# BigTime, ConnectWise PSA vs ManageEngine ServiceDesk Plus Comparison

| | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Star Rating** | 4.5 out of 5 | 3.9 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 1,687 | 525 | 249 | 
| **Largest Market Segment** | Small-Business (78.2% of reviews) | Small-Business (67.1% of reviews) | Mid-Market (59.8% of reviews) | 
| **Entry Level Price** | $20.00 1 user Per Month | No pricing available | Starts at $1195  (For 10 technicians annually) | 

---
## Top Pros & Cons

### BigTime

Pros:
- Ease of Use (102 reviews)
- Time Tracking (76 reviews)

Cons:
- Missing Features (22 reviews)
- Manual Entry (16 reviews)

### ConnectWise PSA

Pros:
- Ease of Use (36 reviews)
- Integration (21 reviews)

Cons:
- Learning Curve (24 reviews)
- Poor Customer Support (16 reviews)

### ManageEngine ServiceDesk Plus

Pros:
- Ease of Use (9 reviews)
- Features (8 reviews)

Cons:
- Complexity (4 reviews)
- Complex Setup (4 reviews)

---
## Ratings Comparison
| Rating | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
  | **Meets Requirements** | 8.8 (1406 reviews) | 8.3 (442 reviews) | 8.6 (221 reviews) | 
  | **Ease of Use** | 8.7 (1457 reviews) | 7.2 (449 reviews) | 8.5 (221 reviews) | 
  | **Ease of Setup** | 8.2 (987 reviews) | 6.2 (232 reviews) | 8.1 (162 reviews) | 
  | **Ease of Admin** | 8.6 (950 reviews) | 7.1 (214 reviews) | 8.4 (159 reviews) | 
  | **Quality of Support** | 9.2 (1304 reviews) | 7.3 (414 reviews) | 8.1 (205 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (949 reviews) | 7.4 (212 reviews) | 8.3 (151 reviews) | 
  | **Product Direction (% positive)** | 8.7 (1374 reviews) | 6.9 (433 reviews) | 8.1 (213 reviews) | 

---
## Pricing

### BigTime

#### Entry-Level Pricing

Plan: Essentials

Price: $20.00 1 user Per Month

Description: Deliver great work and get paid faster.

Key Features:
- Time Tracking
- Expense Management
- Project Management 

[Browse all 4 editions](https://www.g2.com/products/bigtime/pricing)

#### Free Trial

Yes

### ConnectWise PSA

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### ManageEngine ServiceDesk Plus

#### Entry-Level Pricing

Plan: Standard Edition help desk module

Price: Starts at $1195  (For 10 technicians annually)

Description: The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!

Key Features:
- Self service portal
- Incident management
- Active Directory integration

[Browse all 3 editions](https://www.g2.com/products/manageengine-servicedesk-plus/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **BigTime** | N/A | N/A |
| **ConnectWise PSA** | 7.3/10 | 169 |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Sales Force Automation

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Contact & Account Management** | Not enough data | 8.5 (137 reviews) ✓ Verified | Not enough data | 
| **Partner Relationship Mgmt. (PRM)** | Not enough data | 7.9 (95 reviews) ✓ Verified | Not enough data | 
| **Opportunity & Pipeline Mgmt.** | Not enough data | 7.8 (125 reviews) ✓ Verified | Not enough data | 
| **Task / Activity Management** | Not enough data | 8.3 (139 reviews) ✓ Verified | Not enough data | 
| **Territory & Quota Management** | Not enough data | 7.6 (101 reviews) ✓ Verified | Not enough data | 
| **Desktop Integration** | Not enough data | 8.3 (128 reviews) | Not enough data | 
| **Product & Price List Management** | Not enough data | 8.0 (114 reviews) ✓ Verified | Not enough data | 
| **Quote & Order Management** | Not enough data | 8.1 (114 reviews) ✓ Verified | Not enough data | 
| **Customer Contract Management** | Not enough data | 8.4 (124 reviews) ✓ Verified | Not enough data | 

#### Marketing Automation

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Email Marketing** | Not enough data | 7.3 (85 reviews) ✓ Verified | Not enough data | 
| **Campaign Management** | Not enough data | 7.2 (88 reviews) ✓ Verified | Not enough data | 
| **Lead Management** | Not enough data | 7.4 (94 reviews) ✓ Verified | Not enough data | 
| **Marketing ROI Analytics** | Not enough data | 7.4 (76 reviews) ✓ Verified | Not enough data | 

#### Customer Support

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Case Management** | Not enough data | 8.4 (127 reviews) | Not enough data | 
| **Customer Support Portal** | Not enough data | 7.6 (125 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | Not enough data | 7.7 (119 reviews) | Not enough data | 
| **Call Center Features** | Not enough data | 7.5 (82 reviews) | Not enough data | 
| **Support Analytics** | Not enough data | 7.9 (108 reviews) | Not enough data | 

#### Reporting & Analytics

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Reporting** | Not enough data | 7.5 (139 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | Not enough data | 7.3 (137 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | Not enough data | 7.5 (112 reviews) | Not enough data | 

#### Mobile & Social

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Social Collaboration Features** | Not enough data | Feature Not Available | Not enough data | 
| **Social Network Integration** | Not enough data | Feature Not Available | Not enough data | 
| **Mobile User Support** | Not enough data | 6.8 (95 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Customization** | Not enough data | 7.4 (81 reviews) | Not enough data | 
| **Workflow Capability** | Not enough data | 7.9 (86 reviews) | Not enough data | 
| **User, Role, and Access Management** | Not enough data | 8.2 (86 reviews) | Not enough data | 
| **Internationalization** | Not enough data | 7.6 (53 reviews) | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | 7.3 (57 reviews) | Not enough data | 
| **Document & Content Mgmt.** | Not enough data | 7.0 (74 reviews) | Not enough data | 
| **Performance and Reliability** | Not enough data | 8.0 (83 reviews) | Not enough data | 
| **Output Document Generation** | Not enough data | 7.3 (77 reviews) | Not enough data | 

#### Integration

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Data Import & Export Tools** | Not enough data | 7.7 (79 reviews) | Not enough data | 
| **Integration APIs** | Not enough data | 8.0 (78 reviews) | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | 8.5 (75 reviews) | Not enough data | 

#### Generative AI

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - CRM

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.1 (6 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 5.3 (6 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 6.1 (6 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 5.3 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 5.8 (6 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 5.3 (6 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 6.4 (6 reviews) | Not enough data | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **BigTime** | N/A | N/A |
| **ConnectWise PSA** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Email Marketing

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Building and Personalizing Emails** | Not enough data | Not enough data | Not enough data | 
| **Sending Outbound Emails** | Not enough data | Not enough data | Not enough data | 
| **Manage Email Deliverability** | Not enough data | Not enough data | Not enough data | 
| **Automated Email Responses** | Not enough data | Not enough data | Not enough data | 

#### Online Marketing

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Landing Pages and Forms** | Not enough data | Not enough data | Not enough data | 
| **Dynamic Content** | Not enough data | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | Not enough data | 
| **Mobile Optimized** | Not enough data | Not enough data | Not enough data | 
| **Search Tracking and Optimization** | Not enough data | Not enough data | Not enough data | 

#### Lead Management

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Marketing Lead Database** | Not enough data | Not enough data | Not enough data | 
| **Data Quality Management** | Not enough data | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | Not enough data | 
| **Lead Scoring and Grading** | Not enough data | Not enough data | Not enough data | 
| **Lead Nurturing** | Not enough data | Not enough data | Not enough data | 
| **Online Behavior Tracking** | Not enough data | Not enough data | Not enough data | 
| **Automated Alerts and Tasks** | Not enough data | Not enough data | Not enough data | 
| **CRM Lead Integration** | Not enough data | Not enough data | Not enough data | 

#### Campaign Management

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Program Management** | Not enough data | Not enough data | Not enough data | 
| **Event / Webinar Marketing** | Not enough data | Not enough data | Not enough data | 
| **Calendaring** | Not enough data | Not enough data | Not enough data | 
| **Budgeting** | Not enough data | Not enough data | Not enough data | 

#### Social

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Social Listening** | Not enough data | Not enough data | Not enough data | 
| **Social Sharing** | Not enough data | Not enough data | Not enough data | 
| **Social Campaigns** | Not enough data | Not enough data | Not enough data | 
| **Social Media Engagement** | Not enough data | Not enough data | Not enough data | 
| **Social Media Advertising** | Not enough data | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Basic Reporting** | Not enough data | Not enough data | Not enough data | 
| **Web Analytics** | Not enough data | Not enough data | Not enough data | 
| **ROI Analytics** | Not enough data | Not enough data | Not enough data | 
| **Revenue Analytics** | Not enough data | Not enough data | Not enough data | 
| **SEO / Keyword Analytics** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Customization ** | Not enough data | Not enough data | Not enough data | 
| **Workflow Capability** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 
| **Output Document Generation** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Integration

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Data Import & Export Tools** | Not enough data | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **BigTime** | N/A | N/A |
| **ConnectWise PSA** | 7.3/10 | 263 |
| **ManageEngine ServiceDesk Plus** | 8.1/10 | 38 |

#### Ticket and Case Management

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.6 (235 reviews) | 8.5 (32 reviews) | 
| **Ticket response user experience** | Not enough data | 8.3 (231 reviews) | 8.7 (33 reviews) | 
| **Workflow** | Not enough data | 8.3 (227 reviews) | 8.7 (33 reviews) | 
| **Response Automation** | Not enough data | 8.4 (214 reviews) | 8.9 (32 reviews) | 
| **SLA Management** | Not enough data | 8.1 (201 reviews) | 8.4 (33 reviews) | 
| **Attachments/Screencasts** | Not enough data | 7.7 (217 reviews) | 8.5 (33 reviews) | 
| **Ticket Collaboration** | Not enough data | 8.3 (225 reviews) | 8.6 (32 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.4 (167 reviews) | 8.1 (31 reviews) | 

#### Generative AI

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 6.3 (9 reviews) | 6.8 (13 reviews) | 
| **AI Text Summarization** | Not enough data | 6.1 (9 reviews) | 6.9 (13 reviews) | 

#### Agentic AI - Help Desk

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 4.4 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 4.4 (6 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 4.7 (6 reviews) | Not enough data | 

#### Communication Channels

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Customer Portal** | Not enough data | 7.6 (178 reviews) | 8.4 (32 reviews) | 
| **Email to Case** | Not enough data | 8.5 (212 reviews) | 9.1 (33 reviews) | 
| **Chat/Live Support** | Not enough data | 7.7 (137 reviews) | 7.9 (27 reviews) | 
| **Social Integration** | Not enough data | 7.1 (109 reviews) | 7.1 (24 reviews) | 
| **Voice** | Not enough data | 7.5 (77 reviews) | 6.5 (24 reviews) | 

#### Platform

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | 6.5 (85 reviews) | 7.5 (28 reviews) | 
| **Customization ** | Not enough data | 7.7 (96 reviews) | 7.9 (32 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.4 (105 reviews) | 8.5 (34 reviews) | 
| **Integration** | Not enough data | 7.8 (93 reviews) | 7.8 (31 reviews) | 
| **Reporting** | Not enough data | 7.5 (195 reviews) | 8.2 (34 reviews) | 
| **Dashboards** | Not enough data | 7.5 (203 reviews) | 8.3 (33 reviews) | 

### Expense Management

| Product | Score | Reviews |
|---|---|---|
| **BigTime** | 7.9/10 | 1074 |
| **ConnectWise PSA** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Expense Reports

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Ease of Creating Expense Reports** | 8.7 (522 reviews) | Not enough data | Not enough data | 
| **Bank / Credit Card Integration** | 7.8 (234 reviews) | Not enough data | Not enough data | 
| **Smart Categorization** | 8.0 (280 reviews) | Not enough data | Not enough data | 
| **Digital Receipt Management** | 8.5 (352 reviews) | Not enough data | Not enough data | 
| **Employee Reimbursement** | 8.6 (381 reviews) | Not enough data | Not enough data | 
| **Currency Conversions** | 7.4 (132 reviews) | Not enough data | Not enough data | 
| **Credit Card Integration** | 7.8 (210 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Expense Management

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

#### Travel Management

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Ease of Booking** | Feature Not Available | Not enough data | Not enough data | 
| **Itinerary Management** | Feature Not Available | Not enough data | Not enough data | 
| **Trip Notifications** | Feature Not Available | Not enough data | Not enough data | 
| **Advanced Integrations** | 7.9 (199 reviews) | Not enough data | Not enough data | 

#### Client Invoicing

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Invoice Creation and Delivery** | 8.4 (703 reviews) | Not enough data | Not enough data | 
| **Electronic Payments** | 7.8 (357 reviews) | Not enough data | Not enough data | 
| **Project Accounting / Revenue Recognition** | 8.3 (533 reviews) | Not enough data | Not enough data | 

#### Generative AI - Expense Management

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Image-to-Text** | Not enough data | Not enough data | Not enough data | 
| **Text Generation** | Not enough data | Not enough data | Not enough data | 
| **Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Mobile

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Receipt Capture** | 8.6 (350 reviews) | Not enough data | Not enough data | 
| **Mileage Tracking** | 8.4 (293 reviews) | Not enough data | Not enough data | 
| **Travel Itinerary and Flight Status Updates** | Feature Not Available | Not enough data | Not enough data | 

#### Platform

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Embedded AI / Machine Learning** | 6.9 (137 reviews) | Not enough data | Not enough data | 
| **Complex Approval Workflow** | 8.0 (280 reviews) | Not enough data | Not enough data | 

#### Administration

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **PCI Regulation Compliant** | 7.3 (117 reviews) | Not enough data | Not enough data | 

#### Administration

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Business Tool Integration** | 8.4 (692 reviews) | Not enough data | Not enough data | 
| **Workflow** | 8.4 (692 reviews) | Not enough data | Not enough data | 
| **Automated Reminders** | 8.0 (547 reviews) | Not enough data | Not enough data | 
| **Policy Compliance Management** | 8.0 (415 reviews) | Not enough data | Not enough data | 
| **User, Role, and Access Management** | 8.7 (783 reviews) | Not enough data | Not enough data | 

#### Platform

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Reporting** | 8.4 (825 reviews) | Not enough data | Not enough data | 
| **APIs / Integration** | 8.1 (517 reviews) | Not enough data | Not enough data | 
| **Internationalization** | 7.6 (340 reviews) | Not enough data | Not enough data | 
| **Performance and Reliability** | 8.8 (796 reviews) | Not enough data | Not enough data | 
| **Mobile User Support** | 8.2 (576 reviews) | Not enough data | Not enough data | 
| **Offline** | 7.8 (360 reviews) | Not enough data | Not enough data | 

### Project Management

| Product | Score | Reviews |
|---|---|---|
| **BigTime** | 7.8/10 | 400 |
| **ConnectWise PSA** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Tasks

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Creation & Assignment** | 8.6 (297 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Due Dates** | 8.4 (271 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Task Prioritization** | 8.0 (260 reviews) ✓ Verified | Not enough data | Not enough data | 
| **To-Do Lists** | 7.8 (241 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Dependencies** | 7.6 (218 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Mass Updates** | 7.9 (229 reviews) | Not enough data | Not enough data | 
| **Drag & Drop** | 7.7 (235 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Recurring Tasks** | 7.9 (232 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Projects

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Planning** | 8.1 (249 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Project Map** | 7.7 (228 reviews) ✓ Verified | Not enough data | Not enough data | 
| **GANTT** | 7.4 (215 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Calendar View** | 7.8 (228 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Views** | 7.8 (247 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Project Budgeting** | 8.3 (292 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Issue Tracking** | 7.5 (219 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Templates** | 7.9 (267 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Critical Path** | 7.5 (205 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Time & Expense** | 8.9 (334 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Methodologies** | 7.6 (197 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Resource Management

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Resource Definiton** | 7.8 (212 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Capacity** | 8.1 (238 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Scheduling** | 8.0 (243 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Project Monitoring

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Baselining / KPIs** | 7.8 (201 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Resource Allocation** | 7.8 (229 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Dashboards** | 8.2 (273 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Generative AI

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | Not enough data | 
| **AI Text Summarization** | 6.2 (64 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Project Management

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | 6.0 (5 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | 6.3 (5 reviews) | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **BigTime** | N/A | N/A |
| **ConnectWise PSA** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | 8.7/10 | 47 |

#### Administration

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Change Management** | Not enough data | Not enough data | 8.8 (39 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | Not enough data | 8.8 (38 reviews) ✓ Verified | 
| **Reports & Analytics** | Not enough data | Not enough data | 8.9 (39 reviews) ✓ Verified | 

#### Service Desk

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Help Desk** | Not enough data | Not enough data | 9.2 (42 reviews) ✓ Verified | 
| **Incident Reports** | Not enough data | Not enough data | 8.9 (41 reviews) ✓ Verified | 
| **Process Workflow** | Not enough data | Not enough data | 8.9 (41 reviews) ✓ Verified | 

#### Management

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Reporting** | Not enough data | Not enough data | 8.6 (38 reviews) ✓ Verified | 
| **Administration Console** | Not enough data | Not enough data | 8.6 (35 reviews) ✓ Verified | 
| **Access Management** | Not enough data | Not enough data | 8.6 (35 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | Not enough data | 8.7 (36 reviews) ✓ Verified | 
| **Policy Dictation** | Not enough data | Not enough data | 8.1 (34 reviews) ✓ Verified | 

#### Functionality

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Ticketing System** | Not enough data | Not enough data | 9.1 (39 reviews) ✓ Verified | 
| **Performance Logging** | Not enough data | Not enough data | 8.5 (38 reviews) ✓ Verified | 
| **Alerting** | Not enough data | Not enough data | 8.8 (36 reviews) ✓ Verified | 
| **Automation** | Not enough data | Not enough data | 8.5 (39 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Resource Management

| Product | Score | Reviews |
|---|---|---|
| **BigTime** | 7.7/10 | 65 |
| **ConnectWise PSA** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Planning

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Resource Definiton** | 7.5 (46 reviews) | Not enough data | Not enough data | 
| **Capacity** | 7.8 (53 reviews) | Not enough data | Not enough data | 
| **Scheduling** | 7.8 (51 reviews) | Not enough data | Not enough data | 

#### Optimization

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Performance** | 7.9 (55 reviews) | Not enough data | Not enough data | 
| **Forecasting** | 7.6 (51 reviews) | Not enough data | Not enough data | 
| **Corrections** | 7.3 (49 reviews) | Not enough data | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **BigTime** | N/A | N/A |
| **ConnectWise PSA** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | 8.4/10 | 34 |

#### Monitoring

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Constant Monitoring** | Not enough data | Not enough data | 8.9 (29 reviews) ✓ Verified | 
| **Timely Alerts** | Not enough data | Not enough data | 9.2 (30 reviews) ✓ Verified | 
| **TIcket Accuracy** | Not enough data | Not enough data | 9.1 (31 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | Not enough data | 6.4 (6 reviews) | 

#### Management Tools

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Ticket Assignment** | Not enough data | Not enough data | 9.2 (32 reviews) ✓ Verified | 
| **Standardization** | Not enough data | Not enough data | 8.7 (30 reviews) ✓ Verified | 
| **Lifecycle Visualization** | Not enough data | Not enough data | 8.9 (29 reviews) ✓ Verified | 

#### Generative AI

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.6 (12 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.6 (12 reviews) | 

#### Agentic AI - Incident Management

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **BigTime** | 8.0/10 | 237 |
| **ConnectWise PSA** | 6.4/10 | 52 |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Customer Management

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Customer Profiles** | 8.5 (120 reviews) ✓ Verified | 7.3 (48 reviews) | Not enough data | 
| **Sales** | 8.0 (82 reviews) ✓ Verified | 6.9 (49 reviews) | Not enough data | 
| **Marketing** | 7.5 (70 reviews) ✓ Verified | 5.7 (44 reviews) | Not enough data | 
| **Client Portal** | 7.9 (84 reviews) ✓ Verified | 6.7 (51 reviews) | Not enough data | 

#### Project Management

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Project Planning** | 8.2 (108 reviews) ✓ Verified | 6.6 (49 reviews) | Not enough data | 
| **Project Tracking** | 8.7 (160 reviews) ✓ Verified | 6.6 (49 reviews) | Not enough data | 
| **Resource Definition** | 8.1 (98 reviews) ✓ Verified | 6.6 (48 reviews) | Not enough data | 
| **Resource Management** | 8.3 (107 reviews) ✓ Verified | 7.2 (50 reviews) | Not enough data | 

#### Accounting

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Revenue Recognition** | 8.2 (101 reviews) | 6.7 (48 reviews) | Not enough data | 
| **Invoice Management** | 8.5 (120 reviews) ✓ Verified | 7.3 (49 reviews) | Not enough data | 
| **Payments** | 7.9 (98 reviews) | 6.8 (47 reviews) | Not enough data | 
| **Project Accounting** | 8.4 (122 reviews) ✓ Verified | 6.6 (44 reviews) | Not enough data | 
| **Budget Tracking** | 8.6 (128 reviews) ✓ Verified | 6.5 (44 reviews) | Not enough data | 

#### Portfolio Management

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Portfolio Definition** | 8.0 (81 reviews) | 6.1 (44 reviews) | Not enough data | 
| **Portfolio Performance** | 8.2 (80 reviews) | 6.0 (43 reviews) | Not enough data | 
| **Risk** | 7.7 (74 reviews) | 6.1 (43 reviews) | Not enough data | 
| **Portfolio Mix** | 8.1 (73 reviews) | 6.2 (42 reviews) | Not enough data | 

#### Analytics

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Forecasting** | 8.3 (91 reviews) ✓ Verified | 6.0 (44 reviews) | Not enough data | 
| **Reporting** | 8.4 (158 reviews) ✓ Verified | 6.6 (49 reviews) | Not enough data | 
| **KPIs** | 8.1 (80 reviews) ✓ Verified | 6.1 (47 reviews) | Not enough data | 

#### Administration

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Standard Integrations** | 8.2 (114 reviews) ✓ Verified | 7.2 (49 reviews) | Not enough data | 
| **Workflow** | 8.1 (132 reviews) ✓ Verified | 7.5 (50 reviews) | Not enough data | 
| **Access Management** | 8.3 (113 reviews) ✓ Verified | 7.4 (47 reviews) | Not enough data | 

#### Platform

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **APIs** | 8.2 (80 reviews) ✓ Verified | 7.0 (45 reviews) | Not enough data | 
| **Internationalization** | 8.0 (68 reviews) ✓ Verified | 6.2 (42 reviews) | Not enough data | 
| **Performance and Reliability** | 8.6 (154 reviews) ✓ Verified | 6.9 (48 reviews) | Not enough data | 
| **Mobile** | 7.8 (116 reviews) ✓ Verified | 5.6 (46 reviews) | Not enough data | 
| **Offline Access** | 7.4 (74 reviews) ✓ Verified | 4.8 (43 reviews) | Not enough data | 

#### Generative AI

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **AI Text Generation** | 6.5 (9 reviews) | 4.2 (28 reviews) | Not enough data | 
| **AI Text Summarization** | 6.5 (9 reviews) | 4.3 (28 reviews) | Not enough data | 

#### Artificial Intelligence - Professional Services Automation

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Predictive Forecasting** | Not enough data | Not enough data | Not enough data | 
| **Smart task suggestions** | Not enough data | Not enough data | Not enough data | 
| **Automated workflows** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Professional Services Automation

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Billing

| Product | Score | Reviews |
|---|---|---|
| **BigTime** | 7.8/10 | 319 |
| **ConnectWise PSA** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Bill Generation

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Templates** | 8.0 (242 reviews) | Not enough data | Not enough data | 
| **Digital Billing** | 8.4 (217 reviews) | Not enough data | Not enough data | 
| **Recurring Billing** | 7.7 (175 reviews) | Not enough data | Not enough data | 

#### Bill Processing

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Consolidation** | 7.7 (188 reviews) | Not enough data | Not enough data | 
| **Batch Invoicing** | 8.0 (202 reviews) | Not enough data | Not enough data | 
| **Management** | 8.3 (235 reviews) | Not enough data | Not enough data | 

#### Integration

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Accounting** | 8.2 (241 reviews) | Not enough data | Not enough data | 
| **Payments** | 7.8 (201 reviews) | Not enough data | Not enough data | 
| **ERP** | 7.1 (152 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Billing

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.9 (6 reviews) | Not enough data | Not enough data | 

### Accounting & Finance

| Product | Score | Reviews |
|---|---|---|
| **BigTime** | N/A | N/A |
| **ConnectWise PSA** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Agentic AI - Accounting & Finance

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **BigTime** | N/A | N/A |
| **ConnectWise PSA** | 6.3/10 | 12 |
| **ManageEngine ServiceDesk Plus** | 8.2/10 | 113 |

#### Incident Management

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Automate Ticket Routing** | Not enough data | 7.6 (11 reviews) | 8.7 (95 reviews) | 
| **Ticket Prioritization** | Not enough data | 7.3 (11 reviews) | 8.6 (95 reviews) | 
| **Ticket Notifications** | Not enough data | 8.5 (11 reviews) | 8.8 (99 reviews) | 
| **Knowledge Base** | Not enough data | 7.0 (11 reviews) | 7.9 (91 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | 6.4 (12 reviews) | 8.1 (89 reviews) | 

#### Reporting

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Dashboards** | Not enough data | 7.3 (11 reviews) | 8.3 (95 reviews) | 
| **Time Tracking** | Not enough data | 7.7 (11 reviews) | 8.5 (86 reviews) | 
| **Surveys** | Not enough data | 6.5 (11 reviews) | 8.0 (74 reviews) | 

#### Access & Usability

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Mobile** | Not enough data | 6.5 (10 reviews) | 7.2 (75 reviews) | 
| **Self Service** | Not enough data | 7.8 (9 reviews) | 8.1 (81 reviews) | 
| **Active Directory** | Not enough data | 6.7 (9 reviews) | 8.6 (91 reviews) | 
| **Multi-Channel Access** | Not enough data | 6.7 (9 reviews) | 7.9 (69 reviews) | 

#### Agentic AI - Service Desk

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 4.2 (6 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 6.1 (6 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 5.0 (6 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 4.7 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 4.2 (6 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 4.4 (6 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 4.7 (6 reviews) | Not enough data | 

### Time Tracking

| Product | Score | Reviews |
|---|---|---|
| **BigTime** | 8.3/10 | 1090 |
| **ConnectWise PSA** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Time Tracking

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Ease of Completing Timesheets** | 9.3 (932 reviews) | Not enough data | Not enough data | 
| **Tracking Time to Project/Task** | 9.1 (896 reviews) | Not enough data | Not enough data | 
| **Billable Time Rate Management** | 9.0 (809 reviews) | Not enough data | Not enough data | 

#### Client Invoicing

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Invoice Creation and Delivery** | 8.4 (703 reviews) | Not enough data | Not enough data | 
| **Electronic Payments** | 7.8 (357 reviews) | Not enough data | Not enough data | 
| **Project Accounting / Revenue Recognition** | 8.3 (533 reviews) | Not enough data | Not enough data | 

#### Mobile Time Tracking

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Time Tracking** | 9.1 (775 reviews) | Not enough data | Not enough data | 

#### Administration

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Business Tool Integration** | 8.4 (692 reviews) | Not enough data | Not enough data | 
| **Workflow** | 8.4 (692 reviews) | Not enough data | Not enough data | 
| **Automated Reminders** | 8.0 (547 reviews) | Not enough data | Not enough data | 
| **Policy Compliance Management** | 8.0 (415 reviews) | Not enough data | Not enough data | 
| **User, Role, and Access Management** | 8.7 (783 reviews) | Not enough data | Not enough data | 

#### Platform

| Feature | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Reporting** | 8.4 (825 reviews) | Not enough data | Not enough data | 
| **APIs / Integration** | 8.1 (517 reviews) | Not enough data | Not enough data | 
| **Internationalization** | 7.6 (340 reviews) | Not enough data | Not enough data | 
| **Performance and Reliability** | 8.8 (796 reviews) | Not enough data | Not enough data | 
| **Mobile User Support** | 8.2 (576 reviews) | Not enough data | Not enough data | 
| **Offline** | 7.8 (360 reviews) | Not enough data | Not enough data | 

---
## Categories

**Unique to BigTime (6):** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation), [Project Management Software](https://www.g2.com/categories/project-management), [Billing Software](https://www.g2.com/categories/billing), [Expense Management Software](https://www.g2.com/categories/expense-management), [Time Tracking Software](https://www.g2.com/categories/time-tracking-software), [Resource Management Software](https://www.g2.com/categories/resource-management)

**Unique to ConnectWise PSA (5):** [CRM Software](https://www.g2.com/categories/crm), [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation)

**Unique to ManageEngine ServiceDesk Plus (4):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk), [Incident Management Software](https://www.g2.com/categories/incident-management), [Help Desk Software](https://www.g2.com/categories/help-desk)


---
## Reviewer Demographics

### By Company Size

| Segment | BigTime | ConnectWise PSA | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Small-Business** | 78.2% | 67.1% | 8.7% | 
| **Mid-Market** | 18.8% | 26.9% | 59.8% | 
| **Enterprise** | 2.9% | 6.0% | 31.5% | 

### By Industry

#### BigTime

- **Accounting:** 13.7%
- **Architecture & Planning:** 10.4%
- **Civil Engineering:** 9.6%
- **Information Technology and Services:** 6.5%
- **Consulting:** 5.8%
- **Management Consulting:** 5.5%
- **Financial Services:** 3.9%
- **Environmental Services:** 3.8%
- **Public Relations and Communications:** 3.5%
- **Computer Software:** 3.4%
- **Other:** 34.0%

#### ConnectWise PSA

- **Information Technology and Services:** 59.0%
- **Computer & Network Security:** 9.0%
- **Computer Networking:** 5.4%
- **Computer Software:** 4.2%
- **Telecommunications:** 3.2%
- **Marketing and Advertising:** 2.4%
- **Accounting:** 2.2%
- **Non-Profit Organization Management:** 1.0%
- **Consulting:** 1.0%
- **Computer Hardware:** 0.8%
- **Other:** 11.8%

#### ManageEngine ServiceDesk Plus

- **Information Technology and Services:** 18.8%
- **Hospital & Health Care:** 5.0%
- **Financial Services:** 5.0%
- **Oil & Energy:** 4.2%
- **Computer & Network Security:** 2.9%
- **Health, Wellness and Fitness:** 2.9%
- **Computer Software:** 2.5%
- **Education Management:** 2.5%
- **Non-Profit Organization Management:** 2.1%
- **Hospitality:** 2.1%
- **Other:** 52.1%

---
## Alternatives

### Alternatives to BigTime

- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (554 reviews)
- [BQE CORE](https://www.g2.com/products/core-bqe-software-inc/reviews) — 4.3/5 stars (449 reviews)
- [Scoro](https://www.g2.com/products/scoro/reviews) — 4.5/5 stars (495 reviews)
- [Avaza](https://www.g2.com/products/avaza/reviews) — 4.5/5 stars (384 reviews)
- [Kantata Professional Services Automation (formerly Mavenlink+ Kimble)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) — 4.2/5 stars (1512 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (711 reviews)
- [Ruddr Professional Services Automation](https://www.g2.com/products/ruddr-professional-services-automation/reviews) — 4.6/5 stars (336 reviews)
- [Deltek Replicon Time](https://www.g2.com/products/deltek-replicon-time/reviews) — 4.3/5 stars (789 reviews)
- [Paymo](https://www.g2.com/products/paymo/reviews) — 4.6/5 stars (594 reviews)
- [FreshBooks](https://www.g2.com/products/freshbooks/reviews) — 4.5/5 stars (973 reviews)

### Alternatives to ConnectWise PSA

- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (588 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (554 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25794 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13805 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (711 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1862 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6937 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)

### Alternatives to ManageEngine ServiceDesk Plus

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1862 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)
- [SolarWinds Web Help Desk](https://www.g2.com/products/solarwinds-web-help-desk/reviews) — 3.9/5 stars (60 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1141 reviews)
- [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 3.9/5 stars (214 reviews)

---
## Top Discussions

### BigTime

- Title: [we need an outside bookkeeping VA to do basic things we don't have time skill to do - any referals??](https://www.g2.com/discussions/we-need-an-outside-bookkeeping-va-to-do-basic-things-we-don-t-have-time-skill-to-do-any-referals) — 2 comments, 2 upvotes
  > **Top comment:** "I've been using the software since 2017.  I also work virtually as a consultant in Finance.  I'm happy to discuss my qualifications.  Please let me know if..."
- Title: [What is BigTime used for?](https://www.g2.com/discussions/what-is-bigtime-used-for) — 1 comment, 1 upvote
  > **Top comment:** "As an architectural business, we use Big Time to log our time, usually in 15 minute intervals, showing how much time was spend on each task, for each phase,..."
- Title: [Does anyone have tips for how they use task tracking in BigTime?](https://www.g2.com/discussions/does-anyone-have-tips-for-how-they-use-task-tracking-in-bigtime) — 1 comment, 1 upvote
  > **Top comment:** " I utilize the workflow alot of task tracking.  This feature helps manage task, see where they are in their life cycle and even drill down to the employee. ..."
- Title: [I saved screen prints for validation on this survey but the Upload function was not working properly](https://www.g2.com/discussions/25185-i-saved-screen-prints-for-validation-on-this-survey-but-the-upload-function-was-not-working-properly) — 1 comment, 1 upvote
  > **Top comment:** "Not familiar with creating a Screen Print within this application and therefore unable to meet this unusual request.  There should be an option for a PDF..."
- Title: [Are you working on the mobile app issues?](https://www.g2.com/discussions/are-you-working-on-the-mobile-app-issues) — 1 comment, 1 upvote
  > **Top comment:** "No only Online"

### ConnectWise PSA

- Title: [What applications does this tie to in order to maximimize use of other programs?](https://www.g2.com/discussions/what-applications-does-this-tie-to-in-order-to-maximimize-use-of-other-programs) — 1 comment, 1 upvote
  > **Top comment:** "I am not familiar with the programs you mention, but we somehow integrated with Hubspot for our sales and marketing teams. I was not part of the integration..."

### ManageEngine ServiceDesk Plus

- Title: [What is ManageEngine ServiceDesk Plus used for?](https://www.g2.com/discussions/what-is-manageengine-servicedesk-plus-used-for) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/bigtime-vs-connectwise-psa-vs-manageengine-servicedesk-plus)