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Compare BigPanda and xMatters 
Featured Products
At a Glance
Market Segments
Enterprise (42.3% of reviews)
Enterprise (64.5% of reviews)
Entry-Level Pricing
No pricing available
Free 10 Users Per Month
BigPanda
Star Rating
(117)4.5 out of 5
Market Segments
Enterprise (42.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BigPandaxMatters
Star Rating
(703)4.5 out of 5
Market Segments
Enterprise (64.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Learn more about xMattersSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that xMatters excels in overall user satisfaction, reflected in its higher G2 Score compared to BigPanda. Users appreciate its smooth flow of notifications and the ease of automating workflows, which enhances day-to-day operations.
- According to verified reviews, BigPanda is praised for its ability to reduce noise and streamline incident management. Users highlight features like event correlation and deduplication, which help in managing alerts more effectively.
- Users say that xMatters offers a wider range of integration options, making it easier to connect with existing systems. This flexibility is noted as a significant advantage, especially for teams looking to automate their processes seamlessly.
- Reviewers mention that BigPanda's implementation process is straightforward, with many users appreciating its intuitive onboarding. This ease of setup allows teams to quickly start benefiting from its features, such as two-way integration with ServiceNow.
- G2 reviewers highlight that while both products have similar star ratings, xMatters has a much larger volume of reviews, indicating a more established presence in the market. This extensive feedback provides potential buyers with a more reliable perspective on user experiences.
- According to recent user feedback, xMatters stands out for its effective tracking of technical issues, allowing teams to avoid repetitive problems. This capability is crucial for maintaining operational efficiency and improving incident response times.
Pricing
Entry-Level Pricing
BigPanda
No pricing availablexMatters
Free
Free
10 Users Per Month
Helps small teams automate away issues - for free
- Global on-call scheduling
- Manage shifts
- On-Call Reminders
Free Trial
BigPanda
No trial information availablexMatters
Free Trial is available
Ratings
Meets Requirements
9.1
85
9.1
499
Ease of Use
9.1
85
8.8
515
Ease of Setup
8.2
28
8.8
293
Ease of Admin
8.7
32
8.8
183
Quality of Support
9.1
82
9.1
424
Has the product been a good partner in doing business?
8.8
32
9.3
175
Product Direction (% positive)
9.9
78
9.2
484
Features by Category
Monitoring
9.4
62
|
Verified
9.3
296
9.3
63
|
Verified
9.5
321
|
Verified
9.2
64
|
Verified
9.1
299
|
Verified
Not enough data
7.5
22
Management Tools
9.2
62
9.1
290
9.1
63
|
Verified
9.1
292
|
Verified
9.3
60
|
Verified
9.0
275
|
Verified
Generative AI
Feature Not Available
8.3
72
Feature Not Available
8.4
74
Agentic AI - Incident Management
Not enough data
6.7
17
Not enough data
6.5
13
Not enough data
8.6
21
Not enough data
8.1
15
Not enough data
6.9
12
Not enough data
7.3
13
Not enough data
7.3
15
Functionality
8.7
31
Not enough data
9.0
31
Not enough data
9.1
32
Not enough data
Issue Resolution
8.7
31
Not enough data
8.8
31
Not enough data
9.1
31
Not enough data
Management
9.1
31
Not enough data
9.6
31
Not enough data
8.6
31
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
8.6
6
9.3
73
9.2
6
9.4
73
Agentic AI - ServiceNow Store Apps
Not enough data
8.8
7
Not enough data
7.9
7
Not enough data
8.8
7
Not enough data
8.6
6
Generative AI
Feature Not Available
Feature Not Available
Agentic AI - IT Alerting
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
10
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
BigPanda and xMatters are categorized as ServiceNow Store Apps, IT Alerting, and Incident Management
Reviews
Reviewers' Company Size
BigPanda
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
xMatters
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
39.6%
Computer Software
9.9%
Marketing and Advertising
6.3%
Broadcast Media
5.4%
Telecommunications
3.6%
Other
35.1%
Information Technology and Services
20.4%
Financial Services
9.1%
Computer Software
7.4%
Hospital & Health Care
6.5%
Banking
5.1%
Other
51.6%
Alternatives
Discussions
Is BigPanda a SaaS?
1 Comment
PG
Yes Bigpanda is a SaaS platformRead more
What is the use of Bigpanda?
1 Comment
JA
BigPanda is an observability platform. In a nutshell, it automates alerting/alarming, initial event criticality determination, notifications and ticket...Read more
BigPanda has no more discussions with answers
Why xMatters tool crashes sometimes?
1 Comment
SH
I've never had a problem with it. Have you raised a case to the xMatters support team? They are really good and will help find the problem.Read more
Can the option of xmatter be enabled only for few audience
1 Comment
RT
People who have accounts created in xMatters can "use" xMatters. There will be different use cases for different people based on their jobs. Some will only...Read more
What is xMatters Flow Designer?
1 Comment
Official Response from xMatters
Flow Designer is a visual workflow builder for incident management. With it, our customers can easily orchestrate communication across their enterprise...Read more
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