Compare BigTime and ConnectWise PSA 
At a Glance
Market Segments
Small-Business (78.5% of reviews)
Small-Business (67.0% of reviews)
Entry-Level Pricing
$20.00 1 user Per Month
No pricing available
BigTime
Star Rating
(1,657)4.5 out of 5
Market Segments
Small-Business (78.5% of reviews)
Pros & Cons
Entry-Level Pricing
$20.00 1 user Per Month
Browse all 4 pricing plansConnectWise PSA
Star Rating
(518)3.9 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ConnectWise PSASummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that BigTime excels in user-friendliness, with many users appreciating its intuitive interface that allows for quick time entry and easy task switching. This is highlighted by feedback mentioning how the timesheet view helps users see all their entries for the week in one place, making edits simple and efficient.
- Users say that ConnectWise PSA offers a high level of customization, which can be a double-edged sword. While some appreciate the ability to tailor the platform to their specific needs, others note that it requires careful setup from the start to avoid configuration challenges.
- Reviewers mention that BigTime's support quality is notably high, with a score reflecting its responsiveness and helpful resources. Users have highlighted easy access to tips, webinars, and a knowledge base, which enhances their overall experience.
- According to verified reviews, ConnectWise PSA has a robust integration ecosystem, making it easy to connect with other systems. Users have praised its all-in-one platform capabilities, particularly for billing and invoicing, which can streamline operations for small businesses.
- G2 reviewers indicate that BigTime's implementation process is smooth and quick, with users noting that it only takes a few seconds to enter time for projects. This ease of setup contributes to a more efficient day-to-day workflow compared to ConnectWise PSA, which has received feedback about a steeper learning curve.
- Users report that while ConnectWise PSA has strong project management features, such as resource management and project tracking, BigTime outshines it in these areas with higher ratings, making it a more reliable choice for users focused on effective project planning and execution.
Pricing
Entry-Level Pricing
BigTime
Essentials
$20.00
1 user Per Month
Deliver great work and get paid faster.
- Time Tracking
- Expense Management
- Project Management
ConnectWise PSA
No pricing availableFree Trial
BigTime
Free Trial is available
ConnectWise PSA
No trial information availableRatings
Meets Requirements
8.8
1,384
8.3
436
Ease of Use
8.7
1,433
7.2
443
Ease of Setup
8.2
970
6.2
226
Ease of Admin
8.7
935
7.1
214
Quality of Support
9.2
1,288
7.3
408
Has the product been a good partner in doing business?
9.1
934
7.4
212
Product Direction (% positive)
8.7
1,353
6.9
427
Features by Category
Sales Force Automation
Not enough data
8.5
137
|
Verified
Not enough data
7.9
95
|
Verified
Not enough data
7.8
125
|
Verified
Not enough data
8.3
139
|
Verified
Not enough data
7.6
101
|
Verified
Not enough data
8.3
128
Not enough data
8.0
114
|
Verified
Not enough data
8.1
114
|
Verified
Not enough data
8.4
124
|
Verified
Marketing Automation
Not enough data
7.3
85
|
Verified
Not enough data
7.2
88
|
Verified
Not enough data
7.4
94
|
Verified
Not enough data
7.4
76
|
Verified
Customer Support
Not enough data
8.4
127
Not enough data
7.6
125
|
Verified
Not enough data
7.7
119
Not enough data
7.5
82
Not enough data
7.9
108
Reporting & Analytics
Not enough data
7.5
139
|
Verified
Not enough data
7.3
137
|
Verified
Not enough data
7.5
112
Mobile & Social
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.8
95
|
Verified
Platform
Not enough data
7.4
81
Not enough data
7.9
86
Not enough data
8.2
86
Not enough data
7.6
53
Not enough data
7.3
57
Not enough data
7.0
74
Not enough data
8.0
83
Not enough data
7.3
77
Integration
Not enough data
7.7
79
Not enough data
8.0
78
Not enough data
8.5
75
Generative AI
Not enough data
Not enough data
Agentic AI - CRM
Not enough data
6.1
6
Not enough data
5.3
6
Not enough data
6.1
6
Not enough data
5.3
6
Not enough data
5.8
6
Not enough data
5.3
6
Not enough data
6.4
6
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
Not enough data
8.5
232
Not enough data
8.3
229
Not enough data
8.3
224
Not enough data
8.4
214
Not enough data
8.1
201
Not enough data
7.8
216
Not enough data
8.3
224
Not enough data
8.4
167
Generative AI
Not enough data
6.3
9
Not enough data
6.1
9
Agentic AI - Help Desk
Not enough data
4.4
6
Not enough data
4.4
6
Not enough data
4.7
6
Communication Channels
Not enough data
7.6
178
Not enough data
8.5
212
Not enough data
7.7
136
Not enough data
7.1
109
Not enough data
7.5
77
Platform
Not enough data
6.5
85
Not enough data
7.7
96
Not enough data
8.4
104
Not enough data
7.8
88
Not enough data
7.5
195
Not enough data
7.5
203
Expense Reports
8.7
520
Not enough data
7.8
234
Not enough data
8.0
279
Not enough data
8.5
351
Not enough data
8.6
381
Not enough data
7.4
132
Not enough data
7.8
210
Not enough data
Agentic AI - Expense Management
Not enough data
Not enough data
Not enough data
Not enough data
Travel Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
199
Not enough data
Client Invoicing
8.4
702
Not enough data
7.7
357
Not enough data
8.3
534
Not enough data
Mobile
8.6
349
Not enough data
8.4
292
Not enough data
Feature Not Available
Not enough data
Platform
6.9
137
Not enough data
8.0
280
Not enough data
Administration
7.3
117
Not enough data
Administration
8.4
692
Not enough data
8.4
693
Not enough data
8.1
548
Not enough data
8.0
416
Not enough data
8.7
784
Not enough data
Platform
8.4
826
Not enough data
8.1
518
Not enough data
7.6
341
Not enough data
8.8
796
Not enough data
8.2
577
Not enough data
7.7
361
Not enough data
Tasks
8.6
297
|
Verified
Not enough data
8.4
271
|
Verified
Not enough data
8.0
260
|
Verified
Not enough data
7.8
241
|
Verified
Not enough data
7.6
218
|
Verified
Not enough data
7.9
229
Not enough data
7.7
235
|
Verified
Not enough data
7.9
232
|
Verified
Not enough data
Projects
8.1
249
|
Verified
Not enough data
7.7
228
|
Verified
Not enough data
7.4
215
|
Verified
Not enough data
7.8
228
|
Verified
Not enough data
7.8
247
|
Verified
Not enough data
8.3
291
|
Verified
Not enough data
7.5
219
|
Verified
Not enough data
7.9
267
|
Verified
Not enough data
7.5
205
|
Verified
Not enough data
8.9
332
|
Verified
Not enough data
7.6
197
|
Verified
Not enough data
Resource Management
7.8
212
|
Verified
Not enough data
8.1
238
|
Verified
Not enough data
8.0
243
|
Verified
Not enough data
Project Monitoring
7.8
201
|
Verified
Not enough data
7.8
229
|
Verified
Not enough data
8.2
273
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
6.2
64
Not enough data
Agentic AI - Project Management
Not enough data
Not enough data
Not enough data
Not enough data
6.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.3
5
Not enough data
Planning
7.5
46
Not enough data
7.8
53
Not enough data
7.8
51
Not enough data
Optimization
7.9
55
Not enough data
7.6
51
Not enough data
7.3
49
Not enough data
Customer Management
8.5
121
|
Verified
7.3
48
8.0
83
|
Verified
6.9
49
7.5
71
|
Verified
5.7
44
7.9
84
|
Verified
6.7
51
Project Management
8.2
109
|
Verified
6.6
49
8.7
154
|
Verified
6.6
49
8.1
99
|
Verified
6.6
48
8.3
108
|
Verified
7.2
50
Accounting
8.2
102
6.7
48
8.6
120
|
Verified
7.3
49
8.0
98
6.8
47
8.4
123
|
Verified
6.6
44
8.6
128
|
Verified
6.5
44
Portfolio Management
8.0
82
6.1
44
8.2
81
6.0
43
7.7
75
6.1
43
8.1
74
6.2
42
Analytics
8.2
92
|
Verified
6.0
44
8.4
151
|
Verified
6.6
49
8.1
81
|
Verified
6.1
47
Administration
8.2
114
|
Verified
7.2
49
8.1
131
|
Verified
7.5
50
8.3
114
|
Verified
7.4
47
Platform
8.2
81
|
Verified
7.0
45
8.0
69
|
Verified
6.2
42
8.6
148
|
Verified
6.9
48
7.8
116
|
Verified
5.6
46
7.4
75
|
Verified
4.8
43
Generative AI
6.5
9
4.2
28
6.5
9
4.3
28
Artificial Intelligence - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Bill Generation
8.0
243
Not enough data
8.4
217
Not enough data
7.7
176
Not enough data
Bill Processing
7.7
189
Not enough data
8.0
203
Not enough data
8.3
236
Not enough data
Integration
8.2
242
Not enough data
7.8
202
Not enough data
7.1
153
Not enough data
Agentic AI - Billing
6.9
6
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Incident Management
Not enough data
7.6
11
Not enough data
7.3
11
Not enough data
8.5
11
Not enough data
7.0
11
Not enough data
6.5
11
Reporting
Not enough data
7.3
11
Not enough data
7.7
11
Not enough data
6.5
11
Access & Usability
Not enough data
6.5
10
Not enough data
7.8
9
Not enough data
6.7
9
Not enough data
6.7
9
Agentic AI - Service Desk
Not enough data
4.2
6
Not enough data
6.1
6
Not enough data
5.0
6
Not enough data
4.7
6
Not enough data
4.2
6
Not enough data
4.4
6
Not enough data
4.7
6
Time Tracking
9.3
927
Not enough data
9.1
890
Not enough data
9.0
807
Not enough data
Client Invoicing
8.4
702
Not enough data
7.7
357
Not enough data
8.3
534
Not enough data
Mobile Time Tracking
9.1
773
Not enough data
Administration
8.4
692
Not enough data
8.4
693
Not enough data
8.1
548
Not enough data
8.0
416
Not enough data
8.7
784
Not enough data
Platform
8.4
826
Not enough data
8.1
518
Not enough data
7.6
341
Not enough data
8.8
796
Not enough data
8.2
577
Not enough data
7.7
361
Not enough data
Categories
Categories
Shared Categories
BigTime and ConnectWise PSA are categorized as Professional Services Automation
Unique Categories
BigTime is categorized as Project Management, Billing, Expense Management, Time Tracking, and Resource Management
Reviews
Reviewers' Company Size
BigTime
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ConnectWise PSA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Accounting
13.7%
Architecture & Planning
10.3%
Civil Engineering
9.6%
Information Technology and Services
6.4%
Consulting
5.6%
Other
54.4%
Information Technology and Services
59.5%
Computer & Network Security
8.3%
Computer Networking
5.5%
Computer Software
4.3%
Telecommunications
3.2%
Other
19.2%
Discussions
we need an outside bookkeeping VA to do basic things we don't have time skill to do - any referals??
2 Comments
JS
I've been using the software since 2017. I also work virtually as a consultant in Finance. I'm happy to discuss my qualifications. Please let me know if...Read more
How do I show a credit for an invoice that was paid in a previous cycle?
1 Comment
TA
Hi, to the best of my knowledge, BigTime can't handle this kind of transaction.
Traditionally, this would be handled by the accounting package and issued...Read more
What applications does this tie to in order to maximimize use of other programs?
1 Comment
GG
I am not familiar with the programs you mention, but we somehow integrated with Hubspot for our sales and marketing teams. I was not part of the integration...Read more
ConnectWise PSA has no more discussions with answers
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