.2 (431 reviews) | Not enough data | 
| **Triggers** | 8.4 (494 reviews) | Not enough data | 
| **Commission Calculator** | 8.0 (428 reviews) | Not enough data | 
| **Leaderboards** | 8.6 (506 reviews) | Not enough data | 

#### Personalization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Profiles** | 8.6 (476 reviews) | Not enough data | 
| **Custom Reports** | 8.8 (554 reviews) | Not enough data | 
| **Dashboards** | 8.9 (587 reviews) | Not enough data | 
| **Goal Setting** | 8.6 (530 reviews) | Not enough data | 

#### Administrative

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Integration** | 8.7 (558 reviews) | Not enough data | 
| **Employee Structure** | 8.5 (521 reviews) | Not enough data | 
| **Behavior Monitoring** | 8.4 (501 reviews) | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 715 |
| **Bigtincan Engagement** | 8.2/10 | 105 |

#### Agentic AI - Email Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (62 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (60 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (60 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (62 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (61 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (60 reviews) | Not enough data | 
| **Decision Making** | 8.4 (63 reviews) | Not enough data | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Open Rates** | 8.3 (569 reviews) | 8.2 (97 reviews) | 
| **Link Activity** | 8.4 (576 reviews) | 8.5 (38 reviews) | 
| **Attachment Activity** | 8.3 (590 reviews) | 8.3 (36 reviews) | 

#### Customizations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Email Platform Integration** | 8.7 (623 reviews) | 7.9 (86 reviews) | 
| **Email Scheduling** | 8.5 (592 reviews) | 8.0 (70 reviews) | 
| **Notifications** | 8.6 (625 reviews) | 8.3 (89 reviews) | 
| **Email Categorization** | 8.4 (570 reviews) | 8.1 (68 reviews) | 
| **Templates** | 8.4 (598 reviews) | 8.3 (77 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **AI Text Generation** | 7.5 (289 reviews) | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 1199 |
| **Bigtincan Engagement** | 8.8/10 | 36 |

#### Agentic AI - Sales Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (77 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (78 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (77 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (76 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (77 reviews) | Not enough data | 

#### Data Sourcing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Data Sourcing** | 8.5 (966 reviews) | 8.8 (26 reviews) | 
| **Exporting & Sharing Data** | 8.7 (996 reviews) | 9.0 (21 reviews) | 
| **Multi-Device Data Visualization** | 8.4 (898 reviews) | 8.8 (19 reviews) | 
| **Interactive Dashboards** | 8.7 (1027 reviews) | 9.1 (27 reviews) | 
| **Data Segmentation** | 8.6 (958 reviews) | 9.0 (21 reviews) | 

#### Predictive Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Lead Scoring** | 8.4 (944 reviews) | 8.5 (18 reviews) | 
| **Opportunity Scoring** | 8.6 (958 reviews) | 8.7 (26 reviews) | 
| **Risk Analysis** | 8.1 (851 reviews) | 8.9 (23 reviews) | 
| **Live Forecasting** | 8.3 (892 reviews) | 8.5 (23 reviews) | 

#### Sales Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Live Pipeline Management** | 8.7 (982 reviews) | 8.8 (27 reviews) | 
| **Sales Gamification** | 8.1 (853 reviews) | 8.6 (22 reviews) | 
| **Account-Based Analytics** | 8.6 (976 reviews) | 9.0 (24 reviews) | 
| **Activity Tracking** | 8.8 (1045 reviews) | 9.1 (33 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 222 |
| **Bigtincan Engagement** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (38 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (39 reviews) | Not enough data | 

#### Calling

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Record Calls** | 8.5 (185 reviews) | Not enough data | 
| **Generate Location** | 8.4 (176 reviews) | Not enough data | 
| **Call Types** | 8.7 (185 reviews) | Not enough data | 
| **Click-to-Call** | 8.7 (183 reviews) | Not enough data | 
| **Auto Dialer** | 8.6 (44 reviews) | Not enough data | 

#### Contacts

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Personalization** | 8.8 (176 reviews) | Not enough data | 
| **Information Locater** | 8.7 (179 reviews) | Not enough data | 
| **Record Prospect Data** | 8.7 (181 reviews) | Not enough data | 

#### Insights

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Notes** | 9.1 (189 reviews) | Not enough data | 
| **Daily Summary** | 8.9 (182 reviews) | Not enough data | 
| **Automated Voicemails** | 8.3 (178 reviews) | Not enough data | 
| **Automated Emails** | 8.5 (188 reviews) | Not enough data | 
| **Sorts Prospects** | 8.4 (182 reviews) | Not enough data | 
| **Automated Note Taking** | 8.7 (38 reviews) | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 310 |
| **Bigtincan Engagement** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Multi-step Planning** | 9.0 (20 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (20 reviews) | Not enough data | 
| **Adaptive Learning** | 9.1 (20 reviews) | Not enough data | 
| **Decision Making** | 9.2 (20 reviews) | Not enough data | 

#### Training

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Knowledge Base** | 8.8 (255 reviews) | Not enough data | 
| **Coaching Materials** | 8.8 (247 reviews) | Not enough data | 
| **Playbook Creation** | 8.5 (207 reviews) | Not enough data | 
| **Video Record** | 8.5 (242 reviews) | Not enough data | 

#### Feedback

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Review** | 8.8 (236 reviews) | Not enough data | 
| **Scorecard** | 8.6 (232 reviews) | Not enough data | 
| **Coaching Card** | 8.6 (213 reviews) | Not enough data | 
| **Leaderboard** | 8.6 (200 reviews) | Not enough data | 
| **Real-Time Updates** | 8.8 (225 reviews) | Not enough data | 
| **Notifications** | 8.9 (226 reviews) | Not enough data | 
| **Competition** | 8.7 (198 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **AI Text Summarization** | 7.6 (70 reviews) | Not enough data | 

### Sales Enablement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 444 |
| **Bigtincan Engagement** | 8.1/10 | 127 |

#### Agentic AI - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (33 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (33 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (33 reviews) | Not enough data | 

#### Content Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Content Import** | 8.3 (351 reviews) | 8.4 (107 reviews) | 
| **Content Creation** | 8.1 (342 reviews) | 7.8 (23 reviews) | 
| **Templates** | 8.2 (328 reviews) | 8.3 (22 reviews) | 
| **Advanced Search** | 8.5 (318 reviews) | 8.1 (22 reviews) | 
| **Content Storage** | 8.3 (335 reviews) | 8.5 (109 reviews) | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Reporting** | 8.7 (347 reviews) | 8.1 (107 reviews) | 
| **Alerts** | 8.4 (345 reviews) | 8.2 (107 reviews) | 
| **Account-Based Engagement** | 8.5 (226 reviews) | 7.9 (90 reviews) | 
| **Content Utilization** | 8.3 (351 reviews) | 8.0 (98 reviews) | 

#### Learning Management - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Sales Training ** | 8.4 (27 reviews) | Not enough data | 
| **Sales Coaching** | 8.4 (27 reviews) | Not enough data | 
| **Sales Onboarding** | 8.5 (27 reviews) | Not enough data | 

#### Revenue Enablement - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Cross-Functional Alignment** | 8.3 (26 reviews) | Not enough data | 
| **AI and Automation** | 8.3 (28 reviews) | Not enough data | 
| **End-to-End Customer Journey Insights** | 8.8 (27 reviews) | Not enough data | 

### Revenue AI Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Bigtincan Engagement** | N/A | N/A |

#### Agentic AI - Revenue AI Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

#### Platform - Revenue AI Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **CRM Data Enrichment** | 10.0 (5 reviews) | Not enough data | 
| **Actionable Insights** | Not enough data | Not enough data | 
| **Risk Flagging** | Not enough data | Not enough data | 
| **Workflow Orchestration** | Not enough data | Not enough data | 
| **Sales Coaching** | Not enough data | Not enough data | 
| **Pipeline & Deal Management** | Not enough data | Not enough data | 
| **Customer Data Capture** | 10.0 (5 reviews) | Not enough data | 

---
## Categories
**Shared Categories (6):** [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Email Tracking Software](https://www.g2.com/categories/email-tracking)

**Unique to Agentforce Sales (formerly Salesforce Sales Cloud) (11):** [Sales Planning Software](https://www.g2.com/categories/sales-planning), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Location Intelligence Software](https://www.g2.com/categories/location-intelligence), [Field Sales Software](https://www.g2.com/categories/field-sales), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [CRM Software](https://www.g2.com/categories/crm), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms)

**Unique to Bigtincan Engagement (4):** [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [Content Experience Platforms](https://www.g2.com/categories/content-experience-platforms), [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigtincan Engagement | 
|---|---|---|
| **Small-Business** | 20.6% | 17.8% | 
| **Mid-Market** | 46.0% | 54.5% | 
| **Enterprise** | 33.4% | 27.7% | 

### By Industry

#### Agentforce Sales (formerly Salesforce Sales Cloud)

- **Computer Software:** 13.5%
- **Information Technology and Services:** 11.8%
- **Financial Services:** 6.8%
- **Marketing and Advertising:** 4.9%
- **Internet:** 3.2%
- **Non-Profit Organization Management:** 3.0%
- **Telecommunications:** 2.9%
- **Hospital & Health Care:** 2.6%
- **Consulting:** 2.4%
- **Education Management:** 2.4%
- **Other:** 46.6%

#### Bigtincan Engagement

- **Computer Software:** 20.2%
- **Internet:** 14.1%
- **Information Technology and Services:** 12.9%
- **Marketing and Advertising:** 12.2%
- **E-Learning:** 2.8%
- **Human Resources:** 2.4%
- **Information Services:** 2.3%
- **Publishing:** 2.1%
- **Financial Services:** 1.9%
- **Market Research:** 1.7%
- **Other:** 27.4%

---
## Alternatives

### Alternatives to Agentforce Sales (formerly Salesforce Sales Cloud)

- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5609 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13874 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9692 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3573 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2939 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6678 reviews)
- [Membrain](https://www.g2.com/products/membrain/reviews) — 4.6/5 stars (224 reviews)
- [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (299 reviews)

### Alternatives to Bigtincan Engagement

- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3573 reviews)
- [Seismic Enablement Cloud](https://www.g2.com/products/seismic-enablement-cloud/reviews) — 4.6/5 stars (1802 reviews)
- [Cirrus Insight](https://www.g2.com/products/cirrus-insight/reviews) — 4.2/5 stars (1510 reviews)
- [Showpad](https://www.g2.com/products/showpad/reviews) — 4.6/5 stars (1909 reviews)
- [Vendasta Yesware](https://www.g2.com/products/vendasta-yesware/reviews) — 4.4/5 stars (821 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56507 reviews)
- [Highspot](https://www.g2.com/products/highspot/reviews) — 4.7/5 stars (1206 reviews)
- [DocSend](https://www.g2.com/products/dropbox-docsend/reviews) — 4.6/5 stars (589 reviews)
- [Mediafly](https://www.g2.com/products/mediafly/reviews) — 4.4/5 stars (1343 reviews)

---
## Top Discussions

### Agentforce Sales (formerly Salesforce Sales Cloud)

- Title: [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) — 11 comments, 3 upvotes
  > **Top comment:** "Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions..."
- Title: [How can total cost of ownership (TCO) be made better using Salesforce?](https://www.g2.com/discussions/10232-how-can-total-cost-of-ownership-tco-be-made-better-using-salesforce) — 11 comments, 1 upvote
  > **Top comment:** "TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest "
- Title: [What are the features of CRM software?](https://www.g2.com/discussions/salesforce-sales-cloud-what-are-the-features-of-crm-software) — 8 comments, 1 upvote
  > **Top comment:** " 1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,..."
- Title: [What is the benefit of Salesforce CRM?](https://www.g2.com/discussions/what-is-the-benefit-of-salesforce-crm) — 7 comments
  > **Top comment:** "unify email, social, phone, and chat support and helps manage every channel from one view"
- Title: [How do I figure out how to run report of my own sales techniques](https://www.g2.com/discussions/how-do-i-figure-out-how-to-run-report-of-my-own-sales-techniques) — 7 comments, 1 upvote
  > **Top comment:** "I would need to know about your set up and exactly what you are trying to accomplish."

### Bigtincan Engagement

- Title: [How do i filter out unwanted emails, that SD.ai picks automatically?](https://www.g2.com/discussions/41016-how-do-i-filter-out-unwanted-emails-that-sd-ai-picks-automatically) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Comment deleted by user."
- Title: [What new integrations are you coming out with?](https://www.g2.com/discussions/34041-what-new-integrations-are-you-coming-out-with) — 1 comment, 1 upvote
  > **Top comment:** "Hi Evan - we announced our Revenue Intelligence API today.  This enables you to connect your analyzed sales data to your favorite BI tool now so that you can..."
- Title: [Where Can I See Pricing?](https://www.g2.com/discussions/pricing-1c76fcb9-c432-46bc-982f-aa4cc17b63f0) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Pricing is available at https://www.clearslide.com/pricing/"
- Title: [Is There a Trial Version?](https://www.g2.com/discussions/trial-version-d484e27f-4609-4935-9602-10f71bb85a1c) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes. Go to https://www.clearslide.com and click Free Trial."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-bigtincan-engagement)