# BigTime Projector, Kaseya BMS vs Freshservice Comparison

| | BigTime Projector | Kaseya BMS | Freshservice | 
|---|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.3 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 134 | 41 | 1,335 | 
| **Largest Market Segment** | Mid-Market (49.6% of reviews) | Small-Business (77.5% of reviews) | Mid-Market (61.9% of reviews) | 
| **Entry Level Price** | Contact Us 1 Per User | No pricing available | $19.00 | 

---
## Top Pros & Cons

### BigTime Projector

**Not enough data**

### Kaseya BMS

Pros:
- Efficiency (3 reviews)
- Automation (2 reviews)

Cons:
- Integration Issues (1 reviews)
- Missing Features (1 reviews)

### Freshservice

Pros:
- Ease of Use (229 reviews)
- Features (116 reviews)

Cons:
- Missing Features (83 reviews)
- Limited Features (56 reviews)

---
## Ratings Comparison
| Rating | BigTime Projector | Kaseya BMS | Freshservice | 
|---|---|---|---|
  | **Meets Requirements** | 8.7 (105 reviews) | 8.6 (25 reviews) | 8.9 (1184 reviews) | 
  | **Ease of Use** | 8.1 (106 reviews) | 8.4 (28 reviews) | 9.2 (1189 reviews) | 
  | **Ease of Setup** | 7.4 (89 reviews) | 8.1 (23 reviews) | 8.8 (974 reviews) | 
  | **Ease of Admin** | 8.1 (90 reviews) | 8.5 (20 reviews) | 9.0 (958 reviews) | 
  | **Quality of Support** | 9.6 (101 reviews) | 7.8 (26 reviews) | 9.0 (1144 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (90 reviews) | 8.0 (19 reviews) | 9.1 (933 reviews) | 
  | **Product Direction (% positive)** | 8.9 (103 reviews) | 7.2 (25 reviews) | 9.5 (1167 reviews) | 

---
## Pricing

### BigTime Projector

#### Entry-Level Pricing

Plan: Scale

Price: Contact Us 1 Per User

Description: Best for: Mid-sized firms investing to scale for distributed operations, especially internationally 

Key Features:
- Project Accounting
- Resource Management
- Project Management

[Browse all 2 editions](https://www.g2.com/products/bigtime-projector/pricing)

#### Free Trial

No

### Kaseya BMS

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Freshservice

#### Entry-Level Pricing

Plan: STARTER

Price: $19.00

Description: For getting started

Key Features:
- Incident Management
- Knowledge Base
- Self Service Portal

[Browse all 3 editions](https://www.g2.com/products/freshservice/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **BigTime Projector** | N/A | N/A |
| **Kaseya BMS** | N/A | N/A |
| **Freshservice** | N/A | N/A |

#### Ticket and Case Management

| Feature | BigTime Projector | Kaseya BMS | Freshservice | 
|---|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | BigTime Projector | Kaseya BMS | Freshservice | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | BigTime Projector | Kaseya BMS | Freshservice | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Communication Channels

| Feature | BigTime Projector | Kaseya BMS | Freshservice | 
|---|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | BigTime Projector | Kaseya BMS | Freshservice | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **BigTime Projector** | N/A | N/A |
| **Kaseya BMS** | 8.4/10 | 10 |
| **Freshservice** | 8.4/10 | 447 |

#### Administration

| Feature | BigTime Projector | Kaseya BMS | Freshservice | 
|---|---|---|---|
| **Change Management** | Not enough data | 7.8 (10 reviews) ✓ Verified | 8.6 (324 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.0 (9 reviews) ✓ Verified | 8.4 (351 reviews) ✓ Verified | 
| **Reports & Analytics** | Not enough data | 7.4 (9 reviews) ✓ Verified | 8.3 (375 reviews) ✓ Verified | 

#### Service Desk

| Feature | BigTime Projector | Kaseya BMS | Freshservice | 
|---|---|---|---|
| **Help Desk** | Not enough data | 9.3 (10 reviews) ✓ Verified | 9.5 (410 reviews) ✓ Verified | 
| **Incident Reports** | Not enough data | 8.7 (10 reviews) ✓ Verified | 9.1 (377 reviews) ✓ Verified | 
| **Process Workflow** | Not enough data | 9.2 (10 reviews) ✓ Verified | 8.8 (373 reviews) ✓ Verified | 

#### Management

| Feature | BigTime Projector | Kaseya BMS | Freshservice | 
|---|---|---|---|
| **Reporting** | Not enough data | 7.4 (9 reviews) ✓ Verified | 8.5 (313 reviews) ✓ Verified | 
| **Administration Console** | Not enough data | 9.3 (9 reviews) ✓ Verified | 8.9 (320 reviews) ✓ Verified | 
| **Access Management** | Not enough data | 9.1 (9 reviews) ✓ Verified | 8.8 (283 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.5 (10 reviews) ✓ Verified | 8.5 (290 reviews) ✓ Verified | 
| **Policy Dictation** | Not enough data | 7.8 (9 reviews) | 8.1 (228 reviews) ✓ Verified | 

#### Functionality

| Feature | BigTime Projector | Kaseya BMS | Freshservice | 
|---|---|---|---|
| **Ticketing System** | Not enough data | 9.4 (8 reviews) ✓ Verified | 9.5 (343 reviews) ✓ Verified | 
| **Performance Logging** | Not enough data | 8.3 (9 reviews) | 8.7 (269 reviews) ✓ Verified | 
| **Alerting** | Not enough data | 8.1 (9 reviews) ✓ Verified | 8.7 (267 reviews) ✓ Verified | 
| **Automation** | Not enough data | 8.3 (8 reviews) ✓ Verified | 8.8 (310 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | BigTime Projector | Kaseya BMS | Freshservice | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.9 (8 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 6.9 (8 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.5 (13 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.4 (7 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.1 (7 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.1 (9 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.0 (9 reviews) | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **BigTime Projector** | N/A | N/A |
| **Kaseya BMS** | N/A | N/A |
| **Freshservice** | 7.4/10 | 368 |

#### Monitoring

| Feature | BigTime Projector | Kaseya BMS | Freshservice | 
|---|---|---|---|
| **Constant Monitoring** | Not enough data | Not enough data | 8.3 (267 reviews) ✓ Verified | 
| **Timely Alerts** | Not enough data | Not enough data | 8.6 (303 reviews) ✓ Verified | 
| **TIcket Accuracy** | Not enough data | Not enough data | 8.8 (320 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | Not enough data | 6.1 (26 reviews) | 

#### Management Tools

| Feature | BigTime Projector | Kaseya BMS | Freshservice | 
|---|---|---|---|
| **Ticket Assignment** | Not enough data | Not enough data | 9.0 (341 reviews) ✓ Verified | 
| **Standardization** | Not enough data | Not enough data | 8.9 (331 reviews) | 
| **Lifecycle Visualization** | Not enough data | Not enough data | 8.5 (295 reviews) ✓ Verified | 

#### Generative AI

| Feature | BigTime Projector | Kaseya BMS | Freshservice | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.8 (137 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.8 (136 reviews) | 

#### Agentic AI - Incident Management

| Feature | BigTime Projector | Kaseya BMS | Freshservice | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 5.6 (6 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 5.6 (6 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 5.8 (6 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.0 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 6.3 (5 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.0 (5 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 7.0 (5 reviews) | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **BigTime Projector** | N/A | N/A |
| **Kaseya BMS** | N/A | N/A |
| **Freshservice** | N/A | N/A |

#### Asset Inventory

| Feature | BigTime Projector | Kaseya BMS | Freshservice | 
|---|---|---|---|
| **Hardware Asset Inventory** | Not enough data | Not enough data | Not enough data | 
| **Software Asset Inventory** | Not enough data | Not enough data | Not enough data | 
| **Cloud Asset Inventory** | Not enough data | Not enough data | Not enough data | 
| **Mobile Asset Inventory** | Not enough data | Not enough data | Not enough data | 
| **Asset Discovery** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | BigTime Projector | Kaseya BMS | Freshservice | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | BigTime Projector | Kaseya BMS | Freshservice | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Management

| Feature | BigTime Projector | Kaseya BMS | Freshservice | 
|---|---|---|---|
| **Central Dashboard** | Not enough data | Not enough data | Not enough data | 
| **Asset Policy Management** | Not enough data | Not enough data | Not enough data | 
| **Risk Management** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **BigTime Projector** | 8.7/10 | 12 |
| **Kaseya BMS** | N/A | N/A |
| **Freshservice** | N/A | N/A |

#### Customer Management

| Feature | BigTime Projector | Kaseya BMS | Freshservice | 
|---|---|---|---|
| **Customer Profiles** | 8.3 (5 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Sales** | 7.0 (5 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Marketing** | Not enough data | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | Not enough data | 

#### Project Management

| Feature | BigTime Projector | Kaseya BMS | Freshservice | 
|---|---|---|---|
| **Project Planning** | 8.3 (12 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Project Tracking** | 7.9 (11 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Resource Definition** | 8.3 (9 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Resource Management** | 9.2 (10 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Accounting

| Feature | BigTime Projector | Kaseya BMS | Freshservice | 
|---|---|---|---|
| **Revenue Recognition** | 9.3 (10 reviews) | Not enough data | Not enough data | 
| **Invoice Management** | 9.3 (9 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Payments** | 9.0 (5 reviews) | Not enough data | Not enough data | 
| **Project Accounting** | 9.1 (9 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Budget Tracking** | 9.2 (8 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Portfolio Management

| Feature | BigTime Projector | Kaseya BMS | Freshservice | 
|---|---|---|---|
| **Portfolio Definition** | 8.3 (5 reviews) | Not enough data | Not enough data | 
| **Portfolio Performance** | 9.3 (5 reviews) | Not enough data | Not enough data | 
| **Risk** | Not enough data | Not enough data | Not enough data | 
| **Portfolio Mix** | Not enough data | Not enough data | Not enough data | 

#### Analytics

| Feature | BigTime Projector | Kaseya BMS | Freshservice | 
|---|---|---|---|
| **Forecasting** | 8.7 (9 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Reporting** | 9.4 (9 reviews) ✓ Verified | Not enough data | Not enough data | 
| **KPIs** | 8.8 (8 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Administration

| Feature | BigTime Projector | Kaseya BMS | Freshservice | 
|---|---|---|---|
| **Standard Integrations** | 8.0 (9 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Workflow** | 9.1 (9 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Access Management** | 9.2 (8 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Platform

| Feature | BigTime Projector | Kaseya BMS | Freshservice | 
|---|---|---|---|
| **APIs** | 8.1 (6 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Internationalization** | 8.0 (5 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Performance and Reliability** | 9.8 (9 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Mobile** | 8.1 (7 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Offline Access** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | BigTime Projector | Kaseya BMS | Freshservice | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Artificial Intelligence - Professional Services Automation

| Feature | BigTime Projector | Kaseya BMS | Freshservice | 
|---|---|---|---|
| **Predictive Forecasting** | Not enough data | Not enough data | Not enough data | 
| **Smart task suggestions** | Not enough data | Not enough data | Not enough data | 
| **Automated workflows** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Professional Services Automation

| Feature | BigTime Projector | Kaseya BMS | Freshservice | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **BigTime Projector** | N/A | N/A |
| **Kaseya BMS** | N/A | N/A |
| **Freshservice** | 6.9/10 | 153 |

#### Generative AI

| Feature | BigTime Projector | Kaseya BMS | Freshservice | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 7.2 (76 reviews) | 

#### Self-Service Experience

| Feature | BigTime Projector | Kaseya BMS | Freshservice | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 8.4 (140 reviews) | 
| **Searchable Articles** | Not enough data | Not enough data | 8.7 (134 reviews) | 
| **Community Forums** | Not enough data | Not enough data | 7.1 (113 reviews) | 
| **Mobile Optimization** | Not enough data | Not enough data | 7.6 (115 reviews) | 
| **Personalization** | Not enough data | Not enough data | 8.2 (134 reviews) | 

#### Self-Service Platform

| Feature | BigTime Projector | Kaseya BMS | Freshservice | 
|---|---|---|---|
| **Branding** | Not enough data | Not enough data | 8.5 (135 reviews) | 
| **Automation** | Not enough data | Not enough data | 8.7 (140 reviews) | 
| **Artificial Intelligence** | Not enough data | Not enough data | 7.1 (108 reviews) | 
| **Integrations** | Not enough data | Not enough data | 8.1 (130 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | BigTime Projector | Kaseya BMS | Freshservice | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 6.0 (5 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 5.3 (5 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 5.3 (5 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 5.3 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 5.3 (5 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 5.0 (5 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 5.3 (5 reviews) | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **BigTime Projector** | N/A | N/A |
| **Kaseya BMS** | N/A | N/A |
| **Freshservice** | 7.1/10 | 70 |

#### Generative AI

| Feature | BigTime Projector | Kaseya BMS | Freshservice | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.7 (70 reviews) | 

#### Agentic AI - IT Alerting

| Feature | BigTime Projector | Kaseya BMS | Freshservice | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 7.0 (5 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.0 (5 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.0 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.0 (5 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 7.0 (5 reviews) | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **BigTime Projector** | N/A | N/A |
| **Kaseya BMS** | N/A | N/A |
| **Freshservice** | 8.0/10 | 844 |

#### Incident Management

| Feature | BigTime Projector | Kaseya BMS | Freshservice | 
|---|---|---|---|
| **Automate Ticket Routing** | Not enough data | Not enough data | 9.1 (737 reviews) | 
| **Ticket Prioritization** | Not enough data | Not enough data | 8.9 (737 reviews) | 
| **Ticket Notifications** | Not enough data | Not enough data | 9.0 (796 reviews) | 
| **Knowledge Base** | Not enough data | Not enough data | 8.6 (729 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | Not enough data | 8.6 (695 reviews) | 

#### Reporting

| Feature | BigTime Projector | Kaseya BMS | Freshservice | 
|---|---|---|---|
| **Dashboards** | Not enough data | Not enough data | 8.6 (775 reviews) | 
| **Time Tracking** | Not enough data | Not enough data | 8.2 (639 reviews) | 
| **Surveys** | Not enough data | Not enough data | 8.2 (615 reviews) | 

#### Access & Usability

| Feature | BigTime Projector | Kaseya BMS | Freshservice | 
|---|---|---|---|
| **Mobile** | Not enough data | Not enough data | 8.4 (701 reviews) | 
| **Self Service** | Not enough data | Not enough data | 8.9 (728 reviews) | 
| **Active Directory** | Not enough data | Not enough data | 8.5 (550 reviews) | 
| **Multi-Channel Access** | Not enough data | Not enough data | 8.6 (562 reviews) | 

#### Agentic AI - Service Desk

| Feature | BigTime Projector | Kaseya BMS | Freshservice | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.1 (8 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 6.7 (8 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.1 (8 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.0 (9 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.1 (8 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 6.7 (8 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 6.7 (8 reviews) | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **BigTime Projector** | N/A | N/A |
| **Kaseya BMS** | N/A | N/A |
| **Freshservice** | 8.2/10 | 364 |

#### Analysis

| Feature | BigTime Projector | Kaseya BMS | Freshservice | 
|---|---|---|---|
| **Threat Detection** | Not enough data | Not enough data | 7.5 (173 reviews) | 

#### Platform

| Feature | BigTime Projector | Kaseya BMS | Freshservice | 
|---|---|---|---|
| **Unified Communications Platform** | Not enough data | Not enough data | 8.3 (232 reviews) | 
| **Remote Access** | Not enough data | Not enough data | 8.2 (212 reviews) | 
| **ITIL Policy Compliance** | Not enough data | Not enough data | 8.7 (255 reviews) | 
| **Asset Tracking** | Not enough data | Not enough data | 8.4 (283 reviews) | 
| **IT Knowledge Management** | Not enough data | Not enough data | 8.7 (315 reviews) | 

#### Security

| Feature | BigTime Projector | Kaseya BMS | Freshservice | 
|---|---|---|---|
| **Endpoint Protection** | Not enough data | Not enough data | 7.8 (178 reviews) | 
| **Patch Management** | Not enough data | Not enough data | 7.0 (107 reviews) | 
| **Disaster Recovery** | Not enough data | Not enough data | 7.5 (166 reviews) | 
| **Service Management** | Not enough data | Not enough data | 8.9 (283 reviews) | 
| **Workflow Management** | Not enough data | Not enough data | 8.8 (286 reviews) | 

#### Agentic AI - Enterprise IT Management

| Feature | BigTime Projector | Kaseya BMS | Freshservice | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to BigTime Projector (1):** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation)

**Unique to Kaseya BMS (1):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)

**Unique to Freshservice (9):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Incident Management Software](https://www.g2.com/categories/incident-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Configuration Management Tools](https://www.g2.com/categories/configuration-management), [Service Desk Software](https://www.g2.com/categories/service-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Help Desk Software](https://www.g2.com/categories/help-desk)


---
## Reviewer Demographics

### By Company Size

| Segment | BigTime Projector | Kaseya BMS | Freshservice | 
|---|---|---|---|
| **Small-Business** | 39.5% | 77.5% | 17.6% | 
| **Mid-Market** | 49.6% | 20.0% | 61.9% | 
| **Enterprise** | 10.9% | 2.5% | 20.5% | 

### By Industry

#### BigTime Projector

- **Information Technology and Services:** 30.2%
- **Management Consulting:** 17.8%
- **Computer Software:** 15.5%
- **Marketing and Advertising:** 6.2%
- **Design:** 4.7%
- **Accounting:** 3.1%
- **Computer & Network Security:** 3.1%
- **Human Resources:** 3.1%
- **Mechanical or Industrial Engineering:** 2.3%
- **Real Estate:** 1.6%
- **Other:** 12.4%

#### Kaseya BMS

- **Information Technology and Services:** 60.0%
- **Computer & Network Security:** 12.5%
- **Farming:** 7.5%
- **Computer Networking:** 7.5%
- **Security and Investigations:** 2.5%
- **Medical Devices:** 2.5%
- **Hospital & Health Care:** 2.5%
- **Graphic Design:** 2.5%
- **Education Management:** 2.5%

#### Freshservice

- **Information Technology and Services:** 19.8%
- **Computer Software:** 5.5%
- **Construction:** 4.5%
- **Financial Services:** 3.5%
- **Education Management:** 3.5%
- **Hospital & Health Care:** 3.5%
- **Retail:** 3.1%
- **Computer & Network Security:** 2.6%
- **Non-Profit Organization Management:** 2.4%
- **Marketing and Advertising:** 2.0%
- **Other:** 49.7%

---
## Alternatives

### Alternatives to BigTime Projector

- [Kantata Professional Services Automation (formerly Mavenlink+ Kimble)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) — 4.2/5 stars (1512 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (712 reviews)
- [SuiteProjects Pro](https://www.g2.com/products/suiteprojects-pro/reviews) — 3.7/5 stars (231 reviews)
- [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 4.0/5 stars (582 reviews)
- [Avaza](https://www.g2.com/products/avaza/reviews) — 4.5/5 stars (384 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (554 reviews)
- [Deltek Replicon Time](https://www.g2.com/products/deltek-replicon-time/reviews) — 4.3/5 stars (789 reviews)
- [Planview AdaptiveWork](https://www.g2.com/products/planview-adaptivework/reviews) — 4.1/5 stars (537 reviews)
- [Scoro](https://www.g2.com/products/scoro/reviews) — 4.5/5 stars (495 reviews)
- [BQE CORE](https://www.g2.com/products/core-bqe-software-inc/reviews) — 4.3/5 stars (449 reviews)

### Alternatives to Kaseya BMS

- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1866 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1145 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12423 reviews)
- [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) — 4.5/5 stars (5561 reviews)
- [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) — 4.4/5 stars (310 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)

### Alternatives to Freshservice

- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1866 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1145 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6943 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (952 reviews)

---
## Top Discussions

### BigTime Projector

- Title: [What can Projector PSA do for my business?](https://www.g2.com/discussions/what-can-projector-psa-do-for-my-business-c4d65aac-6626-4956-b78f-ea638d1e24a2) — 1 comment, 1 upvote
  > **Top comment:** "Projector's reporting and Projector BI for advanced analytics are both tools that create meaningful reports and visual dashboards to show everything from..."
- Title: [What can Projector PSA do for my business?](https://www.g2.com/discussions/what-can-projector-psa-do-for-my-business-b8fd8ae1-b31d-48ef-b3b3-fd62c12f35f4) — 1 comment, 1 upvote
  > **Top comment:** "Our Project Management module translates task-level planning into high-level resourcing requirements, keeping project teams, resource managers, and..."
- Title: [What can Projector PSA do for my business?](https://www.g2.com/discussions/what-can-projector-psa-do-for-my-business) — 1 comment, 1 upvote
  > **Top comment:** "Projector’s Resource Scheduling software provides convenient tools for the ongoing task of assigning people to projects—then distills that day-to-day..."
- Title: [What can Projector PSA do for my business?](https://www.g2.com/discussions/why-projector-psa-d1dcc08c-4bee-4d46-8a30-4fd121fcfa9f) — 1 comment, 1 upvote
  > **Top comment:** "Projector’s Project Accounting software empowers service leaders to focus on revenue recognition and project accounting, and regain valuable time previously..."
- Title: [Why Projector PSA?](https://www.g2.com/discussions/why-projector-psa) — 1 comment, 1 upvote
  > **Top comment:** "Projector is different than other PSA in 3 key ways: 
1) we focus on the fastest time to deliver value; we implement fast and customers typically see return..."

### Kaseya BMS

- Title: [Is there a free trial available?](https://www.g2.com/discussions/is-there-a-free-trial-available) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "You can take BMS for a test drive for 30 days to get a feel for the system and how you will make the migration to our platform. The trial is free of charge..."
- Title: [How does pricing compare to other PSA solutions?](https://www.g2.com/discussions/how-does-pricing-compare-to-other-psa-solutions) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Depending on who you are using for your PSA service, BMS can often be much more enticing from a financial perspective - while matching the feature sets of..."
- Title: [Is BMS in the could or on-premise?](https://www.g2.com/discussions/is-bms-in-the-could-or-on-premise) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "At the moment, BMS is a cloud solution only - so you'll need connectivity to use the platform. We don't have an on-premise version available at this time,..."
- Title: [Does BMS integrate with other Kaseya products?](https://www.g2.com/discussions/does-bms-integrate-with-other-kaseya-products) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "BMS was built to integrate with the Kaseya VSA platform so that ticketing, SLAs, and other key metrics can be shared between the two systems. "
- Title: [What is Kaseya Business Management Solution (BMS)?](https://www.g2.com/discussions/what-is-kaseya-business-management-solution-bms) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Kaseya BMS is a next-generation business management solution that was built specifically to help MSPs spend more time selling and delivering services, and..."

### Freshservice

- Title: [How has your experience been with Freshservice support?](https://www.g2.com/discussions/how-has-your-experience-been-with-freshservice-support) — 12 comments, 1 upvote
  > **Top comment:** "So far, great.  I've only worked with them twice, but both times the answer came back within 24 hours."
- Title: [What is Freshservice used for?](https://www.g2.com/discussions/what-is-freshservice-used-for) — 3 comments, 1 upvote
  > **Top comment:** "We use it as a ticketing tool that helps us manage requests and assign them to specified employees for resolution. It also helps us track our service..."
- Title: [Whats the best way to populate our inventory?](https://www.g2.com/discussions/whats-the-best-way-to-populate-our-inventory) — 3 comments, 1 upvote
  > **Top comment:** "Hello, honestly that was the only thing I had issue with Fresh Service, there are different ways to do inventory on it, but none are perfect.
Option 1 using..."
- Title: [will you have an on premise solution?](https://www.g2.com/discussions/26729-will-you-have-an-on-premise-solution) — 2 comments, 1 upvote
  > **Top comment:** "No Sergio, we are purely a SAAS Application. But the Security concerns of On.Prem Apps are 100% resolved in Freshworks Ecosystem. As we are hosted on AWS..."
- Title: [Can we have access to our database to do some development](https://www.g2.com/discussions/24919-can-we-have-access-to-our-database-to-do-some-development) — 2 comments, 1 upvote
  > **Top comment:** "Freshservice definitely has API hooks into the Google environment.  There are also several in-app ways to create automation but you may not be able to modify..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/bigtime-projector-vs-kaseya-bms-vs-freshservice)