Compare BigTime and When I Work 
At a Glance
Market Segments
Small-Business (78.5% of reviews)
Small-Business (61.1% of reviews)
Entry-Level Pricing
$20.00 1 user Per Month
$2.50 1 user Per Month
BigTime
Star Rating
(1,657)4.5 out of 5
Market Segments
Small-Business (78.5% of reviews)
Pros & Cons
Entry-Level Pricing
$20.00 1 user Per Month
Browse all 4 pricing plansWhen I Work
Star Rating
(375)4.4 out of 5
Market Segments
Small-Business (61.1% of reviews)
Pros & Cons
Entry-Level Pricing
$2.50 1 user Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that BigTime excels in user satisfaction, with a higher overall score compared to When I Work. Users appreciate the intuitive timesheet view that allows them to see all their entries for the week in one place, making it easy to edit and switch between tasks quickly.
- According to verified reviews, BigTime's quality of support stands out, receiving a score of 9.2. Users highlight the easy access to helpful resources like tips, webinars, and a knowledge base, which enhances their overall experience.
- Reviewers mention that When I Work offers valuable scheduling features, particularly for businesses with fluctuating staff needs. The Open Shifts feature is praised as a game changer, providing the flexibility needed in industries like transportation.
- Users say that both platforms are user-friendly, but BigTime's ease of data entry is frequently noted. Reviewers find it simple to log time for projects, stating it only takes a few seconds to enter their time, which is crucial for maintaining accuracy.
- According to recent feedback, When I Work shines in its aesthetic design, making it visually appealing and easy to navigate. Users appreciate how clear the interface is, which contributes to a smoother daily workflow.
- G2 reviewers highlight that while both products have similar scores for ease of use, BigTime's setup process is slightly more challenging. Users have noted that it can take a bit longer to configure compared to When I Work, which benefits from a more straightforward onboarding experience.
Pricing
Entry-Level Pricing
BigTime
Essentials
$20.00
1 user Per Month
Deliver great work and get paid faster.
- Time Tracking
- Expense Management
- Project Management
When I Work
Single Location or Schedule
$2.50
1 user Per Month
Everything you need to effectively manage a single team or location. All plans include scheduling, time & attendance tracking, and team communication.
- One-click Auto Scheduling
- Unlimited schedule templates
- Time off & availability management
Free Trial
BigTime
Free Trial is available
When I Work
Free Trial is available
Ratings
Meets Requirements
8.8
1,384
8.8
313
Ease of Use
8.7
1,433
8.7
317
Ease of Setup
8.2
970
8.7
179
Ease of Admin
8.7
935
8.8
168
Quality of Support
9.2
1,288
8.4
250
Has the product been a good partner in doing business?
9.1
934
8.7
159
Product Direction (% positive)
8.7
1,353
8.9
299
Features by Category
Expense Reports
8.7
520
Not enough data
7.8
234
Not enough data
8.0
279
Not enough data
8.5
351
Not enough data
8.6
381
Not enough data
7.4
132
Not enough data
7.8
210
Not enough data
Agentic AI - Expense Management
Not enough data
Not enough data
Not enough data
Not enough data
Travel Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
199
Not enough data
Client Invoicing
8.4
702
8.1
47
7.7
357
8.2
46
8.3
534
7.7
49
Mobile
8.6
349
Not enough data
8.4
292
Not enough data
Feature Not Available
Not enough data
Platform
6.9
137
Not enough data
8.0
280
Not enough data
Administration
7.3
117
Not enough data
Administration
8.4
692
8.3
65
8.4
693
8.8
83
8.1
548
8.9
91
8.0
416
8.7
63
8.7
784
8.8
84
Platform
8.4
826
8.5
68
8.1
518
8.2
57
7.6
341
8.4
59
8.8
796
8.9
90
8.2
577
8.9
84
7.7
361
7.7
61
Tasks
8.6
297
|
Verified
Not enough data
8.4
271
|
Verified
Not enough data
8.0
260
|
Verified
Not enough data
7.8
241
|
Verified
Not enough data
7.6
218
|
Verified
Not enough data
7.9
229
Not enough data
7.7
235
|
Verified
Not enough data
7.9
232
|
Verified
Not enough data
Projects
8.1
249
|
Verified
Not enough data
7.7
228
|
Verified
Not enough data
7.4
215
|
Verified
Not enough data
7.8
228
|
Verified
Not enough data
7.8
247
|
Verified
Not enough data
8.3
291
|
Verified
Not enough data
7.5
219
|
Verified
Not enough data
7.9
267
|
Verified
Not enough data
7.5
205
|
Verified
Not enough data
8.9
332
|
Verified
Not enough data
7.6
197
|
Verified
Not enough data
Resource Management
7.8
212
|
Verified
Not enough data
8.1
238
|
Verified
Not enough data
8.0
243
|
Verified
Not enough data
Project Monitoring
7.8
201
|
Verified
Not enough data
7.8
229
|
Verified
Not enough data
8.2
273
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
6.2
64
Not enough data
Agentic AI - Project Management
Not enough data
Not enough data
Not enough data
Not enough data
6.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.3
5
Not enough data
Automation
Not enough data
8.2
29
Logistics
Not enough data
7.8
30
Not enough data
7.8
29
Not enough data
8.0
29
Management
Not enough data
8.1
30
Not enough data
8.2
29
Not enough data
8.3
29
Not enough data
8.8
27
Not enough data
8.6
28
Not enough data
8.8
28
Not enough data
8.6
28
Monitoring
Not enough data
7.9
28
Not enough data
8.2
28
Not enough data
8.0
28
Planning
7.5
46
Not enough data
7.8
53
Not enough data
7.8
51
Not enough data
Optimization
7.9
55
Not enough data
7.6
51
Not enough data
7.3
49
Not enough data
Platform Basics
Not enough data
8.0
68
Not enough data
9.0
80
Not enough data
8.8
80
Platform Content
Not enough data
8.4
68
Not enough data
8.0
50
Not enough data
Feature Not Available
Platform Additional Functionality
Not enough data
7.6
59
Not enough data
9.0
77
Not enough data
8.0
58
Not enough data
8.6
61
Not enough data
8.2
62
Customer Management
8.5
121
|
Verified
Not enough data
8.0
83
|
Verified
Not enough data
7.5
71
|
Verified
Not enough data
7.9
84
|
Verified
Not enough data
Project Management
8.2
109
|
Verified
Not enough data
8.7
154
|
Verified
Not enough data
8.1
99
|
Verified
Not enough data
8.3
108
|
Verified
Not enough data
Accounting
8.2
102
Not enough data
8.6
120
|
Verified
Not enough data
8.0
98
Not enough data
8.4
123
|
Verified
Not enough data
8.6
128
|
Verified
Not enough data
Portfolio Management
8.0
82
Not enough data
8.2
81
Not enough data
7.7
75
Not enough data
8.1
74
Not enough data
Analytics
8.2
92
|
Verified
Not enough data
8.4
151
|
Verified
Not enough data
8.1
81
|
Verified
Not enough data
Administration
8.2
114
|
Verified
Not enough data
8.1
131
|
Verified
Not enough data
8.3
114
|
Verified
Not enough data
Platform
8.2
81
|
Verified
Not enough data
8.0
69
|
Verified
Not enough data
8.6
148
|
Verified
Not enough data
7.8
116
|
Verified
Not enough data
7.4
75
|
Verified
Not enough data
Generative AI
6.5
9
Not enough data
6.5
9
Not enough data
Artificial Intelligence - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Bill Generation
8.0
243
Not enough data
8.4
217
Not enough data
7.7
176
Not enough data
Bill Processing
7.7
189
Not enough data
8.0
203
Not enough data
8.3
236
Not enough data
Integration
8.2
242
Not enough data
7.8
202
Not enough data
7.1
153
Not enough data
Agentic AI - Billing
6.9
6
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Time Tracking
9.3
927
8.9
96
9.1
890
8.6
85
9.0
807
8.9
69
Client Invoicing
8.4
702
8.1
47
7.7
357
8.2
46
8.3
534
7.7
49
Mobile Time Tracking
9.1
773
9.0
89
Administration
8.4
692
8.3
65
8.4
693
8.8
83
8.1
548
8.9
91
8.0
416
8.7
63
8.7
784
8.8
84
Platform
8.4
826
8.5
68
8.1
518
8.2
57
7.6
341
8.4
59
8.8
796
8.9
90
8.2
577
8.9
84
7.7
361
7.7
61
Platform
Not enough data
8.1
70
Not enough data
7.1
34
Not enough data
7.9
51
Not enough data
8.6
76
Not enough data
8.9
78
Not enough data
8.8
77
Not enough data
8.2
61
Not enough data
8.6
76
Workforce Management Platform Features
Not enough data
8.4
76
Not enough data
9.2
120
Not enough data
8.9
107
Not enough data
8.9
100
Not enough data
8.0
71
Not enough data
8.0
71
Not enough data
8.1
69
Not enough data
8.7
89
Not enough data
8.7
104
Not enough data
8.3
102
Categories
Categories
Shared Categories
BigTime and When I Work are categorized as Time Tracking
Unique Categories
BigTime is categorized as Professional Services Automation, Project Management, Billing, Expense Management, and Resource Management
Reviews
Reviewers' Company Size
BigTime
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
When I Work
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Accounting
13.7%
Architecture & Planning
10.3%
Civil Engineering
9.6%
Information Technology and Services
6.4%
Consulting
5.6%
Other
54.4%
Hospital & Health Care
9.6%
Retail
7.9%
Hospitality
6.2%
Food & Beverages
5.6%
Consumer Services
4.8%
Other
66.0%
Discussions
we need an outside bookkeeping VA to do basic things we don't have time skill to do - any referals??
2 Comments
JS
I've been using the software since 2017. I also work virtually as a consultant in Finance. I'm happy to discuss my qualifications. Please let me know if...Read more
How do I show a credit for an invoice that was paid in a previous cycle?
1 Comment
TA
Hi, to the best of my knowledge, BigTime can't handle this kind of transaction.
Traditionally, this would be handled by the accounting package and issued...Read more
How can I interface with my Scheduling Coordinator about requests other than time off?
3 Comments
Official Response from When I Work
Hi Matthew! Tiffany here with When I Work Customer Care. We offer real time communication with your team through Workchat. Here is our guide that goes over...Read more
Can you integrate it with Tsheets?
2 Comments
Official Response from When I Work
Hi Melinda! Tiffany here with When I Work Customer Care. We do not integrate with T-Sheets but I understand how this would be a beneficial option! We do...Read more
Airplane mode/Phone off
2 Comments
Official Response from When I Work
Hi Mandi! Tiffany here with When I Work Customer Care. The app only captures an employee's location at the time of Clock In and Clock Out. It does not...Read more
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