Compare BigTime and SuperOps 
At a Glance
Market Segments
Small-Business (78.6% of reviews)
Small-Business (87.6% of reviews)
Entry-Level Pricing
$20.00 1 user Per Month
$79.00 Per Month
BigTime
Star Rating
(1,656)4.5 out of 5
Market Segments
Small-Business (78.6% of reviews)
Pros & Cons
Entry-Level Pricing
$20.00 1 user Per Month
Browse all 4 pricing plansSuperOps
Star Rating
(130)4.5 out of 5
Market Segments
Small-Business (87.6% of reviews)
Pros & Cons
Entry-Level Pricing
$79.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that BigTime excels in user experience, with many praising its intuitive UI/UX that simplifies time entry and reporting. Users appreciate features like automatic carryover of Project, Phase, and Activity IDs, which significantly reduces repetitive tasks.
- Users say SuperOps stands out for its exceptional customer support, with feedback highlighting the phenomenal assistance provided by the team. Reviewers note that this support is a key differentiator, especially for those new to PSA or RMM tools.
- According to verified reviews, BigTime has a strong reputation for its robust reporting tools, which help users track project progress and resource allocation effectively. This capability is often cited as a major advantage for small businesses looking to optimize their operations.
- Reviewers mention that SuperOps offers a friendly and easy interface, making it accessible for technicians who may be less familiar with PSA systems. This user-friendly design is appreciated, especially in a market filled with more complex alternatives.
- G2 reviewers highlight that while BigTime has a slightly lower ease of setup score, its overall functionality and features make it a strong contender for businesses that require comprehensive project management tools. Users find the setup process manageable, especially with the support provided.
- Users report that BigTime's pricing is significantly lower than SuperOps, making it a more attractive option for small businesses. With an entry-level price of just $20, it offers a cost-effective solution without compromising on essential features.
Pricing
Entry-Level Pricing
BigTime
Essentials
$20.00
1 user Per Month
Deliver great work and get paid faster.
- Time Tracking
- Expense Management
- Project Management
SuperOps
Standard - PSA Only
$79.00
Per Month
PSA Only
- Ticketing
- Projects
- Automated billing and invoicing
Free Trial
BigTime
Free Trial is available
SuperOps
Free Trial is available
Ratings
Meets Requirements
8.8
1,383
8.7
113
Ease of Use
8.7
1,432
9.0
117
Ease of Setup
8.2
969
9.0
102
Ease of Admin
8.7
934
9.0
100
Quality of Support
9.2
1,287
9.4
112
Has the product been a good partner in doing business?
9.1
933
9.2
100
Product Direction (% positive)
8.7
1,352
9.7
113
Features by Category
Expense Reports
8.7
520
Not enough data
7.8
234
Not enough data
8.0
279
Not enough data
8.5
351
Not enough data
8.6
381
Not enough data
7.4
132
Not enough data
7.8
210
Not enough data
Agentic AI - Expense Management
Not enough data
Not enough data
Not enough data
Not enough data
Travel Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
199
Not enough data
Client Invoicing
8.4
701
Not enough data
7.7
357
Not enough data
8.3
534
Not enough data
Mobile
8.6
349
Not enough data
8.4
292
Not enough data
Feature Not Available
Not enough data
Platform
6.9
137
Not enough data
8.0
280
Not enough data
Administration
7.3
117
Not enough data
Administration
8.4
692
Not enough data
8.4
693
Not enough data
8.0
547
Not enough data
8.0
416
Not enough data
8.7
784
Not enough data
Platform
8.4
825
Not enough data
8.1
518
Not enough data
7.6
341
Not enough data
8.8
796
Not enough data
8.2
577
Not enough data
7.7
361
Not enough data
Tasks
8.6
297
|
Verified
Not enough data
8.4
271
|
Verified
Not enough data
8.0
260
|
Verified
Not enough data
7.8
241
|
Verified
Not enough data
7.6
218
|
Verified
Not enough data
7.9
229
Not enough data
7.7
235
|
Verified
Not enough data
7.9
232
|
Verified
Not enough data
Projects
8.1
249
|
Verified
Not enough data
7.7
228
|
Verified
Not enough data
7.4
215
|
Verified
Not enough data
7.8
228
|
Verified
Not enough data
7.8
247
|
Verified
Not enough data
8.3
291
|
Verified
Not enough data
7.5
219
|
Verified
Not enough data
7.9
267
|
Verified
Not enough data
7.5
205
|
Verified
Not enough data
8.9
332
|
Verified
Not enough data
7.6
197
|
Verified
Not enough data
Resource Management
7.8
212
|
Verified
Not enough data
8.1
238
|
Verified
Not enough data
8.0
243
|
Verified
Not enough data
Project Monitoring
7.8
201
|
Verified
Not enough data
7.8
229
|
Verified
Not enough data
8.2
273
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
6.2
64
Not enough data
Agentic AI - Project Management
Not enough data
Not enough data
Not enough data
Not enough data
6.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.3
5
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
8.9
92
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management
Not enough data
8.9
93
Not enough data
Feature Not Available
Not enough data
8.1
82
Not enough data
8.8
86
Not enough data
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Service Management
Not enough data
9.0
92
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Planning
7.5
46
Not enough data
7.8
53
Not enough data
7.8
51
Not enough data
Optimization
7.9
55
Not enough data
7.6
51
Not enough data
7.3
49
Not enough data
Scope
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.0
16
Not enough data
8.1
16
Not enough data
7.9
16
Not enough data
7.7
16
Monitoring - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
7.7
16
Not enough data
7.7
16
Not enough data
7.5
14
Analytics - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Security - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Network Performance - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
Not enough data
8.8
83
Not enough data
8.3
78
Not enough data
7.7
60
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
7.1
39
Not enough data
7.3
38
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
8.8
81
Not enough data
8.3
77
Not enough data
7.5
62
Not enough data
7.6
74
Customer Management
8.5
121
|
Verified
8.2
60
8.0
83
|
Verified
6.9
48
7.5
71
|
Verified
6.0
45
7.9
84
|
Verified
7.6
56
Project Management
8.2
109
|
Verified
7.2
55
8.7
154
|
Verified
7.1
56
8.1
99
|
Verified
7.4
48
8.3
108
|
Verified
7.7
50
Accounting
8.2
102
7.0
45
8.6
120
|
Verified
6.9
50
8.0
98
6.8
44
8.4
123
|
Verified
6.2
40
8.6
127
|
Verified
5.8
40
Portfolio Management
8.0
82
6.3
38
8.2
81
6.3
38
7.7
75
6.7
40
8.1
74
6.4
39
Analytics
8.2
92
|
Verified
5.9
39
8.4
151
|
Verified
7.4
52
8.1
81
|
Verified
7.0
44
Administration
8.2
114
|
Verified
7.4
59
8.1
131
|
Verified
7.7
53
8.3
114
|
Verified
7.6
50
Platform
8.2
81
|
Verified
7.1
42
8.0
69
|
Verified
7.5
38
8.6
148
|
Verified
8.3
58
7.8
116
|
Verified
7.3
52
7.4
75
|
Verified
4.0
36
Generative AI
6.5
9
6.1
29
6.5
9
6.3
29
Artificial Intelligence - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Bill Generation
8.0
243
Not enough data
8.4
217
Not enough data
7.7
176
Not enough data
Bill Processing
7.7
189
Not enough data
8.0
203
Not enough data
8.3
236
Not enough data
Integration
8.2
242
Not enough data
7.8
202
Not enough data
7.1
153
Not enough data
Agentic AI - Billing
6.9
6
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Maintenance
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Device Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Tracking
9.3
926
Not enough data
9.1
889
Not enough data
9.0
806
Not enough data
Client Invoicing
8.4
701
Not enough data
7.7
357
Not enough data
8.3
534
Not enough data
Mobile Time Tracking
9.1
772
Not enough data
Administration
8.4
692
Not enough data
8.4
693
Not enough data
8.0
547
Not enough data
8.0
416
Not enough data
8.7
784
Not enough data
Platform
8.4
825
Not enough data
8.1
518
Not enough data
7.6
341
Not enough data
8.8
796
Not enough data
8.2
577
Not enough data
7.7
361
Not enough data
Categories
Categories
Shared Categories
BigTime and SuperOps are categorized as Professional Services Automation
Unique Categories
BigTime is categorized as Project Management, Billing, Expense Management, Time Tracking, and Resource Management
Reviews
Reviewers' Company Size
BigTime
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SuperOps
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Accounting
13.7%
Architecture & Planning
10.3%
Civil Engineering
9.6%
Information Technology and Services
6.4%
Consulting
5.6%
Other
54.5%
Information Technology and Services
45.7%
Computer & Network Security
23.3%
Computer Networking
5.4%
Education Management
3.1%
Consulting
2.3%
Other
20.2%
Discussions
we need an outside bookkeeping VA to do basic things we don't have time skill to do - any referals??
2 Comments
JS
I've been using the software since 2017. I also work virtually as a consultant in Finance. I'm happy to discuss my qualifications. Please let me know if...Read more
How do I show a credit for an invoice that was paid in a previous cycle?
1 Comment
TA
Hi, to the best of my knowledge, BigTime can't handle this kind of transaction.
Traditionally, this would be handled by the accounting package and issued...Read more
SuperOps has no discussions with answers
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