# BigTime vs ConnectWise PSA Comparison
---
## AI Generated Summary
- **G2 reviewers report** that BigTime excels in user-friendliness, with many users appreciating its intuitive interface that allows for quick time entry and easy task switching. This is highlighted by feedback mentioning how the timesheet view helps users see all their entries for the week in one place, making edits simple and efficient.
- **Users say** that ConnectWise PSA offers a high level of customization, which can be a double-edged sword. While some appreciate the ability to tailor the platform to their specific needs, others note that it requires careful setup from the start to avoid configuration challenges.
- **Reviewers mention** that BigTime's support quality is notably high, with a score reflecting its responsiveness and helpful resources. Users have highlighted easy access to tips, webinars, and a knowledge base, which enhances their overall experience.
- **According to verified reviews** , ConnectWise PSA has a robust integration ecosystem, making it easy to connect with other systems. Users have praised its all-in-one platform capabilities, particularly for billing and invoicing, which can streamline operations for small businesses.
- **G2 reviewers indicate** that BigTime's implementation process is smooth and quick, with users noting that it only takes a few seconds to enter time for projects. This ease of setup contributes to a more efficient day-to-day workflow compared to ConnectWise PSA, which has received feedback about a steeper learning curve.
- **Users report** that while ConnectWise PSA has strong project management features, such as resource management and project tracking, BigTime outshines it in these areas with higher ratings, making it a more reliable choice for users focused on effective project planning and execution.



| | BigTime | ConnectWise PSA | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 3.9 out of 5 | 
| **Total Reviews** | 1,687 | 525 | 
| **Largest Market Segment** | Small-Business (78.2% of reviews) | Small-Business (67.1% of reviews) | 
| **Entry Level Price** | $20.00 1 user Per Month | No pricing available | 

---
## Top Pros & Cons

### BigTime

Pros:
- Ease of Use (111 reviews)
- Time Tracking (87 reviews)

Cons:
- Missing Features (24 reviews)
- Time-Consuming (19 reviews)

### ConnectWise PSA

Pros:
- Ease of Use (36 reviews)
- Integration (21 reviews)

Cons:
- Learning Curve (24 reviews)
- Poor Customer Support (16 reviews)

---
## Ratings Comparison
| Rating | BigTime | ConnectWise PSA | 
|---|---|---|
  | **Meets Requirements** | 8.8 (1406 reviews) | 8.3 (442 reviews) | 
  | **Ease of Use** | 8.7 (1457 reviews) | 7.2 (449 reviews) | 
  | **Ease of Setup** | 8.2 (987 reviews) | 6.2 (232 reviews) | 
  | **Ease of Admin** | 8.6 (950 reviews) | 7.1 (214 reviews) | 
  | **Quality of Support** | 9.2 (1304 reviews) | 7.3 (414 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (949 reviews) | 7.4 (212 reviews) | 
  | **Product Direction (% positive)** | 8.7 (1374 reviews) | 6.9 (433 reviews) | 

---
## Pricing

### BigTime

#### Entry-Level Pricing

Plan: Essentials

Price: $20.00 1 user Per Month

Description: Deliver great work and get paid faster.

Key Features:
- Time Tracking
- Expense Management
- Project Management 

[Browse all 4 editions](https://www.g2.com/products/bigtime/pricing)

#### Free Trial

Yes

### ConnectWise PSA

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **BigTime** | N/A | N/A |
| **ConnectWise PSA** | 7.3/10 | 169 |

#### Sales Force Automation

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Contact & Account Management** | Not enough data | 8.5 (137 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | Not enough data | 7.9 (95 reviews) ✓ Verified | 
| **Opportunity & Pipeline Mgmt.** | Not enough data | 7.8 (125 reviews) ✓ Verified | 
| **Task / Activity Management** | Not enough data | 8.3 (139 reviews) ✓ Verified | 
| **Territory & Quota Management** | Not enough data | 7.6 (101 reviews) ✓ Verified | 
| **Desktop Integration** | Not enough data | 8.3 (128 reviews) | 
| **Product & Price List Management** | Not enough data | 8.0 (114 reviews) ✓ Verified | 
| **Quote & Order Management** | Not enough data | 8.1 (114 reviews) ✓ Verified | 
| **Customer Contract Management** | Not enough data | 8.4 (124 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Email Marketing** | Not enough data | 7.3 (85 reviews) ✓ Verified | 
| **Campaign Management** | Not enough data | 7.2 (88 reviews) ✓ Verified | 
| **Lead Management** | Not enough data | 7.4 (94 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | Not enough data | 7.4 (76 reviews) ✓ Verified | 

#### Customer Support

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Case Management** | Not enough data | 8.4 (127 reviews) | 
| **Customer Support Portal** | Not enough data | 7.6 (125 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | 7.7 (119 reviews) | 
| **Call Center Features** | Not enough data | 7.5 (82 reviews) | 
| **Support Analytics** | Not enough data | 7.9 (108 reviews) | 

#### Reporting & Analytics

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Reporting** | Not enough data | 7.5 (139 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 7.3 (137 reviews) ✓ Verified | 
| **Forecasting** | Not enough data | 7.5 (112 reviews) | 

#### Mobile & Social

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Social Collaboration Features** | Not enough data | Feature Not Available | 
| **Social Network Integration** | Not enough data | Feature Not Available | 
| **Mobile User Support** | Not enough data | 6.8 (95 reviews) ✓ Verified | 

#### Platform

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Customization** | Not enough data | 7.4 (81 reviews) | 
| **Workflow Capability** | Not enough data | 7.9 (86 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.2 (86 reviews) | 
| **Internationalization** | Not enough data | 7.6 (53 reviews) | 
| **Sandbox / Test Environments** | Not enough data | 7.3 (57 reviews) | 
| **Document & Content Mgmt.** | Not enough data | 7.0 (74 reviews) | 
| **Performance and Reliability** | Not enough data | 8.0 (83 reviews) | 
| **Output Document Generation** | Not enough data | 7.3 (77 reviews) | 

#### Integration

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | 7.7 (79 reviews) | 
| **Integration APIs** | Not enough data | 8.0 (78 reviews) | 
| **Breadth of Partner Applications** | Not enough data | 8.5 (75 reviews) | 

#### Generative AI

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - CRM

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.1 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 5.3 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 6.1 (6 reviews) | 
| **Adaptive Learning** | Not enough data | 5.3 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.8 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 5.3 (6 reviews) | 
| **Decision Making** | Not enough data | 6.4 (6 reviews) | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **BigTime** | N/A | N/A |
| **ConnectWise PSA** | N/A | N/A |

#### Email Marketing

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Building and Personalizing Emails** | Not enough data | Not enough data | 
| **Sending Outbound Emails** | Not enough data | Not enough data | 
| **Manage Email Deliverability** | Not enough data | Not enough data | 
| **Automated Email Responses** | Not enough data | Not enough data | 

#### Online Marketing

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Landing Pages and Forms** | Not enough data | Not enough data | 
| **Dynamic Content** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 
| **Mobile Optimized** | Not enough data | Not enough data | 
| **Search Tracking and Optimization** | Not enough data | Not enough data | 

#### Lead Management

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Marketing Lead Database** | Not enough data | Not enough data | 
| **Data Quality Management** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Lead Scoring and Grading** | Not enough data | Not enough data | 
| **Lead Nurturing** | Not enough data | Not enough data | 
| **Online Behavior Tracking** | Not enough data | Not enough data | 
| **Automated Alerts and Tasks** | Not enough data | Not enough data | 
| **CRM Lead Integration** | Not enough data | Not enough data | 

#### Campaign Management

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Program Management** | Not enough data | Not enough data | 
| **Event / Webinar Marketing** | Not enough data | Not enough data | 
| **Calendaring** | Not enough data | Not enough data | 
| **Budgeting** | Not enough data | Not enough data | 

#### Social

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Social Listening** | Not enough data | Not enough data | 
| **Social Sharing** | Not enough data | Not enough data | 
| **Social Campaigns** | Not enough data | Not enough data | 
| **Social Media Engagement** | Not enough data | Not enough data | 
| **Social Media Advertising** | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Basic Reporting** | Not enough data | Not enough data | 
| **Web Analytics** | Not enough data | Not enough data | 
| **ROI Analytics** | Not enough data | Not enough data | 
| **Revenue Analytics** | Not enough data | Not enough data | 
| **SEO / Keyword Analytics** | Not enough data | Not enough data | 

#### Platform

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Customization ** | Not enough data | Not enough data | 
| **Workflow Capability** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Output Document Generation** | Not enough data | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Integration

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **BigTime** | N/A | N/A |
| **ConnectWise PSA** | 7.3/10 | 263 |

#### Ticket and Case Management

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.6 (235 reviews) | 
| **Ticket response user experience** | Not enough data | 8.3 (231 reviews) | 
| **Workflow** | Not enough data | 8.3 (227 reviews) | 
| **Response Automation** | Not enough data | 8.4 (214 reviews) | 
| **SLA Management** | Not enough data | 8.1 (201 reviews) | 
| **Attachments/Screencasts** | Not enough data | 7.7 (217 reviews) | 
| **Ticket Collaboration** | Not enough data | 8.3 (225 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.4 (167 reviews) | 

#### Generative AI

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.3 (9 reviews) | 
| **AI Text Summarization** | Not enough data | 6.1 (9 reviews) | 

#### Agentic AI - Help Desk

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 4.4 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 4.4 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 4.7 (6 reviews) | 

#### Communication Channels

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Customer Portal** | Not enough data | 7.6 (178 reviews) | 
| **Email to Case** | Not enough data | 8.5 (212 reviews) | 
| **Chat/Live Support** | Not enough data | 7.7 (137 reviews) | 
| **Social Integration** | Not enough data | 7.1 (109 reviews) | 
| **Voice** | Not enough data | 7.5 (77 reviews) | 

#### Platform

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Mobile User Support** | Not enough data | 6.5 (85 reviews) | 
| **Customization ** | Not enough data | 7.7 (96 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.4 (105 reviews) | 
| **Integration** | Not enough data | 7.8 (93 reviews) | 
| **Reporting** | Not enough data | 7.5 (195 reviews) | 
| **Dashboards** | Not enough data | 7.5 (203 reviews) | 

### Expense Management

| Product | Score | Reviews |
|---|---|---|
| **BigTime** | 7.9/10 | 1074 |
| **ConnectWise PSA** | N/A | N/A |

#### Expense Reports

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Ease of Creating Expense Reports** | 8.7 (522 reviews) | Not enough data | 
| **Bank / Credit Card Integration** | 7.8 (234 reviews) | Not enough data | 
| **Smart Categorization** | 8.0 (280 reviews) | Not enough data | 
| **Digital Receipt Management** | 8.5 (352 reviews) | Not enough data | 
| **Employee Reimbursement** | 8.6 (381 reviews) | Not enough data | 
| **Currency Conversions** | 7.4 (132 reviews) | Not enough data | 
| **Credit Card Integration** | 7.8 (210 reviews) | Not enough data | 

#### Agentic AI - Expense Management

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### Travel Management

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Ease of Booking** | Feature Not Available | Not enough data | 
| **Itinerary Management** | Feature Not Available | Not enough data | 
| **Trip Notifications** | Feature Not Available | Not enough data | 
| **Advanced Integrations** | 7.9 (199 reviews) | Not enough data | 

#### Client Invoicing

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Invoice Creation and Delivery** | 8.4 (703 reviews) | Not enough data | 
| **Electronic Payments** | 7.8 (357 reviews) | Not enough data | 
| **Project Accounting / Revenue Recognition** | 8.3 (533 reviews) | Not enough data | 

#### Generative AI - Expense Management

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Image-to-Text** | Not enough data | Not enough data | 
| **Text Generation** | Not enough data | Not enough data | 
| **Text Summarization** | Not enough data | Not enough data | 

#### Mobile

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Receipt Capture** | 8.6 (350 reviews) | Not enough data | 
| **Mileage Tracking** | 8.4 (293 reviews) | Not enough data | 
| **Travel Itinerary and Flight Status Updates** | Feature Not Available | Not enough data | 

#### Platform

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Embedded AI / Machine Learning** | 6.9 (137 reviews) | Not enough data | 
| **Complex Approval Workflow** | 8.0 (280 reviews) | Not enough data | 

#### Administration

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **PCI Regulation Compliant** | 7.3 (117 reviews) | Not enough data | 

#### Administration

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Business Tool Integration** | 8.4 (692 reviews) | Not enough data | 
| **Workflow** | 8.4 (692 reviews) | Not enough data | 
| **Automated Reminders** | 8.0 (547 reviews) | Not enough data | 
| **Policy Compliance Management** | 8.0 (415 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.7 (783 reviews) | Not enough data | 

#### Platform

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Reporting** | 8.4 (825 reviews) | Not enough data | 
| **APIs / Integration** | 8.1 (517 reviews) | Not enough data | 
| **Internationalization** | 7.6 (340 reviews) | Not enough data | 
| **Performance and Reliability** | 8.8 (796 reviews) | Not enough data | 
| **Mobile User Support** | 8.2 (576 reviews) | Not enough data | 
| **Offline** | 7.8 (360 reviews) | Not enough data | 

### Project Management

| Product | Score | Reviews |
|---|---|---|
| **BigTime** | 7.8/10 | 400 |
| **ConnectWise PSA** | N/A | N/A |

#### Tasks

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Creation & Assignment** | 8.6 (297 reviews) ✓ Verified | Not enough data | 
| **Due Dates** | 8.4 (271 reviews) ✓ Verified | Not enough data | 
| **Task Prioritization** | 8.0 (260 reviews) ✓ Verified | Not enough data | 
| **To-Do Lists** | 7.8 (241 reviews) ✓ Verified | Not enough data | 
| **Dependencies** | 7.6 (218 reviews) ✓ Verified | Not enough data | 
| **Mass Updates** | 7.9 (229 reviews) | Not enough data | 
| **Drag & Drop** | 7.7 (235 reviews) ✓ Verified | Not enough data | 
| **Recurring Tasks** | 7.9 (232 reviews) ✓ Verified | Not enough data | 

#### Projects

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Planning** | 8.1 (249 reviews) ✓ Verified | Not enough data | 
| **Project Map** | 7.7 (228 reviews) ✓ Verified | Not enough data | 
| **GANTT** | 7.4 (215 reviews) ✓ Verified | Not enough data | 
| **Calendar View** | 7.8 (228 reviews) ✓ Verified | Not enough data | 
| **Views** | 7.8 (247 reviews) ✓ Verified | Not enough data | 
| **Project Budgeting** | 8.3 (292 reviews) ✓ Verified | Not enough data | 
| **Issue Tracking** | 7.5 (219 reviews) ✓ Verified | Not enough data | 
| **Templates** | 7.9 (267 reviews) ✓ Verified | Not enough data | 
| **Critical Path** | 7.5 (205 reviews) ✓ Verified | Not enough data | 
| **Time & Expense** | 8.9 (334 reviews) ✓ Verified | Not enough data | 
| **Methodologies** | 7.6 (197 reviews) ✓ Verified | Not enough data | 

#### Resource Management

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Resource Definiton** | 7.8 (212 reviews) ✓ Verified | Not enough data | 
| **Capacity** | 8.1 (238 reviews) ✓ Verified | Not enough data | 
| **Scheduling** | 8.0 (243 reviews) ✓ Verified | Not enough data | 

#### Project Monitoring

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Baselining / KPIs** | 7.8 (201 reviews) ✓ Verified | Not enough data | 
| **Resource Allocation** | 7.8 (229 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.2 (273 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | 6.2 (64 reviews) | Not enough data | 

#### Agentic AI - Project Management

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | 6.0 (5 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | 6.3 (5 reviews) | Not enough data | 

### Resource Management

| Product | Score | Reviews |
|---|---|---|
| **BigTime** | 7.7/10 | 65 |
| **ConnectWise PSA** | N/A | N/A |

#### Planning

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Resource Definiton** | 7.5 (46 reviews) | Not enough data | 
| **Capacity** | 7.8 (53 reviews) | Not enough data | 
| **Scheduling** | 7.8 (51 reviews) | Not enough data | 

#### Optimization

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Performance** | 7.9 (55 reviews) | Not enough data | 
| **Forecasting** | 7.6 (51 reviews) | Not enough data | 
| **Corrections** | 7.3 (49 reviews) | Not enough data | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **BigTime** | 8.0/10 | 237 |
| **ConnectWise PSA** | 6.4/10 | 52 |

#### Customer Management

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Customer Profiles** | 8.5 (120 reviews) ✓ Verified | 7.3 (48 reviews) | 
| **Sales** | 8.0 (82 reviews) ✓ Verified | 6.9 (49 reviews) | 
| **Marketing** | 7.5 (70 reviews) ✓ Verified | 5.7 (44 reviews) | 
| **Client Portal** | 7.9 (84 reviews) ✓ Verified | 6.7 (51 reviews) | 

#### Project Management

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Project Planning** | 8.2 (108 reviews) ✓ Verified | 6.6 (49 reviews) | 
| **Project Tracking** | 8.7 (160 reviews) ✓ Verified | 6.6 (49 reviews) | 
| **Resource Definition** | 8.1 (98 reviews) ✓ Verified | 6.6 (48 reviews) | 
| **Resource Management** | 8.3 (107 reviews) ✓ Verified | 7.2 (50 reviews) | 

#### Accounting

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Revenue Recognition** | 8.2 (101 reviews) | 6.7 (48 reviews) | 
| **Invoice Management** | 8.5 (120 reviews) ✓ Verified | 7.3 (49 reviews) | 
| **Payments** | 7.9 (98 reviews) | 6.8 (47 reviews) | 
| **Project Accounting** | 8.4 (122 reviews) ✓ Verified | 6.6 (44 reviews) | 
| **Budget Tracking** | 8.6 (128 reviews) ✓ Verified | 6.5 (44 reviews) | 

#### Portfolio Management

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Portfolio Definition** | 8.0 (81 reviews) | 6.1 (44 reviews) | 
| **Portfolio Performance** | 8.2 (80 reviews) | 6.0 (43 reviews) | 
| **Risk** | 7.7 (74 reviews) | 6.1 (43 reviews) | 
| **Portfolio Mix** | 8.1 (73 reviews) | 6.2 (42 reviews) | 

#### Analytics

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Forecasting** | 8.3 (91 reviews) ✓ Verified | 6.0 (44 reviews) | 
| **Reporting** | 8.4 (158 reviews) ✓ Verified | 6.6 (49 reviews) | 
| **KPIs** | 8.1 (80 reviews) ✓ Verified | 6.1 (47 reviews) | 

#### Administration

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Standard Integrations** | 8.2 (114 reviews) ✓ Verified | 7.2 (49 reviews) | 
| **Workflow** | 8.1 (132 reviews) ✓ Verified | 7.5 (50 reviews) | 
| **Access Management** | 8.3 (113 reviews) ✓ Verified | 7.4 (47 reviews) | 

#### Platform

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **APIs** | 8.2 (80 reviews) ✓ Verified | 7.0 (45 reviews) | 
| **Internationalization** | 8.0 (68 reviews) ✓ Verified | 6.2 (42 reviews) | 
| **Performance and Reliability** | 8.6 (154 reviews) ✓ Verified | 6.9 (48 reviews) | 
| **Mobile** | 7.8 (116 reviews) ✓ Verified | 5.6 (46 reviews) | 
| **Offline Access** | 7.4 (74 reviews) ✓ Verified | 4.8 (43 reviews) | 

#### Generative AI

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **AI Text Generation** | 6.5 (9 reviews) | 4.2 (28 reviews) | 
| **AI Text Summarization** | 6.5 (9 reviews) | 4.3 (28 reviews) | 

#### Artificial Intelligence - Professional Services Automation

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **Smart task suggestions** | Not enough data | Not enough data | 
| **Automated workflows** | Not enough data | Not enough data | 

#### Agentic AI - Professional Services Automation

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Billing

| Product | Score | Reviews |
|---|---|---|
| **BigTime** | 7.8/10 | 319 |
| **ConnectWise PSA** | N/A | N/A |

#### Bill Generation

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Templates** | 8.0 (242 reviews) | Not enough data | 
| **Digital Billing** | 8.4 (217 reviews) | Not enough data | 
| **Recurring Billing** | 7.7 (175 reviews) | Not enough data | 

#### Bill Processing

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Consolidation** | 7.7 (188 reviews) | Not enough data | 
| **Batch Invoicing** | 8.0 (202 reviews) | Not enough data | 
| **Management** | 8.3 (235 reviews) | Not enough data | 

#### Integration

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Accounting** | 8.2 (241 reviews) | Not enough data | 
| **Payments** | 7.8 (201 reviews) | Not enough data | 
| **ERP** | 7.1 (152 reviews) | Not enough data | 

#### Agentic AI - Billing

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Autonomous Task Execution** | 6.9 (6 reviews) | Not enough data | 

### Accounting & Finance

| Product | Score | Reviews |
|---|---|---|
| **BigTime** | N/A | N/A |
| **ConnectWise PSA** | N/A | N/A |

#### Agentic AI - Accounting & Finance

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **BigTime** | N/A | N/A |
| **ConnectWise PSA** | 6.3/10 | 12 |

#### Incident Management

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | 7.6 (11 reviews) | 
| **Ticket Prioritization** | Not enough data | 7.3 (11 reviews) | 
| **Ticket Notifications** | Not enough data | 8.5 (11 reviews) | 
| **Knowledge Base** | Not enough data | 7.0 (11 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | 6.4 (12 reviews) | 

#### Reporting

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Dashboards** | Not enough data | 7.3 (11 reviews) | 
| **Time Tracking** | Not enough data | 7.7 (11 reviews) | 
| **Surveys** | Not enough data | 6.5 (11 reviews) | 

#### Access & Usability

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Mobile** | Not enough data | 6.5 (10 reviews) | 
| **Self Service** | Not enough data | 7.8 (9 reviews) | 
| **Active Directory** | Not enough data | 6.7 (9 reviews) | 
| **Multi-Channel Access** | Not enough data | 6.7 (9 reviews) | 

#### Agentic AI - Service Desk

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 4.2 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 6.1 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 5.0 (6 reviews) | 
| **Adaptive Learning** | Not enough data | 4.7 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 4.2 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 4.4 (6 reviews) | 
| **Decision Making** | Not enough data | 4.7 (6 reviews) | 

### Time Tracking

| Product | Score | Reviews |
|---|---|---|
| **BigTime** | 8.3/10 | 1090 |
| **ConnectWise PSA** | N/A | N/A |

#### Time Tracking

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Ease of Completing Timesheets** | 9.3 (932 reviews) | Not enough data | 
| **Tracking Time to Project/Task** | 9.1 (896 reviews) | Not enough data | 
| **Billable Time Rate Management** | 9.0 (809 reviews) | Not enough data | 

#### Client Invoicing

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Invoice Creation and Delivery** | 8.4 (703 reviews) | Not enough data | 
| **Electronic Payments** | 7.8 (357 reviews) | Not enough data | 
| **Project Accounting / Revenue Recognition** | 8.3 (533 reviews) | Not enough data | 

#### Mobile Time Tracking

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Time Tracking** | 9.1 (775 reviews) | Not enough data | 

#### Administration

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Business Tool Integration** | 8.4 (692 reviews) | Not enough data | 
| **Workflow** | 8.4 (692 reviews) | Not enough data | 
| **Automated Reminders** | 8.0 (547 reviews) | Not enough data | 
| **Policy Compliance Management** | 8.0 (415 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.7 (783 reviews) | Not enough data | 

#### Platform

| Feature | BigTime | ConnectWise PSA | 
|---|---|---|
| **Reporting** | 8.4 (825 reviews) | Not enough data | 
| **APIs / Integration** | 8.1 (517 reviews) | Not enough data | 
| **Internationalization** | 7.6 (340 reviews) | Not enough data | 
| **Performance and Reliability** | 8.8 (796 reviews) | Not enough data | 
| **Mobile User Support** | 8.2 (576 reviews) | Not enough data | 
| **Offline** | 7.8 (360 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation)

**Unique to BigTime (5):** [Project Management Software](https://www.g2.com/categories/project-management), [Billing Software](https://www.g2.com/categories/billing), [Expense Management Software](https://www.g2.com/categories/expense-management), [Time Tracking Software](https://www.g2.com/categories/time-tracking-software), [Resource Management Software](https://www.g2.com/categories/resource-management)

**Unique to ConnectWise PSA (4):** [CRM Software](https://www.g2.com/categories/crm), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation)


---
## Reviewer Demographics

### By Company Size

| Segment | BigTime | ConnectWise PSA | 
|---|---|---|
| **Small-Business** | 78.2% | 67.1% | 
| **Mid-Market** | 18.8% | 26.9% | 
| **Enterprise** | 2.9% | 6.0% | 

### By Industry

#### BigTime

- **Accounting:** 13.7%
- **Architecture & Planning:** 10.4%
- **Civil Engineering:** 9.6%
- **Information Technology and Services:** 6.5%
- **Consulting:** 5.8%
- **Management Consulting:** 5.5%
- **Financial Services:** 3.9%
- **Environmental Services:** 3.8%
- **Public Relations and Communications:** 3.5%
- **Computer Software:** 3.4%
- **Other:** 34.0%

#### ConnectWise PSA

- **Information Technology and Services:** 59.0%
- **Computer & Network Security:** 9.0%
- **Computer Networking:** 5.4%
- **Computer Software:** 4.2%
- **Telecommunications:** 3.2%
- **Marketing and Advertising:** 2.4%
- **Accounting:** 2.2%
- **Non-Profit Organization Management:** 1.0%
- **Consulting:** 1.0%
- **Computer Hardware:** 0.8%
- **Other:** 11.8%

---
## Alternatives

### Alternatives to BigTime

- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (554 reviews)
- [BQE CORE](https://www.g2.com/products/core-bqe-software-inc/reviews) — 4.3/5 stars (449 reviews)
- [Scoro](https://www.g2.com/products/scoro/reviews) — 4.5/5 stars (495 reviews)
- [Avaza](https://www.g2.com/products/avaza/reviews) — 4.5/5 stars (384 reviews)
- [Kantata Professional Services Automation (formerly Mavenlink+ Kimble)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) — 4.2/5 stars (1512 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (711 reviews)
- [Ruddr Professional Services Automation](https://www.g2.com/products/ruddr-professional-services-automation/reviews) — 4.6/5 stars (336 reviews)
- [Deltek Replicon Time](https://www.g2.com/products/deltek-replicon-time/reviews) — 4.3/5 stars (789 reviews)
- [Paymo](https://www.g2.com/products/paymo/reviews) — 4.6/5 stars (594 reviews)
- [FreshBooks](https://www.g2.com/products/freshbooks/reviews) — 4.5/5 stars (973 reviews)

### Alternatives to ConnectWise PSA

- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (588 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (554 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25794 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13804 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (711 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1862 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6937 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews)

---
## Top Discussions

### BigTime

- Title: [we need an outside bookkeeping VA to do basic things we don't have time skill to do - any referals??](https://www.g2.com/discussions/we-need-an-outside-bookkeeping-va-to-do-basic-things-we-don-t-have-time-skill-to-do-any-referals) — 2 comments, 2 upvotes
  > **Top comment:** "I've been using the software since 2017.  I also work virtually as a consultant in Finance.  I'm happy to discuss my qualifications.  Please let me know if..."
- Title: [What is BigTime used for?](https://www.g2.com/discussions/what-is-bigtime-used-for) — 1 comment, 1 upvote
  > **Top comment:** "As an architectural business, we use Big Time to log our time, usually in 15 minute intervals, showing how much time was spend on each task, for each phase,..."
- Title: [Does anyone have tips for how they use task tracking in BigTime?](https://www.g2.com/discussions/does-anyone-have-tips-for-how-they-use-task-tracking-in-bigtime) — 1 comment, 1 upvote
  > **Top comment:** " I utilize the workflow alot of task tracking.  This feature helps manage task, see where they are in their life cycle and even drill down to the employee. ..."
- Title: [I saved screen prints for validation on this survey but the Upload function was not working properly](https://www.g2.com/discussions/25185-i-saved-screen-prints-for-validation-on-this-survey-but-the-upload-function-was-not-working-properly) — 1 comment, 1 upvote
  > **Top comment:** "Not familiar with creating a Screen Print within this application and therefore unable to meet this unusual request.  There should be an option for a PDF..."
- Title: [Are you working on the mobile app issues?](https://www.g2.com/discussions/are-you-working-on-the-mobile-app-issues) — 1 comment, 1 upvote
  > **Top comment:** "No only Online"

### ConnectWise PSA

- Title: [What applications does this tie to in order to maximimize use of other programs?](https://www.g2.com/discussions/what-applications-does-this-tie-to-in-order-to-maximimize-use-of-other-programs) — 1 comment, 1 upvote
  > **Top comment:** "I am not familiar with the programs you mention, but we somehow integrated with Hubspot for our sales and marketing teams. I was not part of the integration..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/bigtime-vs-connectwise-psa)